r.e.s.p.e.c.t engage your team 1 2-3
TRANSCRIPT
R.E.S.P.E.C.TEngage Your Team 1-2-3
Presented by:Lynn Ackerman, Ph.D., Cofounder
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Note: Today’s presentation is being recorded and will be provided within 48 hours.
Your Participation
Today’s webinar will answer three questions:
Why should I care about employee
engagement?
What does an engaged
employee look like?
How can I engage my
employees?
I get it. You’re busy.
True Cost of Turnover
CNA$3.5K to 6K
RN$13K to 26K
DON$20K to 120K
Dwight Cooper, CEO, PPR Talent SolutionsPresented at 2015 SHINE Conference
Poll
Which of the following is most important for senior living employees to feel engaged at work?
1. Receiving the training needed to perform their job well
2. Having good friends at work
3. Receiving recognition and praise for a job well done
4. Fair pay and benefits
5. Getting useful coaching and feedback to do the job better
Some jaw-dropping statistics
“A motivated employee treats customers well.
A customer is happy so they’ll keep coming back, which pleases the
shareholder.It’s just the way it works.”- Herb Kelleher, Founder Southwest Airlines
RESPECT and Quarterly Changes in Stock Price
RESPECT and Quarterly Changes in Stock Price
RESPECT Index
S&P 500 Index
Some jaw-dropping statistics
Recognition
Some jaw-dropping statisticsInformal
Formal
• Antenna Up. Radar On.• Empower.• Share the WOW• Recognize
• Storytelling• President’s Award• Operation Kick-Tail• Winning Spirit Award• Star of the Month
Some jaw-dropping statistics
Exciting work
1
What do you like best about your job?
My Residents
Some jaw-dropping statistics
Security
Flourishing community
Opportunities to growand advance
Some jaw-dropping statistics
Pay
What can I do about pay?
Are pay rates on par with similar
providers in your local area?
Do your employees have other reasons to
come work?
Some jaw-dropping statistics
Education
Opportunities to educate and advance
New employee orientation Initial training In-servicesOn the fly coaching and feedbackPerformance appraisals Job posting system Lateral opportunities
Some jaw-dropping statistics
Conditions
Two broad types of conditions
PhysicalEquipment & supplies
Job-skills matchWorkload
SocialFair management
Feeling valuedTrust/anonymity
TeamworkWork/life balance
Some jaw-dropping statistics
Truth
Team meetingsDuring reviews
Open door policyNewsletter
Email blasts
Today’s webinar answered three questions:
Why should I care about employee
engagement?
What does an engaged
employee look like?
How can I engage my
employees?
• Turnover• Customer Service• Reputation• Profitability
• Recognized• Excited• Secure• Paid fairly• Educated• Conditions good• Truth-rich
Hopefully, you heardsome good ideas youcan implement withyour employees!
PresenterLynn Ackerman, Chief Customer Officer
Our Next Webinar:Senior Living CRMs….Are You Goldilocks or
CinderellaTuesday, July 19th at 1:00 PM EDT
www.seniorlivingsmart.com