resilience: what does it mean for organizations? · introduction - meet our presenter: maureen...
TRANSCRIPT
![Page 1: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/1.jpg)
Resilience: What Does It Mean for
Organizations?RESILIENT VIRGINIA 2019 CONFERENCE
JULY 18, 2019
![Page 2: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/2.jpg)
Introduction - Meet Our Presenter:
Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead AuditorSenior Professional | Corporate Sustainability Officer
![Page 3: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/3.jpg)
Agenda
ISO Standards
Organizational Resilience
Business Continuity
Why Planning Matters
![Page 4: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/4.jpg)
What is Resilience?
o 4 Hours, 57 Minutes
o 5 Sets, Tiebreak at 12-12
o Down Match Point
What Are You Most Proud of Today?“My Resilience” – Novak Djokovic
![Page 5: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/5.jpg)
re·sil·ience/rəˈzilyəns/
“the ability to prepare and plan for, absorb, recover from, and more successfully adapt to adverse events.” - USGBC joined with other industry leaders to broadly define the term resilience in 2014.
“the ability to absorb and adapt in a changing environment” – International Standards Organization (ISO)
![Page 6: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/6.jpg)
Regional
Community
Organization
Building
Scales of Resilience Planning
![Page 7: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/7.jpg)
![Page 8: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/8.jpg)
ISO 22301 Business Continuity
Management Systems
ISO 27001Information Security
Management Systems
ISO 22316Organizational
Resilience
ISO Standards
![Page 9: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/9.jpg)
03
02
01 Manage Risk
ISO Certification
Process
Adding Value While Improving Performance…
Maintain Focus
Integrate Processes
Why ISO Certification?
![Page 10: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/10.jpg)
Clause 4: Context of the OrganizationClause 5: Leadership
Clause 6: PlanningClause 7: Support
Clause 10: Improvement
Clause 8: OperationClause 9: Performance Evaluation
Act Plan
DoCheck
Continuous improvement
Structure and Content of ISO 22301
![Page 11: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/11.jpg)
Plan: Strategy & Policy
Do: BIA & Risk Assessment
Check: Exercising & Testing
Act: Continual Improvement
![Page 12: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/12.jpg)
Plan: Strategy & Policy
Do: BIA & Risk Assessment
Check: Exercising & Testing
Act: Continual Improvement
Defined Goals and Objectives Being Realized
Defined Essential Functions & Risks
Effective Processes & Muscle Memory
Continued Effectiveness of Program
ISO 22301 Requirement Outcome
Integrated Management System
![Page 13: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/13.jpg)
Business Continuity
![Page 14: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/14.jpg)
Everyone is accounted for, now what?
Next 48 hours?
Next 72 hours?
Next Week?
An Emergency Plan Is Not Enough
![Page 15: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/15.jpg)
Chain of CommandWho is in charge?
Business Continuity
Plan Basics
Essential FunctionsHow will you prioritize?
Alternate SitesWhere will you go?
Communications PlanHow will you communicate?
![Page 16: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/16.jpg)
Create a Ready Workforce
Practice your procedures Practice them againPractice them again
Teach and educate your employees on your procedures, plans, and policies.
Culture Change
Exercises & Drills
Education
Muscle Memory
![Page 17: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/17.jpg)
Organizational Resilience
![Page 18: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/18.jpg)
“In preparing for battle, I have always found that plans are useless, but planning is indispensable.”
-Dwight D. Eisenhower
“In preparing for battle, I have always found that plans are useless, but planning is indispensable.”
-Dwight D. Eisenhower
“In preparing for battle, I have always found that plans are useless, but planning is indispensable.”
-Dwight D. Eisenhower
Why Does It Matter?
![Page 19: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/19.jpg)
The EventFacility Engineering AssociatesSanta Rosa, CA
October 9, 20173 AM
![Page 20: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/20.jpg)
![Page 21: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/21.jpg)
How Our Planning Helped Us
Communication Planning & Protocol Muscle Memory Kicked In Business Continued
![Page 22: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/22.jpg)
You need more than one alternate site…This Photo by Unknown Author is licensed under CC BY-SA
FEA Office – 1st Day Back In
FEA Alternate Site #2 – 1st Day Back In
![Page 23: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/23.jpg)
Most destructive fire in California history• Started October 8, 2017• Contained October 31, 2017• 36,810 acres burned• 22 deaths (Sonoma County) • 5,643 structures (Santa Rosa)• 2,800 homes (Santa Rosa)• $1.2 billion estimated
damages• 5% housing stock destroyed
![Page 24: Resilience: What Does It Mean for Organizations? · Introduction - Meet Our Presenter: Maureen Roskoski, CFM, SFP, LEED AP O+M, ISO 22301 Lead Auditor](https://reader035.vdocuments.us/reader035/viewer/2022070821/5f1f9139543c020461766f6d/html5/thumbnails/24.jpg)
Improved processes and procedures.
Organization & Business
ISO 22301 Business Continuity
Management Systems
ISO Certification
Engaged and READY workforce
People & Culture
EssentialFunctions
Organizational Criticality
Continual Improvement
External Recognition
Employee Engagement
Culture Change
Direct Results Indirect Results