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TITLE (MAIN)Title (sub)
Building A High Performance Team Using Proven Resources
Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates
Maureen Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates
Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA
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Maureen K. Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates
Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates
Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA
ReviewSessionLearningObjectives1. Understandthevalueofaskilledworkforceinhigh
performancebuildings2. Analyzestaffneedsforhighperformanceoperations3. Gaintheabilitytobuildabusinesscasefortraining4. DiscoverhowtheFBPTAcompetencymodel,GSA's
AccelerateFMtool,andCBEIcareermapcanenableyouinyourworkforcedevelopmentplanning.
TheJourneyBegins……
• WhatdoesHP/worldclassmeantoyou?• Howdoyougetthere?• Whatroledoestheteamplay?• HowdoyouproveyouhaveachievedbecominganHPO?
HighPerformanceTeams
MissionStatements&Strategy
“…providesworld‐classservicesthroughadedicated,diverseand
professionalworkforce,committedtoprovidingasafeenvironmentfor
peopleandpreservingtheintegrityofourfacilities.”
VisionStatement
“Weare aWorld‐ClassFacilitiesManagement
Organization.”
AMAGlobalStudy
From Overholdt, Granell, Jargon. 2006. (AMA. 2007)
AModelofHigh‐PerformanceOrganizations
StrategicApproach
Values&Beliefs
Processes&Structure
CustomerApproach
LeadershipApproach
CreateaHigh‐PerformanceOrganization
1. Developstrategieswhich areconsistent andclear.2. Developasuperiorserviceattitudethatgoesaboveand
beyond.3. Adheretohighethicalstandardsthroughouttheorganization.4. Provideleadershipthatistransparent,fair,andtalent‐oriented.5. Provideclearperformancemeasures,appropriatetraining,and
enableemployeestoworktogether.6. Promotetheorganizationasagoodplacetowork.7. Allowemployeestousetheirskills,knowledge,andexperience
tocreateuniquesolutionsforourclients.
FromOverholdt,Granell,Jargon.2006.(AMA.2007)
Organizational Assessment
Operations Review
Training Needs Assessment
Workforce Development
Plan
Operations Process
Improvements
Workforce Training
Performance Results
OperationalImprovementProcess
Organizational Assessment
Operations Review
Training Needs Assessment
Workforce Development
Plan
Operations Process
Improvements
Workforce Training
Performance Results
Mission & Vision
Key Performance Indicators
Workforce Competencies
The Right Training Based On Actual Job Needs!
Alignment withMission,Vision,andValues‐ Alignemployeedevelopmenttogoalsandvalues
‐ IdentifyKPIsthatrelatetomissionreadinessandproductivity
‐ SupportalignmentofcompetencieswithMission
Competency NeedsAssessment‐ Identifyexistingrelevantcompetencies
‐ Determineindustryspecificcompetencies
‐ Identifyproficiencylevelrequirements
Competency Modeling‐ Analyzecompetencyneedsassessmentfindings
‐ Determinesimilaritiesanddifferenceincompetencies
‐ Buildcustomizedcompetencymodels
WorkforceAssessment‐ Establishproficiencyrequirements
‐ Utilizeindustrytoolstoassessknowledgeandskillsofstaff
‐ Allowforsupervisorassessment
Toolbox‐ Outlineapathforclosingcompetencygaps
‐ Determinehowtomeasureandreportcompetencyofstaff
‐ Continuallyassessworkforce
TalentDevelopmentProgram
FederalBuildingsPersonnelTrainingAct• FBPTABecamelawin2010• U.S.FederalGovernmentisthelargestpropertyownerintheworld
• ActrequiresGSAtoidentify“CoreCompetencies• FBPTArequiresindividualsmanagingfederalpropertiestohavenecessary“corecompetencies”todothejob
• ActrequiresGSAtoprovide“RecommendedCurriculum”tomeetthosecompetencies
FBPTA: Why?Perhaps$2B/yearinoperationalcosts
Source:GeneralServicesAdministration(GSA)EstimatesbasedonthePacificNorthwestNationalLaboratoryStudy“AssessingthePotentialforaFEMPOperationsandMaintenance(O&M)ProgramtoImproveEnergyEfficiency”,2002
FBPTACoreCompetencies
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FBPTACoreCompetencies
FMP FMP FMP
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FMP FMP FMP
FMP FMP FMP
FMP FMP FMP
GSALeadingByExample
• Gamechanger
• Changesinsourcing
• Newexpectations
• FMisateamsport
Early / Transitional Journeyman Master
Facility Management
EnergyManagement
BuildingOperations
FEDSAT Com
pletion
BOMI ‐ PAC BOMI ‐ RPA
BOMI ‐ SMC BOMI – SMA / T
BOC – BOC I BOC – BOC II
IFMA ‐ FMP IFMA ‐ CFM
APPA – EFP
AEE ‐ EMIT AEE ‐ CEM
* “FBPTA – Aligned” credentials
ASHRAE ‐ OPMP
ASHRAE ‐ BEAP
Compliance vs. Professional Development*
APPA ‐ CEFP
What should contractors do?
Equivalent Standards
Better Buildings Workforce Guidelines Approved
FEDSAT / FBPTA ‐ Aligned
Technical Proposal
Individual Compliance
Self‐Certify
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FBPTASummary• ProfessionalDevelopmentToolsareavailablethroughfmi.gov
• Clearpathwaystoprofessionaldevelopment• FEDSAT identifiesgapsandprovidesfreetrainingresources
• AccelerateFM helpsindividualsidentifyandjustifyrelevantindustrycredentials,degreesandotherindividualcourses
• UpdatedFMISupportContractwillhelpagenciescustomizerequirements,developpositionprofilesandplanapproachtotraining
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Competency NeedsAssessment
‐ Identifyexistingrelevantcompetencies‐ Determineindustryspecificcompetencies‐ Identifyproficiencylevelrequirements
Competency Modeling
‐ Analyzecompetencyneedsassessmentfindings
‐ Determinesimilaritiesanddifferenceincompetencies
‐ Buildcustomizedcompetencymodels
WorkforceAssessment‐ Establishproficiencyrequirements‐ Utilizeindustrytoolstoassessknowledgeandskillsofstaff‐ Allowforsupervisorassessment
FBPTASupportTools• FacilitiesManagementInstitute– HousesAccelerate
FM,containsFBPTAinformation,andotherworkforceresources
• AccelerateFM– ProfessionaldevelopmentplanningandFBPTAcompliancedocumentationtool
• FEDSAT– SkillsassessmenttooltoassesscompetencyrelatedtohighpriorityFBPTAperformances
• FBPTACompetencyModel– FullmodelofallFBPTAperformanceswithprioritizedcompetencyareasbasedonrole– FacilityManager,EnergyManager,andBuildingOperator
www.fmi.gov
https://acceleratefm.us
www.sftool.gov
Accelerate FM: Guided pro-development
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Accelerate FMFEDSAT
Performances Complete
Performances Required
Data Exchange
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FEDSATandAccelerateFM
B1
28Live! – https://sftool.gov/fedsat
FEDSAT:FindfreetraininginGSA’sSFTool
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FEDSAT:GuidetoCriticalPartsoftheFBPTA
FEDSAT:FeedbackandLinkstoFreeTraining
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FEDSAT:Aworldofresources
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IndustryCompetencyModels• DepartmentofLabor
BuildingBlocksModel
• CompetencyModelClearinghouse&CareerOneStopPrograms
• AdvancedCommercialBuildingCompetencyModel‐ PennStateConsortiumforBuildingEnergyInnovation
http://www.careeronestop.org/CompetencyModel/competency‐models/
AssessmentPlan
Select OneCredential Certificate ProgramOJLMOC ExperienceAcademic (High School, etc.)Not Required by Coach
AdvancedCommercialBuildingsWorkforceCareerMap
To learn more, view this video:
https://youtube/0QqA6NOqqK4
CompetencyToolbox• FederalBuildingsPersonnelTrainingAct• AccelerateFM• SkillsAssessmentTools
– FEDSAT– SourceAmerica
• CBEICareerMap
Howtosellit……IfYouDon’tAsk,TheAnswerIsAlwaysNo
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StrategicTalentManagementHowdoyoubuildyourownTalentManagement
Plan?Firstquestiontoanswer…whatskillsetsdoIneed
tohaveahighperformanceteam?1. Identifythecompetenciesforeachoftheroles2. Usecompetencyexamplesandmodifytofityour
organization3. Evaluateyourcurrentteam4. Createaplantofillinthedeltaswhichmayexist
Sometimesitfeelslike…..
SweetSpotForWorkforceDevelopment
Required Competencies
TrainingProficiency
SkillsAssessment
Summary
• Talentdevelopmentisa teamsport• Thinkoftalentmanagementstrategically• Understandthecompetencies&skillsneededforYOURworkforce
• Haveadocumentedplanbackedbyrealdata• Enjoytheexperienceandrememberitisalluptoyou!!
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Let’s Connect!
Contact: Teena ShouseEmail: [email protected]
Contact: Maureen RoskoskiEmail: [email protected]
Contact: Steve SakachEmail: [email protected]
Contact: Brian GilliganEmail: [email protected]
www.feapc.com
Slides are available for download
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THANK YOU!
Be sure to evaluate the session online at the Attendee Service Centerhttp://tinyurl.com/p6y4fxb
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FEDSAT:Scenario‐basedlearning
FEDSAT:Scenario‐basedlearning
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FEDSAT:FindfreetraininginGSA’sSFTool
Live! – https://sftool.gov/fedsat