residence - san antonio apartment association

RESIDENCEThe SAAA MAGAZINE

San Antonio Apartment Association January/February 2013

Meet your 2013 SAAA President

Renetta Quintana, The NRP Group

2013...SUCCESS IN MOTION...

January/February 2013 | www.saaaonline.org2

2012 BLUE SANTA TOY COLLECTION

WINTER AWARDS GALA

CONTENT

Operation Blue Santa was a huge success!

December 13, 2012, - UIW Rosenberg Skyroom

3 2013 CALENDARSave the dates for these great events

4 BUYER’S GUIDE SECTIONThanks to our loyal Residence supporters

18 2013 BOARD OF DIRECTORSIntroducing your Board of Directors

20 2013 PRODUCT SERVICE COUNCILIntroducing your new PSC

22 NEW PAC CLAY SHOOTSupport your PAC with this new event!

24 BLUE SANTA WRAP-UPLots of toys this year!

25 WINTER AWARDS GALAPhotos of the winners!

32 2013 EDUCATION CALENDARSave the date for these amazing classes!

34 NEW MEMBERSWelcome the newest SAAA members

38 2012 PAC INVESTORSThank you to our PAC supporters

45 MARKET INFORMATIONUpdated market statistics

46 ADVERTISER INDEX Our local industry experts

SAAA STAFFExecutive Director | Teri [email protected]

Director of Communications | Kimberly [email protected]

Director of Education | Jennifer [email protected]

Director of Finance & Operations | Becki Perez-Clark [email protected]

Director of Government Relations | Hector Morales, [email protected]

Director of Member Services | Darlene [email protected]

Director of Programs and Events | Amy Sanchez, [email protected]

Executive Assistant | Debbie [email protected]

Administrative Coordinator | Rose [email protected]

Legal Counsel | David Fritsche 210.227.2726 | [email protected]

24

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San Antonio Apartment Association7525 Babcock Road, San Antonio, TX 78249, 210.692.7797 or 877.306.4108,

Fax 210.692.7277 or 877.316.1984; www.saaaonline.org

Mission Statement: The San Antonio Apartment Association offers the support and opportunity for owners, managers and suppliers of the rental housing industry to relate, exchange ideas and experiences, and estab-lish high standards. The Association serves as a professional, unified voice to address common issues affect-ing our industry and community at the local, state and national levels. The Association maximizes resources to provide our members with benefits such as access to quality educational programs, information through research and legislative involvement, and the enhancement and growth of professionalism within our industry while serving the community.

“The Residence” Magazine is published bi-monthly by the San Antonio Apartment Association, Inc. Circulated free to members. Entire contents are the © Copyright 2012 of the San Antonio Apartment Association, Inc., all rights reserved. The San Antonio Apartment Association, Inc., expressly reserves the right, in its sole discretion, to reject advertising which may subject the San Antonio Apartment Association, Inc., to liability under statutory or common law. Contributed material does not necessarily reflect the views and opinions of the San Antonio Apartment Association. Printed at Shweiki Media on FSC Certified Paper (www.fscus.org/paper).

THE RESIDENCE SAAA MAGAZINE

www.saaaonline.org | January/February 2013 3

Calendar of Events... January17 InstallationofOfficers-Club at Sonterra January25 PACClayShoot-National Shooting Complex February28 IndustryAchievementAwards/CasinoNight-Venues at Valero March23 ChiliCook-off-Helotes Fair Grounds April11 Pre-FiestaMixer-La Hacienda de Los Barrios May14 PACBusinessExchange-Granberry Hills June27 MemberAppreciationNightMixer- TBA July18 BowlingTournament-Bandera Bowl August15 EndofSummerHappyHourMixer-TBA September19 TradeshowandBusinessExpo-Freeman Expo Hall October18 GolfTournament-TBA December5 WinterAwardsGala-UIW Rosenberg Skyroom


RESIDENCEThe SAAA MAGAZINE

NewBUYER’S GUIDE SECTION

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DELFINA AGUILAR2013 PSC PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION

HappyNewYear!

I hope that 2013 will be a great year, and I wish everyone happiness and good health. 2012 turned out to be an amazing year, and I would like to thank the SAAA staff for all coming to-gether to make things happen, and for their support to PSC throughout the year. Much ap-preciation goes out to them for all that they do. Additionally, I would like to thank our 2012 PSC President Matt Lusk for his continued leadership and dedication. It is truly an honor to be a part of the SAAA PSC and to work with such great leaders.

The Product Service Council is comprised of a great group of individuals who bring with them unprecedented talent and ideas to help orga-nize three main events for the year: Casino Night, Maintenance Appreciation Cook-off, and The Business Expo. As we begin 2013, PSC is al-ready hard at work planning our 2nd Annual Ca-sino Night. Casino Night will be held on Thursday February 28th at the Venues at Valero. Mums the word, but I hear the theme for Casino Night is ”Speakeasy”, and if you thought last year was great, just wait and see what we have planned for 2013. Not far behind, is our Maintenance Appreciation Cook-off which will be held on Sat-urday March 23rd at the Helotes Fairgrounds. What a perfect time of year to enjoy spending some time outdoors with great friends. And if it does happen to be just a little on the chilly side, no worries, because this will be a Chili Cook-off, so chefs, get your pots ready.

Lastly, but certainly not least is the Business Expo which will be held on Thursday September 19th. Following the theme of our 2013 SAAA President Renetta Quintana – “ Success In Motion”, PSC is in motion to make The Business Expo a great experience for all.

SAAA events are only a success because of the participation of all its members. I encourage you to visit the new SAAA website to learn more about the events, and to consider joining one of the committees. I end with a quote by Henry Ford, “Coming together is a beginning. Keeping together is progress. Working together is suc-cess.” I look forward to working together and making 2013 a great success.

Delfina

PSC MESSAGE


RENETTA QUINTANA 2013 PRESIDENT | SAN ANTONIO APARTMENT ASSOCIATION

SuccessinMotion...CultivatingaCultureofCommitment.

I’ve selected a theme which represents the San Antonio Apartment Association from the past, present and future years to come!

Most people know me as an individual who sets goals, stays the course and focuses until comple-tion is reached. I believe success is about the challenge and how we handle adversity to stay focused on each task or goal we have as individ-uals or as a team. I also believe cultivating rela-tionships is the key to building a distinct level of trust and commitment whether these relationships are personal or business related. When I was younger I played soccer which taught me several key factors athletes learn in life such as adversi-ty, consistency, teamwork and mostly how to win and lose graciously. I’ve learned in life it takes a team with everyone’s participation, dedication and commitment of excellence to succeed. As we roll into 2013 we will continue to focus on our initiatives set forth from the board of directors to ensure all our plan of work is accomplished this year. One of my favorite quotes from Michael Jordan says, “Talent wins games, but teamwork and intelligence wins Championships” We need each and every one of you to participate this year, continue to stay active as a member and to devote a level of commitment throughout the year to help us accomplish all our goals for 2013.

We will continue to focus on our Leadership Ly-ceum Program that was created under Mark Hurley’s Presidency and implemented last year under Kelley Lisero’s Presidency with our First In-augural Leadership Lyceum class graduating our first set of future leaders. We want to contin-ue identifying future leaders of the San Antonio Apartment Association. Through this program we can teach future leaders about advocacy, lead-ership, cultivating relations, legislative issues, ed-ucation, membership and the ABC’s of the associ-ation. Building on the success of our Leadership Lyceum efforts will continue to be a priority for SAAA as we continue to focus on our future lead-ers and growing committee involvement.

There are several SAAA Committees to join, serve and give your commitment to stay active in 2013. Such committees include Membership, Ambassadors, Buddy, Education, Outreach, Gov-ernment Affairs, Community Relations, Programs, Communications, IROC and PSC. The Product Service Council offers an opportunity for Associ-

ate Members to get involved. So, how do you get involved & serve on a committee? Simple, you go to the SAAA website where you can read about each committee, identify a committee you have interest in serving on and join! It’s that sim-ple. Not only will you have an opportunity to get started on your road to association involvement, we need your input, voice and ideas to help make a difference. Many of us have developed lifetime relationships with other members as these relationships will stay with you forever. For more information on how to get involved, join and serve on a committee please visit our website, www.saaaonline.org.

In addition, last year we launched our new SAAA website which gives us an opportunity to navigate through all areas of the association with a click. Members can access information on educational courses, legislative issues, committee involvement and updates, upcoming events and can now reg-ister on-line for education courses or events.

We have a lot of work ahead of us this year. On the Legislative side our Government Affairs Committee wants to continue to grow our Politi-cal Action Committee (PAC) fundraising initiatives which give us a “voice” with community political leaders on a local level which helps us protect our members when local ordinances impact our busi-nesses on how we run our properties on a daily basis. We want to educate members and bring awareness on specific ordinances to gain their commitment when we need to represent SAAA as a group to fight future legislative issues im-pacting our bottom line. We have an opportunity for our voices to be heard on Legislative Day in February at the State Capital. Please take time out of your busy schedule to join us as this is the one day we get “face to face” time with State Legislators to discuss concerns that will impact our bottom line as an industry. Also, we are excited to announce our First Annual PAC Clay Shoot on January 25th to continue raising funds for PAC. Each year our Community Relations Committee works hard along with other SAAA committees and members to support the American Red Cross, The 100 Club of San Antonio and Operation Blue Santa Toy Drive Program. The Red Cross supports people in need during a time of crisis as SAAA continues to be one of their largest con-tributors raising over $25,000. The 100 Club of San Antonio serves families of fallen law en-forcement and fire fighters and SAAA has raised over $10,000 to help support The100 Club. The Blue Santa Toy Drive Program is with the San An-

tonio Police Department which identifies families in need throughout San An-tonio. SAPD officers and volunteers assemble gifts and deliver them to fami-lies over the holidays. For more information on these programs please see Community Relations under Committees on our SAAA website.

Our Membership Committee continues to recruit new members as “Members Use Members”. There are many benefits of being a member of SAAA from educational opportunities, staying abreast on current legislatives issues, network-ing opportunities and to locate companies that specialize in supplying goods and services to our members.

The Education Committee continues to offer con-tinuing education classes through local seminars and through our Professional Education Program. Along with career advancement opportunities by obtaining your designations in CAM, CAPS or NALP. We have a fabulous line up of courses being offered this year from Grassroots Mar-keting, Electrical Maintenance Technician, Leas-ing Bootcamp, Rental Housing Laws, Pool Rules, Fair Housing, Raising Rents Increasing Revenue, Media and Public Relations, Social Media and Managing Your On-line Reputation and Crime Prevention. Our Independent Rentals Owners are more in-volved encouraging other IRO’s to join committee meetings and events. IRO’s provide a forum to exchange ideas to help improve their business operations.

We have a fantastic group of 2013 Board of Director Officers and Association Staff who are ready to serve you and the best interest of the San Antonio Apartment Association.

As we start the New Year we want our members to volunteer time, energy and effort because we are part of an industry that has been so good to many of us and frankly because it’s the right thing to do, give back. I’m excited to be your 2013 President as I’m looking forward to a great year of Cultivating a Culture of Commitment as we continue moving SAAA in Motion or I must say, “Success in Motion!”Happy New Year!

Renetta

PRESIDENT’S MESSAGE


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RenettaQuintanaPresidentThe NRP GroupRegional Property Manager

MikeRust,CAPSPresident-ElectShelter CorporationRegional Portfolio Manager

AllysonMcKay,CPMTreasurerLincoln Property CompanyVice President-Central Texas

ChereeAlleeSecretaryGreystar Real Estate PartnersRegional Property Manager

MattLuskVicePresidentImpact FloorsRegional Vice President

KelleyLiserio,NCPPast-PresidentHomeSpring ResidentialVice President

DonnaSchmidt,CPMPast-PresidentFogelman PropertiesRegional Property Manager

DelfinaAguilarPSCPresidentAppliance Warehouse of AmericaAssistant Regional Sales Manager

JulieAgne-Highsmith,CAMBoardDirectorEmbrey Management ServicesRegional Manager

AprilChapmanBoardDirectorThe Liberty GroupGeneral Manager

2013BOARD OF DIRECTORSSan Antonio Apartment Association


AmberEdwardsBoardDirectorResource ResidentialRegional Vice President

Liz JohnsonBoardDirectorAlamo City RecoveryPresident

SelinaLazarinBoardDirectorWestdale Asset ManagementRegional Director

JodyMarquezBoardDirectorImplicity ManagementPresident

ScottMilgromBoardDirectorSigns NowPresident

BenRossBoardDirectorBnP Investments, LLCPresident

SteveRossBoardDirectorBob Ross RealtyVice President

MaryTranchellBoardDirectorVamvoras, Ltd.General Manager

DebbieWiatrekBoardDirectorCapstone Real Estate ManagementRegional Vice President

CelineWillams,HCCP,ARMBoardDirectorAlpha-Barnes Real Estate ServicesRegional Supervisor

2013BOARD OF DIRECTORSSan Antonio Apartment Association


DelfinaAguilar,PresidentAppliance Warehouse of America, Inc.21 Years in the Multifamily IndustryI had a peer who asked if I would help with the Tradeshow committee. I attended the committee meetings and really en-joyed working with everyone, and being a part of putting the tradeshow together. From there, I continued to stay involved and volunteered for the Cook-off committee. As I volunteered, I continued to learn about how SAAA works, what it takes to put an event together, and how much fun it is to work with such a great group of people.

ScottMilgrom,PresidentElectPresident, Signs Now5 Years in the Multifamily IndustryI truly enjoy the people in the industry and see that the apart-ment industry truly has an impact on the area around it! It was a group where I felt like I could make a difference or use my company to help others along the way. You can’t do that being a Chamber member!

MaryTranchell,VicePresidentVamvoras, Ltd.19 Years in the Multifamily IndustryI was invited to be part of the PSC in 2010

LizJohnson,SecretaryAlamo City Recovery9 Years in the Multifamily IndustryI serve on the PSC because I am committed to the success of the SAAA. Being able to work with wonderful people to help plan amazing events that benefit all members of the association is truly amazing.

AprilChapman,CASThe Liberty Group15 Years in the Multifamily IndustryI serve on the PSC to be involved and give back to my industry and assist fellow Associate members in growing their business.

EmeryJohnsonPhoenix Recovey Group9 Years in the Multifamily IndustryI decided to serve on the PSC because I enjoy working with people who share the same aspiration as I do in or-der to make every effort to add value to this association.

HollyStuckeyApartment Finder28 Years in the Multi-family IndustryThe Multifamily Industry has been a life-long career and has supported my fmaily and myself. I want to be part of a great organization at SAAA and give back to the industry that has been such a blessing!

BarbaraSavonaSprout Marketing13 Years in the Multifamily IndustrySAAA brings a tremendous value to all of its members. PSC is instrumental in putting together events that bring members together to network and collaborate. It’s an honor to be part of this team!

NicolePlummerCORT5 Years in the Multifamily IndustryI wanted to serve on the PSC to make a positive contribution by working with a constructive team that encourages vendor participation within the organization to further our mutual goals and to promote our vendor partner’s interests in the community and within SAAA.

JasonHallPathfinder Insurance Group14 Years in the Multifamily Industry

MattLusk,PastPresidentImpact Floors23 Years in the Multifamily IndustryI choose to serve because this is more than just acareer, it’s an opportunity to build lifelong friendships.

DavidWalker,PastPresidentPast PresidentGratr Landscapes

2013Product Service CouncilSan Antonio Apartment Association

The Product Service Council is composed of Associate Members elected to represent its members.


TeriBilbyExecutiveDirectorOver 20 Years In the Multifamily IndustryJoined SAAA Staff in January 2008Oversees all management functions of SAAA including staff and direction of all activities as prescribed by the Board of Directors. Liaison to IRO Committee.

KimberlyPipesDirectorofCommunications24 Years In the Multifamily IndustryJoined SAAA Staff in March 2011Responsible for Residence Magazine, Annual Directory, SAAA Website, Weekly Update, Social Media, Graphic Design, Photography, and Marketing Materials for SAAA. Liaison to Communications and Community Relations Committees.

JenniferFeeler,M.A.DirectorofEducation10 Years In the Multifamily IndustryJoined SAAA Staff in November 2002Left for a brief time but missed us so much, she came back in Sept. 2010! Responsible for all education programs, PEP Program, Designations and the SAAA Online University. Liaison to the Education, Outreach and Community Relations Committees.

BeckiPerez-Clark,CPADirectorofFinance&Operations26 Years Accounting ExperienceJoined SAAA Staff in August 2010Responsible for accounting and finance functions including financial reporting, budgets, forecasting, cash manage-ment and accounts payable. Liaison to the Budget and Finance Committee.

HectorMorales,Jr.,M.P.Aff.DirectorofGovernmentRelations15 Years of Governmental Experience Joined SAAA Staff in November 2012Responsible for development and implementation of association government relations activities and involve-ment. Coordinates all aspects of political involvement including fundraising, grassroots programs and election activity. Liaison to Government Affairs Committee.

DarleneWillisDirectorofMembership15 Years In the Multifamily/Non-Profit IndustriesJoined SAAA Staff in February 2012Responsible for membership activities including recruitment of new members and retention of existing members. Liaison to the Mem-bership, Ambassador, Buddy and Community Relations Committees.

AmySanchez,CMPDirectorofPrograms&Events12 Years of Hospitality Industry ExperienceJoined SAAA Staff in August 2012Amy also serves in our Armed Forces!Responsible for planning, implementation and execution of all SAAA programs and events. Liaison to the PSC Council and Programs Committee. Earned designation of Certified Meeting Planner.

DebbieHumes-MaldonadoExecutiveAssistant14 Years In the Multifamily IndustryJoined SAAA Staff in March 1999Responsible for invoicing, database management, accounts receiv-able, collections, finance support and various administrative duties.

RoseEspinozaAdministrativeCoordinator20 Years in the Service/Hospitality IndustryJoined SAAA Staff in July 2012Provides Director support for various administrative duties while providing VIP-level customer service to all callers and guests. Coordinates mail, prepares deposits and fills all click orders.

2013association staffSan Antonio Apartment Association


Friday,January25,2013National Shooting Complex5931 Roft Rd., San Antonio, TX 7825312:00-5:00 p.m.Participant Check-In 11:00 a.m. - Lunch included!

$150PERSHOOTER-Costincludes:Gun, ammo, protective eyewear, ear plugs, tournament play, lunch, drinks and post-event snacks

Notinterestedinshooting?Noproblem.Spectatorsencouraged.For $50 you are invited to have lunch and watch the event.11:00 a.m. - Participant Check-In11:30 a.m. - Lunch served12:00 p.m. - Shooting begins4:00 p.m. - Shooting ends5:00 p.m. - Mixer at the Club House

Sponsorshipsareavailable!Gotowww.saaaonline.organdclickontheEvents/PACClayShootpagefor

moreinformation.


DATE: February 28, 2013TIME: 6:00 p.m. Dinner & CeremonyCOST: $35 per person (pre-registered) $40 per person after February 21, 2013 $45 at the doorLOCATION: The Venues at Valero

Go to www.saaaonline.org to register.


Operation Blue Santa

2012!

Thank you to all our generous Blue Santa helpers that gave

of their time, toys and resources this year. You made so many special children happy!


RegionalManageroftheYearKIMBERLYMADERGreystarRealEstateServices

LeasingProfessionaloftheYearTARABURCHGreystarRealEstateServices

ManageroftheYearREYANNESCHMIDTTheNRPGroup

MaintenanceProfessionaloftheYearLUISGUZMANSimplyBetterRentals

Professionals of the Year


PropertyBuiltBetween1970-1979THEPLACEATCOMMERCEUnitedApartmentGroup

PropertyBuiltBetween1980-1989SUNSETCANYONPPARealEstateManagement

PropertyBuiltBetween1990-1999INDIANHOLLOWAPARTMENTSChurchillForgeProperties

PropertyBuiltBetween2000-2010LEGACYHEIGHTSEmbreyManagementServices

AffordableHousing–Priorto1991BRIGADOONUnitedApartmentGroup

AffordableHousing–1991-2010HEMISVIEWVILLAGELincolnPropertyCompany


SeniorHousingPriorto1991CHRISTIANVILLAGEAPARTMENTSRCManagement

SeniorHousing1991-2012THEMIRABELLATheNRPGroup

RenovatedPriorto1991VISTADELREYAPARTMENTSFalkinPlatnickRealtyGroup,Inc.

Renovated2000topresentTRAILSOFWESTLAKESSimplyBetterRentals

NewlyConstructedPropertyCEVALLOSLOFTSTheNRPGroup


Special Awards...InstructoroftheYearHEATHERCOTTENForRentMediaSolutions

PSCHorizonAwardSCOTTMILGROMSignsNow

SuperStarAwardHEATHERCHESHIERRediCarpet

SuperStarAwardJODYMARQUEZImplicityManagement

TopRecruiteroftheYearCRYSTALHOFSTETTERResourceResidential

TAAOlinSteeleNomineesNANCYPAYNE,ForRentMATTLUSK,ImpactFloors

SuperStarAwardMIKERUSTShelterCorporation

2012President’sAwardDAVIDFRITSCHELawOfficesofDavidFritsche

PSCMemberoftheYearDELFINAAQUILARApplianceWarehouse

SuperStarAwardBOBBYBRIDWELLArborCarpet

SuperStarAwardKIMBERLYPIPESSAAA Staff

2012President’sAwardDONNASCHMIDTFogelmanManagement


the pep plan

$AVE MONEY WITH PEP!A $525 investment for a property with more than 200 units

= $6,500 of education! (based on an average of 3 people per property, per class)

A $399 investment for a property with 100-200 units and a $199 investment for a property with fewer than 100 units

= $2,100 of education! (based on an average of 1 person per property, per class)

Toviewthe2013PEPBrochure,gotowww.saaaonline.org/Education/PEP

ContactDirectorofEducation,JenniferFeelerformoreinformationabouttheProfessionalEducationProgram!210.692.7797

educatio

n IN M

OTIO

N

EDUCATION

ProfessionalEducationProgram


COURSE TITLES:

Improving Time Management Skills Inspiring the Leader In You - Leadership 101 Bed Bugs 101 Coaching for Development Customer Service and the Maintenance Team Customer Service and the Office Team Dealing with Difficult People Dealing with Difficult People - Supervisor Version Don’t Let Mold Get Old Fair Housing and the Maintenance Team Improving Time Management Skills Marketing With Little to No Money Preventive Hiring Setting the Appointment The Art of Building Traffic The Art of Resident Retention

classesOnline

Only$58

Members&

$68 Non-members

ContactDirectorofEducation,JenniferFeelerformoreinformationabouttheOnlineClasses!210.692.7797


Designations!

educatio

n IN M

OTIO

NNALPNationalApartmentLeasing Professional

Leasing professionals are the first people prospective residents meet, and often their only impression of the property staff. This course is designed to teach these profession-als skills to help them become top producers.

The NALP course includes:• Keys to Success in Leasing• Telephone Presentations• Leasing and the Internet• The Leasing Interview• Leasing Demonstration and Resolving Objections• Rental Policies and Procedures• Legal Aspects• The Market Survey Presentation

CAMCertifiedApartmentManager

The on-site manager is a vital link between apartment resi-dents and the community owners and investors. The manager must provide satisfactory accommoda-tions for the residents as well as a strong bottom line on the owners investment. That’s why an increasing number of owners and investors are seeking NAA-designated CAM, Certified Apartment Managers, to fill their staffing needs.

Established in 1972, and recently updated, the CAM program teach-es students: Management of Resi-dential Issues, Legal Responsibilities, Risk Management, Human Resource Management, Fair Housing, Mar-keting, Property Maintenance for Managers, Financial Management, and Community Analysis For over 30 years the CAM program has been in place to educate and professionalize the rental housing manager.

CAPSCertifiedApartmentPortfolioSupervisor

Take the next step in your profes-sional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. The National Apartment Association Ed-ucation Institute (NAAEI) offers this nationally recognized designation for multi-site supervisors and expe-rienced apartment managers with a CAM, ARM or RAM designation. To obtain a CAPS designation you must: have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience; success-fully complete the five courses listed below (which total 40 hours); and, meet all examination requirements, within 24 months of declaring your candidacy for CAPS.

CAPS training covers: Legal Responsibilities and Risk Man-agement; Financial Management; Property Performance Manage-ment; Property Evaluation and Due Diligence; Effective Leadership

CAMTCertifiedApartment MaintenanceTechnician

Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowl-edge and tools necessary to run an effective maintenance program.

CAMT Training includes seven cours-es: The three non-technical courses consist of online learning followed by online practice scenarios; the five technical courses consist of hands-on

classroom training followed by online practice scenarios.

Non-Technical Courses:• Inside the Apartment Business • People, Projects and Profits• The Future of Air Conditioning

Technical Courses:• Electrical Maintenance & Repair • Plumbing Maintenance & Repair • Heating, Ventilation & Air Conditioning (HVAC) Maintenance & Repair • Appliance Maintenance & Repair • Interior & Exterior Maintenance & Repair

CASCertifiedApartmentSupplier

Suppliers are important liaisons to the multi-family housing industry. This course is designed as an op-portunity for suppliers to hear the everyday challenges faced by the apartment manager customer. Held in conjunction with the CAM course, CAS students will learn: Manage-ment of Residential Issues; Risk Management; Financial Manage-ment and choose from the following list of electives: Legal Responsibili-ties; Human Resource Management; Fair Housing; Marketing; Property Maintenance for Managers.

CAS is designed for Vendor mem-bers who want to increase their in-dustry knowledge and get a better understanding of their multi-family housing customer’s needs. There are no pre-requisites to register for CAS, and supplier members are encouraged to join their industry peers and enroll today.

ContactDirectorofEducation,

JenniferFeelerformoreinformationabouttheDesignationPrograms!

210.692.7797


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EDUCATION 2013

JANUARY10 –Grassroots Marketing15 – Growing Epidemic...Hoarders22 & 24 – Electrical Maintenance Technician (EMT)

FEBRUARY5 – Nuts & Bolts of Selling12 – Leasing Boot Camp21 – Decorating on a Dime

MARCH5 – CAM starts19 – Rental Housing Laws (Redbook Refresher) 20 & 21 - Certified Pool Operator26 – Taking Your Career to the Next Level

APRIL5 – CAPS starts9 – Leasing Boot Camp16 – Rape & Safety Awareness23 & 26 - Electrical Maintenance Technician (EMT)

MAY2 – Pool Rules14 - Fair Housing14 & 15 – Certified Pool Operator23 – Raising Rents/Increasing Revenue

JUNE11 – Budget Basics - Writing Owner & Variance Reports18 & 20 - Electrical Maintenance Technician (EMT)25 – NALP starts27 – Learn from the Top Dogs 2

JULY9 – Leasing Boot Camp16 – Excel & Outlook Training23 – Fair Housing for Maintenance 30 - Media & Public Relations for On-sites and Supervisors

AUGUST6 & 7 – Certified Freon Recovery15 – Show Me the Money! (Collections)21, 22, 23 – CAMSLAM28, 29, 30 – CAMSLAM

SEPTEMBER5 – Building Loyalty Like Gaga!24 – Crime Prevention 27 - IROP Starts

OCTOBER10 – Love the One You’re With (Resident Retention)15 & 17 – Electrical Maintenance Technician (EMT)29 – Fair Housing

NOVEMBER7 – Social Media & Managing Your Online Reputation12 – Leasing Boot Camp21 – Legalease

DECEMBER3 – Managing Employees for the On-site Manager

Highlighted Classes are FREE for PEP!

CALENDAR


CASINO NIGHTJoin us

Thursday, February 28th

at The Venues at Valero

8:00 - 11:00 p.m. for an unforgettable

evening of fun!

Free admittance for on-site personnel, owners and management companies!

Contact [email protected] for sponsorships and information. www.saaaonline.org

SPEAKEASY &

February Event


For questions regarding your membership, visit www.saaaonline.org

Join us in welcoming our NEW MEMBERSto SAAA!

VENDOR MEMBERS:

3 Men MoversMitch Gonzalez6853 S W FWYHouston, TX 77074(713) 333-66833menmovers.com

AAA LandscapeMark Lucie & David Hall10930 Wye DriveSan Antonio, TX 78217(210) 650-0909Aaalandscape.com

ABC Supply Co Inc.Monty Hooper314 NolanSan Antonio, TX 78202(210) 227-5322Abcsupply.com

Daver’sDavid Valderrey6709 Biscay HarborSan Antonio, TX 78249(210) 995-5550Daversappliances.zoomshare.com

Eco CleanHector Ochoa109 Mecca DrSan Antonio, TX 78237(210) 540-2044Ecocleancarpetsa.com

First Global ResponseFrank L. LeBlanc1633 Babcock Rd #425San Antonio, TX 78229(210) 892-2294

FL Magic ConstructionOra Y. Diskin3475 N Country Club DriveBox 709Aventura, FL 33180(786) 212-5737Fl-magic.com

Flowmaster Plumbing andDrain CleaningPete Escobedo210-669-8165Flowmasterplumbingsa.com

Law Offices of Brian P. CwerenBrian P. Cweren3311 Richmond, Suite 305Houston, TX 77098(713) 622-2111myapartmentlawyer.com

ScentAirMelisa Witherspoon14301-G South Lakes Dr.Charlotte, NC 28273(210) 831-6986Scentair.com

Spears, Dewitt & HallKramer D Spears4115 Medical Drive Suite 410San Antonio, TX 78229(210) 892-2221sdhglobal.com

The Paint Drop, a Valspar DivisionOscar Gonzalez1019 Gazania HillSan Antonio, TX 78260(210) 468-1782

Top Gun Security andInvestigations85 NE Loop 410, Suite 313San Antonio, TX 78216(210) 841-5714topgunsecurityservices.com

OWNER/MANAGEMENT MEMBERS :

Campus Advantage-Tobin LoftsRenee Cavazos1300 San Pedro AveSan Antonio, TX 78212(512) 484-7316

KAM ServicingMarian Marias2323 Buena VistaSan Antonio, TX 78207(210) 614-9445

Landbridge Partners LLCGeoff Bley70 N E Loop 410, Ste 570San Antonio, TX 78216(210) 807-0288

Madera ResidentialJeffery F. Lowry5214 68th St Suite 402Lubbock, TX 79424(806) 798-0888

No Bu Bulverde, LPJanet Hager Smith3740 Copperfield Pl. Ste. 200Bryan, TX 77802(979) 731-1800Godfreyresidentialgroup.com

Texas Group Holdings IncTed Jeries2470 Stearns St #159Simi Valley, CA 93063(805) 520-7777

Tora Enterprises, LLCJoanne Szewc7406 Steeple Dr.San Antonio, TX 78256(210) 441-8133

Virtu Property ManagementVanessa Ballas4822 Gus Eckert Ln.San Antonio, TX 78240(210)694-0874

MEMBERSHIP


PROPERTIES!

Be on the look-out for new Ambassador Surveys coming your way in 2013! Your friendly Ambassador Committee Members will be coming by your property to ask you to fill out the new survey.

If you have any questions or would like to request for an Ambassador to stop by, contact [email protected].

BUDDIES!2013AMBASSADORSURVEYS

MEMBERSHIP

WELCOME TO THE SAAA FAMILY!NEW MEMBER SPOTLIGHT

Precision Life Safety Services, LLC is a fire alarm company in San Antonio, TX. We are excit-ed to be a part of San Antonio Apartment Association and hope to build long term relation-ships with the other members. We understand that SAAA is an invaluable resource that can help our company flourish. Precision Life Safety Services started out by designing and installing fire alarm systems for other fire alarm companies and general contractors. After achieving success in design and installation we decided to branch out into testing, inspec-tion and monitoring. By offering affordable and experienced inspection, testing and mon-itoring we now have a strong customer base including multi-family property customers.

A fire alarm system is often forgotten and neglected until something happens. If that something is a fire and the fire alarm system is not operating properly then a property owner can increase their exposure to liability claims and government fines. Please contact David if you have a questions or problems with your fire alarm system.


MEMBERS USING MEMBERS

MEMBERSHIP DRIVE Membership Drive - Success in Motion!

January24-March7,2013This contest is for you! You meet people every day at work – are they members? Could they benefit from membership? Could you help them grow their business?? Yes and Yes! Membership in SAAA is the best way for vendors to expand their business with the Apartment Community.

Earn$25foreachnewmemberyourecruit! Need some help with your recruitment? Don’t hesitate to contact [email protected] She’ll work to help get you that $25!

TopIndividualRecruiterearns$500!TopTeamearns$500!

“I earned over $500 during last year’s drive! I meet people during work and it was easy to give them a packet of information and tell them about all the networking opportunities” Michelle Rodriguez, Apartment Guide – 2012 Spring Drive, Top Recruiter

“People come into the office all the time. It only takes a minute to show them the Directory, Magazine and hand them a packet of information or even direct them to the website. I earned over $300 during last year’s drive and had fun at the meetings.” Crystal Hofstetter, Resource Residential – 2012 Spring Drive, 2nd place Recruiter

Contact Darlene@saaaonline or check saaaonline.org for meeting dates and more information.

New 2013 M.U.M. Challenge! Who says there isn’t such a thing as a free lunch?

CongratulationstoVentanaApartments!They won a catered lunch from Perico’s for their entire staff!“In the SAAA Directory Buyer’s Guide Section We highlight the members that we use and refer to it all year long.” – Dawn Ramsey, Ventana Property Manager

• Easiestcontestever!!SendinthelistofSAAAvendorsthatyouhaveusedinJanuaryandFebruary.• Not sure which vendors are SAAA members? (shame on you!) That’s OK, we’ll go through your list for you. • If your property uses the most SAAA members – lunch is on us!• There are two categories : properties with over 200 units and properties with 200 units or less.

SendinyourlistsbyMARCH15thtoDarlene@saaaonline.orgorcontactformoreinformation.


GOVERNMENT AFFAIRS

Welcome to the gov-ernmental affairs cor-ner! For those of you who I have not had the pleasure of meet-ing, allow me to intro-duce myself, my name is Hector Morales and I am your new SAAA

Director of Governmental Relations. I came on board merely three weeks ago, from the day that I’m writing this, and it’s been amazing! The members and staff I have gotten to know in this short time are simply wonderful and have proven to have a wealth of invaluable informa-tion regarding our multi-family rental housing industry. I have quickly learned that SAAA is by far one of the top or-ganizations in Texas, but I already knew that, why do you think I wanted to work at SAAA to begin with!?

About me: I have over 15 years experi-ence in this nation’s great policy-making system. I have worked at every level of government, from the local to the state, and lastly federal. I have honed my skills at bringing people together and mak-ing policy work, for all people involved, especially those who I represent. I am very familiar with the intricacies of the language of laws and regulations, I’ve written some myself. Further, I have re-lationships throughout the governmental and political world, which proves to be very helpful when you need someone on your side!

I want you to know that my door will al-ways be open to all of you, please call me, email me or simply stop by and let me know what’s on your mind (my contact information is below). We have to stay in good communication to be prepared to address any of our industry’s concerns

that rapidly come our way.

Now let’s talk about what has been hap-pening recently in the governmental re-lations arena.

Local-SanAntonioAt our San Antonio City level I had about a five-second scare when I learned that city staff was recommending to remove multi-family rental-only developments as projects that would qualify for some of the city’s enticement tools, in this case tax-abatements. I immediately thought, “Why that’s simply unfair targeting by the city officials;” but alas, they simply wanted to remove multi-family rent-al—only developments from that spe-cific 2013 Tax Abatement Guidelines because this group is already qualified under the Center City Housing Incentive Policy. Whew! It’s important to note that mixed-use developments, developments which would have housing plus commer-cial development, will still qualify under the 2013 Tax Abatement Guidelines.

TexasLegislatureIt is count-down time for those of us in the Texas policy-making world, there are, from the date that I’m writing this article, 43 days left before the Texas Legisla-ture reconvenes for its 83rd session. The Legislative Session begins on January 8th and this session will have new faces: of the 150 House of Representatives, there will be 39 newly elected; and of the 31 Senators, there will be 5 newly elected. Having and maintaining relationships with all of these officials is crucial for our industry and I’d like to encourage you to let us know if you personally know any of the newly elected officials in your area. One of the biggest concerns we will be assisting Texas Apartment Association (TAA) with this session is one affecting

Eviction Laws. The Legislature passed a law in 2011 which did away with small claims courts, and has left laws which were under the purview of the small claims courts in limbo, at least until a task force, the Supreme Court Advisory Committee, decides who, which courts, will handle those laws, including eviction laws. TAA has been, and will continue, to fight to ensure that during this process no changes which would negatively impact our members take place regarding evic-tion laws.

I would like to invite and strongly encour-age you to join us on our SAAA Legisla-tive Day on February 20th. This will be a trip to the Capitol in Austin and it’s a great opportunity to show our strength to our Legislative Representatives, and to let them know our concerns and prior-ities. You will get to meet with legislators and their staff, these are the movers and shakers, and more importantly, they are those who determine every state policy that affects each and every one of us in Texas! So please contact us to join our bus trip to Austin!

Lastly, please sponsor and/or register for our first ever PAC Clay Shoot event on January 25th. It promises to be a whole lot of fun and a whole lot of excitement! You know you want to! Come join us!

That is all I have for you for now; but know that I will be asking for your input, not only for your suggestions and recom-mendations but also for your personal involvement as we address concerns that pop up along the way.

Contact Information: [email protected] 210-692-7797 office

HECTOR MORALES, JR., M.P. AFF.DIRECTOR OF GOVERNMENT RELATIONS | SAN ANTONIO APARTMENT ASSOCIATION


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AaronKochAimeeAndersonAlan RossAlbertJ.KesslerAlfonsoGarciaAllysonMcKayAmberEdwardsAmySanchezAndreaKingAndreaVillarrealAndrewMontezAnjelinaRodriguezAnnaVegaAnthonyMooreAnthonyRodriguezAnthonyWhitakerAntonio SalazarAprilChapmanAprilHofmannArmandoEscaleraPerezBeckyGarzaBernieSandovalBillyGriffinBlancaGarciaBreePelleterBrendaAustinBrianAcomsBrianK.SillsBrianLevyBrittneySullivanBrucePelletierCarolynRowanCaseyCornwell

CathieMcCoyCelineWilliamsCharissaWidbyCharlieGuzmanChereeAlleeChrisSilvaChrisStephensChuckJacksonCityViewLPColmOCleirighCurtisBrownCynthiaA.AshCynthiaFuentesDanMarksonDannyMenchacaDarleneWillisDarrellMikeskaDarrellSchmidtDaveMarcincowskiDavidEvansDavidFritscheDavidGonzalezDavidJonesDavidMorenoDavidWalkerDawnL.NeumanDebbieAndradaDebbieWiatrekDebraGuerreroDebraSulzerDelfinaAguilarDinaGorzellDominickAlongi

DonRowanDonnaSchmidtEdGreeneEddieCedilloEileenMendozaEleniHurleyEliotGarzaElizabethCabelloElizabethJohnsonElizabethVillarrealEnaFucichEvangelicaHurleyGildaGarciaGingerLErnewaynGingerMillerGreenCourtLLCHeatherCottonJamesR.SmithJaniceHaniganJasonHallJennDuranJenniferFeelerJenniferG.DuranJenniferHaleJenniferMulligan-MoralesJessicaKellyJillWelbornJimJ.VetterJodyMarquezJoeAnthonyGuerreroJohn ContiJohn CorrJohnM.FrazerJohn Salazar

Thank you

Thank you

Thank you


JohnValeroJorgeL.BaldorJosePadillaJosephDziadonJosephGonzalesJuanCarlosSuarezJuanMontelongoJuliaEmersonJulieHighsmithKathieCadenaKelleyLiserioKellyShipleyKennyRoseKimberlyMaderKimberlyPipesKitzieAguilarKristinMuseLauraDelgadoLaurenFirestoneLeeMoerbeLeobardoDelarosaLeoniceSauzeLeslieMedlockLiamHurleyLillyCaulfieldLindaIzaguirreLisaGroveLisaMarieVargasLizCabelloLiz JohnsonLodgeonPerrinCreekLLCLouieLopezLynnSnyderMandyA.JonesMariaO’Cleirigh

MariettaJ.HillMarkAdkissonMarkHurleyMarthaJ.DavisMaryAguirreMaryHernandezMaryTranchellMattLuskMatthewSmithMeganGarciaMikeKarolMikePerrenoudMikeRustNancyPayneNicholasJ.DimotsisNicolePlummerNicoleZimmerleNobieAnnSaenzNobleGlennOscarAvilaOscarFloresPatrickHurleyPaulCamarcoPeterF.CollarosRebeccaPerez-ClarkRenettaQuintanaReymundoOrnksRhondaLesleyRichardA.HambrickRichardMendozaRitaHernandezRobertGarciaRobertaQuintanaRodolfoCruzRoyLaQue

RussBlanckenRussRubinRyanJuarezRyanWilsonScottMilgromSeanHurleySergioMirandaSharrichR.ScottStacyL.CottonStacyPerlingerStan JohnsonStephanieVoightSteveRossSunnyGiarritaTammyLeeperTaylorBrownTempleHaleTeriBilbyTerryBodifordTiffanyKochTimCroftTimberRidgeLLCTomMcKeonTonyRodriguezTravisL.HarlanValetWaste,LLCVanessaRangelVeronicaMartinezVictorBenavidesWilliamT.Leach

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Thank you


DATE: March 23, 2013 TIME: 12:00 - 5:00 p.m. LOCATION: Helotes Fairgrounds

Online registration opens January 26, 2013 at www.saaaonline.orgSponsorships will be available - contact [email protected]

What is Maintenance Mania®?Maintenance Mania® is a national program offered by NAA and presentedby HD Supply (HDS), in which maintenance technicians compete againsteach other in various skill-based games.

Each NAA local affiliate has the opportunity to have their maintenancetechnicians compete individually to win various local awards and a chanceto compete at the National Championship held at the annual NAA EducationConference & Exposition.


CHILI COOK-OFF

2013

CHILI COOK-OFF DATE: March 23, 2013 TIME: 3:00 - 7:00 p.m. COST: $25 per person (pre-registered) $30 at the gate LOCATION: Helotes Fairgrounds

Online registration opens January 26, 2013 at www.saaaonline.orgSponsorships will be available - contact [email protected]


BG Staffing ...............................................10

Century A/C Supply ....................................9

Coinmach ................................................10

Crime Clean of Texas ...............................11

Dixie Carpet Installations, Inc. .................13

Duracity Painting .......................................9

FSI Constructrion ......................................13

Foundation Specialists .............................13

Horton Horticulture ...................................12

HSR Construction, Inc. ..........................5, 12

Mac-Gray ..................................................6

Maintenance Supply Headquarters .........11

Meyer Smith, Inc. .....................................11

North & South Pool Service .......................13

Phoenix Recovery Group .........................13

Pro-line Pavement Maintenance ...............7

Rasa Floors & Carpet Cleaning ................48

Rob Roudabush Photography ..................13

Roto-Rooter ..............................................12

San Antonio Water Systems (SAWS) .............8

Shweiki Media ..........................................46

Signs West ................................................12

TPI, Inc. ....................................................47

UCS ..........................................................13

industry experts

7525 Babcock RoadSan Antonio, Texas 78249

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SAN ANTONIO, TEXASPERMIT NO. 1935

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