Modern collaboration technologies in organizations, factors affecting adoption, parameters for successful roll-out

Presented by : Vijal Doshi

Course: IS692 Research Project Seminar, Spring 2011

Collaboration and Technologies

Collaboration is a process where two or more people or organizations work together to accomplish some common goals by sharing knowledge, experience and skills

Electronic collaboration is the purposeful use of networking and collaboration technologies to support groups in the creation of shared understanding toward joint effect

Benefits of Collaboration Technology

Letting people connect with the correct information at the right time

Helping connect people with the correct business processes

Letting people connect with the other people they need to connect to

Research questions

What are various collaboration technologies and tools and their associated benefits in driving workforce collaboration and productivity?

What are the Frameworks that organizations can use to evaluate disparate Collaboration technologies for application to their unique needs and cultures

What are the factors driving and hindering  adoption of collaboration technologies in organizations? What are the approaches for successful roll-out of collaboration technology across organizations?

Hypothesis

In order to improve productivity and gain full benefit of collaboration technologies, an organization has to select right set of technologies that address various adoption factors that are unique to its organizational needs, situation and culture

An organization that carefully selects collaboration technologies suiting its unique characteristic and challenges, applies them systematically and follows through in their adoption can notice substantial benefits post implementation

Methodology

Descriptive Research

Extensive review of Literature dealing with Types of Collaboration technologies Collaboration technology adoption Frameworks Collaboration technology selection and adoption

factors

Results

Representative types of e-collaboration Technology

Technologies for Informal Conversations and Presentations

Phone, Conference lines, Chat, Video conferencing, Application and desktop sharing

Technologies for Informal Sharing Emails, Discussion groups, Social

Networking sites, File sharing servers, Message boards, Collaborative document sharing

Technologies for Longer term structured collaboration

Online project management tools, virtual team rooms, Online communities, Wikis, Blogs, etc.

Evaluation and implementation Frameworks

Frameworks provide guidance on aspects of technology evaluation, selection, implementation, user adoption and management

Examples of Collaboration Technology Frameworks McKinsey Framework CISCO Framework 3 C (communication, coordination, cooperation)

Framework

Different Factors impact success at different stages

Requirement Analysis Organizational Readiness

Technology Evaluation Current state of Collaboration Technology in organization

Technology Adoption Perceived Benefit by users of technology

Factors Impacting Success

Questions?Thank you !

APPENDIX

References “Using technology to improve workforce collaboration”, By James Manyika, Kara Sprague

and Lareina Yee, McKinsey & Co.

“Collaboration 2.0 - Technology and Best Practices for Successful Collaboration in a

Web 2.0 World”, By David Coleman and Stewart Levine

“Creating a Collaborative Enterprise”, A strategy white paper by CISCO Systems

“Critical Factors for Adoption of Collaborative Technologies”, By David Coleman and Jeff Young

“Collaboration Operations: Ensuring Success”, by Dr. Mark T. Maybury

“Adoption of Collaboration Technologies: Integrating Technology Acceptance and Collaboration Technology Research”, by Alan R. Dennis, Viswanath Venkatesh, V. Ramesh