Requests & OffersRequests & OffersExchanging InformationExchanging Information

RequestsRequests Can you…?Can you…? Would you mind Would you mind

…(Verb+ing)?…(Verb+ing)? Do you think you Do you think you

could…?could…? Could you…?Could you…? I’d like you to…I’d like you to… Do you mind… Do you mind…

(Verb+ing)(Verb+ing)

1.1. Ask a colleague to Ask a colleague to translate a letter for you.translate a letter for you.

2.2. Ask a friend to do some Ask a friend to do some supermarket shopping for supermarket shopping for you.you.

3.3. Ask your secretary to work Ask your secretary to work three hours overtime this three hours overtime this week.week.

4.4. Ask a colleague to give Ask a colleague to give you a lift to the train you a lift to the train station.station.

RequestsRequests1.1. Would you mind translating this for me? Would you mind translating this for me?

Can you translate this for me? Can you translate this for me? Do you think you could translate this for me? Do you think you could translate this for me?

2.2. Would you mind going to the market for me? Would you mind going to the market for me? Could you go to the market for me?Could you go to the market for me?

3.3. Do you think you could work three hours late Do you think you could work three hours late today? today? Do you mind working three hours late today?Do you mind working three hours late today?

4.4. Could you give me a lift to the station? Could you give me a lift to the station? Can you give me a lift to the station?Can you give me a lift to the station?

RequestsRequests Can you…?Can you…? Would you mind Would you mind

…(Verb+ing)?…(Verb+ing)? Do you think you Do you think you

could…?could…? Could you…?Could you…? I’d like you to…I’d like you to… Do you mind… Do you mind…

(Verb+ing)(Verb+ing)

1.1. Ask your secretary to Ask your secretary to make some photocopies.make some photocopies.

2.2. Ask you son or daughter Ask you son or daughter to tidy their bedroom.to tidy their bedroom.

3.3. Ask a colleague to move Ask a colleague to move some office furniture.some office furniture.

4.4. Ask a friend to water you Ask a friend to water you houseplants while you’re houseplants while you’re on holiday.on holiday.

RequestsRequests

1.1. I’ d like you to make 20 copies of this. I’ d like you to make 20 copies of this. Could you make 20 copies of this for me?Could you make 20 copies of this for me?

2.2. I’d like you to tidy up your bedroom.I’d like you to tidy up your bedroom.3.3. Do you think you could move this desk for Do you think you could move this desk for

me? me? Could you move this desk for me?Could you move this desk for me?

4.4. Can you water my houseplants while I am Can you water my houseplants while I am away? Would you mind away? Would you mind watering my house plants while I am watering my house plants while I am away?away?

Requests: Requests: AskingAsking

Could you possibly … ( call him)?Could you possibly … ( call him)? Do you think you could…(come too)?Do you think you could…(come too)? Would you…(ring the company)?Would you…(ring the company)? Could you…(translate this), please?Could you…(translate this), please? Can you…(give me a hand)? (Informal)Can you…(give me a hand)? (Informal) Would Would DoDo }} you mind…( checking these figures)?you mind…( checking these figures)?

Requests: Requests: AgreeingAgreeing Yes certainly.Yes certainly. Yes that’s no problem.Yes that’s no problem. Yes, of course.Yes, of course. Yes, I’ll do thatYes, I’ll do that

Would you mind…? No of course not. Would you mind…? No of course not.

Not at allNot at all

RequestsRequestsWould you mind = Would it bother you to…Would you mind = Would it bother you to…

So yes and no are opposite to the other So yes and no are opposite to the other request forms.request forms.

Would you mindWould you mind

No of course notNo of course not

Not at allNot at all

No problemNo problem

I’d rather notI’d rather not

Actually, I do mindActually, I do mind

Yes, I would ( angry)Yes, I would ( angry)

Requests: Requests: RefusingRefusing

I’m sorry but that’s not possible…(It’s too I’m sorry but that’s not possible…(It’s too late).late).

I’m afraid not…(I have to go now).I’m afraid not…(I have to go now).

I think that will be very difficult…(I’m very I think that will be very difficult…(I’m very busy).busy).

Sorry but …(I’m too busy) (Informal).Sorry but …(I’m too busy) (Informal).

RequestsRequestsImagine you are preparing for a Imagine you are preparing for a seminar. seminar.

Student AStudent AAsk your partner to Ask your partner to help you translate a help you translate a

document.document. give you a lift to the give you a lift to the

airport.airport.

AgreeAgree

RefuseRefuse

Student BStudent B AgreeAgree

Refuse with an excuse Refuse with an excuse

Ask your partner to Ask your partner to Explain a new Explain a new

computer system.computer system. Look after a visitor Look after a visitor

next week.next week.

Offers: Offers: OfferingOffering

Would you like me to…(book a room)?Would you like me to…(book a room)? If you like , I can…(find out)?If you like , I can…(find out)? Shall I…(change your flight)?Shall I…(change your flight)? Do you want me to…(call her)? (Informal)Do you want me to…(call her)? (Informal) Would you like…(a lift)?Would you like…(a lift)? Can I get you (a drink)? (Informal)Can I get you (a drink)? (Informal) Do you need a hand? (Informal)Do you need a hand? (Informal)

Offers: Offers: AcceptingAccepting

Thanks, I’d appreciate that.Thanks, I’d appreciate that. That’s very kind of you.That’s very kind of you. Yes please. Yes please. Thanks very much.Thanks very much.

Never say “Thanks a lot.” that means Never say “Thanks a lot.” that means “That was no help at all.” “That was no help at all.”

Offers: Offers: DecliningDeclining Thanks, but that won’t be necessary.Thanks, but that won’t be necessary.

That’s very kind of you but …( I can That’s very kind of you but …( I can manage).manage).

Thanks, but please don’t bother / trouble Thanks, but please don’t bother / trouble yourself.yourself.

No thanks. (Informal)No thanks. (Informal)

OffersOffersImagine you are preparing for a seminarImagine you are preparing for a seminar

Student AStudent AOffer to:Offer to: set up the audio-set up the audio-

visual equipment.visual equipment. check the number of check the number of

participants.participants.

AcceptAccept

DeclineDecline

Student BStudent B

DeclineDecline

AcceptAccept

Offer to:Offer to: open the windows.open the windows. get supplies of get supplies of

stationery. stationery.

Exchanging Information: Exchanging Information: ListeningListening

Listen to the conversation and indicate Listen to the conversation and indicate which phrases are used in each situation.which phrases are used in each situation.

Asking

I’d like some information on…

Confirming

Yes, that’s right.

Correcting

No,…

Showing Understanding

Checking

That’s…is it?

Exchanging Information: Exchanging Information: AskingAsking

some information on…some information on… I’d likeI’d like to ask you about…to ask you about…

to know…to know… Could…? Could…? Can…?Can…? Do you know…?Do you know…? Do you happen to know…?Do you happen to know…?

you tell me…you tell me…

Exchanging Information:Exchanging Information:CheckingChecking

You did say…, didn’t you?You did say…, didn’t you? That’s …, isn’t it?That’s …, isn’t it? You don’t …,do you?You don’t …,do you? Do have received…(the file), haven’t Do have received…(the file), haven’t

you?you? You have …(the file), don’t you?You have …(the file), don’t you? Do have Do have So…?So…? Sorry, did you say…?Sorry, did you say…?

Exchanging Information:Exchanging Information:Confirming & CorrectingConfirming & Correcting

Yes, that’s right.Yes, that’s right. Yes, I have receivedYes, I have received Yes, I have it.Yes, I have it. I said …I said …

Sorry, I made a mistake. It’s …, not…Sorry, I made a mistake. It’s …, not… Sorry. That’s not correct. It should be…Sorry. That’s not correct. It should be…

Exchanging Information:Exchanging Information:Showing you understandShowing you understand

I seeI see

Right. I’ve got that.Right. I’ve got that.

OK. I understand now. OK. I understand now.

PronunciationPronunciation

Stress the information that changes with Stress the information that changes with particular emphasis on the new correct particular emphasis on the new correct details.details.

No, not the 7No, not the 7thth, the 17, the 17thth.. No, not Malaga, MadridNo, not Malaga, Madrid No, not 10:35, 10:25No, not 10:35, 10:25

PronunciationPronunciation

FourFour 44thth

ThirtyThirty 3030thth

07:3007:30 Half-past sevenHalf-past seven Half-sevenHalf-seven 7:457:45 Quarter-to eightQuarter-to eight

FourteenFourteen 1414thth

ThirteenThirteen 1313thth

07:2007:20 Twenty-past seven Twenty-past seven

7:357:35 Twenty-five to eightTwenty-five to eight

Direct and Indirect Direct and Indirect QuestionsQuestionsDirect questions like “Are there any seats available Direct questions like “Are there any seats available

on that flight?” are often seen as informal on that flight?” are often seen as informal whereas indirect questions like “Could you tell whereas indirect questions like “Could you tell me where I can get some foreign currency?” are me where I can get some foreign currency?” are perceived as being more formal.perceived as being more formal.

Are there any seats available on that flight? Are there any seats available on that flight? Has the plane from London Heathrow arrived Has the plane from London Heathrow arrived

yet?yet? Is there connecting flight to Manchester?Is there connecting flight to Manchester? Which terminal should I go to?Which terminal should I go to?

Direct & Indirect QuestionsDirect & Indirect Questions

Could you tell me what time the 10:30 flight Could you tell me what time the 10:30 flight from Paris will arrive?from Paris will arrive?

Do you know if there are any cancellations on Do you know if there are any cancellations on the 8a.m. flight to Moscow?the 8a.m. flight to Moscow?

I’d like to know where I can get some foreign I’d like to know where I can get some foreign currency.currency.

Can you tell me where you bought your tax-Can you tell me where you bought your tax-free goods?free goods?

Role-PlayRole-Play

You have to organize the You have to organize the accommodation and travel arrangements accommodation and travel arrangements for a visiting VIP. for a visiting VIP. First interact with your partner planning what First interact with your partner planning what

needs to be done and who should do it.needs to be done and who should do it. Then role-play the various conversations Then role-play the various conversations

with airlines and hotels needed to make the with airlines and hotels needed to make the bookings. Make sure you confirm all the bookings. Make sure you confirm all the important information.important information.