request for quotation (rfq)foodsuppb.gov.in/sites/default/files/rfq for aadhaar... · 2020. 3....

REQUEST FOR QUOTATION (RFQ)

SELECTION OF SERVICE PROVIDER

TO CARRY OUT

AADHAAR ENROLMENT & OTHER

RELATED SERVICES PRIMARILY IN SCHOOLS & AANGANWADIS SITUATED

IN THE STATE OF PUNJAB

(SCHEDULE 2)

Request for Quotation (RFQ) for Selection of Service Provider to Carry out Aadhaar Enrolment & Other related Services Primarily In Schools & Aanganwadis situated in the State of Punjab (Schedule 2).

Registrar, UID, Punjab of 59

STATE REGISTRAR UID, PUNJAB TABLE OF CONTENTS

1. INVITATION OF BIDS ............................................................................................................. 4

2. NOTICE INVITING TENDER .................................................................................................. 5

3. DISCLAIMER ............................................................................................................................. 6

4. ABBREVIATIONS ..................................................................................................................... 9

5. INTRODUCTION ..................................................................................................................... 10

6. DOCUMENT CONTROL SHEET ........................................................................................... 11

7. MINIMUM ELIGIBILITY CRITERIA ................................................................................... 12

8. INSTRUCTION TO BIDDERS................................................................................................ 15

9. SCOPE OF WORK ................................................................................................................... 27

9.1. Functional scope (FOR SCHEDULE 2) .......................................................................................... 27

9.1.1. Conducting Pre-enrolment Activities .......................................................................................... 27

9.1.2. Collection and Maintenance of Equipments From Registrar, UID, Punjab ............................ 28

9.1.3. Setting up of Enrolment Stations and Enrolment Centres ........................................................ 28

9.1.4. Hiring, Training and Certification of Manpower for Enrolment ............................................. 29

9.1.5. Outsourcing .................................................................................................................................... 32

9.1.6. Local Office .................................................................................................................................... 32

9.1.7. Grievance Handling Cell ............................................................................................................... 32

9.1.8. Conduct Enrolment Operations as per Standard Processes specified by UIDAI/ Registrar . 32

9.1.9. Send Enrolment Data to CIDR and Registrar ............................................................................ 32

9.1.10. Support in IEC activities in the State ....................................................................................... 33

9.1.11. Privacy & Security ..................................................................................................................... 33

9.1.12. Provide Electronic MIS Reports on Enrolment Status Daily ............................................... 33

9.1.13. Reporting on Issue ..................................................................................................................... 34

9.2. Geographical Scope .......................................................................................................................... 34

9.3. Service Levels and Penalties............................................................................................................. 35

9.4. Role and Responsibilities .................................................................................................................. 38

9.5. Timelines ............................................................................................................................................ 39

9.6. Payments ............................................................................................................................................ 39

Annexure I - Qualification Criteria Letter......................................................................................... 40

Annexure II - Financial Bid Format ................................................................................................. 42

Annexure III - Target Population and Schedule Details .................................................................. 43

Annexure IV - Prescribed Charges for Other Aadhaar related services by UIDAI ......................... 46



Annexure V - Status of Schools and Aanganwadis – Schedule 2 ..................................................... 47

Annexure VI - List of Documents to be uploaded in Technical bid folder ....................................... 48

Annexure VII - Details of Schools (Block wise) ................................................................................ 50

Annexure VIII - Details of Aanganwadis (Block wise) for Schedule 2 ............................................ 53

Annexure IX - Self-Declaration ......................................................................................................... 55

Annexure X - Self-Declaration on not being blacklisted (To be scanned and uploaded) ................ 56

Annexure XI - Format for Performance Bank Guarantee (Hard copy required post contract is awarded) .............................................................................................................................................. 57



1. INVITATION OF BIDS

Dated: 6th March 2020

1. State Registrar UID (Department of Food, Civil Supplies and Consumer Affairs, Punjab) invites online Bids from eligible & interested Service Providers to carry out Aadhaar enrolment & other related services primarily in Schools & Aanganwadis situated in the State of Punjab (Schedule 2).

2. The Request for Quotation (RFQ) includes the following sections: 1. Invitation of Bids 2. Document Control Sheet 3. Introduction 4. Instructions to Bidders 5. Scope of Work 6. Service Level Agreement

3. The response to the RFQ should be submitted on or before 24h March 2020 by 5pm on the State

e-tender portal https://eproc.punjab.gov.in by the interested bidders.

4. The Financial Bid Format (Annexure II) requires quote for Schedule 2. The Bidder shall quote for Schedule 2 in the prescribed format as per terms and conditions mentioned in the RFQ.

5. State Registrar UID, Punjab reserves the right to reject any or all the Bids in whole or part without assigning any reasons.

6. This ‘Invitation of Bids’ is being issued to all entities meeting or exceeding all minimum Qualification criteria for undertaking Aadhaar enrolment and Demographic/ Biometric data collection of Students/ Children and other Aadhaar related services primarily in Schools and Aanganwadis of Punjab State (Schedule 2), as detailed in the scope of work section of this RFQ.

7. This ‘Invitation of Bids’ is non-transferable under any circumstances.

8. Address for Communication:

The Nodal Officer Registrar, UID, Punjab Department of Food, Civil Supplies and Consumer Affairs, Punjab Anaaj Bhawan, 1st Floor,Sector39-C, Chandigarh. Contact No. 0172-3321004 Email: [email protected]



2. NOTICE INVITING TENDER

Government of Punjab

Registrar UID, Punjab

(Department of Food Civil Supplies & Consumer Affairs, Punjab) Anaaj Bhawan, Sector-39C, Chandigarh-160036.

RFQ for Selection of Service Provider to carry out Aadhaar Enrolment & other related services

Online bids under two bid systems i.e. Technical Bid and Financial Bid, are invited from interested eligible bidders for Selection of Service Provider to carry out Aadhaar Enrolment & other related services primarily in Schools and Aanganwadis situated in the State of Punjab (Schedule 2). The bids can be submitted on payment of non-refundable tender fee of Rs. 10,000/- (Ten Thousand only) per tender form as per following schedule:

Submission of online bids 07-03-2020 at 11:00 AM to 24-03-2020 at 05:00 PM

Opening of Technical bids 25-03-2020 at 11:00 AM

The detailed Request for Quotation (RFQ) along with terms & conditions can be downloaded from e-tendering portal of Government of Punjab i.e. https://eproc.punjab.gov.in or Department's website http://foodsuppb.gov.in from 06-03-2020 onwards.

Registrar,

UID, Punjab



3. DISCLAIMER

The information contained in this RFQ or information provided subsequently to Bidder(s) or applicants whether verbally or in documentary form by or on behalf of State Registrar UID, Department of Food Civil Supplies and Consumer Affairs, Government of Punjab (“Purchaser”) is provided to the Bidder(s) on the terms and conditions set out in this RFQ document and all other terms and conditions subject to which such information is provided.

This RFQ document is not an agreement and is not an offer or invitation by Purchaser to any parties other than the applicants who are qualified to submit the bids (“Bidders”). The purpose of this document is to provide the Bidder(s) with information to assist the formulation of their proposals. This document does not claim to contain all the information each Bidder may require. This RFQ document may not be appropriate for all persons, and it is not possible for Purchaser and its employees or advisors to consider the investment objectives, financial situation and particular needs of each Bidder. Certain Bidders may have a better knowledge of the proposed Project than others. Each recipient must conduct its own analysis of the information contained in this RFQ document or to correct any inaccuracies therein that may appear in this RFQ document and is advised to carry out its own investigation into the proposed Project, the legislative and regulatory regimes which applies thereto and by and all matters pertinent to the proposed Project and to seek its own professional advice on the legal, financial, regulatory and taxation consequences of entering into any contract or arrangement relating to the proposed Project.

Information provided in this RFQ to the Bidder(s) is on a wide range of matters, some of which may depend upon Interpretation of law. The information given is not intended to be on exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. The Purchaser accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein.

The possession or use of this RFQ in any manner contrary to any applicable law is expressly prohibited. The Bidders shall inform themselves concerning, and shall observe any applicable legal requirements. The information does not purport to be comprehensive or to have been independently verified. Nothing in this RFQ shall be construed as legal, financial, regulatory or tax advice.

The Purchaser, its employees, advisors or consultants make no representation or warranty and shall have no liability to any person, including any Bidder under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on account of anything contained in this RFQ or otherwise, including the accuracy, adequacy, correctness, completeness or reliability of the RFQ and any assessment, assumption, statement or information contained therein or deemed to form part of this RFQ or arising in any way for participation in this Bid Stage. Neither the information in this RFQ nor any other written or oral information in relation to the Bidding Process for implementing the Project or otherwise is intended to form the basis of or the inducement for any investment activity or any



decision to enter into any contract or arrangement in relation to the Project and should not be relied as such.

The Purchaser and also its advisors/ consultants/ representatives/ employees accept no liability of any nature whether resulting from negligence or otherwise, howsoever caused, arising from reliance of any Bidder upon the statements contained in this RFQ. The Purchaser and also its advisors may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, data, statements, assessment or assumptions contained in this RFQ or change the evaluation or eligibility criteria at any time or annul the entire Bidding Process.

The issue of this RFQ does not imply that the Purchaser is bound to select a Bidder or to appoint the Selected Bidder hereinafter defined, as the case may be, for the Project and the Purchaser reserves the right to reject all or any of the Bidders or Bids at any stage of the Bidding Process without assigning any reason whatsoever including the right to close the selection process or annul the bidding process at any time, without incurring any liability or being accountable to any person(s) in any manner whatsoever. The decision of Purchaser shall be final, conclusive and binding on all the parties.

The Bidder shall bear all its costs associated with or relating to the preparation and submission of its Bid including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by the Purchaser or any other costs incurred in connection with or relating to its Bid including costs relating to submission and maintenance of various fees, undertakings and guarantees required pursuant to this RFQ and also any cost relating to updating, modifying or re-submitting its Bid pursuant to the RFQ being updated, supplemented or amended by the Purchaser. All such costs and expenses will be incurred and borne by the Bidder and the Purchaser shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a Bidder in preparation or submission of the Bid, regardless of the conduct or outcome of the Bidding Process.

The Bidders are prohibited from any form of collusion or arrangement in an attempt to influence the Selection and award process of the Bid. Giving or offering of any gift, bribe or inducement or any attempt to any such act on behalf of the Bidder towards any officer/employee/ advisor/ representative of Purchaser or to any other person in a position to influence the decision of the Purchaser for showing any favour in relation to this RFQ or any other contract, shall render the Bidder to such liability/penalty as the Purchaser may deem proper, including but not limited to rejection of the Bid of the Bidder and forfeiture of its Proposal Security. Laws of the Republic of India are applicable to this RFQ.

This RFQ document and the information contained herein are confidential and for use only by the person to whom it is issued. It may not be copied or distributed by the recipient to third parties (other than in confidence to the recipient's professional advisor). In the event that the recipient does not continue with the involvement in the Project in accordance with RFQ, the information contained in the RFQ document shall not be divulged to any other party. The information contained in the RFQ document must be kept confidential. Mere submission of a responsive Bid/ Proposal does not ensure selection of the Bidder.



The information contained in this document is selective and is subjected to updation, expansion, revision and amendment. Purchaser reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this document and/or the bidding process, without assigning any reasons whatsoever.



4. ABBREVIATIONS

4.1. Abbreviations

Sl. No. Abbreviation Description of Abbreviated Term

1 RFQ Request for Quotation 2 GoI Government of India 3 UID Unique Identification 4 UIDAI Unique Identification Authority of India

5 FCS Department of Food, Civil Supplies and Consumer Affairs, Government of Punjab

6 WCD Department of Women and Child Development, Government of Punjab

7 CIDR Central Identities Data Repository 8 LCS Least Cost Selection 9 L1 Lowest Bid Offerer 10 DSC Digital Signature Certificate 11 GSTN Goods and Service Tax Number 12 PF Provident Fund 13 EPFO Employee’s Provident Fund Organization 14 ESI Employee's State Insurance 15 PAN Permanent Account Number 16 FY Financial Year 17 PBG Performance Bank Guarantee 18 EMD Earnest Money Deposit 19 INR Indian Rupees 20 OEM Original Equipment Manufacturer 21 POA Power of Attorney 22 SLA Service Level Agreement 23 CA Chartered Accountant

24 PSU Public Sector Undertaking

25 LOI Letter of Intent

26 DFSC District Food Supplies Controller



5. INTRODUCTION

5.1. UID Project

The Government of India (GoI) has embarked upon an ambitious initiative to provide a Unique Identification (UID) to every resident of India and has constituted the Unique Identification Authority of India (UIDAI) for this purpose. The timing of this initiative coincides with the increased focus of the GoI on social inclusion and development through massive investments in various social sector programs, and transformation in public services delivery through e-Governance programs. The UID/ Aadhaar has been envisioned as a means for residents to easily and effectively establish their identity, to any agency, anywhere in the country, without having to repeatedly produce identity documentation to agencies. More details on the UIDAI and the strategy overview can be found on the website: http://www.uidai.gov.in In this context, State Registrar Punjab invites bids from all entities meeting or exceeding all minimum Qualification criteria specified in this RFQ for supply of manpower to carry out various functions and activities related with Aadhaar enrolment such as setting up of enrolment centres in Schools and Aanganwadis of Punjab, undertaking collection of demographic and biometric data for Aadhaar enrolment as per scope of work and other related services in this regard for the effective implementation of their projects. 5.2. UID Project in Punjab Department of Planning, Punjab has been designated as the Nodal Agency for the implementation of the project in the State of Punjab, and the Department of Food, Civil Supplies and Consumer Affairs, Punjab is the State Registrar for the project. Registrar, UID, Punjab is committed towards the success of the UID project, and is included in top 5 Registrars in the country. As part of the program, over 3 Crore residents of Punjab have been issued Aadhaar. The district wise data of Aadhaar penetration as on 31st July, 2019 can be seen at Annexure III A. As per the nation-wide analysis of Aadhaar saturation done by UIDAI, it has been observed that the State is lagging behind in the enrolment and mandatory biometrics update of children below the age of 18 years. State Registrar UID, Punjab, thus is striving to achieve 100% Aadhaar enrolment of all children enrolled in Aanganwadis and mandatory update of biometrics of children at the age of 5 and 15 years. The Scope of RFQ tender has been segregated into 2 schedules on geographical basis which are detailed in Annexure IIID. ‘Schedule 1’ has already been awarded in previous tender process. The Scope of this RFQ is limited to ‘Schedule 2’ only.



6. DOCUMENT CONTROL SHEET

1. Tender Inviting Authority

Designation and Address State Registrar, UID Department of Food, Civil Supplies and Consumer Affairs, Government of Punjab Anaaj Bhawan, Sector 39-C,Chandigarh

2. Name of the Work

Selection of Service Provider to Carry out Aadhaar Enrolment & Other related Services Primarily In Schools& Aanganwadis situated in the State of Punjab (Schedule 2).

3. a) Tender document availability Can be downloaded from https://eproc.punjab.gov.in

http://foodsuppb.gov.in

b) Cost of Tender Document (Form Fee)

INR 10,000/- (Ten Thousand only) is to be paid through online mode available on e-tendering portal https://eproc.punjab.gov.in. In case of any processing fees, it has to be borne by the bidder.

4. Publication of E-Tender 07/03/ 20205. Date, Time & Venue for Pre-Bid

meeting 11/03/2020 at 11am in office of the Registrar, UID, Punjab, Anaaj Bhawan, , Sector 39-C, Chandigarh.

6. Release of corrigendum (if required)

16/03/2020 by 5pm

7. Earnest Money Deposit (EMD) INR 10,00,000/- (Ten Lakh) through online mode only available on e-tendering portal.

8. Performance Bank Guarantee Rs. 1.0 Crore9. Last date for submission, Time and

Place of Bid 24/03/2020 by 5pm on the e-tendering portal https://eproc.punjab.gov.in

10. Date & Time for Opening of Qualification cum Technical Bids

25/03/2020 at 11am on the e-tendering portal https://eproc.punjab.gov.in

11. Date & Time for Opening of Commercial Bids

To be intimated online to technically qualified bidders

12. Method of Selection Least Cost Selection (LCS)13. Website for RFQ Reference https://eproc.punjab.gov.in and http://foodsuppb.gov.in

Note: All corrigendums/ addendums/ clarifications regarding this RFQ shall be posted online on e-tendering portal i.e. https://eproc.punjab.gov.in only. No other separate communication or advertisement will be given. The e-tendering portal would not allow any late submission of bids after due date and time as per server time. Authority will not be responsible in case any bidder fails to upload the bid in stipulated time for any reasons. No bidder shall be allowed to modify, substitute, or withdraw the Bid after last date of its submission.



7. MINIMUM ELIGIBILITY CRITERIA

Tender is available on the State e-tender portal i.e. https://eproc.punjab.gov.in. For participating in the RFQ/e-tender, the bidders/ vendors shall have to get themselves registered with https://eproc.punjab.gov.in and get user ID & password. Class 2 or 3 Digital Signature Certificate (DSC) is mandatory to participate in the e-tendering process. For any clarification/difficulty regarding e-tendering Process flow please contact on helpdesk numbers 0172-2970263, 0172-2970284 (Punjab Government working days from 9am to 5pm)

This Invitation to Bid is open to all entities meeting or exceeding all of the following minimum Qualification cum technical criteria. The Bidder must possess the requisite experience, strength and capabilities in providing the services necessary to meet the requirements as described in this Document. The Bidder must also possess the administrative capability, technical know-how and the financial wherewithal that would be required to successfully undertake the Project for the entire period of the Contract. The Bids must be complete in all respects and should cover the entire Scope of Work as stipulated in this Tender document.

Only Companies/ Partnership Firms/ limited Liability Partnership Firms who meet the given minimum qualifying criteria of this document, as on the actual date are eligible to apply and agencies/ firms which do not meet the necessary eligibility criteria will not be considered for further evaluations. Any Bidder not meeting even one of the criteria as mentioned below shall be summarily rejected.

S. No.

Clause Documents Required

1. Form fee for Tender Document should have been submitted. (There is no exemption on this for any category)

INR 10,000/- (Rupees Ten Thousand Only) through online mode available on e-tendering portal https://eproc.punjab.gov.in. In case of any processing fees, it has to be borne by the bidder.

2. EMD should have been submitted. (There is no exemption on this for any category)

INR 10,00,000/- (Rupees Ten Lakh Only) through online mode available on e-tendering portal https://eproc.punjab.gov.in

3. The Bidder should be registered under the Companies Act, 1956 or Companies Act, 2013 or a partnership firm registered under Indian Partnership Act, 1932/ 2013 or Limited Liability Partnership registered under Indian Limited Liability Partnership Act, 2008

In case of a company, certificate of Incorporation should be submitted along with the Memorandum and Articles of Association. In case of a partnership firm or Limited Liability Partnership firm, Partnership deed and certificate of Registration should be submitted.



S. No.


4. The bidder must have successfully completed at least one project related to Aadhaar Enrolment or Citizen Service Centers or Public Service Delivery Centers for Centre/State Government(s), PSU or Centre/State Government Organization of value not less than 1 Crore in the last 5 financial years i.e. FY 2014-15, FY 2015-16, FY 2016-17, FY 2017-18, FY 2018-19

Copies of work order along with satisfactory Completion certificate will be required Note: In case work order didn’t have the value of the contract, bidder has to submit the copy of the agreement signed and/or copy of the payment invoice made to him by the Purchaser against the work order. In case payment advice is not given against the work order, it is the responsibility of the bidder to take the payment certificate from the respective purchaser. In such cases, Purchaser reserves the right to take clarification from the bidder or ask for relevant additional information. Decision of the Purchaser will be final in such cases.

5. The Signatory signing the Bid on behalf of the Bidder should be duly authorized by the Board of Directors/Partners of the Bidder to sign the Bid on their behalf.

Power of Attorney/ Board Resolution executed by the bidder in favor of authorized signatory with resolution number and date.

6. The Bidder must have an average annual turnover of at least Rupees 30 Crores for last three audited financial years FY 2016-17, FY 2017-18, FY 2018-19.

Audited Balance sheet and Profit & Loss account statement of the Bidder for each of the last 3 audited financial years FY 2016-17, FY 2017-18, FY 2018-19.

Certificate duly signed by Statutory Auditor/ CA/ Company Secretary of the Bidder mentioning the turnover.

7. The Bidder should have positive net worth and should be a profit making company for each of the last three audited financial years FY 16-17, FY 17-18 and FY 18-19

Certificate duly signed by Statutory Auditor/ CA of the Bidder confirming the net-worth and profit after Tax paid for each of the specified years.



S. No.


8. Bidder should have neither failed to perform on any agreement, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Applicant, nor been expelled from any project or agreement or have had any agreement terminated for breach.

A self-certified letter as per the Annexure IX

9. Bidder should not have been black listed by any Government or quasi-Government entity in India (Centre / State / Local Bodies, PSU or any State Organization etc.) for breach of any applicable law or violation of regulatory prescriptions or breach of agreement as on date of submission of Bid.

A self-certified letter as per the Annexure X

10. The bidder must possess a valid GSTIN and PAN No.

Copy of the GST Certificate and PAN; however, payment will be made on using GSTN of Punjab only



8. INSTRUCTION TO BIDDERS

Definitions (a) ‘Bid’ means the response of the entity to the RFQ in regard to the prescribed qualification criteria and financials for the Schedule.

(b) ‘Bidder’ means any company/ partnership firm/ Limited Liability Partnership firm as per the Eligibility Criteria that quotes a particular price, while competing with others, for providing services with respect to specific requirements in this Tender Document

(c) ‘Instructions to Bidders’ means the document which provides (the interested Bidders with) all information needed to prepare their bids.

(d) ‘Purchaser’ is the State Registrar UID, Punjab (e) ‘Successful Bidder/ Service Provider’ is the Bidder to whom contract is awarded

and is fully responsible towards Purchaser for providing Services as per the requirements and terms and conditions specified in this Contract. The term shall be deemed to include the Bidder's successors, representatives (approved by the Department), heirs, executors and administrators, as the case may be, unless excluded by the terms of the contract.

(f) ‘Scope of Work’ means the document included in the RFQ as Section 9 which explains the objectives, scope of work, activities, tasks to be performed, respective responsibilities of the Purchaser and the Bidder.

(g) Central Identities Data Repository (CIDR) means a centralized database in one or more locations containing all Aadhaar numbers issued to Aadhaar number holders along with the corresponding demographic information and biometric information of such individuals and other information related thereto

(h) ‘Day’ is any day which is not a Sunday or a public holiday (As declared by Government of Punjab).

(i) ‘Week’ is the designated timeframe consisting of five days excluding any Public Holiday (as declared by Government of Punjab), Saturday and Sunday.

(j) ‘Month’ is the period of about four weeks, one of the twelve periods into which an year is divided.

(k) Designated Authority means Departmental Official/ Committee who will approve all the reports/ deliverables submitted by the bidder.

(l) Central/ State Government Organization means Centre or state-run PSUs, Statutory bodies and co-operative societies.

(m) "Authentication" means the process by which the Aadhaar number along with demographic information or biometric information of an individual is submitted to the Central Identities Data Repository for its verification and such Repository verifies the correctness, or the lack thereof, on the basis of information available with it

1. Introduction 1.1. This RFQ is being issued only to those entities meeting or exceeding all minimum Qualification criteria for undertaking Aadhaar enrolment and Demographic/ Biometric data collection of the 0-5 years children/ Students and all other activities related with enrolment of students/children in Schools and Aanganwadis situated in the State of Punjab, as detailed in the Scope of Work (Section 9) of this RFQ.

1.2. The Registrar will select an eligible bidder, in accordance with the method of selection specified in the RFQ.



1.3. The name of the Assignment as well as date, time and address for submission of the bid has been given in Document Control Sheet of this document has been mentioned in Document Control Sheet.

Bid Validity 1.4. The bids shall be valid for 90 days from the date of submission. The validity of the bid may be extended as and when required by issuing a notice by the Registrar, UID Punjab.

Joint Ventures/ Consortium/ Sub-Contracting

1.5. Bids from Joint Ventures/ Consortium/ Sub-Contracting is not allowed.

2. Clarification and Amendment of RFQ Document

2.1. The pre bid meeting shall be held as per the date mentioned in Document Control Sheet. Bidders may request a clarification in the RFQ document only through email addressed to [email protected], during or before the Pre bid meeting as per the Date and Time mentioned in the Document Control Sheet.

2.2. At any time before the submission of Bids, the Purchaser may amend the RFQ by issuing an addendum/ corrigendum. The modifications will be notified on https://eproc.punjab.gov.in and http://foodsuppb.gov.in and such amendments shall be binding on the applicants. No separate communication or advertisement will be given.

3. Preparation of Bid

The Bidder must comply with the following instructions during the preparation of Bid:

The Bidder is expected & deemed to have carefully examined all the instructions, guidelines, forms, requirements, appendices and other information along with all terms and conditions and other formats of the bid. Failure to furnish all the necessary information as required by the bid or submission of a proposal not substantially responsive to all the requirements of the bid shall be at Bidder’s own risk and may be liable for rejection.

The Bid and all associated correspondence shall be written in English and shall conform to prescribed formats. If any supporting documents submitted are in any language other than English, translation of the same in English language is to be duly attested by the Bidders. Any interlineations, erasures or over writings shall be valid only if they are authenticated by the authorized person signing the Bid.

The bid shall only be uploaded on the www.eproc.punjab.gov.in website by the Bidder or duly authorized person(s) to bind the Bidder to the contract. The bids submitted by fax/e-mail etc. shall not be accepted. No correspondence will be entertained on this matter.

All payments / deposits / fees with respect to this tender shall be in Indian Rupee only.

No bidder shall be allowed to modify, substitute, or withdraw the Bid after last date of its submission.

The bidder shall be responsible for all costs incurred in connection with participation in the Bid process, including, but not limited to, costs incurred in conduct of informative and other diligence activities, participation in meetings/discussions/presentations, preparation of bid, in providing any additional information required by Purchaser to facilitate the evaluation process, in negotiating definitive “Successful bidders” and all such activities related to the bid process. Purchaser will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process.



Every page of the documents submitted by the bidder must be duly signed by the authorized signatory of the bidder along with the Organization seal.

Failure to comply with the below requirements shall lead to the Bid rejection:- Comply with all requirements as set out within this RFQ. Submission of the forms and other particulars as specified in this RFQ

and respond to each element in the order as set out in this tender. Non-submission of all supporting documentations specified in this

RFQ, corrigendum or any addendum issued. Tender Fee, Earnest Money Deposit (EMD) and Performance Guarantee

3.1. Tender Fee i. All bidders are required to pay Rupees 10,000/- (Ten Thousand only) towards

tender fee through online mode available on e- tendering portal https://eproc.punjab.gov.in. The processing fees of the online e-tendering portal if any, has also to be borne by the bidder.

ii. Tender Fee is non-refundable and non-transferrable.

3.2. Earnest Money Deposit i. An EMD of Rs. 10 Lakh, shall have to be paid through online mode available on

the e- tendering portal https://eproc.punjab.gov.in. The processing fees of the online e-tendering portal if any, has also to be borne by the bidder.

ii. Bid not accompanied by EMD shall be rejected as non- responsive. iii. No interest shall be payable by the Purchaser for the sum deposited as earnest

money deposit. iv. No Performance Bank Guarantee will be accepted in lieu of the earnest money

deposit. v. The EMD of the unsuccessful bidders would be returned back within 45 days of

signing of the contract with the selected bidders. vi. EMD of the successful bidder will be released after the successful bidder signs

the final agreement and furnishes the Performance Bank Guarantee (PBG) as performance security.



3.3. Forfeiture of Earnest Money Deposit The EMD shall be forfeited by the Purchaser in the following events:

i. Bidder withdraws its bid during the validity period specified in the RFQ. ii. Bidder does not respond to requests for clarification of its bid.

iii. Bidder fails to provide required information during the evaluation process or is found to be non-responsive.

iv. In case of a successful bidder, the said bidder fails to sign the contract in time; or furnish Performance Bank Guarantee in time.

v. Failure to abide by the RFQ conditions

3.4. Performance Bank Guarantee i. The selected Bidder shall be required to furnish a Performance Bank Guarantee

of Rs. 1.0 Crore from a Scheduled Commercial Bank in India in favour of Registrar, UID Punjab. It should be in the form of an unconditional, irrevocable and continuing Bank Guarantee as per the Annexure XI and would remain valid till 42 months from the day contract is signed.

ii. The claim period and other details of the Performance Bank Guarantee are as per Annexure XI of this document.

iii. The Performance Bank Guarantee shall be submitted within 7 (Seven) days from the day contract is signed.

iv. Performance Bank Guarantee would be returned only after adjusting/recovering any dues recoverable/payable from/by the Bidder on any account under the contract.

4. Submission and

Opening of Bids Bidding Process

All the bids need to be applied online on the State e-tendering portal i.e. https://eproc.punjab.gov.in..The bids shall be submitted through online portal in five steps: Step 1: Form Fee to be paid through online portal Step 2: Tender Processing fee (if any) to be paid online one-tendering portal Step 3: Earnest Money Deposit to be submitted through the online portal however,

bidder needs to ensure that all scanned copies are ready and uploaded before last date for the bid

Step 4: Technical Bid (Only scanned copies to be uploaded) Step 5: Financial Bid (Document will be shared in the csv format which needs to

be filled and submitted on to the portal.)

Evaluation of Technical Bids The bidder is expected to upload all the documents as mentioned in the Eligibility

Criteria section of this document. The evaluation of the bidders will be carried out by the Purchaser as per the pre-

qualification / eligibility criteria defined in this tender document. Only the bidders who fulfil the given pre-qualification / eligibility Criteria as part

of the technical bid shall be eligible for next round of evaluation i.e. financial evaluation.

Non-conforming bids will be rejected and will not be eligible for any further processing.



Financial Bid The Bidder will submit his quote in the Financial Bid format/ excel sheet on e-

tendering portal https://eproc.punjab.gov.in. No scanned copies will be entertained for the financial bid.

All the financial details should be given in the prescribed format only and in accordance to the details / terms and conditions as mentioned in this document.

The Bid submitted should be inclusive of all the taxes Any conditional commercial bid will lead to disqualification of the entire bid and

forfeiture of the EMD. Bidder quoting negative rates will be treated as non-responsive and will result in

forfeiture of the EMD. Bidders are advised to exercise adequate care in quoting the prices. Bidder can change the bid any number of times before the last date of bid

submission. If there is a discrepancy between words and figures in the financial bid, the

amount in figures will prevail. If the bidder doesn’t accept the correction of error(s) as specified, its bid will

be rejected and EMD will be forfeited.

Right to Accept/ Reject the Bid

4.1. Rejection of Bid The bid has to be submitted via e-tendering portal https://eproc.punjab.gov.in.

Bids submitted by telex, fax, hard copies or email etc. shall not be entertained. Any condition put forth by the Bidders shall not be entertained and such bid shall

be outrightly rejected. Purchaser reserves the right to accept or reject any Bid and to annul the RFQ

process and reject all such bids at any time prior to award of contract, without thereby incurring any liability to the affected applicant(s) or any obligation to inform the affected applicant(s) of the grounds for such decision.

Public Opening, Evaluation of Financial Bids and Award of Contract

Technical and Financial bids for the Schedule shall be opened on the date & time specified the Document Control Sheet. 4.2. Award of Contract The Contract shall be awarded to the lowest bidder (L1) for the Schedule 2.

i. In case two bidders quote same/lowest price for the schedule and one of them has already been awarded work for Schedule 1, the work shall be allotted to the other bidder.

ii. In case two bidders quote same/lowest price for the schedule and are other than the bidder, who has already been awarded work for Schedule 1, the work shall be allotted to the bidder with higher annual average turnover of last three years.

iii. In case bidder refuses to work after the Award of Contract, he will be liable to be blacklisted.

iv. Each bidder shall authorize its representative to take a decision at the time of opening of the financial bids. The decision made by the representative shall be considered as final and binding on the bidder and no further offer/ negotiation shall be valid.



5. Disqualification Purchaser may at its sole discretion and at any time during the evaluation of application, disqualify any applicant, if the applicant is found to have:

i. Made misleading or false representations in the forms, statements and attachments submitted in proof of the eligibility requirements;

ii. Submitted an application that is not accompanied by required documentation or is non-responsive;

iii. Failed to provide clarifications related thereto, if any; iv. Submitted more than one financial bid; v. Declared ineligible/ blacklisted by UIDAI/ the Government of India /State/UT

Government;6. Award of

Contract i. The winning Bidder shall submit a detailed Work Plan detailing out the number

of operators and support staff to be deployed and the timelines for covering the enrolment work in Schools and Aanganwadis of the geographical area assigned to him. The Purchaser shall issue a Letter of Intent to the selected Bidder after mutual acceptance of the Work Plan

ii. The Bidders will sign the contract as per the standard form of contract in Annexure VII within 10 days of issuance of the letter of intent.

iii. The Bidder is expected to commence the work as per the plan mutually agreed, within in 15 days of issue of Letter of Intent. In case the winning Bidder fails to start the enrolment work within the time specified above, then the Purchaser may cancel the award of work to him after giving 7 days due notice. In the absence of satisfactory response, the EMD shall be forfeited and the subsequent bidder shall be asked to match the price of L1.

Taxes Duties, Taxes and Statutory levies. i. The Bidder shall bear all taxes levied or imposed on its personnel/ consultants,

or any other member of Bidder’s Team, etc. on account of payment received under this Contract. The Bidder shall bear all applicable corporate taxes, levied or imposed on the Bidder on account of payments received by it from the Purchaser for the work done under this Contract.

ii. Bidder shall bear all taxes and duties etc. levied or imposed on the Bidder under the Contract, including but not limited to GST, Sales Tax, Customs duty, Excise duty, Octroi etc. as well as Income Tax levied under Indian Income Tax Act – 1961 or any amendment thereof up to the date for submission of final price bid, i.e., on account of payments received by him from the Purchaser for work done under the Contract. It shall be the responsibility of the Bidder to submit to the concerned tax authorities the returns and all other connected documents required for this purpose. The Bidder shall also provide the Purchaser such information, as it may be required in regard to the Bidder’s details of payment made by the Purchaser under the Contract for proper assessment of taxes and duties.

iii. The Firm shall be solely responsible for timely deposit of contributions under various enactments and to maintain all prescribed records, registers and such other particulars as required in respect of the personnel engaged by him and file the prescribed returns from time to time.

iv. The firm shall be responsible and contribute for the PF of employees and should comply with the statutory provisions of the Govt. of India labor laws, minimum wages, EPFO, Employee's State Insurance (ESI) etc.

v. The Firm should submit a declaration that the bidder is not a defaulter of EPF. It is also clarified that the service provider shall be the Principal Employer for all the manpower engaged by him for discharge of this contract under the EPF Act.



vi. If there is any reduction in taxes / duties due to any reason whatsoever, after Notification of Award, the same shall be passed on to the Purchaser.

vii. The Bidder shall be solely responsible for the payment/ fulfilment of its tax liabilities and obligations under the Income Tax Act and other such laws in force and the Purchaser shall not bear responsibility for the same. Bidder shall indemnify Purchaser against any and all liabilities or claims arising out of this Contract for such taxes including interest and penalty any such Tax Authority may assess or levy against the Purchaser/Bidder.

Deductions:

i. All payments to the Bidder shall be subject to the deductions of tax at source under Income Tax Act, and other taxes and deductions as provided for under any law, rule or regulation.

ii. All costs, damages or expenses which Purchaser may have paid or incurred, for which under the provisions of the Contract, the Bidder is liable, the same shall be deducted by Purchaser from any dues to the Bidder.

iii. All payments to the Bidder shall be made after making necessary deductions as per terms of the Contract and recoveries towards facilities, if any, provided by the Purchaser to the Bidder on chargeable basis.

iv. The Purchaser shall if so, required by applicable laws in force, at the time of payment, deduct income tax payable by the Bidder at the rates in force, from the amount due to the Bidder and pay to the concerned tax authority directly.

Disqualifications Purchaser may at its sole discretion and at any time during the evaluation of Bids, disqualify any Bidder, if the Bidder has:

Made misleading or false representations in the forms, statements and attachments submitted in proof of the eligibility requirements;

Exhibited a record of poor performance such as abandoning works, not properly completing the contractual obligations, inordinately delaying completion or financial failures, etc. in any project in the preceding three years.

Failed to provide clarifications related thereto, when sought; Submitted more than one Bid (directly/in-directly); Declared ineligible by the Government of India/State/UT Government for corrupt

or fraudulent practices or blacklisted. Submitted a bid with price adjustment/variation provision. Documents are not submitted as specified in the RFQ document. Suppressed any details related to bid. Submitted incomplete information, subjective, conditional offers and partial

offers submitted or Not submitted documents as requested in this document Submitted bid with lesser validity period Any non-adherence/non-compliance to applicable RFQ content

Signing of the Contract

The Successful Bidder will sign the contract with Purchaser within 7 working days of the release of notification and submission of Performance Bank Guarantee.

After signing of the contract, no variation in or modification of the terms of the contract shall be made except by mutual written amendment signed by both the parties.



Fraud and Corrupt Malpractices

i. All the Bidders must observe the highest standards of ethics during the process of selection of “Successful Bidder" and during the performance and execution of contract. For this purpose, definitions of the terms are set forth as follows: "Corrupt practice" means the offering, giving, receiving or soliciting of anything

of value to influence the action of the Purchaser or its personnel in contract executions.

"Fraudulent practice" means a misrepresentation of facts, in order to influence a selection process or the execution of a contract, and includes collusive practice among bidders (prior to or after Proposal submission) designed to establish Proposal prices at artificially high or non-competitive levels and to deprive Purchaser ‐ of the benefits of free and open competition.

“Unfair trade practice” means supply of services different from what is ordered on, or change in the Scope of Work.

“Coercive practice” means harming or threatening to harm, directly or indirectly, persons or their property to influence their participation in the selection process or execution of contract.

ii. Purchaser will reject a proposal for award, if it is established that the Bidder recommended for award, has been determined to having been engaged in corrupt, fraudulent, unfair trade or Coercive practices.

iii. Purchaser will declare a bidder ineligible, either indefinitely or for a stated period of time, for award of contract, if bidder is found to be engaged in corrupt, fraudulent and unfair trade practice in competing for, or in executing, the contract at any point of time.

Confidentiality The Successful Bidder and their personnel shall not, either during the term or after expiration of this contract, disclose any proprietary or confidential information relating to the services, contract or the Purchaser or operations without the prior written consent of the Purchaser.

Prices The price quoted in the commercial bid shall be inclusive of all statutory duties & taxes.

The prices shall remain valid for the complete contractual period. No upward revision in prices will be accepted after opening of the bids and during the validity of the contract. However, the “Successful Bidder” will pass on the benefit of any downward revision in the prices to the Purchaser. Such downward revision in prices (or a better price offer by the Successful bidder) must be intimated to the Purchaser in writing. Such downward revision in prices shall be in proportion (or higher) to decrease in the publicly declared rates of the Successful Bidder or its sub-contractors/ partners/ vendors. Purchaser will validate the downward revision of prices and notify the new prices to the successful bidder. The revised prices, once notified by Purchaser, shall apply for all in-force and subsequent work orders. All invoices of in-force work orders too shall make immediate reference to the revised rates from the date on which the Successful bidder intimates the Purchaser.

In case it comes to the notice of the Purchaser that there has been a significant decrease in prices in the market, the Purchaser may request the concerned “Successful Bidder”, to revise the prices accordingly.

Once the contract is awarded, successful bidder will have to provide the complete breakup of the price separately for the price quoted as per this RFQ.



Applicable Law Applicable Law means the laws and any other instruments having the force of law in India as may be issued and in force from time to time. The Contract shall be interpreted in accordance with the laws of the Union of India and the State of Punjab.

Termination of Contract

i. Termination of Contract for default: The Purchaser without prejudice to any other remedy for breach of Contract, by a written notice of not less than 7 (Seven) days sent to the Successful Bidder may terminate the Contract/ blacklist in whole or in part for any of the following reasons: If the Successful Bidder fails to deliver and perform any or all the Services

within the period(s) specified in the Contract, or within any extension thereof granted by the Purchaser; or

If the Successful Bidder fails to bid or respond for three consecutive bid given by the Purchaser without assigning any satisfactory reason to Purchaser in writing or on email; or

If the Successful Bidder fails to perform any other obligation(s) under the contract; or

Laxity in adherence to standards laid down by the Purchaser; or Discrepancies/deviations in the agreed processes and/or Services; or Violations of terms and conditions stipulated in this RFQ.

ii. Termination of contract for Convenience: Purchaser reserves the right to terminate, by prior written 1 months’ notice, the whole or part of the contract, at any time for its convenience. The notice of termination shall specify that termination is for the Purchaser convenience, the extent to which performance of work under the contract is terminated, and the date upon which such termination becomes effective.

iii. Termination of contract for Insolvency, Dissolution, etc.: Purchaser may at any time terminate the Contract by a written notice of not less than 7 (Seven) days to the Successful bidder, if the concerned “Successful bidder” becomes bankrupt or otherwise insolvent or in case of dissolution of firm/company or winding up of firm/company. In this event termination will be without compensation to the “Successful bidder” provided that such termination will not prejudice or affect any right of action or remedy, which has accrued or will accrue thereafter to Purchaser.

iv. In the event the Purchaser terminates the Contract in whole or in part for the

breaches attributable to the Successful Bidder, the Purchaser may procure, upon such terms and in such manner as it deems appropriate, Services similar to those undelivered, and the Successful Bidder shall be liable to the Purchaser for any increase in cost for such similar Services. However, the Successful Bidder shall continue performance of the Contract to the extent not terminated.

v. If the contract is terminated under any termination clause, the Successful Bidder shall handover all documents/ executable/ Purchaser data or any other relevant information to the Purchaser in timely manner and in proper format as per scope of this RFQ and shall also support the orderly transition to another vendor or to the Purchaser.

vi. During the transition, the Successful bidder shall also support the Purchaser on technical queries/support on process implementation or in case of any provision for future upgrades.

vii. The Purchaser’s right to terminate the Contract will be in addition to the penalties / liquidated damages and other actions as deemed fit.



viii. In the event of failure of the Successful Bidder to render the Services or in the event of termination of agreement or expiry of term or otherwise, without prejudice to any other right, the Purchaser at its sole discretion may make alternate arrangement for getting the Services contracted with another vendor. In such case, the Purchaser shall give prior notice to the existing Successful Bidder. The existing Successful Bidder shall continue to provide services as per the terms of contract until a ‘New Service Provider’ completely takes over the work. During the transition phase, the existing Successful Bidder shall render all reasonable assistance to the new Service Provider within such period prescribed by the Purchaser, at no extra cost, for ensuring smooth switch over and continuity of services. If existing Successful bidder is in breach of this obligation, it shall be liable for paying a penalty of as provided in Penalty Section of this document, which may be settled from the payment of invoices or Performance Bank Guarantee for the contracted period or by invocation of Performance Bank Guarantee.

Exit Management The duration of Exit Management will normally be of 1 month from date of

termination or one month prior to expiry of contract / work order. In case of providing services post termination or post expiry of the work order, the Purchaser will pay for the services consumed during the exit management period.

During the exit management period and for 30 days post expiry of the work order / contract, the Successful bidder will not take action to stop the work as mentioned in this RFQ as a result of the termination or expiry of contract / work order. In addition, during such period, the Successful Bidder will permit the Purchaser or its nominated agency to assess the existing services being delivered as per RFQ.

During the exit management period, the Successful Bidder shall ensure supply of all services as per the work order/ RFQ so that the business of the Purchaser is not affected.

The Successful Bidder shall provide all such information as may reasonably be necessary to affect as seamless a handover as practicable in the circumstances to Purchaser / replacement Agency and which the Successful Bidder has in its possession or control at any time during the exit management period.

All information (including but not limited to documents, records and agreements) in digital and/ or paper form relating to the services reasonably necessary to enable Purchaser and its nominated agencies to carry out due diligence in order to transition the provision of the Services to Purchaser or its nominated agencies, must be maintained by the Successful Bidder from commencement of the services.

The Purchaser will issue a written sign-off after the successful transition from the Successful Bidder. Successful Bidder shall not delete any content till such a written signoff is provided by the Purchaser along with an explicit request to delete/ remove the content.

The Successful Bidder will be paid only for the services rendered until the services are being rendered by the Successful Bidder. If the sign-off is provided before the exit management period is over, the applicable charges will only be paid until the sign-off.



The payment for the final month invoice along with any applicable exit management service costs will be paid only on the written sign-off from the Client.

Loss of property and/ or Life

Any loss of property and / or life during preparations of the event and the event itself would be borne entirely by the Successful Bidder and Purchaser shall not be held liable for any claims. The Successful Bidder shall be responsible for the payments arising out of any Third Party claims. The Successful Bidder shall procure insurance for meeting such liabilities at his own expense.

The Successful bidder shall maintain the ecological balance by preventing deforestation, water pollution and defacing of natural landscape.

The Successful bidder shall abide by all the acts/laws prevalent in the country.Force Majeure “Force Majeure” means an event beyond the control of the Successful Bidder and

not involving his fault or negligence which are unforeseeable, restricted to, act of wars, riots or natural calamities

If a Force Majeure situation arises, the Successful Bidder shall promptly notify the Purchaser in writing of such condition and the cause thereof. Unless otherwise directed by the Purchaser in writing, the Successful Bidder shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

The Successful Bidder shall not be liable for forfeiture of its PBG or termination of contract for default if and to the extent that delays in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure.

Resolution of Disputes

If any dispute with respect to this contract arises between parties, then the same would be resolved in following ways:

Amicable Settlement: Performance of the Contract is governed by the terms and conditions laid down in this agreement, however at times dispute may arise about any interpretation of any term or condition of Contract including the scope of work, the clauses of payments etc., in such a situation either party to the contract may send a written notice of dispute to the other party. The party receiving the notice of dispute will consider the Notice and respond to it in writing within 7 days after receipt. If that party fails to respond within 7 days, or the dispute cannot be amicably settled within 10 days following the response of that party, then the same would be referred for arbitration.

Arbitration: In case dispute arising between the parties, which has not been settled amicably as stated above, the aggrieved party shall refer the dispute for Arbitration under the Arbitration and Conciliation Act, 1996 to an arbitrator appointed by the ‘Purchaser’. The Indian Arbitration and Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall apply to such arbitration proceedings.

Arbitration proceedings will be held at Chandigarh. The decision of the arbitrator shall be final and binding upon both the parties. All

arbitration awards shall be in writing and shall state the reasons for the award. The expenses of the arbitration as determined by the arbitrator shall be borne equally by Purchaser and the “Successful bidder”. However, the expenses incurred by each party in connection with the preparation, presentation and litigation shall be borne by the party itself.



Legal Jurisdiction

All legal disputes between the parties shall be subject to the jurisdiction of the Courts situated in Chandigarh, India only.

Reporting of Issues

The successful Bidder needs to provide the contact numbers of the Helpdesk support, email ID and addresses of atleast 3 representatives of successful bidders. Any issue encountered with respect to any card/ transaction as per the scope of work will be reported to the respective Helpdesk/ bidder representative by Purchaser or its officials via email or phone. It is the responsibility of successful Bidder to track the incident and ensure resolution within the prescribed SLA timelines specified in Section 14. Once incident has been resolved, confirmation email needs to be sent back to the person who reported the issue.

In case there is a change in the process for reporting issues, it will be appropriately communicated to successful Bidder. The Helpdesk or the representatives should be available during the normal business hours i.e. 9 am to 5 pm during all working days of the week. The Helpdesk operators/ Bidder representatives would have to perform various activities including:

Understanding the query/issue in the reported request. Query could be related to the following:

Technical Issue Mismanagement Non availability of the material Required Representatives not available on the field at the time of the distribution

of cards etc. Providing information/clarification on the spot in case of an informational query

or providing necessary troubleshooting assistance in case of a logged issue. Forwarding the case to concerned representative of the successful bidder if the

issue cannot be instantly resolved on the call and is related to something else which needs discussion.

In case of technical issues for which a resolution is not possible instantly, the operator will submit the request into the system for escalation and further action by the successful bidder’s team.



9. SCOPE OF WORK

The scope of work of the Service Provider is defined below

1. Functional scope 2. Geographical scope

9.1. FUNCTIONAL SCOPE (FOR SCHEDULE 2)

The functional scope of this engagement shall include all the steps from enrolment planning and pre enrolment activities in consultation with designated Nodal Officers of Registrar, UID Punjab and School Education Department and WCD Department, Punjab, training and certification of enrolment staff, setting up of enrolment centres, demographic and biometric data capture, data packet upload, document handling, providing MIS reports as per requirements of Registrar/UIDAI, movement of these enrolment kits among various Schools and Aanganwadis for enrolment and mandatory biometrics updates of children in schools of Punjab till the expiry of the validity of the engagement. The Service Provider shall also have to undertake 1-2% of Total Enrolment for bed-ridden, Old aged/ Special cases and Special camps on directions of Registrar as and when required. The Service Provider will have to submit a Proper MIS report/ Inventory of AEKs issued to him, alongwith details of the kits handed over to operators in field as asked (or on fixed dates) by Registrar. The format of the report will be shared by Registrar. The Service Provider will adhere to all the guidelines, instructions, procedure and norms specified by UIDAI from time to time within the cost of contract awarded. Apart from enrolment and mandatory biometrics update of students/ children, Service provider can utilise the manpower to enrol residents and undertake other Aadhaar related services by charging them as per prescribed charges by UIDAI in Annexure IV. Parents and siblings of students/ children can also be enrolled on the machines installed in the schools. Failing to follow abovesaid practices may lead to penalty prescribed in this RFQ.

9.1.1. CONDUCTING PRE-ENROLMENT ACTIVITIES

The Service Provider shall have to perform the pre enrolment activities including hiring, training and certification of human resources for the contract, machine and kit readiness and activities related to Aadhaar Portal administration prior to the starting of enrolment activities under the contract.



9.1.2. COLLECTION AND MAINTENANCE OF EQUIPMENTS FROM REGISTRAR, UID, PUNJAB

Registrar UID, Punjab will procure and provide all devices and equipment including laptops, printers, scanners, GPS receivers (as instructed by UIDAI from time to time), web/digital camera, biometric devices (for fingerprint and iris capture) etc. as per the latest UIDAI specifications and certified by UIDAI appointed agencies to the selected bidder. The Service Provider will maintain the inventory of the equipment issued by the Registrar, UID, Punjab for conducting enrolments. The responsibility to keep up the health of the said equipment lies with the Service Provider. He will coordinate with the equipment vendor(s), for all warranty repairs under intimation to Registrar. The cost of the any damage caused due to mishandling which is not covered under warranty will be borne by the Service Provider who shall be responsible for getting it repaired from authorised service centres of the OEM. If the damage is non-repairable, then the damaged equipment shall be replaced by the Service Provider with the equipment of equivalent or higher specification with the prior approval of the Registrar, UID, Punjab. The Service Provider is required to notify the Registrar, UID, Punjab of such replacement to update in the inventory records at their end. The Service Provider is required to return back all devices and equipment/ inventory issued to him by Registrar, UID, Punjab in working condition. Registrar UID, Punjab can impose penalties on the Service Provider in case the equipment is not returned or submitted in damaged /non-functional conditions. The Service Provider is required to compensate with the equipment of equivalent or higher specification in case the equipment is stolen or lost. The Service Provider is required to notify the Registrar, UID, Punjab of such cases. The Service provider will be required to provide Internet connection and necessary stationary i.e. paper, Ink cartridge of Printers etc. to his operators for smooth Aadhaar operations from time to time. All guidelines and policies issued by UIDAI in this regard and any update/modification made from time to time shall hold true.

9.1.3. SETTING UP OF ENROLMENT STATIONS AND ENROLMENT CENTRES

The Service Provider is required to setup Aadhaar Enrolment Centres in Schools and Aanganwadis in consultation with the designated Nodal Officers of Registrar UID Punjab, School Education Department, Department of WCD of Govt. of Punjab or any other Govt. Premises as authorised by



Registrar, UID, Punjab, School Education Department and Department of WCD of Govt. of Punjab. Service Provider will setup Aadhaar Enrolment Stations and Enrolment Centres as per the latest guidelines of UIDAI. Please visit official website of UIDAI for the latest guidelines for Aadhaar enrolment and other related services. The Service Provider will provide facilities for new Aadhaar Enrolments and Mandatory Biometric Updation of Children in these centres. During regular working school days, the working timings for Aadhaar related services shall be for regular school hours plus one additional hour after the school closing time. Further, the AEKs will remain functional in nodal schools during summer and winter vacations as per abovesaid working hours. For WCD Department, AEKs will remain operational in CDPO offices during summer and winter vacations, if any. The Principal of the school or an officer deputed by him for such task will supervise the operations of the enrolment centre of the school and act as a ‘Verifier’. Movement of enrolment kits from one location to other will be the responsibility of Service Provider as per the plan mutually decided by the concerned Department and the Service Provider. All guidelines, policies and technical specifications issued by UIDAI in this regard and any update/modification made from time to time shall apply.

9.1.4. HIRING, TRAINING AND CERTIFICATION OF MANPOWER FOR ENROLMENT

Hiring Manpower: The Service Provider shall hire sufficient manpower to ensure operationalizing of each enrolment station/centre as per the guidelines prescribed by UIDAI.

i. Supervisors/Operators: The supervisor/operator should have obtained “Supervisor Certificate” from a Testing and Certification Agency appointed by UIDAI and should fulfil all the conditions and shall have to perform duties as enumerated in latest 'Operator's Roles and Responsibilities' available on UIDAI website. Minimum one Supervisor/Operator per kit is required to operate the Aadhaar enrolment kit.

ii. IT Supervisor:

The IT Supervisor would have deployed for every 50 Enrolment kits/ Operators to ensure smooth operations of the project. He must ensure that the latest Aadhaar Enrolment client/Update software is installed, the behaviour of Operators at the enrolment centre is courteous towards the students/residents. He will submit the “Operator On-boarding Forms” along with the required documents to the Department which in turn submit the



form to concerned “UIDAI Regional Office” for verification. IT Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication. He shall also be responsible to collect IEC material for enrolment centre under his supervision from the State Registrar UID office and ensure its display as per the specifications. He will keep this material under his control and will take it from one centre to another as required.



iii. Project Manager: The Service Provider also need to designate a dedicated Project Manager level personnel for the project to be deputed at State Registrar Office for liaison with Registrar, UIDAI (HQ, RO and/or Tech Centre etc.), Govt. Departments and Technical Personnel etc. The Project Manager will be responsible for coordination among all stakeholders, onboarding of Department, Operator onboarding and other project related work.

Note: 1. No Operator/ Supervisor can be put on to project to enrol residents without being trained

and certified as per the processes defined by UIDAI. All operators, IT Supervisors and Project Manager working on the UID project in Punjab need to have their Aadhaar number generated before they can do any enrolment activity in the State. The cost of Training & Certification will be borne by Service Provider.

2. The Contract will not create and shall not deem to create any employer-employee relationship between the State Registrar and the Service Provider. The Service Provider shall not by any acts, deeds or otherwise, depose before any person/entity that the Service Provider is representing or acting as agent of State Registrar, Punjab except to extent and purpose permitted herein. It must be clearly understood by the Service Provider that the persons employed by the Service Provider for providing services as mentioned herein, shall be the employees of the Service Provider only and not of State Registrar.

Training of Manpower:

(i) Induction Training: After hiring the personnel as described above, the Service Provider shall impart induction training on the various activities involved in the enrolment process to enable them to understand and adjust to the conditions of the contract. The induction training shall have to be imparted just before actual deployment of the personnel for enrolment operations and shall be compulsory. The period of induction training shall be 1-2 days.

(ii) Regular/ On the job training

The training schedule and content shall be as prescribed by UIDAI on its website. The Service Provider shall have at least five master trainers per schedule. The supervisors and master trainers shall be required to undergo refresher training from time to time from the UIDAI authorities, arrangements and costs for which shall be borne by the service provider.

The Service Provider shall coordinate with the Testing agency, Registrar, Department and UIDAI for testing and certifying its trainees and shall be subject to process audits for training from time to time by UIDAI/Registrar.



9.1.5. OUTSOURCING

No Outsourcing of work, full or partial shall be allowed, and all personnel for the project shall have to be on Agency payrolls and paid at least Minimum Wages and as per all relevant Labour laws in the State. The payment should be made through banking channels only. The Service Provider would need to open/ procure details of bank accounts of the staff members for the same and shall provide a monthly certificate as proof of such individual payments to the Registrar. The staff deployed by the Service Provider at the enrolment centres should clearly display their company ID Card with name and photograph.

9.1.6. LOCAL OFFICE

The Service Provider shall setup a local office within 50 KM radius from Chandigarh. Service Provider must have a valid GST registration number of Punjab associated with the said address. The invoices shall be raised using GST No. of Punjab only. The escalation matrix must be clearly communicated to the Registrar Office. The office must be functional within 30 days of award of the contract.

9.1.7. GRIEVANCE HANDLING CELL

The Service Provider also need to Setup a grievance handling cell for their respective schedules along with helpline numbers The Service Provider must formally communicate escalation matrix to the Registrar Office as well as UIDAI Regional Office within 30 days of award of the contract.

9.1.8. CONDUCT ENROLMENT OPERATIONS AS PER STANDARD PROCESSES SPECIFIED BY UIDAI/ REGISTRAR

The process of capturing residents’ demographic and biometric data shall be in accordance with the guidelines enumerated in latest 'Aadhaar handbook for Registrars' and 'Enrolment Agencies Roles and Responsibilities' as available on the UIDAI website.

9.1.9. SEND ENROLMENT DATA TO CIDR AND REGISTRAR

The Aadhaar enrolment data needs to be sent to the CIDR server within the minimum frequency and timeframe defined by UIDAI. The transfer of data shall be as per the method prescribed by UIDAI for the same.



The Service Provider must ensure that the data collected for the purpose of enrolment is safe and secure and there is no data loss before transmission to CIDR due to any negligence on part of the bidder.

9.1.10. SUPPORT IN IEC ACTIVITIES IN THE STATE

IEC is a critical and key component of the UID project and the State Government has put a special emphasis on the same. The State Government or the State Registrar, in collaboration with UIDAI will design, print and publish Aadhaar IEC material from time to time. The Service Provider is expected to ensure adequate display of the IEC material in the enrolment centres. The enrolment centres should display the following items without any deviation:

1. Any IEC Material provided by the State Government/ UIDAI 2. Basic Aadhaar enrolment guidelines 3. The opening and closing time of the enrolment centre. In case the centre is closed due to

unforeseen circumstances, clear notice should be displayed outside the centre. 4. Name and Contact No. Of the Operator 5. Contact details of UIDAI Support Centre/ Call Centre for registering queries/ Complaints

6. Clear Notice that the New enrolment and Mandatory biometrics update of children attaining age 5/15 years is free of cost.

9.1.11. PRIVACY & SECURITY

Security of data is a major concern. Service Provider is responsible to make sure that the data is kept in a very secure and confidential manner and under no circumstances, shall they neither use the data themselves nor part with the data to any other agency other than the UIDAI. Mechanisms to ensure the same have to be put in place by the Service Provider and shall be subject to audit by UIDAI/Registrar/their representative from time to time. Service Provider will not retain any data after submission to Registrar and CIDR. Any non-compliance of the same leading to loss, misuse, compromise of the data shall be dealt with strongly by the State Government and may lead to criminal proceedings against the Service Provider and its staff.

9.1.12. PROVIDE ELECTRONIC MIS REPORTS ON ENROLMENT STATUS DAILY

Service Provider shall send MIS for enrolment/ mandatory biometrics update and other services provided on the Aadhaar Enrolment kits provided to operators in field to Registrar/UIDAI on a regular basis. The formats and contents of the MIS reports shall be decided by the UIDAI/ Registrar. The MIS report will be cross checked with the report provided by UIDAI Tech Centre, Bangalore to avoid any



corruption and dishonest practices. Service Provider must give the Admin access to State Registrar for viewing the MIS reports on their portal. Non-compliance will lead to penalties which will be decided by the Registrar.

9.1.13. REPORTING ON ISSUE

The Service Provider needs to provide the contact numbers, email ID and addresses of at least 2 representatives. Any issue encountered with respect to any event mentioned as per the scope of work will be reported to the respective Service Provider representative by Purchaser or its officials via email or phone. It is the responsibility of Service Provider to track the incident and ensure resolution at the earliest. Once incident has been resolved, confirmation email needs to be sent back to the person who reported the issue originally with a copy to Purchaser. In case there is a change in the process for reporting issues, it will be appropriately communicated to successful Bidder. The Helpdesk or the representatives should be available during the normal business hours i.e. 10 am to 6 pm during all working days of the week The Service Provider representatives would have to perform the following activities: 1) Understanding the query/issue in the reported request. Query could be related to the following:

Technical Issue

Mismanagement

Non availability of the material

Required Representatives not available on the field at the time of the event etc. 2) Providing information/clarification on the spot in case of an informational query or providing necessary troubleshooting assistance in case of a logged issue. 3) Forwarding the case to concerned representative of the successful bidder if the issue cannot be instantly resolved on the call and is related to something else which needs discussion. 4) In case of technical issues for which a resolution is not possible instantly, the operator will submit the request into the system for escalation and further action.

9.2. GEOGRAPHICAL SCOPE

The geographical scope of work for enrolment operations shall include the areas as specified in schedule given in Annexure III D of this RFQ. The target population for respective geographical location/areas to be catered to by the Service Provider is given in Annexure III. The detailed role and responsibilities have been specified in the document entitled 'Enrolment agencies' Role and Responsibilities (available on UIDAI website).



9.3. SERVICE LEVELS AND PENALTIES

The following service levels shall be applicable for the entire duration of the project: Sr. No

Performance Indicator Service Level Metrics Penalty on breach of service level (imposed monthly)

1. No. of stations live during period of enrolment

Service Providers are expected to establish live stations as agreed with Registrar during enrolment period. Monthly schedule will be agreed between Registrar and Service Provider

Rs. 250/per station/per day during the period of default in case the no. of active kits is less than the agreed schedule, for which the Service provider is responsible.

2. Data Transfer to the CIDR/ Registrar/ agency nominated by Registrar (excluding the data related to residents getting enrolled through Introducers)

3 days from the date of enrolment or as per the UIDAI guidelines whichever is less.

Penalty as per UIDAI guidelines.

3. Data Packets rejected/hold by CIDR due to enrolment through unregistered stations, operators, supervisors and introducers

Service Providers are expected to carry enrolment through registered stations, operators, supervisors and introducers


4. Data Quality – Error in Demographic Information a) Incorrect Gender – Gender does not

match photo/name b) Incorrect age – Age does not match

photo c) Poor Quality Photograph/ Incorrect

photo

Full facial Photo is not clearly visible.

Multiple Photos – with different people in them.

Photo has shutdown/ face not clear/ blurred.

‘Noise’ in the background d) Error in name & address

Service Providers must ensure data accuracy




Sr. No


Name spelled differently at different places.

Relationship and name of the relative not captured correctly.

Typographical error

Incomplete address e) Error in name & address

transliteration

Discrepancy between English and local language data

Spellings Errors in transliterated information

Missing words Incorrect demographic information – someone else’s demographic information is recorded against the resident

5. Data Quality – Error like biometric mix-up, process violation such as capturing multiple residents photograph or biometrics in the same packet, capturing photo from a photo, recording residents as biometric exception when their biometric modalities are available and can be captured etc. a) Enrolment through Uncertified/

Suspended/ Inactive Operators. b) Enrolment without the enrolment

form being filled up and obtained from resident.

c) Enrolment based on unverified documents.

d) Variation in enrolment data capture & enrolment form/ POI/ POA documents.

e) Consent and acknowledgement not printed/ provided to resident.

f) Consent/ acknowledgement not signed.

Service Providers must ensure data accuracy




Sr. No


g) Mismanagement of documents/ lost documents/ document not legible/ torn.

h) Photo of photo in the enrolment. i) False reporting of biometric

exception. j) Not capturing biometric exception

photograph in the client as per UIDAI guidelines whenever there is biometric exception.

k) Declining correction in the data within the given window of correction.

l) Wrong verification of enrolment forms against proof documents.

6. Corrupt Practices – demanding money for enrolment or overcharging for Aadhaar related services etc.

Service provider must charge as per the approved rate card by UIDAI only

A fine of Rs. 50,000/- per incident and closer down centre which are indulged in corrupt practices.

7. Carried out enrolment by bypassing the biometric capture / validation required by the operator before carrying out enrolment / update.

Service Providers must adhere to the procedures/ policies/ guidelines/ regulations of UIDAI and/or Govt. of India and/or Govt. of Punjab or Registrar UID, Punjab

A fine of Rs. 1,00,000/- per enrolment machine found to be bypassing the operator’s biometrics and closer down of centre where the operators are indulged in bypassing their biometrics during enrolment.

8. Any other penalty imposed by UIDAI and/or Govt. of India and/or Govt. of Punjab or Registrar, UID, Punjab against enrolment done by the Service Providers

Service Providers must adhere to the procedures/ policies/ guidelines/ regulations of UIDAI and/or

On actuals



Sr. No


due to any non-compliance of guidelines/ standards/ regulations etc.

Govt. of India and/or Govt. of Punjab or Registrar, UID, Punjab

The above service levels are only illustrative. Registrar reserves the right to decide any other service levels and the penalty to be imposed for the violation/non adherence to such other service levels. Further, in case of serious errors, the Registrar/ UIDAI may file criminal cases against the concerned operator and supervisor, especially in case an attempt to fraud is established.

9.4. ROLE AND RESPONSIBILITIES

The roles and responsibilities of the various parties involved in the Enrolment process shall be as per the latest Roles and Responsibilities available on UIDAI website.

Party Role and Responsibilities Service Provider • To ensure adherence to the UIDAI enrolment processes and guidelines

and good quality of data captured. • To ensure Timely uploading of enrolment packets on CIDR and provide

internet. • Maintaining the confidentiality and security of the data collected during

Aadhaar enrolments • Latest Role and Responsibilities as an ‘Enrolment Agency’ available on

UIDAI website. Registrar As per latest Role and Responsibilities available on UIDAI website. UIDAI • Make Enrolment software available

• Make process documents available • Empanel Enrolment Agencies to facilitate speedy on boarding of

Enrolment Agencies by Registrars • Onboarding of Enrolment Operators • Facilitate certification of biometric devices, if required. • Provide MIS of Aadhaar generated/ Mandatory biometrics update

undertaken by the Service Provider(s) on regular basis. • Provide training content • Appoint a training and certification agency and provide testing content to

this agency • Provide required standards and guidelines • Approve awareness and publicity content

School Education/ WCD Department

• Appoint a suitable Senior level officer as a point of contact for liaison with O/o Registrar and Service Provider to carry out the enrolment/ mandatory biometrics update operations in the Schools/Aanganwadis.



• Provide the deployment and/ or movement Plan of AEKs/ Roster in advance to Service provider.

• Issue instructions to concerned school heads/ field functionaries to:

Identify Students/ Children for enrolment for enrolment/ mandatory biometrics update and make them available for enrolment/ mandatory biometrics update as per the Roster plan.

Ensure that no student/ children has been left out for Aadhaar enrolment.

Provide the space to Operators for installation of Enrolment kit to carry out Aadhaar enrolment and other related activities.

Ensure to provide sufficient furniture like chairs, tables, electricity and other basic amenities for smooth operations.

Display important information and charges for services.

Disseminate and display IEC material provided to them.

Spread awareness about the project amongst children and their parents

9.5. TIMELINES

The engagement is valid for the period of three (3) years and will be extendable for further 2 years on year to year basis on the same Terms & conditions or as mutually agreed.

9.6. PAYMENTS

The Service Provider has to ensure the payments to his Staff. Payments shall be made to the Service Provider by the Registrar basis on the numbers of successful Aadhaar generated and Mandatory Biometric Updation after deduction of penalties, TDS and any other applicable taxes/dues as applicable, as per information received from UIDAI. In case, any penalty of enrolment/ Updation is levied later by UIDAI, the same may be imposed and settled in the succeeding phase of payment by Registrar. This payment shall be subject to adherence to the Service Level Agreements.



ANNEXURE I - QUALIFICATION CRITERIA LETTER

(To be submitted on the Letter head of the bidder) To,

The Registrar, UID, Punjab, Anaaj Bhawan, 1st Floor, Sector 39-C, Chandigarh

Dear Sir,

Ref: Request for Quotation (RFQ) Notification dated 06/03/2020

1. Having examined the RFQ document, I (name of the bidder)/ We, the undersigned, herewith submit our response to your RFQ Notification dated 06/03/2020 for Selection of Service Provider for execution of Aadhaar Enrolments in Schools of Punjab, in full conformity with the said RFQ document.

2. I/We, the undersigned, offer to provide services to Registrar, UID Punjab for carrying out the enrolment functions for Aadhaar enrolment and Updation in schools and aanganwadis of Punjab of Schedule 2 in accordance with your RFQ.

3. I/We have read the provisions of the RFQ document and confirm that these are acceptable to us. Hence, we are hereby submitting our Financial Bid.

4. I/We agree to abide by this RFQ, consisting of this letter, financial bid and all attachments, for a period of 90 days from the closing date fixed for submission of bid as stipulated in the RFQ document.

5. I/We hereby declare that we are entity meeting or exceeding all of the following minimum Qualification criteria mentioned on the RFQ referred above and we have not been dis-empanelled, blacklisted, suspended or charged with any fraudulent activities by UIDAI/ Registrar/ Central/ State/ UT Government in any part of the country.

6. It is hereby testified that I/We have successfully delivered one (or more) project(s) related to Aadhaar Enrolment, Citizen Service Centres or Public Service Delivery Centres etc. for Centre/State Government(s) or PSU.

7. I/We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption, in force in India.

8. I/We understand that Registrar UID, Punjab is not bound to accept/annul any bid received in response to this RFQ.

9. In case I/We are engaged by Registrar, UID, Punjab as a Service Provider, we shall provide all assistance/cooperation required by Registrar-UID Punjab, School Education Department and Women & Child Department of Govt. of Punjab, UIDAI appointed auditing agencies/ UIDAI officials for performing their auditing and inspection functions. I/We understand that our non-cooperation for the same shall be grounds for termination of service.

10. In case I/We are engaged as a Service Provider, we agree to abide by all the terms & conditions of the Contract and Guidelines issued by UIDAI/Registrar from time to time.



11. I/We are enclosing herewith the documents as per the specified requirements and Checklist on Annexure VI.

12. I/We have submitted a separate financial bid which includes all costs as per the Scope of Work

mentioned in the RFQ.

Our correspondence details with regard to this RFQ are:

No. Information Details 1. Name of the Contact Person(s) 2. Address of the Contact Person(s) 3. Name, designation and contact address of the

person(s) to whom all references shall be made regarding this RFQ

4. Telephone number of the Contact Person(s) 5. Mobile number of the Contact Person(s) 6. Fax number of the Contact Person(s) 7. Email ID of the Contact Person(s) 8. Corporate website URL

I/We remain, Yours sincerely, Authorized Signatory (ies) [In full and initials]: ___________________________ Name and Title of Signatory(ies): _________________________________ Name of Firm/s: ____________________________________ Address: ____________________________________ (Affix the Official Seal of the Firm/s)



ANNEXURE II - FINANCIAL BID FORMAT

Particulars Price per enrolment in INR

Schedule 2

Price per new Aadhaar generated/ successful mandatory biometrics update in figures (inclusive of all applicable taxes). Subject to maximum capping of Rs. 73/-

* This shall include all costs as per the Scope of Work including costs of equipment (other than basic enrolment kit as mentioned in this RFQ document), manpower, transportation and any other operational costs including consumable things. Price must be any amount equal to or less than Rs. 73/- (Rupees Seventy Three Only) for each successful Aadhaar generated/Mandatory Biometric Updation .



ANNEXURE III - TARGET POPULATION AND SCHEDULE DETAILS

A. Age Band Wise Aadhaar Generation

The tables below give details about the Age band wise Aadhaar penetration in the various districts of Punjab:

Age Band Wise Aadhaar Saturation Status as on 31st July 2019

District Upto 5 Years

5 to 18 Years

18 Years & Above

Total

Amritsar 76,581 5,58,954 21,27,973 27,63,508

Barnala 23,812 1,24,045 4,95,013 6,42,870

Bathinda 49,903 2,93,530 11,46,021 14,89,454

Faridkot 24,138 1,36,180 5,16,191 6,76,509

Fatehgarh Sahib 23,344 1,25,290 5,06,779 6,55,413

Fazilka 28,089 1,73,145 5,88,616 7,89,850

Ferozepur 48,281 2,97,611 10,11,744 13,57,636

Gurdaspur 72,569 3,95,768 15,18,851 19,87,188

Hoshiarpur 68,735 3,40,339 14,18,619 18,27,693

Jalandhar 72,938 4,70,055 19,87,513 25,30,506

Kapurthala 30,545 1,74,512 7,22,094 9,27,151

Ludhiana 1,08,414 8,57,620 33,24,400 42,90,434

Mansa 30,117 1,63,591 6,33,490 8,27,198

Moga 35,806 2,14,038 8,47,570 10,97,414

Muktsar 36,827 2,03,969 7,41,984 9,82,780

SBS Nagar 25,159 1,27,542 5,70,548 7,23,249

Pathankot 19,764 1,07,789 4,13,668 5,41,221

Patiala 77,126 4,19,100 16,10,315 21,06,541

Rupnagar 32,437 1,48,106 5,99,141 7,79,684

Sangrur 63,806 3,50,432 13,71,285 17,85,523

SAS Nagar (Mohali) 46,346 2,31,733 8,60,374 11,38,453

Tarn Taran 44,453 2,68,766 9,11,113 12,24,332

Total 10,39,190 61,82,115 2,39,23,302 3,11,44,607

*Data Source: Technology Centre Bangalore, UIDAI



B. Live Births Registered in Punjab

The tables below give details about the live births registered in Punjab for year 2017:

Live Births Registered

District Total Live Births

Amritsar 43,901 Barnala 7,933 Bathinda 21,250 Faridkot 11,051 Fatehgarh Sahib 14,721 Fazilka 5,542 Ferozepur 12,827 Gurdaspur 22,521 Hoshiarpur 21,566 Jalandhar 32,630 Kapurthala 12,529 Ludhiana 55,018 Mansa 10,145 Moga 14,288 Muktsar 13,019 SBS Nagar 7,988 Pathankot 12,310 Patiala 28,168 Rupnagar 8,555 Sangrur 19,854 SAS Nagar (Mohali) 11,405 Tarn Taran 15,429 Total 4,02,650

*Data Source: Department of Health & Family Welfare, Punjab



C. Target Population for Enrolment/ Updation and Schedule

Schedule

District Nodal

Schools

Aanganwadi Blocks

1/3 of New enrolments

80% of Mandatory bio update

*Total

Aadhaar Enrolment Kits (AEK)

to be deployed in Aanganwadi

s

AEKs to be

deployed in

Schools

Total No. of AEKs

to be deployed

Schedule

II

Barnala 3 3 15,192 68,521 83,713 3 6 9

Bathinda 7 8 53,069 1,61,850 2,14,919 8 14 22

Faridkot 5 2 23,840 85,244 1,09,084 2 10 12

Muktsar 6 5 28,559 1,16,018 1,44,577 5 11 16

Mansa 5 5 24,136 84,971 1,09,107 5 7 12

Sangrur 12 10 40,303 1,79,772 2,20,074 10 14 24

Ludhiana 19 13 1,64,498 4,17,856 5,82,354 13 49 62

Moga 6 7 35,777 1,20,027 1,55,804 7 10 17

Fatehgarh Sahib

6 5 20,801 81,552 1,02,353 5 6 11

Patiala 13 8 46,910 1,77,840 2,24,750 8 16 24

SAS Nagar 8 4 28,307 97,230 1,25,537 4 10 14

Total 90 70 4,81,392 15,90,880 20,72,273 70 153 223

* 1/3 of new enrolment and 80% of mandatory biometrics update for expected new enrolment and mandatory biometrics update respectively. Note: Multiple Registrar model shall continue to be in place and other Non-state Registrar(s) may be doing enrolments in the state.



ANNEXURE IV - PRESCRIBED CHARGES FOR OTHER AADHAAR RELATED SERVICES BY UIDAI

Aadhaar Service * Prescribed Charges for service

*Demographic Updation other than Mandatory biometrics update

(any type/ any channel) Rs. 50/-

*Biometric Updation other than Mandatory biometric Updation of children

Rs. 50/-

*Colored print-out of e-Aadhaar Rs. 30/-

Black and white print-out of e-Aadhaar Rs. 10/-

* Services for which Charges to be taken directly from the residents.

* All rates are inclusive of GST.



ANNEXURE V - STATUS OF SCHOOLS AND AANGANWADIS – SCHEDULE 2

District No. of Aanganwadis No. of blocks

No. of Schools

Nodal Schools

Barnala 666 3 471 3

Bathinda 1385 8 1068 7

Faridkot 539 2 554 5

Fatehgarh Sahib 693 5 829 6

Ludhiana 2401 13 2970 19

Mansa 798 5 687 5

Moga 975 7 867 6

Muktsar 842 5 784 6

Patiala 1793 8 2019 13

Sangrur 1907 10 1561 12

SAS Nagar Mohali 615 4 1055 8

Total 12,614 70 12,865 90 Detailed List of the abovesaid summary for Schools is on Annexure VII



ANNEXURE VI - LIST OF DOCUMENTS TO BE UPLOADED IN TECHNICAL BID FOLDER

Sr.

No.

List of Documents Whether attached or not?

(strike whichever is not applicable)

1.

Name, date of incorporation and address of the bidder, email id and contact number.

Yes / No / NA

2.

Self-attested scanned copy of forwarding letter Yes / No / NA

3.

Copy of Certificate of Incorporation/ Partnership deed/ Registration self-certified by the Authorized Signatory of the company.

The name of the Directors of the company, as applicable, should be given.

Yes / No / NA

Self–attested scanned copy of the resolution passed by the Company/ LLP/ Partnership firm authorizing the person signing the Bid to do so on behalf of the company/ LLP/ Partnership firm. Copy of power of attorney in respect of authorized signatory for signing the bid.

Yes / No / NA

4.

Copy of RTGS/ NEFT/ ELECTRONIC MODE acknowledgment of such deposit of proof of payment of Tender fee.

Yes / No / NA

5.

Copy of RTGS/ NEFT/ ELECTRONIC MODE acknowledgment of such deposit of proof of payment of EMD.

Yes / No / NA

7.

Self–attested scanned copy of PAN card of the firm or all the partners/directors. Yes / No / NA

8.

Self –attested scanned copy of GSTIN of the firm or all the partners/directors. Yes / No / NA



9.

Completion Certificate for the project of Aadhaar Enrolment or Citizen Service Centres or Public Service Delivery Centres etc. for Centre/State Government(s) or PSU worth Rs. 50 Lakh in past. In case of Aadhaar enrolment project, Proof of successful Aadhaar Generation (as per UIDAI records) is required to be uploaded

Yes / No / NA

10.

Certificate of Chartered Accountant regarding Annual Average turn over and net worth of the bidder.

Yes / No / NA

11.

Copy of duly audited P & L Account and Balance Sheet of last 3 financial years or ITRs of proprietor/ all the partners. (2016-17, 2017-18 and 2018-19).

Yes / No / NA

12.

Copy of EPF registration number of the firm. Yes / No / NA

13.

Self-attested scanned copy of declaration that the firm is not a defaulter of EPF. Yes / No / NA



ANNEXURE VII - DETAILS OF SCHOOLS (BLOCK WISE)

The tables below give details about district wise block wise number of schools:

District & Block Wise Schools

Sr No. District EDU BLOCK NAME

No of Schools

Govt Aided Schools

Private Schools Total

1 BARNALA BARNALA 104 3 95 202

2 BARNALA MEHAL KALAN 104 42 146

3 BARNALA SEHNA 89 1 33 123

4 BATHINDA BATHINDA 91 5 139 235

5 BATHINDA BHAGTA BHAI KA 101 35 136

6 BATHINDA GONIANA MANDI 92 37 129

7 BATHINDA MAUR 95 1 31 127

8 BATHINDA RAMPURA PHUL 99 3 59 161

9 BATHINDA SANGAT 101 28 129

10 BATHINDA TALWANDI SABO 96 3 52 151

11 FARIDKOT FARIDKOT-01 80 25 105

12 FARIDKOT FARIDKOT-02 79 4 35 118

13 FARIDKOT FARIDKOT-03 78 13 91

14 FARIDKOT JAITU 88 2 33 123

15 FARIDKOT KOTKAPURA 77 2 38 117

16 FATEHGARH

SAHIB BASSI PATHANA

1(KHERA) 107 19 126

17 FATEHGARH

SAHIB BASSI PATHANA 2 108 1 23 132

18 FATEHGARH

SAHIB KHAMANO 115 1 24 140

19 FATEHGARH

SAHIB SIRHIND 1 111 4 36 151

20 FATEHGARH

SAHIB SIRHIND 2 108 1 46 155

21 FATEHGARH

SAHIB SIRHIND 3(AMLOH) 110 15 125

22 LUDHIANA DEHLON-1 81 3 19 103

23 LUDHIANA DEHLON-2 64 16 80

24 LUDHIANA DORAHA 88 1 36 125

25 LUDHIANA JAGRAON 78 6 42 126

26 LUDHIANA KHANNA-1 74 2 29 105

27 LUDHIANA KHANNA-2 86 3 42 131

28 LUDHIANA LUDHIANA-1 77 1 403 481

29 LUDHIANA LUDHIANA-2 84 10 115 209

30 LUDHIANA MACCHIWARA 103 37 140

31 LUDHIANA MANGAT-1 73 4 123 200





34 LUDHIANA PAKHOWAL 81 1 19 101

35 LUDHIANA Raikot 103 1 47 151

36 LUDHIANA SAMRALA-1 45 2 9 56

37 LUDHIANA SAMRALA-2 81 1 23 105

38 LUDHIANA SIDHWAN BET-1 80 14 94

39 LUDHIANA SIDHWAN BET-2 74 14 88

40 LUDHIANA SUDHAR 77 5 31 113

41 MANSA BUDHLADA-I 108 48 156

42 MANSA BUDHLADA-II AT

BARETA 92 27 119

43 MANSA JHUNIR-I 99 23 122

44 MANSA JHUNIR-II AT SDGH 87 45 132

45 MANSA MANSA 104 3 51 158

46 MOGA BAGHA PURANA 117 47 164

47 MOGA DHARAMKOT 1 79 1 26 106

48 MOGA DHARAMKOT 2 77 28 105

49 MOGA MOGA 1 115 8 59 182

50 MOGA MOGA 2 110 3 50 163

51 MOGA NIHAL SINGH WALA 99 1 47 147

52 MUKTSAR GIDDERBAHA 1 69 41 110

53 MUKTSAR GIDDERBAHA 2 75 20 95

54 MUKTSAR LAMBI 97 38 135

55 MUKTSAR MALOUT 104 1 54 159

56 MUKTSAR MUKTSAR 1 99 2 43 144

57 MUKTSAR MUKTSAR 2 100 2 39 141

58 PATIALA BHADSON-1 125 6 60 191

59 PATIALA BHADSON-2 125 26 151

60 PATIALA BHUNERHERI-1 119 33 152

61 PATIALA BHUNERHERI-2 109 33 142

62 PATIALA GHANOUR 96 27 123

63 PATIALA PATIALA-1 81 84 165

64 PATIALA PATIALA-2 96 15 113 224

65 PATIALA PATIALA-3 80 52 132

66 PATIALA RAJPURA-1 107 3 50 160

67 PATIALA RAJPURA-2 107 1 60 168

68 PATIALA SAMANA-1 97 55 152

69 PATIALA SAMANA-2 90 24 114

70 PATIALA SAMANA-3 84 2 59 145

71 SANGRUR AHMEDGARH 86 4 28 118

72 SANGRUR CHEEMA 90 1 51 142

73 SANGRUR DHURI 87 3 31 121

74 SANGRUR LEHRAGAGA 88 34 122



75 SANGRUR MALERKOTLA - 1 87 3 38 128

76 SANGRUR MALERKOTLA - 2 85 2 47 134

77 SANGRUR Moonak 81 71 152

78 SANGRUR SANGRUR - 1 87 4 65 156

79 SANGRUR SANGRUR - 2 87 25 112

80 SANGRUR SHERPUR 95 28 123

81 SANGRUR SUNAM - 1 74 3 50 127

82 SANGRUR SUNAM - 2 85 41 126

83 SAS NAGAR BANUR 53 37 90

84 SAS NAGAR DERA BASSI 1 111 2 80 193

85 SAS NAGAR DERA BASSI 2 85 32 117

86 SAS NAGAR KHARAR 1 82 5 80 167

87 SAS NAGAR KHARAR 2 78 19 97

88 SAS NAGAR KHARAR 3 93 2 107 202

89 SAS NAGAR KURALI 62 2 20 84

90 SAS NAGAR MAJRI 90 15 105



ANNEXURE VIII - DETAILS OF AANGANWADIS (BLOCK WISE) FOR SCHEDULE 2

Sr No. District Name Block Name 1 Barnala Barnala

2 Barnala Mehal Kalan

3 Barnala Sehna

4 Bathinda Bathinda

5 Bathinda Bhagta Bhaika

6 Bathinda Maur

7 Bathinda Nathana

8 Bathinda Phul

9 Bathinda Rampura

10 Bathinda Sangat

11 Bathinda Talwandi Sabo

12 Faridkot Faridkot

13 Faridkot Kot Kapura

14 Fatehgarh Sahib Amloh

15 Fatehgarh Sahib Bassi Pathana

16 Fatehgarh Sahib Khamanon

17 Fatehgarh Sahib Khera

18 Fatehgarh Sahib Sirhind

19 Ludhiana Dehlon

20 Ludhiana Doraha

21 Ludhiana Jagraon

22 Ludhiana Khanna

23 Ludhiana Ludhiana-I

24 Ludhiana Ludhiana-Ii

25 Ludhiana Machhiwara

26 Ludhiana Pakhowal

27 Ludhiana Payal

28 Ludhiana Raikot

29 Ludhiana Samrala

30 Ludhiana Sidhwan Bet

31 Ludhiana Sudhar

32 Mansa Bhikhi

33 Mansa Budhlada

34 Mansa Jhunir

35 Mansa Mansa

36 Mansa Sardulgarh

37 Moga Baghapurana 38 Moga Dharamkot



39 Moga Kot Ise Khan

40 Moga Moga-I

41 Moga Moga-Ii

42 Moga Nihal Singhwala 43 Moga Zira

44 Mohali Dera Bassi

45 Mohali Kharar

46 Mohali Majri

47 Mohali Sas Nagar

48 Muktsar Giddarbaha

49 Muktsar Kot Bhai

50 Muktsar Lambi

51 Muktsar Malout

52 Muktsar Muktsar

53 Patiala Bhunerheri

54 Patiala Ghanaur

55 Patiala Nabha

56 Patiala Patiala

57 Patiala Patran

58 Patiala Rajpura

59 Patiala Samana

60 Patiala Sanaur

61 Sangrur Andana

62 Sangrur Bhawanigarh

63 Sangrur Dhuri

64 Sangrur Dirba

65 Sangrur Lehragaga

66 Sangrur Malerkotla-I

67 Sangrur Malerkotla-Ii

68 Sangrur Sangrur

69 Sangrur Sherpur

70 Sangrur Sunam



ANNEXURE IX - SELF-DECLARATION

On company Letter head Date: XX/XX/XXXX To, The Registrar UID, Project Department of Food Civil Supplies and Consumer Affairs, 1st Floor, Anaaj Bhawan, Sector 39-C, Chandigarh – 160036 Subject: Declaration on neither failed to perform on any agreement, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Applicant, nor been expelled from any project or agreement or have had any agreement terminated for breach. Dear Sir, I/We hereby declare that as of date, (Name of the firm/company/Partnership firm/ LLP) has neither failed to perform on any agreement, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award against the Applicant, nor been expelled from any project or agreement or have had any agreement terminated for breach. Sincerely Yours, (Signature of Authorized Signatory) Name: Title:



ANNEXURE X - SELF-DECLARATION ON NOT BEING BLACKLISTED (TO BE SCANNED AND UPLOADED)

On company Letter head Date: XX/XX/XXXX To, The Registrar UID, Project Department of Food Civil Supplies and Consumer Affairs, 1st Floor, Anaaj Bhawan, Sector 39-C, Chandigarh – 160036 Subject: Declaration on not being blacklisted by any State/Central Government department, agency, corporation, urban local body, or Quasi Government agencies of PSU Dear Sir, I/We hereby declare that as of date, (Name of the firm/company/ Partnership firm/ LLP) is not blacklisted by any state/central /Local Government or quasi-government entity, department, agency, corporation, body, or PSU in India for breach of any applicable law or violation of regulatory prescriptions or breach of Agreement/Contract. Sincerely Yours, (Signature of Authorized Signatory) Name:

Title:



ANNEXURE XI - FORMAT FOR PERFORMANCE BANK GUARANTEE (HARD COPY REQUIRED POST CONTRACT IS AWARDED)

Performance Bank Guarantee (Draft Format) Ref: _________________ Date: _________________ Bank Guarantee No.: ____________________ To, The Registrar UID, Project Department of Food Civil Supplies and Consumer Affairs, 1st Floor, Anaaj Bhawan, Sector 39-C, Chandigarh – 160036 Dear Sir,

PERFORMANCE BANK GUARANTEE – For Selection of Service Provider to Carry out Aadhaar Enrolment & Other related Services Primarily in Schools & Aanganwadis situated in the State of Punjab

WHEREAS

M/s. (name of Successful Bidder), a company/ partnership firm/ LLP registered under the <Companies Act, 1956/2013 or Indian Partnership act 1932/2013>, having its registered and corporate office at (address of the Bidder), (hereinafter referred to as “our constituent”, which expression, unless excluded or repugnant to the context or meaning thereof, includes its successors and assigns), agreed to enter into a Contract dated ……….. (herein after, referred to as “Contract”) with you for Selection of Service Provider to Carry out Aadhaar Enrolment & Other related Services Primarily in Schools & Aanganwadis situated in the State of Punjab in the said Contract.

We are aware of the fact that as per the terms of the Contract, M/s. (name of Successful Bidder) is required to furnish an unconditional and irrevocable Bank Guarantee in your favor for an amount of Rs. One Crore, and guarantee the due performance by our constituent as per the Contract and do hereby agree and undertake to pay any and all amount due and payable under this bank guarantee, as security against breach/ default of the said Contract by our Constituent.

In consideration of the fact that our constituent is our valued customer and the fact that he has entered into the said Contract with you, we, (name and address of the bank), have agreed to issue this Performance Bank Guarantee.

Therefore, we (name and address of the bank) hereby unconditionally and irrevocably guarantee you as under:

In the event of our constituent committing any breach / default of the said Contract, and which has not been rectified by him, we hereby agree to pay you forthwith on demand such sum/s not exceeding the sum of Rs. 1,00,00,000 i.e.,…………..<in words> without any demur.

Notwithstanding anything to the contrary, as contained in the said Contract, we agree that your decision as to whether our constituent has made any such default(s) / breach(es), as aforesaid and



the amount or amounts to which you are entitled by reasons thereof, subject to the terms and conditions of the said Contract, will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Performance Bank Guarantee, but will pay the same forthwith on your demand without any protest or demur.

This Performance Bank Guarantee shall continue and hold good till 42 months from the date of signing of the contract, subject to the terms and conditions in the said Contract.

We bind ourselves to pay the above said amount at any point of time commencing from the date of the signing of the said Contract for a period of 42 months.

We further agree that the termination of the said Agreement, for reasons solely attributable to our constituent, virtually empowers you to demand for the payment of the above said amount under this guarantee and we would honor the same without demur.

We hereby expressly waive all our rights:

i. Requiring to pursue legal remedies against the Department; and ii. For notice of acceptance hereof any action taken or omitted in reliance hereon, of any defaults

under the Contract and any resentment, demand, protest or any notice of any kind.

We the Guarantor, as primary obligor and not merely Surety or Guarantor of collection, do hereby irrevocably and unconditionally give our guarantee and undertake to pay any amount you may claim (by one or more claims) up to but not exceeding the amount mentioned aforesaid during the period from and including the date of issue of this guarantee through the period.

We specifically confirm that no proof of any amount due to you under the Contract is required to be provided to us in connection with any demand by you for payment under this guarantee other than your written demand.

Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax, registered post or other electronic media to our address, as aforesaid and if sent by post, it shall be deemed to have been given to us after the expiry of 48 hours when the same has been posted.

If it is necessary to extend this guarantee on account of any reason whatsoever, we undertake to extend the period of this guarantee on the request of our constituent under intimation to you.

This Performance Bank Guarantee shall not be affected by any change in the constitution of our constituent nor shall it be affected by any change in our constitution or by any amalgamation or absorption thereof or therewith or reconstruction or winding up, but will ensure to the benefit of you and be available to and be enforceable by you during the period from and including the date of issue of this guarantee through the period.

Notwithstanding anything contained hereinabove, our liability under this Performance Guarantee is restricted to Rs One crore, and shall continue to exist, subject to the terms and conditions contained herein, unless a written claim is lodged on us on or before the aforesaid date of expiry of this guarantee.

We hereby confirm that we have the power/s to issue this Guarantee in your favor under the Memorandum and Articles of Association / Constitution of our bank and the undersigned is / are the recipient of authority by express delegation of power/s and has / have full power/s to execute this guarantee under the Power of Attorney issued by the bank in your favor.

We further agree that the exercise of any of your rights against our constituent to enforce or forbear to enforce or any other indulgence or facility, extended to our constituent to carry out the contractual



obligations as per the said Contract, would not release our liability under this guarantee and that your right against us shall remain in full force and effect, notwithstanding any arrangement that may be entered into between you and our constituent, during the entire currency of this guarantee.

Notwithstanding anything contained herein:

This Performance Bank Guarantee shall be valid only for 42 months from the date of signing of Contract.

We are liable to pay the guaranteed amount or part thereof under this Performance Bank Guarantee only and only if we receive a written claim or demand on or before the validity of the Guarantee i.e. 42 months from the date of signing of Contract.

Any payment made hereunder shall be free and clear of and without deduction for or on account of taxes, levies, imports, charges, duties, fees, deductions or withholding of any nature imposts.

This Performance Bank Guarantee must be returned to the bank upon its expiry. If the bank does not receive the Performance Bank Guarantee within the above-mentioned period, subject to the terms and conditions contained herein, it shall be deemed to be automatically cancelled.

This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby submit to the exclusive jurisdiction of courts of Justice in India for the purpose of any suit or action or other proceedings arising out of this guarantee or the subject matter hereof brought by you may not be enforced in or by such count. Dated ……………………. this ……….. day …………. 2020. Yours faithfully, For and on behalf of the …………… Bank, (Signature) Designation (Address of the Bank) Note: This guarantee will attract stamp duty as a security bond. A duly certified copy of the requisite authority conferred on the official/s to execute the guarantee on behalf of the bank should be annexed to this guarantee for verification and retention thereof as documentary evidence in the matter. NOTE: BANK GUARANTEE WILL BE SEPARATE FOR BOTH THE