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Page 1: Request for Proposal: M&E System Training

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Page 2: Request for Proposal: M&E System Training

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Request for Proposal: M&E System Training

Main Facts Table

RFP reference FY20-0120 M&E System Training

RFP launch date 11th November 2019

Contract Manager Anne Williams

Deadline for submission of proposals 6th December 2019

Submission of Proposals to

[email protected]

Please include the RFP reference number above in all correspondence.

Page 3: Request for Proposal: M&E System Training

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Table of Contents

PART 1: INSTRUCTIONS TO PROPOSERS AND PROPOSAL CONDITIONS ................................................. 5

1:1: Summary of the Requirement ..................................................................................................... 5

1.2: Definitions .................................................................................................................................... 5

1.3: Structure of this Document ......................................................................................................... 5

1.4: RFP Key Dates .............................................................................................................................. 6

1.5: Company Contact ......................................................................................................................... 6

1.6: Queries and Questions during the RFP Period............................................................................. 7

1.7: Amendments to RFP documents ................................................................................................. 7

1.8: Proposal Lodgement Methods and Requirements ...................................................................... 7

1.9: Late Proposals .............................................................................................................................. 7

1.10: Acceptance of Proposals ............................................................................................................ 7

1.11: Alternative Proposals ................................................................................................................. 8

1.12: Validity of Proposals .................................................................................................................. 8

1.13: Evaluation of Proposals .............................................................................................................. 8

1.14: Withdrawals ............................................................................................................................... 9

1.15: Proposers to Inform Themselves ............................................................................................... 9

1.16: Costs of Preparing Proposals ..................................................................................................... 9

1.17: Confidentiality ............................................................................................................................ 9

1.18: Inconsistencies and Omissions .................................................................................................. 9

1.19: References ................................................................................................................................. 9

1.20: Proposal Acknowledgement ...................................................................................................... 9

1.21: Return of RFP Documents ........................................................................................................ 10

PART 2: THE REQUIREMENT ................................................................................................................. 11

2.1: Background Information on Plan International ......................................................................... 11

2.2: Background to this Request for Proposals ................................................................................. 11

Page 4: Request for Proposal: M&E System Training

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2.3: Key Deliverables ......................................................................................................................... 12

2.4: Resourcing, Scope and Responsibilities ..................................................................................... 13

2.5: Methodology .............................................................................................................................. 13

2.6: Activities and Timing .................................................................................................................. 15

PART 3: INFORMATION TO BE PROVIDED BY PROPOSERS ................................................................... 16

3.1: Supplier’s Questionnaire ............................................................................................................ 16

3.2: Tenderer’s Details and Background ........................................................................................... 16

3.3: Technical Proposal ..................................................................................................................... 16

3.4: Pricing Information .................................................................................................................... 16

3.5: Suggested Chronogram .............................................................................................................. 16

3.6: Trainer Information .................................................................................................................... 17

APPENDIX 1: SESSION OUTLINES AND SAMPLE TARGET KNOWLEDGE & SKILLS ................................. 18

Page 5: Request for Proposal: M&E System Training

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PART 1: INSTRUCTIONS TO PROPOSERS AND PROPOSAL CONDITIONS

1:1: Summary of the Requirement

Plan International is looking to select an external partner to design and develop instructor-led training

materials and deliver both face-to-face and virtual system training for our new global online Monitoring

& Evaluation (M&E) system.

Further details of the requirement are described in Part 2 of this Request for Proposal (RFP).

1.2: Definitions

For the purposes of this RFP and any subsequent contract, the following definitions, unless otherwise noted, apply.

Company Means Plan Limited, hereafter know as Plan

Contract Means any contract that results from this Request for

Proposal

Contractor Means the entity that forms a Contract with the Company for

provision of the requirement.

Proposal Means a written offer submitted in response to this Request

for Proposal

Proposer

Means an entity that submits, or is invited to submit, a

Proposal in response to this Request for Proposal

Requirement Means the supply to be made by the Contractor to the

Company in accordance with Part 2 of the RFP.

1.3: Structure of this Document

This RFP comprises four parts, as described below:

Part Title Description

1 Instructions to Proposers and Proposal Conditions

Sets out rules and requirements for participation in the RFP.

2 The Requirement Sets out details of the requirement, including scope of works.

3 Information to be Provided by Proposers

Sets out the minimum RFP response requirements to allow due consideration by the Company.

4 Proposed Contract Sets out the applicable terms and conditions that will apply to any contract arising from this RFP.

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1.4: RFP Key Dates

The following key dates apply to this RFP:

RFP Issue Date 11th November 2019

Deadline for lodgement

of Proposal

Acknowledgement

15th November 2019

Deadline for submission

of questions in relation

to this RFP

15th November

Deadline for Plan

International to answer

RFP questions

20th November 2019

RFP Closing Date and

Time

6th December 2019 23:59 GMT

Notification of shortlisted

bidders

W/C 16th December 2019

Shortlisted bidders’

presentations

Between W/C 13TH January and W/C 20th January 2020

Estimated Contract

Award Date

3rd February 2020

Contract Go-live Q1 2020

1.5: Company Contact

The following individual is the nominated Company contact for this RFP.

Name Anne Williams

Title/Position Programme Y.O.D.A. Learning & Development Manager

Contact email [email protected]

Procurement email [email protected]

Postal address Block A, Dukes Court, Duke Street, Woking, Surrey GU21 5BH

Page 7: Request for Proposal: M&E System Training

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1.6: Queries and Questions during the RFP Period

Proposers are to direct any queries and questions regarding the RFP content or process to the Plan

Contact. No other Plan personnel are to be contacted in relation to this RFP unless directed to do so

by the Plan Contact. Plan reserves the right to disqualify and reject Proposals that do not comply with

this requirement. All questions should be submitted in writing to the Contact email address.

We may choose to convey responses to submitted questions and queries to all Proposers so that

each is equally informed.

1.7: Amendments to RFP documents

We may amend the RFP documents by issuing notices to that effect to all Proposers and may extend

the RFP closing date and time if deemed appropriate.

1.8: Proposal Lodgement Methods and Requirements

• Proposers must submit one copy of their Proposal by email to: procurement@plan-

international.org.

• The subject heading of the email shall be FY20-0120 M&E Proposal System Training.

• Please submit electronic documents in both PDF and MS Word format.

• Proposers may submit multiple emails (suitably annotated – e.g. Email 1 of 3), or zipped, if

attached files are deemed too large to suit a single email transmission.

• Proposals must be prepared in English and must contain the information requested in Part 3

of this RFP.

1.9: Late Proposals

Proposers are responsible for submitting their Proposals prior to the RFP closing date and time, in

accordance with the acceptable lodgement requirements described above. There will be no allowance

made by us for any delays in transmission of the Proposal from Proposer to Plan. Any Proposal

received by Plan later than the stipulated RFP closing date and time may be removed from further

consideration by Plan.

1.10: Acceptance of Proposals

A Proposal will not be accepted by us unless and until Plan has signed a Contract or sent a 'Notice of

Award' in writing to the successful Proposer.

Plan is under no obligation to accept the lowest priced Proposal or any Proposal and reserves the

right to reject any Proposal which is incomplete, conditional or not complying with the RFP

documents.

Page 8: Request for Proposal: M&E System Training

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1.11: Alternative Proposals

Proposers may submit alternative Proposals it they feel it may offer Plan additional benefits whilst still

complying with the Requirement. We reserve the right to accept or reject any proposed alternative

either wholly or in part.

1.12: Validity of Proposals

Proposals submitted in response to this RFP are to remain valid for a period of 60 days from the RFP

closing date.

1.13: Evaluation of Proposals

As we evaluate Proposals, we will be considering the following:

• Evidence of ability and experience in designing and delivering interactive, engaging instructor-

led training which demonstrably meets defined learning outcomes

• Evidence of ability and experience in designing and delivering systems training which enables

learners to achieve practical outcomes

• Experience with Amp Impact, the M&E solution for non-profit organisations sitting on the

Salesforce platform (or experience of a similar system)

• Experience of delivering training on the Salesforce platform

• Expertise and experience of Monitoring & Evaluation within an International Non-

Governmental Organisation

• Experience in designing and delivering training on interdependent/integrated systems

• Ability and experience in working with other partners to deliver a jointly developed training

package

• Experience of delivering training to multiple users with different levels of digital

experience/capability

• Language capability (English, French and Spanish)

• Supplier location and its impact on collaboration with Plan International staff in Woking and

Vera Solutions staff based in London

• Capacity for trainers to travel to deliver regional workshops outside Europe

• Flexibility (as dates may change)

• Potential capability to also deliver system training for our new ERP system (MS Dynamics)

and Data Warehouse

• Affordability and value for money.

Page 9: Request for Proposal: M&E System Training

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These criteria are not in any particular order; nor do they necessarily carry equal weight. Plan may

request additional information from Proposers to assist further evaluation of Proposals.

Shortlisted Proposers will be asked to present before an assessment panel. At that stage we would

expect to meet the proposed M&E system trainers.

1.14: Withdrawals

Proposals may be withdrawn at any time prior to the RFP closing date and time by written notice to

Plan.

1.15: Proposers to Inform Themselves

We have taken all reasonable care to ensure that the RFP is accurate. However, we give no

representation or warranty as to the accuracy or sufficiency of the contained information and that all

Proposers will receive the same information. Proposers are required to inform themselves fully of all

conditions, risks and other circumstances relating to the proposed contract prior to submitting a

Proposal. Proposed prices shall be deemed to cover the cost of complying with all the conditions of

the RFP and of all things necessary for the due and proper performance and completion of the

Requirement.

1.16: Costs of Preparing Proposals

All costs relating to the preparation and submission of a Proposal are the sole responsibility of the

Proposer. Plan shall not pay any Proposer, wholly or in part, for its Proposal.

1.17: Confidentiality

Except as required for the preparation of a Proposal, Proposers must not, without Plan’s prior written

consent, disclose to any third party any of the contents of the RFP documents. Proposers must

ensure that their employees, consultants and agents also are bound and comply with this condition of

confidentiality.

1.18: Inconsistencies and Omissions

Proposers must promptly advise Plan in writing of any inconsistencies and omissions they discover in

the RFP.

1.19: References

As part of this RFP, Proposers will need to supply contact details of three References. Plan will contact

the references in order to be assured on competency of the Proposer. Please provide contact

information to include; type of contract, period of performance, company name, contact name,

telephone number and email.

1.20: Proposal Acknowledgement

By participating in this RFP Proposers are indicating their acceptance to be bound by conditions set

out in this Part. Proposers are to acknowledge this acceptance and furnish details of their

representative that will be the sole point of contact for all matters relating to the RFP, in writing, to

Plan prior to the proposal acknowledgement due date set out in Section 1.4.

Page 10: Request for Proposal: M&E System Training

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Any Proposer choosing not to submit a Proposal is required to acknowledge this intent, in writing, to

the Company and return all RFP documentation to the Company prior to the proposal

acknowledgement due date.

1.21: Return of RFP Documents

Proposers must return to Plan all issued hard copies of the RFP documents within seven (7) days of

being notified that their Proposal was unsuccessful. Unsuccessful Proposers are to also permanently

delete any electronic copies of RFP documents (either issued by Plan or created by the Proposer).

Page 11: Request for Proposal: M&E System Training

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PART 2: THE REQUIREMENT

2.1: Background Information on Plan International

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected. Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 75 years. We have 54 Country Offices across the following regional hubs: Americas; Asia Pacific; Middle East, East, Southern & Northern Africa; West & Central Africa. We have a presence in additional countries in the form of National Organisations, which are responsible for fundraising and ensure the effective management and implementation of major grant-funded projects.

Read more about Plan International's Global Strategy: 100 Million Reasons at https://plan-international.org/strategy.

2.2: Background to this Request for Proposals

Until recently, Plan International Country Offices have adopted varying approaches to Monitoring &

Evaluation (M&E). This has led to insufficient clarity regarding the value of some programmes and

projects to beneficiaries, and inconsistent reporting to donors. There has been a need for a single

integrated approach and system.

We have therefore embarked upon a major project to strengthen our M&E activity within the

organisation. In addition to the M&E upskilling and support work which is ongoing at a regional and

country level, we are formalising best practice and ensuring data transparency via the introduction of

our first global online M&E system: Amp Impact. Built as an app on the Salesforce platform, Amp

Impact enables us to abandon monitoring via spreadsheets and to set up logical frameworks within

the system, in which the goals, activities, indicators, anticipated results and other components of a

particular project are structured. The system integrates mobile data collection (via the integrated Taro

Works tool) and provides reporting and intelligence for the organisation and for donors.

The introduction of our first online M&E system is part of a broader organisational change

programme: Programme Y.O.D.A. (Your Organisation’s Data and Analytics), which will help us

become a more data driven and transparent organisation. Through this programme, we will change

our Enterprise Resource Planning (ERP) solution; revise our processes and working practices in

relation to Finance, Grants, Programmes and Projects, and Logistics and Procurement; and develop a

new M&E solution.

In 2020, data in our new M&E system will be integrated via a Data Warehouse with data in our new

ERP solution (MS Dynamics 365).

Page 12: Request for Proposal: M&E System Training

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2.3: Key Deliverables

Plan International is looking to select an external partner to develop instructor-led training materials

and deliver both face-to-face and virtual system training for our new online Monitoring & Evaluation

(M&E) system.

We are looking for our partner organisation to provide the following deliverables:

• Creation of learning materials to support system training for Core M&E staff and Superusers

on our new M&E system (working closely with the system developers, Vera Solutions; and

meeting the specified learning outcomes and quality standards defined by Learning &

Development at Plan International)

• Creation of assessments to support the system training

• Delivery of the following M&E system training:

o 5 face-to-face workshops of 5 days each for Core M&E staff

▪ Pilot workshop in English at a location TBC

▪ 2 workshops in English at locations TBC for Asia and Eastern/Southern

Africa

▪ 1 workshop in French at a location in West Africa

▪ 1 workshop in Latin American Spanish at a location in Latin America

o Approximately 9 sessions (15 hours) of additional virtual training for Superusers (see

Appendix 1 for more details) to be delivered to the pilot group and then to the regional

groups mentioned above.

We are looking for teamwork and continuity globally within the external training team so that

knowledge and experience gained with one learner group benefits other learners. We would prefer to

avoid the following scenario: one trainer delivers training in English, another in Spanish, and another

in French.

Training dates will depend on the confirmed deployment plan for the M&E system. We are currently

looking at most training delivery taking place May-October 2020.

Group size will be large: 20-35 participants per session.

Plan will be responsible for organising training venues and related logistics, including invitations to

participants.

Training will take place all or mostly outside Europe. Plan International will cover trainers’ reasonable

travel costs, in accordance with our travel policy.

Page 13: Request for Proposal: M&E System Training

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2.4: Resourcing, Scope and Responsibilities

The following table shows the scope of the work required by our external training partner and the

respective responsibilities of Plan and of Vera Solutions, our system developer.

External Training Partner Plan International Vera Solutions

• Creation of instructor-led

learning materials (face to

face and virtual) to meet

the learning outcomes and

quality standards specified

by Plan International for

M&E system training

• Delivery of 5-day face-to-

face workshops for Core

M&E Staff plus virtual

training sessions for

Superusers

• Accountability for

preparation and delivery of

the system training

sessions while

collaborating with

stakeholders and subject

matter experts (SMEs) at

Plan and Vera

• General M&E

Strengthening upskilling

• Learning needs analysis

for M&E system training

(See the proposed Session

Outlines and Target

Knowledge & Skills for

each session in Appendix

1)

• Ownership of all intellectual

property relating to

materials and resources

(Plan retains the right for

future training using these

materials to be delivered

by Plan staff or other

external trainers selected

by Plan)

• Experienced M&E

specialists from Plan

International will join all

M&E system training to

answer specific questions

• Evaluation of the training

• Development of Plan’s new

M&E system on Amp

Impact (sitting on the

Salesforce platform)

• Provision of the following:

o System documentation

o Quick reference guides

for end users

o Online demos and

videos for use as self-

paced learning

• Participation as an SME in

all training

2.5: Methodology

We use the ADDIE framework:

Page 14: Request for Proposal: M&E System Training

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Analysis and High Level Design

• We (at Plan, working closely with the system developers, Vera) have already carried out the

learning needs analysis for M&E system training and have proposed the learning solutions

listed in Appendix 1.

• We are seeking additional external resourcing only to design and deliver instructor-led training

for Core M&E staff and for Superusers. Training for other roles, e.g. Leadership, will be

managed internally.

• Training for Core M&E staff will be provided via a 5-day face-to-face workshop delivered

regionally by our external training partner.

• Additional follow-up training for M&E Superusers will be delivered via virtual sessions

facilitated by our external training partner.

• This instructor-led training will form part of a blend. Our development partner Vera will be

developing self-paced videos and demos – and Plan will be providing high level messages

and introductions to the system before the first workshop. Plan will embed the training into

business as usual (BAU) after initial deployment.

Detailed Design and Development

• Our external training partner will do the detailed design and development of the instructor-led

system training materials (face-to-face and virtual) to meet the identified learning outcomes

and standards.

• We expect our training partner to develop engaging, interactive materials, building in review,

reinforcement and consolidation. Learners will take part in: activities requiring them to

demonstrate their understanding of key concepts; hands-on systems practice; and scenarios

requiring them to make appropriate decisions as they use the system.

Implementation

• We expect our external training partners to have become expert in the Plan approach to

Monitoring & Evaluation and in the Amp Impact and Taro Works systems before delivering

systems training – though they will be supported in sessions by Plan M&E specialists and by

our development partners, Vera.

• We expect virtual sessions to be interactive, in the same way that we expect face-to-face

sessions to engage the learner.

Evaluation (Kirkpatrick Evaluation Framework)

The evaluation for the M&E system training will be undertaken by Plan International – not by the

external training provider.

Level 1 (Reaction) We will seek pilot feedback and also feedback following each regional

deployment of training to make ongoing improvements.

Level 2 (Learning)

• Our external training partner will build interactivity into training sessions so that trainers can

monitor participants’ learning and reinforce key points where required.

• Our external training partner will create online assessments (key concepts and system-based) to

accompany the training and demonstrate achievement of learning objectives.

• We at Plan are exploring additional ways of giving confidence to the business that learning has

taken place, e.g. a more formalised assessment or certification for certain roles. This is not the

responsibility of our external training partner.

Page 15: Request for Proposal: M&E System Training

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Level 3 (Individual Behaviour Change)

As a final step of the training, we are planning to create a simulation, asking learners to use both ERP

and M&E systems for business purposes in an integrated manner.

• Staff will be given a 30 Day Challenge to encourage embedding of new habits.

• Senior/Experienced staff will use skills checklists to confirm observation of new key skills in

practice, and to identify any areas requiring additional support.

Level 4 (Business Results)

We are aiming to support achievement of the same benefits and KPIs used throughout Programme

Y.O.D.A.

2.6: Activities and Timing

Current expectations regarding schedules are as follows.

What When

Publish tender requirements November 11th, 2019

Deadline for submission of proposals December 6th 2019

Select external system training partner Early Feb 2020

Develop training materials for Core M&E Users and Super

Users

Feb-March 2020

Review and agree training materials April 2020

Deliver pilot workshop for Core M&E Staff (5 days) May 2020 (Dates TBC)

Superuser training for pilot May 2020 (Dates TBC)

M&E pilot (5 countries) June 2020

Regional training workshops July-Oct 2020

Virtual Superuser training July-Oct 2020

Regional deployment of M&E system Aug-Nov 2020

Review, lessons learnt and handover of final

materials/recordings for inclusion in BAU training

To be complete by end Dec 2020

Page 16: Request for Proposal: M&E System Training

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PART 3: INFORMATION TO BE PROVIDED BY PROPOSERS

This Part details all the information that Proposers are required to provide to the Company.

Submitted information will be used in the evaluation of Proposals. The Proposal structure should be

as follows:

3.1: Supplier’s Questionnaire

All sections must be completed. If any of the questions don’t apply to you, please mark N/A and justify

why. Return the questionnaire to [email protected] along with your proposal.

3.2: Tenderer’s Details and Background

This part should describe the Proposer’s general information, main services, areas of expertise and

background (3 pages maximum).

3.3: Technical Proposal

This section should describe in detail how you would meet the requirements outlined in Section 2 of

this RFP.

3.4: Pricing Information

This part sets out the information necessary for Proposers to furnish rates and prices as consideration

for delivering the Requirement against any resultant Contract. (Excel format)

Rates: Please ensure that rates for the following activities are clear:

• Materials development/preparation

• Training delivery

• Travel days.

Prices include all costs: Submitted rates and prices are deemed to include all costs, insurances,

taxes, fees, expenses, liabilities, obligations risk and other things necessary for the performance of

the requirement. Any charge not stated in the Proposal as being additional will not be allowed as a

charge against any transaction under any resultant contract.

Applicable goods and services taxes: Proposal rates and prices shall be exclusive of United

Kingdom Value Added Tax.

Currency of proposed rates and prices: Unless otherwise indicated, all rates and prices submitted

by Proposers shall be in GBP £ sterling.

3.5: Suggested Chronogram

This part should include a detailed list of phases, activities, deliverables and broken-down costs

associated with each activity. (Excel format)

Page 17: Request for Proposal: M&E System Training

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3.6: Trainer Information

We require specific names and information about the experience of the trainers proposed for training

delivery. We would also expect to meet the proposed trainers, should the Proposer be shortlisted.

Each trainer’s CV may also be requested.

PART 4: PROPOSED CONTRACT

Successful Tenderers will be expected to enter into a Service Agreement for a period of 1 year.

Plan International will own the intellectual property relating to all M&E system training materials and

resources developed by the Contractor. Plan retains the right for future training using these materials

to be delivered by Plan staff or other external trainers selected by Plan. The Contractor may only re-

use the materials with other clients with the express permission of Plan International.

A copy of the standard Plan’s Terms and Conditions will be provided at a later stage.

Page 18: Request for Proposal: M&E System Training

18

APPENDIX 1: SESSION OUTLINES AND SAMPLE TARGET KNOWLEDGE &

SKILLS

M&E SYTEMS TRAINING: TARGET LEARNERS

Who is the 5 day Core M&E Training workshop aimed at?

• Most senior M&E staff (M&E Managers, M&E Specialists at Country Office)

• Regional M&E Specialists must attend the F2F Workshop

• Each Country Office is expected to fund 1-2 participants to travel to a Core M&E Workshop -

ideally able to cascade to others on their return (ideally good trainer, aptitude for digital systems)

• Project staff, e.g. Project Managers. PMs particularly need this as they will need to work across

both M&E and ERP. However, PMs are budgeted to Grants and wouldn't cascade M&E training.

NOTE: M&E and Project staff have different needs. Project staff need Monitoring - not

Evaluation.

Super User Training

• All Super Users need to attend the 5 -day Core Systems workshop - to be followed by additional

Super User training. Additional Super User training is expected to be virtual.

• Super Users (or others briefed by Super Users) will train Data Collectors.

Other Target Learners

The following groups of target learners will be trained by Plan International staff. Their training needs

are outside the scope of this RFP.

• Leadership

• National Offices

• External Partners

• Plan International staff in non-M&E roles, i.e. Comms, Disaster Recovery Management (DRM),

Business Development Managers (BDM), Sponsorship, Grants, Global Assurance (GA),

Technical Advisors (TA), IT, HR, will also need some MERL training. Their use of the system is

limited to data consumption and limited required functionality.

Page 19: Request for Proposal: M&E System Training

19

5-DAY CORE M&E SYSTEMS WORKSHOP: OUTLINE

SUPER USER TRAINING OUTLINE

All Super Users need to attend the 5 -day Core Systems workshop. Following this, they will join 9

virtual sessions aimed solely at Super Users.

DATA COLLECTION USING TARO WORKS (Train the Trainer)

Session Target Learner Length Format

1 Data Collection using Taro Works

Super Users 1 hour Virtual training for Super

Users, who will cascade

training to Data Collectors

ADVANCED DATA COLLECTION

Session Target Learner Length Format

2 Form Creation & Mapping Super Users 1 hour Virtual

3 Form Administration &

Distribution

Super Users 2 hours Virtual

4 Practice: Focus on own Form

Creation

Super Users 2 hours Individual

5 Q&A Session - following

individual practice

Super Users 1 hour Virtual

Page 20: Request for Proposal: M&E System Training

20

ADVANCED REPORTING

Session Target Learner Length Format

6 Building Reports Super Users 2 days Blend of virtual, self-paced

(including using Salesforce

Trail Heads), task-based

working on own reports, and

another virtual session to

provide feedback and Q&A

7 Building Dashboards Super Users 2 hours Virtual

SUPPORT, TROUBLESHOOTING AND ESCALATION

Session Target Learner Length Format

8 Support, Troubleshooting & Escalation

Super Users 1 hour Virtual 1 hour initial session -

to be followed by monthly 1

hour sessions (e.g. on

updates, new releases,

common issues)

SUPPORTING APPROVERS

Session Target Learner Length Format

9 Supporting Approvers Super Users 3 hours? Self-paced pre-work plus a 1

hour virtual session

Page 21: Request for Proposal: M&E System Training

21

SAMPLE TARGET KNOWLEDGE AND SKILLS

Target Knowledge and Skills have been identified for each session. Here you can see a sample of the

level of detail already defined. The sample below relates to the 3 sessions on Day 2 (Workshop).

DAY SESSION

NUMBER

SESSION

TITLE

OVERALL

SESSION

GOALS

TARGET

KNOWLEDGE

TARGET SKILLS

2 1 FRAMEWORK

PRE-

REQUISITES

Do project

M&E set-up

before

creating a

framework

(logframe)

Identify what

M&E project set-

up entails

Describe the

flow of data,

including from

external sources

Explain the

thematic area

hierarchy (e.g.

AOGD, sub-

impact) and the

implications for

set-up

Explain the

implications of

decisions made

during the set-

up

Explain how to

make changes

to set-up details

and the approval

processes

involved

Identify who else

to involve in

M&E set-up

decisions

Navigate to the

project object and

object record

Add: geographic

areas, reporting

periods, thematic

areas, project roles

Edit: geographic

areas, reporting

periods, thematic

areas, project roles

Submit for approval

Ensure changes are

approved

Page 22: Request for Proposal: M&E System Training

22

DAY SESSION

NUMBER

SESSION

TITLE

OVERALL

SESSION

GOALS

TARGET

KNOWLEDGE

TARGET SKILLS

2 2 USING AN

EXISTING

FRAMEWORK

Navigate to

and select

from existing

global

frameworks,

including core

components

and

mandatory

indicators

Identify the

location of the

global results

framework in the

system

Explain why

there are core

components and

mandatory

indicators and

which are

applicable

Explain how to

filter global

results

frameworks by

criteria

Navigate to the global

results framework

from a project

Filter the global

results frameworks as

appropriate

Select relevant info

from a global results

framework

(mandatory info and

relevant optional info)

Review your draft

framework (lograme)

to determine next

steps

Page 23: Request for Proposal: M&E System Training

23

DAY SESSION

NUMBER

SESSION

TITLE

OVERALL

SESSION

GOALS

TARGET

KNOWLEDGE

TARGET SKILLS

2 3 ADAPTING

AND

CREATING

YOUR OWN

FRAMEWORK

Adapt and

create your

own

framework

(lofgrame)

ready for

approval

Explain how to

set appropriate

targets

Identify the

component parts

of project

frameworks

(logframes)

Identify what

makes a good

indicator and

indicator

features

Describe the

framework

(logframe) item

hierarchy

(output,

outcome etc.)

Identify who else

to involve in

framework

(logframe)

creation

Explain how to

make changes

to frameworks

(logframes) and

approval

processes

involved

Identify the key

considerations

when

interpreting data

re projects

objectives and

results

Explain what

needs to be

communicated

to whom

Create an indicator

Edit existing

indicators

Add an indicator to a

framework (logframe)

item

Create a framework

(logframe) item

Add targets

Check the framework

(logframe) matches

donor requirements

Navigate between the

framework (logframe),

indicator, target and

results pages

Submit for approval

Approve changes

Export a framework

(logframe) for donor

reporting

View performance

graphs and

communicate

information from them

appropriately

Page 24: Request for Proposal: M&E System Training

24

Explain what

needs to happen

regarding

implementation

plans