report for: information item number: contains confidential no

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Report for: INFORMATION Item Number:

Contains Confidential or Exempt Information

0BNO

1BTitle Council Annual Performance Report 2014/15 2BResponsible Officer(s) Matthew Booth

Interim Director of Policy and Performance 020 8825 7485 E-mail: [email protected]

3BAuthor(s) Rajiv Ahlawat Research and Performance Manager 0208 825 6380 email : [email protected]

Portfolio(s) Cllr. Yvonne Johnson (Finance and Performance) 4BFor Consideration By Cabinet 5BDate to be Considered 21 July 2015 6BImplementation Date if Not Called In

N/A – Information only

7BAffected Wards N/A 8BKeywords/Index Key Indicators, Priorities, Performance, Corporate Plan Purpose of Report: This report provides a description of the year-end performance against the set of performance indicators for 2014/15. These indicators sit within the Corporate Plan and performance against them demonstrates progress against the Council’s priorities. The report also highlights progress on the delivery of commitments set out in the Corporate Plan. 1. Recommendations That Cabinet

i) Notes the contents of the report; ii) Notes the progress made against the Corporate Plan performance indicators;

and iii) Notes the progress made against each of the Corporate Plan Commitments. iv) Notes Ealing’s comparative performance versus the London average, as

available from the London Councils LAPS data for 2014/15

2. Reason for Decision and Options Considered The purpose of this report is to provide the Cabinet with a summary of the 2014/15 year-end performance against key indicators set out within the Corporate Plan. The report describes performance against key targets for operational delivery and service improvement, as well as the direction of travel of comparable performance indicators since last year. The report also highlights progress against the delivery of the Corporate

mailto:[email protected]

mailto:[email protected]

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Plan Commitments by the end of the year 2014/15, and provides a summary of Ealing’s comparative performance against the London average on a select number of indicators. 3. Summary of 2014/15 Performance 3.1 Introduction A set of 54 Performance Indicators (PIs) were agreed for regular monitoring and reporting to Cabinet and Corporate Board for the year 2014-15. These performance indicators have been selected from the former National Indicator Set (NIS) as well as local service indicators. They help the Council to monitor and manage service delivery, quality and value for money. 3.2 Year-end Performance against Targets in 2014/15 At the end of the year 2014/15, out of the total 54 performance indicators, 38 or 70% of PIs met their targets for the year, which means that the proportion of PIs achieving their year-end targets has shown improvement for the fifth consecutive year since 2010/11 (Figure 1). 15 (28%) indicators missed their annual targets in 2014/15 – this was down from 31% PIs missing targets last year. The outturn for one indicator – Local 44, CO2 emissions reduction – is not available yet, therefore the final position will change once the performance information for Local 44 becomes available (expected in August 2015).

Figure 1: Performance against target 2010/11 – 2014/15

3.3 Direction of Travel of Performance

Out of the total 54 performance indicators in 2014/15, the direction of travel of two indicators (Local 23c – qualifications achieved by out-of-work residents, and Local 59 – avoidable emergency admissions) cannot be compared between 2013/14 and 2014/15 as they were selected as new indicators in 2014/15. In addition, the year-end

53%

57%

60%

69%

70%

40%

43%

40%

31%

28%

7%

2%

2010/11

2011/12

2012/13

2013/14

2014/15

Target met Target not met Data not available

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performance of Local 44, CO2 emissions reduction from council building stock, is not yet available for 2014/15.

An analysis of the direction of travel (Table 1) therefore shows that 27 (52%) out of the 52 comparable indicators have improved or maintained their performance this year since 2013/14, whereas 24 or 46% have shown a decline.

Table 1: Direction of travel of performance from 2013/14 to 2014/15

Direction of Travel No. of Indicators Percentage

Performance Up 24 46% Performance Unchanged 3 6% Performance Down 24 46% Outturn not available 1 2% Total comparable 52 100%

3.4 Performance against the Corporate Plan Commitments Overall, there are 72 Commitments in the Council’s Corporate Plan and the table below shows the RAG (Red, Amber, Green) status of these, organised by Corporate Plan Priority. During 2014/15, 70 or 97% of the Corporate Plan Commitments had a green RAG status. Only two Commitments were amber, and none was red.

Table 2: Progress on Corporate Plan Commitments by Priority Corporate Plan Priority Red Amber Green

A Prosperous Borough 0 2 21 A Safer Borough 0 0 13 A Healthier Borough 0 0 13 A Cleaner Borough 0 0 5 A Fairer Borough 0 0 10 An Accessible Borough 0 0 8

Total 0 (0%) 2 (3%) 70 (97%) More details of progress made against each of the Corporate Plan Commitments are provided in Table 9 of this report. 3.5 Benchmarking against London-wide Performance Facilitated by London Councils, all London boroughs have agreed to take part in a project titled Local Authority Performance Solution (LAPS), which enables the sharing, comparison and analysis of local performance data on a quarterly basis. LAPS results for year-end 2014/15 show that out of the 34 comparable indicators, Ealing performed above the London average on 20 or 59% of the indicators, and below on 41%. Ealing’s best performing indicator, in comparison with the London average, was the number of kilograms of waste collected per household during 2014/15 (359), which was “significantly above” the London average (530).

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Further, the total number of indicators below the London average has reduced from 17 (50%) in 2013/14 to 14 (41%) this year, although one of them is now “significantly below” the average (percentage of non-domestic rates collected – Ealing 96.3% vs. London average 98.1%). More details are shown in Table 3 below while the full LAPS dashboard is appended to this report as Appendix 1.

Table 3: Ealing’s performance vs. London overall (LAPS results 2013/14 and 2014/15)

Number 2013/14

Percent 2013/14

Number 2014/15

Percent 2014/15

Above London average 15 44% 16 47%

Quite above London average 2 6% 3 9%

Significantly above London average 0 0% 1 3%

Sub Total: Above London average 17 50% 20 59%

Below London average 15 44% 12 35%

Quite below London average 2 6% 1 3%

Significantly below London average 0 0% 1 3%

Sub Total: Below London average 17 50% 14 41%

Total comparable indicators 34 100% 34 100% 3.6 Highlights against Corporate Plan Priorities The following sections present key performance highlights during the year 2014/15, organised by the Corporate Plan Priorities. Full details of performance against all the indicators are shown in Table 8 of this report.

A Prosperous Borough

In view of this priority the council and partners have been working towards creating the right conditions for economic growth, enhancing employment opportunities for local people especially for vulnerable groups, providing affordable, high quality and decent housing, and helping young people to achieve at school and compete in the job market. Some of the key performance highlights under this priority are discussed below. (NI 117) Young people 16-18 Not in Education, Employment or Training (NEETs) Ealing Council continues to perform strongly in supporting and keeping young people in education, employment or training. The final outturn for 2014/15, which is measured by the three month average between November 2014 to January 2015, shows that 3.0% of young people in Ealing were NEETs. This was a reduction from 3.3% in 2013/14. Ealing’s performance has also been better than the London and national averages in every year since 2011/12 (Figure 2).

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Figure 2: Proportion of NEETs in Ealing, London, and England; 2011/12 – 2014/15

(Local 23a and Local 23c) Number of out-of-work residents supported to gain work and number of accredited qualifications achieved by out of work residents In 2014/15 the Council and its partners hoped to support at least 230 out-of-work residents to gain employment. This target was exceeded by the end of the third quarter of the year, and at year-end a total of 389 residents were supported to secure employment, 69% higher than the annual target. Further, a total of 455 accredited qualifications were also achieved by out-of-work residents in 2014/15. This was 70% more than the annual target of 268. (NI 155) Number of affordable homes delivered (gross) A large number of affordable homes (416) were delivered in the last quarter of 2014/15, leading to a total of 606 homes being delivered in the year against an annual target of 262. In view of the Corporate Plan measure of success of building 1,500 affordable homes during the four year period 2014-18, this means that over 40% of the target has been achieved in the first year of the Plan. Educational Attainment at Key Stages 2 and 4 Results at Key Stage 2 level have been positive in summer 2014, both in terms of overall educational attainment as well as gaps in achievement between disadvantaged pupils and their peers. There has been a four points increase in the percentage of children achieving Level 4 or above in Reading, Writing and Maths at Key Stage 2 since summer 2013, and nearly a three percentage points reduction in the achievement gap between disadvantaged pupils and their peers (Table 3).

3.2% 3.3% 3.3% 3.0%

4.5% 4.7%

3.8% 3.4%

6.1% 5.8%

5.3% 4.7%

2011/12 2012/13 2013/14 2014/15

Ealing London England

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Table 4: Key Stage 2 attainment results for summer 2013 and 2014

Indicator Summer 2013

Summer 2014

NI 73 – Achievement at Level 4 or above in Reading, Writing and Maths at Key Stage 2 77% 81%

NI 102a – Achievement gap between disadvantaged pupils and their peers achieving the expected level at Key Stage 2 12.2% 9.5%

On the other hand, at Key Stage 4, although there has been slightly over one point decrease in the percentage of pupils achieving 5 A* to C grades including English and Mathematics at GCSE or equivalent level, this was better than the national average and should also be seen against a national decrease of almost six percentage points (from 59.2% in 2013 to 53.4% in 2014). The relative decline in Ealing was also less than that in 26 other London boroughs. Further, the achievement gap between disadvantaged pupils and their peers at Key Stage 4 also increased from 19.3% in 2013 to 20.7% in 2014.

Table 5: Key Stage 4 attainment results for summer 2013 and 2014

Indicator Summer 2013

Summer 2014

NI 75 – Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths 60.9% 59.8%

NI 102b – Achievement gap between disadvantaged pupils and their peers achieving the expected level at Key Stage 4 19.3% 20.7%

(NI 156) Households living in Temporary Accommodation The number of households living in temporary accommodation (TA) has been rising over the last four years, more than doubling from 917 in 2011/12 to 1,891 in 2014/15. This figure has exceeded the previously high level seen in 2008/09 (1,855).

The rise may be attributed to an increasing number of households approaching the Council as homeless, a lack of housing supply, and a lack of movement out of temporary accommodation units. The Council has been acquiring additional units to accommodate the households in order to reduce the use of bed and breakfasts.

The supply of private rented properties in the borough is extremely limited; therefore finding properties for benefit dependent households to meet the borough’s demand remains a source of significant financial pressure for the Council.

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Figure 3: Households in Temporary Accommodation since 2008/09

(Local 54) Number of Households in Bed and Breakfast (B&B) accommodation After remaining stable at 148 in the first two quarters of 2014/15, the number of households in Bed and Breakfast (B&B) accommodation rose to 173 by the end of March 2015, missing its year-end target of 134. As is the case with the number of households living in temporary accommodation, the figures for B&B reflect the impact of welfare reform measures leading to an increasing number of homeless households, coupled with a lack of affordable housing supply. However, while the number of families placed in B&B accommodation has increased, the number of singles has recently reduced.

Figure 4: Number of Households in B&B accommodation since 2013/14 (Quarterly)

1855

1437

1072 917

1105

1459

1891

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15

No. of households in temporary accommodation

247 255

140

110

148 148 166 173

Qtr 113/14

Qtr 213/14

Qtr 313/14

Qtr 413/14

Qtr 114/15

Qtr 214/15

Qtr 314/15

Qtr 414/15

Actual

Target

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A Safer Borough

The Council has been working in close partnership with the police, probation and courts to continue the downward trend in crime. Measures are being taken to reduce crime and fear of crime, ensure young people stay out of the criminal justice system, and safeguard vulnerable children and adults. Some key performance highlights under this priority are discussed below. Overall Crime Performance Most crime indicators showed improved performance 2014/15 compared to the previous year (Table 6). There was a substantial reduction in Theft from person incidents (Local 30) in 2014/15. 518 incidents were reported this year, a 38% reduction from the figure of 831 last year. Similarly, robbery of personal property and motor vehicle crime showed declines of 26% and 15% respectively over their 2013/14 levels. Number of burglaries was down 12%, from 3,307 in 2013/14 to 2,900 in 2014/15. The only two crime indicators that showed an increase as well as did not meet their 2014/15 targets were Local 39, violent crime with injury, which showed a 13% rise with 2,593 incidents, and Local 58, criminal damage, which was slightly up by 32 incidents at 2,332.

Table 6: Performance on crime indicators

Crime Indicator 2013/14 Outturn

2014/15 Outturn*

2014/15 Target

Change 2013/14 to

2014/15 Local 30 – Theft from Person 831 518 789 -38%

Local 36 – Robbery of Personal property 786 585 747 -26%

Local 37 – Motor Vehicle Crime 3693 3122 3509 -15%

Local 38 – Violent Crime with Injury 2288 2593 2100 13%

Local 57 – All burglaries 3307 2900 3052 -12%

Local 58 – Criminal Damage 2300 2332 2300 1% *Green highlight denotes 2014/15 target met, red target not met (Local 48) Percentage of Children and Family Assessments (CFA) completed within 45 days This indicator has shown consistent progress throughout the year, ending up at an year-end figure of 83.4% Children and Family Assessments being completed within 45 working days of commencement. This was very strong performance against the annual target of 68%, and a large increase over the 2014/15 figure of 66.6% (Figure 5). The latest performance reflects the now well-embedded improvements made by children’s services to the processes and systems as part of the Triage and Localities Model which was fully implemented in 2013/14.

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Figure 5: Percentage of Ealing Children’s Family Assessments (CFA) that were completed within 45 working days of their commencement in 2013/14 vs 2014/15

(NI 111) First time entrants (FTE) to the Youth Justice System aged 10-17 per 100,000 Performance at the end of the year 2014/15 shows a rate of 334 first-time entrants (FTE) per 100,000 population aged 10-17 years, missing its annual target of 284. Although this indicator has missed its target for the year, its performance must be seen in the context of much lower target numbers being set for 2014-15, based on exceptional performance last year when a final out-turn of 284 was achieved at year-end against a target of 630. In the previous 5 years the council had achieved a 72% overall reduction in first time entrants (FTE) to the youth justice system, and will continue to look to keep young people out of the criminal justice system via the out of court process. (NI 45) Young Offenders’ engagement in suitable education, employment or training (EET) In 2014/15 a total of 90.2% young offenders were engaged in suitable education, employment or training, which made this indicator miss its annual target of 95.5%, while also performing worse than in last year at 95.3%. The drop in performance may be attributed to specific cases where the young offenders have refused to engage with other services such as Connexions, youth & community outreach service, and Aspire, after being referred to them.

60%

65%

70%

75%

80%

85%

April May June July Aug Sept Oct Nov Dec Jan Feb March

2013/14

2014/15

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Figure 6: Proportion of Young Offenders engaged in Employment, Education or Training since 2010/11

(NI 62) Stability of placements of looked after children: number of moves NI 62 shows the stability of care that a child has experienced. Although stability on the whole leads to better outcomes for a child as successful stable placements enable their needs to be supported, some children will require three or four separate placements during a year if they and others are to be kept safe. At the end of March 2015, 13.5% of looked-after children had three or more placement moves during the year. Therefore the indicator missed its annual target of 11.5% for the year, and also performed worse than last year (12.0%).

94% 90%

93% 95%

90%

2010/11 2011/12 2012/13 2013/14 2014/15

Ealing Target

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A Healthier Borough

With the priority of making Ealing a healthier borough the Council has been working towards early intervention and prevention, and enabling residents with physical and mental health issues to be as independent as possible. It is worth noting that out of the 12 performance indicators under this priority, 11 met their year-end targets for 2014/15, the only exception being NI131 - Delayed transfers of care (whole system), which performed at a rate of 12 per 100,000 against a target of 10.5 for the year (smaller number denotes better performance). Some of the performance highlights under this priority are discussed below. (Local 40 & 41) Percentage of eligible people who have been offered, and received (taken up) an NHS health check NHS Health Checks performance exceeded target for the third consecutive year, with 22% of eligible people (40-74 years) having been offered an NHS health check at the end of March 2015, against the annual target of 20%. Further, 73% of those who were offered an NHS health check actually took one up. This was also much better than the target of 64% for 2014/15, although slightly lower than the figure of 76% people taking up a health check in 2013/14. The number of NHS health checks offered and received in Ealing was the highest in London in 2014/15, while the rate of take up was the second highest. (Local 56) Successful completions of alcohol treatment as a proportion of all in treatment The proportion of alcohol treatment completions rose for a second consecutive year in 2014/15, with 50% of all persons in treatment for alcohol misuse completing their treatment successfully, up 1 point from 49% in 2013/14. This figure was also better than the annual target of 43% for the indicator. Figure 7: Successful completions of alcohol treatment as a proportion of all in treatment

40%

49% 50%

41% 43%

0%

10%

20%

30%

40%

50%

60%

2012/13 2013/14 2014/15

Outturn Target

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(Local 59) Avoidable emergency admissions This was a new performance indicator selected for 2014/15, as part of the government’s performance-linked Better Care Fund (BCF) programme. A target of 1,745 avoidable emergency admissions per 100,000 population was set for Local 59 during 2014/15, and performance in all quarters of the year was much better than the target, leading to an year-end figure of 1,021 being achieved (smaller number is better performance). (NI 125) Proportion of 65+ residents who were still at home 91 days after discharge from hospital into reablement / rehabilitation services This was another BCF indicator selected during 2014/15, with a target of 93% of older people (65 and over) being still at home 91 days after discharge from hospital into reablement/rehabilitation services. At the end of the year, the indicator met this target by achieving an outturn of 95.89%. This was also better than the 2013/14 performance of 93.30%. (NI 130) Proportion of clients receiving self-directed support The proportion of social care clients who received self-directed support met its year-end target of 75% in 2014/15, while also showing an year-on-year increase for the fourth consecutive year (Figure 8). Ealing’s performance was higher than the national average, although it was lower than the London average of 84.7% (Source: LAPS 2014/15 data based on returns from 24 London boroughs).

Figure 8: Proportion of clients receiving self-directed support 2011/12 – 2014/15

37.5%

70.0% 72.0% 75.2%

2011/12 2012/13 2013/14 2014/15

Outturn Target

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A Cleaner Borough

To ensure Ealing is an even cleaner borough the Council’s focus is on improving the quality and cleanliness of the public realm and enabling other citizens and organisations to play an active role in enhancing the quality of life in Ealing. Some of the performance indicators under this priority are discussed below. (NI 192) Percentage of household waste sent for reuse, recycling and composting In 2014/15 Ealing achieved the highest ever rate of household waste sent for reuse, recycling and composting. Performance at the end of the year was 45%, the same as the target for 2014/15. This was up from 44% last year, and 41% in 2012/13. Ealing’s recycling rate was also much higher than the London average of 34% in 2014/15 (Source: LAPS data for 2014/15 based on returns from 20 London boroughs).

Figure 9: Recycling rates, Ealing and London; 2008/09 to 2014/15

35% 38%

40% 41% 41% 44% 45%

29% 32% 32%

34% 35% 34% 34%

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15

Ealing Latest London Average

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(NI195 a-d) Street cleansing (litter, detritus, graffiti and flyposting)

All four components of street and environmental cleanliness namely levels of litter, detritus, graffiti and flyposting, showed strong performance in 2014/15 achieving better levels than their targets (Table 7).

Table 7: Street and environmental cleanliness levels, 2014/15

(Local 60a & b) Street Cleansing – Percentage of Grade A streets - First time & post rectification

83% of streets were clean to the Grade A level first time in 2014/15. This meant that the indicator missed its annual target of 90%. However, performance was much higher than last year’s outturn of 74%. Post-rectification, 92% streets were found to be Grade A, and although this was lower than the annual target of 94%, the percentage of streets Grade A post-rectification in 2014/15 was four percentage points higher than in 2013/14 (88%).

Indicator Tolerance type

2014/15 Target

2014/15 Outturn

NI 195a - Improved street and environmental cleanliness (litter)

Smaller is Better 6% 5%

NI 195b - Improved street and environmental cleanliness (detritus)


NI 195c - Improved street and environmental cleanliness (graffiti)


NI 195d - Improved street and environmental cleanliness (fly posting)


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A Fairer Borough The Council has aimed to ensure the most cost effective use of resources to deliver maximum benefits for residents and business while delivering world class customer service. Some of the indicators of performance under this priority are discussed below. (Local 52 & 53) Processing times for Housing Benefit/ Council Tax Support New claims and Change of Circumstances The average time taken to process new claims for Housing Benefit (HB) or Council Tax (CTax) support was 16.8 days, better than the target of 17.5 days for the year 2014/15. This was also better than the performance achieved last year when it took 19.9 days to process new claims. Similarly, the average time taken to process ‘change in circumstances’ requests performed better than the target, the outturn being 10.7 days against a target of 12.0 days. This performance was however slightly down on last year when it was 10.2 days. It may be noted that the number of change of circumstances requests continued to increase throughout the year, therefore measures such as an electronic change of circumstances form being included in the self-serve options at the customer contact centre were put in place to maintain good performance. (Local 3 & 4) Telephone & Face to Face Customer Waiting Time The average waiting times at council’s customer centres, both face-to-face as well as on telephone, performed at the exactly the same levels as their 2014/15 targets of 12 minutes and 30 seconds respectively. (Local 19) Percentage of period's rent loss through voids and (Local 47) rent collected as a proportion of rent owed In the climate of a continued need to make savings and achieve greater efficiencies, in order to protect local public services, the Council needs to minimise any avoidable loss of finances while collecting what’s rightfully due to it. The two performance indicators, Local 19 and 47, measure the amount of rent loss through voids and the rent collected as a proportion of rent owed, respectively. Performance of both of these indicators is shown in Figures 10 and 11. For the fourth consecutive year Local 19 performed better than its annual target. In 2014/15, rent loss through voids was 1.26% against a target of 1.40%. This was also a better figure than in 2013/14 (1.33%).

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Figure 10: Local 19 – Percentage rent loss through voids (smaller is better)

Similarly, Local 47, proportion of rent collected, also performed better than the annual target for the third year running. 98.4% of rent owed was collected in 2014/15 against the target for the year 97.0%. However, this figure was slightly lower than the 99.1% achieved last year, reflecting the increasing challenge of maintaining performance owing to the pressure of Welfare Reform measures on households.

Figure 11: Local 47 – Rent collected as a proportion of rent owed (bigger is better)

1.51% 1.22% 1.33% 1.26%

1.60% 1.55% 1.55% 1.40%

2011/12 2012/13 2013/14 2014/15

Actual Target

98.9% 99.1%

98.4%

98.0%

97.0% 97.0%

2012/13 2013/14 2014/15

Actual Target

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Table 8: Key Performance Indicators Performance against target Direction of travel

Red Performance is below target

Up Performance Improved Amber Performance is below target but within tolerance

Down Performance Declined

Green Performance is above target

Same Performance unchanged N/A Data not available/ comparable for this measure

N/A Data not available for this measure

N/C Measure not comparable for DoT A Prosperous Borough

Code Indicator Title Tolerance Type

2013/14 Final

Qtr 1 14/15

Qtr 2 14/15

Qtr 3 14/15

Qtr 4 14/15

2014/15 Outturn

2014/15 Target

2014/15 outturn vs.

2014/15 target

Direction of travel

2013/14 to 2014/15

Lead Agency

NI 73 Achievement at Level 4 or above in Reading, Writing and Maths at Key Stage 2

Bigger is Better 77% N/A N/A N/A N/A 81% 78% Green Up Council

NI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths

Bigger is Better 60.9% N/A N/A N/A N/A 59.8% 64% Red Down Council

NI 102a

Achievement gap between disadvantaged pupils and their peers achieving the expected level at Key Stage 2

Smaller is Better 12.2% N/A N/A N/A N/A 9.5% 10.0% Green Up Council

NI 102b

Achievement gap between disadvantaged pupils and their peers achieving the expected level at Key Stage 4

Smaller is Better 19.3% N/A N/A N/A N/A 20.7% 16% Red Down Council

NI 117 16 to 18 year olds not in education, employment or training (NEETs)

Smaller is Better 3.3% 3.00% 3.30% 3.00% 2.80% 3.0% 3.9% Green Up Council

NI 155 Number of affordable homes delivered (gross)

Bigger is Better 293 18 38 134 416 606 262 Green Up Council

NI 156 Number of households living in Temporary Accommodation

Smaller is Better 1459 1575 1736 1797 1891 1891 1719 Red Down Council

NI 157c Processing of 'Other' applications within 8 weeks

Bigger is Better 92.80% 91.13% 93.66% 91.99% 92.96% 92.96% 92.00% Green Up Council

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2013/14 Final

Qtr 1 14/15

Qtr 2 14/15

Qtr 3 14/15

Qtr 4 14/15

2014/15 Outturn

2014/15 Target

2014/15 outturn vs.

2014/15 target

Direction of travel

2013/14 to 2014/15

Lead Agency

Local 14 Satisfaction with Estate Management Bigger is Better 96% 96.53% 93.75% 94.35% 96.43% 95% 85% Green Down Council

Local 17 Satisfaction of Tenants with Quality of Repair

Bigger is Better 90.7% 82.2% 82.0% 88.3% 94.2% 91.2% 92.0% Red Up Council

Local 23a

Number of out of work residents supported to gain work

Bigger is Better 432 103 80 68 138 389 230 Green Down Council

Local 23c

Number of accredited qualifications achieved by out of work residents

Bigger is Better N/A 167 119 50 119 455 268 Green N/C Council

Local 54 Number of Households in B&B accommodation

Smaller is Better 110 148 148 166 173 173 134 Red Down Council

A Safer Borough

NI 45 Young offenders engagement in suitable education, employment or training

Bigger is Better 95.3% 97.06% 88.57% 84.62% 91.67% 90.2% 95.5% Red Down Council

NI 62 Stability of placements of looked after children: Proportion of placement moves

Smaller is Better 12.00% 1.08% 5.95% 11.65% 13.50% 13.5% 11.5% Red Down Council

NI 66 Looked after children cases which were reviewed within required timescales

Bigger is Better 99.2% 99.15% 99.72% 98.26% 98.60% 98.6% 99.0% Red Down Council

NI 67 Percentage of child protection cases which were reviewed within required timescales

Bigger is Better 100% 100% 100% 100% 100% 100% 100% Green Same Council

NI 111 (NEW)

First time entrants to the Youth Justice System aged 10-17 per 100,000

Smaller is Better 284 71.38 103.83 77.87 81.12 334 284 Red Down Council

Local 30 (NEW) Number of Thefts from Person Smaller is

Better 831 124 150 131 113 518 789 Green Up MPS

Local 36 Robbery of Personal Property Smaller is Better 786 169 139 164 113 585 747 Green Up MPS

Local 37 Number of Motor Vehicle Crimes Smaller is Better 3693 860 794 774 694 3122 3509 Green Up MPS

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2013/14 Final

Qtr 1 14/15

Qtr 2 14/15

Qtr 3 14/15

Qtr 4 14/15

2014/15 Outturn

2014/15 Target

2014/15 outturn vs.

2014/15 target

Direction of travel

2013/14 to 2014/15

Lead Agency

Local 38 Number of Violent Crime with Injury Incidents

Smaller is Better 2288 658 696 666 573 2593 2100 Red Down MPS

Local 39 Young People who have committed Serious Youth Violence, who have re-offended in the year

Smaller is Better 13.46% 0.00% 2.33% 2.33% TBC

8.5% (provisional; Final avl. in July 2015)

10.00% Green Up Council

Local 48

Percentage of Ealing Children's Family Assessment (CFA) that were completed within 45 day working days of their commencement


Local 57 Number of All Burglaries Smaller is Better 3307 634 609 898 759 2900 3052 Green Up MPS

Local 58 (NEW) Number of Criminal Damage Smaller is

Better 2300 566 619 593 554 2332 2300 Red Down MPS

A Healthier Borough NI 123 Smoking Quitters

(Rate per 100,000 population) Bigger is Better 729 202.44 188.75 143.60 192.08 727 727 Green Down Council

NI 125 (BCF) (NEW)

Proportion of older people (65 and over) who were still at home 91 days after discharge from hospital into reablement / rehabilitation services


NI 130 Proportion of clients receiving Self-directed Support


NI 131 Delayed transfers of care (Whole System) per 100,000 population

Smaller is Better 9.80 3.17 6.78 9.54 12.01 12.01 10.5 Red Down NHS

Ealing NI 131 (SS)

Delayed Transfers of Care (Social Services) per 100,000 population

Smaller is Better 2.13 0.41 1.52 2.25 2.82 2.82 3.2 Green Down Council

Local 01 Admissions into Permanent Residential Care (Aged 65+) per 100,000 population


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2013/14 Final

Qtr 1 14/15

Qtr 2 14/15

Qtr 3 14/15

Qtr 4 14/15

2014/15 Outturn

2014/15 Target

2014/15 outturn vs.

2014/15 target

Direction of travel

2013/14 to 2014/15

Lead Agency

Local 02 Admissions into permanent residential care (Aged 18-64) per 100,000 population


Local 07 Sickness Absence (Days) Smaller is Better 7.79 7.82 7.78 7.98 7.81 7.81 8.50 Green Down Council

Local 40 Percentage of eligible people who have been offered an NHS Health Check in the year

Bigger is Better 22.44% 5.69% 10.66% 15.40% 21.96% 21.96% 20% Green Down Council

Local 41 Percentage of eligible people that have received an NHS Health Check in the year

Bigger is Better 76% 68.82% 75.44% 83.04% 66.53% 73% 64% Green Down Council

Local 56 Successful completions of alcohol treatment as a proportion of all treatment

Bigger is Better 49% 53.89% 48.52% 50.67% 50.22% 50% 43% Green Up Council

Local 59 (BCF) (NEW)

Avoidable emergency admissions (Rate per 100,000)

Smaller is Better N/A 262.92 500.8 734.99 996.2 1021 1745 Green N/C Council

A Cleaner Borough

NI 192 Percentage of household waste sent for reuse, recycling and composting

Bigger is Better 44% 47.97%* 44.58%* 44.14%*0F

1 42.19% 45% 45% Green Up Council

NI 195a Improved street and environmental cleanliness (litter)

Smaller is Better 7% 7% 5% N/A 4% 5% 6% Green Up Council

NI 195b Improved street and environmental cleanliness (detritus)


NI 195c Improved street and environmental cleanliness (graffiti)


1 Note that all figures marked with an asterisk (*) have been slightly revised after verification and finalisation of recycling tonnages

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2013/14 Final

Qtr 1 14/15

Qtr 2 14/15

Qtr 3 14/15

Qtr 4 14/15

2014/15 Outturn

2014/15 Target

2014/15 outturn vs.

2014/15 target

Direction of travel

2013/14 to 2014/15

Lead Agency

NI 195d Improved street and environmental cleanliness (fly posting)

Smaller is Better 1% 0% 2% N/A 0% 1% 2% Green Same Council

Local 44 Percentage of Carbon Emission CO2 emission reduction from Council owned (non-domestic) building stock

Bigger is Better

(-23.35% change)

N/A N/A N/A N/A Available Aug 2015 3% N/A N/A Council

Local 60a (NEW)

Street Cleansing Performance (% of Grade A) First time

Bigger is Better 74% 89.00% 77.15% 71.30% 83.37% 83% 90% Red Up Council

Local 60b (NEW)

Street Cleansing Performance (% of Grade A) Post Rectification

Bigger is Better 88% 96.00% 87.58% 77.98% 91.85% 92% 94% Red Up Council

A Fairer Borough Local 03 Total Average Waiting Times in

seconds (Telephone) Smaller is Better 30 27 30 28 34 30 30 Green Same Council

Local 04 Total Average Waiting Times in min. (Face to Face)

Smaller is Better 9.52 14 13.84 11.39 10 12 12 Green Down Council

Local 06 Percentage of complaints responded to within published targets

Bigger is Better 95% 93.20% 88.77% 98.40% 93.70% 93% 95% Red Down Council

Local 19 Percentage of period's rent loss through voids

Smaller is Better 1.33% 1.31% 1.30% 1.28% 1.27% 1.26% 1.40% Green Up Council

Local 22 Percentage of Invoices Paid within Timescales


Local 47 Rent Collected as a proportion of Rent Owed

Bigger is Better 99.1% 98.0% 98.3% 98.0% 98.5% 98.4% 97.0% Green Down Council

Local 52 The average time (Days) taken to process new claims for Housing Benefit and Council Tax support

Smaller is Better 19.9 17.69 14.53 16.4 18.64 16.8 17.5 Green Up Council

Local 53

The average time (Days) taken to process Change of circumstances claims for Housing Benefit and Council Tax support


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Table 9: Progress against corporate plan commitments KEY ISSUE We will RAG

RATING Progress / achievements by year-end 2014/15

A Prosperous Borough

Creating the right conditions for economic growth

Attract and retain desirable businesses by making Ealing an exciting and dynamic residential and business location

Green

Through working with British Land improvements are already visible in Ealing Broadway Centre. Work has also taken place with Carphone Warehouse at North Acton and Stolkin at North Greenford (where a deal with Ferrero Rocher to site their HQ has been agreed) which brings confidence that more big names will be consolidating their presence bringing both employment and homes for our people to the borough. Further, housing zone funding has been secured in Southall.

Maximise the employment and housing supply benefits of Crossrail and HS2 bringing forward substantial residential, retail and leisure development at Ealing Broadway, North Acton and Southall

Green

Ealing Broadway interchange, a redesign driven by Ealing Council, coupled with numerous other initiatives and a concerted effort to engage with leading developers has led to a new and dynamic range of investors coming into the town centre. Several dormant town centre sites are engaged with Planning. St James are accelerating Southall Gasworks and North Acton is becoming a quality private rented hub.

Seek to increase the number of firms paying a living wage Green

The Council’s Procurement Strategy has been updated and signed off. This requires that when letting contracts service areas consider including paying Living Wage in the guidelines for the contractor, although individual service areas need to make their own decision after having considered the full impact.

Undertake a programme of public realm improvements to town centres, heritage sites, streets and parks

Green Southall Great Streets Phase 1 works on Southall Broadway complete. Works outside Southall Manor House and St Johns Church, Southall on site. Planning permission for Acton Town Hall has also been achieved. Works to redevelop Pitzhanger Manor and restore Gunnersbury Park are on track, as is the Parks Improvement Plan.

Continue the programme of town centre improvements and roll out the shopping parades investment scheme

Green A revised mechanism to have greater resident and business involvement in scheme design has been implemented to enable their ideas to be incorporated. Project delivery is now scheduled to be completed March 2016.

Ensure that Ealing town centre gets a cinema Amber A Compulsory Purchase Order (CPO) was made in 2014. Reserved matters planning application was approved in March

2015 and an inquiry held in April/ May 2015. Establish Business Improvement Districts in West Ealing and Southall

Green Business Improvement District (BID) is operational in Central and West Ealing. Funding secured from New Homes Bonus in February 2015 to deliver a feasibility and campaign stage in Acton and Southall for a BID in those areas. Cabinet authority to commence spend gained in March 2015.

Enhancing employment opportunities for local people

Enhance and capture for local people the employment opportunities provided by Heathrow Airport and along the Reading M4 /A40 growth corridor

Green A total of 114 Ealing residents secured jobs via Heathrow Academy and 130 worked based qualifications were achieved in 2014/15.

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KEY ISSUE We will RAG RATING Progress / achievements by year-end 2014/15

especially for vulnerable groups

Develop the employment capacity of the Park Royal estate Green The Greater London Authority (GLA) working with the relevant boroughs have completed a survey of all businesses in

Park Royal and have published the results and analysis in the Park Royal Atlas (May 2014). Drive the number of apprenticeships in the borough, and ensure our contractors create apprenticeships for local young people

Green

The Ealing Apprenticeship Network continues to develop especially in terms of increasing the number of vacancies with employers. The 100 apprenticeships in 100 days campaign again proved successful with a total of 137 employers making a pledge to take on apprentices with their organisations. The Network ran a Business Dinner and Awards Ceremony (sponsored events). The Council's Procurement Strategy also includes Apprenticeship guidance.

Provide targeted employment support for families living in poverty

Green

The Employment & Skills Strategy, supported by the council's Employment Learning & Skills Group has delivered a range of initiatives in 2014/15 1. 389 out-of-work residents supported into employment including unemployed parents, young jobseekers and people with disabilities, and 455 work based qualifications achieved. 2.Project to support people into social housing under development 3. ongoing work with developers and housing providers to provide local employment commitments on Copley Close, Dickens Yard, Rectory Park, Havelock 4. The Local Strategic Partnership (LSP) has signed up to a pledge to increase employment opportunities within their organisations including 25 apprenticeships and 25 work placements 5. Funding secured to support out of work people with mental health problems and Ealing is working with West London Alliance to secure further opportunities through European Social Funding

Break the cycle of benefit dependency in areas with high levels of intergenerational worklessness

Green

Frontline Housing Demand staff continue to refer customers to Housing Employment Link manager for employment support via Work Clubs. Staff have been set a target of 1 referral a month each. Numbers of customers affected by benefits cap and referred has shown marked increase. Ealing Work Clubs assisted 15 long-term unemployed residents with application process to Morrison's. All were shortlisted & 2 were successful in gaining employment. A new employment outreach project focusing on council tenants in Northolt & Greenford and on temporary accommodation tenants across the borough will start delivery in June.

Providing affordable, high quality and decent housing

Increase and diversify housing supply and in particular establish a supply of high quality market price rental housing by attracting larger institutional investors to the sector and creating a pipeline of genuinely affordable new housing for a range of income levels

Green

North Acton scheme onsite and includes 20 rented homes discounted (average 72%) against the prevailing market price - Further negotiations taking place on a similar basis encouraging discounted rent at schemes in central Ealing. The council's company Broadway Living currently own and rent 10 market rented homes with plans for further units on Copley close

Promote a model of suburban densification to help meet increasing demand

Green Housing Zone bid of £20m approved by the GLA helping to accelerate development of 185 affordable homes by 2018. Homes and Communities Agency (HCA) Bid for South Acton accelerating the delivery of housing and shortening the programme by 4-5 years.

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Reduce homelessness and dependency on temporary accommodation

Amber

Although we have seen a rise in homelessness acceptances and Temporary Accommodation numbers in 2014/15 we have plans in place to reduce the flows into temporary accommodation by; turning off the flow into TA, finding cheaper forms of temporary accommodation for those in TA and moving people out of temporary accommodation by making timely robust decisions, dealing with arrears promptly, and helping people to help themselves.

Continue to reform and improve the performance of the council’s Housing services

Green

The Repairs & Maintenance team have been working on 2 key projects aimed at improving customer satisfaction with the repairs service and reducing revenue expenditure. The Demand Management project is almost complete, with 20 of the 25 actions in the action plan being implemented. Satisfaction with the service has increased by 5% over the last quarter and the budget has been brought in on target. The Lean Review only started in February and most of the efficiencies are not expected until 2015/16

Make publically owned housing a tenure of choice for people on a range of incomes and give greater freedom and control to tenants

Green

In addition to Eastcote Lane and Copley, Hanwell W7 we have identified five significant development opportunities in our Pipeline that will contribute to the 1,160 new homes we will deliver across the borough. Our next two developments, currently at the development stages, have the combined potential to create almost 700 new homes for private and affordable rent:

Invest in renewal and diversification of our housing stock, transforming the image of municipal housing in the borough

Green The service has set out a strategic housing review with the support of Cabinet. A model has been developed to assess opportunities for regeneration and intensification based on assessment of assets, resident feedback and potential for redevelopment.

Helping young people to achieve at school and compete in the job market

Give 0 to 5 year olds the best possible start in life Green

Plans are well developed for the implementation of a new 0-5 Early Intervention service from 1 Oct 2015. The new service will be known as Early Start Ealing and will operate from 3 administrative bases. Each team will include health visitors, family support workers, social workers, Speech and Language therapists and occupational therapists. It will provide both a universal and targeted service to all preschool children and their families. It will also deliver the mandated requirements of a local health visiting service and is building on the opportunity provided by the transfer of commissioning responsibility of health visiting services work across agencies to help families.

Increase affordable childcare and offer employment support for parents living in poverty/with low income

Green

From September 1 2014, 920 places were made available to which 820 children took up places This was against an eligible population of 954 children based on DfE entitlement figures in Sept 2013, on which provision was based. However recent DWP data has shown that early indications are that not all parents that are eligible want to take up the funding. In November 2014 free entitlement to 15 hours childcare for two years was extended to reach 40% of the most disadvantaged 2 year olds. In Ealing recent Department of Work and Pensions data estimated the number of eligible 2 year old would be 2064. A project team is in place and there is an implementation plan to meet the place requirements for 2014/15. Work continues with parents to increase take up and the service is working with settings that have a good/outstanding OFSTED rating to offer any spare capacity to eligible two year olds. See commitment on 'Provide targeted employment support for families living in poverty' for further details on employment support

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Meet the ongoing demand for school places, including Special Educational Needs provision

Green

Need to secure sites for three new secondary free schools. Sites have been identified but all are currently all in private ownership. The Council is in discussions with the EFA and respective landowners with a view to securing all sites. Primary and secondary places: • We have provided 29.5 forms of entry (FE) of primary school expansions to date and are working to provide a further 6.5FE by 2017 • We need 21 forms of entry of high school provision by 2019 • To meet the demand, as well as expanding existing schools we are working with the EFA and Free School Sponsors. The EFA has approved 16.5FE of new secondary provision through Free Schools by 2017 and at primary level, 1FE opened in 2014 in Southall and a further 2FE is due to open in Acton in September 2015. Special Educational Needs • We’ve significantly expanded specialist provision across the borough at primary and secondary level over the past few years including Special Schools and Additionally Resourced Provision (ARPs) • All Special Schools with a primary focus capable of expansion have been expanded • Reviews are ongoing for secondary phase Special Educational Needs (SEN)

Implement our School Improvement Plan to drive and support the ambition of Ealing schools to be amongst the best performers against our statistical neighbours

Green

Ealing is now ranked 6 out of 12 statistical neighbours for primary outcomes and 15/34 across all London authorities. LA Quartile Banding B 57 out of 65 (87.7%) primary schools were judged good or outstanding as at the end of March 2015, maintaining the upward trajectory of improvement from 66% in 2011. Ealing is in top 20 of 163 English Local Authorities for school performance up from 88th in 2011. 100% of Ealing's special schools are now judged to be good or outstanding against 87% nationally and 92% in London. 9 out of 13 (69.2%) secondary schools were judged to be good or outstanding as on 31 March 2015, putting Ealing at 82/163 England LAs. 4 Secondary schools and 7 Primary schools are currently graded as Requiring Improvement. One primary school was judged to require Special Measures in July 2014 and is below floor standard. Standards at end of EYFS have improved with 64% achieving a good level of development up from 56% in 2013 (above the National Average) LA Quartile Banding A 78% pupils passed Y1 phonics test compared with 74% in 2013 KS2 results have improved from 77% to 81% pupils now achieving expected standard at age 11, 2% points above national average. The proportion of pupils making two levels of progress has improved from 2013 in Reading, Writing, and Mathematics (93/95/93) Standards at the end of KS1 have improved with outcomes now in line with (but not above) the National Average in Reading and Maths and above in Writing. Standards in Reading below National Average (L4B) and not keeping pace with national improvement overall

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Ensure our pupils leave school with good qualifications and have access to highly rated Further Education qualifications or high quality apprenticeships regardless of the income of their parents

Green

Standards 5A*-C have declined by 1% point from 2013 and were below target of 64% . However, standards are now above the National Average (NA 53.4 in 2014 vs 59.2 in 2013) . The decline must be viewed against the national and London picture in the context of significant late changes to qualifications. The relative decline in Ealing is less than 26 other London LAs with the decline range from 8.9 to -1.6% Standards 5A*-C in English and Maths place Ealing 8/11 in its statistical neighbour group – up from 11/11 in 2013 and 19/32 – up from 27/32 in 2013. Points per entry in academic qualifications at P16 improved from 2013 and % gaining 3 + A Levels improved by 2% to 86%. Points per student increased in vocational qualifications by 30 points (and remains above National Average) and % achieving 3+ substantial vocational qualifications improved from 47% to 63%. For 2014/15 the % of Not in Education, Employment or Training (NEETs) 16-18 year olds was 3.0%, as compared to 3.4% in London and 4.7% nationally. Successful implementation of the London Councils Reporting portal has ensured age 16 early leavers from schools, colleges and TPS are reported and support given through Connexions to all Ealing residents. Council’s Pathways Scheme is providing apprenticeship and pre-apprenticeship opportunities for 25 vulnerable 16-24 year olds. Traineeship take-up is low, but in line with national and local picture, despite well-promoted by local providers (Redwood and Uxbridge College). College Apprenticeship Fair now to be regular annual event, 8 schools attended. No borough figures on apprenticeship uptake now provided by NAS. Increased number of apprenticeships now on offer locally, and Higher Apprenticeships being promoted to schools through post-16 network and contact with HA providers and schools.

A Safer Borough

Work with partners to reduce crime and fear of crime

Identify crime hotspots and work with the Police to put in place measures to reduce crime including installing CCTV, alley gates and improved street lighting

Green New installations of cameras in crime and anti-social behaviour (ASB) hotspots (i.e. The Green, Britten Drive, Western Avenue, South Ealing Road and Garden Court). Crime prevention surveys have been carried out at major hotspots such as Deans Gardens where new lighting schemes have been consulted upon.

Work with developers to “design out crime” in new homes Green The Metropolitan Police Service (MPS) continue to be consulted on major projects, and Secure by Design promoted

Work with the community and partners to reduce street drinking Green

The Safer Ealing Partnership and Regulatory Committee adopted a new Strategic approach to street drinking in the spring of 2015. A multi-agency project team has convened to implement the actions - i.e. targeting people and places. Two ASOs have already been secured against persistent offenders and work continues in advance of the summer months.

Protect and support vulnerable groups most at risk of being the victims of crime

Green

The Ealing Community-Multi Agency Risk Assessment Conference (EC-MARAC), and Domestic Violence (DV) MARAC continue to coordinate the high risk vulnerable cases. The Mayor's Office for Policing and Crime (MOPAC) funded Mental Health Project is also delivering reductions in reported ASB from vulnerable people. A new reducing re-offending board has been introduced to coordinate offender work. The Violence Against Women and Girls (VAWG Strategic Group) has

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developed a revised strategy which is presently subject to consultation.

Combat gang and drug related offences particularly in economically disadvantaged areas

Green

MARAC has continued to coordinate the work with vulnerable residents and effect a multi-agency approach to problem solving. The various coordinating groups continue to deliver pathways for young people, those with complex needs and those at risk. Targeted work projects have also been undertaken on key residential estates where crime/disorder and vulnerability/risk issues have been identified.

Campaign to make it mandatory for food businesses to display food hygiene ‘scores on doors’ ratings

Green Government have yet to determine whether or not the mandatory display of food hygiene scores will be promoted in legislation. Ealing continues to encourage businesses to display their scores, and on-line scores are made available for all businesses within the scope of the scheme.

Lobby for tighter controls on betting shops and off licences Green The Portfolio Holder has written in support of a review of powers for local authorities. Changes to the national planning

class use of Gaming premises have also been consulted upon. Reducing the numbers of young people in the criminal justice system

Break the cycle of offending by supporting young offenders into education, employment or training

Green

We have a strong referral pathway into education, training and employment (ETE). This Is done via our Connexions Youth and YJS workers identifying bespoke ETE pathways, this includes school, college, pre- apprenticeships, and apprenticeship programmes. We achieved 90.2% of our young people in ETE when they left the Criminal Justice system. In addition we have two Think Family Plus workers who work with the whole family to get the young person into ETE.

Improving the quality of private rented housing

Engage with landlords and regulate the private rented sector effectively

Green

Consultants have been engaged to report on the Private Rental Sector (PRS) and links to ASB and tenant mobility. This work programme will inform the options for regulating the PRS moving forward. The Council will consider the options in accordance with the revised regulations and guidance issued by DCLG in April 2015 when formulating proposals for Cabinet. Scrutiny reviewed the work of the HMO team in March 2015, and the National Landlords Association (NLA) attended as part of this engagement and review.

Identify illegal and dangerous dwellings and take firm enforcement action against non-compliant landlords

Green Increased enforcement and action has been undertaken again in 2014/15 in response to illegal developments, and dwellings which present category 1 hazards. This has included partnership work with Immigration and Enforcement, and HMRC. Direct action has also been taken to remove illegal structures.

Reduce overcrowding in the private rented sector Green

The number of overcrowding complaints continue to be assessed and action balanced with the regulatory framework with advice given to tenants and landlords. Overcrowding assessments are also used to inform housing needs assessments.

Use our powers to bring empty properties back into use Green A revised Empty Property Strategy and Grants Policy is in development to ensure the most effective use of resources for

2015/16. 6 of the top 10 long term empty properties targeted for enforcement have now been resolved, and further

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cases are in the pipeline for CPO consideration.

Safeguarding vulnerable children and adults

Continue to improve our multi-agency approach to safeguarding vulnerable children and adults

Green

The Safeguarding Adults Annual report went to Scrutiny on 22 April. SAPB completed, self-assessment against Care Act changes. Ealing Safeguarding Children's Board (ESCB) Annual Business Plan is in place and actions are being monitored by the Child Sexual Exploitation (CSE) sub group. Strategy and Action Plan in place, corporate launch planned for May 2015.

A Healthier Borough

Early intervention and prevention

Work with partners and other agencies to identify children at risk early on and prevent problems escalating

Green

• Total Think Family Plus (TFP) identified families: 1221 - 100% of phase 1 families worked with (880), as a result of which we have qualified as a ‘high performing’ borough for the second phase of the Government’s expanded programme • Family Intervention Programme (FIP) have worked with 120 TFP families since starting. There has been a 58% reduction in all open social work cases (e.g. child closed to social care after FIP intervention) with 64 children closed to Social care (Localities and SAFE). Furthermore, a 25% reduction in CP cases (e.g. step down to CIN or closed to social care after FIP intervention) 13 children step down to CIN or closed and a 78% reduction of CIN cases. Payment By Results claims have been made against 27 of 67 closed FIP cases, representing a 40.3% success rate in line with the TFP criteria. This is a significant achievement given the evidence base that indicates a likely success rate of intensive family intervention at approximately 33%. • Primary Intensive Interventions Pilot (PIIP) - PIIP is a pilot project which aims to enable children who are at risk of needing a foster or residential care placement to remain with their current family/foster carers in their community.

Transform the efficiency and effectiveness of services for vulnerable children, families and older people by successfully implementing the Children and Families Act and Care Act

Green

The Future Early Intervention & Prevention (EIP) Service will be different as the work currently being undertaken in Early Intervention is going to be rolled into the Innovations (Brighter Futures) project. The key framework for this transformation change has been listed below: • A governance framework that enables the core service (potentially SAFE) to manage and coordinate all EI&P services and has power to commission the most suitable services on behalf of key workers • The core service ensures all EI&P services are targeted and aligned to thresholds and levels of need • The core service ensures resources are focused on cases of highest risk and those possibly requiring statutory intervention in the future • Consolidated intensive, relational, services (SAFE, PIPT, FIP) in to one service to deal with the current tranche of high need families • A clear EI&P pathway to ensure the right support can be accessed by families at the right time • An EI&P Hub, linked to ECIRS, to coordinate all EI&P for families, professionals and other agencies. The hub will improve front door access, allow information and intelligence to be shared, ensure effective support and interventions • Develop our staff to work confidently within the new model

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Use our public health, leisure and parks resources to make a significant positive impact on the health of the population

Green

Good progress has been made on the Early intervention 0-5 years with an integrated service model for 0-5 years being developed to be in place for Oct 2015. The London Healthy Workplace Charter was introduced to Ealing. Health partners: Ealing Clinical Commissioning Group (CCG), Ealing RISE (Recovery Interventions Service Ealing) and West London Mental Health Trust have signed up and are going for verification – covering thousands of Ealing employees & improving health. We have also worked with partners to ensure Ealing Council was awarded Excellence for Workplace Health. Opened the hub for RISE Drug and Alcohol services in West Ealing. Continued to deliver brief interventions training to a range of stakeholders across the borough, raising awareness of the risks of consuming alcohol at an increasing/high risk level. We have exceeded the target of 650 alcohol users accessing treatment. 91 front line staff have been trained to be able to recognise and understand more about mental health distress and the symptoms someone may be experiencing. 57 Health champions have been trained in the Council taking it to just under 200 health champions trained across Ealing. Maximum number of NHS healthchecks have been offered and received across London. Ealing had the second highest take up rate across London. We have successfully managed two social isolation pilot projects that have delivered befriending services to around 290 socially isolated older people in the borough, and the ‘Get up and go’ strength and balance pilot that delivered exercise classes to more than 500 participants.

Deliver major improvements to our parks and leisure facilities including the refurbishment of Gurnell Leisure Centre and building another skate park

Green

Started the process to redevelop Gurnell Leisure Centre to be completed by November 2018. Options for building an additional skate park are being worked up. Secured more than £1.5million of funding to help pay for improvements at five sports grounds in the borough We have been awarded 13 green flags for our parks, the highest number ever

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Reduce childhood obesity Green

A range of work has been happening around trying to tackle childhood obesity from seeking to improve the process around the identification of those children that are overweight and obese through ongoing monitoring of the National Child Measurement Programme (NCMP), to the development of a child care pathway to help signpost those identified as being overweight and obese. The mind, exercise, nutrition, do (MEND) and Boost Programmes are structured programmes for overweight and obese 5-13 year olds and their families in the borough, and have been offered in those areas with high levels of overweight and obesity, and these contracts have been extended through until March 2016. A pilot teen obesity programme has been run for 13-18 year olds and we are awaiting the data and accompanying report this month but initial feedback has been positive. The Healthy Weight, Healthy Lives Group (comprising a range of partners including transport, planning, the Active Ealing team and local provider services) which developed the obesity strategy and plan for Ealing have an updated action plan in place to run until March 2016, at which point a new strategy and action plan should then be in place for Ealing. The various work streams in the current action plan have been implemented and include a very wide range of work which has included work around offering opportunities for children and young people to be active and to learn about healthy nutrition as a means of staying healthy, training staff from children’s centres and nurseries around voluntary food guidelines and in delivering workshops to parents, work around the various programmes offered to the public and so on. A report was taken to the Health and Wellbeing Board in March 2015 outlining the activity undertaken in 2014-15.

Reduce substance abuse Green

Ealing’s performance in Q4 2014/2015 for Public Health Outcomes Framework Indicator 2.15 (Proportion of all opiate users in treatment, who successfully completed treatment and did not re-present within 6 months) has increased to 13.2% compared to 12.6% in Q1 and continues to place the Partnership within the best performing local authority comparator areas. Ealing has further improved on successful completion rates for non-opiate users over the last twelve months and now places the partnership within the best performing local authority comparator areas at a rate of 48.4%.

Help more people to stop smoking Green Smoking prevalence has dropped from 19.6% to 14.8% . The target of 1964 quitters was met for 2014/15. A voluntary ban on smoking in playgrounds was introduced. Ealing School children participated in a National Cut Films competition to produce videos to encourage friends not to smoke.

Enabling residents with physical and mental health issues to be as independent as possible

Work with the CCG to integrate health and social care Green Central Ealing pilot for integration operational with full borough roll out in train.

Increase the proportion of residents with a personal care budget

Green Draft outturn numbers of Adults 18+ receiving direct payments has increased from 9.5% to 14% in 2014/15. The overall percentage of adults receiving self-directed support (including having a personal budget) has been sustained this year at 75%.

Make Ealing a “dementia-friendly” borough Green Dementia champion training continuing, plans in place for centre of excellence for dementia.

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Deliver effective community based services to help keep people independent and out of hospital

Green Joint procurement of new integrated intermediate care service will be operational in Oct 2015.

Support carers, for example by providing a carers’ parking permit Green

The care act has brought new duties for Carers from April 2015. Local Carers have been engaged in developing the offer. From April Carers can request assessment and are eligible for support based on national criteria. The one-off carers grant budget has been doubled for 2015/16, and we are working to improve the corporate offer to carers, for example by making the application processes simpler, increasing access to the Handyperson Scheme and improving access to local leisure services to help with our new duties to promote wellbeing.

Continue to provide Disabled Facilities Grants to help vulnerable people stay independent in their own homes

Green Despite a 20% increase in referrals over the previous year, there remains no waitlist for adaptations and budgets have not been exceeded.

A Cleaner Borough

Quality and cleanliness of the public realm

Achieve a consistently high level of clean streets across the borough Green

The final out turn for Council monitored Street Cleansing was 83.37% Grade A first time and 91.85% Grade A post rectification, against targets of 90% and 94% respectively. Performance in recent months is much improved following the embedding of the revised supervisory structure and greater partnership working with Council officers as well as assertive monitoring. Next year we will use intelligence based monitoring to identify and deal with the small number of streets that are not up to standard.All four targets for the independent assessment of litter, detritus, graffiti and fly-posting (NI195) met their targets for 2014/15

Enabling citizens and organisations other than the council to

Encourage and support sustainable behaviour e.g. recycling rewards Green The recycling rewards initiative now has over 20,000 subscribers and more actions are planned to increase the number of

people participating and community donations made.

Engage and involve residents in neighbourhood projects to generate pride in our borough

Green 28 project ideas received. 2 fully funded; 3 more given £5K support. 10 further projects that will be developed further with the neighbourhood governance team facilitating appropriate liaison across services in the council , including access to ward forums, our Bubble website, and Spacehive - aim to prepare them for Transform Your Space 2 if appropriate.

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play an active role in enhancing quality of life in Ealing

Help people on limited incomes reduce their energy use Green

Over 400 interventions have been delivered to vulnerable residents through the COSIE programme, including referrals for support through the new energy advice helpline, ‘Green Doctor’ energy advice home visits providing simple energy efficiency measures and winter warmth packs, boiler services, repairs and replacements delivered via the Handyperson contractors or the London Warm Zone affordable warmth scheme, income maximisation and benefit checks by Age UK, and in-depth fuel debt casework. COSIE eligibility criteria are aligned with the new NHS pilot on Integrated Care, aimed at high risk older patients. The programme is successfully engaging with local health community (GPs, Local Pharmacy Committee, Ealing Hospital consultants). In addition to COSIE interventions, a number of boiler repairs or replacements were delivered through the DECC fuel poverty programme in 2014. A new energy advice helpline has been established in Ealing offering year-round advice on energy efficiency, heating problems, fuel debt, related grants and discounts, income maximisation and referrals to other services. Two Ealing resident were trained as 'Green Champions' and working with the Resident Involvement Team to promote energy efficiency among residents. Council website energy efficiency pages have been extensively updated with information to help promote energy saving behaviour and take up of energy efficiency measures and renewable energy among residents.

Ensure our waste contractor commits 2,500 hours to community projects

Green To date 450 voluntary hours have been provided by Amey to support community projects, for example volunteers have supported clean up and planting projects in Acton and Northolt. Ideas for wider projects are being scoped with Amey.

A Fairer Borough

Cost effective use of resources to deliver maximum benefits for residents and businesses

Maximise collectable income and reduce tax evasion and fraud Green

Income - Ealing continues to grow in both domestic and commercial property terms, Council Tax at the rate of approximately 800 hereditaments per annum now in excess of 132,000, Business Rates properties rise by approximately 100 hereditaments per annum typically and currently total 9,769. Fraud - During 2014/15 responsibility for the investigation of Housing Benefit related fraud transferred to the Department for Work and Pensions as part of the creation of the Single Fraud Investigation Service. The team has however been active in responding to other non HB related fraud risks, which includes the receipt of 410 fraud referrals, the identification of financial loss proved of circa £400,000 and the recovery of 9 council properties. The NFI results identified in excess of 10,500 potential fraudulent matches which are currently being examined. Finally, staff have commenced training to undertake matters under the Proceeds of Crime Act.

Focus use and management of our property and assets to achieve our top strategic objectives

Green Property Asset Management database (Atrium) introduced. With regards to Corporate Property Assets, proposals on Ealing Town Hall development will go to market in Summer 2015, and Perceval House options are being developed in detail.

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Attract inward investment and external funding to help deliver our key objectives

Green The Council has attended the MIPIM property conference for the past 7 years as part of the inward investment work. This annual conference and the work involved in preparing information to market the borough forms part of the Regeneration and Housing business plan which is approved for 2016.

Support our workforce to be more entrepreneurial and agile (e.g. by cutting bureaucracy and enabling flexible working)

Green

A new look and feel for the current HR system is due to be implemented in early July which employees should find more user friendly. This includes implementation of a new expenses policy which will get rid of the need for managers to pre-authorise expenses but there will be safeguards to protect the Council from fraud. Face to face bookings for training have now moved to e-learn so all learning and development is in one place for employees. Previously, employees would have had to access two systems. Under the i-Trent plans, a lot more of the bureaucracy associated with starters and leavers will reduced with on line process flow and full e-recruitment is also due t be implemented as part of the redevelopment of the system. This change will enable managers to have greater control of any recruitment they are undertaking as well as being able to monitor progress on line. The current request to recruit form has been amended and will only require two signatures in the future until authorisation goes on line. The learning needs analysis soon to be launched will help assess priorities for management development which will include areas such as resilience, effective people management, effective use of resources and collaborative working.

Focus our strategy and resources on target groups, and approaches based on the principles of early intervention, prevention and enabling independence

Green

The Corporate Plan 2014-18 sets out the strategic priorities and key target groups we are aiming to improve outcomes for over the next 4 years. A comprehensive review of all Ealing's current strategies and plans is on-going in order to ensure the key issues set out in the Corporate Plan are addressed effectively. Children's services in partnership with key stakeholders have continued to make strong progress with delivery of the Brighter Futures Programme, a principle aim of which is to strengthen prevention services to reduce the number of children Looked After by the Local Authority. New multi-agency teams are now in place to pilot new ways of preventing children coming into care, and helping children to exit the care system safely and become independent. Progress with the programme is being monitored by an Executive Board, Chaired by the Chief Executive.

Proactively work with residents affected by Welfare Reform changes to find sustainable housing and employment solutions

Green

Frontline housing staff refer customers interested in employment opportunities to the Housing Employment Link Manager who in turn contacts them and refers them to Work Clubs or appropriate employment training. This is done for Temporary Accommodation customers living out of borough. Over 25 people facing the caps have been assisted back into employment through the work clubs and a further 69 of the original 442 capped cases have become exempt from the caps through finding employment.

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Delivering world class customer services

Improve the customer experience and continue to shift customers to cost effective channels supported by creative use of technology

Green Portal phase 1 Revenues and Benefits testing complete. 100% of new benefit claims are now completed on line. 70% of all service requests being completed through the use of technology. Appointments have been introduced and Face to face contacts have reduced by 50%. The service has retained the Customer Excellence Accreditation.

Drive a better understanding of our communities and customers to deliver services that are appropriate to their needs

Green

Results from the Ealing Residents Survey, the most recent of which was carried out during autumn 2014, and reported to Cabinet in February 2015, enhance our understanding of the needs, priorities and attitudes of the local population. National and regional data from the Census and other data sources are analysed and shared with Members and council officers on an on-going basis, in order to understand the demographic profile of the borough. Data on customers who contact the council by phone or email is analysed on a regular basis in order to understand changing patterns of demand for specific Council services. Strategy and Engagement and Corporate Resources are now working jointly on a Data Management project to ensure that services across the council are able to interrogate sets of data and information held across the organisation, in order to develop more targeted approaches to planning, commissioning and project development

Design services and policies that are integrated around the customer

Green

The Ealing Demand Management Programme has now completed the trials across four areas: Housing Repairs, High Waste Creators, SEN transport and Shared Lives, which are all designed to help different groups of service users to become more resilient and independent from Council services. A report on outcomes from the trials has been submitted to the Corporate Board, and next steps for the Programme have been commissioned - including wider roll out of successful aspects of the trials (in particular in relation to successful elements of the Housing Repairs and Waste Creators trials); and the scoping of new opportunities for further demand management pilot projects. Implications of successes with the trials for further efficiencies are being considered by appropriate Directors, as part of preparations for the budget setting process later in the year. Members across parties have been engaged in the process of implementing the trials through an active specialist scrutiny panel. The ongoing review of our strategies and plans will continue to ensure they are focused on addressing the needs of the "target groups" identified in the Corporate Plan 2014-18. The Corporate Board have agreed to ensure that demand management and behaviour change approaches are incorporated into all key strategies and plans.

Be open, transparent and accountable about our performance

Green

The Corporate Plan 2014-18 contains a clear set of priorities, commitments and performance indicators to measure progress against delivery. Updates on performance are reported to Cabinet on a quarterly basis the most recent being in March 2015. Achievements in 2014/15 relating to priorities in the Corporate Plan were submitted for consideration at Full Council on the 9th June. We continue to provide data to organisations like London Councils and the Greater London Authority, in order to compare our performance with those of other authorities. We have updated the content of the 'open and accountable' page of the Council's website to ensure we are compliant with the Local Government Transparency Code, which was implemented in February 2015 and involves publishing information on the Council's operations and activities.

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An Accessible Borough

Deliver a sustainable and effective transport infrastructure

Make it easier and safer to walk and cycle in the borough including a cycle hub for North Acton

Green New cycle hub opened in North Acton in December 2014. Various walking and cycling schemes delivered primarily as part of the 2014/15 Local Implementation Plan (LIP) programme.

Provide a better interchange at north Acton/Old Oak Common Green The Council has worked with Transport for London (TfL) and the GLA to oversee a study looking at enhanced

pedestrian/cycle links to the Station as well as supporting a new Overground station at Old Oak Common. Work with TfL, Crossrail and Network Rail to improve our stations, making them more accessible and with services throughout the week, including Ealing Broadway, Southall, Hanwell, Northolt, Greenford, Acton Mainline, West Ealing and Perivale

Green At Hanwell, delivered new southern entrance in December 2014, secured 4 trains per hour and agreement on Sunday services as well as agreement on new lifts before 2019. At other Crossrail stations, better designs and provisions secured along with £7.3m Crossrail Complementary Measures (CCM) funding.

Seek to minimise the impact of HS2 and maximise the benefits for Ealing residents

Green Series of improved undertakings secured with HS2 Ltd and further work progressed on bettering conditions through documents such as the Code of Construction Practice (CoCP)

Invest in improvements to our roads and footways Green All works completed in line with agreed programme and within Budget

Improve the parking service

Make it easier to park in the borough including improved online and telephony access to parking services

Green Resident permits are now fully accessible online reducing the need for customers to visit the Council or wait for permit applications to be processed. Development work is underway to enable online applications for car park season tickets and other non-resident permit holders. RingGo now represents around 30% of non permit parking transactions.

End paper parking permits Green Resident permits are now fully paperless and scratchcard stock is being depleted with no more paper permits to be ordered. The second phase of paperless permits (business and season tickets) is now underway.

Improve the accuracy of parking tickets issued Green Less than 0.5% of PCNs are cancelled due to Civil Enforcement Officer (CEO) error.

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4. Financial Delivering Value for Money for local residents cuts across the Council’s 6 new priorities for 2014/18. Financial performance over the past year has been strong helping services to support the achievement of the Council’s Corporate Plan. Through effective planning and robust financial management during the year the Council has been able to deliver a balanced budget and delivered a council tax level as low as possible through a further council tax freeze for 2015/16. There are no direct financial implications arising from this report. Where appropriate, improvement actions to any ‘red’ performance indicators identified in this report will be delivered within existing budgets.

5. Legal There are no direct legal implications as part of this report. 6. Value for Money

Having clear objectives and measurable targets assists the Council to ensure that all activity is focused on delivery, makes managers accountable for that delivery and increases effectiveness.

7. Sustainability Impact Appraisal None. 8. Risk Management

There is a clear link between managing performance and risk management. Performance indicators are used to regularly monitor the performance of services – this information is used to highlight trends in performance and enable the early identification of any potential issues. Through this regular monitoring of information by both members and senior officers, informed decisions can be taken regarding any mitigating actions that need to be taken.

9. Community Safety There are no direct community safety implications as part of this report. However, A Safer Borough is one of the 6 priority themes within the Corporate Plan 2014/18 and is measured as part of our performance information.

10. Links to the 6 Priorities for the Borough

The performance information considered in this report is set out to demonstrate the Council’s performance under each of the Council’s Priorities

11. Equalities, Human Rights and Community Cohesion

None. 12. Staffing/Workforce and Accommodation implications:

None. 13. Property and Assets

None. 14. Any other implications:

None.

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15. Consultation

None. This report is for information only.

16. Timetable for Implementation Implementation is dependent on specific action plans for improving performance in key areas.

17. Appendices

1. Progress against Corporate Plan Commitments (CPCs) in 2014/15 2. LAPS Q4 2014/15 benchmarking dashboard

18. Background Information

• Ealing Corporate Plan 2014-2018 • Quarterly Performance reports • Monthly Performance Monitor • Local Government Association (LGInform) • LAPS benchmarking data

Consultation

Name of consultee Post held Date sent to consultee

Date response received

Comments appear in paragraph:

9BInternal Mike Stringer Head of Finance

Transformation 3 July 2015

Corporate Board 26 June 2015

1 July 2015

Cllr. Yvonne Johnson

Cabinet Member for Finance and performance

1 July 2015 1 July 2015

Cabinet Members 3 July 2015 3 July 2015 External Report History

Decision type:

10BUrgency item?

For information

Report no.: Report authors and contact for queries: Rajiv Ahlawat – extn 6380

Ealing: London Performance Dashboard: 2014-15 - Q4 FINAL

Risk and vulnerability Value Better performance GroupAverage Improving life chances Value Better performance Group

AverageQuality ofthe environment

Value Better performance GroupAverage

DB 01: Violence against the person crime rate per 1,000 population (LIS 15)

23.02 23.37

DB 11: Percentage of pupils achieving level 4 or above in both Reading, Writing and Maths at Key Stage 2 (LIS 73)

81 82DB 26: Number of kilograms per household of residual household waste collected (NI 191)**

359 530

Full Year Apr 14 to Mar 15 32 returns Annual 2013-14 32 returns Full Year Apr 14 to Mar 15 15 returns

DB 02: Robbery, dwelling burglary, and theft of/from a motor vehicle crime rate per 1,000 population (LIS 16)

16.98 16.75DB 12: % children in need (CIN) achieving at least level 4 at KS2 in reading, writing & math (N 1a)

54.0 52.1DB 27: Percentage of household waste sent for reuse, recycling and composting (NI 192)

44.7 33.97

Full Year Apr 14 to Mar 15 32 returns As at March 2014 32 returns Full Year Apr 14 to Mar 15 20 returns

DB 03: Total notifiable crime rate per 1,000 population (LIS 3) 75.5 84.87

DB 13: % children in need (CIN) who achieve 5+ A* -C grades at GCSE including Eng & math (N 1b)

28.2 19.4DB 28: Percentage of land assessed as having unacceptable levels of litter (NI 195a)

4.00 5.95

Full Year Apr 14 to Mar 15 32 returns As at March 2014 26 returns Most recent survey 21 returnsDB 04: % Child Protection Plans lasting 2+ years at 31 March and for child protection plans which have ended during the year (N 17)

6.3 4.7DB 14: % of school-aged children in need permanently excluded from school (N 3a)**

n/a 0.00DB 29: Percentage of land assessed as having unacceptable levels of detritus (NI 195b)

1.00 5.26

Full Year Apr 14 to Mar 15 19 returns As at April 2013 15 returns Most recent survey 19 returnsDB 05: % children subject of Child Protection Plan for a 2nd time or more, within 2 yrs of previous plans end date (N 18)

17.3 10.2

DB 15: Percentage of persons aged 16-18 who are not in education, employment or training (NEET) (NI 117)

3.0 3.4DB 30: Percentage of land assessed as having unacceptable levels of graffiti (NI 195c)

1.00 3.88

Full Year Apr 14 to Mar 15 20 returns Nov 2014-Jan 2015 average 32 returns Most recent survey 19 returns

DB 06: Vacancy Rate of Children's social workers (FTE) for year ending 30 Sept (N 23)

27 22DB 16: % of clients using social care who receive self-directed support (ASCOF 1C(1a))

75.2 84.7DB 31: Percentage of land assessed as having unacceptable levels of fly-posting (NI 195d)

0.00 1.58

Annual Snapshot 30 Sept 2014 32 returns Full Year Apr 14 to Mar 15 24 returns Most recent survey 18 returns

Annual Snapshot 30 Sept 2014 32 returns Full Year Apr 14 to Mar 15 23 returns

DB 08: % of adults with a learning disability who live in their own home or with their family (ASCOF 1G)

69.7 68.5

DB 18: rate 18-64 yr old permanent admissions to residential and nursing care homes, per 100,000 population (ASCOF 2A(1))

10.2 9.9 DB 32: Percentage of Council Tax collected (BVPI 9) 96.2 96.4

Full Year Apr 14 to Mar 15 20 returns Full Year Apr 14 to Mar 15 23 returns Full Year Apr 14 to Mar 15 24 returns

DB 09: Housing Benefit number of days to process new claims (LIS 181a) 16.2 22.4

DB 19: rate aged 65+ permanent admissions to residential and nursing care homes, per 100,000 population (ASCOF 2A(2))

436.8 488.4 DB 33: Percentage of non domestic rates collected (BVPI 10) 96.3 98.1

Year to Date Apr 14 to Dec 14 32 returns Full Year Apr 14 to Mar 15 23 returns Full Year Apr 14 to Mar 15 23 returns

DB 10: Housing Benefit number of days to process change of circumstances (LIS 181b)

10.8 9.6 DB 20: Number of people receiving a council funded service (RAP 1)** 8140 4884

DB 34: Number of working days per FTE lost due to sickness absence (excluding school staff) (BVPI 12)

7.8 8.1

Year to Date Apr 14 to Dec 14 32 returns Full Year Apr 14 to Mar 15 15 returns Rolling year Apr 14 to Mar 15 21 returns

DB 21: Number of Carers receiving respite or carer specific services as an outcome of assessment or review (RAP 2)**

n/a 1084DB 35: Percentage of minor planning applications determined within 8 weeks (NI 157b)

86 69.4

Full Year Apr 14 to Mar 15 12 returns Full Year Apr 14 to Mar 15 32 returns

DB 22: % of relevant care leavers aged 19-21, now in education, employment or training (LIS 148)**

61.6 57.7DB 36: Percentage of 'other' planning applications determined within 8 weeks (NI 157c)

91 79.9

Full Year Apr 14 to Mar 15 13 returns Full Year Apr 14 to Mar 15 32 returnsDB 23: Percentage of working age people on out of work benefits (NI 152)

8.9 9.1

Snapshot - Nov 14 32 returns

DB 24: Number of households living in temporary accommodation (NI 156) 2430 1508

Snapshot - Mar 15 32 returnsDB 25: Number of homeless applications accepted as being in priority need (LIS 18)

923 547

Rolling year Apr 14 to Mar 15 32 returns

11 22DB 07: % Children's Social workers who are agency workers (FTE) for year ending 30 Sept (N 26) Group

AverageInterest to the public Value

30.8

Better performance

DB 17: % of clients using social care who are receiving direct payments (ASCOF 1C(2a))

13.9

316294255

45 56 67 78 88

1020304050

75 78 81 84 87

0.000.050.100.150.20

1.52.63.64.75.7

9 25 40 56 71

264 898 1531 2165 2798

4.96.98.910.912.9

150938172525133300

359458557656755

11 22 33 44 55

Guidance notesa. The diamond represents performance for your chosen borough. To the right of theblack bar represents better than average performance, to the left represents lowerthan average performance.b. Lower than average performance does not necessarily imply poor performance,and vice versa.c. ** denotes there are fewer than 16 returns for that indicator.d. Please note that the national comparator measure is the latest available, it doesnot necessarily relate to the same time period as borough data.e. (a) denotes that for data presourced by London Councils, the borough submittedtheir own data instead.f. Blue font indicates a presourced data item from an existing data publication.

Produced by London Councils. Contact: [email protected] produced on 26/6/2015

47111518

13.119.726.332.939.5

8.212.817.522.126.8

5091131172212

key borough performance average performance national comparator

lowerperforming 25%

middleperforming 50%

higherperforming 25%

relative performance is:quite below average quite above averagesignificantly below average significantly above average

603085568041052

30 43 55 68 80

1.85.99.914.018.0

0.93.66.49.111.8

0.23.36.59.612.7

94 95 97 98 100

94 96 97 98 100

33 46 60 73 86

41 55 68 82 95

5.97.38.710.111.5

0.02.24.46.58.7

0.03.77.411.014.7

0.04.99.814.619.5

3.016.329.542.856.0

1.45.69.713.918.0

284410537664790

26834110553869658393

10 16 22 29 35

51 63 75 88 100

40 48 57 65 73

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Appendix 1

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report for: information item number: contains confidential no

Documents