removing the limits to knowledge sharing - use of global networks charlie malone, csm/14 “new ways...
TRANSCRIPT
Removing the Limits to Knowledge Sharing - Use
of Global Networks
Charlie Malone, CSM/14“New Ways of Working”
Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse
What is Knowledge Sharing?
What do we have in place?
How well is it working?
What do others have in place?
Knowledge Sharing is an organisational culture that encourages a free exchange
of expertise, experience and understanding
What is Knowledge Sharing?
Knowledge Sharing is a recognition that knowledge is one of the few resources
that can increase in value as it is shared
Why do we need Knowledge Sharing?
Success in business today will depend on whether we can effectively capture our collective knowledge and expertise
globally, and apply it wherever it is needed locally, to ensure that new
technology can be implemented faster, learning curves climbed quicker, and
business opportunities realised sooner than our competition...
KNOWING WHO CAN BE AS GOOD AS KNOWING HOW
Global Networks
Centres of Excellence
Global Consultants
What do we have in place to help us become a knowledge sharing
organisation?
Global Networks
Global Networks are web-based discussion forums for asking
questions, seeking solutions to problems, imparting knowledge and
sharing successful practices.
– Venture and Project Realisation
– Competitive Intelligence– Benchmarking– Knowledge Sharing – Human Resources– Procurement– EP Commercial
Global Networks (ctd.)
– H,S & E – Wells– Surface– Sub-surface
Four technical and seven cross-business networks:
Why Common Interest Networks ?
SEPTAR
• Better understanding of “real” OU issues and the people involved
• Access to know how and
• experience in the OU’s
• Better focussing of technology development
PDO (OU)
• Quicker resolution of OU problems by preventing “re-invention of the wheel”
• Provides access to expertise beyond current establishment (supports RTL effort)
• Rapid awareness of group best practices
There is something for everybody
INDIVIDUAL
• Personal performance
• Personal development
• Enhanced network
• Recognition from peers
• Influence
• …….. Next Job
GROUP
• Allows more optimum allocation of resources without physical relocation
• Supports a Learning Organisation by practically developing staff competencies
L&D
• Understanding of “real” OU competence gaps
• Learning material based on OU case studies
I already have my own personal network …..
I Know
MYNETWORK
I Know Who to Ask
I Don’t Know Who to Ask
GLOBAL NETWORK
ME
Lost opportunity
Personal networks under leverage the available know how
Business Areae.g. project managemente.g. materialse.g. processe.g. operations
I use my e-mail to get help ….E-mail Forum
Q A2
• Provides four different solutions• Consensus decided by an individual• Input restricted to “designated” experts• No consistent capturing of issues,
solutions and knowledgeable persons
• Provides one “peer reviewed” solution• Consensus built by experts• Input from experts and other sources• Allows issues, solutions & knowledgeable
persons to be captured for re-use
A1+
A1++
A1+++ ANSWER
A forum creates and captures more value than e-mail
A1
A4A3
“other”
Q
Q
A1++++
A1
I use my e-mail ….
E-mail Forum
e-mail is more expensive and restrictive than Forums
• Email attachments are expensive & size is restricted
1 MB Attachment $ 25
2 MB Attachment $ 50
> 2 MB Attachment Can’t be sent
Access to your personal folders when away from the office network connection can be very slow
• If you keep everything in your inbox …
And all your sent items ...
• Files are transmitted to Forums “free of charge” and can be VERY large
1 MB Attachment No charge
2 MB Attachment No charge
> 60 MB Attachment No charge
If you can access the SWW your files are there, at Internet speed
• Files don’t clutter up your hard drive or your network drive allocation
So what IS your role?
• Get an account and learn the content and basic navigation through the AVF tool (your Hub Coordinator can help)
• Sign up for the “General Alerts and Queries” area (allowing e-mail notification)
•Assist in answering queries where you can help. Ask for help (through your own queries) when needed
•Connect to the subject area forums that fit your focus areas: Get to know the Subject Area Focal Point for that area, and any focal points in your OU
Top 20 Most Admired Knowledge Enterprises
1. Buckman Laboratories2. General Electric3. Hewlett-Packard4. Arthur Andersen5. Cisco Systems6. Microsoft7. Ernst & Young8. Xerox9. Nokia10. World Bank
11. Skandia12. Intel13. IBM14. Andersen Consulting14. Lucent Technologies16. BP Amoco17. Siemens18. 3M19. Shell20. PriceWaterhouseCoopers
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