release notes oip 8.7.0

06. MARCH 2018 UPDATE (OpenCom 1000 removed VMware 6.5 added)
Release Notes for OIP 8.7.0.4 / depl-2541 / 1.3 1
1 ABOUT THIS DOCUMENT
This document provides the Release Notes for OIP 8.7.0.4 for MiVoice Office 400. Changes listed since OIP 8.6.1.2 GA.
2 SOFTWARE OVERVIEW
OIP-TSP 8.3.3.0
JDBC Driver (used to access/read Microsoft Excel - JRE 7 required)
9.0.2.2
3 SYSTEM COMPATIBILITY
8.2 8.3 8.4 8.5.2.7 ≥ 8.5.2.8 ≥ 8.5.3 8.6.0.15 8.6.1.2 8.7.0.1 8.7.0.4
MiVoice Office 400
- - - - -
(1 On IntelliGate, MiVoice 1560 IP PC Operator is not supported, while MiVoice 1560 Digital PC Operator can be used. Local IntelliGate licenses are not recognized by OIP 8.5.2.7.
(2 On IntelliGate, MiVoice 1560 IP PC Operator is not supported, while MiVoice 1560 Digital PC Operator can be used. Local IntelliGate licenses are recognized by OIP 8.5.2.8 and newer.
(3 OIP 8.7.0.X is not compatible with OpenCom 1000 Release 6.X anymore
4 SOFTWARE COMPATIBILITY
Software Version Additional Information
MiVoice Office 400 Release 5.0 Backward compatibility to MiVoice Office 400 Release 4.1
OIP Server Windows 7 SP1
Windows 8 / 8.1
Windows Server 2012
32-bit & 64-bit operating systems supported
Home editions of Windows Vista, 7, 8 / 8.1 and 10 not supported
Windows RT not supported
Windows 8 / 8.1
Windows Server 2012
Windows Server 2016
Since OIP 8.6.0.8 the OIP Toolbox contains the I/O Manager and Tax Manager only
Windows 8 / 8.1
Windows Server 2012
Firefox 32
Google Chrome
Windows 8 / 8.1
Windows Server 2012
Microsoft Exchange Server 2010
Business Essentials
Business Premium
Windows Server 2012
Requires .Net 4.6.1 version
Local Outlook connectivity supported for
Outlook 2007, 2010, 2013, 2016
With MiVoice Office 400 controllers local Outlook connectivity requires a client license
32-bit & 64-bit operating systems
Windows Server 2012
Local Outlook connectivity supported for Outlook 2007, 2010, 2013, 2016
With MiVoice Office 400 controllers local Outlook connectivity requires a client license
MiVoice Office 400 CCS
Windows 8 / 8.1
Windows Server 2012
Local Outlook connectivity supported for Outlook 2007 ,2010, 2013, 2016
32-bit versions only
5 NEW OR CHANGED FUNCTIONALITY
Office 1560IP license allow also Office 1560 side phone
OIP WebAdmin: use secure http communication (https)
OIP as Virtual Appliance on Hyper-V (with OIP 8.7.0.4 – HF1)
5.1 REMOVED FUNCTIONALITY
Removed JDBC-ODBC Bridge.
With Java version 8, the JDBC-ODBC Bridge distributed with OIP package, was removed by Oracle and is not available anymore. Oracle recommends using JDBC-ODBC drivers provided by the vendor of your database instead. The only option to use this old JDBC-ODBC Bridge in OIP is to install an older version of OIP ODBC Driver and keep Java 7 installed on the same PC. This older version of OIP ODBC Driver can be downloaded via OIP WebAdmin (version 9.0.2.2). More details to the procedure can be found in the knowledgebase article KMS-HO1943 (former TI- 1349)
6 ISSUES SOLVED SINCE OIP 8.6.1.2
6.1 ISSUES SOLVED IN OIP 8.7.0.4
TT# CSU ADBT Title
230129 Switzerland 60524 OIP: CLIP service problem with number resolution
234128 Switzerland 60785 E-Mail Address synch from PBX to OIP Exchange alias
235394 Germany 61068 Call Centre Statistic shows only data from skill id 1
240834 Switzerland 61197 61277
OIP: Web Server certificate expired
241716 Denmark 61216 Issue with the Agenstate while calls are forwarded when unregistered softphone
242909 Switzerland 61259 OIP Exchange Synch stopps weekly
Switzerland 61200 Calendar Subject is sometimes wrong thus I/O Manager switches the emergency response team wrong
6.2 ISSUES SOLVED IN OIP 8.7.0.1
TT# CSU ADBT Title
58433 Linear order from agents not persistent - cannot be changed
206537 Austria 59072 OIP Call Center statistic has some errors
212253 218860
Germany 59420 View in agent windows will not be refreshed
212492 Switzerland 59964 Mitel OfficeSuite line keys shown inactive (free seating)
213826 Switzerland 59812 OIP-TAPI and WBe CallCenter, sometimes calltransfer not possible
214082 Germany 59844 Wrong ACD status view from agent status in skills
214082 Germany 59844 Wrong ACD status view from agent status in skills
216999 Germany 59829 OIP ACD call cutting due to wrong way selected/configured actions
218086 Germany 59781 OIP ACD agent stays busy after end of conference call
218574 Switzerland 59886 Application download from wrong IP address if OIP 2 NIC
219102 Germany 59817 Wrong ACD statistic if ACD call via blind transfer comes to other skill
TT# CSU ADBT Title
220105 Denmark 59897 OIP backup does not include the picture folder
220596 Denmark 59926 OIP virtual appliance brake down- Second times with OIP RC (too little HD Space)
221076 224518
Germany Austria
59954 No team keys in TAB "Team" in OfficeSuite when 6800 SIP phones
221560 Switzerland 59976 OIP stops working after phone book selection in OfficeSuite
221845 Austria ANZ
223568 Switzerland 60092 OIP ACD Agent View to many entry's
224162 Switzerland 60109 OIP User will be displayed in directory but the view is disabled
224634 Austria 60627 Call Center routing wrong - results in incorrect CCS report "passed out to non A
227940 Austria 60323 ACD Call distribution doesn´t work correctly
Switzerland 60091 MiVoice1560 missing ring melodies
Switzerland 60129 Mitel 1560: Call is as answered in Journal
Switzerland 60187 OIP: OIP does not start correctly with MS Exchange connection
Germany 60298 I/O Manager Expand the action PBXTeamCall with redkey to displaying the callInfo
60489 Office 1560IP licence should allow also Office 1560 with side phone
Switzerland 60594 OIP WebConfiguration change from Shortdial range is not possible
60609 OIP WebAdmin: use secure http communication
Switzerland 60726 OIP Exchange selectable part from the primary phone number (mapping)
6.3 ISSUES SOLVED IN OIP MIVOICE 1560 PC OPERATOR 2.2.4.0 (OIP 8.7.0.4)
TT# CSU ADBT Title
225764 Switzerland 60236 MiVoice 1560 PC Operator Journal load time takes 3-6 minutes
237313 Nordic 61010 Drag and drop not possible in 1560 when using 6800i SIP terminal
Switzerland 60833 OfficeSuite: Setting "Show ACD skills" not persistent after Restart
6.4 ISSUES SOLVED IN OIP MIVOICE 1560 PC OPERATOR 2.2.2.0 (OIP 8.7.0.1)
TT# CSU ADBT Title
215841 Nordic 59623 Alt + Tab shows each user from OfficeSuite presence indicator as own "window"
224553 Germany 60448 MiVoice Office 1560 restarts when a key is added.
226771 Switzerland 60230 OfficeSuite default 0 Profiles doesn’t work as wished/designed
227015 Belgium 60354 Mitel1560: Operator crashes by double click on contact in phonebook
Switzerland 60101 Office Suite: WEBCam server will not playing always on the Webbrowser Window 401
6.5 ISSUES SOLVED IN MITEL OFFICE SUITE 3.2.4.0 (OIP 8.7.0.4)
TT# CSU ADBT Title
225764 Switzerland 60236 MiVoice 1560 PC Operator Journal load time takes 3-6 minutes
Switzerland 60833 OfficeSuite: Setting "Show ACD skills" not persistent after Restart
6.6 ISSUES SOLVED IN MITEL OFFICE SUITE 3.2.2.0 (OIP 8.7.0.1)
TT# CSU ADBT Title
215841 Nordic 59623 Alt + Tab shows each user from OfficeSuite presence indicator as own "window"
226771 Switzerland 60230 OfficeSuite default 0 Profiles doesn’t work as wished/designed
Switzerland 60101 Office Suite: WEBCam server will not playing always on the Webbrowser Window 401
7 IMPORTANT HINTS / RESTRICTIONS
7.1 OIP VIRTUAL APPLIANCE
The OVA/VHD-Version 1.4.0 / 8.7.0.4 contains:
Important security patches
100 GB HDD space
OIP as 64bit Version
All new systems must be installed with OVA 1.4.0 / 8.7.0.4 packages
Upgrading any existing systems (also systems deployed with OVA package 1.4.0 / 8.7.0.1) must be reinstalled with the OVA 1.4.0 / 8.7.0.4
o Note: Restore an OIP backup from older OIP Version into OIP 8.7.0.4 does not work. It is necessary to upgrade first OIP using the update package (OipSetupLinux_8.7.0.4.zip) and then do a reinstall as described below:
o Upgrade procedure of OIP as Virtual Appliance to OVA 1.4.0 / 8.7.0.4
Existing Virtual Appliance needs to be updated using the update package (OipSetupLinux_8.7.0.4.zip) available on download server.
Use “Maintenance / System update” menu point in OIP WebAdmin to select the update package and perform the update
Backup OIP and OIP applications data after upgrading to OIP 8.7.0.4
Deploy the new OVA 1.4.0 / 8.7.0.4 package
Restore OIP and OIP applications data afterwards again.
7.1.2 VMWARE REQUIREMENTS:
ESXi VMware vSphere 5.5, 6.0 and 6.5
minimum 1 core (minimum 2 GHz) up to 4 cores (up to 3 GHz)
2 GB Memory minimum up to 4 GB
100 GB HDD space
Please refer to the VMware compatibility list to find supported server systems.
7.1.3 HYPER-V REQUIREMENTS:
Supported on Windows Server 2012R2 o Windows 10 PRO 64 and Windows Server 2016 are under test
For Hyper-V server hardware and host OS requirements refer to Microsoft.com ©
1 vCPU reserved for the “Virtual Appliance“ up to 4 vCPU
minimum 2.0 GHz (> 3 GHz to reach max. limits)
2 GB Memory minimum (Memory: Start-up RAM: 2048 MB) up to 4 GB
100 GB HDD space
7.1.4 MIGRATION OF AN EXISTING OIP TO OIP VIRTUAL APPLIANCE:
Purchase of a new connection licence is mandatory! Transfer of Master EID is possible by CSU (No automated OIP migration process but re-use of existing OIP feature licences possible by request to CSU)
7.1.5 INSTALLATION AND SETTING UP THE IP-ADDRESSING
Load the OVA package with the vSphere onto the virtual machine of the server.
Open the Console
o A menu to enter the Application record ID is shown. Press next to login into the Mitel Standard Linux.
Use the default username=”admin” and the default password=”password” to login.
o A menu list is shown and one has to configure the IP settings and the trusted network settings, not more.
Select point 2. Configure this sever and do the settings step by step
Set the “primary domain name” xxx.local (e.g. whateveryouneed.local)
Set a system name (what you need to recognize the system)
Set the “Local networking parameter” -> the desired IP-Address of the OIP Virtual Appliance and the corresponding subnet mask
Set enable “IPv6 protocol” to “no”
Set the gateway IP address
Set the DNS server address (this is mandatory here, ignore what is written on the screen)
Set “Resolve primary domain” to “corporate”
o At this point the operating system asks to reboot to take over the settings, press on “yes”
o After the reboot you will be at the same place as the first dot above (Application record ID”
o Press next and login again with the default credentials if you need to setup trusted networks.
Select point 8. “Manage trusted networks”
Select “Add IPv4 trusted networks and add the network addresses from where the system can additionally accessed (e.g. 123.213.0.0 or 123.213.234.0…) and the corresponding subnet mask.
The configuration of your virtual operating system is now completed, you can exit the setup menu.
In case your time zone is different than Central European Time, you need to change the time zone of the virtual machine. You can do this using web-based configuration tool accessible via http://<server_address>:8080, where <server_address> is the address of the Virtual Appliance specified in previous steps. After opening the web-based configuration navigate to “Configuration / Date and Time” and adjust the time zone.
The next step is to configure the MiVoice Office 400 Virtual Appliance.
7.1.6 USERNAME, PASSWORD
The default OIP WebAdmin username is: “oipadmin”, the default password is “oipadmin”
The default root account is username = root, the default password is “password”. Please notice the password will be automatically updated to match the OIP WebAdmin password.
The default admin account is username = admin, the default password is “password”. Please notice the password will be automatically updated to match the OIP WebAdmin password.
7.1.7 CALL CENTER SUPERVISION (CCS) IS NOT WORKING WITH VIRTUAL APPLIANCE
Currently, it is mandatory that CCS is running on the same server as OIP.
Since CCS is not a Linux application, this is not possible! Hence, CCS 1.2 and CCS 2.0 are not compatible with OIP as Virtual Appliance.
7.2 OIP SERVER ADDRESS RESOLUTION
For correct function of client applications (OfficeSuite, MiVoice1560 PC Operator) it is important that OIP domain name server address can be properly resolved in network. If the domain name address cannot be resolved, please configure OIP server to use IP address instead using properties of Service Manager service.
7.3 OIP UPDATE
The new version of OIP Update Service (2.0.1) delivered with this OIP package works on Windows 7 and newer Windows systems without any need for ‘Interactive Service Detection’ system service running. There are no requirements anymore for configuration changes in system to make Update Service working.
Please note that the new version of Update Service doesn’t support automatic updates of OIP TAPI Service Provider (OIP TSP). OIP TSP can be updated manually using the link on Installations page of OIP WebAdmin.
7.4 MIVOICE 1560 PC OPERATOR
Faulty update to version 2.0.10.
If MiVoice 1560 is updated from any previous version to MiVoice 1560 version 2.0.10 (delivered with OIP 8.6.0.13), some files are not properly installed. This can only be solved by uninstall MiVoice 1560 version 2.0.10 and reinstall it again. (This happens only in case of upgrade to version 2.0.10, not in case of a new installation)
This issue does not occur anymore with upgrade of any previous version to MiVoice 1560 version 2.0.11 (included in OIP 8.6.0.14).
MiVoice 1560 PC Operator does not install headset drivers during the installation. The headset drivers have to be installed manually. They are available in the installation directory “MiVoice 1560/MediaServer/Drivers”.
MiVoice 1560 PC Operator does not deactivate screen savers on incoming calls and using a screen saver together with MiVoice 1560 PC Operator may cause problems answering incoming calls while the screen saver is active. Using screen savers together with MiVoice 1560 PC Operator therefore must be avoided.
7.5 EXTENDED CTI SUPPORT WITH MITEL OFFICE SUITE
DSI / IP
MiVoice 5300,
5300 IP
Reject call yes yes 1) yes no 1) since R3.2
Answer call yes yes yes yes
End call yes yes yes yes
Pickup call (*86) yes yes yes yes with * function
Take call (*88) yes yes yes yes with * function
Call deflection yes no yes no
Call identification (CLIP) yes yes yes yes
Call forwarding: (CFU, CFNR,CFB, do not disturb)
yes yes yes yes with * function
Frequency dialling (DTMF) yes 1) yes 1) no no 1) since R3.2
Call charge information no no no no
Call transfer without notice yes yes 2) yes no 2) since R3.2 SP1
Call transfer yes yes 1) yes no 1) since R3.2
Hold yes yes 1) yes no 1) since R3.2
Call enquiry yes yes a) yes no a) number must be pre dialled
Conference yes yes yes no
Brokering yes yes 1) yes no 1) since R3.2
Message to busy user no no no no
Park no no no no
Callback no no no no
Announcement to user no no no no
7.6 EXTENDED CTI SUPPORT WITH MIVOICE 1560 OPERATOR
CTI support for MiVoice 5300 Digital/5300 IP Phones and Mitel 600/602/650 DECT Phones (same functions as OfficeSuite).
With R4.1 the Mitel 6800 SIP Phones used with MiVoice 1560 Operator are supported
Apply following settings for a working solution:
Mandatory setting for the 6800 SIP Phone in WebAdmin
o The number of lines must be set to “1”
Be aware that some behaviour is different to the 5300 phone series.
o In general, as with every SIP Phone, it is necessary to dial the number first and do the action “call” or “inquiry” after that.
o For a transfer without announcement: First answer the call in the queue, then press the key “Transfer” then enter the target number and press Enter OR simply drag the call from the queue to a Team Key.
o For a transfer with announcement: First answer the call in the queue, then press the Team Key and wait till the called user answers, then press Fox Key “Connect”; Or enter the target number then press “Inquiry” and wait till the called user answers then press the Fox Key “Connect”.
Not supported functions o Direct mode (not possible to answer calls out of the operator queue by hook off
the SIP phone handset) o Transfer trunk line access (dial tone) to a calling phone (SIP or 5300)
7.7 EXTENDED CTI SUPPORT WITH OIP TSP AND 1ST PARTY TSP
CTI support for MiVoice 5300 Digital/5300 IP Phones, Mitel 6700/6800 SIP Phones, Mitel 600/602/650 DECT Phones and Mitel SIP-DECT Phones (same functions as OfficeSuite).
Disclaimer
Mitel Networks Corporation will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel Network Corporation will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2017 Mitel Networks Corporation www.mitel.com
5.1 Removed functionality
6 Issues solved since OIP 8.6.1.2
6.1 Issues solved in OIP 8.7.0.4
6.2 Issues solved in OIP 8.7.0.1
6.3 Issues solved in OIP MiVoice 1560 PC Operator 2.2.4.0 (OIP 8.7.0.4)
6.4 Issues solved in OIP MiVoice 1560 PC Operator 2.2.2.0 (OIP 8.7.0.1)
6.5 Issues solved in Mitel Office Suite 3.2.4.0 (OIP 8.7.0.4)
6.6 Issues solved in Mitel Office Suite 3.2.2.0 (OIP 8.7.0.1)
7 Important hints / restrictions
7.1 OIP Virtual appliance
7.1.2 VMware requirements:
7.1.3 Hyper-V requirements:
7.1.4 Migration of an existing OIP to OIP Virtual Appliance:
7.1.5 Installation and setting up the IP-addressing
7.1.6 Username, Password
7.1.7 Call Center Supervision (CCS) is not working with Virtual Appliance
7.2 OIP Server address resolution
7.3 OIP Update
7.5 Extended CTI Support with Mitel OFFICE SUITE
7.6 Extended CTI Support with MiVoice 1560 Operator

release notes oip 8.7.0

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