regressing – the britney (includes bursting into tears/whining/simpering/tantrum)
TRANSCRIPT
Regressing – The Britney
(includes bursting into tears/whining/simpering/tantrum)
Flirting –The Marilyn
Outsourcing – The Blair
Attacking First – The Madea
Being Direct – The Leader
Sotomayor Clinton
Peggy Klaus
Secret Weapons
Soft Skills
Are teachable
Encompass personal, social, communication, and self-management behaviors.
Cover a wide spectrum of abilities and traits: self-awareness, trustworthiness, conscientiousness, adaptability, critical thinking, attitude, initiative, empathy, confidence, integrity, self-control, organization, likability, problem solving, leadership, time-management
Soft Skill: “De-Fuse and Ask”
1. De-fuse: Take the situation down a notch.
• Breathe, take a walk if you have to, remind yourself of your Big Goal
• Avoid making statements of defense, excuse, or attack
2. Ask a question
• Anything interrogative works, as long as it moves the conversation forward. Examples:
• “Can you help me?”, or “What can I do next time?” or, What do you think I should do now?”
Before I used to…and now I