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Federal AviationAdministration

Regions and Center OperationsFiscal Year 2011 Business Plan

HQ-101257

2011 ARC Business Plan

The office of the Assistant Administrator for Regions andCenter Operations (ARC) provides cross-organizationalleadership and delivers shared services throughout theagency in support of increased safety, greater capacity,international leadership, and organizational excellence.

The following provides an overview of key functionsperformed by ARC and how they support FAA's strategicgoals. All Strategic and Core activities included in ARC'sbusiness plan fall within one of ARC's key functional areas.These functional areas also serve as the basis for ARC'sbudget allocation.

ARC uses cross organizational leadership and integrationto support the FAA goals of Safety and Capacity. Thisfunctional area is referred to a "Safety and OperationsIntegration".

ARC supports FAA's goal of International Leadership byproviding technical assistance, support and training in theaviation area to countries throughout the world. Thisfunctional area is referred to as "International Leadership".

ARC provides significant support for FAA's goal ofOrganizational Excellence.

The Mike Monroney Aeronautical Center (MMAC) is FAA'ssource for training, financial management, informationtechnology services, logistics support and supply chainmanagement. Through the FAA Academy and CMEL,various types of training are provided to a wide array ofaudiences throughout the FAA and NAS. This functionalArea is referred to as "Training - Technical,Executive/Management and International". The MMACprovides significant agency-wide financial managementand information technology support. This functional area isreferred to as "Financial Management and InformationTechnology Services (MMAC)". The MMAC providelogistics support and supply chain management for theentire agency. This functional area is referred to as "NASLogistics and Supply Chain Management".

ARC provides services and support throughout the FAAand DOT in a number of areas. ARC performs Acquisitionand Real Estate functions throughout the FAA and ARC'sMaterial Management function also serves DOT. Thisfunctional area is referred to as "ARM". ARC's Hangar 6provides transportation via FAA owned and operatedplanes to FAA officials, DOT officials and other governmentagencies. This functional area is referred to as"Washington Flight Program Office - Hangar 6".

ARC's Regional Administrators provide the face and voiceof FAA to several different external stakeholders. ARCleads FAA's work to generate the next generation ofaviation employees through functional area referred to as

"Aviation and Space Education Program (AVSED)". ARCmeets extensively with federal, state and local officials todiscuss ongoing aviation issues. This functional area isreferred to as "Corporate Leadership and Outreach".

ARC maintains a robust Information Technology programreferred to as "Information Technology Management".ARC also manages a comprehensive emergencypreparedness program referred to as "Operations Centersand Emergency Preparedness". ARC manages severalbuildings and all of the services necessary to maintainoperations. This functional area is referred to as "Facilitiesand Building Services"

ARC's support areas provide the necessary people andresources so that ARC can meet established goals.Support for ARC's employees in the areas of hiring, timeand attendance, performance review, etc. is referred to a"ARC Human Capital". Planning and Budget support forARC is referred to as "Administrative Services".

The Next Generation Air Transportation System (NextGen)requires a new level of commitment to integration,collaboration, planning and vision from all stakeholders.ARC is uniquely positioned in the FAA to play an essentialrole in NextGen by providing critical cross-organizationalintegration, collaboration and communication.

Increased SafetyARC 2011 Strategic Activities in support of IncreasedSafety include:

Support the installation of additional weather camera sitesto reduce accidents in Alaska / Provide real-time advocacythrough the Runway Safety Program/ Participate inRunway Safety Council meetings / Provide logisticssupport for the Runway Incursion Reduction Program

Flight Plan Target: AlaskaAccident RateBy the end of FY2019 reduce the Rate of Fatal andSerious Injury Accidents by 10% in 10 years. FY 2011Target: 1.84

Continue to optimize weather camera benefits andexplore alternative technologies.

Strategic Initiative: Weather Dataand Images

Strategic Activity: ARC Support ofExanding the Use of Weather CamerasThrough corporate leadership and collaboration,ARC provides aggressive and real-time advocacyand integration activities related to identified issues

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and solutions that will reduce the number ofaccidents in Alaska for general aviation and allPart 135 operations.

Activity Target 1:ARC will work with industry and FAA officials inthe Alaskan Region, Western Service Area, andHeadquarters, to support the installation of 24additional wather camera sites. Due September30, 2011

Flight Plan Target: RunwayIncursions (Category A and B)By FY 2010, reduce Category A and B (most serious)runway incursions to a rate of no more than 0.45 permillion operations, and maintain or improve through FY2013. FY 2011 Target: 0.450

Improve training, procedures, evaluation, analysis,testing, and certification to reduce the risk of runwayincursions resulting from errors by pilots, air trafficcontrollers, pedestrians, vehicle operators, tugoperators, and individuals conducting aircraft taxioperations.

Strategic Initiative: Human ErrorRisk Reduction

Strategic Activity: Reduce Risks ofRunway IncursionsThrough corporate leadership and collaboration,ARC provides real-time advocacy, and integrationactivities related to identify issues and solutions thatwill reduce the risk of all runway incursions andsurface incidents.

Activity Target 1:Make recommendations to the ATO RunwaySafety office within four weeks of issue impasseto ensure that conflicting issues affecting runwayincursion mitigation efforts are proactivelyresolved. Due September 30, 2011

Design, develop and implement an improved runwayincursion analysis capability.

Strategic Initiative: ImprovedRunway Incursion AnalysisCapability

Strategic Activity: Runway SafetyCouncil (RSC) Implementation PlanThe Root Causal Analysis Team (RCAT) examinesdata and related information from, but not limited to,Pilot Deviations, Operational Errors andVehicle/Pilot Deviations to determine root causalfactors. The team then identifies interventionstrategies to eliminate and/or mitigate the rootcausal factors leading up to the incident and providea strategy for implementation of therecommendations to the RSC. The RCAT willexamine data from AFS (PD's), ATO (OE's) andARP (V/PD's) investigations and attempt todetermine root causal factors for the incident. The

data used in these analyses will be a consolidationof many offices' input and will delve deep into thereasons and/or causes for the incident as well asthose circumstances that allowed the incident tooccur. The diverse makeup of the subject matterexperts (SMEs) will enhance the capability of theteam to discover those factors that have evadeddiscovery to date. Once these root causal factorsare identified, the team will examine ways to createcontrols that will limit, or eliminate, theirreoccurrence. For those periods of reduced severeCategory incursions, the team will use historicaldata to identify priority airports in an effort tomitigate hazards and offer safety recommendationsto reduce risks. The RSC will review output from theRCAT and adopt a strategy to implement therecommendations and/or call for further study of anissue.

Activity Target 1:ARC will participate in and support all RunwaySafety Council meetings. Due September 30,2011

Greater CapacityARC 2011 Strategic Activities in support of GreaterCapacity include:

Support for the deployment of the ADS-B FAA ServiceMonitor and the Wide Area Multilateration (WAM) throughthe Logistics Center / Improve supply chain operationsthrough implementation of new NAS supply chainautomated system / Improve NAS logistics supportprograms and performance to ensure operationalavailability of NAS equipment and systems / Implementoperational initiatives to reduce delays in the New YorkMetropolitan airports / Ensure runway commitmentactivities are completed as outlined in the RunwayTemplate Action Plan / Develop recommended standardsand action plans through the Airport ObstructionsStandards Committee (AOSC) / Mitigate delays at targetedcongested airports through Congestion Action Teams(CAT) / Implement Environmental Management Systemsto protect the environment, meet statutory and regulatoryenvironmental requirements and improve reliability andcost effectiveness

ARC 2011 Core Activities in support of Greater Capacityinclude:

O'Hare Modernization Program (OMP) / Air TourManagement Plan (ATMP)

Flight Plan Target: Average DailyAirport Capacity (35 OEPAirports)Achieve an average daily airport capacity for the 35OEP airports of 103,068 arrivals and departures per dayby FY 2011 and maintain through FY 2013. FY 2011


Target: 103,068

By FY 2014, achieve operations of AutomaticDependent Surveillance-Broadcast (ADS-B) for airtraffic services across the NAS and continuedevelopment of surface conflict detection in thecockpit and near-term Air-to-Air applications.

Strategic Initiative: AutomaticDependent Surveillance-Broadcast(ADS-B) Service Implementation

Strategic Activity: Automatic DependentSurveillance - Broadcast (ADS-B)Integrated Logistics SupportManagementThe Logistics Center currently provides supportessential to the successful deployment andoperation of the Surveillance and BroadcastServices (SBS) as well as the FAA developed SBSMonitor. The Logistics Center provides technicalexpertise to ensure logistics procedures arecompliant with a service delivery contract andapplicable FAA guidance materials and assists theSBS Program Office with their review of logisticsplans (contractor and federal) through oversight ofTechnical Interchange Meetings (TIM), ChangeRequests and Design Reviews.

Activity Target 1:Complete FAA Logistics Center defined activitiesin support of the SBS In Service Decision ActionPlans by the required dates within the actionplans. Due September 30, 2011

Identify NextGen critical decisions and supportingresearch, capital and implementation activitiesrequired to fulfill FAA NextGen commitments andmeet 90 percent of the commitments identified in theNextGen Implementation Plan.

Strategic Initiative: NextGenImplementation Plan

Strategic Activity: Integration of NextGenImplementation Plan Milestones withconcurrent activities among allstakeholdersCoordination and integration of all NY Metroactivities to address congestion and flight delays.This includes corporate oversight for the integrationof all NY Metropolitan area delay reductioninitiatives to ensure that points of accountability areidentified; and facilities, equipment, airspacechanges, procedures, timelines, and staffing areappropriately addressed, tracked and aligned withthe NextGen Integrated Master Schedule.

Activity Target 1:Coordinate for the definition of ProjectInterdependencies in support of automatedtracking tool to monitor progression of NY

Metropolitan area NextGen, delay reductionactivities. Due September 30, 2011Activity Target 2:Establish Agency Policy and Standards andProcedures for creating an Integrated MasterSchedule and Delay Reduction Plan. DueSeptember 30, 2011

Improve NAS supply chain operations throughmodernization of the supply chain infrastructure.

Strategic Initiative: NAS SupplyChain

Strategic Activity: Supply ChainManagement - ERAM Operational TryoutClassesComplete ERAM Operational Tryout classes andconduct 18 legacy classes by the end of FY 2011.Number of legacy classes is determined basedupon requirements submitted by ATO-W. Anunanticipated reduction in requirements by ATO-Wcould require adjustment to the target.

Activity Target 1:Provide monthly status report on number ofcourses conducted in support of the ERAMProgram to ensure 18 legacy classes arecompleted by end of FY 2011 Due September 30,2011

Strategic Activity: Implement New NASSupply Chain Automated System -LCSSThe LCSS program has moved from the InvestmentAnalysis (IA) phase by receiving a Final InvestmentDecision (FID) for segment 1. This FID wasapproved by the JRC on April 21, 2010. SegmentOne is "Blueprinting" and will continue untilNovember 2011. The activities for Blueprinting are:Planning and Preparation, Conceptual Design,Prototype Development, and User Validation andAcceptance. Once the program schedule isfinalized, it will be base-lined and Earned ValueManagement (EVM) reports will be issued on aquarterly basis. By end of FY 2011 a Prototypesystem will be delivered.

Activity Target 1:Deliver prototype system. Due September 15,2011Activity Target 2:Provide quarterly earned value managementreports, due 30 days following end of 1st, 2ndand 3rd quarters of FY 2011. Due July 30, 2011

Flight Plan Target: AirportAverage Daily Capacity (7 MetroAreas)Achieve an average daily airport capacity for the 7 Metroareas of 39,484 arrivals and departures per day by FY2009, and maintain through FY 2013. FY 2011


Target: 39,484

Work with the aviation community to establish themost feasible policies to enhance capacity andmanage congestion.

Strategic Initiative: Capacity-Enhancing Policies

Strategic Activity: Development oforders, regulations or legislationAnalyze capacity and congestion policy implicationsof NextGen near-term and mid-term improvements.

Activity Target 1:Participate in the development of orders,regulations or legislation to address NextGenequipage-related policy implications as needed.Due September 30, 2011

Strategic Activity: Congestionmanagement solutions in the New YorkAreaImplement congestion management solutions in theNew York Area.

Activity Target 1:Provide support for orders, regulations orlegislation rulemaking to address congestion atthe New York Metro airports as needed. DueSeptember 30, 2011

As identified with industry stakeholders, continueimplementing operational initiatives at the New YorkMetropolitan airports.

Strategic Initiative: NY OperationalInitiatives

Strategic Activity: NY OperationalInitiatives - Executive LeadershipEnsure all parties are clear on the expectations of aparticular delay reduction initiative. Gain formalagreement from FAA and industry stakeholders onexpectations for all new delay reduction initiatives.

Activity Target 1:Finalize New York Area Program IntegrationOffice (NYAPIO) stakeholder scope agreementswith signatures for all new initiatives. DueSeptember 30, 2011Activity Target 2:Further develop and automate the DelayReduction Plan website thru direct interface withPrimavera. Due September 30, 2011Activity Target 3:Host a minimum of 2 meetings to ensurestakeholders are clear on the Delay ReductionPlan Activities. At least 1 meeting should be heldby March 31, 2011. Remaining meeting due bySeptember 30, 2011 Due September 30, 2011Activity Target 4:Further develop and automate the Delay

Reduction Plan to include complete fundingrequirements. Due September 30, 2011

Flight Plan Target: NoiseExposureReduce the number of people exposed to significantnoise by 4 percent compounded annually through FY2013 from the calendar year 2005. FY 2011 Target: -19.28%

Implement Environmental Management Systems toensure that FAA operations protect the environment,meet statutory and regulatory environmentalrequirements, and improve reliability and costeffectiveness.

Strategic Initiative: EnvironmentalManagement Systems

Strategic Activity: EnvironmentalManagement Systems (EMS)ARC is committed to furthering the FAA's goals inenvironmental management through compliancewith environmental management systems as well asenhancement of the Mike Monroney AeronauticalCenter's performance through ISO-14001 third-party registration. Where possible ARC will identifyhow it can support the environmental challengesfacing NextGen and work to address these throughits EMS. In this way ARC is striving to be a goodsteward of the environment, reduce its use of non-renewable and natural resources and increase itsoverall level of energy efficiency.

Activity Target 1:Fully implement an ISO 14001-conformant EMSin one additional Logistics Service Area. DueSeptember 30, 2011Activity Target 2:Conduct annual internal EMS audits andmanagement reviews at each ARC organizationin which EMS is fully implemented. Due August31, 2011Activity Target 3:Conduct a self-declaration EMS audit at aselected Logistics Service Area location in whichEMS is fully implemented. Report conformancestatus to AEE in accordance with FAA EMS Self-Declaration protocol. Due September 30, 2011Activity Target 4:Conduct an External EMS Renewal RegistrationAudit at the Mike Monroney Aeronautical Centerof the ISO 14001 third-party registration whichwas received in FY-2008. Due September 30,2011

Complete all activities associated with the O'HareModernization Program (OMP) resulting in a 67%reduction in area delays by 2015. Finalize Fort

Core Business Target: Safetyand Operations Integration


Lauderdale (FLL) Airport Runway Template ActionPlan (RTAP) schedule for FLL runway extension andsupport Compact of Free Association, U.S. Public Law99-239 to ensure that 6 airports within the Compactcountries are compliant with FAA FAR Part 139 andICAO Standards for emergency readiness.

Promote increased capacity through initiativesindependently owned by ARC.

Core Business Initiative: Safety andOperations Integration

Core Activity: O'Hare ModernizationProgramProvide integration, control and guidance for theO'Hare Modernization Program (OMP) whilemaintaining safety and capacity for existing O'Hareoperations. The OMP changes the airport from apredominantly intersecting runway airfield to 6parallel and 2 crosswind runways. This is an $8Blong-term project planned for completion in 2015.The FAA has approved over $1.4B in PassengerFacility Charges and committed $747M in AirportImprovement Program funding. In FY2011, 2runways will be under construction, 1 new AirportTraffic Control Tower and 1 runway extension willbe under design

Activity Target 1:Create and populate the RTAP schedule,consisting of approximately 300 individualactivities for Runway 9R extension bycoordinating with multiple FAA Organizations andthe City of Chicago. Due September 30, 2011Activity Target 2:Manage the 300-Activity RTAP process andschedule for Runway 9C/27C ensuring significantmilestones for runway construction and FAAfacility establishment are met. Due September30, 2011Activity Target 3:Manage the 300-Activity RTAP process andschedule for Runway 10C/28C ensuringsignificant milestones for runway constructionand FAA facility establishment are met. DueSeptember 30, 2011Activity Target 4:Manage the 300-Activity RTAP process andschedule for Runway 10R/28L ensuringsignificant milestones for runway constructionand FAA facility establishment are met. DueSeptember 30, 2011Activity Target 5:Lead the FAA cross organizational teamassigned to the OMP to ensure all FAAcommitments associated with OMP are deliveredto maintain the agreed upon schedule. DueSeptember 30, 2011

Core Activity: Development of newRTAPDevelopment of new RTAP to meet NextGenReview Board requirements

Activity Target 1:Collaborate with the Southern Region (ASO) infinalizing the Fort Lauderdale (FLL) RTAPschedule for FLL runway extension. Introduce toNextGen Review Board and baseline into RTAPdatabase, a newly developed RTAP in support ofFLL runway extension. Due March 30, 2011

Core Activity: Compact of FreeAssociation - provide training tocountriesSupport Compact of Free Association, US PublicLaw 99-239 as amended, between the US and theFederated States of Micronesia, the Republic ofPalau, and the Republic of the Marshall Islands byproviding technical assistance and leadership. Tomeet the terms of the 20-year Compact of FreeAssociation work with the Compact Countries toexplore and identify funding sources, shareresource opportunities, assist eith the networkingwith foreign governments and other US agencies,and identify the needs for assistance to helpairports become self sufficient over time.

Activity Target 1:Enroll at least 1 foreign government official fromMicronesia in international airport training atCMEL. Due September 30, 2011Activity Target 2:Complete on-site airport rescue and firefighting(ARFT) training for ARFF personnel at 2Micronesia Airports. Due September 30, 2011Activity Target 3:Complete airport rescue and firefighting (ARFF)training to ARFF personnel from 2 Micronesiaairports at the Western-Pacific Regional ARFFTraining Center in Saipan. Due September 15,2011Activity Target 4:Complete technical training to MicronesiaDirectors of Civil Aviation and their staffs byconducting the annual Pacific Aviation DirectorsWorkshop. Due September 30, 2011

Ensure that runway capability commitments areestablished in partnership with stakeholders.

Core Business Initiative: CoreAirports Runway Commitment

Core Activity: Commission RunwaysEnsure NextGen runway commitments areestablished in partnership with key stakeholdersand FAA key activities outlined in the RunwayTemplate Action Plan (RTAP) are accomplished on-time or mitigated sufficiently to meet establishedcommitments.


Activity Target 1:Ensure that all FY-11 FAA activities outlined inthe RTAP schedules are either accomplished on-time or mitigated sufficiently to remain on-track tomeet the NextGen new/extended runwaycapability commitments established inpartnership with stakeholders. Due September30, 2011Activity Target 2:Conduct at-least three briefings between ARC-1and impacted regions on status, progress, andissues associated with runway constructioninitiatives Due September 30, 2011Activity Target 3:Conduct at least one briefing to the NextGenManagement Board or FAA AssociateAdministrators/designees to appraise SeniorExecutives of progress, status, and issuesassociated with runway planning andconstruction initiatives Due September 30, 2011Activity Target 4:Jointly finalize with FLL Airport RTAP schedulefor FLL runway extension & related airportimprovements. Due January 31, 2011

Using the cross-organizational Airport ObstructionsCommittee (AOSC), develop recommended standardsand action plans for runway procedures such as end-around taxiways, and establish data bases and datacollection tools to improve airport flight operations,while maintaining an optimal balance among safety,capacity, and efficiency considerations.

Core Business Initiative: AgencyFlight Operations Guidance

Core Activity: Airport ObstructionStandards Committee (AOSC)Using the cross-organizational Airport ObstructionsStandards Committee (AOSC), developrecommended standards and action plans forrunway procedures such as end-around taxiways,and establish databases and data collection tools toimprove airport flight operations, while maintainingan optimal balance among safety, capacity, andefficiency considerations.

Activity Target 1:Conduct an ASOC Working Group (WG),Steering Group, or teleconference at a minimumonce per quarter. Prepare meeting notice andminutes, track status of action items, andcoordinate with team to help resolve identifiedissues. Facilitate discussions on airportgeographic information system (aGIS), exhaustplumes, consolidated surfaces, one engineinoperative (OEI), end-around taxiway, windturbines, and low visibility general aviation. DueSeptember 30, 2011

Improve customer fill rate to target of 88% by Sep 30,2011. Eighty-eight percent (88%) represents anincrease of one percentage point over the FY2010target of 87%. (Fill rate is the percent of time a stockedexpendable or E&R requisition to support NAS Systemmaintenance can be filled by the FAA Logistics Center)

Core Business Target: NASLogistics Support

The FAA Logistics Center provides NAS LogisticsSupport to the FAA including maintenance repair andoverhaul of NAS equipment and systems, inventorymanagement, other logistics support services andstorage and distribution of NAS assets and items tothe NAS field facilities. Continuous improvement ofthese functions is necessary to ensure operationalavailability of the NAS.

Core Business Initiative: NASLogistics Support - ContinuousImprovement

Core Activity: Maintain NAS LogisticsSupport Inventory AccuracyInventory accuracy is necessary to ensure thecorrect item is shipped as quickly as possible to thecustomer. During 2011 and beyond the FAALogistics Center will work to maintain inventoryaccuracy at no less than 98%. Effectiveness ofimprovement efforts will be tracked through theinventory accuracy metric.

Activity Target 1:Maintain YTD inventory accuracy of at least 98%Due September 30, 2011

Core Activity: Improve Quality ofExchange and Repair Items forMaintenance of NAS SystemsImprove Quality of Exchange and Repair (E&R)Items for Maintenance of NAS Equipment andSystems. In FY2010 AML initiated improvedcommunication with field customers and learnedthat the reporting process on defective items by thefield technicians was inconsistent. Based on thisinformation the baseline for defective items maychange. During FY 2011 the Logistics Center willtrack this metric to assess impact of increasedreporting by the field, and look for new trends andopportunities for continuous improvement of therepair process.

Activity Target 1:Track impact of improved field reporting ondefective items. Tenatative end of year target fordefects per 1000 E&R items will remain 11 per1000, but primary focus for FY2011 will be to re-establish baseline for this metric, based on effortsto ensure field technicians are reporting alldefective items. Monthly status on impact will beprovided, and end of year target will be met byensuring FY2011 baseline is accurate reflection


of E&R items defect rate. Due September 30,2011

Complete all activities associated with the Air TourManagement Program resulting in compliance with theNational Parks Air Tour Management Act of 2000.

Core Business Target:Operations - Air SpaceManagement

Promote increased capacity through initiativesindependently owned by ARC.

Core Business Initiative: Air TourManagement

Core Activity: Air Tour ManagementProgramProvide direction and leadership with a multi-agency team to develop and complete air tourmanagement plans as required by the NationalParks Air Tour Management Act of 2000 and anoverflights plan for the Grand Canyon National Parkin accordance with the Overflights Act of 1987.

Activity Target 1:Develop and implement an expenditure plan toensure that 100% of FY-05 obligated funds,which expire in FY-11, are not cancelled. Monitorexpenditure rate monthly and revise expenditureplan accordingly. Due September 30, 2011Activity Target 2:Fund at least two (2) critical studies/projects up to$200K that support the advancement of ATMPefforts that will establish a scientific basis fordetermining air tour impacts at national parks.Due September 30, 2011Activity Target 3:Start at least one new national park ATMP withthe National Park Service. Due September 30,2011Activity Target 4:Convene and chair two ATMP Program reviewsbetween FAA, National Park Service and Volpe,to monitor program and expenditures, to ensurethe program is on schedule and within budget.Due September 30, 2011

Identifying targeted list of congested airports.

Core Business Target: DelayMitigation

Delay mitigation strategies to relieve airportcongestion.

Core Business Initiative: DelayMitigation

Core Activity: Delay MitigationIntegration

The execution of the below targets are predicatedon AJG identifying and recommending a targetedlist of congested airports to be reviewed andaccepted by ARC. Upon acceptance, each RA willintroduce additions to the targeted airport list to theCongestion Action Team (CAT) members.Moreover, affected LOBs will support their RAs inany current or ongoing activities of the CAT

Activity Target 1:Within the 30-day period allotted for formation ofthe CAT, or within 30 days of a CAT memberleaving the team, the affected LOB will identify areplacement member representative that willsupport the CAT. Due September 30, 2011Activity Target 2:Within 90 days of establishing the CAT, orreceiving additional targeted airport(s), prepare areport that documents problem areas and causalfactors leading to congestion and delay at thetargeted airport(s), a solution set, and arequirement for any additional analyses requiredto determine solutions. Due September 30, 2011Activity Target 3:Within 45 days of documenting a solution set andidentification of a need for additional analyses, inthe event the CAT makes the determination torecommend an AIO be established, the CAT willprepare and submit supporting documentation toheadquarters through the regional administrator.Due September 30, 2011Activity Target 4:Within 45 days of documenting a solution set andidentification of a need for additional analyses,prepare an "RTAP-like" matrix reflecting keyactivities, milestones, time periods, andresponsible LOB/individuals. This may includesecuring a commitment from affected LOBs onkey required activities, task durations, roles andresponsibilities. Due September 30, 2011

International LeadershipARC 2011 Strategic Activities in support of InternationalLeadership include:

Provide technical assistance and training to strengthenpartnerships with key civil aviation authorities in Africa, theAmericas, Asia, Europe and the Middle East / Providedevelopmental opportunities to civil aviation leaders toenhance management and organization skills / Coordinatedemonstrations, briefings and meetings with foreignaviation officials visiting Alaska

ARC 2011 Core Activities in support of InternationalLeadership include:

International Leadership through ongoing meetings andvisits with other countries / Provide training and support tothe States of Micronesia, Republic of Marshall Islands,


Republic of Palau and the Russian Far East

Flight Plan Target: CAST SafetyEnhancementsWork with the Chinese aviation authorities and industryto adopt 27 proven Commercial Aviation Safety Team(CAST) safety enhancements by FY 2011. Thissupports China's efforts to reduce commercial fatalaccidents to a rate of 0.030 fatal accidents per 100,000departures by FY 2012. FY 2011 Target: 3 CASTSafety Enhancements

Identify and provide technical assistance and trainingand strengthen mutually beneficial partnerships withkey civil aviation authorities in Africa, the Americas,Asia, Europe and the Middle East.

Strategic Initiative: Aviation SafetyOversight Relationships

Strategic Activity: Strengthen AviationSafety OversightSupport API by providing training as required in theMiddle East, Asia and the Americas.

Activity Target 1:Provide a mid-year update to API-1 on trainingconducted or planned for the remainder of thefiscal year. Due April 30, 2011Activity Target 2:Provide at least three courses designed tostrengthen aviation safety oversight in the MiddleEast, Asia or the Americas contingent upon theavailability of funding. Due September 30, 2011

Implement civil aviation safety programs to supportthe Administration's initiatives.

Strategic Initiative: PresidentialSafety Programs

Strategic Activity: Support AfghanistanReconstructionThe FAA Academy will support the reconstruction ofAfghanistan Civil Aviation Sector by providing AirTraffic and Technical Operations training asrequired.

Activity Target 1:Provide a mid-year update to API-1 on trainingconducted or planned for the remainder of thefiscal year. Due April 30, 2011Activity Target 2:Provide at least one course in Air Traffic Controlor Technical Operations. Due September 30,2011

Establish coordinated safety agendas throughout theworld to improve aviation safety.

Strategic Initiative: Safety Agenda

Strategic Activity: Aviation SafetyTraining for AsiaProvide aviation safety training for Asia.

Activity Target 1:Provide a mid-year update to API-1 on trainingconducted and planned for the remainder of thefiscal year. Due April 15, 2011Activity Target 2:Provide at least three aviation safety courses forAsia contingent upon the availability of funding.Due September 30, 2011

Identify and provide technical assistance and trainingto strengthen the capabilities of at least four regionalaviation organizations to meet international safety andefficiency standards.

Strategic Initiative: StrengthenAviation Authorities

Strategic Activity: Enhance Civil AviationAuthorities through Leveraging RegionalPartnershipsThe FAA Academy will work with internationalregional organizations to standardize processesacross boundaries and to maximize theeffectiveness of training by delivering programs thatreach multiple countries at one time.

This activity directly supports the outcomesdescribed in the draft Destination 2025 StrategicPlan. One of the key pillars of the plan isAdvancing Global Collaboration. This activity isaimed at supporting ICAO's CooperativeDevelopment of Operational Safety and ContinuingAirworthiness Programs (COSCAP's). A COSCAPis a regional alliance of countries committed toharmonization of international and safety oversightregulations, procedures and programs. Trainingprovided to a COSCAP reaches many countries atone time and directly influences the outcomesdescribed in Destination 2025 including "Greaterharmonization of aviation legislation, regulatoryrequirements, policies, and procedures for air andspace transportation" During FY 2011 the Academyis committed to provide training for ICAO'sCOSCAP program, and to develop a 3 year actionplan to provide training to multiple African countriesto harmonize regulatory standards across nationalboundaries.

Activity Target 1:Provide aviation safety training to twoCooperative Development of Operational Safetyand Continuing Airworthiness Programs(COSCAPs). Due September 30, 2011Activity Target 2:Working with the Safe Skies for Africa (SSFA)and ICAO's Africa-Indian Ocean(AFI)Comprehensive Implementation Programme(ACIP), develop an action plan to deliver trainingin African regions designed to harmonizeregulatory standards across national borders.Due August 30, 2011


Flight Plan Target: NextGenTechnologyBy FY 2014, expand the use of NextGen performance-based systems and concepts to five priority countries.FY 2011 Target: 1 country

Work with the international civil aviation community toadopt enabling systems, such as the GlobalNavigation Satellite System (GNSS) and ADS-B, toimprove safety of flight operations.

Strategic Initiative: ExportTechnologies

Strategic Activity: Alaska RegionSupport of NextGenThe Alaskan Region will work closely with ATO, APIand other LOBs to organize, coordinate, and focusdemonstrations, briefings and meetings with foreignaviation officials visiting Alaska, to support Agencygoals for expanding NextGen performance-basedsystems, procedures, and concepts around theglobe.

Activity Target 1:Organize, coordinate, and executedemonstrations, briefings, and meetings whenforeign aviation officials visit Alaska to promoteexpansion of NextGen procedures and conceptsaround the globe. Due September 30, 2011Activity Target 2:Provide written results of each visit with identifiedareas of interest, opportunities, and action itemsto appropriate LOBs not later than 30 daysfollowing completion of each visit. DueSeptember 30, 2011

Flight Plan Target: AviationLeadersBy FY 2014, work with at least 18 countries or regionalorganizations to develop aviation leaders to strengthenthe global aviation infrastructure. FY 2010 Target: 4countries/regional organizations

Strengthen civil aviation authorities and global safetyby creating and promoting targeted developmentalopportunities to civil aviation leaders to enhancemanagement, technical and organization skills.

Strategic Initiative: Develop AviationLeaders

Strategic Activity: Managerial andExecutive TrainingProvide managerial and executive training to foreigncivil aviation leaders by delivering courses to foreigncivil aviation leaders in three countries and/orregional organizations during FY 2011, contingentupon international customer funding/sponsorrequirements.

Activity Target 1:Provide a mid-year update to API-10 on thestatus of course enrollments and delivery oftraining for representatives from regionalorganizations or other countries. Due April 15,2011Activity Target 2:Support API by delivering courses to foreign civilaviation leaders of managerial and/or executivetraining in three countries or regionalorganizations contingent upon the availability ofinternational customer funds/sponsorrequirements. Due September 30, 2011

Complete 90% of funded training, meetings, and visitswhere participants are confirmed by Sep 30, 2011.

Core Business Target:International Leadership

Provide leadership and support to internationalstakeholders through training and partnerships.

Core Business Initiative:International Leadership

Core Activity: Russian Federation andChinaThe Alaskan Regional Office of InternationalAviation supports development of specific aviationtraining and assistance to enhance safety, securityand capacity of aviation elements in the RussianFar East and China.

Activity Target 1:Complete initial assessment and determinespecific need for targeted workshops. Due March31, 2011 Due March 31, 2011Activity Target 2:Collaborate with API and other LOBs to developand present at least one workshop on airportdevelopment, general aviation development, orother priority subject as identified by theassessment, (subject to funding and availability ofparticipants). Due September 30, 2011 DueSeptember 30, 2011

Core Activity: Compact of FreeAssociationProvide technical training and assistance to theFederated States of Micronesia, Republic ofMarshall Islands and Republic of Palau.

Activity Target 1:Enroll at least one foreign government officialfrom Micronesia in international airport training atCMEL. Due September 30, 2011Activity Target 2:Provide on-site airport rescue and firefighting(ARFF) training for ARFF personnel at twoMicronesia Airports. Due September 30, 2011


Activity Target 3:Provide airport rescue and firefighting (ARFF)training to ARFF personnel from two Micronesiaairports at the Western-Pacific Regional ARFFTraining Center in Saipan. Due September 15,2011Activity Target 4:Provide technical training to Micronesia Directorsof Civil Aviation and their staffs by conducting theannual Pacific Aviation Directors Workshop. DueJune 30, 2011

Core Activity: International Meetingsand VisitsARC Regional Administrators and the AeronauticalCenter Director serve as primary points of contactfor outreach, coordinating and hosting numerousvisits with foreign aviation authorities each year.These visits directly support all seven of theagency's 2009-2014 International PrioritiesStrategic Initiatives.

Owner: BOB LEWIS, AAL-1 (907) 271-5645OPS: 1800

Activity Target 1:Coordinate, organize, and execute up to 10 visitsper year that directly support achievement ofagency international goals and initiatives witheach country. Completed visits to be monitoredmonthly. Due September 30, 2011 DueSeptember 30, 2011Activity Target 2:Provide reports on the results of each visit,identifying outstanding questions, opportunities toprogress agency initiatives and other action itemswithin 30 days of the end of the visit. Compliancewith this target to be monitored monthly toreconcile each visit with the supporting resultsdocument. Due September 30, 2011

Core Activity: Safe Skies for AfricaProvide technical assistance and training to supportthe Safe Skies for Africa initiative. This support iscontingent upon funding/sponsor requirements.

Activity Target 1:Provide training and/or assistance to at leastthree (3) SSFA countries in FY 2011. DueSeptember 30, 2011. Due September 30, 2011Activity Target 2:Provide a mid-year update to API-1 on trainingand/or assistance completed or planned for theremainder of the fiscal year. Due April 15, 2011.Due April 15, 2011

Organizational ExcellenceARC 2011 Strategic Activities in support of OrganizationalExcellence include:

Support FAA's overall human capital initiatives through thefollowing strategic activities: ARC OrganizationalExcellence Plan, ARC Leadership DevelopmentCompliance, ARC Harassment and Retaliation-FreeWorkplace Training, ARC actions in support of DOT FYgoal that 3% of all new hires are individuals with targeteddisabilities, ARC Mission-Critical Hiring, and ARCEmployee Safety.

Support the goal of a clean audit through the timelyCapitalization of Assets and maintain the Real EstateManagement System (REMS) for the entire Department'sreal property inventory.

Support the agency-wide effort to control costs andimprove efficiency through the identification of new costsaving initiatives and the development of efficiency metricsfor ARC's major functional areas.

Support FAA's overall information technology initiativesthrough the following strategic activities: AdministerInformation System Security Program, EnterpriseArchitecture Conformance, Build Enabling PrivacyInfrastructure, Standardize FAA Websites, and IT AuditFindings.

Increase public awareness and strengthen partnerships byoverseeing the Aviation and Space Education Program(AVSED).

Support strategic initiatives through Effective CorporateManagement Training and Training for Air Traffic Control(ATC) Hiring

ARC's 2011 Core Business Targets and Initiativesrepresent 16 core functions performed by HQ ARC, theRegions and the Mike Monroney Aeronautical Center.

Flight Plan Target: Leadershipand Accountability(Objective) Make the organization more effective withstronger leadership, a results-oriented, highperformance workforce, and a culture of accountability.

Establish corporate managerial training programs thatensure we use resources to effectively align withagency goals, and drive continuous improvement.

Strategic Initiative: ManagerialTraining

Strategic Activity: ARC EstablishEffective Corporate and Line of Business(LOB) Specific Management TrainingDesign and deliver corporate training prioritiesidentified by the Office of Corporate Learning andDevelopment (AHD) in accordance with establishedAHD-CMEL Business Rules.

Activity Target 1:Conduct semi-annual corporate program reviewwith AHD to identify and implement strategies to


enhance quality and effectiveness of courses andinstructional services, specifically, more use ofappropriate blended learning technologies. DueOctober 30, 2010Activity Target 2:Conduct semi-annual corporate program reviewwith AHD to identify and implement strategies toenhance quality and effectiveness of courses andinstructional services. Due April 30, 2011Activity Target 3:Design, develop, and/or revise, and delivercorporate training programs and services inaccordance with established AHD-CMELBusiness Rules. (Quarterly). Due September 30,2011

Strategic Activity: ARC Plan for Centerfor Management and ExecutiveLeadership (CMEL) FutureThe FAA Academy will work with parties involved tocreate a management training facility that willprovide the necessary infrastructure to implementthe future vision of the FAA management training.This activity will require collaboration withAcquisition and stakeholders with a long termobjective to establish a fully functional FAAmanagement training facility with all necessarysupport contracts prior to the expiration of thecurrent contracts in 2012.

Activity Target 1:Complete the advertisement step of thesolicitation process to contract vendors forCMEL's lease training facility space requirementsnot later than the end of the second quarter of FY11. Due March 30, 2011Activity Target 2:Advertise Market Survey for CMEL instructionalservices requirement to contract vendors not laterthan the end of second quarter of FY 11. DueMarch 30, 2011Activity Target 3:Complete evaluation of received CMEL leasesolicitation proposals by the end of FY 2011. DueSeptember 30, 2011

Each LOB/SO will track and report quarterly on theircompliance with corporate leadership developmentpolicies and initiatives.

Strategic Initiative: LeadershipDevelopment

Strategic Activity: ARC LeadershipDevelopment ComplianceEach FAA organization will report quarterly inpbviews on steps taken to improve or sustain timelytraining and certification of probationary managers,participation in corporate leadership developmentprograms such as PEL and SLDP, andmaintenance of Continuing Management Education

hours.

Activity Target 1:Report on steps taken to improve or sustaintimely completion of probationary training andcertification. Reports are due quarterly startingDecember 31, 2010. Due September 30, 2011Activity Target 2:Report quarterly on steps taken to meetContinuing Management Education requirementsfor incumbent managers. Reports are duequarterly starting December 31, 2010. DueSeptember 30, 2011

Each FAA organization will track and report quarterlyon LOB/SO actions to foster a workplace free ofharassment, reprisal, and retaliation.

Strategic Initiative: Harassment,Reprisal, and Retaliation FreeWorkplace

Strategic Activity: ARC Harassment- andRetaliation-Free Workplace TrainingEach FAA organization will track and reportquarterly in pbviews on their compliance with thisinitiative in terms of the numbers of people trained.

Activity Target 1:Report quarterly the number of new managerswho have completed Frontline Managers training,eLMS Course #FAA30200099 - FrontlineManagers Course - Phase 1. Due September 30,2011Activity Target 2:Report quarterly the number of managers whohave completed eLMS course #FAA30200134 -Accountability Board Training for FAA Managers.Due September 30, 2011Activity Target 3:Report quarterly the number of employees whohave completed in-person training sessionsprovided by the Accountability Board or byAccountability Board Human Resources Points ofContact. (eLMS Course #FAA30200174 -Supervisory Skills Training, Accountability BoardTraining for FAA Managers; or eLMS Course#FAA30200177 - Instructor-Led AccountabilityBoard Training for All Employees. DueSeptember 30, 2011Activity Target 4:Report quarterly the number of employees whohave completed any other training sessions thataddressed harassment, retaliation, or reprisal inthe workplace. (Your training coordinator shouldenter this data into eLMS with the appropriatecourse number. Or if a course does not exist,have an eLMS Item created.) Due September 30,2011


Each FAA organization will track and report quarterlyon actions taken in support of the Secretary ofTransportation's fiscal year goal that 3 percent of allnew hires are individuals with targeted (severe)disabilities.

Strategic Initiative: New Hires withTargeted Disabilities

Strategic Activity: ARC actions insupport of DOT FY goal that 3% of allnew hires are individuals with targeteddisabilitiesARC will track and report quarterly on actions takento support the Secretary of Transportation's fiscalyear goal that 3 percent of all new hires areindividuals with targeted (severe) disabilities.

Activity Target 1:ARC will provide to ACR a standard quarterlyreport outlining actions taken to increase theirworkforce percentage of individuals with targeteddisabilities. Due September 30, 2011

Flight Plan Target: Cost ControlOrganizations throughout the agency will continue toimplement cost efficiency initiatives in 2011 such as:$20 million in savings for strategic sourcing for selectedproducts and services and a reduction of $30 million inInformation Technology operating costs. FY 2011Target: 90% of targeted savings.

Each FAA organization will develop, track, and reportquarterly on a comprehensive measure of itsoperating efficiency or financial performance. Thesemeasures will include: ATO cost per controlled flight,AIP grants administration, staff office overhead rates,grievance processing time, and cost per accountingtransaction.

Strategic Initiative: Productivity andFinancial Metrics

Strategic Activity: ARC EfficiencyMeasure: Shipping Defects perThousand Issue TransactionsTrack and report quarterly on the efficiency withwhich ARC, through the FAA Logistics Center,ships items to field customers to support themaintenance of NAS equipment. The quality ofthese shipments impacts the ability of NAStechnicians to provide field level maintenance toequipment and systems. Improvement in shippingwill be measured reduction in the number ofshipping defects per thousand issue transactions(DPT). The FY 2011 target is 4.2.

Activity Target 1:Report to ABA on DPT for the FY 2010 4thquarter. Due October 31, 2010Activity Target 2:Report to ABA on DPT for FY 2011 1st quarter.Due January 31, 2011

Activity Target 3:Report to ABA on DPT for FY 2011 2nd quarter.Due April 30, 2011Activity Target 4:Report to ABA on DPT for FY 2011 3rd quarter.Due July 31, 2011Activity Target 5:Provide updated FY 2012 template for review andapproval in time to be included in the FY 2012Business Plan. Due June 15, 2011

Strategic Activity: ARC EfficiencyMeasure: Direct to Indirect Labor Ratiofor the FAA AcademyARC will report to ABA quarterly on the ratio ofdirect training costs at the FAA Academy and allindirect Academy costs. Direct training hours arebased on LDR reporting and include instructor timerequired to prepare, conduct, or administer trainingin the classroom environment, as well as the time ofdevelopment of any course material outside theclassroom. The Direct to Indirect Labor activity ratiois a quarterly measure that is used to informmanagement of changing trends and/or the need toadjust workforce direction. The 2011 target is 2.0 to1.

Activity Target 1:Report FY 2010 4th quarter results to ABA for thedirect to indirect FAA Academy labor ratio. DueNovember 15, 2010Activity Target 2:Report FY 2011 1st quarter results to ABA for thedirect to indirect FAA Academy labor ratio. DueFebruary 15, 2011Activity Target 3:Report FY 2011 2nd quarter results to ABA forthe direct to indirect FAA Academy labor ratio.Due May 15, 2011Activity Target 4:Report FY 2011 3rd quarter results to ABA for thedirect to indirect FAA Academy labor ratio. DueAugust 15, 2011Activity Target 5:Provide updated FY 2012 measure template forreview and approval, allowing sufficient time to beincluded in the FY 2012 Business Plan. Due June15, 2011

Strategic Activity: ARC EfficiencyMeasure: Real Property DisposalTrack and report quarterly on the efficiency withwhich ARC manages and disposes of real propertyassets. Timely disposition of assets will bemeasured by the number of days to processdisposed assets in ARC's Real Estate ManagementSystem. The FY 2011 year end goal will bedesignated 75% of the disposed assets as "retired"within 30 days of the date the disposal forms are


received from ATO.

Activity Target 1:Report to ABA on timely disposition of disposedassets for the FY 2010, 4th quarter. Due October31, 2010Activity Target 2:Report to ABA on timely disposition of disposedassets for the 1st quarter. Due January 31, 2011Activity Target 3:Report to ABA on timely disposition of disposedassets for the 2nd quarter. Due April 30, 2011Activity Target 4:Report to ABA on timely disposition of disposedassets for the 3rd quarter. Due July 31, 2011Activity Target 5:Provide updated FY 2012 templated for reviewand approval in time to be included in the FY2012 Business Plan. Due June 15, 2011

Strategic Activity: ARC EfficiencyMeasure: Reduction in Expired andExpiring LeasesARC will report to ABA quarterly on the percentagereduction in leases that have not been renewed orformally terminated before the expiration date.Payments by FAA on leases that are not terminatedin the system or superseded through a renegotiatedlease result in loss of revenue for the agency, aswell as exposure to potential claims.

Activity Target 1:Report FY 2010 4th quarter results to ABA for thereduction in expired and expiring leases. DueOctober 31, 2010Activity Target 2:Report FY 2011 1st quarter results to ABA for thereduction in expired and expiring leases. DueJanuary 31, 2011Activity Target 3:Report FY 2011 2nd quarter results to ABA forthe reduction in expired and expiring leases. DueApril 30, 2011Activity Target 4:Report FY 2011 3rd quarter results to ABA for thereduction in expired and expiring leases. DueJuly 31, 2011Activity Target 5:Provide updated FY 2011 measure template forreview and approval, allowing sufficient time to beincluded in the FY 2012 Business Plan. Due June15, 2011

Strategic Activity: ARC EfficiencyMeasure: Time to Process TravelVoucher PaymentsARC will track and report quarterly on the efficiencywith which ARC's Enterprise Services Center

processes travel payments. Efficient execution ofthe payment process ensures the traveler's ability topay their official travel card bill in a timely manner.The FY 2011 target is to process 97% of travelvouchers within 8 days of receipt.

Activity Target 1:Report to ABA on timely travel voucher paymentsfor the FY 2010, 4th quarter. Due October 31,2010Activity Target 2:Report to ABA on timely travel voucher paymentsfor the FY 2011, 1st quarter. Due January 31,2011Activity Target 3:Report to ABA on timely travel voucher paymentsfor the FY 2011, 2nd quarter. Due April 30, 2011Activity Target 4:Report to ABA on timely travel voucher paymentsfor the FY 2011, 3rd quarter. Due July 31, 2011Activity Target 5:Provide updated FY 2012 template for review andapproval in time to be include in the FY 2012Business Plan. Due June 15, 2011

Improve management of FAA's real property assetsby optimizing maintenance costs and disposing ofexcess assets.

Strategic Initiative: AssetManagement

Strategic Activity: Real Property AssetManagementProvide leadership in response to Executive Order13327 and formulating a single DOT response toOMB for Real Property Asset Management.Maintain Real Estate Management System (REMS)for the entire Department's real property inventory.

Activity Target 1:Complete of 80% percent of the annual realproperty inventory target Due September 30,2011Activity Target 2:Report annually Department's inventory to theFederal Real Property Profile Database DueDecember 15, 2010

AJV/AVS/ASH/ARP to identify leased administrativespace for reductions to cut FAA's lease portfolio by $3million by the end of FY 2011.

Strategic Initiative: Reduction ofAdministrative Space LeasePortfolio

Strategic Activity: Leased SpaceReduction/Space OptimizationIdentify moves and space reduction necessary torealize the savings in 2012.


Activity Target 1:Implement Actionable Space Plans to achievecumulative lease cost savings of $1 million by theend of FY2011. Track and report quarterly to theAdministrative Spaceholder's ManagementCouncil (ASMC) lease space reductions andresulting savings. Due September 30, 2011

Strategic Activity: Safe andEnvironmentally Compliant WorkplaceComplete Program of Requirements (POR)document for the new ANM, ASW and ASO officecomplexes per the presidential mandate, to supportboth the solicitation for offers and the definition ofproject financial requirements for the offices byMarch 31, 2011. The POR will comply with theAMS guidelines for administrative space, setting anaverage administrative space per person of nogreater than 152.5 square feet, and will documentgeneral infrastructure support system requirements.

Activity Target 1:Initial validation of building requirementconcurrence between headquarters/ALO-1,regions and GSA. Due November 15, 2010 DueNovember 15, 2010Activity Target 2:Final POR review and concurrence. Due January30, 2011Activity Target 3:Final POR package tendered to GSA. Due March30, 2011Activity Target 4:Track and report quarterly to the AdministrativeSpaceholder's Management Council (ASMC).Due September 30, 2011

Achieve an annual reduction of $30 million inInformation Technology operating costs.

Strategic Initiative: ReduceInformation Technology OperatingCosts

Strategic Activity: National WirelessARC will reduce FAA Wireless Services costs bydetermining the most cost-effective plans forwireless users, achieving volume and vendordiscounts, and terminating contracts for unusedgovernment devices.

Activity Target 1:Achieve 90% of the $3,103,534 projected year-end savings. Due September 30, 2011

Flight Plan Target: InformationSecurity ProgramAchieve zero cyber security events that disable orsignificantly degrade FAA mission critical Line ofBusiness systems. FY 2011 Target: 0

Protect FAA's information infrastructure usingadvanced cyber defense strategies and understand alldimensions for Advanced Persistent Threat (APT).Develop and implement a plan to bring in advancedtools and techniques to combat this threat.

Strategic Initiative: Cyber-SecurityPlan

Strategic Activity: AIS-AdministerInformation System Security Program.ARC provides leadership and technical expertise toeffectively manage the Information System SecurityProgram, working within the funding limitations setby Information Services/Information SystemSecurity (AIO/AIS).

Activity Target 1:Ensure all operational/deployed systems on theinventory have current certificaion andauthorization (C&A) and undergo a self-assessment if full C&A is not required. C&As aredue by the anniversary date. Due September 30,2011Activity Target 2:Ensure that no cyber events disable orsignificantly degrade an FAA service. DueSeptember 30, 2011Activity Target 3:Remediate high vulnerabilities as identified in theDOT Cyber Security Assessment andManagement (CSAM) portal. Due September 30,2011

Enable enterprise-wide conformance to informationtechnology enterprise architecture.

Strategic Initiative: EnterpriseArchitecture Conformance

Strategic Activity: EnterpriseArchitecture Conformance.ARC support for enabling enterprise-wideconformance to IT EA to ensure all major NAS.

Activity Target 1:ARC will update its infrastructure and applicationinventory. Due March 31, 2011Activity Target 2:Document ARC IT requirements, infrastructureand applications inventories and work with AIO tomaintain a coordinated IT roadmap. DueSeptember 30, 2011

Protect FAA-sensitive and individual privacyinformation from unauthorized disclosure.

Strategic Initiative: UnauthorizedDisclosure

Strategic Activity: Stabilize InformationAssurance/Privacy Operations.Protect FAA-sensitive and individual privacyinformation from unauthorized disclosure.


Activity Target 1:Complete 100% of all PTAs and PIAs as requiredby the C&A anniversary date. Ensure PTA/PIAapproval is obtained from Privacy Officer. DueSeptember 30, 2011Activity Target 2:Support 100% of all Privacy Compliance activitiesconducted by the Privacy Office. Develop andimplement compliance remediation plans for allidentified findings. Due September 30, 2011Activity Target 3:Report 100% of all privacy breaches to theCSMC as they occur and take requiredremediation action In accordance with the FAAPrivacy Order. Due September 30, 2011Activity Target 4:Reduce or eliminate social security number(SSN) from FAA Systems. Percentage to bedetermined after enterprise-wide plan iscomplete. Due May 31, 2011Activity Target 5:Reduce or eliminate personally identifiableinformation (PII) in FAA Systems. Percentage tobe determined after enterprise-wide plan iscomplete. Due September 30, 2011Activity Target 6:Develop a plan that is approved by the PrivacyOffice to remediate PII vulnerabilities identifiedduring DLP/Security scanning and Privacycompliance reviews and then implementremediation according to the plan. DueSeptember 30, 2011Activity Target 7:Encrypt all PII systems for data in transit and dataat rest. Due September 30, 2011

Flight Plan Target: OPM HiringStandardBy FY 2010, 80 percent of FAA external hires will befilled within OPM's 45-day standard for government-wide hiring. FY 2011 Target: 80%

In external recruitment efforts, implement corporatestrategies that expand the applicant pool to ensureequal opportunity to all applicants and result inattracting high quality candidates to the FAA.

Strategic Initiative: ExternalRecruiting

Strategic Activity: ARC Mission-CriticalHiringIdentify OPM and agency-specific mission-criticalexternal hires.

Activity Target 1:Update and submit FY11 and FY12 hiringprojections for OPM and agency-specific mission-critical-occupation external hires. Due February28, 2011

In partnership with other Federal, state and localagencies, aerospace oriented consortiums, and otherprivate sector aviation organizations, enlarge thepipeline of students who are prepared to enter collegeand graduate with an aerospace oriented degree inscience, technology, engineering, and mathematics(STEM).

Strategic Initiative: Aviation andSpace Education Program

Strategic Activity: AVSED - EducatorWorkshopsIn coordination with various Federal, state and localagencies, aerospace oriented consortiums andother private sector aviation organizations, conductRegional Based Educator Workshops

Activity Target 1:Reach a minimum of 275 educators (2010 goalwas 250) through teacher workshops in aminimum of six FAA regions. Monitor thepercentage of educators reached monthly. DueSeptember 30, 2011

Strategic Activity: AVSED - STEM BasedACE AcademiesWorking with partnering organizations, coordinateSTEM Based ACE Academies.

Activity Target 1:Conduct 18 STEM based ACE Academiesreaching a minimum of 440 students. Monitor thepercentage of academies conducted andstudents reached monthly. Due September 30,2011

Strategic Activity: AVSED - PublicAwarenessIncrease general public awareness of FAA Aviationand Space Education Programs.

Activity Target 1:Develop and coordinate an AVSED Progam atminimun of two Public Aviation Outreach Eventsand reach a minumum of 1,750 students (2010goal was 1,500 students). Due August 31, 2011

Strategic Activity: AVSED - PartnershipsEstablish new formal partnerships to leverageresouces in support of AVSED goals.

Activity Target 1:Establish one new formal partnership to achieveAVSED outreach goals. Due August 31, 2011Activity Target 2:Conduct one collaberative, STEM based, activitythrough an established partnership. DueSeptember 30, 2011

Flight Plan Target: ReduceWorkplace Injuries


Reduce the total workplace injury and illness case rateto no more than 2.44 per 100 employees by the end ofFY 2011, and maintain through FY 2013. FY 2011Target: 2.44 per 100 employees

Reduce workplace injuries through employee safetyprogram evaluations and OSHA Voluntary ProtectionProgram measures.

Strategic Initiative: ReduceWorkplace Injuries

Strategic Activity: ARC Employee SafetyARC is committed to supporting initiatives,programs and policies that improve agency-wideperformance in employee safety and health in theworkplace environment.

Activity Target 1:ARC managers/supervisors will use at least twomeans of communication to inform employees ofavailable agency-wide performance in employeesafety and health in the workplace environment.ARC will include employee safety in performanceplans and performance evaluations of itsmanagers/supervisors. Due July 29, 2011Activity Target 2:ARC managers will contact local OSH experts atthe regional offices to assist in conducting localARC office Safety and Health inspections. DueJuly 30, 2011Activity Target 3:Provide OSH training to new employees,explaining the mishap and hazard reportingprocess in the FAA Due August 29, 2011Activity Target 4:Prepare annual report on ARC's OSH programaccomplishments for the previous year. DueMarch 26, 2011Activity Target 5:ARC Regional Administrators will be keptinformed of significant issues that impact theirregions. Due April 30, 2011

Flight Plan Target: UnqualifiedAudit OpinionObtain an unqualified opinion on the agency's financialstatements (Clean Audit with no material weaknesses)each fiscal year. FY 2011 Target: Unqualified auditopinion with no material weaknesses each fiscal year

Improve timeliness and accuracy of financialtransactions by capitalizing assets in a timely manner.

Strategic Initiative: Capitalization ofAssets

Strategic Activity: ARC Support onCapitalization of AssetsProvide timely and accurate data to support thecapitalization of assets.

Activity Target 1:Provide data and analysis to support the accrualof assets placed in service but not yet posted inDelphi on a quarterly basis with an accuracy rateof +/- 10% of actual activity when compared tothe look back analysis 60 days after the end ofthe quarter. Due September 30, 2011Activity Target 2:90% of assets will be capitalized within 65 daysof date placed in service. Due September 30,2011Activity Target 3:Support a review and validation (including astatistical verification of the results) of FAAcapitalized personal property assets with a NBVless than $100K as reported in the financialrecords as of 30 September 2010 and notincluded in FY 2010 asset validation process.Process any adjustments as necessary. DueSeptember 30, 2011

Closeout prior year information technology AuditFindings not later than the second quarter of eachfiscal year, and receive no significant deficienciesrelated to new IT Notices of Findings andRecommendations (NFR).

Strategic Initiative: IT Audit Findings

Strategic Activity: IT AUDIT FINDINGS.Correct High and Medium Vulnerabilities andreceive no Significant Deficiencies related to new ITNFRs.

Activity Target 1:Close out/complete corrective actions to prioryear NFRs. Due March 31, 2011Activity Target 2:Within 1 month timeframe of being provided CIOproduced scan report, system owners willImplement corrective actions/fixes to HighVulnerabilities on that report. Due monthly. DueSeptember 30, 2011Activity Target 3:Within 2 month timeframe of being provided CIOproduced scan report, system owners willimplement corrective actions/fixes to majority(51%) of Medium Vulnerabilities. Due bi-monthly.Due September 30, 2010 Due September 30,2011Activity Target 4:Within 2 month timeframe of being provided CIOproduced scan report, system owners willdevelop plan of action & milestones for correctionof remaining Medium Vulnerabilities (49%) anddevelop Risk Acceptance from SystemAuthorizing Official for those vulnerabilities thatwill not be mitigated. Due bi-monthly. DueSeptember 30, 2011


Activity Target 5:Report on Report on a monthly basis to the FAACIO, for the vulnerabilities found in the CIOproduced scan report, indicate vulnerabilitiesfixed, dates for planned fixes, and riskacceptance letters in place if any. Due monthly.Due September 30, 2011

Flight Plan Target: ATCPositions Workforce PlanMaintain the air traffic controller workforce within 2%,above or below, the projected annual totals in the AirTraffic Controller Workforce Plan. FY 2011 Target: Ator up to 2% above annual target

Implement the hiring, training, staffing analysis, andmanagement recommendations of the Air TrafficController Workforce Plan to support FAA's safetymission and meet external stakeholder requirements.Update and report annually on agency progress.

Strategic Initiative: ATC WorkforcePlan

Strategic Activity: ARC (AMA) Trainingfor Air Traffic Control (ATC) HiringThe FAA Academy provides ATC initial qualificationtraining.

Activity Target 1:As projected at the beginning of the FY by ATO,conduct 100% of programmed ATC initialqualification training courses. Status will betracked monthly and reported in Views. DueSeptember 20, 2011

Each Regional Administrator will provide two NextGenbriefings to civic and/or industry organizations withineach state (for a total of 100 briefings across the nation)to provide increased education and awareness of theNext Generation Air Transportation System bySeptember 30, 2011.

Core Business Target: CorporateLeadership and Outreach

Develop and strengthen relationships throughinteraction with industry and military leaders,government officials, and community involvement.

Core Business Initiative: CorporateLeadership and Outreach

Core Activity: Corporate Leadershipand OutreachThe Regional Administrators (RA) and CenterDirector (CD) serve as the corporate representativefor the FAA Administrator in ten geographiclocations. They are the face of the FAA with aviationentities, elected officials, military, educationalinstitutions, federal partners, and the greaterregional community. RAs and the CD develop andfoster functional relationships that enhance thesafety, efficiency, and capacity of the National

Airspace System by presenting a consistentmessage and image.

Activity Target 1:Under the National Association of State AviationOfficials (NASAO)/Federal AdministrationMemorandum of Agreement (MOA), develop withNASAO, and coordinate with the appropriatelines of business, one or more initiatives that willfurther our mutual goals. Due September 30,2011. Due September 30, 2011Activity Target 2:Each Regional Administrator will communicateformally or informally at least twice with theirCongressional delegation or senior staff at statelevel. Due September 30, 2011. Due September30, 2011Activity Target 3:The Regional Administrator and staff will facilitateresolution of issues that cross organizational linesof business or involve members of the aviationindustry. RA will produce a quarterly writtensummary of issues that were addressed. DueSeptember 30, 2011. Due September 30, 2011

Activity Target 4:Each Regional Administrator will conduct at leasttwo All Hands meetings to update employees andto solicit employee input concerning currentissues. Due September 30, 2011. DueSeptember 30, 2011Activity Target 5:Each Regional Administrator, and/or his/her staff,will participate in a minimum of 20 conferences,meetings, tradeshows and other outreach eventsthat allow direct interaction with industry, themilitary, other government officials and localcommunities (i.e., State Secretary ofTransportation, Large Airport Directors, StateAviation Directors, Mayors and CommunityLeaders). Due September 30, 2011. DueSeptember 30, 2011

Ensure 97% of the financial statement deliverables aredelivered on time. On time defined as the due datespecified in Service Level Agreements and/or agreedupon by the stakeholders. Stakeholders will be definedas customers, auditors, OST B-30, OST B-10, OMB, orTreasury. (97% represents an increase over previoustarget of 95%)

Core Business Target: FinancialManagement and InformationTechnology Services (MMAC)

Core Business Initiative: FinancialManagement and InformationTechnology Services (MMAC)


Provide integrated business services and solutions tothe Federal Government through the EnterpriseService Center (ESC) at the Mike MonroneyAeronautical Center.

Core Activity: Financial ManagementServicesFinancial Management Services providesadministrative services to customers regardingcommercial payments, travel payments, costaccounting, accounts receivable, and maintenanceof general ledger accounts. During 2011 FinancialManagement services will control cost associatedwith interest penalties paid due to late invoicepayments.

Activity Target 1:Ensure less than .02 percent of total invoicedollar volume paid is in interest penalties. Trackyear-to-date average on monthly basis. DueSeptember 30, 2011

Core Activity: Information TechnologyServicesProvide technical and business services andinformation technology solutions.

Activity Target 1:Maintain 99 percent of scheduled systemavailability for the following systems, inaccordance with availability described in theirrespective Service Level Agreements, DELPHI,PRISM, CASTLE and SWIFT. Track year-to-dateaverage and report status monthly. DueSeptember 30, 2011

Achieve a 96 percent positive end of course rating for alltraining courses (FY 2010 target was 95 percent).

Core Business Target: Training

Provide various types of training throughout the FAAand NAS through the FAA Academy and CMEL.

Core Business Initiative: Training

Core Activity: Managerial and ExecutiveTrainingExecutive/Management Training - Conduct all(100%) funded/programmed training classes asrequested by AHD and Lines of Business (LOB's)for FY 2011.

Activity Target 1:Conduct 100 percent of funded/programmedtraining classes as requested by AHD and LOB's.Metric tracked monthly. Due September 30,2011. Due September 30, 2011

Core Activity: Technical TrainingThe FAA Academy delivers technical training andrelated support services for the agency and otheraviation organizations including internationalorganizations.

Activity Target 1:Conduct 98 percent of programmed technicaltraining required by FAA customer organizations,excluding offerings cancelled by the customerorganization. Due September 30, 2011Activity Target 2:Develop and convert three courses to EnhancedHands-On Training (EHOT)/Demonstration ofProficiency (DoP). Due September 15, 2011

Ensure that the Headquarters' Buildings are suitable foroperation at least 95 percent of the time, maintain anaverage utilization rate for administrative space layoutsfor the Aeronautical Center of 152.5 occupiable squarefeet per person, and develop and baseline measures forRegional building availability and reliability.

Core Business Target: Facilitiesand Building Services

ARC provides facility management and buildingservices for Washington Headquarters, ServiceCenters, Regions and the Mike MonroneyAeronautical Center. The over arching goal is tocreate a safe, secure, professional andenvironmentally compliant work environment for FAAemployees, contractors, and tenant organizations.

Core Business Initiative: Facilitiesand Building Services

Core Activity: Facilities and BuildingServices – HeadquartersFacility Operations and Maintenance is responsiblefor ensuring the availability, accessibility, andoperability of FAA Headquarters administrativeoffice space each business day and whennecessary during emergencies including monitoringbuilding maintenance and repairs, groundmaintenance and landscaping, customer servicedesk requests for custodial services, buildingtemperatures, electrical outages, conference roomand fleet management. Safety, Environmental,Administrative Telecommunications and TransitBenefits is responsible for managing, processing,and overseeing safety, environmental, hardwiretelecommunications, and transit benefits includingvoice/data line requests, reconciling administrativetelecommunications budget, monitoring indoor airand water quality, and Occupant EmergencyEvacuation Plan readiness

Activity Target 1:Ensure that the Headquarters' Buildings aresuitable for Headquarters' operation at least 95percent of the time. Due September 30, 2011Activity Target 2:Ensure that the Headquarters' continuousoperations functions are operable 100 percent ofthe time. Due September 30, 2011


Activity Target 3:Certify that 90 percent of assigned governmentvehicles are maintained and available quarterlyfor business operations and emergency use. DueSeptember 30, 2011Activity Target 4:Revalidate parking throughout the Headquarters'community and enforce parking policy toeliminate fraud. Due September 30, 2011Activity Target 5:Provide quarterly indoor air quality assessmentsand reports for FB-10A and FB-10B. Provideannual indoor air quality assessments andreports for all other FAA Headquarters Buildings.Provide annual water quality assessments andreports for all FAA Headquarters occupiedbuildings Due September 30, 2011Activity Target 6:Update FAA Headquarters cable TV System. DueSeptember 30, 2011Activity Target 7:Complete the transition to paperless applicationsto support Washington HeadquartersHeadquarters Transit Benefit Program. DueSeptember 30, 2011

Core Activity: Safety, Environmental,Administrative Telecommunicationsand Transit BenefitsSafety, Environmental, AdministrativeTelecommunications and Transit Benefits isresponsible for managing, processing, andoverseeing safety, environmental, hardwiretelecommunications, and transit benefits includingvoice/data line requests, reconciling administrativetelecommunications budget, monitoring indoor airand water quality, and Occupant EmergencyEvacuation Plan readiness.

Activity Target 1:Provide quarterly indoor air quality and waterquality assessments and reports for all FAAHeadquarters occupied buildings. DueSeptember 30, 2011

Core Activity: Real and PersonalProperty ManagementResponsible for overseeing GSA, ASH and AVSleases, personal property and move managementincluding quarterly reconciliation of GSA rentAccount, inventorying and disposing personalproperty, and timely physical moves of FAAemployees and/or organizations to support theagency's mission.

Activity Target 1:Conduct monthly meetings with regional &Headquarters POC to discuss program initiativesand goals and identify up to 11 percent of spaceassignments that could be consolidated, reduced,

or eliminated to capture efficiencies and savings.Due September 30, 2011Activity Target 2:Conduct regional site visits to ensure that spacestandard compliances are maintained. DueSeptember 30, 2011Activity Target 3:Provide monthly budgetary reporting documentsthat outline regional and headquarters projectiondata. Due September 30, 2011Activity Target 4:Update GSA Rent guidance in the AMS toincorporate existing practices. Due June 30, 2011Activity Target 5:Conduct a random sampling (20 percent) ofCredit Card Holder and Requisitioners to ensurethat Personal Property accountability ismaintained and such items as invoices andbarcodes are entered into AITS. Due September30, 2011Activity Target 6:Reduce outstanding unaccounted personalproperty transactions by 15 percent (over 2010).Due September 30, 2011

Core Activity: Design and ConstructionReal Property ManagementThe Design and Construction Branch developsnationwide goals and improvement initiatives tosupport the Administrative Spaceholder's Councildecisions for the best use of administrative officespace. The D&C Branch is responsible for spacerenovations, alterations, and construction projectsfor both major and minor in complexity and cost, forall facilities in the FAA administrative spaceportfolio, which includes the Regions, ServiceCenters, MMAC, and WJHTC, and the WashingtonArea Metroplex of buildings. Plan an effectivetransition into new Service Centers' (Seattle, FortWorth, Atlanta) office buildings.

Activity Target 1:Conduct quarterly Administrative Councilmeetings to review and discuss constructioninitiatives on prospectus level projects and otherconstruction efforts, which are planned or active.Due September 30, 2011Activity Target 2:Develop a multi-year plan to renovate FAAHeadquarters building, FOB-10A. Due March 31,2011Activity Target 3:Develop a funding procurement strategy tosupport Service Center Prospectus projects. DueSeptember 30, 2011Activity Target 4:Conduct an assessment of facility infrastructurecapabilities to support continued occupation,without service interruptions, for the near and


future use of FB-10A. Due July 31, 2011Activity Target 5:Develop a "green" initiative to procure and utilizemaximum post-consumer products for carpet,systems furniture, window treatment fabrics andother components provided with alterationprojects. Due September 30, 2011Activity Target 6:Identify number of building/facility plans oractions necessary to support the transition to anew Service Center buildings (such as buildingevacuation plans, floor warden training, andcodifying building standards). Due September 30,2011Activity Target 7:Evaluate, define and identify a list of buildingservices that will differ in the new Service Centerbuildings (warehouse, conference center, maildeliveries, re-cycling programs/processes, utilityusage patterns and monitoring processes). DueSeptember 30, 2011

Core Activity: Facilities and BuildingServices - RegionsMaintain an FAA work environment that is safe,efficient and adaptable to changing requirements.(*FY2010 -- Baseline and Developmental -- activitywill consist of baseline and collection targets.) --Identify the key service areas, determining theappropriate tools to track the associated workloads,to gather a sample baseline that can be used tovalidate and adjust assumptions as appropriate,and then to establish a formal baseline. (*FY2011 --Execution and Measurement -- activity will consistof measuring the baseline data identified inFY2010)

Activity Target 1:Measure and report on regional buildingavailability and reliability factors usingARCHIBUS software Due September 30, 2011

Core Activity: Facilities and BuildingServices -MMACThe Aeronautical Center Office of FacilityManagement provides oversight of operations andmaintenance programs, construction of newfacilities, environmental and occupational safetycompliance in support of the buildings andinfrastructure and related services for ARC andtenant organizations located at the Mike MonroneyAeronautical Center in Oklahoma.

Activity Target 1:The average utilization rate for administrativespace layouts designed for ARC AMCorganizations in FY-11 will comply with the FAAAMS policy standard of 152.5 occupiable squarefeet per person. Due September 30, 2011 DueSeptember 30, 2011

Activity Target 2:The Aeronautical Center will complete energyand water evaluations for 100% of theAeronautical Center Facilities in compliance withthe Energy Independence & Security Act of 2007.(50% completed in FY-09, 25% completed in FY-10, & 25% in FY-11). Due September 30, 2011Activity Target 3:The Aeronautical Center will conduct an externalsurveillance audit of the MMAC OccupationalHealth & Safety Management System (HSMS) inaccordance with OHSAS 18001. Due September30, 2011

Core Activity: New Service CenterBuildingsPlan an effective transition into new ServiceCenters' (Seattle, Fort Worth, Atlanta) officebuildings.ALO program office responsible for coordinating theaccomplishment of targets with Regions.

Activity Target 1:Develop a detailed plan to physically transition toa new building (including space configuration andfunctional proximities). Due September 30, 2011Activity Target 2:Provide employee notifications and groupdiscussions on initial operating procedures forbuilding services. Due September 30, 2011Activity Target 3:Brief all employees on safety and security rulesduring the move Due September 30, 2011

Recover operating expenses through fees charged forflight services rendered. Baseline to be established in2011.

Core Business Target:Washington Flight ProgramOffice – Hangar 6

Safely operate and maintain aircraft based at RonaldReagan Washington National Airport (Hangar 6) inaccordance with applicable Federal AcquisitionRegulations (FARs), Flight Standards District Office(FSDO) guidelines, and internal policy andprocedures.

Core Business Initiative:Washington Flight Program Office –Hangar 6

Core Activity: Washington FlightProgram Office – Hangar 6Safely operate and maintain aircraft based atRonald Reagan Washington National Airport(Hangar 6) in accordance with applicable FederalAcquisition Regulations (FARs), Flight StandardsDistrict Office (FSDO) guidelines, and internal policyand procedures.


Activity Target 1:Support flight operations of at least 400 hours in2010 per aircraft. Due September 30, 2011Activity Target 2:Train 8 Hangar 6 pilots on initial or recurrent pilottraining in accordance with FAR 135 in 2011. DueSeptember 30, 2011Activity Target 3:Input data for cost effectiveness and improve costrecovery for 100% MOU's. Due September 30,2011Activity Target 4:Evaluate and potentially renegotiate 20 percent ofMOU's for more realistic true costs. DueSeptember 30, 2011

Assist agency efforts to prevent discrimination byincreasing management and employee awareness withregard to EEO responsibilities and appropriatebehaviors by training three percent (3%) of the FAAworkforce and provide training to 50% of all new AirTraffic Student hires. Develop new EEO training coursethat will meet agency needs and create a library of EEOmaterials.

Core Business Target: ConductEEO Training

Assist agency efforts to prevent discrimination byincreasing management and employee awareness inEEO through training.

Core Business Initiative: PreventDiscrimination through EEOTraining

Core Activity: Conduct EEO Trainingand Briefings to include the mandatoryNo FEAR TrainingConduct EEO training with regards to EEOresponsibilities and appropriate behaviors to 3% ofthe FAA workforce. Additionally, FAA must complywith OPM requirement to administer the NO FEARtraining to 100% of all FAA employees.

Activity Target 1:Each LOB/SO will partner with the Office of CivilRights to provide training to at least 1.5% of theFAA workforce. Due March 31, 2011Activity Target 2:Each LOB/SO will partner with the Office of CivilRights to provide training to an additional 1.5% ofthe FAA workforce for a total of 3%. DueSeptember 30, 2011Activity Target 3:Each LOB/SO will ensure that 100% of all FAAemployees complete the OPM mandated NOFEAR Training. Due December 30, 2010

Achieve 90 percent of the operational objectives of theC-ROC/ROC simultaneous national transfer ofoperations exercise performed during the year.

Core Business Target:Operations Centers andEmergency Preparedness

Enhance operations centers and emergencypreparedness through the Cornerstone-RegionalOperations Center (C-ROC) and the RegionalOperations Center (ROC), Continuity of OperationsExercises, Regional Emergency TransportationCoordinators and Representatives (RETCOs andRETREPs).

Core Business Initiative: OperationsCenters and EmergencyPreparedness

Core Activity: Operations Centers andEmergency PreparednessEnhance operations centers and emergencypreparedness through the Cornerstone-RegionalOperations Center (C-ROC) and the RegionalOperations Center (ROC), Continuity of OperationsExercises, Regional Emergency TransportationCoordinators and Representatives (RETCOs andRETREPs).

Activity Target 1:Conduct (2) two national C-ROC/ROCsimultaneous transfer of operations exerciseswith all nine regions to maintain and enhanceemergency preparedness Due September 30,2011Activity Target 2:Upgrade (2) two ROCs to next--generationstandard ROCs as defined in the 2009Document, Baseline Requirements for NextGeneration ROCs. Baseline Requirements forNext Generation ROCs Due September 30, 2011Activity Target 3:Design and execute DOT and ONEDOT Atlantateam Resiliency exercise. Continuity ofOperations/Continuity of Government. DueSeptember 30, 2011Activity Target 4:Conduct one DOT partnership meeting with State(multi-modal) transportation stakeholders/industryin each FAA RETCO/RETREP Region. DueSeptember 30, 2011Activity Target 5:Conduct (2) two exercises that test the continuityof operations of the DOT Crisis ManagementCenter (CMC) system by transferring the CMC tothe DOT alternate site at the ASO C-ROC. DueAugust 31, 2011


Core Activity: Crisis ResponseEnsure the readiness of regional offices and theAeronautical Center to react natural and man-madedisasters and maintain mission critical operations.

Activity Target 1:Each region and Aeronautical Center will conductan internal FAA exercise to test procedures forCrisis Response Readiness. Due August 31,2011Activity Target 2:At least three regions will conduct a multi-agencyexercise to test readiness levels, identify bestpractices and standardize procedures. Due June30, 2011Activity Target 3:Each region and Aeronautical Center will conducttesting of the ARC Annex to the FAA Plan forSustaining Essential Services and associatedregion/center appendices. Due March 30, 2011

Achieve an average rating of at least 90 percent Greenfor the measures included in ABU's Operational andF&E Monthly Scorecard. Rolling average is based onthe activity for the last 6 months.

Core Business Target:Administrative Services

Support services in the areas of planning, budget andbusiness processes.

Core Business Initiative:Administrative Services (BusinessProcesses)

Core Activity: Planning and BudgetARC planning and budget efforts. ARC's focus in2010 is establishing a baseline using Project andTask data to improve planning and budgetintegration though efficiency and effectivenessmeasures.

Activity Target 1:Monitor, report and refine ARC's project and taskstructure at least quarterly. Due September 30,2011Activity Target 2:Monitor and report the rate of Labor DistributionReport (LDR) compliance at least quarterly. DueSeptember 30, 2011Activity Target 3:Establish a practicing baseline for cost basedanalysis and decision making. Due September30, 2011

Process 75 percent of FOIA requests by FAA suspensedate.

Core Business Target: Freedomof Information Act (FOIA)

Oversee FAA FOIA service for the entire agency.

Core Business Initiative: Freedom ofInformation Act (FOIA)

Core Activity: Freedom of InformationAct (FOIA)Freedom of Information Act (FOIA)

Activity Target 1:Reduce overdue FOIAs by 10 percent from the2010 overdue baseline. Due September 30, 2011Activity Target 2:Reduce "no records" appeal backlog by 50percent from the 2010 baseline. Due September30, 2011

Award at least 90% of all Contracts greater than$100,000.

Core Business Target: ARM –Acquisition

Acquisition activities performed by the LogisticsService Areas and Mike Monroney AeronauticalCenter (AMQ) acquisition staffs include: planning,solicitation, evaluation, negotiation, award, contractadministration, protest and disputes, termination andcloseout of formal contracts, purchase orders, taskorders and blanket purchase agreements.

Core Business Initiative: ARM –Acquisition

Core Activity: AcquisitionAcquisition activities performed by the LogisticsService Areas and Mike Monroney AeronauticalCenter (AMQ) acquisition staffs include: planning,solicitation, evaluation, negotiation, award, contractadministration, protest and disputes, terminationand closeout of formal contracts, purchase orders,task orders and blanket purchase agreements.

Activity Target 1:Award at least 90% of all Contracts greater than$100,000 - for Service Areas in less than 120calendar days from the time a complete PurchaseRequest package is received from the requiringorganization. Due September 30, 2011Activity Target 2:Award at least 90% of all Contracts greater than$100,000 - for MMAC in less than 150 calendardays from the time a complete Purchase Requestpackage is received from the requiringorganization. Due September 30, 2011Activity Target 3:Establish and deploy training to the fieldacquisition offices based on FY10 NAEP findingsand recommendations as well as best practices.Due June 30, 2011


Activity Target 4:Utilizing the ARC transaction-based customersatisfaction survey system, assess and analyzedata as surveys and comments are received.Through metric monitoring, determine correctiveaction plan as required Due September 30, 2011

Percentage of positive responses to the ARC HumanCapital Survey. Newly implemented survey - Baseline tobe established in 2011.

Core Business Target: ARCHuman Capital

Oversee all areas of ARC's human capitalmanagement including hiring, time and attendance,performance reviews, disciplinary actions, etc. 2011focus will be on developing a workable ARC HumanCapital Management Plan.

Core Business Initiative: ARCHuman Capital

Core Activity: PerformanceManagementInventory existing skills and access skills needed forperformance management.

Activity Target 1:A plan for reviewing Job Analysis Tools (JAT) formission critical job series to ensure that theysupport the ARC business plan including theestablished targets and performance metrics willbe developed and briefed to ARC-1/2. Due March31, 2011Activity Target 2:Plan will be implemented to identify missioncritical job series JATs for modification andstandardization for implementation Due June 30,2011

Core Activity: Employee DevelopmentIndentify assessment criteria for identified job seriesand perform the needed actions for thedevelopment of ARC employees.

Activity Target 1:Complete Individual Development Plans (IDP) inthe DOT Electronic Learning ManagementSystem (eLMS) Due December 31, 2010Activity Target 2:Track quarterly accomplishments of ISPs ineLMS Due September 30, 2011

Core Activity: Succession PlanningEvaluate succession planning needs for Executives,Managers/Supervisors and Non-Supervisors.

Activity Target 1:Execute Succession Management Program inARC and evaluate effectiveness of program afterone year in operation. Due September 30, 2011

Activity Target 2:Interim targets to be determined. Due March 31,2011

Award at least 25% of the total direct procurementdollars to Small Businesses.

Core Business Target: SmallBusiness Goal and CorporateCitizenship

Support the FAA Major Procurement Program Goals

Core Business Initiative: FAA SmallBusiness Program

Core Activity: FAA Small Business Goaland Good Corporate CitizenshipParticipate in the agency's outreach and training tosmall business with special emphasis ondisadvantaged, women-owned and service-disabledveteran-owned businesses. Also, assign a SmallBusiness Liaison Representative to assist inidentifying procurement opportunities suitable forset-aside.

Activity Target 1:Participate in the Annual FAA National SmallBusiness Procurement Opportunities TrainingConference and Trade Show during June or Julyof each fiscal year. Due July 30, 2011Activity Target 2:Award at least 25% of the total ARC directprocurement dollars to small businesses. DueSeptember 30, 2011

Ensure that at least 94% of off airport cost leases arenot in an expired (or hold-over) status by September 30,2011.

Core Business Target: RealEstate

Real Estate - acquisition, management, and disposalof real property assets, and real estate and leasenegotiations and real estate contract preparation andadministration. In addition, the staffs provide data andinventory input to real estate related applications.

Core Business Initiative: Real Estate

Core Activity: Real EstateReal Estate - acquisition, management, anddisposal of real property assets, and real estate andlease negotiations and real estate contractpreparation and administration. In addition, thestaffs provide data and inventory input to real estaterelated applications.

Activity Target 1:Develop and deliver corporate real estate trainingprogram to ensure competency of real estatecontracting officers; thus meeting required 80


hours by end of FY 2011. Due September 30,2011Activity Target 2:Identify on-airport ASOSs, except in Alaska, andincorporate 91% of them into existing MOAs. DueSeptember 30, 2011Activity Target 3:: Ensure that off-airport cost leases do notexceed 6% of all off-airport cost leases by end ofFY 2011 Due September 30, 2011Activity Target 4:Initiate a Real Estate Evaluation Program reviewof one more real estate office in each LogisticsService Area (LSA). The review includescompleting the evaluations by July 31, 2011, thendrafting findings and recommendations bySeptember 30, 2011 Due September 30, 2011Activity Target 5:Improve the quality of policy and guidance forReal Estate Contracting Officers (RECOs) in theAcquisition Management System (AMS) byupdating existing policy and guidance. DueSeptember 30, 2011

By end of the fiscal year, complete 80% of personalproperty inventories initiated during the FY.

Core Business Target: ARM -Materiel Management

Oversee real property management for the entireDepartment of transportation and coordinate thefinancial and accountability policy for FAA personalproperty

Core Business Initiative: ARM -Materiel Management

Core Activity: ARM - MaterielManagementImprove internal controls and overall mangement ofpersonal property.

Activity Target 1:Complete the processing of 70% of the Reportsof Excess open as of 9/30/2010. Due September30, 2011Activity Target 2:Process within 210 days, 70% of the Reports ofExcess initiated in FY2011. Due September 30,2011Activity Target 3:Develop a national Personal Property evaluationprogram. Due June 30, 2011Activity Target 4:Conduct a Personal Property evaluation on onelocation (Service Areas, MMAC or Headquarters.Due September 30, 2011Activity Target 5:Initiate inventories of accountable and barcoded

personal property assets for 1/3 of the ServiceArea cost centers due for triennial inventory (2ndyear of a 3 year rolling inventory). Due December31, 2010Activity Target 6:Complete 85% of the initiated personal propertyinventories. Due September 30, 2011

Core Activity: Efficiency /Standardization of OperationalProceduresImprove the efficiency and standardization ofoperational procedures through workforce andcustomer training and development

Activity Target 1:Develop a web-based personal propertycustodian training course Due September 30,2011Activity Target 2:Deliver one Introductory Materiel and PersonalProperty Course (IMPP) and one PersonalProperty (PP) Training Course to ARCmaterial/personal property managementworkforce. Training goals are: 80% of the ARCmaterial/personal property managementworkforce will have IMPP training, and 40% willhave PP training. Due September 30, 2011

Conduct 2 ISO 9001:2008 gap analyses and one thirdparty audit in and ALO organization.

Core Business Target: QualityManagement System and SafetyManagement System, Regionsand Center Operations.

ARC will implement a Quality Management Systemand a Safety Management System to achieve a levelof operational and safety excellence needed to remaincompetitive as a federal provider of shared servicesand to cost-effectively meet mission requirements.

Core Business Initiative: QualityManagement System and SafetyManagement System, Regions andCenter Operations.

Core Activity: ISO - Regions and CenterOperationsImplement International Standards Organization(ISO) 9001:2008(E) in ARC

Activity Target 1:ISO Certification for ARC HQ including ALO. DueSeptember 30, 2011Activity Target 2:Complete external Stage 1 audit in ELSA andWLSA. Due September 30, 2011


Activity Target 3:Develop common SOPs in each functional groupwithin Executive Operations. Due September 30,2011Activity Target 4:ISO Certification for CLSA. Due November 30,2010Activity Target 5:Develop Logistics Service Area (LSA) appendixto the quality manual. Due May 30, 2011Activity Target 6:Develop Executive Operations appendix toQuality Manual. Due September 30, 2011

Core Activity: SMS - SafetyManagement SystemARC activities associated with the SafetyManagement System (SMS)

Activity Target 1:Develop ARC SMS Order. Due May 30, 2011Activity Target 2:Provide ARC-centric SMS training to 70% of ARCpersonnel. Due September 30, 2011Activity Target 3:Conduct phased implementation of SMS inHangar 6 Due September 30, 2011

Update and implement the 5-Year NextGen Staffingplan that will lead to a workforce with the necessaryskills and competencies to meet the challengespresented by NextGen.

Core Business Target: NextGenStaffing Plan

Finalize the 5-Year NextGen Staffing Plan and initiateimplementation.

Core Business Initiative: NextGenStaffing Plan

Core Activity: NextGen 5-Year StaffingPlanThe 5-Year NextGen Staffing Plan will lead to aworkforce with the necessary skills andcompetencies to meet the challenges presented byNextGen. AJP requires support from all otherservice units or lines of business that have a needfor NextGen positions. Support will be given byproviding coordinated and integrated analysis actionplans that either continue or initiate processes thatformulate and implement the 5-Year NextGenStaffing Plan.

Activity Target 1:Formulate 5 Year NextGen staffing plan (FY12-FY2017) by obtaining required information fromthe other service units and lines of businessesComptrollers. Data will be gathered in astructured template and format provided by AJP-

9 Comptroller (Molly Vorce) Due April 30, 2011

Support Open Government Initiative to make dataavailable and improve on-line services and increasecollaboration with citizens, stakeholders andgovernment agencies.

Core Business Target: SupportOpen Government Initiative -AOC

Support Open Government Initiative to make dataavailable and improve on-line services and increasecollaboration with citizens, stakeholders andgovernment agencies.

Core Business Initiative: SupportOpen Government Initiative

Core Activity: Open GovernmentInitiative - ARC WebsiteSupport Open Government Initiative to make dataavailable and improve on-line services and increasecollaboration with citizens, stakeholders andgovernment agencies.

Activity Target 1:Update web strategies and action plans in writingto the FAA Web Manager and brief Web Councilon the plans. Due January 29, 2011Activity Target 2:Submit quarterly web progress reports to the FAAWeb Manager. Due March 30, 2011Activity Target 3:Submit quarterly web progress reports to the FAAWeb Manager. Due June 30, 2011Activity Target 4:Certify to the Administrator in writing bySeptember 30, 2011, that95 percent or more of web pages comply withFAA web standards, policies, and requirementsincluding those outlined in the FY-2011 WebStrategy and Action Plan. Due September 30,2011Activity Target 5:Develop standard operating procedures (SOP) bySeptember 30, 2011, for registering internal andexternal websites, content owners, developers,and web applications with ARC and AOC. DueSeptember 30, 2011Activity Target 6:Identify corporate social media programs thatyour organization plans to participate in. DueSeptember 30, 2011Activity Target 7:All headquarters and regional web points ofcontact complete at least2 sessions of web-related training during thefiscal year. Due September 30, 2011


Activity Target 8:Within 2 weeks after the close of each quarter,prepare dashboards showing AGC public webdata (i.e. visitor usage, email subscriptions, andcustomer satisfaction) for that quarter. Interimdates are January 11, 2011;April 14, 2011; July 14, 2011. Due September 30,2011

Achieve a 90% positive rating in the areas of CustomerService and Security. Reduce Lifecycle Costs by 10%.

Core Business Target:Information TechnologyManagement

Fill the critical need for a corporate integrator ofinformation technology to ensure organizations andstakeholders are communicating and collaborating tomeet agency commitments and to enhance thedelivery of shared services.

Core Business Initiative:Information TechnologyManagement

Core Activity: ARC Customer ServiceActivitiesSLA's and Customer Satisfaction ratings

Activity Target 1:Maintain service delivery in accordance withestablished Service Level Agreements (SLA's.Due September 30, 2011Activity Target 2:Achieve resolution of help desk tickets at theresponse times established in the Service LevelAgreements (SLA's). Remedy database trackingtickets open and closed. Due September 30,2011Activity Target 3:Achieve a 90% satisfaction rating among IT usersas measured by Customer Satisfaction Surveys.Due September 30, 2011

Core Activity: SecurityARC Security Activities

Activity Target 1:Update and redeploy a Privacy and SecurityAwareness Program. Due September 30, 2011Activity Target 2:Identify benchmark response times to breach andsecurity incidents and maintain requiredresponse levels. Due September 30, 2011Activity Target 3:Achieve 100% compliance with Patchmanagement Standard Operating Procedures.Due September 30, 2011

Core Activity: Lifecycle CostsARC Lifecycle Costs Activities

Activity Target 1:Baseline costs for user provisioning. DueSeptember 30, 2011Activity Target 2:Identify and implement initiatives to reduce costfor System Development Life Cycle projects. DueSeptember 30, 2011


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