REFERENCE & END USER ACCESS WORKSHOP

Facilitators:

Fran Wilson: National LibraryJane Jones: State Library of WA

SESSION OUTLINE

LA Free Search vs Subscription version Personalisation Alerts Case studies End User Access LA Administration What’s Coming?

SOME QUESTIONS

What do you like best about LA Search? What don’t you like about LA Search? Who provides end user access & why? What do you like about end user access? What has been the feedback from clients? What is stopping you from providing end user

access?

FREE vs SUBSCRIPTION

Same URL

ANDB Picture Australia Search history Links

Same URL ANBD + More DBases MARC records Advanced & Command

search Save records & queries Personalisation Alerts

PERSONALISATION

Remote access via an internet connection Choose own user – id & password Choose preferences

– Screen– Databases

My Library Store queries & records Alerts

ALERTS

Library needs to activate this option Save a search query Run again automatically Searches for newly added material or

changed records Search results sent by email with links

through to ANBD

SEARCH TIPS & TRICKS

Synonyms – use the tilda ~Combine with truncationBoolean operators in simple searchSimple search vs Advanced SearchAdvanced = more refined searching

– Specify index/field for search terms– Select groupings for search terms – More limiting options

END USER ACCESS

Provide a link on your website – Easy & fast– Free Search

IP Authentication or Scripted login Mediate access to subscription service Included in your subscription fee Reports on usage – through LA Admin

THINGS YOU SHOULD KNOW

When thinking about end user access Who has access?

– Staff – ILL, reference, cataloguing– Different campuses or branch libraries– End users

Shared or separate? Preferred options

Libraries Australia Administration

LAAdminSystem

Products

RecordExportService

Record ImportService (RIS)

LDAPDirectory

AuthenticationPermissions

Customer &Management

reports

BillingUsage

Statistics

CASE STUDIES

The Western Australian Experience

Library Services in the West

State Library of Western Australia

Library Services in the West

Cocos Island

Kupungarri Aboriginal Community

Derby Public Library

Libraries in all shapes & sizes

Joondalup (metro) Open 63.5 hours/week 80,000 items 604,946 loans/year 35,337 members 22 FTE staff 19 public access

Internet PCs

Yuna (east of Geraldton)

1.5 hours/week 525 items 1291 loans/year 38 members 0.1 FTE 1 PC

Going Statewide

Commitment to improving access to resources for all Western Australians

Statewide licenses for – Encyclopedia Britannica– Health & Welness

Investigating other e-resources Libraries Australia – after LA Forum 2006

– End user access– Negotiations for a statewide license

The Rollout

Promotion to public librariesRegular updates & informationAssistance with registrations TrainingOngoing support

– More promotion & training– Encourage attendance at LA User Group

meetings

The Benefits to Librarians

The Usual– Location & holdings information– Cataloguing– Single search engine for multiple

databases– Collection development– Reference enquiries

The Benefits for All Sandgropers

Finding resources in Oz libraries– Not just books!

Remote access to the enhanced version of LA search– Individuals and researchers– Opportunities for collaboration with school

libraries

Local history collections more visible

Slide Title

Slide line 1– Line 2

City of Perth

State Library of WA

City of Perth

Cambridge Library

Fremantle Library

Busselton

Bunbury

Armadale

Issues

The Tyranny of Distance

Communication & Training– Half–day sessions provided at SLWA

(free)– Metropolitan libraries- well resourced and

able to send qualified staff– Regional libraries

Regularly visit Perth and can attend training

– Country & remote There’s the challenge!

Content

Online links - fantastic Not all SWLA holdings on LA

– Project to identify these collections

Perception that WA may not hold a particular item– Looking locally first – Obtaining items not in WA libraries

Progress

50+ libraries – Sandstone to Scarborough

190 to go!– Metro & regional need further support

Sell the benefits Work with libraries to get local history

collections onto LA– Cataloguing support

ILL’s in the West

Delivery of ILL – free core service DDO – Document Delivery Online LIDDAS – with WA University libraries DDO replaced with VDX (now OCLC/PICA)

Implemented in six months - with ‘Go Live” March 2006

SLWA is an ISO library - LADD

Where to From Here?

QUESTIONS?

OTHER EXPERIENCES

National library – end user accessOther libraries’ experiences?

WHAT’S COMING Relevance ranked results New targets

– Informit e-library– New Thai databases

Improvements to enhanced requesting More deep linking LA Free Search box Open Search User education – tutorial on “get”?

RELEVANCE RANKING

RELEVANCE RANKING

Demo with results ranked by relevance

QUESTIONS?

Lunch

Reconvene at 1.30 in the main theatre.