REFERENCE & END USER ACCESS WORKSHOP
Facilitators:
Fran Wilson: National LibraryJane Jones: State Library of WA
SESSION OUTLINE
LA Free Search vs Subscription version Personalisation Alerts Case studies End User Access LA Administration What’s Coming?
SOME QUESTIONS
What do you like best about LA Search? What don’t you like about LA Search? Who provides end user access & why? What do you like about end user access? What has been the feedback from clients? What is stopping you from providing end user
access?
FREE vs SUBSCRIPTION
Same URL
ANDB Picture Australia Search history Links
Same URL ANBD + More DBases MARC records Advanced & Command
search Save records & queries Personalisation Alerts
PERSONALISATION
Remote access via an internet connection Choose own user – id & password Choose preferences
– Screen– Databases
My Library Store queries & records Alerts
ALERTS
Library needs to activate this option Save a search query Run again automatically Searches for newly added material or
changed records Search results sent by email with links
through to ANBD
SEARCH TIPS & TRICKS
Synonyms – use the tilda ~Combine with truncationBoolean operators in simple searchSimple search vs Advanced SearchAdvanced = more refined searching
– Specify index/field for search terms– Select groupings for search terms – More limiting options
END USER ACCESS
Provide a link on your website – Easy & fast– Free Search
IP Authentication or Scripted login Mediate access to subscription service Included in your subscription fee Reports on usage – through LA Admin
THINGS YOU SHOULD KNOW
When thinking about end user access Who has access?
– Staff – ILL, reference, cataloguing– Different campuses or branch libraries– End users
Shared or separate? Preferred options
Libraries Australia Administration
LAAdminSystem
Products
RecordExportService
Record ImportService (RIS)
LDAPDirectory
AuthenticationPermissions
Customer &Management
reports
BillingUsage
Statistics
Libraries in all shapes & sizes
Joondalup (metro) Open 63.5 hours/week 80,000 items 604,946 loans/year 35,337 members 22 FTE staff 19 public access
Internet PCs
Yuna (east of Geraldton)
1.5 hours/week 525 items 1291 loans/year 38 members 0.1 FTE 1 PC
Going Statewide
Commitment to improving access to resources for all Western Australians
Statewide licenses for – Encyclopedia Britannica– Health & Welness
Investigating other e-resources Libraries Australia – after LA Forum 2006
– End user access– Negotiations for a statewide license
The Rollout
Promotion to public librariesRegular updates & informationAssistance with registrations TrainingOngoing support
– More promotion & training– Encourage attendance at LA User Group
meetings
The Benefits to Librarians
The Usual– Location & holdings information– Cataloguing– Single search engine for multiple
databases– Collection development– Reference enquiries
The Benefits for All Sandgropers
Finding resources in Oz libraries– Not just books!
Remote access to the enhanced version of LA search– Individuals and researchers– Opportunities for collaboration with school
libraries
Local history collections more visible
The Tyranny of Distance
Communication & Training– Half–day sessions provided at SLWA
(free)– Metropolitan libraries- well resourced and
able to send qualified staff– Regional libraries
Regularly visit Perth and can attend training
– Country & remote There’s the challenge!
Content
Online links - fantastic Not all SWLA holdings on LA
– Project to identify these collections
Perception that WA may not hold a particular item– Looking locally first – Obtaining items not in WA libraries
Progress
50+ libraries – Sandstone to Scarborough
190 to go!– Metro & regional need further support
Sell the benefits Work with libraries to get local history
collections onto LA– Cataloguing support
ILL’s in the West
Delivery of ILL – free core service DDO – Document Delivery Online LIDDAS – with WA University libraries DDO replaced with VDX (now OCLC/PICA)
Implemented in six months - with ‘Go Live” March 2006
SLWA is an ISO library - LADD
WHAT’S COMING Relevance ranked results New targets
– Informit e-library– New Thai databases
Improvements to enhanced requesting More deep linking LA Free Search box Open Search User education – tutorial on “get”?