PT 2. STREAMLINING

INDICATORSReed Early

CESO-SACO

Oct 2012

PERFORMANCE INDICATORS….A WORK IN PROGRESS

Indicate areas to track Purpose is improvement Balanced scorecard measures Pick a few measures Target 100% on each Continuously monitor and improve

EXAMPLE Indicator Data Source Measure

Elapsed Time Time Database Project elapsed workdays first date to finish

Billable Hours Time Database Projects’ actual hours by phase

Project Staff Resource Utilization

Quality project status report Confirmed use of all templates

Confirmed use of all process steps

Learning and Growth

project status report Staff capacity record

Professional practices

Client Perspective

Auditor General’s Performance Post Audit

Client response to recent office performance

Executive Perspective

Annual Survey of Executive

Survey responses by Executive

PI SummaryReporting Period: Qtr 1 (Jan-Mar, 2012)

Completed By: Juan 2 Get Better

Performance Summary: % Indicators Met (by Balanced Scorecard Group)

80%

50%

67%

100%

71%

0%

20%

40%

60%

80%

100%

Elapsed Time Quality Billable hours Learning and Growth

Customer Perspective

CHALLENGES

Work with other changes in parallel Work in a risk averse settingOvercome inertia and natural resistance Initiate and sustain CI culture:Choose narrow defined projects Write shorter reportsOrient new communications teamCreate project management processes

CRITICAL SUCCESS FACTORS

Executive support and leadership

Time and resource commitment

Recognition that change is needed

Excellent external facilitator

Good design team: mix, competencies

Willingness for continuous improvement

USING INDICATORS

Imple-ment

Collect P I

Make Decisions

Plan

FOR MORE INFORMATION Peter Senge - A Quinta Disciplina –

Introdução http://vimeo.com/15419281 Continuous Improvement Balanced

Scorecard http://www.strategy2act.com/solutions/continuous_improvement_excel.htm