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PT 2. STREAMLINING
INDICATORSReed Early
CESO-SACO
Oct 2012
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PERFORMANCE INDICATORS….A WORK IN PROGRESS
Indicate areas to track Purpose is improvement Balanced scorecard measures Pick a few measures Target 100% on each Continuously monitor and improve
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EXAMPLE Indicator Data Source Measure
Elapsed Time Time Database Project elapsed workdays first date to finish
Billable Hours Time Database Projects’ actual hours by phase
Project Staff Resource Utilization
Quality project status report Confirmed use of all templates
Confirmed use of all process steps
Learning and Growth
project status report Staff capacity record
Professional practices
Client Perspective
Auditor General’s Performance Post Audit
Client response to recent office performance
Executive Perspective
Annual Survey of Executive
Survey responses by Executive
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PI SummaryReporting Period: Qtr 1 (Jan-Mar, 2012)
Completed By: Juan 2 Get Better
Performance Summary: % Indicators Met (by Balanced Scorecard Group)
80%
50%
67%
100%
71%
0%
20%
40%
60%
80%
100%
Elapsed Time Quality Billable hours Learning and Growth
Customer Perspective
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CHALLENGES
Work with other changes in parallel Work in a risk averse settingOvercome inertia and natural resistance Initiate and sustain CI culture:Choose narrow defined projects Write shorter reportsOrient new communications teamCreate project management processes
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CRITICAL SUCCESS FACTORS
Executive support and leadership
Time and resource commitment
Recognition that change is needed
Excellent external facilitator
Good design team: mix, competencies
Willingness for continuous improvement
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USING INDICATORS
Imple-ment
Collect P I
Make Decisions
Plan
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FOR MORE INFORMATION Peter Senge - A Quinta Disciplina –
Introdução http://vimeo.com/15419281 Continuous Improvement Balanced
Scorecard http://www.strategy2act.com/solutions/continuous_improvement_excel.htm