reduce enterprise tco with storage management solutions

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Reduce Enterprise TCO

with Storage Management

Solutions Nancy MarroneSenior AnalystThe Enterprise Storage Group, Inc.http://www.enterprisestoragegroup.com

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What We’ll Cover

All the same stuff you have already seen in the

past two days – from a different perspective

What is storage TCO?

Real end user case studies

• Review what problems they were able to solve

• Review ROI and TCO results

How to map your storage problems to the right

management solution

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What you Have Heard Already

Storage management solutions can help you:• Use your resources more efficiently

• Increase Productivity

• Enforce Service level agreements

• Streamline tasks through automation

• Save you money!!!

It’s all true….but

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What Solutions Do You Need?

How do you determine what management solutions are going to help you with the problems you are facing today?

How do you guarantee the “longevity” of the solution you choose today?

Which ones are going to help reduce my TCO now?

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What is TCO?

Total Cost of Ownership:• Model that measures all of the (assumed) costs to

the business over the life of the technology

ROI• Return on investment= profit/investment

How quickly can a business recover the cost of the investment

Profit could be measured in effect on TCO

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What is Storage TCO?

Storage TCO Components• Acquisition costs- hardware/infrastructure components

• Management costs Acquisition cost- software management solutions Administrative- planning, training, monitoring,

upgrades, maintenance Device Management- configuration, provisioning Data Protection- backup/recovery, BC and DR

implementation

• Labor

• Downtime

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What is Storage TCO?

TCO very difficult to measure• Multiple variables

• Differ for every organization Cost of downtime Labor loading costs

There is no one size fits all storage TCO model available

TCO and ROI models must be tailored to each individual environment• Vendors can help, but often best if put together internally

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How to chose- it’s Simple! (not really)

Focus on the key problems you need to solve

today

Develop requirements documents

Map solution to problems that need to be solved

• Not type of product being offered

Evaluate validity of product claims

Develop TCO/ ROI documents

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What Problems Are You Facing Today?

Running out of capacity

No budget for capital expenditures

Stagnant or reduced headcount

Executive Mandate- make due with what you have

“Blind” to how storage is being used

Provisioning Windows too long

Downtime effecting user satisfaction

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What Problems Are You Facing Today? Manual storage processes very labor intensive (costly)

Lack of expertise across administrative group• Only a few have certain expertise- presents risk

Supporting home grown management solutions• Not core competency- should be focused elsewhere

• “Single point of failure” if developers leave

Need to consolidate• Migrate to SAN

• Consolidate File Servers to NAS

Backup and media management is administrative nightmare

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Storage Management’s Effect on TCO

Case Studies show:• Significant reduction in labor- #1 contribution

Reduction in labor costs to provision storage Reduction in administration tasks – analysis, report

development, configuration, migration Often eliminated need for additional headcount

• Reduce Capital Equipment Expenditures More effective utilization of existing assets More effective planning-knowledge of what is truly

required

• Reduced Downtime

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Storage Management’s Effect on TCO

Case Studies show “soft cost” benefits:

• Faster implementations of storage projects

DAS to NAS migration

SAN installation

• Reduces vendor lock in (being able to perform

management tasks in heterogeneous environments)

• Ability to develop and enforce storage policies

Which in turn promote more effective utilization etc

• Enables focus on additional strategic areas

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User Case Studies

Real Life TCO and ROI results

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User Case Studies

Disclaimer• ESG is not endorsing any of the vendors covered in

these case studies

• All prices are relative to the size of the install- none

reflect exactly what the customer paid

• ESG does endorse evaluating and implementing

storage management solutions that address your

storage problems

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User Case Study- #1 GEHA Company type

• Insurance company for government agencies

• Non-profit, does no collections just administrative

• Claims= 300 people, Customer service =300 , IT= 200

• Total storage addressed for this study 2TB, 500GB of user data

Key Problems needed to address• Migrating 3 file servers, 400G (user data) to NAS

• Not sure of size of NAS solution really needed

• No visibility at all to user data-age, ownership, importance to business

• Not sure what needed to be migrated, what didn’t

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User Case Study # 1- Continued Solution chosen

• Overland Data – Storage Resource Manager Enabled them to visualize and report on resource use down to file

level

• Made purchase decision based on cost, ease of use and completeness (vs one other evaluation)

TCO results• ROI= 1 day

Low cost solution < $5K Gaining instant visibility to usage patterns, reports provided instant

value

• Reduced capital expenditures Did not need full 400GB on NAS Allowed for planned growth

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User Case Study # 1- Continued

Additional “Unexpected Benefits”• Can now create policies on storage usage

Without visibility couldn’t determine what

policies were required

• Can now enforce those policies

Solutions can automate reporting, threshold

alerts, deletion or movement

• Other groups (SQL DB Admins) may also be able to

use tool to clean up their environment

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User Case Study- #2 Public Utility Company type

• Electric and gas utility

• Managing 6TB on SAN, 6TB of DAS

• 7 administrators (not dedicated to storage)

Key Problems needed to address• Running out of capacity- had to do analysis by hand (go

through FS to see what was using up all of the capacity)

• Trying to develop their own homegrown tools to perform analysis

• Tasked with consolidating additional DAS onto SAN- blind to usage patterns- how to plan appropriately

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User Case Study #2

Solution Chosen• Trellisoft Storage Resource manager (now IBM Tivoli SRM)

• Chose solution based on ease of use, platform support, completeness of solution

Enabled them to visualize and report on resource use down to file level

Able to see all utilization on 15 servers within 1.5 hours (install included)

• Became aware of solution while attending this show last year

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User Case Study # 2- Continued TCO Results

• ROI- 4 months Paid > $130K to license 171 nodes

• Saved labor costs Previously- when server running low on capacity took on average

1 person 3 days to solve issue (happened quite often- 268 servers on network)

Currently- same issue resolved by 1 person 2-3 hours Average loading $50 hour= savings of ~ $1000 each time

(interviewee believes loading calculations low)

• Reduced downtime When same servers low- not quite down but significant

performance impact (may as well have been down to users) Solution enables them to be proactive (threshold alarms)-catch

problem before it results in downtime

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TCO Results• Reclaimed capacity

Found of many file servers had old –non essential files (about 10% of capacity on each server)

Burned to CD (9 cents MB) cleared 100’s of GBs disk ($1.50 MB)

• Reduce Capital Expenditures Previously assigned 50% spare to each server Currently-minimal spare capacity <10%

• Enabled faster migration “Before we had the solution I had no idea how I would have

done the analysis for the consolidation. We estimated it would take months to gather the data. With the SRM tool I did it in 3-4 days”

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Additional “Unexpected Benefits”• Can now create policies on storage usage

Without visibility couldn’t determine what policies were required

• Can now enforce those policies Solutions can automate reporting, threshold alerts,

deletion or movement

• IBM purchase of Trellisoft fortunate- they are IBM TSM customer

Will take advantage of integration (SRM can trigger TSM events based on user defined policies)

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User Case Study- #3 UAL Loyalty Services Company type

• Portal for UAL and United Cargo e-commerce

• Managing 25TB, 3 storage subsystems, FC over IP to tie together

Key Problems needed to address• Provisioning of storage taking between 10-12 days

Lack of internal knowledge- only few storage admin knew intricacies of provisioning process

• Capacity growing- no additional hiring allowed

• Manual processes time consuming Management reports took 4-5 days to produce, required

constant updates- no expenditures without reports

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User Case Study # 3- Continued Solution chosen:

• Creekpath AIM Suite Provides discovery and management of storage network assets Provides the ability to automated the storage provisioning

process

• Chose solution based on functionality,ease of use, open architecture, elements supported

Installed, configured and discovered in 2.5 hours Addresses management, storage admin and server admin

requirements Evaluated multiple vendors solutions- responsive, strong

strategy Pricing model (per port) seemed more appropriate to them

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• ROI-45 days Solution price > $250K to manage entire environment

• Labor costs significantly reduced (at $100K year loading) Provisioning window reduced from 10-12 days to < 4 hours Solution enables multiple administrators to perform

capacity provisioning-reduces risk, increase efficiencies Solution ties into and automates volume manager- reduces

server administrators task to assign the newly provisioned capacity

Management reports now take minutes Management can view many reports without admin support

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• Reduce capital expenditures More effective capacity planning

• Enabling management to do storage charge back Currently not billing, but providing departments with

reports

Additional “Unexpected” Benefits• Now able to do many more strategic management initiatives

Security, performance analysis etc Needed resource management first before could embark

on the other initiatives

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User Case Study- #4 Financial Services Company type

• Financial Services Organization

• Oversee 228TB, 70% on SAN, 20% DAS, 5% NAS

Key Problems needed to address• Multiple issues with Provisioning storage

Averaged 100 capacity requests and 300 volume management change requests per month

Developed homegrown automated provisioning solution• Difficult to support- not core competency-waste of

resources Have strict internal policies about when provisioning can

occur to what SAN- needed a solution that could support these rules

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Solution chosen:• InterSAN- Pathline

Provides discovery and management of storage network assets

Provides the ability to automated the storage provisioning process

Integrated solutions with their existing workflow manager to support batch changes, existing policies

• Chose solution based on functionality,ease of use, elements supported, integration flexibility, responsiveness (evaluated 7 other vendors)

Entire SAN under management

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• ROI-1.5 years*** (on track) *** Did not include auto-provisioning as part of ROI calculations

as they already had homegrown solution ***ROI calculations only based on reduced labor to develop &

support their own software *** Headcount “savings” not counted into ROI calculation

• Labor costs significantly reduced (at $175K year loading) Automating provisioning saves 1200 man hours a year Alleviated development and support of solution Avoided need for additional headcount

• Software cost savings Enabled them to phase out multiple different management

applications

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Additional “Unexpected Benefits”

• Solutions provides ability to audit policies- can now report

on adherence to policies (or not)

• Able to establish SLA’s around availability

Will provide SLA’s on performance with upgrades

• Reduces vendor lock in (was part of cost justification)

Ability to manage heterogeneous solutions much

easier

No need to have internal development effort which

limited their ability to expand vendor support

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Storage Management Workshop

How to choose the right solutions to help reduce storage TCO

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How Do you Choose the Right Solutions?

Storage Network Managers (SNM)

Storage Resource Managers (SRM)

Storage Area Managers (SAM)

Automated Resource Managers(ARM)

Element Managers

Automated Data

Movement/Migration

(ADM)

Virtualization Solutions

Media Management

Backup Reporting

Storage Process

Automation Solutions

Policy Managers

Which is the solution for your Which is the solution for your needs???needs???

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Automated DataMigration (ADM)

ESG Software Segment Definitions

Enterprise Storage Management FrameworkEnterprise Storage Management Framework

Automated ResourceManagement (ARM)


Enterprise Management Frameworks (ESM) represent the future of storage

management and information management software ESM Frameworks are fully integrated software suites that incorporate

functionality from the 3 major categories of storage management

software, (ARM, ADM, and DM) ESM Frameworks tie these functional products & solutions together with policy

engines in order to provide full storage process automation

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Data ManagementData ManagementAutomated DataMigration (ADM)






“Data Protection & Retention”

“Data Valuation & Resource

Optimization”

“Asset & Performance Management”

Has the ability to perform logical

asset discovery, monitoring and

grouping to the file system level

(a subset of SRM functionality)

Has the ability to perform

physical asset discovery,

mapping, and management (a

subset of SNM functionality)

Has an integrated policy engine

which enables the ARM solution

to take action internal to its own

application or to trigger an

external application.

Enables auto-provisioning of

storage capacity

Has the ability to perform logical asset

discovery, monitoring and grouping to

the file system level (a subset of SRM

functionality)

Has a “multi-threaded” relational policy

engine that provides the ability to

review multiple criteria in conjunction to

determine a relative “value” of data.

ARM solutions do have integrated Policy

engines but are not “multi-threaded”,

that is they cannot and do not perform

data valuation or profiling.

Has integrated Replication components

that can be triggered

Enables auto-provisioning of storage

capacity

Contains classic storage

software tools and

applications in use today

Data Management has been

the foundation of ESG’s ESM

model since the first iteration

Primarily focused on data

protection

Most mature market category

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Data ManagementData ManagementAutomated DataMigration (ADM)








Optimization”

Represent a fully-realized

policy engine that ties all

other components togetherProvides an intelligent

“workflow” engine that

enable the complete

automation of processes and

all supporting functions

Includes software that resides

in various layers of the

infrastructurePrevents unauthorized access

to networks, systems, and

storage assetsAlthough integral to a fully-

realized ESM Framework, ESG

categorizes Security as a still-

emerging, embedded

technology for 2003

“Asset & Performance

Management”

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Data ManagementData ManagementAutomated DataMigration (ADM)Automated DataMigration (ADM)

ESG Software Segment Taxonomy






Optimization”

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Management”

What resources do we What resources do we have?have?

How are those resources How are those resources being used?being used?

How do we reclaim wasted How do we reclaim wasted capacity?capacity?

How do we manage How do we manage heterogeneous arrays and heterogeneous arrays and elements?elements?

Provisioning capacity too Provisioning capacity too time consuming- how do time consuming- how do we streamline?we streamline?

How do we align our How do we align our storage use with business storage use with business priorities?priorities?

How do we make sure How do we make sure important data is on the important data is on the most highly available most highly available resources?resources?

How do we make sure How do we make sure non- essential data is not non- essential data is not taking up our costly taking up our costly resources?resources?

How do we comply to How do we comply to regulations without regulations without increasing costs?increasing costs?

How do we automatically How do we automatically enforce data usage enforce data usage policies?policies?

Need to make sure we Need to make sure we can recover from a can recover from a failure.failure.

How do we develop a How do we develop a cost effective BC plan?cost effective BC plan?

How do we know our How do we know our backups are actually backups are actually completing?completing?

How do we know where How do we know where all the archived data is all the archived data is located?located?

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Optimization”

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Enabling Technologies

Foundation Technologies

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Enabling Technologies






Archive

Replication

BackupData Valuation & Profiling

ASRM Solutions

Data Movement

SRM Solutions

Provisioning Components

Policy Engine



Optimization”

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Policy EngineSNM Solutions

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Archive

Replication

BackupData Valuation & Profiling

ASRM Solutions

Data Movement

SRM Solutions

Provisioning Components

Policy Engine

HSM

Clustering Components

File Systems

HSM

Replication Components

Element Management

Virtualization Components

Volume Mgmt Components





Optimization”

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Management”

Policy EngineSNM Solutions

reduce enterprise tco with storage management solutions

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