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PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2012 Postfach 20 25 55 20218 Hamburg 1 30.10.2012 Records Management definitions, principles, standards and trends Dr. Ulrich Kampffmeyer DMS EXPO International Business Track, 25.10.2012, Stuttgart PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2012 Postfach 20 25 55 20218 Hamburg 1 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 1 Records Management definitions, principles, standards and trends Dr. Ulrich Kampffmeyer Stuttgart, 25.10.2012 DMS EXPO 2012 International Business Day Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 2 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2 Agenda # Definitions: Records and Records Management # Principles: The 8 GARP General Accepted Principles of Record Keeping # Standards: ISO 30300, ISO 30301, ISO 16175, MoReq2010, OMG and the rest of the bunch # Trends: Challenges for records management and the new role of the records manager

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Page 1: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

1

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

PROJECT CONSULT

Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg 1

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 1

Records Management –

definitions, principles, standards and trends

Dr. Ulrich Kampffmeyer

Stuttgart, 25.10.2012

DMS EXPO 2012 International Business Day

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 2

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Agenda

# Definitions: Records and Records Management

# Principles: The 8 GARP General Accepted Principles of Record Keeping

# Standards: ISO 30300, ISO 30301, ISO 16175, MoReq2010, OMG and the rest of the bunch # Trends: Challenges for records management and the new role of the records manager

Page 2: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

2

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

3

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 3

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

# DEFINITIONS & TERMINOLOGY

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 4

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

What is a document?

“Object | Document? Star in sky No Photo of star Yes Stone in river No Stone in museum Yes Animal in wild No Animal in zoo Yes

There is discussion of an antelope. An antelope running wild on the plains of Africa should not be considered a document, she rules. But if it were to be captured, taken to a zoo and made an object of study, it has been made into a document. It has become physical evidence being used by those who study it. Not only that, but scholarly articles written about the antelope are secondary documents, since the antelope itself is the primary document.”

Source: Michael K. Buckland: What is a document?; Journal of the American Society of Information Science 48, no. 9 (Sept 1997): 804-809

Page 3: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

3

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 5

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definitions: Record

Established: Definition „Record“ (ISO 15489, Part 1)

“Information created, received, and maintained as

evidence and information by an organization or person,

in pursuance of legal obligations or in the transaction of

business.”

Source: ISO 15489-1:2001 Information and Documentation - Records Management – Part 1 : General

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 6

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Record

New: Definition „Record“ ISO 30300

“Information created, received, and maintained as

evidence and /or as an asset by an organization or

person, in pursuance of legal obligations or in the

transaction of business or for its purposes, regardless

of medium, form or format.”

Source: http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=53732

Page 4: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

4

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 7

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Record

Definition „Record“ from PROJECT CONSULT (1)

„Records can be defined by their attributes like

business value, legal value, context, integrity,

persistence, authenticity, defined metadata,

consistency, classification, and more. These attributes

separate records from other types of documents and

information objects.“

Source: Dr. Ulrich Kampffmeyer

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 8

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Records Management

Established: Definition „Records Management“

(ISO 15489, Part 1)

“Field of management responsible for the efficient and

systematic control of the creation, receipt, maintenance, use

and disposition of records, including processes for capturing

and maintaining evidence of and information about business

activities and transactions in the form of records.”

Page 5: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

5

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 9

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Records Management: ISO 15489

• Relevant for document management in the private and public sectors, and for archiving

• Definition of the importance, function and elements of document management systems

• The standard does not go substantially beyond a definition of the subject matter

• Lowest common denominator of the participating countries

• Applies to any media type; electronic, paper and other physical formats

• Problematic terminology in German translation, for example “Records Management” = “(paper) document management”

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 10

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Records Management

New: Definition „Records Management“

(ISO 30300)

• ISO 30300 refers to a Records Management System

• A Records Management System captures and

manages records and makes them longterm

accessible

• Cooperation between human processes and

technologies to control records

• The „Management System for Records" manages

and controls a company regarding its records liable

to retention

Page 6: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

6

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 11

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Records Management

Definition „Records Management“ from

PROJECT CONSULT (1)

Records Management is the systematic and controlled

management of information that must be retained, be it of

political, social, legal, executive, business, organizational or

administrative nature.

A key element of records management is compliance with

legal, regulatory, business, ethical and other requirements.

Source: Dr. Ulrich Kampffmeyer

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 12

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Records Management

Definition „Records Management“ from

PROJECT CONSULT (2)

Records Management differs from document management by:

• Independance of the physical format and represwentation of the

information object or document

• Dedicated classification and declaration of information as record

• Classification systems, filing plans or other filing structures for organized

filing of informations

• Thesaurus or controlled terminolgy-based unambiguous indexing of

informations

• Management of retention schedules and deletion schedules

• Protection of information according to their qualities, to some extent up to

individual content components in records

• Use of international, industry-specific or at least enterprise-wide

standardized metadata that clearly identifies and describes stored

business content.

Source: Dr. Ulrich Kampffmeyer

Page 7: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

7

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 13

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definition: Record Keeping

• Record Keeping is another term, described by ARMA in

eight principles „Generally Accepted Record Keeping

Principles“ (GARP) and largely identical with the

Records Management scope.

• Record Keeping includes the management of

information objects with regard to the recent and future

regulatory and legal requirements for companies as well

as to supporting measures to minimize risks.

• Records Keeping can be seen as theoretical basement

for Records Management.

Source: http://www.arma.org/garp/garp.pdf

14

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 3

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

# PRINCIPLES

Page 8: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

8

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 15

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ARMA

• International Association of Records Manager „ARMA

Association of Records Managers and Administrators“

• Founded 1955, more than 11.000 members (Records

managers, archivists, librarians, imaging specialists, legal

professionals, IT managers, consultants, teachers/tutors

etc.); meanwhile with a Chapter in Switzerland, too

• Also administrative authority for guidelines for electronic

Records Management in USA

• Published in 2011: general principles for Records

Keeping (GARP - Generally Accepted Record Keeping

Principles)

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 16

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

GARP by ARMA

1. Principle of Accountability

2. Principle of Integrity

3. Principle of Protection

4. Principle of Compliance

5. Principle of Availability

6. Principle of Retention

7. Principle of Disposition

8. Principle of Transparency

Page 9: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

9

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 17

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ARMA – Übersicht der GARP

Principle [EN] Prinzip [DE]

1 Principle of Accountability Prinzip der Verantwortlichkeit

2 Principle of Integrity Prinzip der Integrität

3 Principle of Protection Prinzip der Sicherung

4 Principle of Compliance Prinzip der Compliance

5 Principle of Availability Prinzip der Verfügbarkeit

6 Principle of Retention Prinzip der Aufbewahrung

7 Principle of Disposition Prinzip der Entsorgung

8 Principle of Transparency Prinzip der Transparenz

GARP – „Generally Accepted Records Keeping Principles“

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 18

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

1) Principle of Accountability

An organization shall assign a senior executive who will oversee a recordkeeping program and delegate responsibility to appropriate individuals, adopt policies and procedures to guide personnel, and ensure auditability.

• The senior executive in charge should establish a method to design and implement a structure to support the recordkeeping program.

• Governance structure should be established for program development and implementation.

• Necessary components include an accountable person and a developed program.

• A recordkeeping program should have documented and approved policies and procedures to guide its implementation.

• Auditability enables the program to validate its mission and be updated as appropriate.

Page 10: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

10

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 19

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

2) Principle of Integrity

A recordkeeping program shall be constructed so the records and information generated or managed by or for the organization have a reasonable and suitable guarantee of authenticity and reliability. Integrity of records in a recordkeeping environment should include the following:

• Correctness of and adherence to the policies and procedures of the organization

• Reliability of the information management training and direction given to the employees who interact with all systems

• Reliability of the records created

• An acceptable audit trail

• Reliability of the systems that control the recordkeeping including hardware, network infrastructure, and software

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 20

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

3) Principle of Protection

A recordkeeping program shall be constructed to

ensure a reasonable level of protection to records

and information that are private, confidential,

privileged, secret, or essential to business

continuity.

Page 11: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

11

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 21

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

4) Principle of Compliance

The recordkeeping program shall be constructed

to comply with applicable laws and other binding

authorities, as well as the organization’s policies.

The duty of compliance affects a recordkeeping

system in two ways:

1. The recordkeeping system must contain information

showing that the organization’s activities are

conducted in a lawful manner.

2. The recordkeeping system is itself subject to legal

requirements such as requirements to maintain tax

or other records.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 22

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

4) Principle of Compliance

It follows from this that every organization must:

• Know what information must be entered into its

records to demonstrate that its activities are being

conducted in a lawful manner

• Enter that information into its records in the manner

prescribed by law

• Maintain its records in the manner and for the time

prescribed by law

Page 12: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

12

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 23

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

5) Principle of Availability

An organization shall maintain records in a manner that ensures timely, efficient, and accurate retrieval of needed information.

Organizations must have the ability to identify, locate, and retrieve the records and related information required to support its ongoing business activities. These records are used by:

• Individuals and groups to reference, share, and support their work

• Legal and compliance for discovery and regulatory review purposes

• Numerous corporate functions to validate management decisions and account for the resources of the organization.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 24

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

6) Principle of Retention

An organization shall maintain its records and information for an appropriate time, taking into account legal, regulatory, fiscal, operational, and historical requirements.

The retention program is based on the concept that information has a life cycle, which is the time period from the creation of a record to its final disposition.

Organizations make retention decisions based on the content and purpose of records. Retention periods are determined by following these requirements:

• Legal and regulatory

• Fiscal

• Operational

• Historical

Page 13: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

13

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 25

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

7) Principle of Disposition

An organization shall provide secure and appropriate disposition for records that are no longer required to be maintained by applicable laws and the organization’s policies.

• At the completion of the retention period for an organization’s records, the records must be designated for disposition:

• In many cases: the disposition for records will be destruction.

• In other cases: the records may be returned to clients, transferred to another organization in connection with a divestiture, or transferred for ongoing preservation to an historical archives, library, or museum.

• In all instances: the organization must make a reasonable effort to ensure that all versions and copies of the records are included in the disposition.

• The organization must also document its disposition process.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 26

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

8) Principle of Transparency

The processes and activities of an organization’s recordkeeping program shall be documented in an understandable manner and be available to all personnel and appropriate interested parties.

It is in the best interest of every organization, and of society in general, that all parties clearly understand:

• The organization conducts its activities in a lawful and appropriate manner.

• The recordkeeping system accurately and completely records the activities of the organization.

• The recordkeeping system is itself structured in a lawful and appropriate manner.

• Activities conducted to implement the recordkeeping program are conducted in a lawful and appropriate manner.

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PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

14

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

27

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 3

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

# STANDARDS

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 28

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Records Management is about control!

Rank growth we would not allow in a

Records Management itself:

there are far too many overlapping and

competing Record Management

standards.

Rank, wild, unchecked, uncontrolled growth

Page 15: Records Management - definitions, principles, … · PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht:  Okt-12 / Quelle:

PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

15

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

29

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 3

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

ISO NORMS

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 30

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 15489:2001

ISO 15489-1:2001 Information and documentation --

Records management -- Part 1: General

ISO/TR 15489-2:2001 Information and documentation

-- Records management -- Part 2: Guidelines

Orientation:

• General / High Level

• Adequate for Records Management Policies

• Technology impartial

• International

• All industries

• No „true“, „authorized“ certification (changing …)

http://www.iso.org/iso/home/store/catalogue_tc/catalogue_detail.htm?csnumber=31908

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 31

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 15489:2001

In accordance with ISO 15489 records must have:

• Authenticity

• Trustworthiness & credability

• Integrity

• Usability

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 32

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 15489:2001

Essentials:

• The standard demands to define, assign and

publish responsebilities and authorities in records

management through the organization as a whole

(section 6.3).

• The standard demands that organizations should

institute and carry out a comprehensive records

management program for creation, receipt,

management and maintenance of authentic,

meaningful, reliable and usable documents

(section 7.1).

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 33

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 22310:2006

ISO 22310:2006 Information and documentation --

Guidelines for standards drafters for stating records

management requirements in standards

• Enables the appropriate inclusion of records

requirements according to ISO 15489-1, ISO / TR

15489-2 and 23081-1 in other standards, which

require the creation and retention of records

• Clarification of the different elements, which must

be considered for a comprehensive Records-

Management-Framework

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 34

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ISO 23081-1:2006

ISO 23081-1:2006 Information and documentation --

Records management processes --

Metadata for records -- Part 1: Principles

• Contains the principles of Records Management

Metadata

• These principles apply through time to:

• Records and their metadata

• All processes, associated with records

• Every system, to whom belong the records

• Every organization, responsible for records

management

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18

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 35

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO/TS 23081-2:2009

ISO/TS 23081-2:2009 Information and documentation --

Managing metadata for records --

Part 2: Conceptual and implementation issues

• Create the framework for the definition of metadata

elements corresponding to the principles and

implementation suggestions from ISO 23081-1:2006

• Objectives:

• Standardized descriptions for records

• Create a general understanding for aggregation, to generate

interoperability of records and relevant informations between

organizational systems

• Enable re-use and standardization of metadata so records

can be managed long-term, cross-application and

independent of place

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 36

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ISO 23081-3:2011

ISO 23081-3:2011 Information and Documentation -- Records Management Processes-Metadata Records

• Provides guidance on conducting a self-assessment on records metadata in relation to the creation, capture and control of records.

• The self-assessment helps to: • Identify the current state of metadata capture and

management in or across organizations;

• Identify priorities of what to work on and when;

• Identify key requirements from ISO 23081-1:2006 and ISO 23081-2:2009;

• Evaluate progress in the development of a metadata framework for the implementation of specific systems and projects;

• Evaluate system and project readiness (move to the next phase in a system or project) when including records metadata functionality in a system. A records metadata readiness evaluation is provided for key steps from project inception through to the implementation/maintenance phase

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 37

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO/TR 26122:2008

ISO/TR 26122:2008 Information and documentation --

Work process analysis for records

• Provides guidance on work process analysis from

the perspective of the creation, capture and control

of records.

• It identifies two types of analyses, namely

1. Functional analysis (decomposition of functions into

processes), and

2. Sequential analysis (investigation of the flow of

transactions).

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 38

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 13008:2012

ISO 13008:2012 Information and documentation -- Digital records conversion and migration process (replaces ANSI/ARMA 16-2007 “The Digital Records Conversion Process”)

• Provides guidance on the organizational and business framework for conversion and migration to the electronic environment, and an understanding of recordkeeping requirements in that process.

• The procedures do not comprehensively cover

1. Backup systems

2. Preservation of digital records

3. Functionality of trusted digital repositories; or

4. The process of converting analogue formats to digital formats and vice versa

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20

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 39

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO/TR 13028:2010

ISO/TR 13028:2010 Information and documentation -- Implementation guidelines for digitization of records

• Establishes guidelines for creating and maintaining records in digital format only, where the original paper, or other non-digital source record, has been copied by digitizing

• Establishes best practice guidelines for: • Digitization to ensure the trustworthiness and reliability of

records and enable consideration of disposition of the non-digital source records

• The trustworthiness of the digitized records which may impact on the legal admissibility and evidential weight of such records

• The accessibility of digitized records for as long as they are required; specifies strategies to assist in creating digitized records fit for long-term retention

• The management of non-digital source records following digitization

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 40

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ISO/TR 13028:2010

ISO/TR 13028:2010 Information and documentation --Implementation guidelines for digitization of records

• ISO/TR 13028 is applicable for use in the design and conduct of responsible digitization by all organizations undertaking digitization, either business process digitization or back capture digitization projects for records management purposes, as outlined in ISO 15489-1:2001 and ISO/TR 15801:2009.

• ISO/TR 13028 is not applicable to:

• Capture and management of born-digital records

• Technical specifications for the digital capture of records

• Procedures for making decisions about records' eventual disposition

• Technical specifications for the long-term preservation of digital records

• Digitization of existing archival holdings for preservation purposes

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21

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 41

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO/TR 15801:2009

ISO/TR 15801:2009 Document Management -- Information Stored Electronically -- Recommendations for Trustworthiness and Reliability

• Describes the implementation and operation of document management systems that can be considered to store electronic information in a trustworthy and reliable manner.

• ISO/TR 15801is for use by any organization that uses a document management system to store authentic, reliable and usable/readable electronic information over time. Such systems incorporate policies, procedures, technology and audit requirements that ensure that the integrity of the electronic information is maintained during storage.

• ISO/TR 15801does not cover processes used to evaluate whether information can be considered to be authentic prior to it being stored or imported into the system.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 42

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ISO 16175-2.2:2011

• ISO 16175-1:2010 Information and documentation --

Principles and functional requirements for records in

electronic office environments --

Part 1: Overview and statement of principles

• ISO 16175-2:2011 Information and documentation--

Guidelines and functional requirements for records in

electronic office environments

Originally developed by the ICA International

Council on Archives as ICA-Req / ICA-ISDF

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22

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 43

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 16175-2.2

Objective:

• ISO 16175-2.2 refers to Good – Practice-methods

and policies, risks and their reduction for:

• The improvement of the Records Managements in

companies

• The support of company requirements, leading to a

more effective and efficient operation

• A Compliance supported, save operation

• The development of key principals for a functioning

and automated RM-System

• A common „language“ for provider and user

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 44

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 30300:2011

ISO 30300:2011 Information and documentation --

Management systems for records --

Fundamentals and vocabulary

Content:

1) Management standards for records

2) Fundamental explanations

3) Core principles of records systems

4) Terminology and definitions of records systems

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23

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 45

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 30300:2011

ISO 30300:2011 Information and documentation --

Management systems for records --

Fundamentals and vocabulary

Fundamentals and vocabulary:

Objective:

• Principals for using records management systems

(electronic and physical)

• Specification of process-oriented dispositions

• Specification of the role of the “Top Management“

• Definitions of the used terminology within the

ISO 30300

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 46

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ISO 30301:2011

ISO 30301:2011 Information and documentation --

Management systems for records -- Requirements

Content:

• Functional requirements for a records system

• Requirements for a certification of the records

system implementing the ISO 30301 specification

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24

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 47

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ISO 30301:2011

ISO 30301:2011 Information and documentation --

Management systems for records -- Requirements

Objective:

• Specification of the requirements for a records

system

• Guidelines for a records management policy for an

enterprise

• Support for achieving optimal enterprise goals by

implemating a compliant records systems

• Refers to all kinds of forms of organisations

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 48

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Definitions ISO 15489, ISO 30300 & ISO 30301

„records management system“, „management system

for records“ & „records system“

ISO 15489

“A ‘management system for records’ is the management

system to direct and control an organization with regard

to records. It focuses on controlling the organization.”

ISO 30300 A ‘records system’ is an information system which captures,

manages and provides access to records over time. It is

usually a combination of people, processes, tools and

technology specifically to control records.

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25

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 49

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

PD ISO/TR 17068

PD ISO/TR 17068 Information and documentation -- Records Management -- The Trusted Third Party Repository for Electronic Records

• Responsible committee: IDT/2/17 Archive/Records Management

• Status: Approval

• This standard is still under development and will be categorized in:

• General

• Terminology

• Standardization & Documentation

• Information sciences

• IT applications

50

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

OTHER STANDARDS

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26

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

51

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

ICA INTERNATIONAL COUNCIL ON ARCHIVES

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 52

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ICA - Req

ICA International Council on Archives:

ICA-Req: Principles and Functional Requirements for Records in Electronic Office Environments

• Objective: to define global uniform principles and functional requirements for software used to generate and manage electronic records

• Organized into three modules: • Module 1: Overview and Statement of Principles

• Module 2: Guidelines and Functional Requirements for Electronic Records Management Systems

• Module 3: Guidelines and Functional Requirements for Records in Business Systems

• Based on various information elements

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27

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 53

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ICA – Req: Scope

• ICA Committee of Best Practices and Standards

(CBPS):

International Standard for Describing Functions

(ICA-ISDF)

• This standard has different information elements

• General in character

• Also for SMEs

• Also for developing countries

• Often „archival“ tendancy

• Certification is planned

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 54

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ICA-Req

The ICA-Req Suite of principles and functional

requirements is organized in three moduls:

Module 1 Overview and Statement of Principles

Module 2 Guidelines and Functional Requirements for

Electronic Records Management Systems

Module 3 Guidelines and Functional Requirements for

Records in Business Systems

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

55

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

DLM FORUM

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© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq®

European Commission and DLM Forum:

Model Requirements for the Management of Electronic Records MoReq®

• MoReq is not quite a standard, more a guideline and a Code of Best Practice

• Used like a de facto standard

• Applies to the establishment and operation of document management and archive systems

• Focus of MoReq is on the handling of electronic documents. Paper-based documents have become tangential

• Intended for public and private sectors

• MoReq was adopted by several national public sector standardization organizations

• To fulfill the reqirements can be necessary for Records Management solutions

• “Pendant” of the american standard DoD 5015.2

MoReq ®, MoReq2 ® und MoReq2010 ® are registered trademarks of the DLM Foundation, United Kingdom, http://www.DLMForum.eu, see also http://bit.ly/NyO4jN

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 57

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq®

• MoReq® was developed in 2000/2001 within the framework of the European IDA project. Supporting organization was the DLM Forum, funded by the European Commission.

• MoReq® was supposed to be the European recommendation for Records Management for all documents of the government agencies of the European member states and the European Commission. It never came to it.

• MoReq® was published in 2001 and translated into many languages.

• MoReq® was not supported by technical specifications, a test procedure or a certification. For this reason it was not implemented by vendors of records management systems. After publishing MoReq2® the original MoReq® was inofficially referred to as MoReq1®.

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MoReq2®

MoReq2®

• was an evolutional further development of MoReq® (now often reffered to as MoReq1® )

• better, modularized and extended MoReq1®

• updated MoReq1® regarding new technologies and regulations

• concurs with other norms and standards (ISO 15489, ISO 23081)

• supplemented MoReq1® by XML scheme, test suite and a certification procedure for software products under the leadership of the DLM Forum (since 2010 DLM Foundation)

MoReq2® was published electronically and in print in february 2008. The development and certification of MoReq2® was defacto closed in 2009. The MoReq2® specification is still translated and used as standard for describing functionality of Records Management solutions.

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30

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 59

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq2010®

• 2009 the revision of MoReq2® was determined (reasons: complexity and missing acceptance by vendors)

• The revised standard is named MoReq2010®, and MoReq® now stands for „Modular Requirements for Records Systems“

• June 2011: MoReq2010® specification 1.0 was published as PDF. The print version is available free of charge by http://bookshop.europa.eu/en/modular-requirements-for-records-systems-pbKAAF11S01/

• In 2012 further still missing modules of MoReq2010® were provided for reviews. The specification still does not cover all areas of functionality as originally planned. MoReq2010® although is already exceeding MoReq2®

• MoReq2010® provides a technical view useful for records system product designers and programmers

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

(Outdated) MoReq® Roadmap

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 61

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

The High-level of MoReq2010®

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 62

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Latest news DLM Forum

• Since 2010 the DLM Foundation is the competent

institution for the DLM Forum which replaced the

DLM Network EEIG

• Since July 2012 John Leigh is the new Managing

Director of the DLM Foundation and DLM Forum

• MGB MoReq® Governance Board was being

reconstituted in 2012 and committees for training,

further development, certification and marketing

have been added to it.

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 63

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq2010® Consultation Portal

• For evaluation and discussion the DLM Forum in

2012 submitted two additional plug-in & extension

modules

"402 File Aggregations and Volumes"

"502 Security Categorization Service“

• Drafts were published on the DLM Forum website

and the consultation has been closed lately

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 64

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq2010® extension modules

File Aggregation / Container

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 65

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

MoReq2010® extension modules

Security

66

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

OMG

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 67

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

OMG Records Management

• Specification for Records Management Services,

Submission to the Object Management Group

• Contains models for Software-Services

• Area of application given by the "Platform

Independent Model (PIM)“,

fundamental: OMG MDA Framework

• Three special technologic implementations:

• PSM-1 – Web Services definition for Records

Management Services in Web Service Description

Language (WSDL)

• PSM-2 – A Records Management Service XSD.

• PSM-3 – An Attribute Profile XSD.

68

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

NATIONAL STANDARDS

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 69

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

US Department of Defense - DoD 5015.2

DoD 5015.2 still is internationally and

with system vendors the most

widespread and accepted standard

70

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

ANSI

ARMA

AIIM

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 71

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ANSI/ARMA 19-2012

American National Standard ANSI-ARMA 19-2012:

Policy Design for Managing Electronic Messages

• Sets forth the requirements for a policy guiding the management of electronic messages as records throughout their life cycle - from creation to final destruction or disposition

• Extends to text-based electronic messages or communications, including e-mail (and related attachments/metadata), instant messaging, and text messaging

• Does not include requirements for video messaging, voicemail/audio-based messaging applications, and other electronic messaging platforms within the context of social media

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 72

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ANSI/ARMA 5-2010

American National Standard ANSI-ARMA 5-2010

Vital Records Programs: Identifying, Managing, and

Recovering Business-Critical Records

• Provides guidance for establishing vital records

management programs to identify, assess, and

protect vital records

• Estimates the impact on the organization in the

event of the destruction or loss of records

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 73

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ANSI/ARMA 18-2011

American National Standard ANSI-ARMA 18-2011:

Implications of Web-Based, Collaborative

Technologies in Records Management

• Provides guidance for policymaking and processes

in the use of Web portals, wikis, blogs, mash-ups

and related collaborative team technologies

• Includes best practice recommendations

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 74

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

ANSI/AIIM TR31-2004

ANSI/AIIM TR31-2004:

Legal Acceptance of Records Produced by Information Technology Systems

• This report is a 2004 composite of material published in 1992-1994 as ANSI/AIIM TR31-1992, ANSI/AIIM TR31-1993, and ANSI/AIIM TR31-1994 (Part III)

• Those reports dealt with the admissibility in USA federal and state courts of printouts of document and data records that are stored digitally

• The reports gave performance guidelines and a self-assessment checklist to help ensure the admissibility and trustworthiness of the printouts.

• Part I gives an overview of evidence law

• Part II presents a performance guideline for the legal acceptance of records produced by IT systems

• Part III offers a self-assessment for accomplishment of the performance guideline.

• Much of the material applies also to system environments that are entirely digital

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 75

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

AIIM ARP1-2009

AIIM Recommended Practice AIIM ARP1-2009: Analysis, Selection, and Implementation of Electronic Document Management Systems (EDMS)

• This industry recommended practice presents a set of procedures and activities, which should be considered and/or performed during all aspects of analyzing, selecting and implementing electronic document management systems

• Enables the organization to consider all of the recommended steps, procedures, and activities highly recommended for EDMS projects

• Provides a categorization of relevant national and international standards and reports enabling users and organizations to quickly identify and locate required information for all aspects of the EDMS project

76

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

GERMANY

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 77

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Germany

In Germany the term

„Records Management“

is not in use.

The translation from ISO 15489

„Schriftgutverwaltung“

meets neither philosophy nor concept

nor functionality of Records Management.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 78

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Germany: OkeVa

Organization concept for electronic administrative work for the public sector („Organisationskonzept elektronische Verwaltungsarbeit“)

• Successor (and replacement) of DOMEA

• May 2012 published by Federal Ministry of the Interior

• Core strategic elements:

• Electronic records (E-Akte) including electronic long-term storage and disposition

• Electronic process support by: electronic workflow, electronic cooperation and administrative processes

• „DOMEA-compatible product“ certification is no longer continued and a certification has not been implemented for OkeVa

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 79

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Germany: OkeVa

The organization concept is build as a modular system.

In 2012 the following modules are available:

• Guideline for the responsible managers

• Basics and analysis of requirements

• Electronic records („E-Akte“ – electronic binder)

• Electronic workflow

• Electronic cooperation

• Project guideline

More modules are under development or planned:

• Electronic long-term storage (work in progress)

• Electronic mailroom and signature; including De-Mail (work in progress)

• Scan-process (work in progress)

• Data protection, personell data and privacy (planned)

• E-Administrative process and case management (planned)

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 80

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

OkeVa

Germany wants to learn from the

„debacle“ of DOMEA:

more simple, straight forward, modular, up-to-date

- and without certification of products.

But -

the new organization concept

is already overloaded by German „specialities“

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

81

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

AUSTRALIA

SWITZERLAND

AUSTRIA

BRASIL

FINLAND

CANADA

NEW ZEALAND

NORWAY

82

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

Other international standards

Country Abbreviation Title

Australia AGRMS Australian Government Recordkeeping Metadata Standard Version 2.0

AGLS Australian Government Locator Service, published as AS Australian Standard 5044-2010

AS 5090:2003 AS Australian Standard:Work process analysis for recordkeeping

Switzerland GEVER Elektronische Geschäftsverwaltung

Austria ELAK Elektronischer Akt

Brasil e-ARQ Brasil (v1.1)

Modelo de Requisitos para Sistemas Informatizados de Gestão Arquivística de Documentos, v1.1

Finland SÄHKE2 Sähköisten asiakirjallisten tietojen käsittely, hallinta ja säilyttäminen

Canada CAN/CGSB-72.34-2005 (“72.34”)

Electronic Records as Documentary Evidence

New Zealand DRS Digital Recordkeeping Standard

Norway NOARK 5 Norwegian Archive Standard

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 83

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Wouldn`t it make sense „to forget“ all

national and technical standards of

Records Management

and

use a simple – but worldwide valid –

guideline like GARP General Accepted

Records Keeping Principles instead?

Uncontrolled growth of „standards“

84

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Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer

# TRENDS

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 85

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Create order

„Records Management“

vs.

Search in chaotic repositories

„Enterprise Search“

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 86

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Trends

Googlerisation & Consumerisation

do not match with Records Management

philosophy and requirements

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 87

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Records Management vs. Enterprise Search

Theses

• Enterprise Search is the „natural enemy“ of classified,

datenbase managed and with metadata enabled

„Records Management“.

• One expects to find everything in one slot by a simple

query –

time-consuming faceted search is „out“.

• Automatic classification is the key to overcome the

bottleneck of information capture.

• Compliance requirements currently seem to be the last

„firewall“, perhaps even the „last stand“ of traditional

records managements

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 88

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

The traditional funnel concept – outdated?

Many documents

Some records

Few Archive objects

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 89

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

The essential question is:

Facing the raising flood of information, big data -

how do we manage efficiently

without tormenting manual sysyphus work and

with safeguarding the necessary quality of

metadata,

the step from document to record

and

the step from record to archive object?

Lifecycle

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 90

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Explosion of Corporate Data

Source: http://www.it.com/images/datagrowth.png

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 91

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Dependence…

The dependence on electronic information is

underestimated.

The dependence on the availability of electronic

information is constantly growing. Virtually all

public areas, our economy and our government

work with electronic information only. If not

available, we are unable to work – or to survive

in future.

Availability, completeness and correctness of

information already is an existential question.

… on the correctness and availability of information.

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 92

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

The significance of Records

Management gains importance,

as is shown by the initiative and

legislation of

president Obama in the USA („Records

Management Presidential

Memorandum“).

An example to follow.

Obama and Records Management

Source: http://www.whitehouse.gov/administration/president-obama

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 93

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Digital Natives – a false hope?

Many believe that the up-and-coming generation,

grown up with Web 2.0, mobile & gaming console

is better prepared to succeed in the electronic

virtual world. This is a false conclusion!

Digital Natives are often only able to use intuitive

surfaces, a superficial wipe without knowledge of

the technologies and information structures

below.

The need for information professionals grows and

there is not enough education.

Source: Ulrich Kampffmeyer

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 94

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

Information Management Professionals

Information Management Professionals are

needed – now!

Archivists, librariens, documentarists – they must

change to become information managers!

They have move out from the cellars and shelf

prisons, move up from the end of the information

lifecycle to the origin, where information is

designed, received or created.

They must become reponsible for the process of

information management from the beginning.

Source: Ulrich Kampffmeyer

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30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 95

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Information has to be managed,

to be used as knowledge,

to be used in processes,

to be of value!

The Value of Information – a Challenge

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 96

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002

© PROJECT CONSULT 2002

But –

is this only a

problem of our

generation?

Hope

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PROJECT CONSULT Unternehmensberatung

Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg

49

30.10.2012

Records Management –

definitions, principles, standards and trends Dr. Ulrich Kampffmeyer

DMS EXPO International Business Track, 25.10.2012, Stuttgart

Records Management: definitions, principles, standards and trends DMS EXPO International Business Track Dr. Ulrich Kampffmeyer 97

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 2

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002

© PROJECT CONSULT 2002

More information – and in

German language?

The PROJECT CONSULT Records

Management Fachtag November

27th, 2012, Offenbach

with d.velop, Iron Mountain, qumram,

SAPERION, SER and other RM

specialists

Records Management Fachtag 2012

PROJECT CONSULT

Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com

© PROJECT CONSULT 2012

Postfach 20 25 55

20218 Hamburg 98

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Okt-12 / Quelle: PROJECT CONSULT 1

It was a pleasure

speaking to you!

Ulrich Kampffmeyer Email: [email protected]

Presentation, more information... www.PROJECT-CONSULT.com

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