Rebooting Business Process Strategy to Outcompete!

Shared Services Forum felicitates Mr BVR Mohan Reddy, Founder and Executive Chairman, Cyient and Former

Chairman, NASSCOM, as ‘Pioneering Business Leader’ in Global India and Mr Rahul Singh, Former MD &

CEO, Citigroup Global Service (eServe) as ‘Pioneering BPM Achiever’ in Global India for their pioneering

contributions in the IT enabled Services and Shared Services space.

This year, SSF introduced the ‘BPM Achiever Award in Global India’, and recognized two exemplary Industry

Leaders, Mr Pradeep Kapur, SVP & GM American Express and Ms Pankajam Sridevi, MD ANZ Bengaluru

Hub for their stellar contribution in a Transformational and Strategic Leadership Role, delivering Value and

Business Impact.

NEW DELHI, December 2nd

, 2016: Shared Services Forum, India (SSF) along with RvaluE, the leading Business

Process Management (BPM) & Shared Services Consulting organization, as Knowledge Partner organized the 6th

Annual BPM & Shared Services Conclave on December 2nd

, 2016 at Le Meridien, New Delhi.

Sanjay Gupta, Chief Architect, Shared Services Forum, set the context of

this day-long event with a welcome note on what are the factors that have led

SSF to bring specific focus of the industry towards „continuous rebooting‟ of

business process practices to counter the changing world and achieve

enhanced business outcomes.

The Keynote was address

delivered by Mr BVR

Mohan Reddy.

Mr Reddy impressed upon

the need of getting ready for

the next leap and gave various examples of how the world and

developed economy focused to make a significant impact to the

citizens and Industry. He said, “In this fast-paced changing world,

organizations are required to deal with the challenges of Digitization,

Transformation, Innovation and People Development. There is an

urgent need to reinvent business process solutions to deliver high

quality customer experience.”

Dr BBL Madhukar, former CMD, MMTC and Secretary General, BRICS

CCI was the ‘Guest of Honour’. In his special address, Dr Madhukar

emphasized that the key element that thrives the businesses to excel and

outcompete is „Technology Evolution‟ and thus „Technology

Transformation.‟

SSF felicitated Mr BVR Mohan Reddy, Founder and

Executive Chairman, Cyient and Former Chairman,

NASSCOM as ‘Pioneering Business Leader’ in Global

India „for Creativity, Entrepreneurship, Innovation &

Leading Global IT Enabled Services Mission in India,

delivering Value and Impact to Business, Industry &

Society. The Guest of Honour, Dr BBL Madhukar,

Secretary General, BRICS CCI, presented the award.

On receiving this prestigious award, Mr BVR Mohan Reddy said, “It is an honour to be felicitated with the

prestigious award. I accept this award on behalf of 13000 employees of Cyient ltd. They have put phenomenal effort

for last 25 years to bring us where we are today. The Shared Services Forum over the last 6 editions has undertaken

tremendous efforts to grow the BPM ecosystem spurred by increasing participation every year. I wish them success in

all their endeavours.”

While announcing the award and reading the citations, Founder of Shared Services Forum Ravi S Ramakrishnan said,

"Mr Mohan Reddy is a visionary leader. Even when IT Enabled Services was yet to be known as such in 1991, Mr

Mohan Reddy pioneered high value CAD/CAM solutions to international clients. For the Shared Services Forum with

a focus on Global India, this is a matter of great pride and privilege to felicitate an industry leader and entrepreneur

like Mr Mohan Reddy as the Pioneering Business Leader in IT Enabled Services at our 6th Shared Services Conclave

today. For the Jury Panel, Mr Reddy's selection to this highest SSF Award is unanimous."

BPM & Shared Services Excellence awards are designed to recognize contributions by Companies and Individuals/

Professionals that are broadly comparable. The Excellence Awards and Recognition are decided by an Independent

Jury Panel comprising Industry practitioners with proven experience in BPM & Shared Services and expertise in the

Award Selection process. The eminent panel consists of Jury Chair, Mr VV Ranganathan, Co-Founder & Chairman

of Compassites Ventures Inc, and Former Senior Partner, E&Y and Co – Founder of The Entrepreneur of the Year

Awards, Mr Ram S Ramasundar, Managing Director Blue River Capital (Former Director - Operations, Pepsi &

President and CFO Ranbaxy) and Mr T Chandrasekar, VP - Finance & CFO, IBM India/South-Asia.

The Excellence Awards evening witnessed felicitations and recognition of a few more remarkable leaders and

achievers.

Mr Rahul Singh, Former MD & CEO, Citigroup Global Services (eServe) and currently President – Financial

Services Division, HCL Technologies was awarded the „Pioneering BPM

Achiever‟ in Global India, for Creativity & Leading Enterprise-wide Shared

Services & BPM Mission, delivering Value and Business Transformational

Impact. In his acceptance speech, Mr Rahul Singh expressed his appreciation

and best wishes for the Shared Services Forum for making an effort for the

leaders and organizations to come together and share best practices in the BPM

space.

This year, SSF also initiated the „BPM Achiever in Global India‟ Awards and two exemplary achievers of the Industry

were awarded - Mr Pradeep Kapur, SVP & GM for Global Customer Fulfilment Network, Japan Asia Pacific and

Global Process Excellence, American Express and Ms Pankajam Sridevi, MD, ANZ Bengaluru Hub.

The Conclave witnessed the release of the first-

of-its-kind, Industry publication, BPM

Practitioner’s Guide ‘Rebooting Business

Process Strategy to Outcompete’. The

publication is aimed at developing a

deep understanding of next practices to enable

building sustain differentiators for business in

Global India to outcompete, and is based on

the interaction and research insights from some

of the best known Industry Leaders and

veterans.

Shared Services Forum also launched the

„Process Maturity Model‟ (PMMTM

). Rakesh

Sinha, Business Leader, RvaluE and Co-

Founder, SSF while sharing the key insights

from publications said, “PMM is a

framework for assessing the current process

maturity levels and provides directions to

Shared Services Organisations to move

towards a continuous value delivery.

This is SSF‟s 6th edition of the annual conclave in a succession. The theme of this

national event was, „REBOOTING BUSINESS PROCESS STRATEGY TO

OUTCOMPETE– BUILDING SUSTAINABLE DIFFERENTIATORS FOR GLOBAL

INDIA. It was attended by 100+ senior executives across India, with very eminent

industry leaders as Speakers and case presentations!

The day‟s first panel was the

CXO INTERACTION that

deliberated on the

Imperatives for Rebooting

Business Process Strategy to

Outcompete. The eminent

panelists, Ravi S

Ramakrishnan, Founder & CEO RvaluE Group, Sunil

Sayal, Region CFO - India, Nokia Solutions & Networks,

and Gilles Boutte, CFO & Executive Vice President, VE

Commercial Vehicles shared their perspectives with the audience that, in this fast-paced changing world, what once

appeared improbable is becoming all too real. They deliberated on what was that drove the need for CXOs to take a

step-back and rewire their approach to Business Process Strategy and how can organizations build sustainable

differentiators through Business Process Initiatives so as to connect and enhance effectiveness of Enterprise Functions

to Core Business Processes.

The second panel

of the day

comprised case

presentations from

two eminent

leaders from the

Industry, Amit

Dhingra, Vice

President, Global

Services Delivery,

Mahindra Integrated Business Services – Mahindra Group Shared Services in Indian Subcontinent

Tata Motors Limited Delivering Business Impact Through People Practices

Nokia and Dr Sukanyya Misra, SVP & Group Head, South Asia, Mastercard. The discussion was brilliantly

moderated by Rakesh Sinha, Business Leader, RvaluE Group, who kept the focus of the panel on deliberations about

how are the organizations today rewiring their services, solutions and digital strategy.

The post-lunch session powerfully deliberated and

presented their cases on the topic – Renewal of Business

Process Strategies to counter the changing world. They

shared with the audience on how the role of Shared

Service Centers is changing to derive strategic benefits to

Business, Talent Development – much beyond Skilling to

Reskilling, and about BPM as an Engine for

transformation of Enterprise Functions and Operations,

thus leveraging ERP/Technology to drive Metrics,

Decision Support and Process Agility. The panel was

moderated by Sanjay Gupta, Chief Architect, SSF and

the speakers were Irendra Chhabra, Managing Director

& CEO, Essel Business Excellence Services; Sandeep Kulkarni, Senior GM & Head Global Delivery Center, Tata

Motors; Amit Saha, Regional Head of IS Business Partner – APAC, Syngenta Business Services; and Daniel

Idzkowski, Strategic Accounts Manager, CIMA Global.

The last panel discussion of the day, moderated by

Anand Maheshwari, Founder Director, Quintes Global,

comprised eminent panelists: Annie Mathew, Group

CIO, Mother Dairy; V V Balaji, Chief - IT &

Operations, ICICI Prudential Life Insurance Company

Limited; Mahesh Krishnamoorthy, Chief Business

Officer, Mahindra Integrated Business Services; and

Vivek Misra, Co-Founder & Director, Mynd Solutions;

who discussed and revealed the mantras for enhanced

customer experience.

This year’s Excellence Award for organizations included 5 Awards and 1 Recognition in the field of Shared

Services & BPM.

Essel Business Excellence Services Delivering Business Impact Through Process Excellence

Kuoni Travel Group RECOGNITION for Effective Shared Services

Implementation in India

Dr Reddy’s Laboratories Limited Delivering Business Impact Through Technology

Transformation (Indian Organization)

ANZ Bengaluru Hub Delivering Business Impact through Technology

Transformation (GIC)

This annual event of SSF was supported by the following partners: RvaluE, the Knowledge Partner, Co-Sponsor, Birla

Sunlife Mutual Fund, Associate Sponsors, Nokia and Chartered Institute of Management Accounts (CIMA) Global;

Corporate Sponsors, Achromic Point, Parker (Luxor Wrting Instruments) and Mynd Solutions; Legal Partner, Trust

Legal; Academic Partner, New Delhi Institute of Management (NDIM); and Technology Partner, Muniwar

Technologies. SSF

For more information, contact us:

Email ID: conclave@sharedservicesofum.in

Phone #: +91-11-2667 4814

For information on Shared Services Forum’s Membership, write to contact@sharedservicesofrum.in