reading lists made easy! implementing leganto to improve reading list user experience at imperial...
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LibraryServices
Reading lists made easy!Implementing Leganto to improve reading list user experience at Imperial College LondonAndrew PreaterHead of Library Information SystemsIGeLU 2016 conference, 7 September 2016
@preater@imperiallibrary
‘Esperanto rules!’ by Flickr user wackystuff, license CC BY-NC 2.0
Leganto by Ex Libris
Our context
35%
55%
10%
Budget spend (%)
StaffResourcesMisc.
8%
91%
1%
Resources spend (%)
PrintElectronicInterlending
Context: budget
Sources: SCONUL statistics 2014-15 and Library Services internal reporting
1. Where we were2. What we did and why3. What now & next?
1. Where we were
Where we were…
Where we were…
Lacking documentation
Where we were…
Lacking documentationCumulative alterations to process
Where we were…
Lacking documentationCumulative alterations to processOne-off changes for individual departments
2. What we did and why
Improving reading list workflow: “Lean” at Imperial
Imperial College Operational Excellence: www.imperial.ac.uk/operationalexcellence
Rapid Improvement Event
Dedicated time and space to think through
Continuous improvement focus
Rapid Improvement Event
Dedicated time and space to think throughRIE outputs = Leganto project inputs
Old workflow
Faculty Admin
Library Copyright
Team
Request book
chapter scan
Initial copyright
check
Ask admin to
scan
Scan book chapter
Request CLA cover
sheet
Check copyright
Authorise book scan
Maintain CLA
tracking
Receive cover sheet
Send cover &
scan
Learning Technologist
Upload chapter & link to VLE
Check book in
collection
Email scan &
template
Check book in
collection
Email VLE link
Add link to
databaseLibrarian
“Pain points” in our old workflow
Faculty Admin
Library Copyright
Team
Request book
chapter scan
Initial copyright
check
Ask admin to
scan
Scan book chapter
Request CLA cover
sheet
Check copyright
Authorise book scan
Maintain CLA
tracking
Receive cover sheet
Send cover &
scan
Learning Technologist
Check book in
collection
Email scan &
template
Check book in
collection
Librarian
Friction around roles
Delays Potential to reject request (no alternative)
Duplication
Limited clear upfront advice
Rush purchases
No scanned chapter holdings in
library
Multiple cover sheet handoffs
Upload chapter & link to VLE
Email VLE link
Add link to
database
Delays
24 hr. delay
Technical issue
Strategies and tactics
Strategies and tactics
Start with a few departments / faculties
62%
3%
34%
Staff FTE
67%
9%
23%
Student FTE
Engineering, Natural Sciences, & Misc. Business School
Faculty of Medicine
Strategies and tactics
Start with a few departments / facultiesSmarter list requesting
Smarter list requesting
10th August
21st August
4th September
2nd Octo
ber
2nd November
7th December
5th January
1st Fe
bruary
1st March
4th April
3rd May
1st June
End of year
0
200
400
600
800
1000
1200
Chart Title
2014-152015-16
Cum
ulat
ive
tota
l lis
ts re
ceiv
ed
Strategies and tactics
Start with a few departments / facultiesSmarter list requestingAlign with academics’ pedagogical concerns
Strategies and tactics
Improving copyright workflow
Copyright
A responsive and proactive service
“Pain points” in our old workflow
Faculty Admin
Library Copyright
Team
Request book
chapter scan
Initial copyright
check
Ask admin to
scan
Scan book chapter
Request CLA cover
sheet
Check copyright
Authorise book scan
Maintain CLA
tracking
Receive cover sheet
Send cover &
scan
Learning Technologist
Check book in
collection
Email scan &
template
Check book in
collection
Librarian
Friction around roles
Delays Potential to reject request (no alternative)
Duplication
Limited clear upfront advice
Rush purchases
No scanned chapter holdings in
library
Multiple cover sheet handoffs
Upload chapter & link to VLE
Email VLE link
Add link to
database
Delays
24 hr. delay
Technical issue
New workflow
Copyright
Librarian
Check permission
in CLA Licence
Request BL scan or make
a scanUpload to CLA
DCS Generate
link
Look for alternative solution or clear non-CLA licensed item
Add link to LegantoReading
List Team
Create reading list
No
Yes
Faculty Admin
Copyright
A responsive and proactive serviceImproved compliance
Copyright
A responsive and proactive serviceImproved complianceBetter quality, accessible scans
Examples of poorer scans
Improved, accessible scans
Getting the best from development partnership
Development partnership experience
Understand the methods and processes
Work with Ex Libris methods
Monthly release
Testing
Gap analysis & user stories
Development sprint
Ex Libris team
Library team
Development partnership experience
Understand the methods and processesDo internal marketing
Development partnership experience
Understand the methods and processesDo internal marketingFocus on information & knowledge management
Information and knowledge managementSalesforce (Ex Libris)
ServiceNow
Confluence
Basecamp
Sharepoint
Trello
Lync / Skype for Business
Legacy stuff: email, paper…
Front-end live demo
Leganto at Imperial!
Live public list: bitly.com/rp-igelu
3. What we’re doing now
What’s happening now?
Roll out to Engineering & Natural Sciences
62%
3%
34%
Staff FTE
67%
9%
23%
Student FTE
Engineering, Natural Sciences, & Misc. Business School
Faculty of Medicine
What’s happening now?
Roll out to Engineering & Natural Sciences
CLA Digital Content Store integration
What’s happening now?
Roll out to Engineering & Natural Sciences
CLA Digital Content Store integration
E-textbooks
Removing workarounds & smoothing access…
Removing workarounds & smoothing access…
What’s next?
Roll out to Engineering & Natural Sciences
CLA Digital Content Store integration
E-textbooks
Focus on continuous improvement
Focus on continuous improvement
Reflect and review
Your questions and comments
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Five
@preater@imperiallibrary