rea 2020 - questionnaire€¦ · web view2020 questionnaire: rural electric association survey....

2020 Questionnaire:Rural Electric Association SurveyParticipation Deadline: June 5, 2020Survey Forms Online at:https://www.employerscouncil.org/solution/compensation-strategy-and-hr-data/Survey-Questionnaires

UNDERSTANDING OF CONFIDENTIALITYThis survey questionnaire should be completed with the understanding that:

Organization identity and compensation or benefit information will remain confidential for non-governmental organizations and will not be released without advanced approval by the organization.

The contents and the resulting survey report will not be used in collective bargaining sessions or in grievance proceedings by either Employers Council or the organization.

The resulting survey will be used solely to assist in guiding the effective management of compensation or benefit programs.

© Copyright, 2020 Employers Council permission in writing from the Employers Council, is prohibited.

Rural Electric Association 2020

CONTENTSGeneral Information QuestionnaireREA General Manager QuestionnaireDirections and DefinitionsWe Need Your Input

Job Code Page49001 Operations Manager

With Engineering Responsibilities...........149002 Operations Manager

Without Engineering Responsibilities .....149048 Engineering Manager..............................149003 Line Superintendent................................149059 District Superintendent/Supervisor.........149071 Substation and Metering Superintendent149006 Line Foreman, Working ..........................149007 Lead Lineman ........................................149008 Journey Lineman ....................................149009 Apprentice Lineman ...............................149010 Groundman ............................................149054 Tree Trimmer..........................................149011 Staff Engineer.........................................149049 Staking Engineer ....................................149044 Engineering Aide/Technician, Senior.......149045 Engineering Aide/Technician, Junior........149014 Mapping Technician................................249056 Regulatory Compliance Officer...............249072 Substation Technician.............................249015 Meter Technician ....................................249016 Meter Reader .........................................249060 Meter Reader/Collector...........................249017 Equipment Operator ...............................249018 Vehicle Maintenance Mechanic, Senior...249019 Vehicle Maintenance Mechanic, Junior....249020 Staff Assistant/Admin. Assistant to Manager

249021 Manager of Office Services.....................2

**49068 Human Resources Supv./Mgr.With Supervisory Duties..........................2

*49073 Human Resources Supv./Mgr.Without Supervisory Duties.....................2

Job Code Page49064 Human Resources Generalist..................249069 Chief Financial Officer.............................349022 Accounting Clerk, Senior.........................349024 Accounting Clerk, Junior..........................349023 Cashier/Receptionist...............................349025 Accountant .............................................349055 Billing Supervisor....................................349027 Billing Clerk.............................................349046 Dispatcher ..............................................349047 Consumer Service Representative .........349067 Customer Service Manager.....................349053 Engineering Clerk ...................................349029 Executive Administrative Assistant.........349042 Administrative Assistant ........................349057 Purchasing Supervisor.............................349030 Purchasing Agent ...................................349031 Warehouse Worker/Storekeeper.............349032 Work Order Clerk....................................349033 Information Technology Manager

With Supervisory Duties..........................449058 System Administrator ............................449070 Computer Technical Support Analyst......449038 Member Services Director

With Supervisory Duties..........................449052 Member Services Director

Without Supervisory Duties.....................449066 Director of External Affairs......................449039 Member Services Representative/

Power Use Advisor..................................449065 Key Accounts Representative.................449040 Energy Conservation Specialist ..............449041 Custodian ...............................................4

* Denotes a new position** Denotes a change in job title/description

GENERAL INFORMATION QUESTIONNAIRE1.00

Full Organization Name:

Name of Person Completing Questionnaire:

Street Address and Zip Code (if different than on cover):

Phone Number: FAX Number: E-mail:

2.00 What is your current local employment?

3.00 What is your current contract employment?

4.00 Number of consumers?

5.00 Are any of your employees represented by a labor organization? Yes No

6.00 What is the entry-level, hourly hiring rate for the following job classifications:

1.0 Inside, such as Office, Clerical $ 2.0 Outside, such as Warehouse $

7.00 For plan year 2020, what is the dollar amount of the MONTHLY premium paid by the Association for each Journey Lineman with family coverage (employee, spouse and children) for the following benefits? NOTE: If benefits are received through National Rural Electric Cooperative Association (NRECA), please include the administrative fee when reporting benefit costs for Journey Lineman below.1.0 Medical Insurance $ 2.0 Dental Insurance $ 3.0 Life Insurance $ 4.0 Long Term Disability $

5.0 Short Term Disability $ 6.0 Retirement/Savings Plan * $

* Includes pension and tax deferred plans such as 401k, etc. Also, include the monthly amortization for pre-paid pension plans paid by the Association.

8.00 / 9.00 Compensation Costs as a Percent of Operating Income and Revenue: Formula & DefinitionsCompensation Cost (Workforce on Payroll): The total W-2 compensation paid out for the reporting unit (division or company) as reported in Box 1 of the W-2 IRS form for all full-time, part-time and contingent employees on payroll for 2019.

Operating Income: Equals revenue minus operating expenses for 2019.

Revenue: Total domestic, pre-tax, sales and service earnings for the reporting unit (division or company) for 2019.

Compensation Cost (Workforce on Payroll)

2019OPERATING Income 2019

8.00 Compensation OPERATING

Income Percent 2019

Revenue 20199.00 Compensation REVENUE Percent

2019

$ $ % $ %

Full-time Employees: Part-time Employees: TOTAL Number of Employees:

Meter Reader: Line Worker: General Office Worker: Janitor: Others: TOTAL Number of Contract Employee:

Compensation Cost (Workforce on Payroll)

Operating Income or Revenue

GENERAL INFORMATION QUESTIONNAIRE

10.00 Do you have subsidized housing? Yes NoIf yes, please specify

11.00 Do you have a formal recruiting policy? Yes No12.00 If yes, do you provide any of the following? (Please check and include average amount per employee):

1.0 Relocation allowance $ , or % 2.0 Moving expenses reimbursement $ , or % 3.0 Advance on rental $ 4.0 Temporary housing referral $ 5.0 Other (Specify) 6.0 None of the Above

13.00 Please provide the job title and average actual rate of pay for hourly Field Work and Office/Clerical employees responsible for SCADA (Supervisory, Control and Data Acquisition).

Field Work Employees:Job Title Hourly Rate of Pay1.0 $

2.0 $

Office/Clerical Employees:Job Title Hourly Rate of Pay1.0 $

2.0 $

14.00 Do you use an outside call center for dispatchers? Yes, local organization Yes, national organization No outside call center used for dispatchers

15.00 Types of flexible work schedules? (Not limited to majority practice.) (Check all that apply.)

1.0 No flexible work schedules2.0 Part-time work3.0 Allow employees to work at home or at off-site locations during work hours

4.0 Telecommuting (regular off-site work arrangement)

5.0 Allow flexibility in starting/quitting times as long as employees work the required number of hours

6.0 Job Sharing

7.0 Compressed workweek

8.0 9/80 work schedule

9.0 Other (Specify)

REA GENERAL MANAGER QUESTIONNAIRE

1. Base salary of General Manager: Monthly $ Annual $

2. Did the General Manager receive any kind of bonus during 2019? _______Yes No

If YES, the amount of bonus was $

3. Do you anticipate that the General Manager will receive a bonus in 2020?__Yes No

If YES, the amount of bonus (actual or estimated) will be $


STRICTLY CONFIDENTIAL

DIRECTIONS AND DEFINITIONSPlease familiarize yourself with all instructions before filling out the questionnaire.

No organization’s structure or job descriptions will match exactly the jobs outlined in this survey. It is critical that participating hospital/clinics match their jobs as closely as possible. Our objective is to provide survey results that accurately reflect competitive pay levels for jobs involving work of a similar nature and performed at a similar skill level.

Use data closest to, but not later than April 25, 2020.If rates will change within next 30 days, please report new rates.

Submitting your data online in a spreadsheet is preferred.

However, if you have computer print out sheets, please feel free to email these to us in lieu of completing the online rate boxes. Be sure to mark on the computer sheet the job number you are matching.

Report for Local Operations Only.

Photocopy questionnaire(s).Please photocopy your completed questionnaire(s) for your records.

Review job descriptions.Do not merely match job titles. It is the content of the job that determines a good match.

Note jobs with several levels.Please read all descriptions before determining a match.

Report only employees who spend 70% or more of their time in the described function.

Do not report the same employee in more than one job.

Do not try to force match every employee.It is not necessary that you report all your employees, nor is it necessary that you report for every job in the survey.

Report FULL-TIME regular employees.(employees working at least 35 hours per week.)

Job TitlePlease provide your organization’s job title in the space provided by each job. This helps us in working with job matches and assists you in completing future surveys.

Report actual rates.Report the number of employees receiving each actual rate. Do not report averages.

Please Do Not Refer Us To Your Union ContractUnion contract information will not provide proper weighting by number of employees, and the match would be by job title, not job content.

Exclude: rates for unique situations, such as demotion or

accommodation; where an incumbent is paid more/less than you would normally pay for the position;

part-time employees (employees working fewer than 35 per week);

shift premiums, overtime premiums, lead differentials, and

temporary and seasonal employees.

Include: Additional compensation granted in equal

amounts to all employees in a job (e.g., cost-of-living accumulations).


Any questions about a job match or filling out this questionnaire should be directed to the

Employers Council Surveys Department at 303.839.5177.

Please return by Friday, June 5, 2020.

WE NEED YOUR INPUT

A task force meeting is held biennially for each of our surveys. We need volunteers to revise current job descriptions, establish new ones, or recommend changes for our survey. If you can help, please complete the following information. We will contact you when a meeting is scheduled.

Name

Title

Organization

Telephone Number FAX Number

Check One: Employers Council Member Non-Member

To keep our compensation surveys up-to-date, we ask for your input. Please list any positions and/or changes you would like to see in future surveys. Remember, in order for a position to publish, we must have at least three participants reporting data.

JOB DESCRIPTIONS

49001 OPERATIONS MANAGERWith Engineering Responsibilities

Responsible for the engineering, construction, maintenance, and service operation of the system. Has engineering responsibility.

49002 OPERATIONS MANAGERWithout Engineering Responsibilities

Responsible for the construction, maintenance, and service operation of the system. Does not have engineering responsibility.

49048 ENGINEERING MANAGER Responsible for overall engineering functions of association.

49003 LINE SUPERINTENDENTDirects Working Foremen, Meter Technicians, and Service Personnel. Assists Operations Manager on studies of planning, research, policies, improvements, work progress, long-range plans, budget, general staff and facilities. Reports to Operations Manager.

49059 DISTRICT SUPERINTENDENT/SUPERVISORManages the operations of a geographically defined portion of a consumer-owned electric distribution system, including maintenance and service, consumer-member and public relations, marketing and consumer collections. Supervises employees assigned to district.

49071 SUBSTATION AND METERING SUPERINTENDENTThis Position is a First-Line Supervisor. Responsible for the collection and documentation of data from equipment in the distribution system for use in trending and analysis of predictive, preventative and corrective maintenance issues. Oversees the programming and testing of various types of electronic equipment. Responsible for the administration, design, scheduling, installation, testing and commissioning of new substation equipment and SCADA equipment. Supervises activities including meter reading, collections, connecting and disconnecting meters and meter exchanges. Assists in administration, operation and maintenance of Advanced Metering Infrastructure (AMI) system. Develops and reviews substation and distribution one-line/schematic drawings. Typically requires a high school diploma and graduate of an approved electric distribution-training program and/or proof of a journeyman lineman card and a minimum 10 years experience in the utility field.

49006 LINE FOREMAN, WORKINGA Journey Lineman who typically supervises or directs the work of three or more employees.

49007 LEAD LINEMANA Journey Lineman who typically supervises or directs the work of one or two employees.

49008 JOURNEY LINEMAN Responsible for performing diversified work of erection and repair of distribution and transmission lines of all classes and voltage, including energized lines, and on structures and equipment involved in the distribution of electricity. Exclude anyone not qualified for “hot” work.

49009 APPRENTICE LINEMANEmployees in a formal training program for Journey Linemen who are not yet fully qualified as Journey or First Class Linemen.

49010 GROUNDMAN Serves as a helper to the Lineman. Not an entry level or trainee position but knows all safety precautions and assemblies.

49054 TREE TRIMMERResponsible for keeping electrical right-of-ways clear of limbs and brush.

49011 STAFF ENGINEERPerforms professional engineering duties relating to system planning, design, inspection of distribution transmission, substation and other facilities for electric distribution system. Functional responsibility for maintenance of facilities. May direct acquisition of right-of-way and sites. Provides staff services to other departments. Meets with prospective members. Conducts feasibility studies for prospective members. May oversee the staking of power lines. Graduate Electrical Engineer. May be Registered Professional Engineer. May also use consulting Engineer.

49049 STAKING ENGINEERInvestigates consumer requests for service. Meets with consumer to survey and stake new service. Prepares cost estimates as required. May also have responsibility for securing easements and right-of-way, joint use contacts with other utilities, keeping maps up-to-date, determining transformer and wire size, pole height, etc. Spends a substantial amount of their time in the field. Also see Engineering Aide/Technician.

49044 ENGINEERING AIDE/TECHNICIAN, SENIOR Provides engineering support at sub-professional level in design and staking and right-of-way functions. Activities may be either of an office or field nature. An engineering degree is not required. Works under general supervision requiring discretion & independent judgment. May represent association in customer contact. Exercises independent judgment in applying organizational policies/procedures. Typically has several years of technical and operational background. Also see Staking Engineer.

49045 ENGINEERING AIDE/TECHNICIAN, JUNIORProvides engineering support at sub-professional level in design and staking and right-of-way functions.

2020 Rural Electric Association Page 1

Activities may be either of an office or field nature. An engineering degree is not required. Works under close supervision of Staking and/or Chief Engineer. Limited customer contacts. Decision making limited. Work tends to be routine, well defined with close review. Little or no prior technical experience. See also Engineering Aide/Technician, Senior.

Page 2 2020 Rural Electric Association

49014 MAPPING TECHNICIANTypical duties include preparing and updating system maps, one-line sectionizing maps, and other maps as may be necessary. Performs necessary drafting duties as required by various departments such as flow charts, specification sheets, signs, etc. May supervise pole inventory. Work is done with computer-aided equipment.

49056 REGULATORY COMPLIANCE OFFICERResponsible for securing and analyzing regulations that affect the Association, including but not limited to OSHA, DOT, EPA, PCB, UST, Community and Employee Right To Know, SARA, and others that are or may be enacted by local, state or federal governments. Develops the necessary forms, records and other materials to assure compliance. Organizes training or seminars. Responsible for hazardous communication standard, including hazardous chemical inventory, employee information and training, material safety data sheets and labeling. Provides assistance for all regulatory compliance inspections.

49072 SUBSTATION TECHNICIANReports to Substation Supervisor. Performs all technical aspects of substation and technical field equipment construction, maintenance, operation, and installation. Conducts annual and pre-installation equipment testing and monthly equipment inspections. Installs substation communication systems and provides assistance to IT in troubleshooting communication systems. Works with a variety of equipment including; voltage regulators, reclosers, power transformers, circuit switchers, breakers, capacitator banks, CT’s, PT’s, battery bank systems, and protective relaying and controls. May assist Metering Technicians and Radio Technicians with installation, maintenance, and troubleshooting. Typically requires high school diploma and completion of a qualified Substation Technician program with certification and a minimum 4 years of experience.

49015 METER TECHNICIANTests, calibrates, and repairs all types of watt-hour and demand meters, including polyphase meters and current transformers. Installs or oversees installation of polyphase meters and current transformers. Keeps records of meters tested. Keeps inventory stock of meters and parts and requisitions for replenishment. Makes voltage checks on the system. Assists in or makes load surveys. May read demand and substation meters. May make service calls on high bill complaints.

49016 METER READERReads meters to note consumption. Observes and reports changes in customer locations, meter tampering, power diversion and other irregularities. May occasionally collect delinquent bills. Does not connect or disconnect meters. Duties may include electric meters and electric metering equipment. Do not report independent contractors or part-time employees. Also see Meter Reader/Collector.

49060 METER READER/COLLECTOR In addition to the duties of the Meter Reader also connects, disconnects and does collections.

49017 EQUIPMENT OPERATOROperates specialized equipment used in electric line construction, maintenance and replacement such as a back hoe, derrick used in setting and removing poles, air compressor and other equipment mounted on digger truck, and trenching equipment. Gives proper care and minor maintenance to equipment operated. May also be responsible for the laying of underground lines.


49018 VEHICLE MAINTENANCE MECHANIC, SENIORResponsible for minor automotive and equipment maintenance and repair, including tune-up, generation system, lights, hydraulics and transmissions, oil change and lubrication. Also does major engine overhauls on either diesel or gas in shop.

49019 VEHICLE MAINTENANCE MECHANIC, JUNIORResponsible for minor automotive and equipment maintenance and repair, including tune-up, generation system, lights, oil change and lubrication. Does no major engine overhauls.

49020 STAFF ASSISTANT/ADMINISTRATIVE ASSISTANT TO MANAGER

Responsible for developing and evaluation, in coordination with department heads and manager, programs, policies, methods and procedures as related to management, organization, and personnel administration. No line responsibility except part- or full-time secretary. May have shared or sole responsibility for final overall budget preparation and/or financial forecast. Evaluates and reports on special assignments made usually by the General Manager.

49021 MANAGER OF OFFICE SERVICESUnder general direction of General Manager is responsible for managing the financial and control activities of organization including billing, accounting, cash management, organizes budget, loan preparation, financial forecasting rate and tariff filing, and related financial reporting. Has general supervision of all office employees.

** Job title change49068 HUMAN RESOURCES

SUPERVISOR/MANAGERWith Supervisory Duties

This Position is a First-Line Supervisor. Develops, maintains and administers employee management programs encompassing all functional areas of human resources/labor relations. Responsibilities include employment, salary administration, benefits, training, safety, EEO, and planning of staffing requirements. Responsible for recommending and setting personnel policies. Excludes incumbents who only administer personnel policies. Typically requires bachelor’s degree and PHR certification.

* New position49073 HUMAN RESOURCES

SUPERVISOR/MANAGERWithout Supervisory Duties

This position does not have supervisory duties. Develops, maintains and administers employee management programs encompassing all functional areas of human resources/labor relations. Responsibilities include employment, salary administration, benefits, training, safety, EEO, and planning of staffing requirements. Responsible for recommending and setting personnel policies. Excludes incumbents who only administer personnel policies. Typically requires bachelor’s degree and PHR certification.

49064 HUMAN RESOURCES GENERALIST

Responsible for day-to-day administration of policies and programs covering several or all of the following: recruiting, compensation and benefits, training, employee and labor relations, safety, and personnel research. Typically has 3 years of human resources experience. Must spend 70% or more of time in the described function.


49069 CHIEF FINANCIAL OFFICERResponsible for the entire range of financial activity in the organizational unit, including both the treasury and accounting functions. Formulates and recommends policies on banking, receipt and disbursement of funds, extension of credit, fiscal and accounting matters. Responsible for development of standard accounting, analysis and reporting procedures, and for exercise of overall financial control. Reports to the General Manager.

49022 ACCOUNTING CLERK, SENIORWorks under direction of Manager of Office Services. Keeps general books, closes books monthly and prepares necessary reports. Responsible for all tax reporting and records requirements. Reconciles monthly bank statements, prepares and posts journal entries, computes plan depreciation monthly, maintains record of general funds invested in plant, keeps accounts receivable, adjustment voucher summary, vehicle expense records, and mileage summary. May do payroll.

49024 ACCOUNTING CLERK, JUNIORUnder general supervision of an Accounting Clerk, Senior Accountant, or Manager of Office Services, has responsibility for posting and balancing subsidiary ledger such as accounts payable or accounts receivable. Examines and codes invoices or vouchers with proper accounting distribution, prepares closing journal entries. May do payroll. Must spend 70% or more of time in described function.

49023 CASHIER/RECEPTIONISTHandles all payments across the counter, in the mail, and in the night depository. Summarizes all cash collections from out-of-town agents, prepares and makes daily bank deposits, maintains petty cash records, receives and directs incoming calls, handles routine customer questions, receives visitors and directs to proper department.

49025 ACCOUNTANTEstablishes, initiates, and controls all accounting methods and systems in an establishment. Supervises the compilation of final statements of financial conditions of operations. Revises and adjusts procedure of accounts to reflect changing requirements of business. Typically a degreed accountant.

49055 BILLING SUPERVISORIn addition to duties of Billing Clerk spends a substantial amount of time answering, handling and adjusting consumer inquiries and complaints. Trains and supervises the work of Billing Clerks.

49027 BILLING CLERKPrepares and enters consumer data for entry on the computer or terminal. Makes service orders for connects and disconnects, processes completed service orders, enters membership and deposit data, files active membership data. May post cash and adjustment vouchers. Prepares and mails delinquent notices and final notices, answers routine consumer inquiries regarding energy accounts and prebills electric accounts. May handle billing complaints. Must spend 70% or more of time in the described function.

Also see Job Code 49047 Consumer Service Representative.

49046 DISPATCHERReceives consumer trouble calls. Transmits and receives job orders over two-way radio. Maintains radio log. Maintains records of outages and interruption reports. Performs miscellaneous typing and clerical work. No supervision responsibilities.


49047 CONSUMER SERVICE REPRESENTATIVEReceives, researches and answers all written and telephone inquiries other than normal billing inquiries. Duties may involve higher level billing clerk duties. May maintain log of complaints. Central contact point for processing informal and formal complaints as required by the Association. Receives and monitors Consumer Inquiry Reports. May perform other duties as directed. Also see Job Code 49027 Billing Clerk.

49067 CUSTOMER SERVICE MANAGERThis Position is a First-Line Supervisor. Manager of a customer service function. Develops and recommends customer service policies and procedures and seeks senior management approval when needed. Applies experience and judgment in the interpretation and application of direction established by senior management. Issues of major impact or technical complexity are researched and presented to upper management or referred to the appropriate internal experts for resolution. Typical customer questions are focused on account status, technical product application, service information, pricing or adjustments. Typically requires a bachelor’s degree with 5 + years of experience.

49053 ENGINEERING CLERKProvides secretarial and clerk services to the Operations Department. Handles new service requests, prepares contracts, and prepares proposed work order costs. Finalizes work order procedures when work order is completed, including converting Construction Units to Record Units.

49029 EXECUTIVE ADMINISTRATIVE ASSISTANTPerforms administrative support and related service for Association Manager. Handles details of a confidential nature. Requires broad knowledge of corporate operations and policy, and a high level of experience, discretion, and technical skill. Usually operates with great latitude for independent judgment and initiative.

49042 ADMINISTRATIVE ASSISTANTPerforms various administrative assistant duties for Department Head. Position requires computer literacy including word processing and spreadsheets.

49057 PURCHASING SUPERVISORResponsible for overall purchasing department and Warehouse Operation. Typically reports to the General Manager.

49030 PURCHASING AGENTResponsible for purchasing and may supervise the Warehouse Operation. May supervise up to two employees.

49031 WAREHOUSE WORKER/STOREKEEPERReceives, stores and issues line materials, equipment, merchandise for resale, tools and safety equipment in a stockroom or storeroom. Work involves a combination of the following: checking incoming materials, storing materials, applying identification to articles, issuing materials, taking periodic inventory or keeping perpetual inventory, making up necessary reports, and requesting or ordering materials when needed. Typically reports to Purchasing Agent or Operations Manager.

49032 WORK ORDER CLERKPrices material, summarizes for posting, distributes cost of material, labor and overhead to all work orders. Prepares inventory of constructions and retirement work orders. Files completed work orders. Maintains continuing property records.


49033 INFORMATION TECHNOLOGY MANAGERWith Supervisory Duties

Responsible for all information systems operations. Provides management with direction and leadership in computer applications development and computer operations of the organization.

49058 SYSTEMS ADMINISTRATORUnder general supervision, performs intermediate hardware server setup, installation and configuration of the operating system, new releases and upgrades. Creates and manages user directories and files on the server platforms. Executes a backup and recovery process for all data systems. Assists in capacity planning and determines equipment specifications for purchase. Assists in maintaining the day-to-day operations of servers, hardware, operating systems, security and data protection. Monitors, tunes, diagnoses and resolves intermediate operating system problems. Develops and implements intermediate scripts to automate common functions or system operations. Configures and defines system resources. Typically requires a college degree or certified systems administration training. Typically requires 3 years experience in the installation and maintenance of operating systems. May work with SCADA.

49070 COMPUTER TECHNICAL SUPPORT ANALYST

First level of support for incoming helpdesk requests, and provides follow-up on helpdesk tickets. Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices. Coordinates system upgrades for hardware and software. Recommends procedures and controls for problem prevention, and implements solutions to resolve problems. Typically requires high school graduation supplemented by other technical training in a related field and 3-5 years desktop and technical support experience. May also be called Service Desk or Help Desk Technician.

49038 MEMBER SERVICES DIRECTOR With Supervisory Duties

Works under the direct supervision of the General Manager in promoting an understanding of the Associations objectives among members and the general public. Directs the activities of the Member Services Department and its employees. Must supervise at least one (1) Member Service Representative or Power Use Advisor. May include overall responsibility for marketing. Also see Members Services Director without Supervisory Duties (49052).

49052 MEMBER SERVICES DIRECTOR Without Supervisory Duties

Works under the direct supervision of the General Manager in promoting an understanding of the Association’s objectives among members and the general public. May include overall responsibility for marketing. Also see Member Services Director with Supervisory Duties (49038).

49066 DIRECTOR OF EXTERNAL AFFAIRSResponsible for the overall public relations of the organization. Responsibilities include management of communications, marketing, public relations functions, energy management programs and governmental affairs. Responsible for the governmental relations function including lobbying coordination and policy development. Keeps senior management team and Board informed regarding various legislative and regulatory activities.

49039 MEMBER SERVICES REPRESENTATIVE/POWER USE ADVISOR

Reports to Member Services Director and makes recommendations regarding power use programs and projects. Devises projects for more and better consumption of electrical energy, originates radio and newspaper copy for advertising, and participates in community activities which require portable sound equipment provided by the Association. Participates in educational programs within the service area arranged by local, county and state officials. Investigates consumer complaints, represents the Association in statewide and regional activities as designated by management, and assists in formulating and conducting the power use portion of the annual meeting of members. May also include responsibilities for marketing in the cooperative where not the primary responsibility of a separate marketing position.

49065 KEY ACCOUNTS REPRESENTATIVEMaintains periodic contact to assess customer satisfaction and to market utility services to key (commercial and industrial) accounts and assist in business expansion and/or retention.

49040 ENERGY CONSERVATION SPECIALISTConducts residential energy audit programs for consumers. Develops and maintains conservation standards and specifications for new residential construction. Educates consumers in energy matters regarding conservation. Conducts home electrical safety and life support programs. Answers high bill complaints in regard to high usage.

49041 CUSTODIANPerforms routine office building cleaning and maintenance of heating, air conditioning, office furniture, and other miscellaneous accessory equipment. Maintains record on office building mechanical equipment. Performs seasonal yard, flower, shrub, and tree care, and seasonal snow removal from sidewalks and parking areas. May service and maintain stand-by generation equipment.


rea 2020 - questionnaire€¦ · web view2020 questionnaire: rural electric association survey....

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