re-imaging academic reference services for older non-traditional patrons maria hawkins and edith...
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Re-Imaging Academic Reference Services for Older
Non-Traditional Patrons
Maria Hawkins and Edith SickenUniversity Libraries, Kent State University
Kent, Ohio
IOLUG Spring ProgramLibrary Road Maps: Patrons in the Driver
’s SeatIndiana Online Users Group
Mostly focused on public library services and
programming
Many reference resources are out of date
Current State of Older Adult Reference Services
We’ve witnessed their challenges firsthand
Older adults are returning to academia
Learning environments and resources have
changed
It’s a basic principle of library service
Why Consider Services for Older Adults?
Students 65+: data includes full-time, part-time, undergraduate and graduate students
2008, 2010, and 2012 were option years for data submission
7,735 Institutions Included
National Center for Education Statistics 2014
Students 65+: data includes full-time, part-time, undergraduate and graduate students
2008, 2010, and 2012 were option years for data submission
385 Institutions included
National Center for Education Statistics 2014
Students 65+: data assumed to exclude students participating in audited courses and/or non-credit courses
Kent State University Office for RPIE 2014
Technological Factors:
Basic technology (email, file management, software and
programs, etc.)
Educational (course management platforms, online resources,
etc.)
Health Factors:
Auditory Factors
Visual Factors
Mobility Factors
Cognition
For Older Adults
Time:
Individual attention and instruction
Amount of staff
Understanding:
Customer service
Training specifically for needs of older non-traditional
students
Patience
For Librarians
Instructional Materials: LibGuides Handouts
Point of Need Assistance: Catalogs and databases Library Computers – desktop applications
User-Friendly Sites & Software
Independently Used Resources
Signage & Navigational Information
Gather Information from Users
Surveys / focus groups
Instruction
Walk-in seminars
One-on-One meetings
Librarian-Led Resources
Demographics of community
Budget allocation
Assistive technology
Trained library staff
ALA Guidelines Relevant to Academic Reference
Consider universal design
Auditory: volume of speech, listening devices,
quiet spaces
Visual: public access computers with special
software, handheld magnifiers/large print
material, lighting
Mobility: monitor aisles, provide motorized
scooter
Ideas to Improve Service for All Older Adults
Print out relevant LibGuides
Make desktop icons more visible
Keep reference area clear
Provide instructions
Quick Ideas to Implement
“Guidelines for library and information services to Older Adults”, American Library Association, September 29, 2008.
http://www.ala.org/rusa/resources/guidelines/libraryservices (Accessed May 15, 2014)
Institution of Education Sciences. (2013). National Center for Education Statistics: IPEDS Data Center. Final Release Data
2008-2012. Ohio: Age, Level of Students. http://nces.ed.gov/ipeds/datacenter
Institution of Education Sciences. (2013). National Center for Education Statistics: IPEDS Data Center. Final Release Data
2008-2012. United States: Age, Level of Students. http://nces.ed.gov/ipeds/datacenter
"Keys to engaging older adults @ your library", American Library Association, July 11, 2011.
http://www.ala.org/offices/olos/toolkits/olderadults (Accessed May 15, 2014)
Mates, B. T. (2003). 5-star programming and services for your 55+ library customers. Chicago: American Library
Association.
Pew Research Center, April 2014, Older adults and technology use Available at:
http://www.pewinternet.org/2014/04/03/older-adults-and-technology-use/
Prasad, P. (2009). Reference services to senior groups in the San Antonio public library. The Reference Librarian, 50(1), 99-
108.
Rothstein, P. M., & Schull, D. D. (2010). Boomers and beyond reconsidering the role of libraries. Chicago: American Library
Association.
Sarkodie-Mensah, K. (2000). Reference services for the adult learner: Challenging issues for the traditional and
technological era. New York: Haworth Information Press.
Vincent, Grayson K. and Velkoff, Victoria A. (2010), THE NEXT FOUR DECADES, The Older Population in the United States:
2010 to 2050, Current Population Reports, P25-1138, U.S. Census Bureau, Washington, DC.
References