rapport building nw

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RAPPORT BUILDINGRAPPORT BUILDING


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INTRODUCTIONINTRODUCTIONRapport is a French word meaning to bring back.Rapport is a French word meaning to bring back.

But today we use this word rapport to represent anBut today we use this word rapport to represent an

especially harmonious connection between people.especially harmonious connection between people.When communication between two or more individualsWhen communication between two or more individualsreaches its optimum it is said that a perfect rapport hasreaches its optimum it is said that a perfect rapport hasbeen established .on the other hand, whenbeen established .on the other hand, whencommunicating with a given person is hard the situationcommunicating with a given person is hard the situationbecomes rapportbecomes rapport --less. There are strangers which inspireless. There are strangers which inspireus immediate trust, while a long time neighbors of usus immediate trust, while a long time neighbors of usthat we meet every morning since twenty years hasthat we meet every morning since twenty years hasnever inspired our trust.never inspired our trust.


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So, after this example we can say that rapport can beSo, after this example we can say that rapport can bedefined as that empathy , that trust which is necessarilydefined as that empathy , that trust which is necessarilythe foundation of all good relations . Experience teachesthe foundation of all good relations . Experience teachesus that rapport is built more on relational level than onus that rapport is built more on relational level than on

contents through gestures ,voice tone, gaze, speech,contents through gestures ,voice tone, gaze, speech,etc. the parameters and mechanisms involved in thisetc. the parameters and mechanisms involved in thisprocess are so detailed and simultaneously taking placeprocess are so detailed and simultaneously taking placethat they escape full control by conscious mind. Whenthat they escape full control by conscious mind. Whenpeople are in a state of rapport they tend to respondpeople are in a state of rapport they tend to respond

easier to our stimulations in generaleasier to our stimulations in general..


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PACING: THE KEY TO BUILD RAPPORTPACING: THE KEY TO BUILD RAPPORT

The process through which an individual contributes toThe process through which an individual contributes tobuilding rapport with someone is called PACING. Pacingbuilding rapport with someone is called PACING. Pacingis the process by which we send back to someoneis the process by which we send back to someone

through feedback with our own behaviour , histhrough feedback with our own behaviour , hisbehaviour, in other words, we move towards his modelbehaviour, in other words, we move towards his modelof the world. Pacing someone, his moods, his gesturesof the world. Pacing someone, his moods, his gesturesmeans to be in tune with his present state of being. Wemeans to be in tune with his present state of being. Weobserve in him given way of relating to the world andobserve in him given way of relating to the world and

we assimilate all this and emulate it. Doing so, we obtainwe assimilate all this and emulate it. Doing so, we obtainthat the person observing us will find mirrored state ofthat the person observing us will find mirrored state ofbeing, his way of living this moment , and all this willbeing, his way of living this moment , and all this willincrease our chances that will see us a goodincrease our chances that will see us a goodinteroculator ,someone close to, his way of being.interoculator ,someone close to, his way of being.


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Keeping up someones experience implies not only allowingKeeping up someones experience implies not only allowinghim to full empathy towards us, but also offers us thehim to full empathy towards us, but also offers us thechance of putting ourselves in theres shoes and look atchance of putting ourselves in theres shoes and look atthe world from his perspective , to somehow share histhe world from his perspective , to somehow share hisongoing experience . Some of the main aspects ofongoing experience . Some of the main aspects of

rapport that makes it so practical in use is that in orderrapport that makes it so practical in use is that in orderto carry it is not necessary to get involved with theto carry it is not necessary to get involved with thecontents that others experience. To pace someonecontents that others experience. To pace someonefeeling sad, it is not necessary to find the reason of hisfeeling sad, it is not necessary to find the reason of hissadness. Such an attitude is not the foundation ofsadness. Such an attitude is not the foundation of

rapport building, if the other person is not willing to talkrapport building, if the other person is not willing to talkover his problems.over his problems.

PACING ISSOMETHING MUCH MORE DISCRETE ANDPACING ISSOMETHING MUCH MORE DISCRETE ANDFUNCTIONAL IN VIRTUE OF ITS PENETRATING SHAPEFUNCTIONAL IN VIRTUE OF ITS PENETRATING SHAPEWHILE LEAVING ASIDE CONTENT.WHILE LEAVING ASIDE CONTENT.


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STEPS TOWARDS BUILDING RAPPORTSTEPS TOWARDS BUILDING RAPPORT

1.1. Rapport starts at the beginning:Rapport starts at the beginning:The best time to start building rapport is when youThe best time to start building rapport is when you

interact with a person for the first time. Theninteract with a person for the first time. Theneach subsequent time you meet, insure that youeach subsequent time you meet, insure that you

start by restart by re--establishing rapport.establishing rapport.


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2.2. Give appreciation and importance to others:Give appreciation and importance to others:

Accept that the most important person in the world in theAccept that the most important person in the world in the

eyes of most people is themselves. When interactingeyes of most people is themselves. When interactingwith someone else make them to feel important .thewith someone else make them to feel important .theeasiest way to do this is to learn their name and to useeasiest way to do this is to learn their name and to useit often during your conversations . If you are involved init often during your conversations . If you are involved insome task with others , you can help them feelsome task with others , you can help them feelimportant by trusting them with appropriateimportant by trusting them with appropriateresponsibilities and showing appreciation for theirresponsibilities and showing appreciation for theircontribution . In fact, why not make a habit of showingcontribution . In fact, why not make a habit of showingappreciation for things well done in all interactions withappreciation for things well done in all interactions withothersothers ..


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3.3. The skill of asking questionsThe skill of asking questions::

Remember that the person asking questions is leading theRemember that the person asking questions is leading thedirection of conversation . Ask interesting questions thatdirection of conversation . Ask interesting questions thatallow the other person to talk about themselves andallow the other person to talk about themselves andtheir interests and then listen attentively to what theytheir interests and then listen attentively to what they

are sayingare saying


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RAPPORT BUILDINGRAPPORT BUILDING4.4. Active listening:Active listening:

Listening is a skill and is the easiest learned if you develop the habit ofListening is a skill and is the easiest learned if you develop the habit ofbeing genuinely in other people. Allow the other person to do mostbeing genuinely in other people. Allow the other person to do mostof the talking unless he asks you for your opinion . Give themof the talking unless he asks you for your opinion . Give them

positive feedback followed by nonpositive feedback followed by non--threatening questions that allowsthreatening questions that allowsthem to expand on what they are saying.them to expand on what they are saying.


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5.5. Keep your ego under control:Keep your ego under control:

Ego has been responsible for breaking rapport on moreEgo has been responsible for breaking rapport on more

occasions than any other behaviouroccasions than any other behaviour ..


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Ego is a sign of low self worth. Be willing to admitEgo is a sign of low self worth. Be willing to admitthat you are wrong when you are . Do so quicklythat you are wrong when you are . Do so quicklyand happily and gratefully acknowledge theand happily and gratefully acknowledge theother persons role in helping you se your errors.other persons role in helping you se your errors.Be willing to allow others to take credits for yourBe willing to allow others to take credits for yourgood ideas if it helps you achieve your desiredgood ideas if it helps you achieve your desiredend goal. Rather than to argue for your point ofend goal. Rather than to argue for your point ofview every time you are challenged, encourageview every time you are challenged, encourage

the other person to express their point of view .the other person to express their point of view .If you do have to state an opposing point ofIf you do have to state an opposing point ofview, gently lead them to your desired outcomeview, gently lead them to your desired outcomeby concentrating on the ways in which theyby concentrating on the ways in which they

would receive benefits.would receive benefits.


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FOCUS ON YOUR PRESENCE AND MANNERFOCUS ON YOUR PRESENCE AND MANNER

Do what it takes to appear CONFIDENT, RELAXED,Do what it takes to appear CONFIDENT, RELAXED,FRIENDLY, AND APPROACHABLE.FRIENDLY, AND APPROACHABLE.

Be cheerful, happy and likeable. Be courteous andBe cheerful, happy and likeable. Be courteous andrespectful.respectful.

Practice a genuine smile and a pleasant voice. Dont bePractice a genuine smile and a pleasant voice. Dont be

too serious .Find a joke or two to use appropriately. Attoo serious .Find a joke or two to use appropriately. Atworkplace , dress & act professionally. Your appearanceworkplace , dress & act professionally. Your appearanceis judged quickly and greatly influences your attempt tois judged quickly and greatly influences your attempt tobuild RAPPORT.build RAPPORT.


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There are various personal qualities and skills involvedThere are various personal qualities and skills involvedin the process of establishing good rapport . Youin the process of establishing good rapport . Youhave to know WHAT MOTIVATES different peoplehave to know WHAT MOTIVATES different peoplebest, UNDERSTAND WHAT SKILLS people have andbest, UNDERSTAND WHAT SKILLS people have andwhich they may need , BECOME AN EXCELLENTwhich they may need , BECOME AN EXCELLENT

COMMUNICATOR , PROJECT CONFIDENCE,COMMUNICATOR , PROJECT CONFIDENCE,HONESTY , ADAPTABILITY and CREDIBILITY.HONESTY , ADAPTABILITY and CREDIBILITY.

Focus on avoiding doing things that interfere withFocus on avoiding doing things that interfere withgood rapport, including your own efforts to rush itgood rapport, including your own efforts to rush itdisplay or artificially.display or artificially.


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ELIMINATE NEGATIVE EMOTIONALITYELIMINATE NEGATIVE EMOTIONALITY

Possibly the single best thing any trainer can do to havePossibly the single best thing any trainer can do to havebest impact is to demonstrate his own POSITIVEbest impact is to demonstrate his own POSITIVEEMOTIONALITY, UPEMOTIONALITY, UP--BEAT ATTITUDE, PASSION ANDBEAT ATTITUDE, PASSION ANDEXCITEMENT FOR OTHERS TO SEE. Any behaviour orEXCITEMENT FOR OTHERS TO SEE. Any behaviour orcommunication that conveys negative emotions willcommunication that conveys negative emotions willprevent natural trust from emerging.prevent natural trust from emerging.


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THE ULTIMATE GOAL OF EXCELLENT RAPPORRT OverTHE ULTIMATE GOAL OF EXCELLENT RAPPORRT Over70% of what people see , hear , and experience today is70% of what people see , hear , and experience today isof negative spin. As a trainer trying to build goodof negative spin. As a trainer trying to build good

rapport, by just being positive you will contribute a lotrapport, by just being positive you will contribute a lotin restoring a healthier balance. It will be noticed andin restoring a healthier balance. It will be noticed andappreciated IS PEAK INTIMACY. This is where peopleappreciated IS PEAK INTIMACY. This is where peopleconnect well, trust is at its best and greatconnect well, trust is at its best and greatcommunication occurs without much effort . In order tocommunication occurs without much effort . In order toget this desirable state of development, you have to dealget this desirable state of development, you have to deal

with DISAGREEMENT and CONFLICT effectively.with DISAGREEMENT and CONFLICT effectively.Admitting your mistake shows your human side andAdmitting your mistake shows your human side andpointing out how you can both be right is even morepointing out how you can both be right is even morepowerful.powerful.


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Avoid defensive communication Avoid defensive communication

The very significant barrier to establishing rapport isThe very significant barrier to establishing rapport isdefensive communication. This is any communication ,defensive communication. This is any communication ,

which conveys judgment, superiority, certainty, control,which conveys judgment, superiority, certainty, control,and insensitivity. Such communication representsand insensitivity. Such communication representsattitude that are turnattitude that are turn off to everyone , as they justoff to everyone , as they justencourage other negative reactions .encourage other negative reactions .

In fact , a defensive climate often shuts downIn fact , a defensive climate often shuts downcommunication all together . People prefer to becommunication all together . People prefer to beexpected as they are, and remain reasonably free toexpected as they are, and remain reasonably free tomake mistakes . They also want to be treated withmake mistakes . They also want to be treated withequality and able to establish their certainties .equality and able to establish their certainties .


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CONCLUSIONCONCLUSIONRapport is tricky thing to understand , that is because It is bothRapport is tricky thing to understand , that is because It is botha processa process

a series of things you do and an outcomea series of things you do and an outcome the result you getthe result you get

by doing those things . In a sense you have to get lostby doing those things . In a sense you have to get lostsomewhere in between to establish a good rapport .The factsomewhere in between to establish a good rapport .The factis often do it without realizing exactly how.is often do it without realizing exactly how.


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MADE BY:MADE BY:Ashish Tiwari(206) Presented to:Ashish Tiwari(206) Presented to:

Bhumika Sharma(221) Dr.Rajeev BhardwajBhumika Sharma(221) Dr.Rajeev Bhardwaj

Dashmeeta Makkar(234)Dashmeeta Makkar(234)

Gaurav Marwaha(258)Gaurav Marwaha(258)SecSec--MM

Btech BiotechBtech Biotech

SemSem--44

rapport building nw

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