raising the bar on remote site management - francis sullivan & stephen chudleigh, spiceworks
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Raising the Bar on Remote Site ManagementTRANSCRIPT
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Raising the Bar on Remote Site Management
Presented By Francis & Stephen
October 22, 2010
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Raising the Bar on Remote Site Management
• Introduction to Remote Sites with Helpdesk– Pre-5.0 Functionality Review– 5.0 System Motivations
• Architectural Overview
• Remote Site Configuration– Active Directory Configuration– Email Settings– Help Desk Settings
• Custom attributes
– Network Scan– User Portal Setup
• Helpdesk Customizations for Remote Sites– Ticket Rules and Views– Site Column and Filters
• Question & Answers
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Pre-5.0 Functionality
• Scalability for scanning aggregation• Reduced WAN traffic after initial scan• Central Helpdesk
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5.0 Motivations
• Helpdesk Authentication• Per-site Helpdesk• Scalability• More Configuration Options for MSP’s
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Remote Site Settings
• Initial Configuration• Active Directory Configuration• Backup Configuration• Email Settings• Help Desk Settings– Custom attributes
• Manage Extensions• Network Scan• User Portal Setup
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Remote Site Customizations
• Ticket Rules and Views• Site Column and Filters
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Questions?