qwesteo, satisfaction survey on tablet
DESCRIPTION
ESII presents its new satisfaction survey on tablets, QWESTEO. Easy, fast, fun and powerful, QWESTEO allows you to evaluate your customers’ satisfaction in real time at your points of sale. The questions are easily customizable and your customers can respond in one click. You get results and analysis reports continuously: you can thus better understand your customers’needs, improve your image and create a genuine relationship of trust with them. Ideal to evaluate a service (reception, customer service, quality, ...), a commercial campaign (product launch, promotional operation, ...) or a one-off operation, QWESTEO is an essential to complete the in-store customer journey.TRANSCRIPT
Customer Satisfaction Surveys at the POS
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Surveys and market research online
The Qwesteo software takes you through every step:
1• Create questionnaire
2• Collect responses
3• Analyse responses in real time
4• Publish and export results with
professional reports
2
30% click rate
FAST
EASY TO USE
ANALYSE CUSTOMER SATISFACTION AT POINT OF SALE IN REAL TIME
FUN
POWERFUL
How would you rate: your welcome on
arrival?
OUR SERVICES INTELLIGENT QUESTION ROTATION SYSTEM
INTERCONNECTED TOUCHSCREEN KIOSKS
REAL TIMEAnalyse responses and take each new development into account.
How would you rate: our prices?
How would you rate: In-store advice?
How would you rate: your welcome on
arrival?
Customer responses:
ANALYSIS REPORT
ANALYSIS AT POINT OF SALE
Kiosk 1Kiosk 2Kiosk 3Kiosk 4
Example of a Qwesteo Survey
5
Company Name
Tablet 1
Tablet
Questionnaire 1
Questionnaire
Question 1
Qwesteo: market research optimized using tablets
Intuitive: easily adapted to any audience
Easy to read
Fast (Just click a smiley face)
Optimised, 3G/EDGE code
Conforms to data protectionstandards (CNIL)
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Customers are happy to take part in your surveys without any assistance.
1 customer = 1 click
How would you rate:
Waiting time at the checkout?
Touch the screen to provide feedback.
The hardware: a tablet tailored to your business needs 9.7 inch screen
Secure, reinforced and resilient screen, case & wiring
Integrated 3G connection
Optimised reception (dedicated antenna)
SFR or Orange 3G card included
Android (proprietary; virusless)
Auto-update
Remote control
Secured
Lightweight design means it is not bulky and fits in with all environments (colour-customisable)
2 formats available; floor standing (1.2m) or desk size
7
Fast, intuitive and easy to use
Interface access via browser
Create a questionnaire in just a few clicks
Change the questions remotely in real time
Activate questionnaires in real time
Tablets can be managed remotely
8
A highly receptive tool.
No staff support necessary.
Easy-to-use interface for rapidly creating questions
Transfer questionnaires to a tablet in just one click
Automatic, in-depth analysis
Sophisticated pre-prepared reports automatically generated
Real-time data accessible online
Results filtered by store/sector/region/country for more in-depth analysis
Reports can be shared with a simple hyperlink
11
Results are clear, relevant, easy to read and analyze
for your business.
Click here to see a sample report on line
Your resources can be efficiently managed: no
time is wasted consolidating results.
Automatic, in-depth analysis
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Automatic, in-depth analysis
14
Sophisticated analysis automatically created for you
Following up on tablet « health check » on Google Maps
