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  • 8/2/2019 Questionnaire Data for Analysis

    1/44

    Male Female

    107 43

    0

    20

    40

    60

    80

    100

    120

    M

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    2/44

    ale Female

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    Student Business Service Housewife

    47 29 54 20

    0

    10

    20

    30

    40

    50

    60

    Student

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    Business Service Housewife

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    Yes No

    145 5

    0

    20

    40

    60

    80

    100

    120

    140

    160

    Yes

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    6/44

    No

    14

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    7/44

    Yes No

    142 8

    0

    20

    40

    60

    80

    100

    120

    140

    160

    Yes

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    8/44

    No

    38

  • 8/2/2019 Questionnaire Data for Analysis

    9/44

    Yes No

    97 53

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    10/44

    Yes

    No

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    Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough

    12 20 16

    0

    5

    10

    15

    20

    25

    Unnecessary chargesdeducted/ Hidden

    costs

    High transactioncosts

    Not safe enough Timc

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    Time consuming in completing a transaction

    5

    e consuming inompleting a

    transaction

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    Internet Banking ATM Mobile Banking oing to the bank personally

    34 73 43

    0

    10

    20

    30

    40

    50

    60

    70

    80

    Internet Banking ATM

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    14/44

    Mobile Banking Going to the bank

    personally

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    Yes Maybe No

    48 77 25

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    16/44

    Yes

    Maybe

    No

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    Very Satisfied Satisfied Neutral Dissatisfie Very

    28 51 18 1 1

    0

    10

    20

    30

    40

    50

    60

    Very Satisfied Satisfied

    7

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    18/44

    Neutral Dissatisfied Very Dissatisfied

    6

    2

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    All services offered 6

    User friendly 4

    Safe 15

    Time Saving 42

    Convenient 30

    0

    All services offered

    User friendly

    Safe

    Time Saving

    Convenient

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    20/44

    5 10 15 20 25 30 35 40 45

  • 8/2/2019 Questionnaire Data for Analysis

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    R1 R2 R3 R4 R5 R6 R7

    Balance Enquiry 1 1 2 1 1 2 1

    Fund Transfer 5 2 4 3 5 1 5

    Bill Payment 3 4 3 2 3 3 3

    Other Services 4 5 5 5 4 5 4

    Mobile/DTH Recharge 2 3 1 4 2 4 2

    Balance Enquiry 117

    Fund Transfer 368

    Bill Payment 259

    Other Services 441

    Mobile/DTH Recharge 270

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    R8 R9 R10 R11 R12 R13 R14 R15 R16

    2 1 1 1 1 1 1 1 2

    5 5 5 4 2 5 5 2 3

    1 3 4 2 3 3 2 4 1

    4 4 3 5 5 4 4 5 5

    3 2 2 3 4 2 3 3 4

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    R17 R18 R19 R20 R21 R22 R23 R24 R25

    1 1 2 1 1 1 1 1 1

    5 3 1 5 4 4 4 4 5

    2 2 3 3 2 3 2 3 3

    4 5 5 4 5 5 5 5 4

    3 4 4 2 3 2 3 2 2

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    R26 R27 R28 R29 R30 R31 R32 R33 R34

    1 2 1 1 2 1 2 1 1

    2 4 3 5 1 5 5 5 5

    4 3 2 3 3 3 1 3 4

    5 5 5 4 5 4 4 4 3

    3 1 4 2 4 2 3 2 2

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    25/44

    R35 R36 R37 R38 R39 R40 R41 R42 R43

    1 1 1 1 1 2 1 1 2

    4 2 5 5 2 3 5 3 1

    2 3 3 2 4 1 2 2 3

    5 5 4 4 5 5 4 5 5

    3 4 2 3 3 4 3 4 4

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    26/44

    R44 R45 R46 R47 R48 R49 R50 R51 R52

    1 1 1 1 1 1 1 2 1

    5 4 4 4 4 5 2 4 3

    3 2 3 2 3 3 4 3 2

    4 5 5 5 5 4 5 5 5

    2 3 2 3 2 2 3 1 4

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    27/44

    R53 R54 R55 R56 R57 R58 R59 R60 R61

    1 2 1 2 1 1 1 1 1

    5 1 5 5 5 5 4 2 5

    3 3 3 1 3 4 2 3 3

    4 5 4 4 4 3 5 5 4

    2 4 2 3 2 2 3 4 2

  • 8/2/2019 Questionnaire Data for Analysis

    28/44

    R62 R63 R64 R65 R66 R67 R68 R69 R70

    1 1 2 1 1 2 1 1 1

    5 2 3 5 3 1 5 4 4

    2 4 1 2 2 3 3 2 3

    4 5 5 4 5 5 4 5 5

    3 3 4 3 4 4 2 3 2

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    29/44

    R71 R72 R73 R74 R75 R76 R77 R78 R79

    1 1 1 1 2 1 1 2 1

    4 4 5 2 4 3 5 1 5

    2 3 3 4 3 2 3 3 3

    5 5 4 5 5 5 4 5 4

    3 2 2 3 1 4 2 4 2

  • 8/2/2019 Questionnaire Data for Analysis

    30/44

    R80 R81 R82 R83 R84 R85 R86 R87 R88

    2 1 1 1 1 1 1 1 2

    5 5 5 4 2 5 5 2 3

    1 3 4 2 3 3 2 4 1

    4 4 3 5 5 4 4 5 5

    3 2 2 3 4 2 3 3 4

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    31/44

    R89 R90 R91 R92 R93 R94 R95 R96 R97

    1 1 2 1 1 1 1 1 1

    5 3 1 5 4 4 4 4 4

    2 2 3 3 2 3 2 3 3

    4 5 5 4 5 5 5 5 5

    3 4 4 2 3 2 3 2 2

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    Total

    117

    368

    259

    441

    270

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    R1 R2 R3 R4 R5

    Unnecessary charges deducted/ Hidden costs 4 2 1 1 3

    Hi h transaction costs 3 3 2 2 4

    Not safe enough 2 4 3 3 1

    Time consuming in completing a transaction 1 1 4 4 2

    Unnecessary charges deducted/ Hidden costs 246

    High transaction costs 311

    Not safe enough 252

    Time consuming in completing a transaction 161

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    R6 R7 R8 R9 R10 R11 R12 R13 R14

    3 4 4 2 2 4 2 1 3

    4 3 3 3 4 3 3 4 2

    2 2 1 4 3 1 4 3 4

    1 1 2 1 1 2 1 2 1

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    35/44

    R15 R16 R17 R18 R19 R20 R21 R22 R23

    4 1 3 4 2 2 1 3 3

    3 4 4 3 3 3 3 4 4

    2 3 2 1 4 4 4 2 2

    1 2 1 2 1 1 2 1 1

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    R24 R25 R26 R27 R28 R29 R30 R31 R32

    2 4 2 1 1 3 3 4 4

    3 3 3 2 2 4 4 3 3

    1 2 4 3 3 1 2 2 1

    4 1 1 4 4 2 1 1 2

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    37/44

    R33 R34 R35 R36 R37 R38 R39 R40 R41

    2 2 4 2 1 3 4 1 3

    3 4 3 3 4 2 3 4 4

    4 3 1 4 3 4 2 3 2

    1 1 2 1 2 1 1 2 1

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    38/44

    R42 R43 R44 R45 R46 R47 R48 R49 R50

    4 2 2 1 3 3 2 4 2

    3 3 3 3 4 4 3 3 3

    1 4 4 4 2 2 1 2 4

    2 1 1 2 1 1 4 1 1

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    R51 R52 R53 R54 R55 R56 R57 R58 R59

    1 1 3 3 4 4 2 2 4

    2 2 4 4 3 3 3 4 3

    3 3 1 2 2 1 4 3 1

    4 4 2 1 1 2 1 1 2

  • 8/2/2019 Questionnaire Data for Analysis

    40/44

    R60 R61 R62 R63 R64 R65 R66 R67 R68

    2 1 3 4 1 3 4 2 2

    3 4 2 3 4 4 3 3 3

    4 3 4 2 3 2 1 4 4

    1 2 1 1 2 1 2 1 1

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    41/44

    R69 R70 R71 R72 R73 R74 R75 R76 R77

    1 3 3 2 4 2 1 1 3

    3 4 4 3 3 3 2 2 4

    4 2 2 1 2 4 3 3 1

    2 1 1 4 1 1 4 4 2

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    42/44

    R78 R79 R80 R81 R82 R83 R84 R85 R86

    3 4 4 2 2 4 2 1 3

    4 3 3 3 4 3 3 4 2

    2 2 1 4 3 1 4 3 4

    1 1 2 1 1 2 1 2 1

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    43/44

    R87 R88 R89 R90 R91 R92 R93 R94 R95

    4 1 3 4 2 2 1 3 3

    3 4 4 3 3 3 3 4 4

    2 3 2 1 4 4 4 2 2

    1 2 1 2 1 1 2 1 1

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    44/44

    R96 R97 Total

    2 2 246

    3 3 311

    1 4 252

    4 1 161