questionnaire data for analysis

8/2/2019 Questionnaire Data for Analysis

1/44

Male Female

107 43

0

20

40

60

80

100

120

M


2/44

ale Female


3/44

Student Business Service Housewife

47 29 54 20

0

10

20

30

40

50

60

Student


4/44

Business Service Housewife


5/44

Yes No

145 5

0

20

40

60

80

100

120

140

160

Yes


6/44

No

14


7/44

Yes No

142 8

0

20

40

60

80

100

120

140

160

Yes


8/44

No

38


9/44

Yes No

97 53


10/44

Yes

No


11/44

Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough

12 20 16

0

5

10

15

20

25

Unnecessary chargesdeducted/ Hidden

costs

High transactioncosts

Not safe enough Timc


12/44

Time consuming in completing a transaction

5

e consuming inompleting a

transaction


13/44

Internet Banking ATM Mobile Banking oing to the bank personally

34 73 43

0

10

20

30

40

50

60

70

80

Internet Banking ATM


14/44

Mobile Banking Going to the bank

personally


15/44

Yes Maybe No

48 77 25


16/44

Yes

Maybe

No


17/44

Very Satisfied Satisfied Neutral Dissatisfie Very

28 51 18 1 1

0

10

20

30

40

50

60

Very Satisfied Satisfied

7


18/44

Neutral Dissatisfied Very Dissatisfied

6

2


19/44

All services offered 6

User friendly 4

Safe 15

Time Saving 42

Convenient 30

0

All services offered

User friendly

Safe

Time Saving

Convenient


20/44

5 10 15 20 25 30 35 40 45


21/44

R1 R2 R3 R4 R5 R6 R7

Balance Enquiry 1 1 2 1 1 2 1

Fund Transfer 5 2 4 3 5 1 5

Bill Payment 3 4 3 2 3 3 3

Other Services 4 5 5 5 4 5 4

Mobile/DTH Recharge 2 3 1 4 2 4 2

Balance Enquiry 117

Fund Transfer 368

Bill Payment 259

Other Services 441

Mobile/DTH Recharge 270


22/44

R8 R9 R10 R11 R12 R13 R14 R15 R16

2 1 1 1 1 1 1 1 2

5 5 5 4 2 5 5 2 3

1 3 4 2 3 3 2 4 1

4 4 3 5 5 4 4 5 5

3 2 2 3 4 2 3 3 4


23/44

R17 R18 R19 R20 R21 R22 R23 R24 R25

1 1 2 1 1 1 1 1 1

5 3 1 5 4 4 4 4 5

2 2 3 3 2 3 2 3 3

4 5 5 4 5 5 5 5 4

3 4 4 2 3 2 3 2 2


24/44

R26 R27 R28 R29 R30 R31 R32 R33 R34

1 2 1 1 2 1 2 1 1

2 4 3 5 1 5 5 5 5

4 3 2 3 3 3 1 3 4

5 5 5 4 5 4 4 4 3

3 1 4 2 4 2 3 2 2


25/44

R35 R36 R37 R38 R39 R40 R41 R42 R43

1 1 1 1 1 2 1 1 2

4 2 5 5 2 3 5 3 1

2 3 3 2 4 1 2 2 3

5 5 4 4 5 5 4 5 5

3 4 2 3 3 4 3 4 4


26/44

R44 R45 R46 R47 R48 R49 R50 R51 R52

1 1 1 1 1 1 1 2 1

5 4 4 4 4 5 2 4 3

3 2 3 2 3 3 4 3 2

4 5 5 5 5 4 5 5 5

2 3 2 3 2 2 3 1 4


27/44

R53 R54 R55 R56 R57 R58 R59 R60 R61

1 2 1 2 1 1 1 1 1

5 1 5 5 5 5 4 2 5

3 3 3 1 3 4 2 3 3

4 5 4 4 4 3 5 5 4

2 4 2 3 2 2 3 4 2


28/44

R62 R63 R64 R65 R66 R67 R68 R69 R70

1 1 2 1 1 2 1 1 1

5 2 3 5 3 1 5 4 4

2 4 1 2 2 3 3 2 3

4 5 5 4 5 5 4 5 5

3 3 4 3 4 4 2 3 2


29/44

R71 R72 R73 R74 R75 R76 R77 R78 R79

1 1 1 1 2 1 1 2 1

4 4 5 2 4 3 5 1 5

2 3 3 4 3 2 3 3 3

5 5 4 5 5 5 4 5 4

3 2 2 3 1 4 2 4 2


30/44

R80 R81 R82 R83 R84 R85 R86 R87 R88

2 1 1 1 1 1 1 1 2

5 5 5 4 2 5 5 2 3

1 3 4 2 3 3 2 4 1

4 4 3 5 5 4 4 5 5

3 2 2 3 4 2 3 3 4


31/44

R89 R90 R91 R92 R93 R94 R95 R96 R97

1 1 2 1 1 1 1 1 1

5 3 1 5 4 4 4 4 4

2 2 3 3 2 3 2 3 3

4 5 5 4 5 5 5 5 5

3 4 4 2 3 2 3 2 2


32/44

Total

117

368

259

441

270


33/44

R1 R2 R3 R4 R5

Unnecessary charges deducted/ Hidden costs 4 2 1 1 3

Hi h transaction costs 3 3 2 2 4

Not safe enough 2 4 3 3 1

Time consuming in completing a transaction 1 1 4 4 2

Unnecessary charges deducted/ Hidden costs 246

High transaction costs 311

Not safe enough 252

Time consuming in completing a transaction 161


34/44

R6 R7 R8 R9 R10 R11 R12 R13 R14

3 4 4 2 2 4 2 1 3

4 3 3 3 4 3 3 4 2

2 2 1 4 3 1 4 3 4

1 1 2 1 1 2 1 2 1


35/44

R15 R16 R17 R18 R19 R20 R21 R22 R23

4 1 3 4 2 2 1 3 3

3 4 4 3 3 3 3 4 4

2 3 2 1 4 4 4 2 2

1 2 1 2 1 1 2 1 1


36/44

R24 R25 R26 R27 R28 R29 R30 R31 R32

2 4 2 1 1 3 3 4 4

3 3 3 2 2 4 4 3 3

1 2 4 3 3 1 2 2 1

4 1 1 4 4 2 1 1 2


37/44

R33 R34 R35 R36 R37 R38 R39 R40 R41

2 2 4 2 1 3 4 1 3

3 4 3 3 4 2 3 4 4

4 3 1 4 3 4 2 3 2

1 1 2 1 2 1 1 2 1


38/44

R42 R43 R44 R45 R46 R47 R48 R49 R50

4 2 2 1 3 3 2 4 2

3 3 3 3 4 4 3 3 3

1 4 4 4 2 2 1 2 4

2 1 1 2 1 1 4 1 1


39/44

R51 R52 R53 R54 R55 R56 R57 R58 R59

1 1 3 3 4 4 2 2 4

2 2 4 4 3 3 3 4 3

3 3 1 2 2 1 4 3 1

4 4 2 1 1 2 1 1 2


40/44

R60 R61 R62 R63 R64 R65 R66 R67 R68

2 1 3 4 1 3 4 2 2

3 4 2 3 4 4 3 3 3

4 3 4 2 3 2 1 4 4

1 2 1 1 2 1 2 1 1


41/44

R69 R70 R71 R72 R73 R74 R75 R76 R77

1 3 3 2 4 2 1 1 3

3 4 4 3 3 3 2 2 4

4 2 2 1 2 4 3 3 1

2 1 1 4 1 1 4 4 2


42/44

R78 R79 R80 R81 R82 R83 R84 R85 R86

3 4 4 2 2 4 2 1 3

4 3 3 3 4 3 3 4 2

2 2 1 4 3 1 4 3 4

1 1 2 1 1 2 1 2 1


43/44

R87 R88 R89 R90 R91 R92 R93 R94 R95

4 1 3 4 2 2 1 3 3

3 4 4 3 3 3 3 4 4

2 3 2 1 4 4 4 2 2

1 2 1 2 1 1 2 1 1


44/44

R96 R97 Total

2 2 246

3 3 311

1 4 252

4 1 161

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