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TRANSCRIPT
RACHEL’S LEMONADE— Goals
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Would our customers recommend our lemonade to their friends?
Why might we have dissatisfied customers?
What steps can we take to make the lemonade stand a better customer experience?
RACHEL’S LEMONADE— Goals
Built questions that will deliver powerful insights
Customized surveys for respondents and displayed only relevant material
Made our surveys visually appealing
Distributed proactively with a personal invitation
Qualtrics Airlines
Please tell us about your experience.
We would like to ask you a short survey about your recent travel experience with QualtricsAirlines. The survey should take only a few minutes of your time and your answers will help us understand how we can better serve you.
Please include your email at the end of the survey to be entered to win a free round-trip ticket valued up to $400. One winner will be selected and notified by email each month.
Account Information | Travel Information | Contact Us | Privacy Policy
This is an automated message sent by Qualtrics Airlines. Replies to this message will not be monitored. Please contact our support team for more questions or concerns.
START OUR SURVEY
Qualtrics Airlines — Goals
To discover if construction is impacting the customer experience.
2 To get feedback about the construction in order to improve.
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3 To avoid exhausting our respondents.
4 To offer a sneak peek at our new boarding process.
Response Data: Embedded Data
http://survey.qualtrics.com/SE/?SID=SV_9NVupcOwc1kU0VT&departure-airport=XXXX&arrival-airport=XXXX&class=XXXX
Differentiating Responses: Embedded Data
Pre-existing Information Survey Programming Filtering &Comparing Data
Qualtrics Airlines — Goals
To discover if construction is impacting the customer experience.
2 To get feedback about the construction in order to improve.
Qualtrics Airlines — Goals
To discover if construction is impacting the customer experience.
To get feedback about the construction in order to improve.
3 To avoid exhausting our respondents.
Qualtrics Airlines — Goals
To discover if construction is impacting the customer experience.
To get feedback about the construction in order to improve.
To avoid exhausting our respondents.
4 To offer a sneak peek at our new boarding process.
Qualtrics Airlines — Goals
To discover if construction is impacting the customer experience.
To get feedback about the construction in order to improve.
To avoid exhausting our respondents.
To offer a sneak peek at our new boarding process.
Alpine Hills School District — Goals
Mixed Distribution – survey a population with different types of contact information
2 Survey Authentication – verify that people taking the survey are who they are supposed to be
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3 Automated Follow Up – automatically schedule emails triggers to key stakeholders and follow up surveys to respondents
Alpine Hills School District — Goals
Mixed Distribution – survey a population with different types of contact information
2 Survey Authentication – verify that people taking the survey are who they are supposed to be
3 Automated Follow Up – automatically schedule emails triggers to key stakeholders and follow up surveys to respondents
Alpine Hills School District — Goals
Mixed Distribution – survey a population with different types of contact information
Survey Authentication – verify that people taking the survey are who they are supposed to be
3 Automated Follow Up – automatically schedule emails triggers to key stakeholders and follow up surveys to respondents
Alpine Hills School District — Goals
Mixed Distribution – survey a population with different types of contact information
Survey Authentication – verify that people taking the survey are who they are supposed to be
Automated Follow Up – automatically schedule emails triggers to key stakeholders and follow up surveys to respondents