quality management system of ivrcl limited
TRANSCRIPT
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Sikkim Manipal University
A PROJECT REPORT
on
EFFECTIVENESS OF QULITY MANAGEMENT
SYSTEM ON IVRCL LIMITED WATER TANK
Under the guidance
Of
u!"itted !#
RANIMA YASMIN
In $artia% fu%fi%%"ent of the re&uire"entfor the a'ard of the degree
Of
MBA
In
Tota% (ua%it# Manage"ent
i))i" Mani$a% Uni*er+it#
e!em"er #$%$
i))i" Mani$a% Uni*er+it# of ,ea%th- Medica% and Techno%ogica% cience+ Di+tance
Education Wing #ndicate hou+e- Mani$a%. /01234
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AC&NO'LEGEMENT
If 'ord+ can !e con+idered a+ a +#"!o% of a$$ro*a% and to)en of ac)no'%edge"ent
then %et the 'ord+ $%a# the hera%ding ro%e of e5$re++ing "# gratitude ac)no'%edge"ent6
At the *er# out+et- I ta)e the $ri*i%ege to con*e# "# gratitude to tho+e $eo$%e 'ho+e
coo$eration- +ugge+tion and heartfe%t +u$$ort he%$ed "e to acco"$%i+h the $ro7ect re$ort
'or)+ +ucce++fu%%#6
I ac)no'%edge "# +incere gratitude to "# Centre (ea) M M Sarma for $er"itting
"e to do the +tud#6
M# +incere than)+ to "# facu%t# guide Mr* A"i)+r ,a-man for hi+ carefu%
+u$er*i+ion- *a%ua!%e guidance and con+tant encourage"ent right fro" the ince$tion to the
+ucce++fu% co"$%etion of "# +u""er $ro7ect6
I 'ou%d %i)e to e5$re++ "# +incere than)+ to a%% the facu%t# "e"!er+ of the De$tt6 Of
8u+ine++ Ad"ini+tration for their +u$$ort6
M# $rofound gratitude to S-ri* .*S* G-/s- GM 0(,1ES2 andS-ri* ilip &r
B/rt-ak+r Seni/r Mana3er 0(,1ES2for gi*ing "e the o$$ortunit# to do "# $ro7ect
'or) in their e+tee"ed organi9ation6
La+t !ut not the %ea+t6 I e5$re++ "# heartfe%t than)+ to a%% other +taff "e"!er of
IVRCL LIMITED- "# $arent+ and friend+ for the ti"e%# he%$ and +u$$ort the# ha*erendered in !ringing "# +tud#- +o it+ re%e*ance in a faithfu% "anner6
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STUENT ECLA,ATION
I here !# dec%are that the $ro7ect re$ort entit%ed at :An Ana%#tic tud# on (ua%it#
Manage"ent of IVRCL LIMITED 'ater tan); +u!"itted in $artia% fu%fi%%"ent of the re&uire"ent+for the degree of Ma+ter of 8u+ine++ Ad"ini+tration to i))i" Mani$a% Uni*er+it#- India-
i+ "# origina% 'or) and not +u!"itted for the a'ard of an# other degree- di$%o"a-
fe%%o'+hi$- or an# other +i"i%ar tit%e or $ri9e+6
P%ace< RANIMA =AMIN
Date< M8A >ourth e"e+ter
Reg6No6
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E4AMINE,5S CE,TIFICATION
Thi+ i+ to certif# that Rani"a =a+"in ha+ +ucce++fu%%# co"$%eted the $ro7ect tit%ed
:(ua%it# Manage"ent #+te"; ado$ted at :IV,CL LIMITE 'ATE, TAN&; for there&uire"ent of $artia% fu%fi%%"ent of Ma+ter of 8u+ine++ Ad"ini+tration M8AB- $rogra"
conducted at PVI Co"$uter Training Centre- a Uni*er+it# +tud# centre of IKKIM
MANIPAL UNIVERIT=6
I 'i+h her a%% +ucce++ in her further Endea*our6
Internal E6aminer E6ternal E6aminer
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CERTI>ICATE
Thi+ i+ to certif# that the $ro7ect re$ort entit%ed
;An ana%#tic +tud# on (ua%it# Manage"ent of IV,CL LIMITE 7ater tank;
u!"itted in $artia% fu%fi%%"ent of the re&uire"ent+ for the degree
Of
Master /8 B+siness A)ministrati/n
Of
i))i" Mani$a% Uni*er+it#
Of
,ea%th- Medica% and Techno%ogica% cience
,e ha+ 'or)ed under "# guidance and that no $art of thi+ re$ort ha+ !een +u!"itted
for the a'ard of an# other Degree- Di$%o"a- >e%%o'+hi$ or other +i"i%ar tit%e+ or $ri9e+ and
that the 'or) ha+ not !een $u!%i+hed in an# 7ourna% or Maga9ine6
,ANIMA YASMIN Certified !#
,e3*N/*9 :%$;#:$;# uide+ ignatureB
UNIVE,SITY STUY CENT,E CE,TIFICATE
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Certified that ,anima Yasmin i+ a +tudent of MBA Final semester ho%ding
Uni*er+it# ,/ll N/*:%$;#:$;#under the ro%% of "# Co%%ege- a Uni*er+it# tud# Centre of
SI&&IM MANI.AL UNIVE,SITYof ,ea%th- Medica% F Techno%ogica% cience+- ha+
co"$%eted hi+ $ro7ect entit%ed
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)no'%edge a!out the !u+ine++ o$eration+ and the ti"e.te+ted "ethod+ of running a
+ucce++fu% !u+ine++6 To "a)e thi+ theoretica% )no'%edge +tronger- the +tudent+ are a++igned
certain $ro7ect+ in *ariou+ organi9ation+ to get an idea of $ractica% 'or)ing +t#%e+6
I 'a+ a++igned to 'or) in IVRCL LIMITED6 The to$ic of +tud# 'a+ =An analyti!
st+)y /n Q+ality Mana3ement /8 IV,CL LIMITE 7ater tank
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CONTENT
C,APTER NO6 TITLE
26 E5ecuti*e u""ar#%e5tronic+- etc6
C-apter > III
22
http://www.hdo.in/http://www.hdo.in/ -
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C/mpany pr/8ile
IVRCL Infra+tructure+ and $ro7ect+ Ltd co""enced o$eration in 2??3 and e+ta!%i+hed it+e%f a+ a$re"ier EPCC F LTK +er*ice $ro*ider 'ith front end engineering ca$a!i%itie+6 Co""encing o$eration+
'ith !ui%ding con+truction a+ c%a++.I con+truction fir" in 2?G0- IVRCL fora#ed into *ariou+ +ocia%
infra+tructure +ector+ %i)e 'ater "anage"ent- road+ and high 'a#- !ridge+- $o'er tran+"i++ion %ine+ 'ith
attendant engineering ca$a!i%itie+ and 'a+ graded a+ one of the de*e%o$er co"$anie+ !# +tate and centra%go*ern"ent6
:O*er a $eriod of ti"e IVRCL ha+ de*e%o$ed core co"$etencie+6 IVRCL no' ha*e a $%atfor" for an#
infra+tructure to !e !ui%t6; What can +to$ an# co"$an# Peo$%e- co"$etenc# %e*e%- finance %i"it6 IVRCLi+ not +hort of an#thing6 It ha+ tre"endou+ credi!i%it#6 With !an)er+ 'ho are 'i%%ing to +u$$ort $ro7ect+6
IVRCL i+ no' %oo)ing to !ench"ar) it+e%f a+ an internationa% co"$an# than)+ to it+ in*o%*e"ent in
$ro7ect+ in a!road6 The co"$an# i+ e#eing 'ater $ro7ect+- de*e%o$"ent of $ort+ it i+ +ourcing a %ocation inAndhra Prade+h +hi$ !ui%ding and fa!rication of co"$onent+ for oi%rig+6
By virt+e /8 its presen!e in !/re se!t/r a!tivity? IV,CL -as re)e8ine) t-e Q+ality /8 li8e in its many
8a!ts* T-is -as !/me t-r/+3- its !/mmitments? !are an) !/n!ern 8/r s/!ietal iss+es an) lar3ely "y 7ay /8
e6perien!e? -avin3 "+ilt +p/n "ri!k "y "ri!k in its tra!k re!/r) /8 a )e!a)e an) a -al8*
IVRCL- i+ toda#- rec)oned a+ a %eader in Infra+tructure !ui%ding and de*e%o$"ent $ro*iding one.+to$turn)e# +o%ution+ on a co+t.effecti*e !a+i+6 IVRCL ha+ !een rated a+ :The >a+te+t ro'ing Con+truction
Co"$an#;6 >ir"%# entrenched in the core +ector acti*it# of infra+tructure %eading to nation !ui%ding-IVRCL +tand+ out for it+ $ioneering 'or) in $ro*iding co"$%ete 'ater +o%ution+ inc%uding 'ater
tran+"i++ion- treat"ent and 'a+te "anage"ent6 The co"$an#+ other infra+tructure acti*it# inc%ude+ road+
and high'a#+- !ridge+ and tran+"i++ion %ine+ 'ith attendant engineering ca$a!i%itie+6Thi+ ha+ co"e a!out through it+ co""it"ent- care and concern for +ocieta% i++ue+ and %arge%# !# the 'a#
of e5$erience- ha*ing !ui%t u$on !ric) in it+ trac) record of decade and a ha%f6
Litt%e 'onder- IVRCL i+ toda#- rec)oned a+ a %eader in infra+tructure !ui%ding and de*e%o$"ent $ro*idingone.+te$ turn)e# +o%ution+ on a co+t. effecti*e !a+i+6
(ea) /88i!e9 >,#dera!ad6A)ministrative /88i!es< . Chennai- Cochin- 8anga%ore- Pune- Ko%)ata- Jodh$ur- Rai$urChhatti+garhB-Ah"ada!ad- MargooaB- De%hi- Jai$ur- Jhar)hand- Pun7a!- 8ihar- 8i%a+$urMPB- 8ho$a%- Jind,ar#anaB-
Ja""u F Ka+h"ir- Kotd'araUttarancha%B6
The co"$an# o$erating 'ith @#e"$%o#ee+ in financia% #ear #$$?in #$$it increa+ed to D@-
in #$$Dthe e"$%o#ee+ are :$D# an) #: in 0#$$;2no' the e"$%o#ee+ are a$$ro5i"ate%# :$$0#$%$26
IVRCL i+ the fir+t co"$an# in the Indian infra+tructure +ector to offer EOP+ to the e"$%o#ee+6 Theco"$an# ai"+ to $ro*ide +ti"u%ating and +afe $rofe++iona% o$$ortunitie+ for it+ $eo$%e6 ,ea%th in+urance
co*erage- Medica% Rei"!ur+e"ent- LTA %ea*e tra*e%B- infor"a% fa"i%# get.together+ and other tangi!%e
and intangi!%e !enefit+- a%% "a)e IVRCL+ $eo$%e "oti*ate a %ot
ire!t an) in)ire!t s+"si)iaries /8 t-e !/mpanyIV,CL9>
%* IV,CL Strate3i! res/+r!es 1 servi!es limite)*
a%e" to%% 'a#+ %i"ited
Ku"ar$a%a#a" to%% 'a#+ %i"ited
Ja%andhar A"ri+tar To%% 'a#+ %i"ited
IVRCL !ui%ding+ $roduct+ %i"ited
#* (in)+stan /rr Oliver limite)
,DO techno%ogie+ %i"ited
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@* IV,CL prime +r"an )evel/pers limite)
IVRCL Mega "a%%+ %i"ited
IVR ,ote%+ and re+ort+ %i"ited
IVR Vana$ra+tha $ri*ate %i"ited
A!+or$tion air con engineer+ $ri*ate %i"ited
IVR PUDL re+ort+ and c%u!+ $ri*ate %i"ited
46 IV,CL 7ater in8rastr+!t+res limite) Chennai 'ater de+a%ination %i"ited
>ir+t TP $ri*ate %i"ited/6 IV,CL .SC pipes private limite)16 IV, envir/nmental* .r/e!ts private limite)
D* Alk/r petr/ limite)
;* IV,CL steel !/nstr+!ti/n an) servi!es limite)
%$* GEO IV,CL en3ineerin3 limite)
%%* IV,CL steel !/nstr+!ti/n 1 servi!es limite)
2@6 IVRCL 'ater infra+tructure %i"ited
%@* IV,CL r/a) t/ll -/l)in3 limite)
%* First ST. private limite)
%:* C-ennai 7ater )esalinati/n limite)
It ha+ t'o Sister !/mpanies?na"e%#< ,indu+tan Dorr.O%i*er %td6
IVR Pri"e Ur!an De*e%o$er+
Hindustan Dorr-Oliver ltd: -
,indu+tan Dorr.O%i*er ,DOB i+ a %eading Indian engineering- $rocure"ent and con+truction co"$an#6
,DO i+ the idea% ac&ui+ition of IVRCL for de+igning- "anufacturing- +u$$%#ing F in+ta%%ing e&ui$"ent-
+#+te"+ F $roce++e+ for %i&uid.+o%id +e$aration and $o%%ution contro% in the fo%%o'ing indu+trie+< Pu%$ and $a$er
Che"ica%+- >ood and $har"aceutica%+ 8re'erie+ and Di+ti%%erie+
Refinerie+ and Petroche"ica%+
Oi% and a+6
Pho+$hatic >erti%i9er+
Indu+tria% and Munici$a% Wa+te Water6
Within thi+ ne' ar"- IVRCL i+ 'e%% 'ithin reach of $o+itioning it+e%f a+ a fu%%.f%edged Kno'%edge Proce++
Out+ourcing ,u! for engineering +o%ution+6
IVR Prime r!an Develo"ers #td< the ai" of IVR $ri"e i+ to create %u5ur#.inten+i*e ur!aninfra+tructure6 I"$%e"entation of ne' techno%ogie+- en*iron"ent +oundne++ and +u$erior co"!ine "a)e
IVR Pri"e+ "o+t de*e%o$"ent6 trong%# entrenched 'ith $ro*en do"ain )no'%edge- e5$erience and
credentia%+6 The $ro7ect+ inc%ude< Re+identia% ,o+$ita%it#
,i%% Ridge +$ring+ E%%a Co"$a++
Vi%%a+ at ,i%% Ridge $ring+ Ma%% at ,i%% Ridge $ring+
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MISSION
=T/ "e!/me a lea)er in in8rastr+!t+re "+siness "y pr/vi)in3 t/tal s/l+ti/nsa"i%# Da# Inde$endence Da#
Re$u!%ic Da#
Co""unit# De*e%o$"ent Progra""e+
Pu!%ic Re%ation+ Progra""e+
IVRCL Ne'+ Letter D,ADKANB
(,>EVELO.MENT .LANS
Training need ana%#+i+
Training !udget
Training ca%endar
Identification of e5terna% training agencie+
IVRCL Vi+ion- Mi++ion tran+"i++ion- Tea"!ui%ding- Po+iti*e Attitude- Di+ci$%ine and +afet#
,ETENTION .LANS
Re*ie' Co"$en+ation P%an+
E"$o'er"ent
Re%ocation to $%ace of choice
In*o%*e in deci+ion "a)ing
A!road $rogra""e+
Create $rofe++iona%i+"
,ard furni+hing %oan Vehic%e %oan
Marriage %oan
Education %oan
C%u! "e"!er+hi$
Recognition for good 'or)
E"$%o#ee +toc) o$tion
,ou+ing %oan
(,>.OLICIES
,u"an Ca$ita% P%anning Recruit"ent e%ection Induction
Training and De*e%o$"ent
Perfor"ance A$$rai+a%
ucce++ion P%anning
Career P%anning
Jo! Rotation and Mu%ti )i%%ing
Jo! Enrich"ent
,R Manua%
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Induction Manua%
afet# Manua%
E5it Inter*ie'+
INTEG,ATE .E,FO,MANCE MANAGEMENT SYSTEM
Da# to Da# to Accounta!i%it#
Indi*idua% oa%+
hort ter" %ong ter" goa%+
Indi*idua% de*e%o$"ent $%an+ Tea" target+
(,SU,VEYS
Organi9ationa% cu%ture
,RD C%i"ate
Training Need Ana%#+i+
Co"$en+ation ur*e#
E"$%o#ee ati+faction
(,SAFETY INITIATIVES
afet# +ur*e#
afet# 8udget
afet# Po%ic#
afet# Manua%
A'arene++ and Training on +afet#
afet# Re*ie'+ and afet# Meeting+
afet# +#+te"+
afet# audit
afet# 8anner+ On +ite e"ergenc# $%an
ero accident +che"e+ for +ite+
LEA,NING CENT,E FO, (UMAN E4CELLENCE
E+ta!%i+h Learning Centre
>re+her Training
Induction Training
In.hou+e Training
E5terna% Training
Ele!tri!al epartment9
E%ectrica% De$art"ent !a+ica%%# dea%+ 'ith "aintenance and re$air+ of e&ui$"ent and
"achine6 The e%ectrica% de$art"ent i+ !a+ica%%# di*ided into t'o $art+ de$ending u$on the
area of 'or) on the $%ant6
The e%ectrica% de$art"ent con+i+t+ of 3 officer+- A"ong the" !oth Degree and Di$%o"a
ho%der engineer6 In addition- to thi+ there are 13 technician+ are there62G
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Civil epartment9
The NPM ha+ 'e%% organi9ed ci*i% de$art"ent 'hich i+ engaged in "odification and
rectification of ci*i% con+truction %i)e road- train+- !ui%ding+ etc6
The ci*i% de$art"ent con+i+t+ of 2@ engineer+ and it i+.
26 Ci*i% P%ant6Ci*i% To'n+hi$ %oo)+ after the ci*i% con+truction of to'n+hi$ and ci*i% $%ant %oo)+ after the
ci*i% con+truction of $%ant6
6
C/rp/rate Citien
A+ a re+$on+i!%e cor$orate citi9en- ,PC i+ co""itted to +ocia% u$%ift and de*e%o$"ent of
the area+ near it+ "i%%+6 It ha+ "ade +ignificant contri!ution to the de*e%o$"ent of the %oca%
co""unit# !# encouraging anci%%ar# indu+trie+ in reenfie%d area+6 It $ro*ide+ hea%th.care
faci%itie+ and encourage+ education- +$ort+ and cu%tura% acti*itie+ in the near.!# *i%%age+6
IVRCL LIMITED ha+ a%+o contri!uted to the con+truction of road+ in the *i%%age+ near it+
"i%%+6 In "an# ad7acent *i%%age+- It $ro*ide+ +afe drin)ing 'ater6
Empl/yment9
IVRCL LIMITED ha+ generated direct e"$%o#"ent for a!out 20333 e"$%o#ee+ and on
a*erage "ore than 23333 indirect 'or)er+ e"$%o#ee+ each #ear6 The# created e"$%o#"ent
o$$ortunitie+ !oth direct and indirect in thi+ region6
Strate3y9
The "i++ion i+ $ur+ued through the fo%%o'ing initiati*e+ in the +u$$%# chainor
e5a"$%e- 'e cou%d e+ta!%i+hor e5a"$%e- a "i++ion that i+ focu+ed on increa+ing "ar)et +hare i+ an
in'ard%# +ee)ing "i++ion 'herea+ a "i++ion that i+ focu+ed on !ringing chea$ digita%
co""unication to the $eo$%e i+ an out'ard%# +ee)ing "i++ion +tate"ent6 >ro" the "i++ion
+tate"ent 'e can a+)- :What affect+ our a!i%it# to acco"$%i+h our goa%; The an+'er+ 'e
get !eco"e our critica% +ucce++ factor+ and it i+ the+e factor+ that +ha$e our o!7ecti*e+or $artia% fu%fi%%"ent of M8A6
To gi*e +uita!%e reco""endation+6
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S!/pe /8 t-e St+)y9
Thi+ $ro7ect i+ done 'ithin the IVRCL LIMITED6
To )no' a!out the (ua%it# Product +trategie+ of IVRCL LIMITED indu+trie+6
To )no' (ua%it# Manage"ent #+te" that ha+ changed o*er a $eriod of ti"e6
To )no' the re&uire"ent of in (ua%it# Manage"ent #+te" on an organi9ation6
To )no' Pro+ and con+ of in (ua%it# Manage"ent #+te"6
To )no' $ractica% a$$%ication of (ua%it# Manage"ent #+te" in IVRCL LIMITED6
To identif# (ua%it# Manage"ent #+te" !ehind $u!%ic +ector indu+tr#6
a"$%e ta)en fro" around 233 $eo$%e6
Limitati/ns9>
The +tud# !eing *er# e5ten+i*e "ight !e *er# difficu%t to co"$%ete 'ithin the
+ti$u%ated ti"e of t'o "onth+6
The $ro7ect "a# +uffer fro" financia% con+traint6
It "a# +uffer fro" !ia+ne++ F ignorance of the re+$ondent+6
,esear!- Met-/)/l/3y9
The +tud# 'a+ de+cri$ti*e in nature and e5ce$t for a fe' in+tance+ 'here +tati+tica%
ana%#+i+ of con+idera!%e region 'a+ u+ed- the re+earcher tried to $re+ent the finding+ in a
+i"$%e for"at6
The re+$ondent+ 'ere +e%ected through +i"$%e rando" +a"$%ing6 The "ethod of contact
'a+ through $er+ona% inter*ie' a+ it 'a+ the "o+t *er+ati%e a"ong+t the a%ternati*e+6 Thi+
he%$ed $ro*ide c%arification to the re+$ondent+ and a%+o had the ad*antage of recordingadditiona% infor"ation and o$inion6
Re+earch De+igninding of the &ue+tion i+ro" NPM
/3B
Out+ider of
the fir"/3B
Percentage
of NPM
Percentage of
Out+ider
Product of
Vardha"n i+
!e+t8B
/ @3 03 43
Product of
IVRCL
LIMITED i+Mediu"MB
23 23 @3 @3
Product of
=NTE i+
!e+t8B
/ 2/ 23 3
No )no'%edge 33 / 3 23
Tota% /3 /3
/1
Percentage Wi+e Re+$ondent+ Vie'
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Tech6 u+ing in
IVRCL
LIMITED i+
%ate+t
Manage"ent Technica%
Wor)er
Ca+ua%
Wor)er
trong%#
agree
@3 2/ 2/ /3
Agree 23 2/ / 3
Wea)
re+$on+e
/ / / 2/
No an+'er 3 3 / /
Tota% / / 3 233
T-e ;t- +esti/na+)ed to the re+$ondent+ to find out if the# ha*e )no'%edge
or not a!out PDCA c#c%e
>inding of the &ue+tion i+inding of the &ue+tion i+inding of the &ue+tion i+inding of the &ue+tion i+or"a% and
infor"a% +#+te"- good and !ad $ractice+ and o%d and ne' cu%ture+ co.e5i+t $roduction
con+i+t+ of a "i5 of %o' *o%u"e of high engineered- cu+to"i9ed $roduct+6 o"eti"e+
"ediu" co%u"n+ of high $erfor"ance $roduct+ 'ith +hort %ife c#c%e+ and +o"eti"e+ high
*o%u"e of high &ua%it# %o' co+t co""oditie+6
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IVRCL LIMITED %td $roduct $roce++ i+ a+ *aried a+ the $roduct+ the# $roduce6 IVRCL
LIMITED %td ha+ ta)en a ne' Manufacturing trateg# or P%an to !ring +tructure or order
into the co"$%e5 en*iron"ent6 The o$tica% $ro$ertie+ are one of the *ita% criteria !e+ide the
co"$etiti*e $rice for $roduct $a$er !oardB +e%ection !# the cu+to"er6
Though "anage"ent $er+onne% are fu%%# a'are of the a!o*e "entioned +#+te"+- there
+ee"+ to !e ignorance a"ong the +u$$ort +taff+ and ca+ua% 'or)er+ to +o"e e5tent6
The feed!ac) generated during the +tud# he%$+ to identif# the area+ 'here need+"anage"ent+ attention to increa+e the effecti*ene++ of ERP and TPM +#+te"+ in IVRCL
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