quality in the triangle conference...register now: asqraleigh.eventbrite.com early bird registration...

REGISTER NOW! asqraleigh.eventbrite.com | For More Information, contact Stuart Walker, ASQ Raleigh Conference Chair, at 919-491-2634 or email [email protected]. REGISTER NOW! asqraleigh.eventbrite.com | For More Information, contact Stuart Walker, ASQ Raleigh Conference Chair, at 919-491-2634 or email [email protected]. 1616

ASQ RALEIGH SECTION 1113

PO Box 5589

Cary, NC 27512-5589

ASQ RALEIGH’S 2018 QUALITY IN THE TRIANGLE CONFERENCEOrganizational Transformation and the Quality ProfessionalMay 15, 2018

PRE & POST-CONFERENCE WORKSHOPS May 14,16 & 17, 2018

REGISTER NOW: asqraleigh.eventbrite.comEarly Bird Registration ends April 30, 2018

QUALITY IN THE TRIANGLE CONFERENCE TUESDAY, MAY 15, 2018 Organizational Transformation and the Quality Professional

NORTH CAROLINA STATE UNIVERSITY

McKimmon Center, 1101 Gorman Street, Raleigh, NC 27606

ASQ Raleigh Conference and Pre-Post Conference Workshops | May 15 -18, 2018

Pre & Post Conference WorkshopsMay 14, 16 & 17, 2018

REGISTER NOW: asqraleigh.eventbrite.com

https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://asq-raleigh-may15-2018-qit-conference.eventbrite.comhttps://asq-raleigh-may15-2018-qit-conference.eventbrite.com

REGISTER NOW! asqraleigh.eventbrite.com | For More Information, contact Stuart Walker, ASQ Raleigh Conference Chair, at 919-491-2634 or email [email protected]

ASQ RALEIGH QUALITY IN THE TRIANGLE CONFERENCEOrganizational Transformation and the Quality Professional

And ASQ Raleigh Pre and Post Conference Workshops | MAY 14 - 17, 2018North Carolina State University | McKimmon Center, 1101 Gorman Street, Raleigh, NC 27606

REGISTRATION FEES Early Bird Registration:Members &

Non-Members

Early Bird Registration:Students &

Retired Members

Regular and Onsite Registration:Members &

Non-Members

Regular and Onsite Registration:Students &

Retired Members

WORKSHOP #1 May 14, 8:00 am – 5:00 pmProblem Solving and Personal Style $249 $249 $299 $249

WORKSHOP #2 May 14, 8:00 am – 5:00 pmImproving Reliability Using Designed Experiments $199 $199 $249 $199

ASQ QUALITY IN THE TRIANGLE 2018 CONFERENCEOrganizational Transformation & the Quality ProfessionalTuesday, May 15, 2018, 7:30 am – 4:30 pm

$99 $99 $129 $99

WORKSHOP #3 May 16 & May 17, 8:00 am – 5:00 pm ASQ Certified Quality Inspector (CQI) preparation course

This workshop is being presented in partnership with ASQ. For all registration information: https://asq.org/training/certified-quality-inspector-certification-preparation-cqicpasq

WORKSHOP #4 May 16 & May 17, 8:00 am – 5:00 pmWriting Exceptional Audit Reports

$349 $349 $399 $349

WORKSHOP #5 May 16, 8:00 am – 12:00 pmStrategic Business Partner Skills: Looking Beyond the Cost of Quality

$149 $149 $189 $149

WORKSHOP #6 May 16, 8:00 am – 12:00 pm Improve communication through fishbone diagrams and the Five Why’s

$149 $149 $189 $149

WORKSHOP #7 May 16, 1:00 pm – 5:00 pmReducing Waste and Misunderstandings in International Projects

$149 $149 $189 $149

REGISTER NOW! asqraleigh.eventbrite.com Early Bird Registration ends on April 30, 2018

McKimmon Center Floorplan

https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://asq-raleigh-may15-2018-qit-conference.eventbrite.comhttps://asq-raleigh-may15-2018-qit-conference.eventbrite.com


ASQ Raleigh 2018 Quality in the Triangle Conference and Pre & Post Workshops At-A-Glance

MAY 14 — PRE-CONFERENCE WORKSHOPS

8:00 am - 5:00 pm Problem Solving and Personal Style (Refreshments and lunch provided) Jeffrey Soper, Executive Director, ISBPI Inc

8:00 am - 5:00 pm Improving Reliability Using Designed Experiments (Refreshments and lunch provided)

Mark Crossley, President and Principal Consultant, Quality Management Associates, Inc

MAY 15 — ASQ RALEIGH QUALITY IN THE TRIANGLE CONFERENCE

7:30 - 8:00 am Conference Registration, Continental Breakfast, and Exhibits All Conference Participants

8:00 - 8:15 am Welcome 1. Stuart Walker, ASQ Raleigh Conference Chair2. Kelli Collin, ASQ Raleigh Section Chair

8:15 - 9:15 am Opening Keynote: Future Quest- Transformation in Context Jeffrey Soper, Executive Director, ISBPI Inc.

9:15 - 9:45 am Exhibits and Networking All Conference Participants

CONCURRENT SESSIONS -1A, 1B, 1C

9:45 am - 12:00 pm Session 1A: Strategic Business Partner Skills – Understanding Financial Statements

Jeffrey Soper, Executive Director, ISBPI Inc.Dace Richardson

9:45 - 10:45 am Session 1B: Using Project Management Principles and Tools to Advance Six Sigma Projects and Increase Their Probability of Success

Sonja Kinzlmaier, Program Manager, Merz,North America

9:45 - 10:45 am Session 1C: Adopting Lean Quality Concepts for Improved Communication and Operational Results

Sam Yankelevitch, CEO, Xpress Lingo Solutions

CONCURRENT SESSIONS - 2A, 2B

11:00 am - 12:00 pm Session 2A: Critical Review of Process Capability Analysis Mark Crossley, President and Principal Consultant,Quality Management Associates, Inc.

11:00 am - 12:00 pm Session 2B: Driving Process Improvement using Project Management Tools and Principles

Fang Zhou, Senior Consultant, Valeocon Management Consulting

12:00 - 1:00 pm Lunch, Exhibits and Networking All Conference Participants

CONCURRENT SESSIONS - 3A, 3B, 3C

1:00 - 3:00 pm Session 3A: Strategic Business Partner Skills — Selling Quality Jeffrey Soper, Executive Director, ISBPI Inc.Jason Spiegler, Senior Director, Industry PortfolioDevelopment, Siemens PLM

1:00 - 2:00 pm Session 3B: How to Identify, Influence, and Enable Leaders to Support Quality Systems and LeanSigma Programs

David Ball, Senior Director, Clinical Quality Management, IQVIA™

1:00 - 2:00 pm Session 3C: The Hidden Value of ASQ Membership Jim Spichiger, Chair, ASQ Inspection Division

CONCURRENT SESSIONS - 4A, 4B

2:15 - 3:15 pm Session 4A: Thriving in a Changing World: How Successful Organizations Embrace and Thrive with Change

Nancy Jokovich, President, Jokovich Consulting

2:15 - 3:15 pm Session 4B: Leadership to Improve Performance Steve Greer, External Engagement Leader, Corporate Quality Assurance, Procter & Gamble

3:30 - 4:00 pm Closing Remarks Stuart Walker, ASQ Raleigh Conference Chair

MAY 16 & MAY 17 — POST-CONFERENCE WORKSHOPS

May 16 & 178:00 am - 5:00 pm

ASQ Certificated Quality Inspector Preparation Course Please Note: This workshop is being presented in partnership with ASQ. For all registration information, please go to www.asq.org https://asq.org/training/certified-quality-inspector-certification-preparation-cqicpasq

James Spichiger, Chair, ASQ Inspection Division

May 16 & 17 8:00 am - 5:00 pm

Writing Exceptional Audit Reports Mary Chris Easterly, Associate Director, Quality System Improvements, Merck

May 16 8:00 am - 12:00 pm

Strategic Business Partner Skills: Looking Beyond the Cost of Quality Jeffrey Soper, Executive Director, ISBPI Inc.Dace Richardson

May 16 8:00 am - 12:00 pm

Improve Communications through Fishbone Diagrams & the Five Whys Sam Yankelevich, CEO, Xpress Lingo Solutions

May 16 1:00 - 5:00 pm

Reducing Waste and Misunderstandings in International Projects Sam Yankelevich, CEO, Xpress Lingo Solutions

May 17 8:00 am - 12:00 pm

Strategic Business Partner Skills: Daring a Different Perspective on Quality’s Value Proposition

Jeffrey Soper, CEO, ISBPI Inc.Jason Spiegler, Senior Director, Industry Portfolio Development, Siemens PLM

https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651


Future Quest – Transformation in ContextJeffrey Soper, Ph.D., Executive Director, ISBPI Inc. For more information about the speaker, please see page 13.

One of the latest buzzwords associated with organizations and change is transformation.

In this keynote address, Dr. Soper will explore

• the term “transformation,”

• the ramifications associated with it, and

• the implication on the Quality function and Quality professionals

OPENING KEYNOTE | 8:15 – 9:15 AM

CONCURRENT SESSIONS 1A: 9:45 AM – 12:00 PM | 1B & 1C: 9:30 – 10:45 AM

SESSION 1A 9:45 am – 12:00 pm Strategic Business Partner Skills: Understanding Financial StatementsA fundamental tool in understanding business, and more importantly your business, is the ability to accurately interpret key

financial statements. In this interactive session, the facilitators will help you develop practical working knowledge of financial

statements and the power they contain. Speakers

JEFFREY SOPER, Executive Director, ISBPI Inc.

DACE RICHARDSON For more information about these speakers, please see page 13.

SESSION 1B 9:45 – 10:45 am

Using Project Management Principles and Tools to Advance Six Sigma Projects and Increase Their Probability of Success A good idea for a Six Sigma project (or any project) is not enough. In order to ensure that projects are delivered on time and in budget,

consider using project management principles and tools to run your projects. This presentation will help you understand and use

principles and tools of project management to enhance the results of your projects.

During this session, participants will discuss and learn about:

• Six Sigma Process vs. Project Management Process

- Similarities and Differences

• Benefits of Project Management

• Project Management 101 – PM101

- Project Management Process

- Principles of Project Management

- Practical Tools of Project Management

Session Objectives: After the session, the participants will:

• Understand the basic concepts of Project Management

• Know where to get more information on Project Management

• Be able to use several Project Management Tools to increase the success of projects

Speaker

SONJA KINZLMAIER, Program Director, Merz, N.A. For more information about the speaker, please see page 13.

ASQ RALEIGH QUALITY IN THE TRIANGLE | May 15 , 2018

https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651


ASQ RALEIGH QUALITY IN THE TRIANGLE | May 15 , 2018

CONCURRENT SESSIONS 2A & 2B | 11:00 AM – 12:00 PM

SESSION 2A 11:00 AM – 12:00 PM

Critical Review of Process Capability AnalysisWhile the concept of process capability is not new, there are some details that need to be discussed. This paper will focus on some of

those issues.Consider the following questions:• Is there a real difference in the Cpk and Ppk and which one is better?• What is the sample size used to determine Ppk?• How confident are you that your index really represents the true level of performance for your process?• Is there an index that considers the target in addition to the specification limits?

• Why do we need so many indices — 41 to date?

These considerations will be discussed and also the recommendations for use.

Speaker

MARK CROSSLEY, President, Quality Management Associates, Inc.

For more information about the speaker, please see page 11.

SESSION 2B 11:00 AM – 12:00 PM

Driving Process Improvement using Project Management Tools and PrinciplesIn recent years, pharmaceutical companies have implemented Operational Excellence (OpEx) in their R&D organizations to improve

productivity but have had only limited success. Practitioners and management started to question the effectiveness of process-focused

improvement methodologies.

The objective of this presentation is to help the audience 1) understand the role and limitation of process improvement methodologies in

pharmaceutical R&D and 2) apply project management to drive process improvement.

Based on lessons learned from numerous process improvement projects in pharmaceutical organizations, the presenter illustrates

a number of challenges OpEx practitioners face, and argues that two of our long-held assumptions in process improvement can

prevent us from seeing the real problems. Keeping in mind three critical concepts when applying OpEx methodologies in R&D can

help practitioners overcome resistance and design better solutions.

The presenter recommends a balanced approach that integrates process management with an organization’s project management

capability, and as a result, better engages the stakeholders and delivers both short-term results and long-term improvement.

Organizations can implement the approach by following a six-step process outlined in the presentation.

Speaker

FANG ZHOU, Senior Consultant, Valeocon Management Consulting For more information about the speaker, please see page 15.

SESSION 1C 9:45 – 10:45 am Adopting Lean Quality Concepts for Improved Communication & Operational ResultsAdapting Jidoka, PDCA and “right the first time” to the process of communication has proven that these concepts can positively influence

the alignment of teams to drive quality interactions. While the concept of quality is conventionally associated with a standard against

which we validate that a product or service meets customers’ requirements, we can expand its usefulness to improve problems caused by

miscommunication. Collaboration and coordination are crucial for success, and considering the physical distance, cultural and language

differences in our globalized economy, these new risks are exerting pressure on our critical process value chains. The so called “soft”

issues that inflict a real hard impact on our quality, delivery and cost are often left unchecked, even though they weigh heavily on the root

causes of expensive defects. We already possess the skills and tools and need only take responsibility to help reduce misunderstandings.

Speaker

SAM YANKELEVITCH, CEO, Xpress Lingo Solutions For more information about the speaker, please see page 15.



CONCURRENT SESSIONS 3A: 1:00 – 3:00 PM | 3B & 3C: 1:00 – 2:00 PM

SESSION 3A 1:00 – 3:00 PM

Strategic Business Partner Skills — Selling QualityWithout question, the Quality function has the potential to add tremendous value.

Unfortunately, Quality often lacks the compelling story through which to communicate this potential.

In this two-hour session, the facilitators will explore the most common ways of selling quality and the underlying philosophy behind

these approaches to determine where they fall short.

Speakers

JEFFREY SOPER, Executive Director, ISBPI Inc.

JASON SPIEGLER, Senior Director, Siemens PLC For more information about these speakers, please see pages 13 & 14.

SESSION 3B 1:00 – 2:00 PM

How to Identify, Influence, and Enable Leaders to Support Quality Systems and LeanSigma Programs.Have you ever wondered why your organization constantly has the same problems occurring over and over again? Or why employees

don’t follow processes? And ultimately you (as a Quality professional) are constantly turned to by leadership to solve the same issues

that results in quality defects, dissatisfied customers, late deliverables, increased cost, and low employee job satisfaction.

There is not a one item fix for all solutions for these issues, however, there is one solution that when done right, does set up the

conditions and expectations for the other elements of an effective and efficient operation to occur to improve these problem areas.

When we have a leader that is on fire and motivated to get things done in the right way and has a spark of interest in the operation that

produces the product or service, then the ability for improvement is much easier and the results are better. So leaders do influence

the Quality System and LeanSigma programs and can either improve the efforts, or cause the quality of the organization to decline

therefore increasing the pace of waste proliferation to occur.

In this session we will explore how to identify which leaders you need to influence and how to recognize those leaders’ motivations and

behaviors. You will learn some approaches that you can use to help your leaders to be better enablers and supporters of the Quality

System/LeanSigma programs.

Speaker

DAVID BALL, Senior Manager, Clinical Quality Management, IQVIA™ For more information about the speaker, please see page 11.

SESSION 3C 1:00 – 2:00 PM

The Hidden Value of ASQ membershipUpon joining, new ASQ members are provided a long list of membership benefits that show the value a person will obtain for their

annual registration fee. However, what is not provided is the extensive list of hidden benefits and value that an astute person acquires

over time. This presentation will help you shorten the learning curve! Nearly two dozen non-advertised but meaningful benefits of being

an ASQ member will be provided and explained throughout this presentation.

Speaker

JIM SPICHIGER, Chair, ASQ Inspection Division For more information about the speaker, please see page 14.



CONCURRENT SESSIONS 4A & 4B | 2:15 – 3:15 PM

SESSION 4A 2:15 – 3:15 PM

Thriving in a changing world: How successful organizations embrace and thrive with changeChange happens in all organizations, large and small, and in every type of industry. Research shows that most change initiatives fail

to achieve the stated objectives. In almost all cases, the change must happen while the business is running, creating tension in the

organization. Successful organizations have learned how to:

• determine the most promising improvements,

• deploy the change where needed, and then

• measure the effectiveness of the improvement.

Supportive leadership during any change process is critical to achieve the results of the projected outcomes. Effective models of

leadership in change initiatives will be reviewed.

Groups will be challenged to determine the potential impacts of projected improvements. Then, large group discussions will examine

which change initiatives will likely be most effective.

Speaker

NANCY JOKOVICH, President, Jokovich Consulting For more information about the speaker, please see page 12.

SESSION 4B 2:15 – 3:15 PM

Leadership to Improve Human PerformanceLeadership creates and reinforces the culture of quality in an organization. A common cultural challenge is human error, which can lead

to poor quality, significant costs, customer service outages, and significant regulatory risk. The keys to improving human performance

lie in changing our approach to leadership and creating a strong quality culture.

This session uses case studies from the personal care industry, where a site reduced human error by over 50% and achieved significant

improvement across all business KPIs. Learn the 5 leadership keys to success for improving human performance and become a

change agent in your organization.

Speaker

STEVE GREER, Corporate QA External Engagement Leader, Proctor & Gamble For more information about the speaker, please see page 12.



WORKSHOP 2 PRE-CONFERENCE One-DayMonday, May 14, 8:00 am – 5:00 pm

Includes lunch and refreshments | ASQ Members who participate in

this ASQ Raleigh workshop will receive 0.8 RUs.

IMPROVING RELIABILITY USING DESIGNED EXPERIMENTS

LEADER: MARK CROSSLEY For more information about the speaker, please see page 11.

The workshop will give a brief introduction to the concepts of

Reliability, Mean Time Before Failure (MTBF), Weibull Analysis,

and other methods to evaluate and verify your reliability.

The reliability discussion will follow with demonstrations on

how to perform a Design of Experiments (DOE) to improve

reliability. There will be a “Hands-On” activity using an

11-factor device. Teams will compete to achieve the best

process outcome. This workshop will enable you to use Design

Experiments (DOE) to improve reliability.

WORKSHOP 1 PRE-CONFERENCE One-DayMonday, May 14, 8:00 am – 5:00 pm



PROBLEM SOLVING AND PERSONAL STYLE

LEADER: JEFFREY SOPER For more information about the speaker, please see page 13.

Through the completion of a series of highly-interactive

discussions, and large and small group activities, workshop

participants will be able to:

1. Identify and capitalize on their individual problem-solving

style as identified through an individual, on-line

psychometric tool and workshop activities;

2. Leverage differing problem-solving styles using critical

and creative thinking skills through small group

interaction and workshop activities; and

3. Facilitate enhanced individual and small group

problem-solving effectiveness.

This workshop will leave you with an understanding how

personal problem-solving styles can benefit you and your

organization.

You can support this year’s Food Drive by bringing food or donating money at the conference. The Raleigh Branch of the Food Bank of Central & Eastern North Carolina serves

thirteen counties. Within those counties, there are more than 314,680 people who live

in “food insecure households,” and over 100, 000 of those are children. For every dollar

($1.00) donated, the Food Bank provides 5 meals to people living with food insecurity.

“FIGHTING HUNGER IN 34 COUNTIES... SO NO ONE GOES HUNGRY.”

PLEASE BRING A DONATION TO THE FOOD BANK AT THE ASQ RALEIGH 2018 CONFERENCE!

ASQ RALEIGH PRE-CONFERENCE WORKSHOPS 1 & 2, May 14, 2018

REGISTER NOW! asqraleigh.eventbrite.com Early Bird Registration ends on April 30, 2018

https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://asq-raleigh-may15-2018-qit-conference.eventbrite.com


POST-CONFERENCE WORKSHOPS 3 & 4 (Two-Day) May 16-17

WORKSHOP 3 POST CONFERENCE Two-DayWednesday & Thursday, May 16 - 17 8:00 am – 5:00 pm



ASQ CERTIFIED QUALITY INSPECTOR (CQI)

PREPARATION COURSE*

Leader: James Spichiger For more information about the speaker, please see page 14.

The Certified Quality Inspector (CQI) Course focuses on

preparation for the ASQ CQI certification exam. Attendees

should have previous learning and/or experience in the topic.

The course material is designed as a review to aid quality

inspectors or individuals looking to achieve their CQI

certification. Attendees of this course should have some prior

knowledge of statistics, metrology, calibration, and inspection

and test, as this course is designed as a review of the subject

areas needed for the CQI exam.

The course will assist participants to:

1. Understand the content covered by the four main

domains in the ASQ CQI BoK.

2. Practice the concepts contained in the ASQ CQI BoK.

3. Become familiar with questions similar to those on the

ASQ CQI exam.

*Note: This is an ASQ.Org Course. Please visit https://asq.org/

training/certified-quality-inspector-certification-preparation-

cqicpasq for more information about the course and to register

for the course.

WORKSHOP 4 POST CONFERENCE Two-DayWednesday & Thursday, May 16 - 17 8:00 am – 5:00 pm



WRITING EXCEPTIONAL AUDIT REPORTS

Leader: Mary Chris Easterly For more information about the speaker, please see page 12.

You conducted a thorough audit: observed processes, reviewed

procedures and records, and interviewed personnel. How do you

communicate the results to gain the maximum benefit?

By writing a clear, concise audit report!

Ineffective audit reports:

• Inhibit continuous improvement of the evaluated systems

• Lead to confusion about requirements, and

• Waste time addressing insignificant issues.

Exceptional audit reports:

• Communicate gaps in compliance to the audit sponsor, and

• Facilitate the auditee’s response to gaps in compliance,

identifying appropriate corrections, corrective actions, and/or

preventive actions.

Attendees will identify the crucial elements of an exceptional

audit report, review examples of poorly written observations, and

practice writing unambiguous observations (gaps in compliance).

A workbook and electronic templates will be provided.

Note: Most examples provided are from ISO 9001 or

pharmaceutical/medical device good manufacturing practices

audits, but principles presented apply to reports for any type of

quality audit.

ASQ RALEIGH POST-CONFERENCE WORKSHOPS 3 & 4 (Two-Day) May 16 & 17, 2018



ASQ RALEIGH POST-CONFERENCE WORKSHOPS 5 & 6 (Half-Day) May 16, 2018

WORKSHOP 5 POST CONFERENCE Half-DayWednesday, May 16 8:00 am – 12:00 pm

Includes refreshments | ASQ Members who participate in this ASQ

Raleigh workshop will receive 0.4 RUs.

STRATEGIC BUSINESS PARTNER SKILLS: LOOKING BEYOND

THE COST OF QUALITY

Leaders: Jeffrey Soper and Dace Richardson For more information about these speakers, please see page 13.

As a function, Quality has placed a great deal of emphasis on

the topic of the Cost of quality.

In this highly interactive case-based session, the facilitators

will help participants develop a broader and more holistic

perspective on the value-added potential Quality truly offers—

an added value that even executives will not ignore.

This workshop builds upon the information provided in the

conference session, Strategic Business Partner Skills:

Understanding Financial Statements.

WORKSHOP 6POST CONFERENCE Half-DayWednesday, May 16 8:00 am – 12:00 pm



IMPROVE COMMUNICATION THROUGH FISHBONE

DIAGRAMS AND THE 5 WHYS

Leader: Sam Yankelevitch For more information about the speaker, please see page 15.

Using case studies and examples from real business

situations, quality professionals will have hands-on experience

on how to use fishbones and the 5 Whys to reduce problems

rooted in miscommunication.

The seminar redefines the process of communication in a way

we can adapt our quality and lean skills to perform correctives

and continuous improvement.

The solutions proposed in the seminar are an opportunity

for quality and lean professionals to lead their organizations

toward improved communication and reduce unwanted costs

associated with this “soft” factor.

Learning Objectives:

1. Define the process of communication in quality terms.

2. Grasp where “defects” can happen.

3. Outline new contributing categories for a

communication process fishbone.

4. Practice the use of fishbone and the 5 Whys to

determine root causes and design countermeasures.

After this half-day seminar, participants will view the use of

Fishbone Diagrams and the 5 Whys in a whole new light.



THANK YOU TO OUR 2018

ASQ QUALITY IN THE TRIANGLE CONFERENCE SPONSOR

WORKSHOP 8 POST CONFERENCE Half-DayThursday, May 178:00 am – 12:00 pm



STRATEGIC BUSINESS PARTNER SKILLS: DARING A DIFFERENT PERSPECTIVE ON QUALITY’S VALUE PROPOSITION

Leaders: Jeffrey Soper and Jason Spiegler For more information about these speakers, please see pages 13 & 14.

Like many functions, Quality is often compelled to substantiate

and quantify the value added by the function. This interactive

session is intended to help you develop new perspectives

and leverage different skills to enhance your effectiveness

in creating value in your organizations; identify tangible

ideas to develop and apply these skills as part of your

personal development strategy. This workshop builds upon

the information provided in the conference session entitled

Strategic Business Partner Skills: Selling Quality.

WORKSHOP 7 POST CONFERENCE Half-DayWednesday, May 161:00 – 5:00 pm



REDUCING WASTE AND MISUNDERSTANDINGS IN INTERNATIONAL PROJECTS

Leader: Sam Yankelevitch For more information about the speaker, please see page 15.

When projects require the involvement of team players from

other countries, the possibility of misunderstandings can have

a negative impact on the quality, timeline, scope, and budget of

the project.

Variation associated with multiple languages, different

cultures, and physically separated team players, creates

additional levels of complexity, increasing risk for the project.

This seminar clarifies questions surrounding language,

culture, and distance with a mindset that allows lean-quality

professionals to grasp these subjects and address them with

their current skillset.

ASQ RALEIGH POST-CONFERENCE WORKSHOPS 7 & 8 (Half-Day) May 16-17, 2018



SPEAKER BIOS

DAVID BALL

Senior Manager, Clinical Quality Management, IQVIA™

”The organization can change. We just have to set up the conditions and expectations for change to occur.”

This is a quote that David uses to help drive improvement in businesses to remove waste and improve the

quality of product or service/transaction-related deliverables.

David has 27 years of experience in Quality Management and LeanSigma in four different Fortune 500

companies spanning Automotive and Pharmaceuticals industries. He is passionate about not just being good

at producing products and services, but being the best. Driving out waste, improving processes and building

quality systems that prevent defects are the areas that he has focused on in his career. He has a BBA

degree from King University in Bristol, TN and three ASQ Certifications-CMQ/OE, CSSBB, and CQT. He

is certified through a previous company as a Lean Sigma Master Black Belt and a certified Good Clinical

Practices expert.

Some of David’s accomplishments are:

• Led multiple companies to achieve ISO-9000, ISO-14000, TS-16949 registration

• Nominated for Industry Week Magazine “Top Ten Plants” in North America

• A Malcolm Baldridge Award Winner

• A Virginia Senate Productivity, Quality Award Winning Medallion Level

• A GSK Presidents Award Winner for Sustainability for implementing a 3.0 Mega Watt roof top solar array that will make a

facility net neutral on energy consumption in York, PA

David resides in the Raleigh area with his family where he loves the outdoors, especially boating, hunting, and camping. David is

constantly working with organizations, including non-profits and churches, to improve their operations.

David Ball’s ASQ Raleigh Conference Session 3B: How to Identify, Influence, and Enable Leaders to Support Quality Systems and

LeanSigma Programs.

MARK CROSSLEY

President, Quality Management Associates, Inc.

Mark is president and principal consultant for Quality Management Associates, Inc., and provides technical

expertise and training in the application of statistical methods for quality improvement. His skills are the

culmination of over thirty years’ experience as a quality manager, quality engineer, and internationally

recognized consultant. He has taught numerous seminars for the national American Society for Quality on

topics including Quality Engineering, Design of Experiments, Statistical Process Control, and Advanced

Topics in SPC. He has developed award-winning methods of instruction and twice been the recipient of

ASQ’s “Faculty Excellence Award” for being one of their highest rated instructors.

His professional and academic credentials include a Bachelor’s degree in Chemistry/ Mathematics and

a Master of Science in Quality Assurance from California State University. He is the author of The Desk

Reference of Statistical Quality Methods and is certified by the American Society for Quality as a Certified Six Sigma Black Belt

(CSSBB), a Certified Quality Engineer (CQE), a Certified Reliability Engineer (CRE), a Certified Quality Manager (CQMgr), and a Certified

Quality Auditor (CQA). He is also a Master Six Sigma Blackbelt and has met rigorous requirements of the Institute of Management

Consultants to be recognized as a Certified Management Consultant.

Mark Crossley’s ASQ Raleigh Conference Session 2A: Critical Review of Process Capability Analysis, Pre-Conference 1-Day Workshop #2.



SPEAKER BIOS

MARY CHRIS EASTERLY

Associate Director, Quality System Improvements, Merck

Mary Chris is the Associate Director, Quality System Improvements, Merck. She is a past ASQ Raleigh

Section Chair. Mary Chris has over 29 years in FDA regulated industry conducting global quality audits and

internal audits. She was a reviewer of CQA Handbook, 4th edition, and has presented “Writing Exceptional

Audit Reports” workshop at six Audit Division Conferences and several QIT conferences. Mary Chris holds

CQA, CQM/QE and CPGP certifications.

Mary Chris Easterly’s ASQ Raleigh Post Conference 2-Day Workshop #4.

STEVE GREER

Corporate QA External Engagement Leader, Proctor & Gamble

Steve Greer is the External Engagement Leader in Corporate Quality Assurance for the Procter & Gamble

Company. In this capacity, he is responsible for building collaborative relationships with global boards of

health and industry associations. Steve is also responsible for GMP intelligence and strengthening internal

quality capability to deliver consumer delight and regulatory compliance of products. He was recently

awarded the James N. Gamble Award, the highest recognition to individuals in Quality Assurance who have

made outstanding leadership contributions which have resulted in major business benefits.

Steve is on the core team of the ISPE Quality Metric initiative. He is also co-chair of the Quality Assurance

Committee of the Personal Care Products Council and has previously served as the chairman of the

Pharmaceutical Industry Association QA committee. He has spoken at and helped lead numerous industry conferences and

workshops with organizations such as ASQ, ISPE, PCPC, PIA-PR, and CBI.

Steve Greer’s ASQ Raleigh Conference Session 4B: Leadership to Improve Human Performance

NANCY JOKOVICH

President, Jokovich Consulting

President of Jokovich Consulting, Nancy Jokovich is a recognized leader in organizational excellence,

working for over twenty years in large, global companies such as Texas Instruments and Solectron,

followed by seven years on staff at the national Baldrige Performance Excellence Program. Nancy is an

ASQ CMQ/OE.

Nancy Jokovich’s ASQ Raleigh Conference Session 4A: Thriving in a changing world: How successful

organizations embrace and thrive with change.



SONJA KINZLMAIER Program Director, Merz, N.A.

Sonja Kinzlmaier is a Program Manager at Merz North America in Raleigh, NC. Sonja works in R&D to

develop, coordinate and deliver projects for Aesthetic products. She leads cross functional teams everyday

using the tools and techniques of Project Management to deliver projects in alignment with business,

quality, schedule and cost requirements.

Sonja has experience across many areas of industry including government, education, medical devices

and electronics manufacturing. She holds certifications as a Project Management Professional, a Certified

Quality Engineer and a Six Sigma Green Belt. Sonja is active in the local chapter of Project Management

Institute, NCPMI, as a team lead for the Community of Practice for Program Management Office.

Sonja has a BS in Electrical Engineering from Rensselaer Polytechnic Institute, an MS in Mathematics from the University of

Massachusetts at Amherst and an MEd in Secondary Mathematics from the University of Massachusetts at Lowell.

Sonja Kinzlmaier’s ASQ Raleigh Conference Session 1B: Using Project Management Principles and Tools to Advance Six Sigma

Projects and Increase Their Probability of Success.

DACE RICHARDSON

Dace has worked in Operations/Supply Chain for over 35 years. He has worked for Caterpillar, Aerojet

Rocketdyne, Northrop Grumman, Eaton, Ingersoll Rand, SPX, and General Electric. He has held positions

as Vice President of Operations, General Manager, Divisional Ops/Excellent Leader, and New Technology

Development Specialist. As a “Change Agent” with hands on experience driving results to the bottom line,

Dace has worked on low and high-volume product lines to ensure product quality and adherence to

production goals. He currently works with CEO/Board of Directors’ and business leaders to assess, design,

and implement effective business solutions.

Dace Richardson’s ASQ Raleigh Conference Conference Session 1A: Strategic Business Partner Skills -

Understanding Financial Statements, Post Conference ½ Day Workshop #5.

JEFFREY SOPER

Executive Director, ISBPI Inc.

Jeff is a “seasoned corporate warrior” and highly effective executive coach with a wide variety of industry,

consulting and academic experience spanning a variety of industries and functional areas. Utilizing his

proprietary framework and associated methodology, he has accurately assessed and positively influenced

the development and performance of seasoned and emerging executives alike. Jeff is particularly adept in

successfully facilitating individuals’ and organizational transformation. Jeff is highly effective in coaching

leadership in multicultural and multigenerational settings. As a consultant, Jeff is actively engaged in

diagnosing, developing, implementing, and evaluating strategy and solutions for organizations experiencing

performance challenges and externally induced transformations. Reflecting his research and experience,

Jeff has developed and facilitates numerous professional development seminars and management

development programs across a wide range of topics ranging from leadership development, ethics, and change management to

creativity, innovation and organizational development. Dr. Soper is Executive Director of ISBPI Inc., an international not-for-profit

center focused on three key elements of success: People, Performance and Problem-Solving.

Jeffrey Soper’s ASQ Raleigh Conference Keynote, Sessions 1A: Strategic Business Partner Skills - Understanding Financial

Statements and 3A: Strategic Business Partner Skills - Selling Quality, and Pre-conference 1-Day Workshop #1, and

Post-Conference 1/2 Day Workshops #5 and #8.

SPEAKER BIOS



JIM SPICHIGER

Chair, ASQ Inspection Division

Jim has over thirty years’ experience in the quality profession as a manager, coach, engineer, black belt,

and auditor. He has a degree in Mechanical Engineering from Villanova University, is a licensed

Professional Quality Engineer, is a certified Lean Six Sigma Master Black Belt, and holds eight ASQ

Certifications.

Mr. Spichiger is currently employed as a Business Improvement Officer at Park National Bank, Newark,

Ohio, where he leads numerous Six Sigma projects and lean initiatives, mentors Six Sigma Green Belts,

is the sole developer and trainer for Park’s internal Lean Six Sigma courses, and is responsible for

implementing process improvements throughout the bank.

Besides experience in financial services, Mr. Spichiger has worked in the following industries: telecommunications, manufacturing

& assembly, machining, nuclear, defense, and construction.

Jim Spichiger’s ASQ Raleigh Conference Session 3C: The Hidden Value of ASQ Membership, Post-Conference 2-Day workshop #3.

JASON SPIEGLER Senior Director, Siemens PLC

Jason Spiegler has worked in the Life Sciences and Technology industries for 18 years in various Quality,

Business Development roles. Jason has worked for large companies such as Johnson and Johnson and

start-up companies such as CHF Solutions, Inc., Vyteris, Inc., and Helicor, Inc. At Helicor, he served as the

Head of Quality and FDA Correspondent, responsible for implementing and managing all elements of the

Quality System.

Jason is currently with Siemens PLM where he is leads the industry portfolio development teams for

Medical Devices and Electronics. Jason holds an Executive MBA from Baruch College and attended Penn

State University where he earned a B.S. in Mechanical Engineering with a concentration in Engineering

Leadership Development. Jason is an ASQ Certified Quality Auditor (CQA), Certified Quality Engineer

(CQE), and Certified Manager of Quality/Organizational Excellence (CMQ/OE). He is also very active in ASQ, as a past Board Member

and current Chair for the ASQ Emerging Quality Leaders Program.

Jason Spiegler’s ASQ Raleigh Conference Session 3A: Strategic Business Partner Skills – Selling Quality.

SPEAKER BIOS



For more information, contact:

Stuart Walker, ASQ Raleigh Conference Chair

[email protected]

Office: 919-433-8048 or Mobile: 919-491-2634

SAM YANKELEVITCH

CEO, Xpress Lingo Solutions

Sam is an author, trainer and international conference speaker, whose expertise is focused on the

problems miscommunication is creating for organizations in the growing complexity of global supply

chains.

He is currently the CEO of Xpress Lingo Solutions, a leader in communication improvement processes and

team alignment, specializing in the supply chain’s need for quality interactions, aligned teams, and a fast

response toward sustainable solutions. Sam has published three books: Lean Potion #9- Communication:

The Next Lean Frontier, Global Lean: Seeing the New Waste Rooted in Communication, Distance and

Culture, and Lean Communication: Applications for Continuous Process Improvement. His works combine

a Lean journey with a quality mindset, and global operational experience toward solutions for reducing

costly waste rooted in misunderstandings. He has trained numerous teams and presented at conferences such as the ASQ World

Conference on Quality and Improvement, BMW Manufacturing Supplier Diversity Conference, University of South Carolina Darla

Moore School of Business, Syracuse University Supply Chain Improvement Symposium, and Kaizen Institute Congress in San Luis

Potosi, Mexico. Sam is a founding member of the Supply Chain Advisory Board of the Appalachian State University of North Carolina

and a member of the Operational Excellence Society Advisory Board. Sam served as the VP and General manager of a German-based

automotive supplier and prior to that as the President and CEO of Ideace, an international manufacturer and exporter of lock and

hardware products.

Sam Yankelevitch’s ASQ Raleigh Conference Session 1C: Adopting Lea Quality Concepts for Improved Communication and

Operational Results, Post-Conference 1/2 Day Workshops #6 and #7.

FANG ZHOU

Senior Consultant, Valeocon Management Consulting

Fang Zhou is Senior Consultant with Valeocon Management Consulting, with 16 years of experience in

R&D, manufacturing, and process improvement in the life science industry. He received his Bachelor’s

from Georgia Tech and Ph.D. from Yale. He is a certified Lean Six Sigma Master Black Belt and Project

Management Professional.

Fang Zhou’s ASQ Raleigh Conference Session 2B: Driving Process Improvement using Project

Management Tools and Principles

SPEAKER BIOS

15REGISTER NOW! asqraleigh.eventbrite.com Early Bird Registration ends on April 30, 2018
https://www.eventbrite.com/e/asq-raleigh-2018-quality-in-the-triangle-conference-tickets-43067031651https://asq-raleigh-may15-2018-qit-conference.eventbrite.com

quality in the triangle conference...register now: asqraleigh.eventbrite.com early bird registration...

Documents