presentation quality conference
TRANSCRIPT
Process centric organizations
Do we need process improvement ?Do we need process improvement ?
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Lean management
Six Sigma
Business process management
Do we need :
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About…MUNCA
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Indo-European “werg” (5500 years)
Old German “werkan” (2500 years)
Old English “weorc, worc” – something well
done, action, business, military fortification
WORK
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Sanskrit : “Rabh-ate” become military commander
Latin : Labor – will to transform, to make a
sustainable thing, to make it last for long time
Latin family: LAVORO (italian), LABOR (spanish), LAVOR (portuguese)
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The origin of Romanian word : MUNCA ?
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Old slavonian: “mąka”
Megl : “moncă”
MUNCA
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Slavona veche : “mąka”
Megl : “moncă”
Múncă – pain, torture.
Cuvantul romanesc : MUNCA
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The numbers indicate the processes steps
The lines show:
Moving one working object (eq order,
complaint, form etc) ...
... By one employee…
... At a given moment !!!;
Before improvement – lot of muncaBefore improvement – lot of munca
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After improvement – less muncaAfter improvement – less munca
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New process 3 times faster !
Other examplesOther examples
- Number of manual activities reduced from 30 to 2
- Number of decision points reduced from 27 to 5
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METHODOLOGY DECISION TREE
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Process Management Kaizen
DMAIC
DFSS
Just Do It
Lean
Process performance understood?
Can the problem be
solved in less than 5 days? Is it a
process flow/ cycle time problem?
Is it a variation /
defect driven problem?
Is a new process or redesign
required?
Start
Is thesolution to
the problem simple & known?
No
Yes
No
Explore Other Methodologies
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Decision treeDecision tree
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Organizational Index rating.
40% 60%
Organizational Readiness
27%
•New culture
•Getting started
•Lean•Six sigma
•Word Class Enterprise
•Progress
0% 20% 80% 90%
Time
•Traditional Enterprise
Process Improvement Journey
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Ascendis Process Management
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Ascendis Process Management
CEE Training Center
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20 years relevant experience
Master black belt Project
management in numerous processoptimisationprograms
Projects in variousindustriesworldwide: Energy, Minning, Banking in USA, ASIA, EUROPE
President of Lean Six Sigma International Association of Professionals (www.lssiap.org)
20 years of relevant experience
LEAN Six Sigma Master Black Belt
Quality Professional Deliver LEAN and
Six Sigma Green Belt & Black Belt training worldwide
Leading LEAN Six Sigma projects in the field of energy, IT, banking, industry(France, Switzerland, UK, Nederlanden, Romania)
Alexandra Niculae
8 years relevant experience
LEAN Six Sigma Black Belt
Project experience using LEAN methods
Numerous process optimisation projects in various industries
Relevant experience in Chemicals, Oil and Pharma
4 years of project experience in financial fields
Dolf Hannert Constantin Stan
20 year of relevant experience
Didier Varlot
12 years relevant experience
Lean Six Sigma Master Black Belt
HR Professional Deliver Lean and Six
Sigma Green Belt & Black Belt training
Leading Lean Six Sigma projects in the field of energy, banking, industry
Managing Human Resources Department
Laura Marin
20 years of top management positions (C level)
StrategyManagement Professional
Deliver process management coaching worldwide
Leading process improvement projects in the field of energy, manufacturing, industry (France, Switzerland, UK, Brasil, US, Romania)
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We are transforming
“MUNCA” in “WORK !”
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“If you can't describe what you are doing as a
process, then you don't know what you're
doing.”
W. Edwards Deming
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Lean management
Six Sigma
Business process management
WHAT NEXT ?