quality at speed

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QUALITY @ SPEED Peter Cochrane cochrane.org.uk ca-global.org COCHRANE a s s o c i a t e s Sunday, 7 July 13

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Quality is now something most people can take for granted. The products they buy and services they enjoy perform to high levels of reliability and quality year on year. But it wasn’t always that way! We arrived here through the incremental improvement of our technology and processes over many decades. At better than 6 sigma hardware components now provide us with quality vehicles, phones, computers, food, clothing, services and lives. But we cannot relax! Quality is not a destination, it is the lifeblood of what we do and achieve, and we are approaching a new and very different era sometimes defined as the ‘Second Industrial Revolution’. This involves the printing and programing of materials as opposed to the smelting, molding, machining and laborious assembly of components into ‘products’. And as this far more evolutionary and eco friendly time now approaches, it also offers the only visible route to global sustainability through the minimization of energy and material use, whilst achieving a near 100% recycling. Mother nature optimizes nothing, she looks to the survival of ‘The Fortunate’ and achieves this by targeting ‘Good Enough‘ solutions and levels of performance. This model fits well with our anticipated future of rapid change, shortened usage lifetimes, and knowledge creation rates that will make it impossible for any of us to keep up to date with developments. Today Medical Doctors see a knowledge half life of 5 years, Physicists enjoy 13 years, but technologists get only 1 year if they are lucky! This is already manifest in the traffic and activity on The Internet and in The Cloud, with Social Networking/Working, BYOD, and the migration of innovation to the edge of networks. The emergence of AI information systems and distributed manufacturing is also running in parallel. So, our challenge is now to anticipate, adapt, and change in advance of the technology driven changes to come. For sure, quality and quality systems will be drastically different in another 30 years. Quality taken for granted will have to become quality at speed!

TRANSCRIPT

Page 1: Quality at Speed

QUALITY@ SPEED

Peter Cochranecochrane.org.uk

ca-global.org

COCHRANE a s s o c i a t e s

Sunday, 7 July 13

Page 2: Quality at Speed

Incremental change and steady technological progress has allowed us to realise and maintain high quality products and services decade after decade......we have become masters of design, production, delivery, and support...

Sunday, 7 July 13

Page 3: Quality at Speed

We are expert at designing and creating hardware based systems of very high quality and reliability from concatenated components that exhibit known imperfections and limitations in performance...

...failures and limitations are counterbalanced!

Sunday, 7 July 13

Page 4: Quality at Speed

We have not enjoyed the same level of success in the realm of software and it still remains a challenging arena...

...but we have attainedworkable levels of quality through the applicationof good practice, and theevolution of standards...

Sunday, 7 July 13

Page 5: Quality at Speed

Our Systems and Services now perform and deliver to a very high standard & level of quality

Sunday, 7 July 13

Page 6: Quality at Speed

BUT; this is not the finishing line, nor is it the end of the story....

Sunday, 7 July 13

Page 7: Quality at Speed

B e c a u s e W E

Are ENTER I NG

A NEW ERA

- Less deterministic- Emergent behaviours- Highly networked- Shorter half lives- Far more organic- Faster change

More evolut ionary than des igned

Sunday, 7 July 13

Page 8: Quality at Speed

Computing power, creativity and innovation, is migrating to the periphery, toward the individual, it is multi-device, multi-screen - and it is going global...people and things on-line...

Sunday, 7 July 13

Page 9: Quality at Speed

Sunday, 7 July 13

Page 10: Quality at Speed

Human inabil ity

& l im itationsYears

Hal

f Life

of K

now

ledg

e

Physics <13 years

Medic < 5 years

ITC < 1 year

Time YearsSunday, 7 July 13

Page 11: Quality at Speed

Years

Hal

f Life

of K

now

ledg

e

Time Years

Our mathematical framework

is limited to < 5 variables

Sunday, 7 July 13

Page 12: Quality at Speed

Sunday, 7 July 13

Page 13: Quality at Speed

THinG THAT

Th i n k L I N K

Communication,CollaborationAutonomy, Evolution, AI + ALSocial Nets, Work, Interaction

And they have a natural ability to synchronize without external stimulus or influence

Sunday, 7 July 13

Page 14: Quality at Speed

IN TH IS WORLD

TH ING BECOME

LESS CLEARExpertise in short supply

No real experience base Outcome unpredictable

Knowledge sparseDefinitions difficult

Standards lacking

V i r g i nT e r r i t o r y

Quality will be different !

Sunday, 7 July 13

Page 15: Quality at Speed

OUR PAST LOOKS LIKE

THIS - BUT THE

FUTURE

MIGHT

NOT !

Sunday, 7 July 13

Page 16: Quality at Speed

perfection is

the enemy

of good

Enough

Sunday, 7 July 13

Page 17: Quality at Speed

What Does

Mean ??

Sunday, 7 July 13

Page 18: Quality at Speed

IT MEAns doing

sufficient

- Hitting the target once- Using miniminimal energy

- Overcoming multiple unknowns- Coping wi thmul t ip le var iab les

Sunday, 7 July 13

Page 19: Quality at Speed

MOther

Nature

- Optimises nothing

- Minimizes energy and material used

- Improves to a point of equilibrium and sometimes superiority and then ceases all improvement

These are the key principals of all natural systems and applicable to those we are now engineering for the future...

. . . e m e r g e n t behaviour is the net and natural result !

Sunday, 7 July 13

Page 20: Quality at Speed

and sacrif ices organismswithout a care or thought

MOther

Nature

Taps on the door of

Survival ofthe

Fortunate

Sunday, 7 July 13

Page 21: Quality at Speed

THE REALLY

B A D N E W S

We are not good at complexity and/or non-linear systems:

- limited dimensional thinking- no general mathematics- no general theory- lack of expertise- minimal experience- evolutionary thinking is raw- emergent behaviours largely

unpredictableSunday, 7 July 13

Page 22: Quality at Speed

T H E B I G

Question

Will any of our tried and tested design and quality control methods and techn iques work in the new a n d f a r m o r e complex future ??

Sunday, 7 July 13

Page 23: Quality at Speed

AND;what will

success look

like ?

“A satisfactory result by a mechanism or mechanisms t h a t w e d o n ’ t f u l l y understand, cannot fully characterize or quantify, and non optimal in the traditional sense”

Sunday, 7 July 13

Page 24: Quality at Speed

Speed

Technology

DemandChange

Expectation

NetworkingInnovation

AI AL

Accepta

nceAdaptatio

n

Sunday, 7 July 13

Page 25: Quality at Speed

An accelerating

Cycle

...with more and more machine defined and dominated

cycles and integrated components

Sunday, 7 July 13

Page 26: Quality at Speed

HOW Will

All This

S ha p e

Up AND

W h a t

will the

END GAME

LOOK LIKE ?

Sunday, 7 July 13

Page 27: Quality at Speed

Sunday, 7 July 13

Page 28: Quality at Speed

Will make new and very differentdemands of us, our infrastructures, the

way we design, produce, deliver, manage, and organise societies, companies, people... quality.....

A world of

of more

things

than

people

Sunday, 7 July 13

Page 29: Quality at Speed

now is the time to

start thinking

Thank You

cochrane.org.uk

ca-global.org

COCHRANEa s s o c i a t e s

Sunday, 7 July 13