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Management FundamentalsConcepts, Applications, Skills Development

Operations, Quality,Technology, and Information

Control Systems15 A

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Time-Based Competition

Strategies to

increase thespeed of going

fromcreativity to

delivery.15-1

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OperationsI. Classifying

OperationsSystems

Tangibility ofproducts

Customerinvolvement

Flexibility Resources and

technology

II. DesigningOperationsSystems

Product mixand design

Facility layout Facility location

Capacityplanning

III. ManagingOperationsSystems

Organizing andleading

Forecasting andscheduling

Inventory control Materials require-ment planning

Quality control

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Customer Involvement Operations are make-to-stock,

make-to-order, orassemble-

to-order.

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Operations Flexibility

Products are

producedcontinuously,

repetitively,

in batches, or

individually.

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Product Mix

Includes: Number of

product lines

Products withineach line.

Mixture of goodsand serviceswithin each line.

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Facilities Layout

Product Layout

Inputs Transformation Transformation Transformation Output

Transformation

Inputs

Transformation

Transformation Output............................ ............................

Process or functional layout

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(continued)

Cellular layout

Inputs Output

Transformation

Transformation

Fixed-position layout

Inputs Output

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Priority Scheduling

Continuous evaluationand reordering of the

sequence in whichproducts will beproduced by using 3

priorities: First come-first served

Earliest due date

Shortest operating time 15-8

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Inventory Control

The process ofmanaging rawmaterials, work-in-process,

finished goods,and in-transitgoods.

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Inventory Control within the

Systems ProcessDelivery to

Customer

In-Transit

Inventory

Damage Control

Outputs

Finished Goods

Inventory

Rework Control

Transformation

Work-in-Process

Inventory

Concurrent

Control

Inputs

Raw Materials

Inventory

Preliminary

Control

Feedback

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Quality Control

The process

of ensuringthat all 4types of

inventorymeetstandards.

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1. Put people beforethings.

2. Always be nice -- nomatter how busy you are.

3. Take your time with

people.

4. Be polite. Say please,thank you, youre welcome.

5. Dont discriminatewith your service.

6. Avoid jargon.

6 Rules

ofCustomerHuman

Relations

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Statistical Process Control(SPC)

Aids indetermining if

quality iswithin theacceptablestandardrange.

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External Environment

Labor Force Shareholders Society Technology Government Economy Customers Competitors Suppliers

Internal Information Department

The Information Systems Process

InputsData

Computer InputDevices

Keyboard Modem Disk/CD-ROM Mouse Scanner Light Pen Tape

Other Computers

TransformationProcess Data

Computer Storage RAM

Hard Drive Disk/CD-ROM TapeComputer Processor CPU

OutputsInformation

Computer OutputDevices

Video Monitor Printer Modem Disk/CD-ROM Tape Other Computers

Other Internal Departments

Marketing Operations Finance Human Resources Other

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Transactionprocessing3 Types

ofInformationSystems

Managementinformation

Decisionsupport

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Information Network

Remote facilities/Telecommuters

Customers HeadquartersFacility

Suppliers

Databases

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