© 2015 – Proprietary and Confidential Information of Qognify

Rail Operations SolutionImproving Rail Companies’ Operational Intelligence

The importance of “how”

Seidman, Dov (2011-09-19). How: Why How We Do Anything Means Everything. John Wiley and Sons.

“”

There’s no secret to the what; the secret is in the how.

Jack Welch, Former CEO

Ensuring a Safe and Efficient Railway System

3

Rail Organizations Mission Statement (What)

Act of Terrorism

Gas leak

Railway system situations spectrumIm

pact

X 1000X 10,000X100X

Switch slowly degrading

Crew Running Late

Slippery tracks

Switch failure

Signal Post Malfunction

Collision

Derailment with casualties

Electricity Failure

Difficult coordination of real-time response

Railway is a complex environmentSlow decision making

Inefficient staff deployment

Costly business interruptions

Police Department

City EOC

Emergency Services

Fire Department

RailMaintenance

Rail Security

Sensors People Systems Processes

Traffic Control

Transport Authority

Implications of situations handling on rail delays

Delivering a better railway for a better Britain, Network Rail, Annual Return 2014

Table 2.2: 2013/14 PPM by sector for England & Wales and Scotland (%)

By Sector PPM Actual PPT TargetLondon & South East 89.6 93.0Long Distance 86.9 92.0Regional 91.0 92.0England & Wales (total) 89.8 92.6Scotland 91.4 92.0

Table 2.4 Delays to all train services

Network Rail-attributed delays 2009/10 2010/11 2011/12 2012/13 2013/14Total delay minutes (incl. minor operators) 8,197,572 8,980,387 8,418,938 8,876,041 9,581,446

1 Minute Delay =£73Total Cost of Delays= £670M

Escalation cycle – from a minor event to a mega crisisIm

pact

X 1000X 10,000X100X

Abnormal Pump Temperature

Undetected Pump Failure

Pipe Pressure Rising

Pipe Failure and Oil Spill!

Holistic management of rail situations’ spectrumIm

pact

X 1000X 100,000X100X 10,000X

Incident

Failure

InspectionAnomaly

Crisis

Faster information dissemination facilitates efficient collaboration

Actions are guided by standard operating procedures

Monitor execution of routine inspections

Detect asset performance anomalies

Solution Overview

Responders

The situation today

Sensors

Responders

Stakeholders

Overload ofInformation

InefficientResponse

Operations Center

Operator 3Operator 2Operator 1

Ops CenterAccessControl

BuildingManagement

Video Fire &Safety

Audio SCADA

GIS WeatherAlerts

Situation Management with SituatorOperations Center

Operator 3Operator 2Operator 1

Sensors

AccessControl

BuildingManagement

Video Fire &Safety

Audio SCADA

GIS WeatherAlerts

Responders

Responders

Stakeholders

Ops Center

Integration&

Correlation

Extensive Library Of GatewaysAdvanced Correlation Engine

LocationTime

Severity Sensors

How to RespondWhat’s Happening

Where it’s Happening

Adaptive Response Actions

Advanced Workflows

Investigation & Reporting

Detailed Reporting

Situation Awareness

Situation Management

From disparate systems and complex decision trees…

Manual Tasks

Text & Phone

Paper handbooks and scenarios

GIS Map VisualizationAdaptive response workflows Virtual Video Matrix

…To Situational Awareness & Best Practice Driven Response

Sensors People Systems Processes

Faster identification, response, recovery & debriefing

Advanced Situation Management Increased efficiency without increasing headcount

Situational Awareness and Management

Video

Adaptive Response Plans

GIS

Police Department

City EOC

Emergency Services

Fire Department

RailMaintenance

Rail Security

Traffic Control

Transport Authority

Operational Intelligence Center

KPI VISUALIZATION- CURRENT STATUS

MONITOR LEADING INDICATORS

TREND ANALYSIS

Director of Operations Supervisor

Understanding business status (organization’s scorecard)Monitor Business and Service KPIs

Decision support tools: variety of relevant data available in (near) real timeProviding snapshot of current status across the organization’s facilities and departments

Director of Operation View - Current Status

# of Accidents

PPM # of Asset Failures

Personnel Load

4 77% 52 75%

Incidents Geo View

Railway Status 67 Active Incidents 79% Operational

# Delayed Services (> 15 min) by TOC

Lowest Availability Routes

Asset Monitoring

ScotRail 25

15

Section A

Section B

Section C

85% Operational

55 % Operational

70% Operational

7

2

Ice Storm

Quality of Service

High Severity Incidents

8

4

7

24

SLA missed

Dispatches today

Maintenance work orders beyond SLA

Asset failures

Weather Alerts

Corss Country

Greater Anglia

Supervisor – Live Dashboard

Crisis Management

Demand and supply of information during crisis

Peer-to-Peer topology disseminates information faster than hierarchal topology

Chaotic phase Consolidation phase After Care phase

Dem

and

& S

uppl

y

Desired Situation

Vs.

Time

Current Situation

Information Availability

Demand for Information

Real time information sharing & response collaboration

RailPersonnel

Traffic Management

Incident Response: Part of Normal Operation

Maintenance

Security

Operational Control Center (OCC)

Real time information sharing & response collaboration

RailPersonnel

Traffic Management

Operational Control Center (OCC)

Crisis Mode Operation

Maintenance

Security

Responders

What Makes Qognify Unique?

Big Data and Actionable Operational IntelligenceTransforming Data Into Operational Intelligence

IntelligenceFrom a single incident to multiple incidents & overall view of the business Advanced analytics and reporting tools unlock hidden insights – Operational Intelligence

ActionAutomated and actionable procedure – Adaptive workflows transform best practices into SOPs – Visualization of actionable data

InformationSituational Awareness – Powered by correlation and analysis – Common operating pictures

Data Black Box – Integrates and collects structured and unstructured data sources

THANK YOU