making rail organizations safer and smarter · transforming situation management solutions into...
TRANSCRIPT
Udi Segall
Making Rail Organizations Safer and Smarter
Transforming Situation Management solutions into Actionable Intelligence
Qognify Public Transport Customers
Bangalore Metro
SNCB
Lima Metro
TianjinMetro
INDUSTRIAL AGE INFORMATION AGE AGRICULTURAL AGE
Historical perspective - The evolution of economic power Ec
on
om
ic p
ow
er
“He or she, who own the data and can interpret the data in today and tomorrow’s economy, will build the most powerful businesses of the future.”
Alec Ross, Industries of the future, 2016
176012,000 BC 1992
RAW MATERIAL – IRON & COAL
Means- Factories and Mines
Means - Plows and Horses
RAW MATERIAL - LAND
RAW MATERIAL - DATA
Means- Analytic
Qognify rail customers were able to…
ACCELERATE INCIDENT HANDLING BY 60%
INCREASE RIDERSHIP THANKS TO IMPROVED SENSE OF SECURITY
DOUBLE OPERATORS EFFICIENCY
ANTICIPATE PASSENGERS VOLUME DURING SUPER BAWL 2014
Railway is a complex environment
5
Police Department
City EOCEmergency Services
Fire Department
RailMaintenance
Rail Security
Traffic Control
Transport Authority
Difficult to coordinate response in real time
Slow decision making
Inefficient staff deployment
Costly delays, shutdowns
Sensors People Systems Processes
Need to address a variety of challengesIm
pac
t
X 1000X 100,000X100X 10,000X
Incident
Failure
Inspection
Anomaly
Crisis
Probability
Act of Terrorism
Gas leak
Railway system situations spectrum
7
Imp
act
X 1000X 10,000X100XProbability
Switch slowly degrading
Crew Running Late
Slippery tracks Switch failure
Signal Post Malfunction
Collision
Derailment with casualties
Electricity Failure
Easier to deal with problems when they are small…Im
pac
t
X 1000X 10,000X100X Probability
Abnormal Pump Temperature
Undetected Pump Failure
Pipe Pressure Rising
Pipe Failure and Oil Spill!“Safe organization effectively resolves incidents that
smart organization avoids.” Udi Segall , Qognify
Actionable intelligence for all
xEffectiveness EfficiencyActionable Intelligence x (full situation spectrum)
Doing the right things Doing things right
Situational Awareness Situation Management
More Insights
Actionable Intelligence according to Qognify
KPI Monitoring
Proactive Response
Flawless Execution
Faster Resolution
Better Compliance
Responders
The situation today
Sensors
Responders
Stakeholders
Overload ofInformation
InefficientResponse
Operations Center
Operator 3Operator 2Operator 1
Ops Center
AccessControl
BuildingManagement
VideoFire &Safety
Audio SCADA
GISWeather
Alerts
Situation management with QognifyOperations Center
Operator 3Operator 2Operator 1
Sensors
AccessControl
BuildingManagement
VideoFire &Safety
Audio SCADA
GISWeather
Alerts
Responders
Responders
Stakeholders
Ops Center
Integration&
Analysis
Extensive Library Of GatewaysAdvanced Rule Engine
LocationTime
Severity Sensors
How to Respond
Adaptive Response Actions
Advanced Workflows
Supervisor/ CxO
Operational Dashboards & Reports
Situation Awareness
Situation Management
Advanced Situation Management Faster identification, response, recovery & debriefing Increased efficiency without increasing headcount
Sensors People Systems Processes
OPERATOR
SUPERVISOR RAIL EXECUTIVE
FIELD PERSONNEL
ACTIONANBLE INTELLIGENCE FOR ALL
Virtual Video Matrix
OPERATOR - SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE
Share live stream?
YES NO
Notify when arrived to the location
Notify when failure has been diagnosed
Notify if additional resources are required
Provide an ETA for resolution
Was the problem fixed?
09 July 16
Switch Failure
Share live stream?
YES NO
Notify when arrived to the location
Notify when failure has been diagnosed
Notify if additional resources are required
Provide an ETA for resolution
Was the problem fixed?
Can normal operation be resumed?
09 July 16
Truck Collision
Can normal operation be resumed?
FIELD PERSONNEL – COLOBORATIVE & BEST PRACTICE DRIVEN RESPONSE
SHIFT SUPERVISOR – ANALYSIS OF CURRENT AND NEAR-TERM PERFORMNCE
Supervisor view – Current status
Real time snapshot of current status across the facilities and departments
Shift Supervisor Current Status
Real time monitoring of leading Indicators for proactive detection of performance anomalies
Leading Indicators
Compares volume of forecasted flights to expected runway capacity
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EXECUTIVE - MONITORING BUSINESS AND SERVICE KPI
KPI Visualization
Monitor Business and Service KPIs: Understanding business status (organization’s scorecard)
KPI Monitoring –SLA Violations
Trend and Pattern Analysis for effective root-cause analysis
SUMMARY
Qognify manages and analyzes all incident data
http://www.asmconsortium.net/defined/sources/Pages/default.aspx
Technology
36%People &Work context
42%Process
22%
Typical Incident’s Data Breakdown
OPERATOR
SUPERVISOR RAIL EXECUTIVE
FIELD PERSONNEL
SITUATIONAL AWARENESS & BEST PRACTICE DRIVEN RESPONSE
• MONITOR BUSINESS AND SERVICE KPIS
• TREND AND PATTERN ANALYSIS
• SNAPSHOT OF CURRENT STATUS• MONITORING OF LEADING
INDICATORS
COLLABORATIVE & DATA-DRIVEN RESPONSE
THANK YOU