qbq! the question behind the question · qbq! the question behind the question practicing personal...
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QBQ! The Question Behind the Question
Practicing Personal Accountability at Work and in Life
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ac·count·abil·i·ty
\ ə-ˌkau̇n-tə-ˈbi-lə-tē \
: the quality or state of being accountable
especially: an obligation or willingness to
accept responsibility or to account for
one's actions
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What is QBQ?
A tool that enables individuals to
practice personal accountability by
making better choices in the moment.
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Essence of QBQ
Personal accountability is the essence of
QBQ, which is making better choices in the
moment by asking better questions.
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Activity
If personal accountability is about “making
better choices,” identify two good choices
you’ve made lately and two lousy ones.
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QBQ Guidelines
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Don’t Ask Why
1. Why don’t others work harder?
2. Why is this happening to me?
3. Why don’t people care as much as I do?
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Ask What or How
1. How can I do my job better today?
2. What can I do to improve the situation?
3. How can I support others?
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Stress – Change - Communication
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Is Stress a Choice?
Stressisachoice.
• Whatever the “trigger event”, we always
choose our own response.
Stressisalsotheresult ofourchoices.
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Change?
Why do we have to go through all this change?
Instead ask:
• How can I adapt to the changes?
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Just Communicate!
Why don’t they communicate better?
Effective communication is not someone else’s job,
nor does it begin with being understood.
• It’saboutunderstandingtheotherperson.
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Asking Better Questions
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Don’t Ask When
1. When will they take care of the problem?
2. When will they tell us what’s going on?
Procrastination is costly to all involved.
Instead talk about solutions.
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Ask What or How
1. What solution can I provide?
2. How can I find out what’s going on?
3. What can I do to take action?
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Don’t Ask “Who?”
1. Who made the mistake?
2. Who missed the deadline?
3. Who dropped the ball?
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Ask What or How
1. What can I do today to solve the problem?
2. How can I help move the project forward?
Breakthe“CircleofBlame”!
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Ultimate QBQ
HowcanIletgoofwhatIcan’tcontrol?
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ActivityConsider a current situation in your life right now
where it would be easy to cast blame.
Answer the QBQs:
1. What can I do today to solve the problem?
2. How can I help move the project forward?
3. What action can I take to “own” the situation?
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Personal Accountability
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Personal Accountability
Personal accountability isn’t about hiding behind
the team and making excuses. And it certainly is
not about changing others. It’s about making a
difference by changing ourselves.
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Accountability and Boundaries
Accountable people are committed first and
foremost to excelling in their own job and
performing their own work the best they can.
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Personal Accountability
True personal accountability is about each of us
holding ourselves accountable for our own thinking
and behaviors and the results they produce.
Icanonlychangeme.
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Integrity
Being what I say I am by acting in
accordance with my words.
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Take Action
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Leadership
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Leaders at All Levels
Areyoualeader?
Leadership, more than anything else, is about the way
we think. It’s a moment-to-moment disciplining of our
thoughts. It’s about practicing personal accountability
and choosing to make a positive contribution, no matter
our role or “level”.
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Be Humble
Humility is the cornerstone of leadership.
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Personal Accountability
Learning is personal accountability.
Learning is really about translating knowing
what to do into doing what we know. In other
words, it’s about changing.
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Resources
QBQ! The Question Behind the Question
John G. Miller
The QBQ! Workbook
John G. Miller and Kristin E. Lindeen