putting the marketplace to work to deliver thousands of ...€¦ · 3/4/2016 · the lending queue...

Putting the Marketplace to Work to Deliver Thousands of Loan Leads to Your Team

CU*BASE LENDING TOOLS WEBINAR SERIES

#4 OF 8

EXPANDING YOUR SOURCES FOR LOAN APPLICATIONS

#4: Using Stats to Manage the

Factory

Today’s Agenda

Work/View Application Status: The Lending Queue Tips for reading and navigating the

loan queue

The power of Activity Tracking: Analysis tools for managing your day-to-day loan factory

The 5 Best Features You Aren’t Using

#5: Managing Delivery

Channels

#1: Key

Activity Tracking

#3: Using Comments to Communicate

with the Team

#2: Configurable Business Units

How to Learn More

To learn more about any of the controls available for your loan categories, use the help button on any of these screens

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The Loan Queue

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The Loan QueueCommand Central for your loan factory

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Starts with the past 30 days of apps

The Loan QueueTools for minding the store

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How long have new apps been sitting in

the queue this week?

TIP: This shows the time between when the original UW code was attached and when

an approval or denial code was logged – how long did it take for us to say Yes or No?

The Loan QueueTools for minding the store

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Update the screen to show new, incoming

apps

TIP: Remember that you can also get an email when something new shows up in the queue

(controls are in the Underwriting Code

Config)

The Loan QueueWhat apps do you want to stay top of mind?

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Best Features You Aren’t Using

#1: Key Activity

Tracking

Use this to see all codes

TIP: Configure up to 6 of your Underwriting Codes to appear here (controls are in

the Underwriting Code Config)

The Loan QueueWhere are things sitting right now?

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This is the current

status of all the apps

sitting in the queue right

now Click to sort by any column

The Loan QueueWhere are things sitting right now?

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TIP: Consider creating multiple Denial codes for different types of denials (member withdrew, took other loan, etc.) for easier

audit review

The Loan QueueZero in on the apps you need to work

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What business do you want to

focus on today?


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Have you organized your loan categories by business unit?




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TIP: Configure these using Business Unit Configuration on

the Loan Products menu (MNCNFB), then attach them to

your categories using Loan Category Configuration on that

same menu



The Loan Queue Communicating with your team

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TIP: Create an app comment on every loan, so anyone can pick up an app

and figure out where the last person left off


#3: Using Comments to Communicate

with the Team

App vs. UW Comments

Applicant/Co-App Comments• About this application

Underwriting Comments• About the person

Stored on this app only

Can be printed on forms

Stored for the life of the membership

Other team members can make updates

Underwriting CommentsMaking permanent notations on a member’s file

You can also configure special Tracker Memo Types to store permanent UW comments that can’t be edited If this member has a

conversation with this code on the Collection Card

Tracker, this note will appear

The Loan Queue Deciphering the indicators

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Denotes your pre-membership

apps


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Suspect apps are ones that come from

an external source and might match an existing member (or

non-member)


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A quick look at the results

of your decision model


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Shows which underwriting

code is currently on

the app

The Loan Queue Other tips

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Start working your checklist

when the app arrives in

the queue

Activity Tracking

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Activity TrackingWhat period are you tracking?

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Defaults to past 30 days but remember

you can change it to the past calendar

month for month-by-month analysis

Activity TrackingUnderstanding the screen

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Loan factory production by week in

your selected date range

Activity TrackingUnderstanding the screen

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Stats for apps coming in during that

period

Activity TrackingWhat’s your strategy for using these stats to manage your day-to-day loan factory?

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Total apps coming in to your

factory

Pending represents unrecognized income...what’s your threshold

for taking action?


#4: Using Stats to Manage the

Factory

Using the FiltersManaging by product, person, channel...

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Look just at today’s traffic


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Reset all your previous

filters


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See activity by loan category ...or for specific

loan products


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Or better yet, track all products for your

business unit


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View stats only for loans that are at a certain status


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What are your loan processors

doing?


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Are loans flowing quickly through your approval process?


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What’s happening with

online apps?

Attention Indirect Lenders!This is your monthly look-to-book report!

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Select a single

dealer...

Create a quick PDF...

Attention Indirect Lenders!This is your monthly look-to-book report!

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Select a single

dealer...

Create a quick PDF...

...ready for your board!

On-screen PresentationsManaging your team on the fly

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Use this to see the same graph as what’s on the

PDF

TIP: For your board or staff, use the built-in

presentation tools for quick sessions with your

team

On-screen PresentationsManaging your team on the fly

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(Use this to go back)

Using the Summary Analyses39

Get out of the weeds a little bit to see the big picture...

Using the Summary AnalysesSummary by Month

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Using the Summary AnalysesSummary by Month

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Use this to zero in on a

specific month

Using the Summary AnalysesSummary by Month > Drill to a month

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Using the Summary AnalysesSummary by Month > Graph the % change

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See a quick graph showing fluctuations

from month to month

Summary by MonthOther Features to Try

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Choose what data to

summarize...


45

Change which

months are displayed

Compare the same month across multiple years (how are your

July numbers, typically?)


46


47

Now we’ll drill into the detail for all of

these months

Summary by MonthMonthly Summary Detail

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Use this to show separate stats for

each branch

Summary by MonthMonthly Summary Detail

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(You’ll need to roll down to

see the rest of the records)

Take a look back to identif negatives and positives, se trends, and correlate facto activity to your team effort and marketing campaigns

Activity TrackingWhat else do you see in this powerhouse tool?

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Managing Your Delivery Channels

One size does NOT fit all...

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Managing Your Delivery ChannelsOne size does not fit all!

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Channels

Do you treat every channel the same, or do you

manage each one with specific rules and

procedures?

Managing Your Delivery ChannelsOne size does not fit all!

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Channels

Rather than treat the queue as just a single bucket of apps,

use CU*BASE tools to attack each business unit based on different expectations and

goals.

Next week...

Join us on March 8 for Class #5!

Register: http://www.cuanswers.com/education/?cat=13

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http://www.cuanswers.com/education/?cat=13

Other Opportunities to LearnLending Web Conference Sessions

Tuesdays from 2:00p – 3:00p ET

January 19 #1 of 8: Driving Income and Efficiencies from Your Loan Servicing Solutions

February 2 #2 of 8: Building a Better Loan Factory

February 9 #3 of 8: Making Money and Maximizing Opportunities in the Loan Application

February 16 #4 of 8: Putting the Marketplace to Work to Deliver Thousands of Loan Leads to Your Team

February 23 #5 of 8: Making Online Loan Leads a Successful Business Line

March 1 #6 of 8: How Many Indirect Channels Do You Have Working For You Today?

March 8 #7 of 8: Member Profitability and Driving Success Stories into Your Existing Portfolio

March 15 #8 of 8: Making Automated Underwriting a Key Success Factor at Your Credit Union

To register: http://www.cuanswers.com/education/?cat=13

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Note the new dates!

February 16

February 23

March 1

March 8

March 15

March 22

March 29

putting the marketplace to work to deliver thousands of ...€¦ · 3/4/2016 · the lending queue...

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