pushing borders out solomon wong unwto 28may2013
DESCRIPTION
Presented by Solomon Wong at the Technical Seminar on Tourism and New Technologies hosted by the World Tourism Organization (UNWTO) and the Ministry of Tourism of Costa Rica, held in the framework of the 55th Meeting of the UNWTO Commission for the Americas in San Jose, Costa Rica from 13 - 15 May2013.TRANSCRIPT
Pushing Borders OutA Key Ingredient to New Capacity in Tourism Development
Solomon WongExecutive Vice PresidentInterVISTAS Consulting
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Part IOverview of Issues and
Opportunities
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The Opportunity
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Source: Boeing Current Market Outlook, 2012, Page 5
4.8%
5.1%
3.8%
5.4%
Forecasted Average Annual Rates of Growth (to 2031)
LatinAmerica
NorthAmerica
AsiaPacific
Europe
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Role of Connecting Flights
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Multiple Visa Requirements
Dual or triple requirements for connections
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Visas Not Aligned to Growth MarketsFew Markets for Hassle-Free Travel for Chinese
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Visa processes can be too complex
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Tourists will choose other options
Stay at home
Travel to other countries
Stay in‐countrySave moneyto buy car
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Part IINew technologies applied to travel facilitation (airport controls and
visa issuance)
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Financial Services as Inspiration
Teller model of serviceto 1970s
Growth of business & long line‐ups1970s to 1980s
Innovation & Technology1980s to Present
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Minimize Paper Handling
Photo credit: Rapid Travel Chai
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Minimize Paper: Photo Cheque
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Automated Border Clearance
Photo credit: Vancouver Airport Authority
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Electronic Travel Authority
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Electronic Travel Authority
• Developed in the 1990s– Australian implementation – Companion to electronic visas
• Rapid expansion– Recent implementations (United States)– Upcoming programs (Canada)
• Relevance to tourism– Benefits: fast, inexpensive, integrated with
check-in– Challenges: confusion with e-Visa, limitation
to certain countries
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Biometrics & e-Passport Integration
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Global Trusted Traveler
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Global Trusted Traveler
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Part IIIVision 2020 for “pushing borders
out”
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Thank you!
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