Pushing Borders OutA Key Ingredient to New Capacity in Tourism Development
Solomon WongExecutive Vice PresidentInterVISTAS Consulting
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Part IOverview of Issues and
Opportunities
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The Opportunity
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Source: Boeing Current Market Outlook, 2012, Page 5
4.8%
5.1%
3.8%
5.4%
Forecasted Average Annual Rates of Growth (to 2031)
LatinAmerica
NorthAmerica
AsiaPacific
Europe
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Role of Connecting Flights
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Multiple Visa Requirements
Dual or triple requirements for connections
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Visas Not Aligned to Growth MarketsFew Markets for Hassle-Free Travel for Chinese
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Visa processes can be too complex
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Tourists will choose other options
Stay at home
Travel to other countries
Stay in‐countrySave moneyto buy car
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Part IINew technologies applied to travel facilitation (airport controls and
visa issuance)
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Financial Services as Inspiration
Teller model of serviceto 1970s
Growth of business & long line‐ups1970s to 1980s
Innovation & Technology1980s to Present
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Minimize Paper Handling
Photo credit: Rapid Travel Chai
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Minimize Paper: Photo Cheque
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Automated Border Clearance
Photo credit: Vancouver Airport Authority
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Electronic Travel Authority
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Electronic Travel Authority
• Developed in the 1990s– Australian implementation – Companion to electronic visas
• Rapid expansion– Recent implementations (United States)– Upcoming programs (Canada)
• Relevance to tourism– Benefits: fast, inexpensive, integrated with
check-in– Challenges: confusion with e-Visa, limitation
to certain countries
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Biometrics & e-Passport Integration
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Global Trusted Traveler
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Global Trusted Traveler
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Part IIIVision 2020 for “pushing borders
out”
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Thank you!
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