purposeful change agile in the city nov 15
TRANSCRIPT
ValueGlidecreating better outcomes@valueglide #bizagility
Purposeful ChangeJohn Coleman @scrummy_dummyNader Talai @nadertalai@AgileInTheCity / @AgileBanking
ValueGlidecreating better outcomes@valueglide #bizagility
Investment Board Waiting for a release
Build UAT
404 to 91 days better than x 4 improvement
ValueGlidecreating better outcomes@valueglide #bizagility
ValueGlidecreating better outcomes@valueglide #bizagility
we want agile
ValueGlidecreating better outcomes@valueglide #bizagility
Superficial SuccessVisible signsPost itsNew org chartNew titles and roles
ValueGlidecreating better outcomes@valueglide #bizagility
we do agileso what?
ValueGlidecreating better outcomes@valueglide #bizagility
Purpose Agile≇
ValueGlidecreating better outcomes@valueglide #bizagility
Are we serving our customers better?
ValueGlidecreating better outcomes@valueglide #bizagility
We know it could take a while
Innovation Labs where it’s safe to fail & from where we might disrupt the market
Half delivery time!
More customer focused
ValueGlidecreating better outcomes@valueglide #bizagility
We know the odds of failure are high but would you start with likely failure
ValueGlidecreating better outcomes@valueglide #bizagility
Which change would you prefer to start with?
@valueglide #bizagility ValueGlide@valueglide #bizagility
Culture & leadership metrics
Courtesy of http://dice.bcg.com/index.html , www.ocai-online.com , www.change-management.com , www.franklincovey.com
ValueGlidecreating better outcomes@valueglide #bizagility
Courtesy of Frederic Laloux
No strategyNo budgetsNo targets
ValueGlidecreating better outcomes@valueglide #bizagility
Change Evolution
Viral Change™ +Change Leadership (Kotter) +Change Evolution
Tipping Point Leadership
ValueGlidecreating better outcomes@valueglide #bizagility
Change EvolutionImprovement Kata (complex)Probes (complex)Kanban (complex)Lean Change Management (complicated)
Viral Change™ +Change Leadership (Kotter) +Change Evolution
Tipping Point Leadership
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever does”
Margaret Mead (1901-1978), anthropologist
ValueGlide@valueglide #bizagility
Change behaviours
ValueGlidecreating better outcomes@valueglide #bizagility
The Challenge?
Inside outOutside in
ValueGlidecreating better outcomes@valueglide #bizagility
1998First Blackberry
RIM
2007Most valuable
company in Canada
2009Fastest growing company -
Fortune Magazine
20-Dec-2013Post $4.4B loss
29-Jun-2007iPhone
launches
RIM to RIP
Q2-2012Over 35m
iPhone sold
ValueGlidecreating better outcomes@valueglide #bizagility
Attributes
You are here
Attributes
DCB
A
What got us here won’t necessarily get us there
“If the rate of change on the outside exceeds the rate of
change on the inside, the end is near” Jack Welch
ValueGlidecreating better outcomes@valueglide #bizagility
“In times of change the learners will inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists”Eric Hoffe
ValueGlidecreating better outcomes@valueglide #bizagility
user needs focusedyou can’t always ask
Think Big
Act Small Learn Fast
ValueGlidecreating better outcomes@valueglide #bizagility
We don’t always believe what we see We see what we believe in
ValueGlidecreating better outcomes@valueglide #bizagility
AttributesNarratives that define now and future
ValueGlidecreating better outcomes@valueglide #bizagility A
lignm
ent
Enga
ged
lead
ersh
ip
You are here
Attributes
DCB
A
We’ve been delivering successful
services for the past 15 years
We know what our customers want and serve
them well
It takes 35 days to raise a
purchase order
It takes forever to get the products
we want out through the technology
Every time we release something we suffer from the
post release defects
Optimised for utilisation
ValueGlidecreating better outcomes@valueglide #bizagility
Attributes
People doing the work can change how
they do it
Managers coach and challenge
staff to improve
We solve problems for
people
We delight our customers
Optimised for flow of customer
value
ValueGlidecreating better outcomes@valueglide #bizagility
Attributes
You are here
Attributes
DCB
A
Uncertain
ValueGlidecreating better outcomes@valueglide #bizagility
Attributes
You are here
Attributes
DCB
A
Narrative Customer Satisfaction
Employee Satisfaction
Service Quality
Completion Time
Indicators
Uncertain FOCUS
ValueGlidecreating better outcomes@valueglide #bizagility Pu
rpos
e
Alig
nmen
t
Enga
ged
lead
ersh
ip
Coa
ches
Attributes
You are here
Attributes
DCB
A
Narrative Customer Satisfaction
Employee Satisfaction
Service Quality
Completion Time
Indicators
Visu
alis
ed
Wor
k
Uncertain
Enablers
FOCUS
ValueGlidecreating better outcomes@valueglide #bizagility
OBSTACLE
Dam
pen
Am
plify
Attributes
Resilience
Safe to fail probes
You are here
Attributes
DCB
A
Narrative Customer Satisfaction
Employee Satisfaction
Service Quality
Completion Time
Indicators
Uncertain FOCUS
Purp
ose
Alig
nmen
t
Enga
ged
lead
ersh
ip
Coa
ches
C
Visu
alis
ed
Wor
k
Enablers
ValueGlidecreating better outcomes@valueglide #bizagility
OBSTACLE
OBSTACLE
Attributes
Enablers
You are here
Attributes
DCB
A
Narrative Customer Satisfaction
Employee Satisfaction
Service Quality
Completion Time
Indicators
Viral
Influencers
Scouts
Champions
Uncertain
Safe to fail probes FOCUS
Dam
pen
Am
plify
Purp
ose
Alig
nmen
t
Enga
ged
lead
ersh
ip
Coa
ches
C
Visu
alis
ed
Wor
k
Enablers
ValueGlidecreating better outcomes@valueglide #bizagility
Results
ValueGlidecreating better outcomes@valueglide #bizagility
Investment Board Waiting for a release
Build UAT
Purpose - time to valueMoving from the product needs to have everything defined to what we need to learn fast
404 to 91 days better than x 4 improvement
Purpose launch digital serviceSix months engagement
Intervention: Value Finishing over Starting
Before
After
ValueGlidecreating better outcomes@valueglide #bizagility
Thank you!John Coleman @scrummy_dummyNader Talai @nadertalaiAgile in the City / Agile in Banking 2015 @AgileInTheCity / @[email protected]@valueglide #bizagility