FALL 2019

Public Sector PartnersEmployee Training Catalog

1910 2010

cocc.edu/PublicSectorCE/ 541.330.4388 publicsectorce@cocc.edu | 2

GENERAL INFORMATION

Introduction & Registration.................................................................................................................................................3

Class Locations.......................................................................................................................................................................4

PROFESSIONAL DEVELOPMENT

Become a Valuable Team Member Through StrengthsFinder................................................................................5

Emotional Intelligence………………………………………………………………................................................................................…5

Impeccable Agreements……………………………………………………………..........................................................................…….5

Increasing Communication & Collaboration Through DiSC………………………………………………………..………….......6

Mental Health First Aid………………………………………………………………................................................................................6

Three Keys to Successful Presentations………………………………………………...................................................................7

Telling the Truth: A Way to Have the Difficult Conversation That Works!..........................................................7

The Digital Generation: Why Writing Skills Mean More Than Ever……………………………………………………….….….7

Managing Your Time & Increasing Your Productivity…………………………………………………………………......................7

LEADERSHIP

Get On Board: Diversity & Inclusion Practices for a Better Workplace………….................................................8

Mentoring & Developing Your Team………………………………………………………………….....................................................9

Navigating State Leave Laws for Supervisors…………………………………………………………………....................................9

Reframe Performance Management………....……………………………………………………………………………………………………9

The Supervisor’s Tool Chest………………………………………………………………………………………………………………………….…9

Essential Leader Fall Program…………………………………………………………..............................................................………10

TECHNOLOGY

Excel: Getting Started..........................................................................................................................................................11

Excel: Intermediate Topics.................................................................................................................................................11

Excel: Advanced Topics.......................................................................................................................................................11

Outlook Basics........................................................................................................................................................................11

Outlook: Intermediate Skills...............................................................................................................................................11

Creating Accessible Documents......................................................................................................................................11

TABLE OF CONTENTS

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INTRODUCTION

The Public Sector Partners Employee Training Program was created by Human Resources representatives from several organizations collaborating with Central Oregon Community College’s Continuing Education program. Partner organizations include::

Deschutes County City of Redmond City of Bend Deschutes Public Library Bend Park & Recreation District Central Oregon Intergovernmental Council (COIC) All participating organizations are committed to providing learning opportunities for their employees and welcome your participation in courses focusing on building professional, leadership and technology skills. Please follow the procedures required by your specific organization for approval to attend any of these courses. Have fun learning with your colleagues from public sector organizations in Central Oregon!

REGISTRATION INFORMATION

When to Register: Classes are available on a first come, first served basis, so register early. The registration deadline for each class is two weeks prior to the start date. After this date, your organization is committed to paying for your registration. If you need to cancel, notify COCC as soon as possible (see cancellation instructions on page 4). If you want to register within the two-week period before the class start date, please call or email COCC to see if space is available.

How to Register – 2 OptionsCOCC will be assisting you with registration for classes in the Public Sector Partners Employee Training Program. Please contact us using one of these options:

1 - By Phone: COCC’s Continuing Education customer service team is ready to assist you with registration by phone Monday through Friday between 9:00am and 5:00pm. We have a dedicated phone line for the Public Sector Partner customers: 541.330.4388. We will ask for the following information to register you in a class: Course title, your name (first, last, middle initial), mailing address, daytime phone number, email address and date of birth. We use date of birth as a unique identifier and we are required by the state of Oregon to collect this information.

2 - Email: COCC has a dedicated email address to assist you with registration or any other questions you have about this program: publicsectorce@cocc.edu. If you would like to register via email, please include the following information:

• Course title • Name (first, last, middle initial) • Your employer’s name • Mailing address • Daytime phone number • Email address • Date of Birth

We will process your registration within one working day.

GENERAL INFORMATION

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GENERAL INFORMATION

Confirmations

You will receive an automatically generated email confirmation within 24 hours of your registration. This confirms that we have received and processed your registration and you are confirmed in the class you’ve requested. After this, our policy is “No News is Good News,” so if you don’t hear from us again, please attend class. You may also receive another email 8-12 days before the first class date with information on location, any pre-work required for the class, or communication related to the class.

Cancellations

If you need to cancel: Please notify COCC by phone or email at least two weeks prior to the first session and we will remove you from the class. If you need to cancel after the two-week deadline, please contact us right away, as we may have a wait list and can fill your spot with someone who would like to attend. If we cannot fill your space, we will charge your organization for your registration. Substitutions are welcome, so we encourage you to find a colleague who can attend in your place if you need to cancel within two weeks of the class start date. If you do find a replacement, please contact us to make the change in our registration system. We will need the registration information for the person taking your place.

If we need to cancel: All courses are subject to having sufficient enrollment two weeks from the first class date. If we find that enrollment is low, we may need to cancel the class. In this case, you will be contacted by COCC’s customer service team by phone and/or email notifying you of the cancellation at least ten days prior to the first session.

Payment

Your employer will be paying for the fee related to your class, so no payment is required of you to register. You will need to go through the approval system your employer has established in order to register and attend. If you have questions about this, please contact your supervisor.

On Demand Training

Any of the training topics in this schedule are available on-demand for your team. COCC Continuing Education can assist with your team retreat and on-going workforce skill development. Contact Nancy Jumper at 541.383.7273 or njumper@cocc.edu to explore possibilities.

Location Codes and Map Links for Public Sector Classes

COCC Boyle Education Center 2600 NW College Way, Bend OR 97703*Parking permits are not required in the parking lot behind Boyle Education Center.Driving Directions | Campus Map

COCC Chandler Lab 1027 NW Trenton Ave, Bend OR 97703Note: This is not on the main COCC campus. No parking permit is required.CHLAB Map

COCC Coats Campus Center - November 5th Leadership Event2600 NW College Way, Bend OR 97703*Parking permits will be provided to registered participants in advance of the 11/5 event. Driving Directions | Campus Map

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PROFESSIONAL DEVELOPMENT

Become a Valuable Team Member Through StrengthsFinder

Our strengths directly correspond to what we love to do most and what we do best. When we have a deep understanding of our strengths we open doors of possibility, leading us to more fulfilling work. This highly interactive, fun and eye-opening workshop will give you an in-depth understanding of your own personal strengths and provide opportunities for you to collaborate with others with different strengths. Participants will complete the StrengthsFinder 2.0 assessment prior to this class.

Date: October 9, WednesdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Emotional Intelligence

Emotional Intelligence (EI) is based on the set of behavioral skills that enable us to consistently engage, influence and motivate ourselves and one another. Team members with high emotional intelligence are more successful and more resilient than those who are only technically qualified. EI is based on such competencies as respecting yourself, persistently working to achieve your full potential, valuing and motivating others, and engaging creatively when conflict happens. Best of all, because emotional intelligence is learned, we can gain new, more effective skills, eliminate ones that aren't working, and learn to do the things we already do well even better!

Date: October 11, FridayTime: 8:00am-12:00pmInstructor: Mike CieriLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Impeccable Agreements

Effective agreements build collaborative relationships based on trust, honesty, and respectful communication. Learn how to develop agreements that foster clarity, accountability, and authentic feedback to positively reinforce your relationships for future collaborations. Achieve efficiency in your work by building thriving teams, departments, and organizations.

Date: October 18, FridayTime: 8:30am-12:00pmInstructor: Dan DugganLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

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PROFESSIONAL DEVELOPMENT

Increasing Communication & Collaboration Through DiSC

This powerful and interactive session challenges you to increase awareness of how your communication approach helps or hinders your effectiveness with others. Explore how to adapt your communication and approach with both internal and external clients based on the situation and/or person. This session utilizes DiSC profiles as a guide and tool for understanding communication styles and adapting strategies for increasing communication and collaboration skills. You will receive a link to complete your DiSC assessment prior to the session.

Date: October 23, WednesdayTime: 12:30-5:00pmInstructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Mental Health First Aid™

Did you know that more adults in the U.S. are impacted by mental health issues than by cancer and cardiovascular disease combined? Sometimes first aid isn’t a bandage, CPR, the Heimlich maneuver or calling 911; sometimes first aid is you. Mental Health First Aid is an interactive course taught by nationally certified instructors who teach you how to recognize and respond when someone is developing a mental health problem or experiencing a mental health crisis. Through lecture, discussion, and exercises, the course supports participants in learning:

• Risk factors and warning signs of mental health problems

• Information on depression, anxiety, trauma, psychosis, and additional disorders

• A 5-step action plan you can use to help someone with a mental health issue - be that a client, colleague, neighbor or family member

• Where to turn for help – professional, peer, and self-help resources

Date: November 6 & 7, Wednesday & Thursday (attend both days)Time: 8:00am-12:30pm Instructor: Connie Peterson & Eileen White Location: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

QPR Suicide Prevention Training

QPR stands for ‘Question, Persuade and Refer.’ Research shows that the majority of those who attempt suicide give some warning signs – verbal, written, or behavioral. QPR is designed to interrupt the journey of considering self-destruction as a way to end unbearable psychological pain. QPR is research-based and designed for the lay person to respond to a suicidal crisis. Contact COCC if you are interested in hosting this two-hour training for your department or team.

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PROFESSIONAL DEVELOPMENT

Three Keys to Successful PresentationsAre you interested in taking your presentations to the next level? Explore the three keys to great presentations: focus, truly understanding your audience, and having a goal. This is a highly interactive working session in which you will design and begin creating your next big presentation. Bring an outline of a presentation you will be delivering, have already delivered and want to improve, or a fictitious presentation topic to work on in class.

Date: November 13, WednesdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Telling the Truth: A Way to Have the “Difficult Conversation” That Works!Most people avoid having those difficult conversations where telling the truth is needed. We are afraid to hurt someone’s feelings, fear we will create enemies, or simply don’t know how to start the conversation in an effective way. You will explore your own beliefs around the consequences of truthful conversations, learn a method for designing and holding them, and practice role-playing the conversation. Walk away feeling a great sense of relief and greater confidence after learning and practicing this process.

Date: November 15, FridayTime: 8:30am-12:00pmInstructor: Dan DugganLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

The Digital Generation: Why Writing Skills Mean More Than EverThanks to tweets, texts and email overload, we've developed bad habits including incomplete sentences, too many abbreviations, no punctuation, and poor grammar. Take this three-session course to brush up on your business writing practices with special attention to revisiting basic grammar and writing skills, understanding how to write to your audience and the actual writing process. You'll receive a pre-class email with a diagnostic exercise to complete before the first class to help determine your current grammar skills.

Date: November 21, December 5, 12, Thursdays (attend three days)Time: 8:30-11:30amInstructor: Holly HutchinsLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Managing Your Time and Increasing Your ProductivityIt seems like we always have "too much to do in too little time.” If you're ready to learn new techniques for time management and productivity, this class is for you! Learn how to prioritize, manage email inboxes, minimize interruptions, and tame your to-do list. Be ready to share your winning strategies with others and to learn new ones in this fast-paced, practical course.

Date: December 4, WednesdayTime: 8:30am-12:30pmInstructor: Holly HoeksemaLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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LEADERSHIP

ANNUAL NATIONAL SPEAKER PRESENTATION: Get on Board: Diversity & Inclusion Practices for a Better Workplace

Strong diversity, equity and inclusion practices influence your effectiveness as a leader and your organization’s ability to best serve the community. This engaging presentation is for leaders at all levels to build practical ways to contribute to your organization’s forward movement on their diversity, equity and inclusion efforts.

As leaders, we want to accomplish our organizational goals with less stress and greater collaboration. When our employees feel valued and they have a voice in the organization, it leads to reduced conflict, greater creativity, and a more productive work environment.

Organizations that practice diversity, equity and inclusion, experience:• Higher workplace morale• Improved talent acquisition• Enhanced employee performance• Higher employee retention• Happier customers

Why is this important for public sector organizations?For our organizations to be successful, we not only need to provide quality services to our customer base but also need to connect with our customers. People want to see themselves represented in the organizations that serve them. A diverse team can more directly relate to the needs and wants of the community members you are serving.

November 5, Tuesday8:00-11:30am COCC Coats Campus Center Contact your Human Resource representative to inquire about attending this event.

About the Presenter: Glen Guyton

Glen has made it his mission to help organizations and individuals understand how to navigate the complex nature of culture. He works with organizations to improve productivity and effectiveness through innovative leadership techniques and building intercultural competence. Glen’s expertise in understanding culture has taken him from being a nerdy kid growing up in the suburbs of Houston, Texas to becoming an Air Force Officer in the United States Air Force, teaching middle school, to leading a national non-profit religious organization. Currently, Glen serves as the Executive Director of MC USA, the first person of color to serve in this role.

View Glen in action on his webpage: www.glenguyton.com/speaking/.

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LEADERSHIP

Mentoring & Developing Your TeamStudies show that employees stay in a job where they feel valued, challenged, and invested in by their supervisors. This course will explore Relationship-Based Leadership and its effectiveness. Learn how to implement strategies to mentor, challenge, grow, and develop employees in a way that feels authentic and relational, from praise and encouragement to challenge and accountability. Gain awareness of how to stay balanced as a leader and avoid the potential pitfalls of developing your team in a relational way.

Date: October 3 & 10, Thursdays (attend both days)Time: 8:30am-12:30pmInstructor: Holly HoeksemaLocation: COCC Boyle Education Center Room 152 2600 NW College Way, Bend OR 97703

Navigating State Leave Laws for Supervisors

Learn to manage employees who are taking time off for pregnancy, illness, FMLA/OFLA leave, disability and workers compensation leave, and how to navigate the ADA interactive process. Covers the basics of the various leave laws, how to track leave correctly, and how all the leave laws work together. Discuss factual scenarios tailored to address common issues and concerns, as well as tips for maintaining productivity, employee morale, and your sanity!

Date: October 23, WednesdayTime: 8:00am-12:00pmInstructor: Jennifer Bouman-SteagallLocation: COCC Chandler Lab Room 301 1027 NW Trenton Ave, Bend OR 97703

Reframe “Performance Management:” Engage Your Team Through a Success Framework for Essential Leader Series Alumni

Shift your thinking as a leader from “managing performance” to “creating a success framework.” Identify your organization’s performance management system and create an individualized success framework plan, designed to supplement your organization’s requirements. The success framework plan includes a yearly timeline to organize goal setting, tracking/documentation, and on-going performance coaching, ensuring that your team is involved in this process throughout the year.

Date: October 17 & November 14, Thursdays (attend both days)Time: 1:00-5:00pm Instructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

The Supervisor’s Tool Chest: Get the Right Tools for the Job

Supervisors will gain valuable tips and tools for facilitating positive employee contributions to departmental work in this two session course. Topics include employment laws and regulations, employee relations, employee engagement and performance management. This is perfect for new supervisors or experienced leaders who are seeking up-to-date information. If you are interested in participating, please contact your HR representative (see page 10). Date: October 15 & 22, Tuesdays (attend both sessions)Time: 8:00am-12:00pmInstructors: Joseph Tam & Jennifer Bouman-SteagallLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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LEADERSHIP

Learning Beyond the Classroom: To deepen the learning and on-the-job application, pre and post-session assignments are included throughout the Series. Example assignments include completing online assessments, reading assignments, meeting with your supervisor to discuss session content, etc. Completing this work before and after each session keeps the learning alive beyond the classroom.

Essential Leader SeriesThe public sector partner organizations offer a five-session leadership training program for participants to enjoy learning with colleagues from other organizations through sharing leadership best practices, challenges and ideas. Following the Kick-off, this series includes five sessions, each building upon content previously covered in highly interactive, experiential and engaging afternoons facilitated by Organizational Consultant and Professional Coach, Wendy Boyer.

Your Human Resources Department selects participants to represent your organization. Space is limited. If you are interested, please contact your organization’s HR department to inquire.

Essential Leader Series Kick-off – September 18 (3:00-5:00pm)Participants and representatives from each organization gather to understand the Essential Leader Program components, commitments and next steps.

Session #1: Increasing Communication & Collaboration through DiSC – October 2 (12:30-5:00pm)This powerful and interactive session challenges participants to increase awareness of how their communication approach helps or hinders their effectiveness as a leader and peer. Explore how to adapt your communication and approach with both internal and external clients based on the situation and person. This session utilizes “DiSC profiles” as a guide and tool for understanding communication styles and adapting strategies for increasing communication and collaboration skills.

Session #2: Thriving Through Change & Into Accountability – October 16 (12:30-5:00pm)Explore the question “What is accountability and how do we develop it in ourselves and others?” Demystify how people process through change by identifying their specific behavior and language cues, allowing you to proactively coach them from opposition and into personal accountability and engagement.

Session #3: Team Coach – October 30 (12:30-5:00pm)Explore the process and impact of on-going goal setting and challenge yourself to ensure goals/expectations are truly aligned and driving the results and commitment required to move your organization forward. You’ll assess the effectiveness and impact of relationship management and explore how and when to apply facilitative versus directive coaching skills using two practical feedback/dialogue tools.

Session #4: Leveraging Conflict – November 13 (12:30-5:00pm)Identify your individual approach to conflict and learn how to adjust and adapt to other styles based on the situation and person. Using a TKI conflict assessment, participants apply tools to understand and leverage conflict to increase collaboration and root problem solving.

Session #5: Lead Series Integration & Best Practices – December 11 (12:30-5:00pm)This critical session explores your progress and application from Sessions 1 – 4. Identify peer best practices and support required for continued success and growth as a leader. Bring your success stories, challenges, and ideas to share.

Contact your HR Representative today if you would like to be considered:

Deschutes County Jason Bavuso 541.617.4706

City of Bend Ed Martinen 541.693.2139

Bend Park & Recreation District Theresa Albert 541.706.6111

Deschutes Public Library Jennifer Palmer 541.312.1024

City of Redmond Susan Bailey 541.923.7725

COIC Barbara Taylor 541.548.9521

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TECHNOLOGY

Excel: Getting Started

For beginning spreadsheet users or those who need to review basic skills. Covers:

• Spreadsheet set-up • Entering data • Formatting • Simple formulas • Templates

Date: October 10, ThursdayTime: 1:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Intermediate Topics

Take this class to build your Excel skills. Prerequisite: skills covered in Excel Getting Started course. Covers:

• Charts • Cell references • Sorts/Filters • View Options • Headers/Footers

Date: October 24, ThursdayTime: 1:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Advanced Topics

For experienced users, learn powerful Excel tools to calculate and analyze worksheet information. Covers:

• IF Functions • Flashfill/Styles • Pivot Tables • Macros

Date: November 12, TuesdayTime: 1:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Outlook Basics

For the beginning Outlook user, this course covers sending, receiving and managing email messages and attachments, managing contacts and using the calendar function to schedule appointments and meetings.

Date: October 22, TuesdayTime: 1:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Outlook: Intermediate Skills

Work with a wide range of features and options to make the most of using Outlook. This course covers managing multiple email accounts, applying filters to control spam, using rules to automate mail management and using message/security options.

Date: November 19, TuesdayTime: 1:00-4:00pm Instructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Creating Accessible Documents

Learn how to create MS Office documents including Word and PowerPoint so they are accessible to people with disabilities who may use assistive technologies, such as screen readers, refreshable Braille displays, magnification programs, etc. If you are creating and posting documents for public access, this course is important to ensure you are creating them correctly so that everyone, regardless of ability, can access the information. Participants should be familiar with Word and/or PowerPoint.

Date: November 7, ThursdayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Chandler Lab Room 207 1027 NW Trenton Ave, Bend OR 97703

Contact your HR Representative today if you would like to be considered:

Deschutes County Jason Bavuso 541.617.4706 City of Bend Ed Martinen 541.693.2139 Bend Park & Recreation District Theresa Albert 541.706.6111 Deschutes Public Library Jennifer Palmer 541.312.1024 City of Redmond Susan Bailey 541.923.7725 COIC Barbara Taylor 541.548.9521

phone: 541.330.4388email: publicsectorce@cocc.eduwebsite: cocc.edu/PublicSectorCE