public safety, customer service & operations committee of

PUBLIC SAFETY, CUSTOMER SERVICE & OPERATIONS

COMMITTEE MEMBERS Jim Robinson, Chair

Don Elder Lex Frieden

Christopher G. Hollins

Thomas C. Lambert President & CEO

LANGUAGE ASSISTANCE, ACCESSIBILITY AND SPECIAL ACCOMMODATIONS Upon request, we provide free language assistance to help customers who have a limited ability to read, write, speak or understand English in accordance

with METRO’s language assistance plan. METRO’s Board and Committee meetings are accessible to persons with disabilities. Request for language

assistance and other accommodations at a meeting should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting.

Notice and Agenda of a Meeting of the

Public Safety, Customer Service & Operations Committee of the METRO Board of Directors

by Telephone and Videoconference Call Thursday, June 17, 2021 at 2:15 p.m.

The public may listen to the virtual meeting by dialing: 346-248-7799 or Toll-Free 1-888-475-4499 Meeting ID: 879 2028 1802, or view a livestream of the meeting online at: https://www.ridemetro.org/Pages/BoardStreamingVideo.aspx. Based on the current guidance from public health officials recommending the limitation of in-person public meetings to slow the spread of the Coronavirus, also known as COVID-19, the public will not be permitted to attend the meeting in person at METRO’s Administration Building. A recording of the meeting will be archived on METRO’s website at www.ridemetro.org. Persons wishing to address the committee must register as a public speaker with METRO’s Board Office at least 48 hours in advance of the meeting by calling 713-739-4834 or sending an email to [email protected], and providing their name, address, telephone number and the subject of their proposed remarks. 1. Public Comments (*Speakers must register 48 hours in advance)

2. Opening public safety message to promote safety awareness

T. Kelly

ACTIONS

3. Request Board authorization for the President & CEO to negotiate and execute a three (3)

month contract with AFC Transportation Company for paratransit support services

A. Skabowski

4. Request Board Authorization for the President & CEO to execute a three (3) year contract with

two (2) options to extend the contract term for an additional one (1) year period with SG&P, Inc.

to provide domes for passenger shelters

A. Skabowski

5. Request Board Authorization for the President & CEO to negotiate and execute an Interlocal

Agreement with Texas A&M Engineering Experimental Station to perform a Utility Assessment

Report for METRO’s Energy Efficiency Project

A. Skabowski / T. Divine

6. Request Board authorization for the President & CEO to negotiate and execute a contract

modification with Reeder Distributors, Inc to exercise an option to extend the contract term for

an additional two (2) year period to provide Stertil-Koni vehicle wheel lift inspections,

certifications and repair services

A. Skabowski

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Public Safety, Customer Service and Operations Committee Meeting Agenda P a g e | 2

LANGUAGE ASSISTANCE, ACCESSIBILITY AND SPECIAL ACCOMMODATIONS

Upon request, we provide free language assistance to help customers who have a limited ability to read, write, speak or understand English in accordance

with METRO’s language assistance plan. METRO’s Board and Committee meetings are accessible to persons with disabilities. Request for language

assistance and other accommodations at a meeting should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting.

7. Request Board approval of the proposed August 2021 Service Changes

A. Skabowski / J. Archer

8. Request Board authorization for the President & CEO to execute a contract with Louis Sardo

Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery Inc. for the reupholstery of bus seats,

modesty panels and ADA rear facing barriers on 439 revenue buses

A. Skabowski

COMMITTEE APPROVAL

9. Request Committee approval of anticipated procurement solicitations

M. Kyme

BRIEFINGS

10. Monthly Board Speaker Follow-up R. Frank 11. Monthly Public Safety, Customer Service, and Operations Report

T. Kelly / V. Bumpers

This committee meeting agenda is being posted to notify the public of items to be considered. A quorum of the METRO Board of Directors may be present

and participate in the committee meeting.

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1. PUBLIC COMMENTS

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BOARD BRIEFING SUMMARY FORM Page | 1

THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-001

Current Version: 3.0

Effective as of: 08/11/2020 Current Version Due for Review on: 09/01/2021

AGENDA MONTH AND YEAR: June 2021

SUBJECT: Monthly Safety Message

FROM: Timothy H. Kelly

I. SUMMARY:

To open each Public Safety, Customer Service & Operations Committee with a public safety message to provide

safety awareness.

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June National Safety Month Safety Message

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REQUEST FOR BOARD ACTION Page | 1

THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007 Current Version: 8.0



PROJECT NAME: AFC Transportation Paratransit Service

FROM: Andrew Skabowski, Jeremy Schoech

I. RECOMMENDATION [Agenda Summary]:

Request Board authorization for the President & CEO to negotiate and execute a contract with AFC Transportation

Company for paratransit support services for a three (3) month period and an amount not to exceed $ 449,489.

II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:

N/A

III. MAXIMUM CONTRACT AMOUNT

Amount not to exceed $ 449,489.

IV. BUDGET DETAILS:

V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:

Included in the FY2021 Operating Budget

VI. SPECIFIC EXPLANATION:

On the METROLift minivan contract, MV Transportation has been experiencing the same challenges as Yellow Cab and other transportation companies with recruiting new drivers. For our customers, it is imperative that we ensure METRO has adequate resources to provide safe reliable service to senior citizens and people with disabilities.

A three-month emergency procurement contract with AFC Transportation, a local transportation with

experiences providing ADA service including the Harris County rides program, would enable METROLift to put

additional service on the street while the METROLift contractors continue to hire and train the additional drivers

needed to meet demand.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted

FY2021 FY2022 Out Years

Total Budgeted #

months: 0

Budgeted #

months: 3

Budgeted #

months: 0

Budgeted #

months: 0

Operating N 0 449,489 $449,489

Capital $ 0

General

Mobility

$ 0.00

Debt

Service

$ 0.00

Total $ 0.00 $ 449,489 $ 0.00 $ 0.00 $ 449,489

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THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007 Current Version: 8.0


We are requesting Board authorization for the President & CEO to negotiate and execute a contract with AFC

Transportation Company for paratransit support services for a three (3) month period and an amount not to exceed $

449,489.

VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:

Due to limited subcontracting opportunities, the Small Business goal is N/A.

REQUIRED SIGNATURES

Department Head / Executive Vice President: Small Business:

Chief Procurement Officer: Chief Financial Officer:

General Counsel: Deputy CEO:

President & CEO:

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Rev.12-20-19

SUMMARY OF PROCUREMENT

PROJECT NAME: Paratransit Support Services on an emergency basis

PURPOSE: Contractor to supply paratransit support services to METRO.

CONTRACTOR: AFC Transportation Company

15734 Aldine Westfield Road Houston, Texas, 77032

CONTRACT VALUE: NTE $449,489.00 TYPE OF CONTRACT: Firm Fixed Unit Price PERFORMANCE PERIOD: Three Months SMALL BUSINESS PARTICIPATION: Due to limited subcontracting opportunities the small business goal is N/A. POSTING: Posted June 14, 2021 for the required fourteen (14) days. FUNDING: Included in the FY2021 Budget RECOMMENDATION: Based on the above it is recommended that the President & CEO be authorized to

execute a contract with AFC Transportation for paratransit support services on an emergency basis. P DIRECTOR OF PROCUREMENT DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE

Mary L. Groves

Jeremy Schoech

Otis Johnson

Achilles Patrick

June 14, 2021

June 14, 2021

June 14, 2021

June 14, 2021

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PROJECT NAME: High Impact Acrylic Domes for Passenger Shelters

FROM: Andrew Skabowski


Request Board Authorization for the President & CEO to negotiate and execute a three year contract with two one

year options with SG&P, Inc from the effective date of contract to provide domes for passenger shelters for a not-

to-exceed amount of $652,672.40.


N/A


Includes base contract value and owner-controlled contingencies, if applicable: $ 652,672.40.

IV. BUDGET DETAILS:




This contract will provide materials to replace worn and/or damaged Bus Shelter Domes at various areas around

Harris County.

This project is to support the strategic goals of METRO: maintaining a state of good repair and improving the

customer experience.


Due to limited subcontracting opportunities, a Small Business goal was not established for this procurement.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted


Total Budgeted #

months: 0

Budgeted #

months: 2

Budgeted #

months: 12

Budgeted #

months: 46

Operating FM N $25,000 $300,000 $327,672.40 $ 652,672.40

Capital $ 0.00

General

Mobility

$ 0.00

Debt

Service

$ 0.00

Total $ 0.00 $25,000 $300,000 $327,672.40 $ 652,672.40

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REQUIRED SIGNATURES

Department Head / Executive Vice President:

Small Business:

Chief Procurement Officer:

Chief Financial Officer:

General Counsel:

Deputy CEO:

President & CEO:

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PROJECT NAME:

IFB NO.:

PURPOSE: To replace worn and/or damaged Domes at various bus shelters around Houston.

CONTRACTOR Name and Address:

SG&P, Inc 1022 North Avenue G Freeport, Texas 77542

CONTRACT VALUE: $652,672.40

TYPE OF CONTRACT: Firm Fixed Price

PERFORMANCE PERIOD: 3 year contract with two (2), one (1) year options from the effective date of the Contract.

SMALL BUSINESS PARTICIPATION:


ADVERTISEMENT: This solicitation was advertised in the Houston Chronicle on Sunday, October 25th 2020 and Sunday, November 1st, 2020.

SOLICITATION INFORMATION:

Invitation for Bid No. 4021000006 was issued on October 26th, 2020. Four (4) bids were received by the due date of December 2nd, 2020. The bid opening was streamed live from METRO’s Boardroom on December 3rd, 2020 at 10:00AM.

COMPETITIVE: Yes - See Bid Abstract

BID EVALUATION: METRO received four (4) bids from the following parties:

H & H Skylight Fabricators FS International Inc. SG&P, Inc. GST Manufacturing, LTD

The First Level of Evaluation was to determine if the bidders were responsive to the solicitation as required in the METRO Procurement Manual. It has been determined that all bids are responsive.

The Second Level of Evaluation was to determine bidder responsibility. SG&P, Inc. was determined to be responsible.

The Third Level of Evaluation was to determine price reasonableness of the bid as required in the METRO Procurement Manual. H&H Skylight Fabricators was the lowest responsible bid and offered METRO a not-to-exceed amount of $450,525.00. However, H&H was technically disqualified due to being unable to provide a satisfactory sample dome, as per the instructions on the solicitation. They were given three opportunities to provide a sample but were unsuccessful each time and were deemed non-responsive. The second lowest responsible bid was provided by FS International Inc, with a not-to-exceed amount of

HIGH IMPACT ACRYLIC DOMES FOR PASSENGER SHELTERS

4021000006

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Summary of Procurement Page 2 IFB No. 4021000006

$643,530.00. When they were requested to provide a sample dome, as per the instructions on the solicitation, they sent a written notice declining to do so. Because of that, FS International was then deemed non-responsive. The third lowest responsible bid was provided by SG&P Inc, with a not-to-exceed amount of $652,672.40. When they were requested to provide a sample dome, as per the instructions on the solicitation, they provided a sample that was determined to meet the specs of the METRO requirements. SG&P, Inc. was technically accepted and was deemed responsive to all requirements.

SG&P, Inc. price was determined to be fair and reasonable by adequate competition.

TECHNICAL EVALUATION:

Technical evaluation of SG&P, Inc. to perform this work was reviewed by METRO’s Project Manager. SG&P, Inc. has been determined to be technically capable of performing this work.

FINANCIAL EVALUATION:

METRO staff has determined that SG&P, Inc. is financially capable of performing this contract based on past performance with METRO and other agencies.

FUNDING: 100% METRO.

RECOMMENDATION: Based on the above, it has been determined that SG&P, Inc. is the lowest, technically acceptable, responsive and responsible bidder and is hereby recommended for award of a contract for the High Impact Acrylic Domes for Passenger Shelters for an amount not-to-exceed $652,672.40.

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Summary of Procurement Page 3 IFB No. 4021000006

DIRECTOR OF CONTRACTS DATE

PROJECT MANAGER DATE

DIRECTOR SMALL BUSINESS COMPLIANCE DATE

DEPUTY CHIEF PROCUREMENT OFFICER DATE

ACHILLES PATRICK

FRANCISCO RODRIGUEZ

OTIS JOHNSON

KAREN HUDSON

06/10/2021

06/10/2021

06/10/2021

06/10/2021

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METROPOLITAN TRANSIT AUTHORITY ABSTRACT

DESCRIPTION: HIGH IMPACT ACRYLIC DOMES FOR PASSENGER SHELTERSIFB - 4021000006DUE DATE: 12-2-2020 TIME: 2:00PMBID OPENING: 12-3-2020 TIME: 10:00AM RECORDED BY: PRINSCELLA ABBS

NO. NAME AND CITY OF PROPOSERTOTAL AMOUNT YR

1, YR 2 AND YR 3REMARKS

1. H & H SKYLIGHT FABRICATORSSTAFFORD, TX $450,525.00

2. FS INTERNATIONAL INC.ANAHEIM, CA $643,530.00

3. SG&P, INC.FREEPORT, TX $652,672.40

4. GST MANUFACTURING, LTDHALTON CITY, TX $2,379,350.00

5.

6.

7.

8.

9.

10.

I certify that I have personally opened and read all bids received by the time set for receipt. I have reviewed and verified the prices stated herein.

Contract Administrator Deputy Chief of ProcurementKaren Hudson

Technically Incapable / Non-Responsive

Technically Incapable / Non-Responsive

Technically Capable / Responsive

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PROJECT NAME: Capital Improvement and Energy Efficiency Program

FROM: Andrew Skabowski, Terry Divine


Request Board Authorization for the President & CEO to enter into an Interlocal Agreement (ILA) in the amount of

$420,000 with Texas A&M Engineering Experimental Station to perform a Utility Assessment Report (UAR) for

METRO over a ninety day period.


Briefing to the committee was on May 20th, 2021


Includes base contract value and owner-controlled contingencies, if applicable: $ 420,000.00

IV. BUDGET DETAILS:




This report will be the guidance for the Energy Efficiency Project.

This project will help METRO to save approximately $1.3M per year and pay for this project in 12 years. It will

also increase safety in our Bus Operation Facilities and allow METRO to replace or repair some of our mechanical

equipment that is already on our 5-year Capital Improvement Plan.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted


Total Budgeted #

months: 0

Budgeted #

months:

Budgeted #

months

Budgeted #

months:

Operating FM N $420,000 $420,000

Capital

General

Mobility

Debt

Service

Total $ 0.00 $420,000.00 $ 0.00 $ 0.00 $420,000.00

15/66






The Small Business Program does not apply to this action.

REQUIRED SIGNATURES


Small Business:



General Counsel:

Deputy CEO:

President & CEO:

16/66

Public Safety, Customer Service & Operations

June 2021

17/66

Utilize State program through the Energy Office that provides for a low interest loan to upgrade electrical equipment to improve energy efficiency

Save METRO Money by:

− Replacing every lamp METRO owns with LED lights

− Installing lighting controls

− Upgrading or replace several items on 5 Year Plan

− New Chiller Plant for 1900 Main

1% loan from the State Energy Conservation Office (SECO) to fund project

Project will pay for itself in about 12 years using the savings

METRO will not buy another light for 15 years or more

218/66

1. Energy Systems Laboratory will prepare a Loan Application to State Energy Conservation Office (SECO) - at no cost

2. METRO will sign and submit to SECO- at no cost

3. SECO will review and approve the program and will set aside funding for METRO –at no cost and no obligation

4. METRO will contract with TEES to develop the Utility Assessment Report (UAR)- $420,000

5. Upon completion of the UAR, METRO is obligated to pay TEES for UAR development cost

6. If METRO decides to move forward with the project, METRO will be reimbursed for the UAR development cost through the Loan

319/66






PROJECT NAME: Wheel Lift Inspections, Certification & Repair Services



Request Board authorization for the President & CEO to execute a modification of contract 7019000101 with

Reeder Distributors, Inc. to provide Stertil-Koni Vehicle Wheel Lift Inspections, Certification & Repair Services for

an additional two years, making the new performance period four years.


Board resolution 2019-30


Includes base contract value and owner-controlled contingencies, if applicable: $ 555,060.00

IV. BUDGET DETAILS:




This critical service has been contracted with Reeder Distributors, Inc. utilizing a sole source method due to their

exclusive agreement relationship with Stertil-Koni, which are the manufacturers of the vehicle wheel lifts covered

under this service contract.

The current contract has over 75% of the original funding capacity and the contractor has agreed to extend the

period of performance under the current pricing.

This contract covers the required inspection, certification and repair services for the Stertil-Koni Vehicle Wheel

Lifts located at five Bus Operating Facilities and two Support Facilities in the Houston and Harris County Area.

Such services are essential to ensure the health and safety of METRO employees.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted


Total Budgeted #

months: 0

Budgeted #

months: 2

Budgeted #

months:12

Budgeted #

months: 10

Operating FM $30,000 $150,000 $375,060 $555,060.00

Capital $ 0.00

General

Mobility

$ 0.00

Debt

Service

$ 0.00

Total $ 0.00 $30,000.00 $150,000.00 $375,060.00 $555,060.00

20/66







REQUIRED SIGNATURES


Small Business:



General Counsel:

Deputy CEO:

President & CEO:

21/66

Rev. 12-20-19


MODIFICATION No. 001

PROJECT NAME: CONTRACT NO.:

PURPOSE:

Wheel Lift Inspections, Certification & Repair Services

CONTRACTOR Name and Address:

Reeder Distributors, Inc. 5450 Wilbarger Street Fort Worth, TX 76109

CONTRACT VALUE:

Original Contract Award Amount: $555,060.00

Total Amount of Previous Modifications: $ 0.00

Total Amount of This Modification: $ 0.00

Current Contract Amount Total (NTE): $555,060.00

TYPE OF CONTRACT:

Firm Fixed Price

PERFORMANCE PERIOD:

Four (4) years.



BACKGROUND:

Board resolution 2019-30 dated March 28th, 2019, authorized the President & Chief Executive Officer to execute and deliver a contract with Reeder Distributors, Inc. for Stertil-Koni Vehicle Wheel Lift Inspections, Certification & Repair Services. This Resolution was issued in the NTE amount of $555,060.00 for a two (2) year period. This is a sole source procurement and only 25% of the contract total has been expended to date. Reeder agrees to an extension of the period of performance for an additional two (2) years at current pricing.

FUNDING:

100% (Local) METRO

COST/PRICE ANALYSIS:

There is no price increase; therefore, pricing is considered fair and reasonable.

RECOMMENDATION:

It is recommended that performance period be extended for an additional two (2) year period for Stertil-Koni Vehicle Wheel Lift, Certifications & Repair Services with Reeder Distributors, Inc.

Stertil-Koni Wheel Lift Inspections, Certifications, & Repair Services

7019000101

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Summary of Procurement – Contract Mod 001 Contract No. Page 2

7019000101

SR CONTRACT ADMINISTRATOR DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE

Valencia Eaton

Jawaid Akbar

Otis Johnson

Achilles Patrick

04/28/2021

04/28/2021

04/28/2021

04/28/2021

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RESOLUTION 2019 - 30

A RESOLUTION

AUTHORIZING THE PRESIDENT & CEO TO NEGOTIATE AND EXECUTE A SOLE SOURCE

CONTRACT WITH REEDER DISTRIBUTORS, INC. TO PROVIDE INSPECTION, CERTIFICATION,

AND REPAIR SERVICES FOR STERTIL-KONI VEHICLE WHEEL LIFTS, AND MAKINGFINDINGS AND PROVISIONS RELATED TO THE FOREGOING SUBJECT

WHEREAS, METRO requires inspection, certification, and repair services for its Stertil-Koni

vehicle wheel lifts located at certain METRO facilities; and

WHEREAS, Reeder Distributors, Inc. is the only authorized, trained and certified provider of such

services for the Stertil-Koni vehicle wheel lifts in the Houston area; and

WHEREAS, in light ofthe foregoing, management recommends that METRO enter into a two (2)

year sole source contract with Reeder Distributors, Inc. to provide inspection, certification, and repair

services for the Stertil-Koni vehicle wheel lifts located at various METRO facilities, with a maximum

contract amount of $555,060.

NOW, THEREFORE, BE IT RESOLVED THAT:

Section 1. The METRO Board of Directors hereby authorizes the President & CEO to negotiate

and execute a two (2) year sole source contract with Reeder Distributors, Inc. to provide inspection,

certification, and repair services for the Stertil-Koni vehicle wheel lifts located at five (5) operating facilities

and one (1) support facility, with a maximum contract amount of $555,060.

Section 2. This Resolution is effective immediately upon passage.

Page 1 of 2

24/66

I hereby certify that the above resolution isaccurate in describing the action herein of theBoard of Directors on the date below.

h

Cycloni{ Fairfa)42' ''0/'Exetive Vic tsident & General Counsel

PASSED this 28th day of March, 2019APPROVED this 28th day o f March, 2019

ATTEST:

D .0

Assistant ketrehlry /., /9.

"Nuttitip' .

C.(LUG_:0·PaZEP-,6Carrin F. Patman

Chair

Page 2 of 2

f -U

146a 'Perry : 21

25/66






PROJECT NAME: August 2021 Service Enhancements

FROM: Andrew Skabowski, Jim Archer


Request Board authorization for the President and CEO to approve implementation of August 2021 service change.


N / A


Includes base contract value and owner-controlled contingencies, if applicable: $ Enter amount here.

IV. BUDGET DETAILS:




The August 2021 service changes have an estimated financial impact of $2,407K in operating costs in FY2021 and

an annualized cost of $21,835K in FY2022. Additionally, there will be estimated one-time capital costs of $150K

for accessibility improvements and signage associated with the new Gulfton Circulator.

Included in this action are approval of service changes made since the last public hearing (additional service to

address social distancing issues on CBD Park & Ride routes); adjustments to running time to reflect changes in

congestion; restoration of select bus and rail service discontinued to meet FY2021 Business Plan and Budget; and

implementation of new Gulfton Circulator.

The proposed changes do not create a system wide disparate impact or a system wide disproportionate burden.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted


Total Budgeted #

months: 0

Budgeted #

months: 1

Budgeted #

months: 12

Budgeted #

months: 0

Operating 2,407,000 21,835,000 $24,242,000.00

Capital 150,000 $ 150,000.00

General

Mobility

$ 0.00

Debt

Service

$ 0.00

Total $ 0.00 $ 2,557,000.00 $

21,835,000.00

$ 0.00 $24,392,000.00

26/66






The Small Business Program does not apply to this action.

REQUIRED SIGNATURES


Small Business:



General Counsel:

Deputy CEO:

President & CEO:

27/66

Public Safety, Customer Service, and Operations CommitteeJune 2021

28/66

2

o New Gulfton Circulator

o Adjust Downtown Park & Ride service based on returning employees

o Adjust local bus & METRORail service based on returning levels of in-

person schools

o Adjust local bus & METRORail service based on increased non-essential

trips

o Adjust social distancing parameters based on increased vaccinations

29/66

3

DESTINATIONS DIRECTLY SERVEDo Baker Ripley-Gulfton/Sharpstown

o Fiesta

o Holy Ghost Catholic Church/School

o KIPP School

o Jane Long Academy

o Las Americas Newcomer School

o Legacy Community Health

o Post Office (Bellaire)

o Post Office (DeMoss)

o Southwest Multi-Service Center

o YES Prep Gulfton

30/66

4

MODIFIED PARK & RIDE SERVICE

Peak Period, 15-minute headway

o 202 Kuykendahl

o 204 Spring

o 214 Northwest Station; 216 West Little York

o 217 Cypress

o 221 Kingsland; 228 Addicks

o 222 Grand Parkway

o 236 Maxey Road

o 244 Monroe; 248 El Dorado (serving Eastwood Transit Center)

o 246 Bay Area; 247 Fuqua

o 255 Kingwood; 256 Eastex

o 257 Townsen

o 262 Westwood – Hillcroft Park & Ride

o 265 West Bellfort31/66

532/66

6

FY2021 Annualized

BUS

New Service - Gulfton $ 203K $ 1,840K

Running Time Adjustments /

Return to School

$1,489K $13,508K

Phase VIII – CBD Park & Ride $ 584K $ 5,299K

LIGHT RAIL

Return to School $ 131K $ 1,188K

Total $2,407K $21,835K

33/66

7

Manpower

Requirements

Position Headcount Position Headcount

Headcount – Front Line Bus Operators 121 Light Rail Vehicle Operators 15

Bus Service Supervisors 3 Light Rail Controllers 2

Bus Mechanics 20 Light Rail Traction Power Technician 1

Bus Cleaners 16 Light Rail Field Supervisor 1

Headcount - Support Customer Service Representative 3

TOTAL 182

Equipment

Requirements

40’ Transit Buses 45’ Suburban Buses Light Rail Vehicles

Vehicles + 101 + 7 + 10

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8

Item Important Date

Board Briefing Thursday, May 20, 2021

Public Hearing(s) Tuesday, June 8, 2021

Board Briefing – Follow-up Thursday, June 17, 2021

Board Approval Thursday, June 24, 2021

Rail Operator Sign-upWednesday, July 21, 2021 –

Thursday, July 22, 2021

Bus Operator Sign-upMonday, July 26, 2021 –

Wednesday, August 4, 2021

Service Change Implementation

(Bus and Rail)

Sunday: August 22, 2021

Weekday: August 23, 2021

Saturday: August 28, 2021

35/66






PROJECT NAME: Reupholstery of Bus Seats, Modesty Panels and ADA Rear Facing Barriers



Request Board authorization for the President & CEO to negotiate and execute a firm fixed price contract with

Sardo Bus & Coach Upholstery for the reupholstery of bus seats, modesty panels and ADA rear facing barriers on

439 revenue buses, for a not to exceed cost of $1,545,482.50.


N/A


Includes base contract value and owner-controlled contingencies, if applicable: $ 1,545,482.50

IV. BUDGET DETAILS:




Execution of this contract provides for the material and labor necessary to replace worn upholstery covering

passenger seats and modesty panels on four-hundred thirty-nine (439) transit buses that were placed into METRO

service beginning in 2012. The 439 transit buses range in age from four (4) up to nine (9) years of service. The new

upholstery will provide a more pleasant travel experience for METRO passengers. Additionally, the replacement

upholstery is more durable and will require less maintenance.

Budgeted

Source

Dept.

Name

Grant

Funding

Y/N

Previous FY

Expenditures

Budgeted


Total Budgeted #

months: 0

Budgeted #

months: 4

Budgeted #

months: 0

Budgeted #

months: 0

Operating OPS N $1,545,482.50 $1,545,482.50

Capital $ 0.00

General

Mobility

$ 0.00

Debt

Service

$ 0.00

Total $1,545,482.50 $1,545,482.50

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Sardo Bus & Coach Upholstery have performed extremely well and within budget in completing previous

reupholstery contracts on METRO’s revenue bus fleets

The alternative to executing the requested contract is to continue to operate the targeted four hundred thirty-nine

(439) buses with worn upholstery and forgo the opportunity to improve the ridership experience of our customers.


A 10% Small Business goal was established. Sardo Bus & Coach Upholstery committed 10% small business

participation.

REQUIRED SIGNATURES


Small Business:



General Counsel:

Deputy CEO:

President & CEO:

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12-20-19


PROJECT NAME:

Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers

IFB NO.:

4021000087

PURPOSE:

This procurement will provide a contract for the reupholster of bus seats, modesty panels and ADA rear facing barriers aboard METRO’s existing buses.

CONTRACTOR:

Louis Sardo Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery, Inc. 512 West Rosecrans Avenue Gardena, CA 90248

CONTRACT VALUE:

Total amount Not-to-Exceed $1,545,482.50.

TYPE OF CONTRACT:

Firm-Fixed Price.

PERFORMANCE PERIOD:

Contract shall be for a period of one hundred sixty-eight (168) calendar days, from the effective date of the Notice to Proceed, unless otherwise extended or terminated by METRO.


METRO established a 10% Small Business goal. The Prime, Sardo Bus & Coach Upholstery, has committed to 10% Small Business participation. The Prime will self-perform 90% of the contract and will subcontract the remaining 10% to the following certified firm:

PRIME: Sardo Bus & Coach Upholstery

Subcontractor(s) Type of Work % Rushmore Corporation d/b/a All Temps 1 Personnel

Perform labor work along with Sardo Mobile Road crew to reupholster bus seats, modesty panels and ADA rear facing barriers.

10%

Total SBE/DBE Participation 10% ADVERTISEMENT:

This procurement was advertised in the Houston Chronicle on 01/17/21 and 01/24/21. It was also posted on METRO’s website.

SOLICITATION INFORMATION:

Two (2) vendors attended the Pre-Bid Conference and 1 of those vendors indicated they would submit bids as a Prime. One (1) bid was received by the due date of March 11, 2021.

COMPETITIVE:

No (see attached abstract).

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Summary of Procurement Page 2 IFB 4021000087 – Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers

BID EVALUATION: METRO received one (1) bid from the following vendor:

• Louis Sardo Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery, Inc.

The first level of evaluation was to determine if bidders were “responsive” to the solicitation, as required by the METRO Procurement Manual. After an initial evaluation, it was determined that one (1) bidder, Sardo Bus & Coach Upholstery, Inc., was responsive. The second level of evaluation was to determine if bidders were “responsible” as required by the METRO Procurement Manual. Sardo Bus & Coach Upholstery, Inc., was determined to be responsible. The third level of evaluation was to determine price reasonableness of the bid as required by the METRO Procurement Manual. We received one bid from Sardo Bus & Coach Upholstery, Inc. It was submitted to METRO’S Audit Department to determine price reasonableness. Audit’s “Summary of Audit Findings” reported that nothing came to their attention to indicate that the proposed amount of $1,545,482.50 was not fair and reasonable.

FINANCIAL EVALUATION:

Sardo Bus & Coach Upholstery, Inc., was deemed financially capable.

FUNDING:

100% (Local) METRO

RECOMMENDATION:

A recommendation is made to award a contract to Sardo Bus & Coach Upholstery, Inc., for the Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers for an amount not-to-exceed $1,545,482.50.

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Summary of Procurement Page 3 IFB 4021000087 – Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers CONTRACT ADMINISTRATOR II DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE

Paula Gaines

Jack Oviatt

Otis Johnson

Achilles Patrick

04/30/21

04/30/21

04/30/21

04/30/21

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METROPOLITAN TRANSIT AUTHORITY ABSTRACT

DESCRIPTION: REUPHOLSTER BUS SEATS, MODESTY PANELS AND ADA REAR-FACING PANELS IFB NO. 4021000087BID OPENING: 03/11/2021 TIME: 10:00 AM RECORDED BY: CONSTANCE BELL

NO. NAME AND CITY OF PROPOSER TOTAL BID PRICE REMARKS

1 Sardo Bus & Coach Upholstery, Inc.Gardena, CA $1,545,482.50

2

3

4

5

6

7

8

9

10

I have reviewed and verified the prices stated herein.

Achilles PatrickDirector of Procurement

I CERTIFY THAT I HAVE PERSONALLY OPENED AND READ ALL BIDS RECEIVED BY THE TIME SET FOR RECEIPT.

CONTRACT ADMINISTRATOR

Paula Gaines

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COMMITTEE APPROVAL FOR SOLICITATION FORM Page | 1





PROJECT NAME: Anticipated Procurement Report

FROM: Procurement & Materials Department - Michael Kyme, Chief Procurement Officer

I. SOLICITATION APPROVAL FOR:

II. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:



REQUIRED SIGNATURES


Small Business:



General Counsel:

Deputy CEO:

President & CEO:

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FY2021ANTICIPATED PROCUREMENT REPORT

Solicitations over $50KJune Consent List

Q3

NO. PROJECT DESCRIPTIONPROCUREMENT

METHOD (RFP, RFQ, IFB)

ANTICIPATED SMALL BUSINESS

GOAL

ANTICIPATED ADVERTISEMENT

MONTHCOMMENTS

BOARD COMMITTEE

PREVIOUS BOARD

COMMITTEECONCUR Y

1

A/E Services for Design for Transit Facilities and Transit/Transportation

Improv Projects

RFQ 35% JulyOn Call Architectural and

Engineering Consultant (A/E)Capital & Strategic

Planning Committee

2 IDIQ Construction RFTP N/A JulyConstruction, repairs and

maintenance of METRO-owned facilities on an as-needed basis

Capital & Strategic Planning Committee

3BLOWER, 460V

1600M3/H 510WIFB N/A July

Blower for METRO's Rail Vehicles

Public Safety, Customer Service &

Operations Committee

4Red Lanes Traffic

MarkingsIFB TBD July

Installation and Removal of Markings and Signage for the

Red Lanes Bus Project

Public Safety, Customer Service &

Operations Committee

Page 1 of 143/66





AGENDA MONTH AND YEAR:

SUBJECT: Board Speaker Follow-up

FROM: Russ Frank

I. SUMMARY:

44/66

Customer Service – Board Speaker Follow-Up

Public Safety, Customer Service & Operations Committee Meeting

Page 1 of 3

CUSTOMER SERVICE – BOARD SPEAKER FOLLOW-UP Working Committee Meetings

May 2021

The following individuals spoke at the

METRO Board of Directors Working Committee Meetings:

Administration

1. Dominic Mazoch

Mr. Mazoch made suggestions for several ridership promotions, including offering free fares to entice customers back to riding the transit system and to encourage riders to use METRO for holiday shopping to avoid traffic congestion.

Capital & Strategic Planning

1. Dominic Mazoch

Mr. Mazoch made several suggestions, including patrolling the NWTC to prevent skateboarders from grinding their skateboards across the bike racks, additional pavement markings at the lane entrances of the NWTC bus-only lanes, and adding a bus stop on the 56 Airline/Montrose Boost project at the Katy Freeway and Studemont to promote ridership of cyclists using the bike path.

Finance & Audit

1. Dominic Mazoch

Mr. Mazoch suggests METRO implement the use of a rainy day fund to support unplanned projects due to local weather emergencies or other disasters that may affect METRO transit services. He also says METRO should seek mutual advantage clauses when entering partnership agreements from industries requesting to use METRO services or facilities.

Public Safety, Customer Service & Operations

1. Dominic Mazoch

Mr. Mazoch suggested that METRO should increase and enhance the cleaning and sanitizing of the rail cars at each endpoint of the rail system. He also offered suggestions for service change schedules and routes to the Galveston cruise terminal.

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Page 2 of 3

METRO Board of Directors Meeting May 27, 2021

The following individuals spoke at the METRO Board of Directors Meeting:

1. Dominic Mazoch SUBJECT: General Comments

Mr. Mazoch suggests that METRO should engage more with the public and local businesses much earlier in the decision-making process before major service changes to help garner greater public support. He also offered other general comments.

2. Hector Huezo SUBJECT: New Flyer Industries

Mr. Huezo, from the Jobs to Move America organization, cites concerns involving New Flyer Industries' labor practices and says there are racial disparity issues at the Anniston, Alabama, and Shepherdsville, Kentucky, locations. He requested METRO to investigate these issues and possibly not contract with them for future transit bus purchases.

We met with the Jobs to Move America organization and they will be sending us more information to review.

3. Erica Ihene SUBJECT: New Flyer Industries

Ms. Ihene, from the Jobs to Move America organization, wants METRO to encourage New Flyer Industries to enter into a national community benefits agreement that supports fair labor practices, job opportunities, and apprentice programs for the workers at the Alabama and Kentucky facility locations.


4. Larry Hodge SUBJECT: New Flyer Industries

Mr. Hodge, from the Jobs to Move America organization, cites concerns involving New Flyer Industries' labor practices and says there are racial disparity issues at the Anniston, Alabama, and Shepherdsville, Kentucky, locations. He wants METRO to encourage New Flyer Industries to enter into a national community benefits agreement that supports fair labor practices, job opportunities, and apprentice programs for the workers at the Alabama and Kentucky facility locations.


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Page 3 of 3

5. Barrett Ochoa SUBJECT: Real-Time Information at Rail Stations

Mr. Ochoa, a former METRO intern, suggests that METRO should procure and install real-time rail arrival information panels at each rail station along the transit system using a countdown clock until train arrival.

Replacing the current digital technology at rail platforms with new signs and prediction capability is part of our system-wide digital signage project currently underway. Several steps need to take place before it can be implemented on the rail lines, including installing additional technology to the rail vehicles. A preliminary timeline for this portion of the digital technology project is in 2022.

6. Trinidad Renteria SUBJECT: Reinstatement of the 95 Jones Road Route

Mr. Renteria requests for METRO to consider reinstating the 95 Jones Road bus route to better serve customers wanting to reach the W Little York P&R and gain connectivity to the 45 Tidwell and 46 Gessner routes. Mr. Renteria also questions if METRO uses retired buses (3200 series) for emergencies in the Houston area.

His service suggestions will be incorporated into future implementation plans for METRONext.

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AGENDA MONTH AND YEAR:

SUBJECT: Operations, Public Safety & Customer Service Monthly Report

FROM: Timothy Kelly, Vera Bumpers, Andrew Skabowski

I. SUMMARY:

A monthly report of Key Performance Indicators (KPIs) for METRO's

- Safety

- Police

- Express (HOV/HOT) Lanes

- Operations (Customer Service, Bus, BRT, Rail, METROLift)

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2021June

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Public Safety, Customer Service, OperationsBoard Committee Meeting

Monthly Report

SAFETYMEASURE DEFINITION Benchmark

Bus & Rapid(BRT)

Accidents49

MEASURE DEFINITION Benchmark

Rail Accidents

8Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists.

Transit incident with passenger injuries that requires immediate medical treatment away from the scene or a collision between a bus/BRT and an object such that the amount of damage exceeds $1,000.

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY20 45 47 71 46 59 50 26 29 50 41 40 32FY21 54 28 31 18 24 36 35 41Benchmark 49 48 48 49 52 52 50 49 50 49 49 49

01020304050607080

FY20 FY21 Benchmark

2011 9 10 7

17 20 14

34

17 228 17

19 15 27

0

10

20

30

40

50

60

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Preventable Non-Preventable

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY20 10 7 4 6 8 5 2 3 7 3 6 4FY21 5 5 4 4 6 5 5 4Benchmark 9 9 9 8 8 8 8 8 8 8 8 8

02468

1012

FY20 FY21 Benchmark

12

1 1 10

1

43

3 3

5

5 5 3

0

1

2

3

4

5

6

7

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Preventable Non-Preventable

2 of 1850/66


Monthly ReportMEASURE DEFINITION

Rail Accidents by Type

Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists by their categorical type.

Illegal Turns, 2Pedestrian/Cyclist, 2

May - Accidents by Type

2

0 0 0 0 0

2

0

0.5

1

1.5

2

2.5

Illegal Turns Ran Red Light Pedestrian/Cyclist Sideswipe Suicide LRV Rear EndVehicle

Other

May - No Injuries May - Injuries May - Fatalities

3 of 1851/66


Monthly Report

POLICE

Group A Offenses (24 Categories) Group B Offenses (10 Categories)

Drug/Narcotic Offenses SocietyEmbezzlement Property

Counterfeiting/Forgery PropertyDestruction/Damage/Vandalism of Property Property

Family Offenses, Nonviolent

Peeping TomLiquor Law Violations

Trespass of Real Property

Group B consists of 10 offense categories. Group B encompass all, non-traffic, offenses which are not classified as Group A. Group B offenses are less serious in nature and tend to be against society.

Bad ChecksCurfew/Loitering/Vagrancy Violations

Driving Under the InfluenceDrunkenness

Bribery PropertyBurglary/Breaking & Entering Property

Assault Offenses Person Disorderly Conduct

Group A consist of 24 offense categories which address 52 specific crimes. Group A offenses are more serious in nature and tend to be against persons or property.

Animal Cruelty SocietyArson Property

Homicide Offenses Person

Extortion/Blackmail PropertyFraud Offenses Property

All Other Offenses

*** All offense data reflected in the METRO Police portion of this report, from current and prior fiscal years, is using the National Incident-Based Report System (NIBRS).

Human Trafficking PersonKidnapping/Abduction Person

Gambling Offenses Society

Larceny/Theft Offenses PropertyMotor Vehicle Theft PropertyPornography/Obscene Material Society

Sex Offenses PersonStolen Property Offenses PropertyWeapon Law Violations Society

Prostitution Offenses SocietyRobbery PropertyRun Aways/Persons Under 18 Society

*** Offense & incident counts are based on available data as of the 5th day of each month.

4 of 1852/66



Group A Offenses

MEASURE

Group B Offenses

Data consists of 24 offense categories which address 52 specific crimes. Group A offenses are more serious in nature and tend to be against persons or property.

DEFINITION

Data consists of 10 offense categories. Group B encompass all non-traffic offenses which are not classified as Group A. Group B offenses are less serious in nature and tend to be against society.

116

77

107

8873

85 88

108

20

40

60

80

100

120

140

160

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

FY20 FY21 Benchmark 132

5345

10

Offense Type

Property Person Society

20

28

36

21

2731 33

45

5 10 15 20 25 30 35 40 45 50


FY20 FY21

5 of 1853/66


Monthly ReportMEASUREIncident Locations

MEASURE

Code of Conduct Suspension Notices

DEFINITION

DEFINITIONIncident which occurred on METRO property: Park & Ride, Transit Centers, On-board Buses and On-board Light Rail Vehicles (LRVs) and on LRV Platforms.

The total number of METRO Code of Conduct Suspension Notices issued per month for violation of prohibited conduct on METRO property. A suspension notice may only be issued by a METRO Police Officer.

On-Board Bus

LRV Platform/Transfer

0

5

10

15

20

25

May

Park & Ride Transit Center On-Board Bus Bus Op. Facility Bus Stop/Shelter

Facility On-Board LRV LRV Platform/Transfer Other Location Non-Transit Bldg.

HOV Lane Rail Tracks Extra Job Traffic Stop Pedestrian Stop

Along Rail, not system Along the Bus Route Parking Lot / Garage (Lot B) METROLift Road/Street/FWY

BRT Platform

Park & Ride

65

20

86

4 42

0

5

10

15

20

25


FY20 FY21

6 of 1854/66



Assaults System Wide

Assault: The unlawful attack by one person upon another. Aggravated Assault: All assaults involving serious bodily injury or a weapon.Intimidation Assaults: Verbal only assaults.Simple Assaults: All other forms of assaults not considered aggravated or intimidation assaults.

0

5

10

15

20

25

30


Assaults by METRO Service

Rail Local Bus BRT Park & Ride

0

5

10

15

20

25

30

May

Assault Type

Aggravated Simple Intimidation

05

1015202530354045

May

Victim Type

Bus Operator Other Victim

0

5

10

15

20

25

30

May

Assaults by Rail Line

Red Central Green Purple

7 of 1855/66


Monthly Report

HOV/HOT LANESMEASURE

Citations Issued

MEASURE Goal

Average Lane Speed

45 mph

* HOV Lanes were closed February 15 -19 due to winter weather impacts.

The average lane speed from both the AM (7-8) and PM (5-6) peak hours of operation on all five HOV lanes are held to an FTA set goal of 45 mph at minimum. The speed is measured using data collected when a vehicle, with a toll tag, enters the lane and travels the full length. The system measures that vehicles entry and exit of the lane and an algorithm calculates the speed based on that data.

DEFINITION

DEFINITION

The total number of METRO HOV/HOT citations issued per month and per freeway corridor. Citations are issued by a Police Officer and could be either a warning citation or finable citation.

11 1 99 123

186

608

802

694

- - - - -

100

200

300

400

500

600

700

800

900


FY21 Total

286

155

32 4

217

-

50

100

150

200

250

300

350

May

45N 45S 290 59N 59S

-

10

20

30

40

50

60

70

80

April May

45N 45S 290

59N 59S Goal is 45 mph 61 62 61 60

70 61

67 64 59 57

MayMPH

45NAM7-8

45NPM5-6

45SAM7-8

45SPM5-6

290AM7-8

290PM5-6

59NAM7-8

59NPM5-6

59SAM7-8

59SPM5-6

8 of 1856/66


Monthly Report

CUSTOMER SERVICE - CALL CENTERMEASURE MEASURE Total Calls

Customer Service Call Center Quality

Customer Call Type

30,347

MEASURE MEASURE

Customer Service Public Comments

Call Translation Assistance

DEFINITION DEFINITION

Total number of calls received by queue type for current month

DEFINITIONDEFINITIONOverall quality is measured by the average of call center representatives quality monitoring scores (Greeting/Closing, Customer Service Skills, Knowledge of METRO Services, and Process and Procedures)

Customer comments regarding customer service staff (Call Center and Ride Store) and type received

Total number of customers needing assistance in a language other than English, received in the Call Center

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


FY21 Goal 95%

87

25,394

1,675

143

559

1,902

587

- 5,000 10,000 15,000 20,000 25,000 30,000

MAY

METRO Receptionist ComplaintLost & Found Q-CardGeneral Information (Spanish) General InformationFacilities Maintenance

2

29

13

May

Comments Complaints Commendations

1,70

1

1,57

6

1,62

0

1,40

6

2,08

4

1,75

3

1,80

5

1,68

4

-

500

1,000

1,500

2,000

2,500


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Monthly ReportMEASURE

Public Comments

CUSTOMER SERVICE - RIDESTOREMEASURE

In-Person Translation Assistance

Total number of customer comments and type received by month

DEFINITION

Total number of customers needing assistance in a language other than English (1900 Main, 1001 Travis, and Fannin South)

DEFINITION

2,22

9

2,14

5

2,18

0

2,21

0

1,64

2 2,14

6 2,49

8

2,33

1

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000


FY20 FY21

79

2,129

123

Comments by Type

Comments Complaints Commendations

119

85

102

82

55 64

38 43

-

20

40

60

80

100

120

140


In-Person Translation Assistance

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Monthly ReportMEASUREIn-Person Customer Service

MEASURE MEASURE

In-Person Fare Transactions

On-Line Fare Transactions

Total number of transit fares sold in RideStores by type

Total number of transit fares sold on-line by type

DEFINITION

Total number of customers serviced at RideStores


3,728

3,340 3,124

2,880

2,482

3,520

2,395

3,054

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000


RideStore Visitors

7,33

9

9,55

5

6,67

3

23,4

08

2,84

6 7,02

1

7,05

2 10,7

44

- - - -

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000


Q Card METRO Money METROLift Convention Pass

1,66

6

1,25

6

2,44

4

1,01

5

1,05

1

3,19

0

744 1,

110

- - - -

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000


Q Card METRO Money METROLift Convention Pass

11 of 1859/66



Type of QFare Card

MEASURE DEFINITION MEASURE

METROLift Fare METRO Money

DEFINITION

Types of METRO Q Fare Card sold in-person and on-line

DEFINITION

Total number of METROLift transit fares sold in-person and on-line

Total number of METRO Money sold by type in-person and on-line

1,134

115 161 247

83 6 4 3 12 9

113 -

-

200

400

600

800

1,000

1,200

MAY

Q Card Q Card - Senior Q Card - Disabled Q Card - Student

Day Pass Day Pass - Senior Day Pass - Disabled Day Pass - Student

365 Day Disabled Veterans Pass (MVP) 70+ Convention Pass

388

471 457

601

486

635 683

476

- - - - -

100

200

300

400

500

600

700


Single Books Monthly 365 Day Pass

6,33

5

8,69

0

6,20

2

22,0

43

2,04

5 7,58

2

5,22

2 9,49

1

- - - -

- 5,000

10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000

Oct Nov Dec Jan Feb Mar AprMay

Jun Jul Aug Sep

$1.25 $2.50 $5.00 $10.00 $20.00

12 of 1860/66



Fannin South Parkers

MEASURE

Retailer Transactions

Total number of parking transactions by type per month

DEFINITION

Total number of Q Cards loaded by a retailer

DEFINITION

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000


Monthly Daily Special Events FY20

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000


FY20 FY21

13 of 1861/66


Monthly Report

OPERATIONS - BUS

MEASURE Goal

Local OTP 75%

MEASURE Goal

Park & Ride OTP

76%

Early departures less than 1-minute 6.50%Late departures between 6 & 10-minutes 10.70%Adjusted OTP based on customer impact 86.6%

* Bus OTP reporting resumed with the January 2021 Service Change.

OTP Breakdown For Local and Park & Ride:

DEFINITION

Considered on-time if it does not leave early and is within a five (5) minute window, after the scheduled departure time.

DEFINITION

Considered on-time if it does not depart early (except when leaving a Park & Ride lot in the morning because it’s full) and is within a five (5) minute window, after the scheduled departure time.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Local - Bus Goal is 75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Park & Ride - Bus Goal is 76%

14 of 1862/66


Monthly ReportMEASURE DEFINITION Goal

Bus MDBF 6,000Reflects any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure; includes warranty and fleet defects but excludes accidents.

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000


Mean Distance Between Mechanical Failures - All Buses Goal

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Monthly Report

OPERATIONS - Rapid (BRT)MEASURE DEFINITION Goal

Rapid OTP 90%

MEASURE DEFINITION

Rapid MDBF

Considered on-time when the vehicle departs from the beginning of the line and arrives at the end of the line less than five (5) minutes after the scheduled time.

GoalReflects any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure; includes warranty and fleet defects but excludes accidents.

6,000

92% 90% 93% 94% 93% 94% 94% 95%

0%10%20%30%40%50%60%70%80%90%

100%


BRT - Silver Line Goal is 90%

-

2,000

4,000

6,000

8,000

10,000

12,000


Mean Distance Between Mechanical Failures - BRT Goal

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Monthly Report

OPERATIONS - RAILMEASURE DEFINITION Goal Goal Goal

Rail OTP 93% 95% 95%

* No Red Line OTP in December 2020 due to service interruption for tie/crossing replacement project.MEASURE DEFINITION

Rail MDBSI

Considered on-time when the train departs from the beginning of the line and arrives at the end of the line less than five (5) minutes after the scheduled time.

Goal

Mean Distance Between Service Interruptions (MDBSI) is classified as any interruption where passengers are delayed by one (1) minute or greater of lost time.

15,000

95%

93%

0% 94%

95%

95%

94%

95%

0%10%20%30%40%50%60%70%80%90%

100%

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Rail - Red Line Goal is 93%

99%

99%

97%

97%

98%

97%

97%

96%

0%10%20%30%40%50%60%70%80%90%

100%

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Rail - Green Line Goal is 95%

96%

98%

97%

97%

96%

99%

98%

96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct Dec Feb Apr Jun Aug

Rail - Purple Line Goal is 95%

-

5,000

10,000

15,000

20,000

25,000

30,000


Mean Distance Between Service Interruptions - Rail Goal is 15,000

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Monthly Report

OPERATIONS - METROLIFTMEASURE MEASURE Goal

Passenger TripsOn Time Performance

90%

MEASURE Goal MEASURE Benchmark

Mean Distance Before Failure

21,000 No-Shows <3%

*Prior months are subject to shift based on finalization of contractor documentation.

DEFINITION DEFINITIONThe average number of vehicle-miles traveled before a mechanical failure (breakdown).

The percent of all scheduled trips when a customer fails to show up for a scheduled trip.


The number of non-unique passengers who board METROLift vehicles (van, minivan, taxi cab backup, METROLift Subsidized Program (MSP)).

The percentage of pickups / drop-offs made within a designated service window (30 minutes) including appointment times.

-

50,000

100,000

150,000

200,000

250,000


FY20 FY21

0%

20%

40%

60%

80%

100%

120%


METROLift Goal is 90%

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000


Mean Distance Between Mechanical Failures - METROLift

Goal is 21,000

0%

1%

2%

3%

4%

5%


FY20 FY21 Benchmark is < 3%

18 of 1866/66

public safety, customer service & operations committee of

Documents