prtg sla plugin · 1 prtg network monitor 1.1 enjoy high availability with prtg availability...

PRTG SLA PLUGIN USER MANUAL

CORP-IT 6/23/2020

Abstract The purpose of this document is to describe the prerequisites, to configure and to use the

PRTG SLA Plugin application.

PRTG SLA Plugin Introduction to PRTG SLA Plugin

CORP-IT +41 445 860 187 Langfeldstrasse 53, 8500 Frauenfeld, [email protected] 6/23/2020 Switzerland www.corp-it.ch of 31

TABLE OF CONTENTS

1 INTRODUCTION TO PRTG SLA PLUGIN ............................................................................................... 5

1.1 APPLICATION CONFIGURE .................................................................................................................... 6

1.1.1 Application Best Practices ............................................................................................................. 6

1.1.2 Application requirements ............................................................................................................... 6

1.1.3 Application Install .......................................................................................................................... 7

1.1.4 Define user .................................................................................................................................... 8

1.1.5 Define PRTG connection .............................................................................................................. 8

1.1.6 Configure general settings .......................................................................................................... 10

1.1.7 Define the SMTP mail address settings ...................................................................................... 11

2 WORKING WITH PRTG SLA PLUGIN .................................................................................................. 13

2.1 GENERAL GRAPHICAL USER INTERFACE FEATURES ............................................................................ 13

2.1.1 Sorting and filtering ..................................................................................................................... 13

2.2 DASHBOARD ...................................................................................................................................... 13

2.3 FILTERS ............................................................................................................................................ 15

2.4 SERVICE LEVEL AGREEMENTS ........................................................................................................... 17

2.4.1 Adding SLA’s ............................................................................................................................... 17

2.4.2 SLA Options Menu ...................................................................................................................... 20

2.5 SCHEDULES ...................................................................................................................................... 20

2.6 PLANNED DOWNTIMES ....................................................................................................................... 22

2.7 REPORTS .......................................................................................................................................... 23

2.7.1 Report Details .............................................................................................................................. 26

2.8 SCHEDULED REPORTS ....................................................................................................................... 28

2.9 SETTINGS ......................................................................................................................................... 29

2.10 USERS .............................................................................................................................................. 30

2.10.1 User roles ................................................................................................................................ 30

2.10.2 Users ....................................................................................................................................... 30

2.10.3 Create new user ...................................................................................................................... 30

2.10.4 Modify users ............................................................................................................................ 31

2.10.5 User groups ............................................................................................................................. 31

mailto:[email protected]



TABLE OF FIGURES

FIGURE 1 - PRTG SLA PLUGIN ............................................................................................................................ 5

FIGURE 2 - PRTG DATE FORMAT ......................................................................................................................... 6

FIGURE 3 - PREREQUISITES PAGE ........................................................................................................................ 7

FIGURE 4 - CONFIGURE SQL SERVER CONNECTION ............................................................................................. 7

FIGURE 5 - USER CREATION................................................................................................................................. 8

FIGURE 6 - ADD PRTG SERVER ........................................................................................................................... 8

FIGURE 7 - PRTG SERVER SETTINGS .................................................................................................................. 9

FIGURE 8 – PASSHASH ...................................................................................................................................... 10

FIGURE 9 - GENERAL SETTINGS ......................................................................................................................... 10

FIGURE 10 - MAILING CONFIGURATION ................................................................................................................ 11

FIGURE 11 - SPECIFY TEST EMAIL ADDRESS ........................................................................................................ 12

FIGURE 12 - SEND TEST EMAIL CONFIRMATION .................................................................................................. 12

FIGURE 13 - QUICK FILTER ................................................................................................................................. 13

FIGURE 14 - ADVANCE FILTERING BUTTON .......................................................................................................... 13

FIGURE 15 - SLA PLUGIN DASHBOARD ............................................................................................................... 14

FIGURE 16 - DASHBOARD LIST VIEW .................................................................................................................. 14

FIGURE 17 - FILTERS PAGE ................................................................................................................................ 15

FIGURE 18 - ADD FILTER .................................................................................................................................... 15

FIGURE 19 - SELECT PRTG SERVER .................................................................................................................. 15

FIGURE 20 - FILTER BY TAG ............................................................................................................................... 16

FIGURE 21 - SELECTION OVERVIEW ................................................................................................................... 16

FIGURE 22 - ASSIGNED SENSORS ...................................................................................................................... 17

FIGURE 23 - SERVICE LEVEL AGREEMENTS ........................................................................................................ 17

FIGURE 24 - ADD SLA BUTTON .......................................................................................................................... 17

FIGURE 25 - CONFIGURE NEW SLA .................................................................................................................... 18

FIGURE 26 - SET SLA TIMETABLE ...................................................................................................................... 19

FIGURE 27 - ASSIGN FILTERS ............................................................................................................................. 19

FIGURE 28 - SLA OPTIONS MENU ...................................................................................................................... 20

FIGURE 29 – SCHEDULES PAGE ......................................................................................................................... 20

FIGURE 30 - ADD SCHEDULE .............................................................................................................................. 21

FIGURE 31 - ADD EXCEPTION DAYS.................................................................................................................... 21

FIGURE 32 - SCHEDULE EXCEPTION DAYS ........................................................................................................... 22

FIGURE 33 - PLANNED DOWNTIMES .................................................................................................................... 22

FIGURE 34 - ADD PLANNED DOWNTIME ............................................................................................................... 23

FIGURE 35 - MONTHLY SERVICE LEVEL AGREEMENTS REPORT PAGE .................................................................. 23

FIGURE 36 - START PRTG POLLING TASK .......................................................................................................... 24

FIGURE 37 - GENERATING REPORTS .................................................................................................................. 24

FIGURE 38 - SERVICE LEVEL AGREEMENT REPORT - CHANGE YEAR .................................................................... 24




FIGURE 39 - EXPORT PDF BY MONTH ................................................................................................................ 24

FIGURE 40 - EXPORT PDF BY COMPANY ............................................................................................................ 24

FIGURE 41 - EXPORT PDF BY SLA ..................................................................................................................... 25

FIGURE 42 - REPORT DETAILS BUTTON .............................................................................................................. 25

FIGURE 43 - SLA DETAILS ................................................................................................................................. 25

FIGURE 44 - REPORTS FILTER ............................................................................................................................ 25

FIGURE 45 - FILTER INTERVAL ............................................................................................................................ 26

FIGURE 46 - REPORT DETAILS ........................................................................................................................... 26

FIGURE 47 - SELECT REPORT MONTH ................................................................................................................ 27

FIGURE 48 - SENSOR DOWNTIME ....................................................................................................................... 27

FIGURE 49 - SENSOR DOWNTIME DETAILS .......................................................................................................... 27

FIGURE 50 - VIEW DOWNTIMES .......................................................................................................................... 27

FIGURE 51 - DOWNTIME OPTIONS MENU ............................................................................................................ 28

FIGURE 52 - ADD SCHEDULED REPORT BUTTON ................................................................................................. 28

FIGURE 53 - ADD SCHEDULED REPORT .............................................................................................................. 29

FIGURE 54 - USER PANEL .................................................................................................................................. 29

FIGURE 55 - SETTINGS MENU ............................................................................................................................ 30

FIGURE 56 - ADD USER ...................................................................................................................................... 31

FIGURE 57 - MODIFY USER MENU ...................................................................................................................... 31

FIGURE 58 - CHANGE PASSWORD ...................................................................................................................... 31

FIGURE 59 - ADD USER GROUP ......................................................................................................................... 31




1 INTRODUCTION TO PRTG SLA PLUGIN

PRTG SLA Plugin can help meet your SLAs by monitoring the availability of your mission critical

PRTG devices and ensure you derive higher business value through better management of IT and

IT processes.

Figure 1 - PRTG SLA Plugin

By installing the PRTG SLA Plugin you will benefit of the following:

• Monitoring SLA based on values from PRTG Network Monitor

• Gives you better visibility on whether you are meeting the needs of your customers

• Downtimes granular (up to minute) reports, with user root cause analyze reasons of the

downtimes

• Flexible GUI to create your preferred SLA monitoring intervals

PRTG SLA Plugin offers the possibility to monitor and generate reports for the availability and uptime

(percentage of the time services are available) of a service making sure that the Service Level

Agreements levels are respected.

The reports can be scheduled to be sent automatically over email to a distribution list, monthly.




1.1 Application Configure

After successfully installed the PRTG SLA Plugin the application configuration wizard is

automatically started. The wizard allows the user to initialize the application by defining the needed

configuration.

1.1.1 Application Best Practices

The following recommendations, although not critical, should be followed to avoid any issues.

1. Ensure that both PRTG and the Server where the SLA Plugin is installed, are using the same

time zone.

2. Create a new user in PRTG that will be used only for the SLA Plugin.

1.1.2 Application requirements

For the application to work properly, please ensure that the following requirements are met:

1. 64-bit Windows OS (Windows Server 2012 or newer)

2. SQL Server 2012 or newer (only needed if you are using your dedicated SQL Server; not

needed if you install SQL Express using the SLA Plugin installer)

3. .NET Framework 4.7 or newer must be installed on the system that will run the application.

4. Date Format in PRTG must be set to one of the following:

- DD.MM.YYYY HH:MM:SS (24h)

- DD.MM.YYYY HH:MM:SS (AM/PM)

- MM/DD/YYYY HH:MM:SS (24h)

- MM/DD/YYYY HH:MM:SS (AM/PM)

This setting is available in PRTG, under:

Setup => Account Settings => My Account => Web Interface => Date Format

Figure 2 - PRTG Date Format




1.1.3 Application Install

After starting the installation of the PRTG SLA

Plugin, it will check to make sure that the necessary

prerequisites are installed, such as .NET

Framework and SQL Server:

From this menu, you can check all the necessary

prerequisites that need to be installed alongside the

SLA Plugin. If you plan on using an already

configured SQL Server on a different machine, you

can uncheck it from the list and specify the existing

SQL Server later on.

If you choose to install SQL Server Express from

this menu, it will automatically download and install

it before continuing with the SLA Plugin installation.

After it finishes installing SQL Server Express, the

installer will continue with the EULA and the

Configure SQL Server Connection page. From

this page, you can either select the SQL Server

Express instance that you previously created or

specify an existing SQL Server from a different

machine, as well as the Credentials need to

connect to the SQL Server. If you are using the

Express edition that the SLA Plugin installer

automatically downloaded, you can leave Trusted

Connection checked and select Install.

Once the installation is complete, it will show you a confirmation message and after selecting Finish,

it will close the window and open the SLA Plugin Configure page in your default browser.

Figure 3 - Prerequisites Page

Figure 4 - Configure SQL Server Connection




1.1.4 Define user

The first step of the configuration wizard is the creation of a user which will be later used to connect

to the application.

When creating the user, you will need to provide the following information:

• Username

• Email address

• First name / Last name

• Password

1.1.5 Define PRTG connection

To show monitoring data of your PRTG setup, the PRTG SLA Plugin must be able to establish a

connection to your PRTG web servers. For this purpose, please ensure that the following settings

are correct:

1. Select the Add option to add a new server. Depending on your license, you can add multiple

PRTG servers.

Figure 6 - Add PRTG Server

Figure 5 - User Creation




2. Specify the server details.

Alias Alias used for the PRTG Server

Protocol Choose between HTTP and HTTPS, depending on your PRTG configuration

URL IP address or DNS Name for PRTG's Web Server

Port TCP Port for PRTG's Web Server on the Web Server tab

Login Name PRTG Username

Password PRTG Password

PRTG switches to port 8080 as a fallback after a restart when port 80 is already used, and to port 8443 if

port 443 is not available. PRTG keeps the SSL connection in this case. If this port is also not available,

PRTG tries from port 32000 on until it finds an available port. Because the EC cannot recognize these ports

(8080, 8443, 32000+) automatically, enter the currently used port manually here in the Port setting. If you do

not get a connection to the PRTG web server, check the currently used port in the Web Server settings

under System Administration—User Interface in the PRTG web interface.

After filling the required information, also make sure that:

• No local software firewall blocks the connection.

• No local virus protection program blocks the connection.

• The specified port is not used by another application.

• No (hardware) firewall blocks the connection when connecting through a network (LAN or

WAN).

Figure 7 - PRTG Server Settings


https://www.paessler.com/manuals/prtg/system_website_settings#webserver



* When connecting to the “Hosted by Paessler” version of PRTG, you will need to check the

passhash box and provide the passhash in the password field.

The passhash can be obtained from PRTG, from Setup -> Account Settings:

Figure 8 – Passhash

After submitting the server details, it will automatically download the PRTG Structure.

1.1.6 Configure general settings

The step allows you to define the general settings of the application.

• Attachment path: A disk location which will be used to store the generated PDF reports.

These PDF reports will then be sent via email.

• Log Path: A disk location which will be used to store the application error logs.

Figure 9 - General Settings




• Report File Name: Specify the PDF report file name which will be used when generating the

PDF reports. Two wildcards can be used in this case:

o {month} – will be replaced with the month number for which the report is generated.

o {year} - will be replaced with the year for which the report is generated.

• Company logo: An image can be uploaded to be used in the PDF reports header.

• Unknown after downtime is downtime: Select whether unknown periods after downtime

should be considered downtime as well.

1.1.7 Define the SMTP mail address settings

This step allows the configuration of a mailing server so that the application will be able to send

emails. You can also skip this step if you do not wish to setup the mailing system.

Figure 10 - Mailing configuration




When configuring the SMTP mail address settings, you will need to specify the following:

• Account name: Alias for the account.

• Profile name: Alias for the profile.

• Mail address: the SMTP used for sending emails (e.g.: [email protected]).

• Reply to address: the email address which is used to answer to when somebody hits “reply”

to the email received from the PRTG SLA Plugin application.

• Display name: Name which will be displayed by the receivers. (e.g.: PRTG SLA Plugin)

• Mail server name: The SMTP address used to send emails (e.g.: smtp.itps-ag.ch)

• Port: The port on which the SMTP address works (typically is port 25)

• Username: The username which is used to access the SMTP server. Usually it is the same

as the “Mail address”

• Password: The password used for accessing the SMTP server.

• SSL: Select Yes if the SMTP server requires secure connection.

After specifying the necessary details, you can

send a test email in order to test the mailing

functionality.

After pressing the Send test email button, a new

window will appear, asking you for the email

address, where the test email will be sent:

After pressing the Submit button, a confirmation

message should be displayed after the button is

pressed:

Figure 11 - Specify test email address

Figure 12 - SEND test email confirmation



PRTG SLA Plugin Working with PRTG SLA Plugin


2 WORKING WITH PRTG SLA PLUGIN

2.1 General Graphical User Interface Features

2.1.1 Sorting and filtering

2.1.1.1 Sort

The sort functionality is available on all pages, by pressing the column header which needs to be

sorted. By pressing the same column header again, the sort order will be reversed.

2.1.1.2 Filter

All pages offer two main filter functionalities:

1) Quick filter: Allows real time filtering, by specifying any input, which will be searched on all

available columns from the specific page. If any of the columns contain the value from the

input, the whole row will be shown as a result.

2) Advanced filter: The advanced filtering functionality can be

triggered by the “Show filter” button, which is present on the

footer of all pages.

2.2 Dashboard

This is the default page that appears when opening the SLA Plugin, where you can find a brief

summary of the License, as well as the SLA and Sensors breaches, as well as a graph, representing

the number of outages month by month and day by day.

Figure 13 - Quick filter

Figure 14 - Advance filtering button




From this page, you can quickly navigate to the SLA details for each individual month by clicking

inside the charts.

You can view the Breached SLA’s and

Sensors either in a chart view (by

default) or in a list view, by selecting

the View list option.

Figure 15 - SLA Plugin Dashboard

Figure 16 - Dashboard List View




2.3 Filters

Using the Filters page, you can create lists of sensors that will be monitored. These lists can, then,

be assigned to one or more SLA’s.

To create a new filter, you need to select the Add option

If you are using multiple PRTG Servers, the correct Server will first

need to be selected from the top of this.

Figure 18 - Add Filter

Figure 19 - Select PRTG Server

Figure 17 - Filters Page




You can filter the sensors either by tags or

by name.

When filtering by tags, you can select all the

required sensors by selecting the Server,

Group or the entire Tree.

After creating a filter based on a tag, any

new sensor that will be created in PRTG

with the same tag and under the group

that you selected, will be automatically

included in the SLA.

After including the sensors, you will need to select the

Submit option, where you will be prompted to enter a

name for the filter and review the sensor selection

Figure 20 - Filter by Tag

Figure 21 - Selection Overview




Your Assigned sensors will now show up on the

right-hand side of the page. From this section, you can

also delete any sensors that you no longer want to be

included in the report, by using the Delete option:

2.4 Service Level Agreements

On this page, you can see the SLAs and can perform actions like add, edit, delete, set as inactive

and set company.

2.4.1 Adding SLA’s

When adding a new SLA, you first need to select the Add option from

the upper right corner of the page:

On the Configure SLA page, you will need to specify the following:

• Name: Specify the service level agreement name, which will be later used in the graphical

user interface and in the PDF reports to identify the service level agreement (e.g. Inside

Business Hours [MO – FR])

Figure 24 - Add SLA Button

Figure 23 - Service Level Agreements

Figure 22 - Assigned Sensors




• Company: Setting the company to an SLA will allow you to group the reports based on this

value. From this menu, you can also add a new Company by first typing the desired

company name and then selecting the Add option.

• Description: Here, you can specify any necessary details regarding this SAL.

• Start date and End date: these values are used to define when and SLA starts and when it

ends. Leave the End date empty if there is no finish date.

• Minimum / day, Minimum / month, Minimum / year: represents the minimum percentage

for each time frame (day, month, year). Any value below this will mark the SLA as “breached”.

• Expected / day, Expected / month, Expected / year: represents the expected percentage

for each time frame. Usually, the expected percentage should be greater than the minimum

percentage configure for the same time frame (day, month, year)

• Expected monthly (yearly) breach limit: It is the threshold, which when reached the SLA

is marked as breached, even if the minimum percentage was not reached.

Figure 25 - Configure New SLA




Example

We have the following SLA:

Minimum / month = 95%

Expected / day = 98%

Expected monthly breach limit = 3

If the PRTG SLA Plugin detects more than 2 values below the expected / day (98%), the SLA will be marked

as breached for given month, even if the average percentage of availability is 98% (greater than the 95%,

which is the minimum percentage configured).

After all the information has been filled in

and the Next option has been selected,

the Set SLA timetable page will appear.

Here, you will need to select all the days

(and complete the hours inputs) for which

the configured SLA will be active.

The final step is selecting the Filter, in

order for the SLA to apply to the

configured sensors.

If there is no are no filters created, you

can submit without selecting any.

You can, then, go to the Filters page to

create a new one, and then assign it to

the SLA via the Configure option in the

SLA menu.

Figure 26 - Set SLA Timetable

Figure 27 - Assign Filters




2.4.2 SLA Options Menu

After an SLA is created, you can modify it by selecting one of the following options in the menu:

- Edit: Editing will take you through the same steps as

adding a new SLA, but with the current information from

the existing SLA

- Delete: This option will completely remove the SLA and

all the data associated with it, including the reports. You

can also delete multiple SLA’s by checking the boxes next

to them and selecting Delete at the top of the page.

- Set as inactive: This will keep the all the SLA data,

including already created reports, but will not be updated

in future reports.

- Configure: From this page, you can assign filters, as well

as add new filters and edit the SLA.

2.5 Schedules

The Schedule page allows you to create schedules that can be used either to configure a

maintenance period or to schedule reports (see 3.8 Scheduled reports). In the bellow image,

you can see a schedule defined for Christmas. This means that during that period the downtime will

be considered planned.

Figure 29 – Schedules Page

Figure 28 - SLA Options Menu




In order to add a schedule, you need to select Add in the upper right corner of the page.

Here, you will need to specify the following:

- Schedule Name

- One time/Recurring: The recurring ones can be daily, weekly or monthly.

- Start date/time

- End date/time

The Description field will be automatically populated with the details that you provide above.

The schedules can contain exception days which can be defined

by selecting Exception days in the schedule options menu.

Figure 30 - Add Schedule

Figure 31 - Add Exception Days




In the bellow example, we can see the calendar that appears. Here you can define the days on

which you don’t want the schedule to run. These days will be ignored by the schedule and downtimes

will not be set as planned.

2.6 Planned downtimes

The planned downtimes page allows you to configure the maintenance period of a device or

sensor.

Figure 33 - Planned downtimes

By selecting ADD button, from the upper right corner of the page, you can configure the maintenance

period of a device.

Figure 32 - Schedule exception days




Figure 34 - Add planned downtime

When adding a planned downtime, you will need to specify the Sensor and Schedule.

Optionally, you can provide a Ticket number and a Comment for the planned downtime.

2.7 Reports

The Reports page grants you access to the monthly overview of the Service Level Agreements

After creating the SLA’s, the reports page will be blank, as it starts generating the first reports at a

specific hour and will generate every one hour after that.

Figure 35 - Monthly Service Level Agreements Report Page




You can manually generate the reports by selecting the Start PRTG Polling Task option next to

your username, in the upper right corner of the page.

You can switch between years by clicking on the dropdown menu in the upper right corner of the

page and simply change the year for which you want to see the report.

Also, the reports are grouped based on a company (which you can assign to an SLA as seen in the

service level agreement chapter). You can expand and collapse each Company section for easier

navigation on the page, by clicking on the Company bar itself.

Each SLA is represented in a container which can have two colors:

• RED

o If the unplanned downtime is higher than the “minimum downtime” per month defined

in the SLA agreement;

o If the unplanned downtime is below the “expected downtime” defined in the SLA more

than the “expected downtime breach limit” times.

• GREEN otherwise.

There is also the option to export to PDF on three levels:

• Month level, where all the SLAs from that month will be exported to PDF:

Figure 39 - Export PDF by Month

• Company level, where all the SLAs that are part of a company will be exported to PDF:

Figure 40 - Export PDF by Company

Figure 36 - Start PRTG Polling Task Figure 37 - Generating Reports

Figure 38 - Service Level Agreement Report - Change Year




• Service Level Agreement level, where the selected SLA will be exported to PDF:

Figure 41 - Export PDF by SLA

In order to see the detailed report for an SLA, simply click on the Go to details button you will be

redirected to the SLA report details page:

Figure 42 - Report Details Button

For each individual SLA, you can also see the following details:

- Total outages – Total number of

outages

- Total outage time – Cumulated

time for the total number of outages

- Mean time between failures

(MTBF) – Average uptime between

two downtime occurrences for the

given SLA.

- Mean time to repair (MTTR) –

Average amount of time for a

downtime occurrence for the given SLA.

You can also filter the report data, by opening the Filter Menu, form the magnifying glass icon, in

the upper-right corner of the page:

From this filter menu, you can select specific periods of time, for which to view the data:

Figure 43 - SLA Details

Figure 44 - Reports Filter




2.7.1 Report Details

When accessing a Service Level Agreement report details you will have access to information of all

devices and sensors which are part of the selected Service Level Agreement.

The Report details page shows detailed information on the currently selected Service Level

Agreement, Month and Year and its devices and sensors:

Figure 45 - Filter Interval

Figure 46 - Report Details




The Details page for each SLA offers fast navigation between different months. The navigation

options can be found on the top part of the page.

The devices that have downtime, can be expanded to see extra information.

Figure 48 - Sensor Downtime

You can expand any sensor to see more details:

Figure 49 - Sensor Downtime Details

By expanding the sensors, you will be able to spot all the downtimes available in the monitored SLA

time interval.

This page offers you the possibility to manage the downtimes of a sensor, by marking an “unplanned”

or “unknown” interval as a “planned downtime”.

This can be achieved by clicking on the “View

downtimes” button.

Figure 50 - View Downtimes

Figure 47 - Select Report Month




In the Sensor downtimes page, for each

downtime period, you will have the possibility

to make the following changes by opening

the downtime options menu:

- Set ticket number and comment

- Set as planned

- Set as unplanned

2.8 Scheduled reports

From the Scheduled reports page, you can generate reports for custom intervals and send them out

to specific email address.

To create a new scheduled report, you need to select Add from the upper right corner of the page:

Figure 52 - Add Scheduled Report Button

You will need to provide the following information in order to create the scheduled report:

- Schedule Name: The name of the new report.

- Email: The email address/addresses separated by comma. If you leave this box empty, it

will not send out any emails.

- Schedule: You will need to select a previously created schedule.

- Agreements: You can select one or more SLA’s for which to generate the report. If you leave

the box empty, it will generate reports for all SLA’s.

- Period: The period for which to generate the report. It can be Current or Previous

- Period type: You can select one of the following period types:

• Day: Generate a report for each day.

• Week: Generate a report for each week. The first day of the week can be set as desired.

Figure 51 - Downtime Options Menu




• Month: Generate a report for each month. The first day in the report can be set to any

day in the month (ex: from the 5th of the month to the 4th of next month).

• Quarter: Generate a report for each quarter.

• Year: Generate a report for each year. It can be set to start at the beginning of the year

(01.01 -31.12) or in the middle of the year (01.07 – 30.06).

Figure 53 - Add Scheduled Report

2.9 Settings

The settings functionality can be accessed from the top-left

corner, by clicking on the name.

This allows the user to change all application settings, that were

initially configured in the installation.

Figure 54 - User Panel




The settings menu contains the following 5 sections:

1) Change password: Used to change the password for the

currently logged in user.

2) General: Offers the possibility to change the attachment path,

company logo, log path and Report File Name.

3) PRTG Servers: Add, Remove, Edit the PRTG Servers or Sync

the PRTG Structure.

4) Security: Add, Remove, Edit the Users and User groups.

5) Mailing: Allows the modification of the mailing settings from

where the emails are sent.

2.10 Users

2.10.1 User roles

The application supports 3 main user roles, with different access levels

1) Administrator – which has full access to the entire application (settings, planned

downtime, reports, configure monitoring, users, mailing)

2) Reporting – has access only to the Reports page but can mark any “unplanned” or

“unknown” intervals as “planned” downtime.

3) Reporting read-only – has access only to the Reports page, and only to “Export as

PDF” functionality.

2.10.2 Users

The SLA Plugin application offers two main possibilities of users:

1) Application users, which allows the administrator to create users and grant the appropriate

roles.

2) PRTG Users, which allows you to login using your PRTG credentials.

By default, when logging in first time with the PRTG credentials, the users is assigned with the

“Reporting read-only” role.

2.10.3 Create new user

To create a new user, simply select ADD from the upper right corner of the page. Fill in the

mandatory (Username, Email, First name, Last name, Password) and grant the correct access role.

Figure 55 - Settings Menu




Figure 56 - Add user

2.10.4 Modify users

As long as you are logged in with an administrator account, you can

modify any existing user as follows:

- Edit user: After the user has been created, you can edit any

field, by selecting the Edit option from the user menu.

- Delete user: The account will be removed entirely and will need

to be recreated if necessary.

- Reset password: After selecting this option, a new password

will be generated for the user and send it via email.

After the user loggs in with the new password, he can change it

at any time from the settings menu, under Change password.

- Set as inactive: The account will still exist but will not be

accessible until you set it as active again.

2.10.5 User groups

From this menu, you can group together users,

according to your needs.

Figure 57 - Modify User Menu

Figure 58 - Change Password

Figure 59 - Add User Group


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