proven steps to get the most from your gis investment · customer service order and enablement...

Proven Steps to Get theMost From Your GIS Investment

Christie Pleiss - Esri

1998American Geophysical Union Annual ConferenceSan Francisco

CLOUD

COMPUTING

AR/VR

PREDICTIVE

ANALYTICS

SPATIAL ANALYTICS

BIG

DATA

INTERNET OF THINGS

MACHINE

LEARNING

FIELD

MOBILITY3D VIZ

REMOTE

OPERATIONS

Maximizing impact… in a world of accelerating change

DIGITAL TRANSFORMATIONDIGITAL TWINS

OPEN DATA

GIS

Technology

Infrastructure Organization

LOCATION STRATEGY

PRAGMATIC STEPS

All elements essential to success

People

Conditions for Success

Executive Sponsor Champion

Technical Leadership

Changing Roles

Organizational Evolution

Mission Enablers / Evangelists

GIS Manager

GIS Pro IT StaffIT Providers Partners

Analyst / Data Scientist

GIS App Dev

GIS App Dev

GIS Managers

CIO GIO

Mindset

Conditions for Success

flexible / adaptable

vision

with quick wins

OK with some

uncertainty

configure first

focus on business

outcomes

4 StepsTo Maximize Impact with GIS

Process

Location Strategy

Assess & Plan

Build Capability

Operate & Measure

Location Strategy

Assess & Plan

Build Capability

Operate & Measure

Location Strategy

1. Location Strategy

Define

▪ Vision

▪ Strategy

▪ Success Set priorities

Focus on business

drivers, not technology

GIS

Technology

LOCATION STRATEGY

Business

Value

Applying tech to business priorities…

…leveraging innovation

Common Patterns of Use

DecisionSupport

Gain situational awareness and enable

information-driven decision making

Analytics

Discover, quantify, and predict trends and

patterns to improve outcomes

DataManagement

Collect, organize, and maintain accurate

locations and details about assets and

resources

Field Mobility

Manage and enable a mobile workforce to

collect and access information in the field

ConstituentEngagement

Communicate and collaborate with citizens

and external communities of interest

Sharing & Collaboration

Empower everyone to easily discover, use,

make, and share geographic information

Mapping & Visualization

Understand locations and relationships with

maps and visual representations

Monitoring

Track, manage, and monitor assets and

resources in real-time

Design & Planning

Evaluate alternative solutions and create

optimal designs

Assess & Plan

Location Strategy

Assess & Plan

Build Capability

Operate & Measure

2. Assess & Plan Translate Location Strategy into Action Plan

ASSESSHuman expertise and availability

Existing GIS footprint

IT capability & capacity

PLANInitial Operating Capability

Anticipated next steps

Deployment approach

Business Technical Organizational

Changing Deployment Patterns

ArcGIS Online

On-premises Public Cloud SaaS

ArcGIS Enterprise ArcGIS Enterprise

Self Managed or Esri Managed

Hybrid deployments most common

Build Capability

Build Capability

Location Strategy

Assess & Plan

Operate & Measure

3. Build Capability

▪ Real business need

▪ Demonstrate value

▪ Show rapid results

▪ Create awareness

▪ Appealing experience

▪ Leverage COTS

▪ Configuration focus

▪ Lay down foundation

▪ Create Documentation

▪ Increase capability

▪ Celebrate Success

Determine minimum footprint to achieve these

• We are done, right??? Segway slide…

all done, right?

Operate & Measure

Build Capability

Location Strategy

Assess & Plan

Operate & Measure

4. Operate & Measure

▪ Governance

▪ Demonstrate value

▪ Proactive Communication

▪ Operate and improve

▪ User feedback

▪ System performance

▪ Harden deployments

▪ Increase executive support

▪ Continue Workforce Development

▪ User Knowledge Communities

Analytics

Data

Management

Sharing &

Collaboration

Design &

Planning

Constituent

Engagement

Field Mobility

Mapping &

Visualization

Monitoring

Decision

Support

The journey is not over….revisit strategy

How are successful clients getting the

most from their investment?

Vision, collaboration, advice and technical enablement

TrainingBuilding workforcecapabilities and capacity

E-Learning

Thousands of ready-to-use classes

Customer Service

Order and Enablement Support

Technical SupportExtensive resources

and expert support

Premium Support

Personalized and prioritized case

management

Business & Technical Consulting

Managed Cloud Services

Subject matter experts working with your team

Managing GIS in the cloud

Project Management and Delivery

DeliveringTransformational

Capability

Esri People & Services Supporting Our Users

Vision, collaboration, advice and technical enablement

E-Learning


Customer Service



and expert support



Capability


Premium Support


management



Subject matter experts as part of your team



Centralized & Integrated Learning

Leveraging Full Suite of Esri Training

Three Days of Collaborative Configuration

Rapid Enablement & Empowerment

Search and Rescue Map

•Web AppBuilder app

Bonneville County Crowdsourcing App

• Crowdsourcing Story Map

Elections App

•Local Government Template

Emergency Shelters App

•Local Government Template

Road Signs App

•Collector for ArcGIS

Curb & Gutter app

•Collector for ArcGIS

E-Learning


Customer Service



and expert support



Capability


Premium Support


management



Subject matter experts working with your team



Enterprise Advantage ProgramVision, collaboration, advice and technical enablement

Strong, engaged leadership

Clear vision and goals

Proactive, consistent collaboration

From Legacy System to Modern Deployment

Moving to WebGIS

Call to Action

1. Think about where you are today in the process

2. Check in with your leadership & your staff

3. Identify and use Esri resources available to you

proven steps to get the most from your gis investment · customer service order and enablement...

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