Protecting the Confidentiality and Integrity of Corporate and Client Data When in the Hands of a Mobile Workforce

Mobile Protection for Trustmark Insurance

Topics

• Categorization of Mobile Security1 - Gerard

• Justifying Costs to Management and Problem at Hand2 - Andy

• Phase 1 Product Selection3 - Gwen

External / Internal Approach

External Protection – Protection of data on a device that has the potential to be externalized – Products: MDM, MDP

Internal Protection – Protection of data before it is moved to a device – Products: DLP, SIEM

Data

Server

Mainframe

Laptops

Firewall

Laptops

External Protections

InternalProtections

Inte

rnal

Prot

ectio

ns

Proposed Approach and Tools

Mobile Device Protection

Data Loss Protection

Mobile Device Management

SIEM – Security Information and Event

Management

Market Classification of Tools

Laptops

Data SmartPhones

Monitoring and Compliance

Notes: Data Loss Prevention products are sometimes referred to as Data Leak PreventionMobile Data Protection is sometime referred to as Endpoint Protection because they can protect both internal and external

Mobile Data Protection

Mobile data protection (MDP) is a category of products for securing data on movable storage systems - laptops, smartphones, and removable media.

Provides common protection policies across multiple platforms

Provides auditable proof that data is protected. Should entail minimal support costs Should provide FIPS-140 certified encryption*

*Federal Information Processing Standards, issued by NSIT

Mobile Device Management

Mobile Device Management (MDM) is a category of applications for managing smartphones. Includes the following functionality:

Software Distribution — The ability to manage and support mobile application including deploy, install, update, delete or block.

Policy Management — Development, control and operations of enterprise mobile policy.

Inventory Management — Beyond basic inventory management, this includes provisioning and support.

Security Management — The enforcement of standard device security, authentication and encryption.

Service Management — Rating of telecom services.

Data Loss Protection

Data loss protection (DLP) is a category of tools that protects data as it leaves the network (sometimes referred to as “Content-Aware” DLP). Includes the following functionality:

Enables the dynamic application of policy based on the classification of content

Can be applied to data in rest (storage), data in use (during an operation), and data in transit (across a network)

Can dynamically apply policies , such as log, report, classify, relocate, tag , or encrypt protections.

Helps organizations develop, educate and enforce better business practices concerning the handling and transmission of sensitive data.

Designed to: Protect customer information, HIPPA privacy, and intellectual property Stop data leaks to media Provide device and port control when protected data is passed to laptops,

USB drives, CDs, etc. Provide endpoint auditing and discovery – where’s my data?

SIEM – Security Information and Event Management

Security Information and Event Management (SIEM) is a category of tools that aid in regulatory compliance and threat management. Includes the following functionality:

Supports the real-time collection and analysis of events from host systems, security devices and network devices combined with contextual information for users, assets and data

Provides long-term event and context data storage and analytics

Not limited to mobile data

Functions

MDP

• Encryption• Poison Pill• Central

Management Console

• Audit Reports

DLP

• Content-Aware

• Policy-Driven• Actionable –

Log, Block, etc.

MDM

• Enforced password

• Device wipe• Remote lock• Audit trail

logging• "Jailbreak"

detection

SIEM

• Compliance• External

threats• Monitoring

• Internal threats• i.e.,

medical record snooping

Steps in the Mobile Protection Program

Laptops and Externals (MDP)

Data (DLP)

Smart Phones (MDM)

Advanced Logging and Compliance (SIEM)

RISK

Education

Justifying Costs to ManagementExplaining to senior management the costs of doing nothing and making a case for mobile protection

Project Phases and Estimated Costs

Phase 1• MDP and DLP• Software: $51K – $106K• MDP per Seat: $52-$132• LDP per Seat: $50 - $80

• Impl&Trn: $104K

Phase 2• MDM• Software: $35K• Per Seat: $70

• Impl&Trn: $112K

Phase 3• SIEM• Software: $50K• Per Seat: $100

• Impl&Trn: $224K

Total Cost of Program: 576K – 631KSoftware: 136K – 191KConsulting: 120KInternal Costs: 320KEstimated Duration: 4 mos.

Phase 1 Assumptions: 2 implementation consultants for 3 weeks at $1600/day;4 hours of security and tool training per employee at internal cost of $40/hour

Phase 2 Assumptions: 1 implementation consultant for 4 weeks at $1600/day4 hours of security and tool training per employee at internal cost of $40/hour

Phase 3 Assumptions: 1 implementation consultant for 8 weeks at $1600/day8 hours of security and tool training per employee at internal cost of $40/hour

Additional servers can be created through virtualization at minimal cost

Justifying Costs to Management

Leakage of personally identifiable information (PII) and personal health information (PHI), direct costs:

The average cost per record associated with a leak to make affected parties whole

Fees for legal representation Engaging a PR firm to minimize damage and restore reputation

to the extent possible Consumer credit monitoring for all customers (not necessarily

only those affected by the leak) Up to five years of system and process audits conducted by an

independent third party Forrester estimates $218 per leaked record, so a leak of

100,000 records would cost $21.8M

Source: Trends: Calculating the Cost of a Security Breach. Forrester Research, Inc. April 10, 2007.

Justifying Costs to Management

Intellectual property, direct costs: Fees for legal recourse to address who leaked the

data and discover if it is being used inappropriately Short-term impact to R&D cost recuperation Long-term impact to profitability/revenue projections System and process audits to identify and correct the

source of the leak Forrester estimates the average leak results in $1.5M

loss

Most IP data losses go unreported because there are no public disclosure laws that apply to intellectual property and the impact on valuation from a publicized loss would likely be tremendous.

Justifying Costs to Management

Total economic impact in one lost laptop: $49,256 (incl. replacement cost, detection, forensics, data breach, lost intellectual property costs, lost productivity and legal, consulting and regulatory expenses)

Occurrence of data breach represents 80 % of cost; intellectual property loss is 59% of cost

If the company discovers the loss in one day, it is $8,950. After one week, it is $115,849

Average cost for senior management is $28,449. For a manager or director it is about $61,000

Productivity loss is only about 1% of the cost Loss if laptop is encrypted: $29,256 (> $20,000 less) Loss varies by industry – financial services: $112, 853, healthcare:

$67,873, manufacturing: $2,184 Loss of intellectual property for healthcare is quite high - $17,999

Source: The Cost of a Lost Laptop, Ponemon Institute (sponsored by Intel), February 9, 2009

Justifying Costs to Management

Seven cost components Average Cost

Laptop replacement cost $1,582

Detection & escalation cost $262

Forensics & investigation cost $814

Data breach cost $39,297

Intellectual property loss $5,871

Lost productivity cost $243

Other legal or regulatory costs $1,177

Total $49,246

Source: The Cost of a Lost Laptop, Ponemon Institute (sponsored by Intel), February 9, 2009

Current Trustmark Security Profile

AvailabilityConfidentiality

Phy

sica

l

Integrity Authentication

Hos

t P

latfo

rmE

nd U

ser

App

licat

ion

Net

wor

k

Door Locks

Security Guards

Device Protection

McAfee Anti-Virus

SunGard Disaster RecoverySubscription levels?

GFI LANGuard Patch Mgmt

Cisco uRPF

McAfee Anti-Spyware

RAID-5/RAID-6

Database Security

Single-Factor Authentication

ID Badges

Two-Factor Authentication

CCTV

Mantrap

Hardware Security Token

Proxy Server

IPsecInternet

Content Filter

RADIUSFirewall

PEAP

LDAP Server

Secure Paper Documents

Edifecs EDI Translator

NACVLANs

NAT

Border Router

PKIs

P-Synch

Microsoft Certificate Server

Business Application Level SecurityWS-Security

VPN

CO2 Fire Suppression System

PPTP

Enterprise SANs

Verizon MPLS

GlobalSCAPE FTP server

S-FTP HTTPS

PPTP

OpenPGP

EMC Key Mgmt Appliance

Iron Mountain

Departmental VLANs

Laptop Biometrics

Laptop Automated Backup to Network

Role-Based Access Control

Security Policy Refresher Training

VMware

Encrypted Tape Backups

MS WSUS

Confidentiality Integrity

Ho

st

Pla

tfo

rmE

nd

Use

rN

etw

ork

/ A

pp

licat

ion

Device Protection

McAfee Anti-VirusMcAfee Anti-Spyware

Laptop Automated Backup to Network

Security Policy Refresher Training

Data Loss Protection

User View of Situation

End User IT Auditor Management

Lost Laptop Are there copies of my files?

Is our network vulnerable?

What client/patient data was on the laptop?

What trade secrets were on the laptop? What’s the productivity loss?

Sensitive Information

I need the data if I’m expected to work off-site.

I’m told which users should have access to the application.

Personally identifiable data is governed by regulation, such as PCI and HIPPA.

Employees can’t be productive if they don’t have what they need to work.

Corporate Smartphone

The smartphone my company gives shouldn’t be a pain to use.

How should the phones be provisioned? I don’t have time for this.

Need to be prepared with users access lists and activity logs for an audit.

Need to control costs.

Proliferation of Tools

I want any tool that makes my job easier.

I know that 3rd party tools like flash drives can make our network vulnerable.

If we have audits on laptops for personally identifiable information, shouldn’t other sources of leaks be examined too?

If it ain't broke, don’t fix it.

Vision for What to Accomplish

Device Kill

Data Recovery

Content-Aware

Audit Trails

Encryption

Education

Key Questions

Since we are not starting from a clean slate: How is the organization using McAfee and will

the mobile security products we select be compatible with McAfee?

Utimaco SafeGuard is being used to manage laptop hard drive encryption, lock down, and auditability: How is it being used specifically? Are there other products that may be better

choices?

Phase 1 Product SelectionIdentifying vendor products, comparing features, developing final selection pros and cons

Phase 1 – MDP Selection

• McAfee• Sophos• Symantec• Check Point Software Technologies

MDP – Gartner Magic Quadrant

MDP Product Comparison

Feature McAfee Sophos Symantec Check Point

Poison pill Management console Audit reports Windows and Mac Support FIPS 140-2 supported Protection for removable media Trusted Platform Module (TPM) support

Supports tokens Encryption Strength + Offers Cloud service

Supports self-encrypting drives Integration with file sharing products

- meets criteria; + - exceeds criteria; ++ greatly exceeds criteria

Phase 1 – DLP Selection

• Symantec• McAfee• Websense• Verdasys

DLP – Gartner Magic Quadrant

DLP Product Comparison

Feature Symantec McAfee Websense Verdasys

Content-aware – can classify information

Offers non-transparent control Manages endpoints Workflow and case management

+

Secure email gateway integration

Webmail and web controls +

USB controls + +

Applies policy on public network

Advanced Intellectual property controls

+

- meets criteria; + - exceeds criteria; ++ greatly exceeds criteria

Most Suitable Product - MDP

Winner of MDP Category – Sophos Pros

Content-aware, integrated DLP to help decide when to enforce encryption on information being written to external devices.

Platform support is provided for Windows 2000 through 64-bit Windows 7, Mac OS X, and Linux.

Embedded system support includes TPM, TCG encrypting drives, Intel vPro and UEFI.

Smaller mobile devices to be separately supported under an MDM product include iPhone, iPad, and Android.

Cons North American penetration and brand recognition needs to improve

Most Feature-Rich Product - DLP

Winner of feature-Rich DLP Category – Verdasys Pros

Offers strongest controls for the protection of sensitive information. Has strong workflow and case management Simple and easy-to-use process for creating custom dashboards

and reports. Can audit every access to (and control the movement of) files that

contain sensitive data (sought after by IP firms and organizations fearing WikiLeaks-type data disclosures)

Sensitive files are encrypted when copied to mobile media and devices.

Cons High-end controls and complexity Priced at premium market Limited RBAC (role-based access control) capabilities Offers just endpoint DLP

Best DLP for Trustmark

Best DLP for Trustmark – Websense Pros

Less costly Easier to implement “Fast, effective security leak prevention without a

lot of hassle” (Forrester) Offers both network and endpoint DLP

Cons Less robust solution for complex business

processes

Question and Answer

Extra SlidesNOT IN PRESENTATION

Mobile Data VulnerabilitiesOriginal Scope

Loss/ Theft

Data CorruptionUnauthorized

Physical Access

Attacks

Laptops

Tablets

Smartphones

USB Drives N/A N/A ?

Confidentiality and Integrity Authentication & Availability

Mobile Data Vulnerabilities:Is that everything?

Confidentiality Integrity

Laptops Smartphones N/A

USB Drives N/A

External Media (CDs) N/A

Paper N/A

User View of SituationPresenting ‘as is’ and ‘to be’ situations and a vision for the future

D

Vision for What to Accomplish

End User IT Auditor Management

Lost Laptop At least my data is protected.

Another laptop gets the poison pill.

We have a record of what was on the laptop and the data was encrypted.

Damn employees. At least trade secrets are protected.

Sensitive Information

Reminder of what data is sensitive and limits on quantity.

I’m told what the policies are and given tools to enforce it.

I can establish enforceable policies in compliance with regulation.

Employees can get access to the data they need to work, but not in excess.

Corporate Smartphone

My smartphone allows access to the applications and data I need

Easy provisioning and support.

User activity is auditable for smartphones.

I know where the money is going and my costs are predictable.

Proliferation of Tools

I am reminded of the risks of using certain tools.

Flash drives and portable hard drives no longer frighten us.

We have logs of where sensitive and personally identifiable information goes.

If it ain't broke, don’t fix it.

Mobile Security Program Management

Defining solution categories and putting the initiative within a project framework

Tool Descriptions

Mobile Device Protection(Endpoint Protection)

Data Loss Protection(Endpoint Protection)

Preparing the Users and Infrastructure

Putting it all together: How do we select compatible products and

vendors? What will it cost to buy and implement? How should we roll it out to the organization? How do we justify the costs to management?

Selecting Potential Products

Data Loss ProtectionSIEM – Security

Information & Event Monitoring

Mobile Device Management

Mobile Data Protection

Externalized Data

# of vendors:25

Source: Gartner Group

# of vendors:13

# of vendors:14

# of vendors:23

Classifications of Products

Selecting the Best Products

Data Loss Protection – DLP

• Symantec• McAfee• Verdasys• Websense• RSA (EMC)• CA Technologies

Market Leaders or Visionaries

Security Information Event Mgmt - SIEM

• HP/ArcSight• Q1 Labs• RSA (RMC)• Symantec• NitroSecurity (McAfee)• LogLogic• Novell

Mobile Device Management - MDM

• Good Technology• Sybase• AirWatch• MobileIron

Mobile Data Protection - MDP

• McAfee Sophos*• CheckPoint Software Technologies• Symantec

*Trustmark uses Utimaco SafeGuard Enterprise, which was purchased by Sophos

Selecting the Best Products

For everything except MDM, trend is for vendor consolidation in the marketplace, so that vendor can be “one-stop shop”. Example:

McAfee bought NitroSecurity Sophos bought Utimaco Symantec already has products in MDP, DLP, and

SIEM categories

Selection should follow a disciplined process for evaluation examining comparative features, ease of configuration, price, and vendor support

Scope of Vision

Education

Laptops

External Devices

Smart PhonesData

Com-pliance

Mobile Data ProtectionSecurity Features

Desired security features for a MDP product: Central console features:

Controls client activations Pushes data protection policies Interfaces with the help desk Acts as a key management facility Generates alerts and compliance reports.

Endpoint device features: Encryption management Device lockouts, i.e. “Poison Pill”

Vendors Several niche vendors, but just a few market leaders Trustmark’s current product, Utimaco SafeGuard Enterprise, is

now owned by Sophos

Causes of Security Breaches

The Mobile Workforce

75% of US workers are mobile; One billion mobile workers worldwide*

12,000 laptop were lost in US airports**; 10,000 cell phones are left in London taxis per month***

62% of mobile devices that were lost or stolen contained sensitive or confidential information**

35% of organizations report that a lost or stolen mobile device caused the data breach they experienced**

Sources:* IDC** Ponemon Institute*** The Register

Data Loss ProtectionSecurity Features

Desired security features for a LDP product: Content-aware

Advanced content inspection and analysis techniques Ability to define data policies

What data is governed? How it can be moved outside the network to external media?

Ability take action when a policy violate is detected Log, block, encrypt, etc. Can also be triggered based on data quantity

Vendors Several well-known vendors are considered market

leaders

Mobile Device ManagementSecurity Features

Desired security features for a MDM product: Enforced password Device wipe Remote lock Audit trail/logging "Jailbreak" detection

Vendors: Very crowded marketplace, but most vendors are

considered niche players

SEIM Compliance/Security Features

Desired compliance/security features for a SEIM product: Security information management (SIM) — log management and

compliance reporting Security event management (SEM) — real-time monitoring and incident

management for security-related events from networks, security devices, systems, and applications

Primary uses: Compliance — log management and regulatory compliance reporting External Threat management — real-time monitoring of user activity, data

access, and application activity and incident management Internal Threat Management - authorized user misuses of electronic health

records (employee, partners, contractors). Medical record snooping, internal identity theft, internal medical identity theft

Vendors Many vendors to choose from; healthcare specialized features may limit

the field