Roy McNally

Foundations

TrustMark and The HIA Sector

Foundations

National body for home improvement agencies

Department for communities and local government

older / vulnerable client group

Interventions in the home

What’s a home improvement agency?

Why home improvement agencies?

Design their services around the needs of the client

Project manage works in the home

Protection from rogue traders

Casework to bring in other assistance measures

HIA Coverage

TrustMark?What’s the Big Deal?

Why should we

join TrustMark?

There are so

many reasons….

You want to help

protect vulnerable

people….?

Protection

from rogue

traders

TrustMark is the

ONLY

government-

backed safe-

trader scheme!

You want develop

new revenue

lines from the

able-to-pay

market…?

….TrustMark

allows you to list

your service on

the TrustMark

website…..

…Which is visited by

over 600,000

customers each

month, who are

willing to pay for the

services of safe and

assured contractors!

You want to give your

clients assurance that

you provide a safe and

assured service…?

….You can use the

TrustMark logo on your

vehicles, stationary

and website….

Do you manage your own

safe-trader list?

Do you struggle with the

administration of

monitoring your

contractors?

….From 2015 new Consumer

Rights legislation will be

introduced which will

place greater

responsibilities on

contractors and those

arranging them….

….And EU directives on

Alternative Dispute

Resolution will

highlight those

organisations not

offering a proper route

of external arbitration….

TrustMark core

requirements will

ensure you are

operating within

the law

And Trustmark is now

even more effective,

with new website

features such as.…

….User feedback and

ratings….

….Insurance products

to offer clients to

cover workmanship

and give greater

peace-of-mind!….

Foundations can

provide you with

TrustMark

membership from

just £65 + VAT per

year!

Negotiating Changes to TrustMark Core Requirements

Any external contractors used by HIAs must be TrustMark holders

Independent route of dispute resolution

Aspiration to provide a mandatory insurance product

How does HIA meet requirements of Defects Liability and ADR?

TrustMarkedHome

Improvement Agencies

External Contractor

Internal Contractor

(Handyperson)

FoundationsTrustMark

‘HIA’Scheme

Operator

An HIA can be registered with TrustMark if they:Sign TrustMark agreement, which includes confirmation that……• Always check contractor

insurance adequacy• Ongoing monitors contractor

works• Contractor code of conduct• Always obtains and analyses

customer feedback• HIA has a robust complaint

procedure with a final stage route of independent arbitration

Non TrustMarked

Home Improvement

Agencies

The LawConsumer

Rights Legislation

EU Directives

Diversity or Independence

‘External’Scheme

Operator

How to manage risk?• Additional Insurance

products?• Self- selection of

TrustMarkedcontractors

• Self-Insure works?• ADR?

Possible Solution – Employ an ‘External’ Scheme Operator• Trustmark membership arranged by

scheme operator• Cost borne by contractor• Access to specialist insurance products

• Services are vetted and inspected

• Working to a set of Government-endorsed standards

• A code of customer care

• Local, trustworthy & reliable handypersons

• Complaints resolution procedure with access to ADR

• Strongly backed by Government

• Free to use, fully accessible 24/7 service

• Driven by shared core values and

not-for-profit ethos

www.foundations.uk.com

roym@foundations.uk.com

07525905384

@McNallyRoy

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www.foundations.uk.com