proposal peoplestrong 2

8/22/2019 Proposal Peoplestrong 2

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6th Floor, Auriga BlockThe 'V' Ascendas IT Park

Madhapur, HyderabadQontext.com

CONFIDENTIAL. Page 1 of38

Proposal for Internal Social Networking

and Collaboration Platform

Submitted to:

August 06, 2010

Rajiv ShivaneVP, [email protected]

+91-93912-73327


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Table of Contents

1 Introduction ................................................................................................. 4

1.1 About The Company ............................................................................................................................ 4

2 Qontext Offerings ......................................................................................... 52.1 Software .................................................................................................................................................... 5

Hosting Options ............................................................................................................................................. 5

Tool Packs ........................................................................................................................................................ 5

Application Integrations ........................................................................................................................... 6

Platform ............................................................................................................................................................ 6

Performance .................................................................................................................................................... 6

Account Management ................................................................................................................................. 6

Data Security .................................................................................................................................................. 7

Browser Support ........................................................................................................................................... 7

Options Requiring Professional Edition ............................................................................................. 7

2.2 Support ...................................................................................................................................................... 8

Standard Support ......................................................................................................................................... 8

Priority Support ............................................................................................................................................. 8

Premium Support .......................................................................................................................................... 8

2.3 Training .................................................................................................................................................. 10

Onsite ............................................................................................................................................................... 10

2.4 Professional Services ........................................................................................................................ 10

Configuration ............................................................................................................................................... 11

Integration .................................................................................................................................................... 11

Social Strategy Consulting ..................................................................................................................... 11

Solution Customization ........................................................................................................................... 11

3 Proposed Offerings for Novartis .................................................................. 12

3.1 Line Items.............................................................................................................................................. 12

Early signup discount .............................................................................................................................. 12

3.2 Limits and Overages ......................................................................................................................... 12

3.3 Professional Services (Optional) ................................................................................................. 13

3.4 Terms and Conditions ...................................................................................................................... 13

Payment ......................................................................................................................................................... 13

Term and termination ............................................................................................................................. 13

General Terms ............................................................................................................................................. 13

Hosting Services Terms ........................................................................................................................... 144 Appendix A Qontext Feature Snapshots ................................................... 15

4.1 Social Portal Features ...................................................................................................................... 15

Activity Feeds ............................................................................................................................................... 15

User Profiles.................................................................................................................................................. 16

Groups ............................................................................................................................................................. 16

Badges ............................................................................................................................................................. 17

Guests............................................................................................................................................................... 18

Search .............................................................................................................................................................. 19

4.2 Collaboration Tools ........................................................................................................................... 20

Generic Features......................................................................................................................................... 20Quick Post ...................................................................................................................................................... 21


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Tweets (micro blogging) ........................................................................................................................ 21

Discussions .................................................................................................................................................... 22

Documents ..................................................................................................................................................... 23

Bookmarks .................................................................................................................................................... 23

Videos .............................................................................................................................................................. 24Photos .............................................................................................................................................................. 25

Slides ................................................................................................................................................................ 25

Polls .................................................................................................................................................................. 26

Survey .............................................................................................................................................................. 27

Quiz ................................................................................................................................................................... 28

Blogs ................................................................................................................................................................. 28

Pages ................................................................................................................................................................ 29

4.3 Qontext Platform Tools ................................................................................................................... 30

Qontext Pulse (Desktop Alerts) ............................................................................................................ 30

Qontext Bookmarklet ............................................................................................................................... 31

Qontext For IPhone ................................................................................................................................... 324.4 Administration .................................................................................................................................... 33

Customization and Setup ....................................................................................................................... 33

User & Group Management ................................................................................................................... 34

Qontext ID Sync ........................................................................................................................................... 34

Analytics ......................................................................................................................................................... 35

4.5 Salesforce Pack ................................................................................................................................... 36

Salesforce Integration ............................................................................................................................. 36

Action Streams ............................................................................................................................................ 37

4.6 SugarCRM Pack ................................................................................................................................... 38

SugarCRM Integration ............................................................................................................................ 38


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1 IntroductionNovartis is a world leader in the research and development of products that

protect and improve health and well-being. Novartis is dedicated in its

mission to discover, develop and successfully market innovative products toprevent and cure diseases, to ease suffering and to enhance the quality of

life.

Qontext shares these priorities and appreciates the opportunity to

contribute to Novartis mission. Qontext offers innovative collaboration and

social platform for the enterprise. The vision of Qontext is to provide social

software and web 2.0 tools that integrate with other business applications

in the company, creating streams of business-related conversations.

Enhanced conversations, content sharing in a private social network, carry

numerous use cases and business benefits. Qontext delivers consumer-

internet style user experience combined with enterprise-grade capabilitiessuch as administration, integration, security, scalability.

1.1 About The CompanyQontext Inc. is a proud venture of Pramati Technologies. Pramati

Technologies was founded in 1998 on two main ideas: continuous

innovation and service excellence. Pramati empowers customers with

technology and services to adapt to market shifts, reduce engineering

costs, and sustain competitive advantage through innovation. As the

leading software engineering firm in India, Pramati has built several

successful technology brands over the past 12 years that are now operatingas profitable business units including Imaginea, SocialTwist, Qontext, and

Pramati Middleware. The company is privately held, headquartered in

Hyderabad, India with U.S. presence headquartered out of Mountain View,

California.

Following are some of our enterprise customers (in no particular order):


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2 Qontext Offerings2.1 SoftwareQontext is an enterprise collaboration platform designed to increase

business-related conversations, with sharing as a natural part of working. It

provides the simplicity of web 2.0 products while complying to the

enterprise security and privacy requirements.

With Qontext, enterprises can create a private employee social network.

Employees can create rich profile pages, share pictures and videos, browse

organization hierarchy and connect with others in the organization.

At a higher level, Qontext can be configured to work as an internal

knowledge network. Employees can form ad-hoc groups, project teams or

expertise based groups. Qontext groups enable employees to discover

peers with similar interests, discuss topics and share information withpeers. Employees can show case their expertise through use of Qontext

tools like Blogs and wikis. Qontext provides powerful faceted search and full

text search inside office and pdf documents, making it easy to locate

information and subject matter experts easily.

Hosting Options

Qontext provides Software-as-a-Service (SaaS) via two hosting options:

1. Foundation Edition: multi-tenant hosting, or2. Professional Edition: dedicated hosting.

Both options are hosted in the SAS 70 type 2 compliant Amazon EC2 cloud.

Tool Packs

Qontext offers a comprehensive set of social tools bundled into packs.

Foundation pack Quick Post Tweets Discussions Documents Bookmarks

Assessment pack Polls Quizzes Surveys

Content pack Blogs Pages

Media pack Video Streaming Slide Viewer Photo Viewer


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Application Integrations

Qontext uniquely provides out-of-the-box integration with any web-based

application. In addition, we provide deeper embedded UI and API

integration with select partners:

Qontext for Salesforce.com Salesforce.Com integration Qontext ActionStreams tool*

Qontext for SugarCRM SugarCRM integrationQontext for LeadForce1 LeadForce1 integration*Qontexts ActionStreams is a powerful tool that enables the definition

of business application events and alerts (e.g., alert me when a sales

opportunity > $1M is posted).

Qontext SAAS has undergone the rigorous process of AppExchange

certification with Salesforce.com. The certification process involves annual

review of our policies, verification of the effectiveness of our processes and

testing of the application by the independent testing team of Salesforce.

The policies reviewed include our HR policies like pre-employment

verification and security training and our InfoSec policies like: Encryption,

Access Management, Change Management, Capacity Planning, BCP, Patch

Management etc. The following tests were performed on the application:

Source code analysis Web App vulnerability scans Penetration testsWhile Qontext recommends our hosted offerings, we can offer on-premises

solution proposals upon request.

Platform

Qontext software is written using the latest the Enterprise Java standards

and hence, is platform independent. Our entire solution development,

testing and optimization have been performed on, and are offered on the

Linux operating system.

Performance

Qontexts architecture lends itself to high scalability and can scale well for

user community as large as 35,000 with 1TB data and still deliver the

response time of less than 2 seconds on page loads.

Account Management

Qontext provides extensive admin capabilities including user management

functions. Account management audit trail and content moderation

capability can be made available.


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Data Security

With dedicated hosting, Qontext can provide secure access through SSL

where all data traffic will be encrypted. The necessary SSL certificates

must be provided 1 month prior to deployment.

User uploaded files are saved to Amazon S3 as private content and not onlocal disc. Private content on S3 is protected using access keys. The

uploaded files saved on S3 are not in an encrypted format.

Qontext implementssession timeoutto invalidate inactive sessions. The

default session timeout is set to 30mins.

Browser Support

Qontext supports a wide range of modern popular browsers, including IE7,

IE8, FF3, Chrome and Safari 3. However, IE6 is not supported as it is being

majorly phased out and its limitations in CSS rendering and JavaScript. This

year, major vendors such as Salesforce.com and Google Apps haveannounced discontinuing support for IE6. The Stats below1 are indicative of

the switch to newer versions:

2010 IE8 IE7 IE6 Firefox Chrome Safari OperaMay 16.0% 9.1% 7.1% 46.9% 14.5% 3.5% 2.2%April 16.2% 9.3% 7.9% 46.4% 13.6% 3.7% 2.2%March 15.3% 10.7% 8.9% 46.2% 12.3% 3.7% 2.2%February 14.7% 11.0% 9.6% 46.5% 11.6% 3.8% 2.1%January 14.3% 11.7% 10.2% 46.3% 10.8% 3.7% 2.2%

For IE6 users who cannot be upgraded, we recommend either of the

following approaches:

1. Use Google Chrome Frame plug-in on IE62. Dual browser strategy with Chrome (preferred) or FF3 used for

Qontext

Options Requiring Professional Edition

Corporate Directory integration

Qontext can provide integration with your corporate directory (e.g.,

Microsoft Active Directory) including automated user account management

(when employees join/leave the company), user profile synchronization

(any changes to user profile in AD will be updated to the users Qontext

profile) and Single Sign-On (SSO).

1Source http://www.w3schools.com/browsers/browsers_stats.asp


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Document Management System integration

Qontext can provide integration with your document management system

such as Microsoft SharePoint, Documentum, or IBM FileNet.

Anti-virus requirements

Qontext can provide enterprise-grade antivirus software on cloud. The

software can be configured to auto-update its virus database on an hourly

basis. If anti-virus is requested, Qontext will check all files uploaded by

users for viruses. Qontext will ensure that every file being downloaded is

scanned for viruses against the last updated virus database.

2.2 SupportQontext provides three levels of support: Standard Support, Priority

Support and Premium Support.

Standard SupportQontext provides private community support through Qontext Support

Group (an internal group on the Qontext portal, with Qontext support staff

being guests limited to only that group). In contrast to public forums, this

exclusive feature protects users inadvertently disclosing any proprietary

information to outsiders.

Users use this Qontext Support Group as the Primary channel for contact

with support. Users can check information on Qontext Support Group to

explore reported/resolved issues or submit new support requests. Qontext

must be provided adequate information and access needed to reproduce,

debug and correct software problems reported by users. Such informationcould include steps resulting in the issue, error messages, screen captures,

etc.

Additionally, users can email to [email protected] on support issues.

Priority Support

Qontext Priority Support is designed to provide enterprise-grade support

beyond forum support included in standard license. Priority Support

includes unlimited email and phone incidents with phone support available

from 9am-5pm IST. All support will be provided in English.

Premium SupportQontext Premium Support is designed to provide comprehensive support

for organizations to fully benefit from the hosted service. Premium Support

comes with unlimited email, phone incidents and highest level of customer

care 24x7. All support will be provided in English.

Qontext Premium Support is not the typical enterprise support offering

where users are shown to self-service knowledge bases or answered by

note taking front desk agents when the phone rings. Qontext Premium

Support is designed to offer direct connect to product experts, so your key

administrators or users dont waste time passing through tiers of support

personnel. We are committed to helping you get the best value of your


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investment in Qontext through minimal business disruption and proactive

service.

What is covered

Installation, upgrade of the product, infrastructure software and customextensions

Data backup and restoration upon software upgrades Monitoring of the deployment for preventive maintenance Issues related to service availability, planned downtime Assistance in understanding setup, administration, specific features Priority fix on reported issues pertaining to softwareWhat is not covered

Issues caused by:

Third-party products or services integrated with Qontext, such asLinkedIn, Twitter, Scribd, etc.

Custom integrations with installed software such as Active Directory,SharePoint that were not performed by Qontext.

Telephone Support

24x7 priority phone support requests can be initiated by designated admin

staff only. Designated support contact will be provided in India and US, who

can be reached by direct phone line depending on the time of the day. The

best times for phone calls related to non-critical issues would be the normal

business hours of 9:00 AM to 6:00 PM IST, Monday through Friday,

exclusive of the public holidays.

Service Levels

Level Definition Target Response

Critical Production system is fully down or

there is substantial loss of service

that impacts work. The situation

can be described as an

emergency.

15-60 minute response; Qontext team

will deal with the issue with

commercially reasonable effort to get

the system back into operation with full

or restricted operation within 4 hours.

The issue will then be classified as

Major.

Major Important features areunavailable causing major impact

although restricted operation is

possible. Some or all users may be

affected.

4 hour response; Qontext team willwork on the issue to resolve within

three business days and restore

operations to the state before the issue

occurred.

Normal Minor loss of service causing

inconvenience, but no loss of data

when functionality is restored.

24 hour response; Qontext team will

resolve such issues through its next

update cycle.

Minor Information request, clarification

of function or newly deployed

feature; no loss of service isexperienced.

No response time defined; although

the support team would address such

issues in less than 30 days of reporting.


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Uptime Assurance

Qontext service availability would be monitored at every hour to ensure

continuity of service. Our Service Level Objective (SLO) for service Uptime,

measured at the end of each calendar quarter, would be 99.5%.

Planned downtime

Qontext will provide 24 hour advanced notification of regular maintenance

downtime, which shall be normally scheduled during the weekend hours or

lean periods. Planned downtime is excluded from Uptime SLO.

Escalation

Occasionally you may encounter situations where a problem is so severe it

demands immediate attention, or a significant time has passed beyond the

resolution targets without a satisfactory resolution.

A support case may be escalated as follows:

Level 1: Designated Support Contact

Level 2: Account Manager

Level 3: Vice President

Exceptional circumstances

Support unavailability caused by circumstances beyond our reasonable

control, including without limitation,acts of Godsuch as flood, fire,

earthquakes, government-mandated closures, acts of terror, strikes orother work disruptions beyond our control.

2.3 TrainingOnsite

Qontext strives to make its software as intuitive as possible. We leverage

existing, proven paradigms (e.g., Facebook, Twitter) and implement latest

human factors and interface design practices. However, we also recognize

that different users have different experiences and expectations.

Therefore, Qontext provides two on-site training options:

1. T3 (Train-The-Trainer): 6 hours, maximum 10 attendees.2. End User: 3 hours, maximum 25 attendees.

All facilities and equipment must be provided by the trainee. Equipment

must meet system requirements defined above. One workstation must be

provided per attendee.

2.4 Professional ServicesQontext can provide additional professional services to maximize the

successful implementation, deployment and usage of Qontext. Following

are key areas of service options.


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Configuration

While Qontext includes all capabilities for self-configuration, our

experienced team is available to help streamline your initial set-up. We can

leverage best practices for organizational structure to meet your specific

needs (e.g., creating groups, categories, business units, tags, etc.).Qontext can also provide design services such as banner and custom icon

design to give your implementation an integrated, tailored look and feel.

Integration

Qontexts engineering consulting team is available to assist with back-end

or application integration, such as Single Sign-On, Active Directory, VPN or

integration with standard (ERP, HRMS, CRM, et.) or home grown web

based applications.

Social Strategy Consulting

Enterprise social software is emerging area and companies are

experimenting with various strategies and techniques to derive the best

possible benefits.

Qontext is keen to see successful adoption within your enterprise. While

organizations are seeing differing usage patterns, a planned approach

would be helpful. Qontext team would provide an initial questionnaire to

understand goals, non-goals, will work, wont work, etc. that could provide

the background for working with your enterprise on a social strategy and

launch plan. By implementing best practices and leveraging our

implementation experience, we can help you maximize business value and

improve time to success.

Solution Customization

Qontext continues to invest heavily in feature enhancements. However, if

unique needs require immediate implementation of specific functions, we

can propose software customization upon request.


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3 Proposed Offerings for Novartis3.1 Line ItemsQontext is thrilled at the opportunity to work with Novartis. Our goal is to

delight Novartis and your employees into becoming a reference account.

Based on our understanding of Novartiss requirements, Qontext proposes

the following solution for Novartis:

Item Includes Price

Software and

Support fee

Foundation edition Foundation pack Assessment pack Content pack Media pack Priority support Dedicated hosting

$5/user/month

Implementation fee Configuration Branding Network setup users,

groups, org units etc

Integration Single Sign On Social Strategy Consulting 5

Sessions

One onsite T3 class Two onsite End User classes

$15,000

A user for the purpose of above calculation is any user account, employee

or guest, that remains created during the month and is enabled for login

and use. User accounts on Qontext can be Deactivated when an employee

leaves. User accounts deactivated for the entire month are not counted

towards billing for that month.

Early signup discount

Qontext is keen on bringing on Novartis as a customer as early as possible.Qontext is offering Novartis a discount of 10% on software and support fee,

if Novartis signs-up before September 15th 2010.

3.2 Limits and OveragesThe corporate network will come with a monthly quota of 200 MB Database

storage, 200 MB File storage (that is a total of 400 MB storage) per user

and 1 GB of bandwidth per user per month.


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If these limits are exceeded, Novartis will be billed one or more units of the

items as per the following pricing table.

Item Unit Size Price/Unit/Month

File storage 100 MB $0.40

DB storage 100 MB $1.50

Bandwidth 1 GB $1.00

3.3 Professional Services (Optional)Qontext would provide additional custom development work, including

integrations, custom modules, customizations, feature extensions for

professional services fee of $75/hour per person. Statement of Work (SOW)

would be jointly prepared to initiate such services from time to time.

3.4 Terms and ConditionsQontext will provide draft of full legal agreements (License Agreement,

Professional Services Agreement and Support Agreement) upon acceptance

of the Commercial Terms. However, here are some key points to note.

Payment

Software and support fee will be invoiced at the begining of everyquarter.

The implementation fee is a onetime charge and will be paid uponsigning the contract.

Overage charges and adjustments will be invoiced at the end ofevery quarter.

All payments are net 30 from invoice date, with 2% PM interest forpayments beyond 30 days.

Term and termination

This proposal is valid for 30 days. The agreement is valid for 1 year Novartis can terminate the agreement at any time with a Quarter as

advance intimation period in writing.

Qontext may terminate the agreement due to non-payment.General Terms

Novartis agrees to provide quote for inclusion in a press release about

Qontext deployment, the draft of which will be provided for approval.

Qontext can list or use logo of Novartis as a customer of Qontext on its

website and other promotional material. All other deal terms are

confidential.


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Hosting Services Terms

Qontext utilizes third party hosting providers for the SAAS service,such as Amazon Elastic Cloud Computing service (EC2) and may

change its provider from time to time. All access to Qontext will

hence be subject to terms and conditions of the hosting provider(EC2 terms are available at aws.amazon.com/agreement).

Certain integrations with external services, such as LinkedIn forprofile import, Scribd document and slides viewer, twitter, etc. may

become unavailable due to changes in terms and conditions of the

respective providers.


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4 Appendix A Qontext Feature Snapshots4.1 Social Portal FeaturesActivity Feeds

i. My Network feed watched people, groups member activityii. Company-wide feed all people, groups member activity

iii. Action links under feed itemsiv. Separate Alerts feed activities that need definite attentionv. Own Activity feed on user profile page

vi. RSS feed for all activity streams


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User Profiles

i. Detailed user profile with photo, contacts, location, workdetails, interests, organization chart, etc.

ii. Profile customization by admin to suit the organizationiii. Build own network with watch/un-watch usersiv. Whiteboard for quick communication (wall of social networks)

Groups

i. Group Profile Group Name, photo, Description, tags, memberlisting

ii. Categorize groups for segregation and browsingiii. Group watch/un-watch, join/leaveiv. Invite Users, Other Groups, Guestsv. Group Visibility - Listed / Unlisted (existence confidential)

vi. Group Membership - Moderated / Un-moderatedvii. Group Home Page Visibility - Public / Members Only


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Badges

i. User Badge for quick identification, anywhere you see a username photo, name, profile link, watch

ii. Quick message user through Whiteboard (open) or Alert feedposting (private)

iii. Contact user through quick launch of email or IMiv. Group Badge for quick identification, anywhere you see group

name photo, name, profile link, home link, watch

v. Quick message user through Whiteboard (open) or Tweet(private)

vi. Context Badge for quick identification of feed item coming fromother applications logo, name, context point details


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Guests

i. Share and collaborate with users outside your companyii. Invite guests through email

iii. Clearly identified Guest OK groups


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Search

i. Search profiles, groups, content itemsii. Full Text search searches within attached PPT, PDF etc

iii. Faceted Search - Quickly filter search results by type, author,creation time etc


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4.2 Collaboration ToolsGeneric Features

i. Simple wizard like interfaceii. Visibility settings Invitees only, Company-wide, Page Visitors only

iii. Invite people/groups to participate, directory accessibleiv. Invite guests, auto completionv. Hide invitees list

vi. Tag items, for easy search of related itemsvii. Pin item to a context point on the page (like sticky note)

viii. Optionally add more details helpful to quickly understand the contextof the item

ix. Perma link for published items useful to refer to the item in otherdocuments or mails

x. Embed tools in other web application, intranet, CMS or any HTMLpage using Embed code provided


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Quick Post

i. Handy access to Foundation tools at the top of the Home pageii. Auto Slide mode for prompting action

Tweets (micro blogging)

i. Post short message or status update to user profileii. Post short message or status update to a group

iii. Receive tweets from watched people and groupsiv. Reply to a tweet


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Discussions

i. Initiate a company-wide discussion or limit to specific inviteesii. Alerted on new comments on discussions you created or have been invited


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Documents

i. Share Presentations, Spreadsheets, PDF or any file typesii. Upload files from your local disc or share files already in Qontext repository

iii. Upload new versions of the documentiv. Access latest version or go through version history to find older onesv. Comments can be posted on shared documents

Bookmarks

i. Social bookmarking in your community by sharing hyperlinks (URL) on the webor internal pages

ii. Display bookmarks filtered on tagsiii. Alerted when new links are created by other users on tags of your interest


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Videos

i. Share videos related to training, team discussions or trade showsii. View videos in browser, no need to download

iii. View in full-screen mode for that desktop experience


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Photos

i. Share photos from the latest trade show or let employees get to know each otherby sharing pictures

ii. Photos automatically resized for optimal browsing experienceiii. View slideshow with large sized photos

Slides

i. Share presentations in pdf, ppt or odp formatsii. Built-in search facility to reach the right page

iii. Alerted when new links are created by other users on tags of your interestiv. View in fullscreen and project it anywhere


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Polls

i. Quickly gather feedback from all the employees of your organization, a few co-workers or guests

ii. Control who can view the results and wheniii. View results as absolute or relative charts


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Survey

i. Compose a questionnaire to measure customer satisfaction or gather feedback oncorporate events and collect responses easily

ii. Supports multiple choice or descriptive answersiii. Download the results as a CSV


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Quiz

i. Conduct quizzes and tests to measure the effectiveness of your training programs.Or quiz your co-workers on trivia just for fun!

Blogs

i. Share your thoughts, work progress or latest findings and keep your co-workersin the loop

ii. Easily attach images/videos and resize themiii. Network with others blogging on similar subjects using tags


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Pages

i. Create rich documents on the web and let others help you keep the documents upto date

ii. WYSIWYG editor with support for tables. Also embed images and videosiii. Link other pages with intuitive page browser


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4.3 Qontext Platform ToolsQontext Pulse (Desktop Alerts)

i. Get your alerts, network activity on your desktopii. Supports Windows, Mac and Linux; needs Adobe AIR runtime


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Qontext Bookmarklet

i. Drag & Drop onto Bookmark bar in browserii. Launch Qontext Toolbox on any web page

iii. Conversations started on that page will always be available there and in the portal


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Qontext For IPhone

i. Stay connected with your co-workers on the moveii. Broadcast 'Status Update' across your company

iii. View your activity feed and comment on any contentiv. Access corporate address book and email/call/sms any co-worker


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4.4 AdministrationCustomization and Setup

i. Personalize the portal with corporate logo and custom bannerii. Create org units (eg. departments, locations)

iii. Customize elements of User profiles and badgesiv. Create New Group Categories (eg. projects, teams)


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User & Group Management

i. Configure user signup auto approve, moderated, controlledii. Invite coworkers - bulk invite, Activate / De-Activate Users

iii. Assign Administrators and admin rightsiv. Configure Guest Invitation Admin only, users invite but admin approvedv. Activate or Deactivate Guests

vi. Activate or Deactivate Groups

Qontext ID Sync

i. Map fields on your Open LDAP or Active directory to user or group profilesii. Import from directory server and auto create

iii. Import from Microsoft Excel (CSV file)iv. Synchronize new info on your directory server with Qontext


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Analytics

i. View trend for user signup and user login activityii. View trends for content creation for each content type

iii. View trends for the past year, month or weekiv. Track the most active groups


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4.5 Salesforce PackSalesforce Integration

i. Qontext tools available right next to Salesforce objects such as Account, Contact,Lead, Case, etc.ii. Pin items you create, to Salesforce objects on the page

iii. Invite coworkers who are on Salesforce and others easily


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Action Streams

i. ActionStream generates activity feed that can be subscribed by any user (non-Salesforce user as well)

ii. Create ActionStreams with any number of triggers that notify a change in value ofkey Salesforce objects

iii. Select Initiators and Recipients for an ActionStreamiv. Accessible from Qontext Toolbox on any Salesforce page


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4.6 SugarCRM PackSugarCRM Integration

i. Integrated as an open panel (referred as Qontext Inset) within your SugarCRMmodules, like Accounts, Leads, Contacts, Opportunities, etc

ii. Instantly tweet, discuss or share documents & bookmarks with co-workers,customers and partners right from the module page

iii. Create module specific groups and invite co-workers and customers