A Compliance Case Study

Redesigning your Compliance Infrastructure

Client organization is a restaurant

search and discovery service operat-

ing in 23 countries

The organization was facing challenges

in adhering to Compliances and had to

incur penalties

Based on PeopleStrong’s functional ex-

pertise, strategic acumen and commit-

ment to success, client partnered with

us to manage their Compliances

Objectives

Journey from Efficiency to Experience

The company, an Indian restaurant search and discovery service founded in

2008, currently operates in 23 countries including India, Australia and United

States. It features restaurant information such as scanned menus and pho-

tos sourced by local street teams, as well as user reviews and ratings. The

company also provides cashless payment, online ordering, white-label apps,

table reservation, and point-of-sale systems.

The company was facing following challenges with their current compliance

system; which was outsourced to a vendor:

1. The company had to incur penalties due to some non compliances as

the Labor welfare fund was not submitted for the last 3 years

2. The Shops and Establishment licenses for few locations were not ob-

tained even after 2 years of commencement

3. There was a delay in filing of returns except for Minimum Wages and

Payment of Wages.

Based on PeopleStrong’s functional expertise, strategic acumen and commit-

ment to success, client partnered with us to manage the following Compli-

ances:

Shop & Establishment Act

Contract Labour (R&A) Act, 1970

Payment of Gratuity Act, 1972

Labour Welfare Fund

Employment Exchange Act

Minimum Wages Act, 1948

Maternity Benefit Act, 1961

Payment of Bonus Act, 1965

Employee Compensation Act

Equal Remuneration Act

Problem Statement

HR Transformation - The PeopleStrong Way

PeopleStrong’s Transition and Solutioning team, through its in-depth study analyzed

the performance gap between desired and existing processes.

PeopleStrong followed a 4 stage approach of : As-is analysis, Designing the To-be

processes based on Gaps and best practices, forming a formal governance Struc-

ture, followed by Go-Live.

PeopleStrong Compliance SPOC visited the client Head Office situated in Gurgaon

for the first week to gain an understanding of the Compliance processes and status.

Post this analysis, an As-Is report was prepared from the data & documents provid-

ed by the client.

The following locations have been catered so far:

1. Gurgaon (OHC and Sector 44)

2. Chandigarh

3. Chennai

4. Delhi (Vasant Kunj and Green Park)

5. Noida

6. Ahmedabad

7. Bangalore

8. Hyderabad

9. Indore

10. Jaipur

11. Kolkata

12. Pune (Baner, Viman Nagar)

Solution Framework:

The solution framework was mainly in four groups with the following structure:

As is Understanding

Identification of key stakeholders

Planning of As-Is processes

To-Be Process Signoff

Creation of SIPOC Maps and supporting documents

Signoff on To-be design

Pre Implementation

Information / Data Exchange templates

Process Calendar / SLAs / TATs

Defining of Scope of Project for the process

Project Plan (Includes Team Deployment, Resource Allocation & Business Continuity planning)

Implementation & Roll out

Phase-wise approach

Change Management

Go-live

Business Impact and Results:

1. Register Maintenance being done under various acts

2. Form A ( Notice of Opening) under Gratuity for all locations submitted

3. Over 70% increase in compliance percentage

4. Legacy issue handling and closure

5. Night Exemption Registration: This registration which was pending from a long time was obtained successfully

PeopleStrong HR Services Pvt. Ltd. (PeopleStrong, the company) is a leading platform-based mpHRO (Multi-process HR Out-

sourcing) and technology company, headquartered at Gurgaon, India. It specializes in HR shared services, recruitment process

outsourcing (RPO), payroll & compliance management, and cloud-based HR technology solutions. Since its establishment in

2005, the company has built a unique combination of domain expertise, operational excellence, and innovative technology to

deliver optimum level of services to its customers. Through its platform-based HR solutions, PeopleStrong facilitates the cus-

tomers to achieve higher gain margins, efficient business functions, increased productivity levels, better return on investment

(ROI), and ‘happier employees’. PeopleStrong has clients across diverse industry sectors. The company is one of the first plat-

form-based integrated HRO/RPO companies in India to be successfully assessed on Statement on Standards for Attestation

Engagements (SSAE) No. 16 for reporting on controls by Auditing Standards Board of the American Institute of Certified Public

Accountants. PeopleStrong launched the first HR command centre in the Asia-Pacific region in 2013 to empower business

leaders to move from hindsight to foresight to insights, building predictability in hiring, productivity, utilization and attrition, thus

correctly aligning HR to the business.

RPO|MPHRO|TECHNOLOGY

PeopleStrong HR Services ltd.

Corporate Office A-10, Infocity, Sector-34 Gurgaon (Delhi NCR) Haryana 122001

www.peoplestrong.com

Bengaluru

Delhi

Gurgaon

Mumbai