property management - elders real...

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Property ManagementInformation for Property Investors

Elders Real Estate, makes more possible

Elders Real Estate Burnie is well known

throughout the area as a ‘best practice’ Real

Estate Agency offering quality services in Sales

and Property Management.

Our office has built a reputation of providing

outstanding service.

Community and Industry involvement is

important to us, as are ethics and old fashioned

values.

Our dedicated team recognize that you need

more than just the weekly rent, that service is

more than just a smile; and that maximising your

income is more important than ever.

A word from the Principal,

Jo Walker...

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Contents5. Company Overview

6. Property Management Staff

9. Your Choice for Property Management

9. Your Guarantee of Performance

11. A System for Success

12. Our Highest Priority

13. For Our Quality Services

14. Recommendations to Prepare

Your Property To Let

16. Property Management Service Guarantee

18. Smoke Alarm Annual Servicing Program


Total Property Centre

If you have or are currently considering investing

in Property our Agency has been operating for

more than 20 years. Our experienced and active team

members are available to discuss your

needs in any facet of Real Estate.

Elders Real Estate Burnie provides the following

services – all under the one roof.

• Quality Property Management of your investment

• Sales Appraisals

• Property Sales

• Purchase another Property to expand your

investment portfolio

• Refinance or obtain Finance – Elders Homes Loans

buying power equals great Finance packages

Whether it is Property Management, Sales or Finance –

we cover it all.

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Elders Real Estate Burnie

We pride ourselves on our unparalleled passion for

property and a commitment to delivering first-rate

outcomes for our clients.

Burnie’s most stable team has over 70 years of industry

experience so by sharing our knowledge and providing

our clients with accurate information, we aim to

make your property decisions some of the best, most

profitable and enjoyable decisions you make in

your lifetime.

We aim to consistently provide the best real estate

experience for each of our clients, every time.

We also recognise that keeping abreast of industry

changes and developments is crucial to our success

and it is for this reason we make an effort to keep

up-to-date with the latest news and research and

continually engage with external professionals in a

range of industries.

Company Vision

“Continually Striving for Service Excellence.”

We strive to be recognized as Burnie’s leading real

estate agency; respected for our history and experience,

valued for our integrity, appreciated for our commitment

to the community and sought out for our professional

services and positive client experience.

By putting our clients first, we aim to create the best

referral based real estate business in the Burnie

and beyond.


Property Management StaffThe Manager of Elders Real Estate Burnie has extensively worked within the Property Management industry for 21 years. Jo Walker holds a Diploma in Business (Real Estate) and Cert IV in Frontline Management.

While many Agency Principals are sales based, Jo started her career in the industry as a Property Manager and has extensive experience in residential and commercial management.

Jo believes that this makes a difference when it comes to quality of service. Her position is to oversee every facet of the business and to ensure that you are receiving the very best service. Jo is constantly monitoring the team to ensure that legislative requirements, training and market conditions, enabling you to rest easy knowing your valuable investment is in capable, caring hands.

Commitment to Standards

Elders Real Estate Burnie is a ‘best practice Agency’ in every regard – training, technology and commitment to high standards and legislative compliance. We work hard to ensure our knowledge and skills are always at the peak of the industry. As a member of the Real Estate Institute of Tasmania, Elders Real Estate Burnie is committed to the highest ethical standards and practices.

Approachable and friendly, Jackie values strong client relationships and recognises that they are the cornerstone of a successful real estate business. She applies a structured approach to her tasks which, combined with meticulous attention to detail, allows her to work both efficiently and effectively.

Having previously been employed as a Sales Manager with Fairfax, Jackie understands the importance of customer service and client satisfaction. Jackie seamlessly integrates these skills in her approach to real estate, which

enables her to successfully manage the demands of the industry. Her confidence and outgoing personality ensures she is an integral part of our dynamic Elders Burnie team.

In her spare time, Jackie enjoys spending time with her husband Mark and their son Chace, she is also enjoys cooking, exercise and catching up with friends and family.

Jo is committed to building and retaining a highly-skilled, client-focused team and providing them with opportunities to advance their knowledge base and realise his or her full potential.

Jo offers her clients a wealth of expertise that is the culmination of well over 20 years in the real estate industry. Possessing a natural flair for leadership, central to Jo’s unique working style is a focus on client care and understanding.

Jo exudes a genuine passion towards helping people achieve their property aspirations, whether it’s assisting investors to grow and maximise

their portfolios or attracting the best tenants and ensuring that those tenants have a positive and rewarding experience. Working closely with the sales team, Jo adores being able to assist home sellers and buyers achieve their property dreams.

Away from work, Jo enjoys time with her family, travelling and of course lots of bbq’s in the summer months with family and friends.

Hard work, motivation and professionalism are the cornerstones of Jo’s work ethic and these traits are admired by her team. Jo holds a Diploma in Property Services, Cert IV in Frontline Management and is highly regarded within the industry.

Jo Walker / Director / Senior Property Manager

Central to Shane’s unique working style is a focus on client care and understanding. Shane exudes a genuine passion towards helping people achieve their property aspirations, whether it’s assisting property owners, attracting the best tenants, or paving the way for one of his team to realise his or her potential.

With a Diploma in Property Services Shane has extensive Real Estate knowledge and believes that real estate involves establishing sound relationships with clients.

By working closely with the sales team, Shane is able to assist investors to grow their portfolios, as well as ensure that tenants have an equally positive experience.

Away from the office, Shane enjoys spending time with his wife Jo and his five children. He is an avid sports fan and loves his garden.

Shane Walker / Director / Senior Property Manager

Jackie Taylor / Personal Assistant

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Amy utilises her passion for the industry, combined with her thorough work ethic to ensure that she consistently exceeds her clients’ expectations.

A positive and cheerful individual, Amy is dedicated to providing the best service and a pleasant environment for clients and colleagues alike. A diligent team member, Amy approaches every situation with a positive outlook, ensuring a smooth transaction for all involved.

A hard working and organised nature has seen Amy achieve many things including the qualification of Diploma in Property, which she accomplished whilst working full time. Her excellent time management made this possible, and the skills that she developed have proved invaluable.

Outside of work, Amy loves travelling, swimming and walking. Amy looks forward to assisting you with all your real estate needs.

Amy Walker / Property Associate

Ellie is ambitious and driven to succeed, she strives to achieve positive solutions for her clients in every situation. Her natural people skills and strong work ethic are a testament to her reputation for providing exceptional service.

Ellie’s experience in leasing, listing and managing properties is complemented by her strong communication skills and a meticulous, organised approach to her work. She is committed to consistently performing at a high standard

with all stakeholders in a property management transaction. Ellie maintains positive working relationships with contractors, for example, which ensures that maintenance issues are resolved effectively.

Away from the office, Ellie enjoys socialising with friends and loves spending time with her Samoyed Ranger.

An enthusiastic individual, Kaitlyn is self-motivated with a proven ability to keep organized and manage multiple tasks.

Kaitlyn prides herself in her friendly and open minded nature, making her approachable when dealing with clients and co-workers.

Ambitious both inside and outside of the workplace, you can find Kaitlyn playing netball in her spare time and socializing with friends.

Kaitlyn’s outstanding attention to detail and ability to work effectively under pressure are a few reasons why she has been a welcome addition to our Property Management team.

Ellie Walker / Property Associate

Kaitlyn Browne / Administration

Friendly and honest, Jacinta prides herself on her professionalism and ability to consistently deliver a very high standard of service.

With a background in real estate and hospitality, Jacinta has developed invaluable skills that have helped her to excel in her career. Her keen attention for detail ensures that her clients and co-workers expectations are not only met, but exceeded.

Her natural people skills and strong work ethic are a testament to her reputation for providing quality service. Jacinta loves managing property and looks forward to working with her owners and tenants.

Outside of the office, Jacinta loves spending her time with Fiancé Tim and daughters Hallie and Peyton. A keen netball player who now coaches upcoming netball stars, Jacinta is well known at the Burnie Netball Centre.

A valued member of the Elders Burnie team, Jacinta looks forward to meeting you and assisting with all of your real estate needs.

Jacinta Batt / Property Associate


At Elders Real Estate Burnie, we know what is

truly important to you… profit, protection and

communication at a fair price.

We’re not going to fill your head with empty

promises… or your statement with hidden costs.

But what we will do is open our files, invite you to

examine our track record and let you make a sound

business decision based on facts not promise.

Ask the same of every Agent on your ‘shopping list’

so you can compare ‘apples with apples’ to make an

informed decision.

It will become ‘crystal clear’!

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Marketing success means more to you than just knowing you are dealing with an industry leader. It means that you are

represented by a dynamic team that finds Tenants for your investment Property… and finds them fast!

As well as reaching out to find the best Tenants, we find they actively seek us out because they know we have what they want.

We manage a full range of Properties including, studios, flats, apartments, townhouses, villas, houses and executive homes

as well as commercial properties.

Your Choice for Property Management

Service GuaranteeIf you are not completely satisfied within the first 3 months –

we’ll refund the Management Fees.

We’re different to other Agencies – we don’t give you empty

promises, most likely forgotten after the first 3 months.

We give it to you in writing, so we are all aware of the level of

expectations. We survey both our Landlord Clients and our

Tenants to continually improve our service.

Keeping you InformedWe understand that communication is the key to our

relationship with you and whether it is ‘good’ news or ‘bad’

news, we won’t keep it from you!

We keep you updated with progress and activity relating to your

Property and Tenants.

Online access to your records and direct email and mobile

access to your Property Manager is a quick and efficient option

available to you.

A 24-hour emergency service is available to handle any

emergencies promptly, providing your Tenants with a 24-hour

service, 7 days a week.

Your Guarantee of Performance

Marketing Your PropertyFinding the best Tenants for your valuable investment Property is

supervised by our specialist team.

Finding the Right TenantsOur high profile Agency, right in the heart of Burnie, enjoys

a high volume of Tenant enquiry due to our size, location,

reputation and internet presence.

Elders Real Estate Burnie exposes your Property to the widest

possible number of prospective Tenants through every available

resource.

• Window display lit 24 hours, 7 days a week

• Detailed Rental Booklet includes a photograph of

your Property

• Premier Property Listing on realestate.com.au to ensure your

property appears at the top of the search results in it’s suburb.

• Listing on all available industry websites

• Property signage

• Social Media exposure

• Extensive database of prospective Tenants

• Email and SMS rental listings to prospective Tenants

9 feature on domain.com

9 eldersrealestate.com.au

9 rent.com.au

9 rentfind.com.au

9 thehomepage.com.au

9 onthehouse.com.au

9 allhomes.com.au

9 irealty.com.au

9 corelogic.com.au

(rpdata.com.au)

9 homesales.com.au

9 homely.com.au

9 homehound.com

9 rentbuy.com


Your valuable investment Property is safeguarded every

step of the way by professional Property Management

personnel using a tried and tested system that is under

constant review.

Every step has been refined over years of success in

Property Management starting with Tenant selection,

education of Tenants about their Tenancy obligations,

arrears management, inspection timetables,

dispute management and resolution, programmed

maintenance, reports to investors and finally

appropriate disbursement of Tenants’ Bonds.

We start as we mean to end – thorough, educated,

detailed, timely, responsive and helpful.

Should any issue arise, our job is to provide the best

possible solutions for the best outcome.

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Elders Real Estate Burnie controls the quality of the systems and service provided by all team

members to manage your investment property by using Australia’s leading Property Management

system, PM BOSS, produced by Real Estate Dynamics.

PM BOSS is a unique, technologically advanced online resource which gives each of our team

members easy and instant access via their desktop for the most current Legislation, ‘best practice’

systems, procedures, training and expertise. As a result, each team member delivers consistent and

high quality management service standards to our Clients and Customers.

A System for Success

Careful Tenant SelectionOur job is to find the best possible Tenant for

your Property in the quickest possible time.

Our detailed screening process aims to establish

that Tenants

can meet the responsibilities of the Tenancy

Agreement.

Tenant selection is in accordance with laws

covering discrimination and Residential

Tenancies and Privacy. We keep you informed of

Applications, so you can take part in the

selection process.

Security is ParamountUnlike many other Agents, keys to your Property

are not handed out to prospective Tenants. We

don’t take that risk with your investment.

Detailed Condition ReportsBefore a Tenant moves in, your Property

Manager completes an inspection with a

carefully detailed Condition Report with

photographic evidence.

At the end of the Tenancy these documents

help ensure your property is in the same

condition as at the start, fair wear and tear

considered, and that the tenant’s bond is

disbursed appropriately after a thorough vacate

inspection.

Thorough DocumentationAt the time of signing the Tenancy Agreement

we educate and advise the Tenants of

important aspects of the Tenancy Agreement

and the Property itself. We take care of all the

documentation, rent payment methods and

bond lodgment to ensure all is in place for a

trouble free Tenancy.

Programmed InspectionsWe take care of your Property’s maintenance

and repairs as if it were our own.

The purpose of the inspections, are two-fold:

Firstly, to bring to your attention any immediate

maintenance needs and secondly, to inform

you of any preventative maintenance or

refurbishment that may be beneficial. Owners

can then forecast and budget accordingly, for

any upgrading work suggested in the report.

Maximising IncomeNeglect of minor repairs can often lead to major

expenditure and the loss of a good Tenant.

Our attention to maintenance will ensure that

problems are resolved quickly, by qualified

Tradespeople and at a reasonable price with a

limit determined by you.

Savings and ReliabilityWe have a large pool of highly skilled and fully

licensed, reliable Tradespeople who can get the

job done and at the right price.

Trained to Handle DisputesIn those occasional disputes with Tenants we

act as mediator between you and the Tenant,

and if needed, we refer to Dispute Resolution

Services.

If the dispute continues, we liase with the

Residential Tenancy Commissioner, on your

behalf. The Commissioner is an independent

third party to hear the dispute and make a

decision on the matter. We are well trained to

handle such situations and know how best to

represent your interests.

We take the stress away from you!


There is one reason why people invest in Property – to protect and grow their hard earned wealth. After all, that is what you

expect, what your investment needs and what we offer.

Our Highest Priority

Your Investment Working for YouOur goal is to increase your income and ensure your investment

is working for you!

We ensure you enjoy the highest possible rent by regular

assessments that take into account current market rents of

similar properties, the area’s vacancy rate, condition of the

Property, quality of Tenant and length of Tenancy.

Your Rent in Your AccountOur fully electronic banking facilities provide Tenants with easy

rent payment options.

We encourage and educate Tenants to pay the full rent amount

due, not part payments.

However, should Tenants fall into arrears, we know about it the

same day as part of our daily arrears management routine.

Prompt action follows in accordance with the Tenancy

Legislation, keeping you informed throughout the process.

Accounting to YouEach month we forward you an itemised statement showing

all rental income and payments made on your behalf. We

electronically deposit your money as cleared funds, into your

nominated account within 48 business hours. No waiting for a

cheque to clear!

We also provide a fully itemised Income and Expenditure

Summary to make tax time easier.

Complimentary online access is available to your file.

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Fees for the Management and Letting of residential Properties reflect the quality and level of service we offer. We don’t work

for free, but we guarantee that we do not cut corners to make ends meet as many Agents do with reduced fees. We charge a

fair and reasonable price for a thorough and professional Property Management Service.

For Our Quality Services

FeesOur fees are based on the number and type of Property

Management Services you need us to provide and what we can

do for you personally.

If an agency is offering a discounted fee, you can be sure they

will also be offering a discounted service. If they discount of

fees, they may easily discount on the rent when negotiating with

tenants.

We look forward to having the opportunity to discuss your

personal needs and the range of our services.

Our fees are fully tax deductible.


Recommendations to Prepare Your Property To Let

�� The Premises and inclusions are to be clean and are to

comply with local and state authority building regulations

with it being safe and fit to live in.

�� The Property has working smoke alarms installed as

required by the relevant Legislation.

�� All windows and doors including cupboard doors open and

close easily.

�� All locks are secure and operate effectively with keys.

�� The Property provides adequate security to enable Tenant/s

to obtain contents insurance for personal items.

�� Full set of keys to be provided – one set for the managing

Agent and one full set of keys and access items for each

Tenant/s named as the lease holder/s under the Tenancy

Agreement.

�� All corded internal window coverings comply with Trade

Practices (Consumer Product Safety Standard - Corded

Internal Window Coverings) Regulations 2010. Applies to

coverings installed from Law commencement.

�� If no telephone line installed (eg new built Property), the

Landlord agrees to reimburse the Tenant for the cost of the

installation of one (1) telephone line to the Property upon

Tenant providing the Managing Agent with the paid receipt.

Tenant is to pay connection costs.

�� If a unit or a townhouse – two copies of the Strata By-Laws

are provided to the Managing Agent – one for the Agent’s

file and one for the Tenant.

�� Recycle bins are available for Tenant use (refuse bins are

the responsibility of the tenant).

�� If water usage charges are to be passed onto the Tenant

the minimum criteria is to be met as Legislation requires.

At your request our Agency can arrange a Contractor on

your behalf.

�� If your Property has a pool, ensure it meets current

Government Regulations in regards to fencing, CPR signage

and water consumption/use. Provide the Agent with a copy

of the Certification.

�� If the Property is under a Builder’s Maintenance Warranty,

the Agent will endeavour to have the Builder attend to any

defects/repairs required during the period. However it

will remain the Owner’s responsibility to ensure items are

followed up and rectified. Should the Builder not attend

to urgent/required items under the Tenant’s Tenancy

Agreement, then the Owner authorises the Agent to employ

qualified Tradespeople to attend to the requirement and

the Owner will seek reimbursement from the Builder for

payment.

�� Landlord Protection Insurance. Whilst rental reference

checks are completed as thoroughly as lawfully allowed,

we cannot predict or know how a Tenant’s future ability to

meet their Tenancy obligations can be affected eg in event

of death or long illness, loss of job, relationship split etc.

We recommend all Landlords arrange an insurance policy

to protect their investment. Brochures are available upon

request.

If it is your own home being rented out, then we suggest the

following:

�� Re-direct mail via Australia Post

�� Notify the Council of your forwarding address for Rates

Notices if you have not instructed our Agency to pay the

rates on your behalf.

• Notify Utility companies to finalize accounts if applicable,

and provide your forwarding address details.

• Notify your Insurance Company and Mortgagee Holder of

the change of occupancy status.

Recommendations Prior to a TenancyThe following selected recommendations are either to comply with Legislation and / or for risk management

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�� Remove all furniture and equipment left at the property.

�� Arrange contents insurance for your Property’s fittings and

fixtures. This may be included with your Property insurances

or incorporated in a Landlord Protection Policy. As your

Managing Agent we require that you have Public Liability

Insurance for your Property. If your Property is a unit the

cover must include the internal unit space. NOTE: Public

Liability under the Building Insurance, taken out by the

Strata, only covers the common areas. It does not cover

events or items inside your unit.

�� Carpets are professionally steam cleaned with receipt as

evidence for Tenant.

�� Pest control is current – annual service is a requirement.

�� Provide Agent copies of operating instructions or manuals

for appliances or other items which Tenants require

instructions to use.

�� Provide Agent with Warranty details for any applicable item

or building works, if applicable.

�� Pre-place picture hooks on walls in best locations – this

helps control placement and number of picture hooks

allowed and protects walls.

�� Leave specific cleaning instructions for specific items eg

solid stove hotplates - we strongly recommend you supply

a set of covers for the plates as inventory items, as well as a

tube of the element cleaner.

�� Arrange for lawns and gardens to be trimmed and

maintained regularly until Tenant commences Tenancy

Agreement. Untidy lawns / gardens do not attract Tenants.

�� Plan for a ‘pre-Tenant’ spot clean which may be required

following leasing activity and just before a new Tenancy

begins.

�� Weed and mulch the gardens.

�� Consider including lawn/garden or pool maintenance in the

rent. We can arrange quotes for regular services and adjust

the recommended rent accordingly.

�� Consider installing lawn and garden sprinklers with timers.

Installation will assist in the maintenance of the garden and

lawn, subject to local council water restrictions which may

be applicable from time to time.

Other recommendations The Recommendations selected below are considered relevant for your specific Property.


In consideration of the trust you have shown towards our Agency, we guarantee to provide you with the

best possible service in the management of your investment Property.

Property Management Service Guarantee

Should we fail to perform in any of the above areas, we invite you to register your complaint in writing. If

the complaint is not acted upon and rectified within 5 days after receipt of your letter, you have the option

to cancel our Agency agreement as per your Management Agreement. If this occurs within the first three

months of the management we will refund all the management fees charged.

9 We guarantee our service.

9 Your Property will be listed on our ‘Rental

Property Guide’ as soon as a Notice to Vacate

has been received from an existing Tenant, or

when your Property is entrusted to us to locate

a suitable Tenant.

9 A colour photograph will be taken and placed

in our prominent rental window display.

9 A signboard will be erected at your Property, if

authorised.

9 We will access our existing prospective Tenant

database and arrange inspections by Tenants

who are looking to rent within your Property’s

price range and location.

9 Regular contact will be made throughout the

pre-lease period to provide an activity update

including comments received by prospective

Tenants about your Property.

9 We will present to the Landlord all

Applications obtained from prospective

Tenants.

9 We will conduct thorough checks on Tenants

applying for your Property as permitted

by law, to ensure that to the best of our

knowledge the information given to us is

accurate and that the Tenant will fulfill all

obligations as per the Tenancy Agreement.

9 We will conduct regular and thorough internal

and external inspections of your Property

to comply with Legislation and provide you

with a comprehensive report following each

inspection.

9 We will attend to all maintenance repairs as

quickly as reported as per the Management

Agreement. We will advise or suggest any

ongoing maintenance requirements which will

keep your Property in a condition which will

assist it to retain its optimum market value.

9 On a daily basis, we will conduct rent arrears

checks and immediately follow up on any

outstanding monies owing. Prompt action in

accordance with the relevant Legislation will

be taken.

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Testimonials

Amy

I would like to express my appreciation for the

service provided by yourself and Elders in the

initial stages of managing this property on our

behalf. I didn’t expect the volume of issues that has

come about however it is a 90 year old house and

obviously doesn’t take well to being left vacant for

12 months+. From my side it has been substantially

stress free and I really appreciate that – there is very

little that I can do from this side of the world. You

have certainly earned your management fee this year

and from my opinion it is money very well spent.

-Mark

Ellie

I just wanted to pass on some feedback regarding my

current agent Ellie Walker. Over the past few weeks

my current renting situation would put any seasoned

real estate agent to the test. With my roommate

uprooting and heading to Greece prior to the

expiration of our lease it created some challenges

for myself and the security of my ongoing living

situation. Ellie worked tirelessly to provide a solution

to the problem working outside her hours and

going above and beyond to ensure that the security

of my home and wellbeing was be her number 1

priority. True to her word Ellie delivered unbelievable

service which was professional and courteous

which resulted in one very happy and satisfied

client. Because of this ‘red carpet’ treatment I have

endeavored to stay within the company for my next

rental property which Ellie also went out of her way to

organize and she’s not even the agent looking after

the property! All in all Ellie is truly a master of her

craft and has a skillset that others could definitely

benefit from. I’ve been renting for over 15 years and

can safely say I haven’t experienced such amazing

service as I have through Ellie so thank you again for

being so accommodating. - Tim

Shane

A huge thank you is in order for being such superheros

over the past month. Thank you for finding us such

a beautiful home to chase our dreams and start our

adventure in love. Thank you for being so flexible with

viewing times and for being so helpful when had our

“Blond Moment” with our cat! We really appreciate all the

extra effort that has been put into finding us and getting us

into our new home. Love your happy new Tenants.

-Zannon & Alexandra

Jo

Thank you so much for your kindness, generosity of spirit

and shared wisdom in finding us our new home. Wishing

for you always, light laughter and inspiration.

-Naomi & Auston


Elders is proud to offer its smoke alarm annual servicing program to our valued property owners. The maintenance program

ensures both your investment and your tenants are appropriately protected in the catastrophic event of fire at your

investment property.

Property Owner Instruction Form –Smoke Alarm Annual Servicing Program

New smoke alarm legislation for Tasmania:The Residential Tenancy Amendment (Smoke Alarms) Act 2012

requires smoke alarms to be installed in all Tasmanian rental

properties. This means that all residential rental properties

in Tasmania must have operational smoke alarms which are

correctly located and maintained during occupancy.

To ensure your investment property is protected we

recommend the annual alarm servicing and maintenance

program. As part of this service we will confirm smoke alarms

are located correctly (relocate alarms where needed), replace

batteries, clean then test alarms and replace faulty or expired

alarms all in accordance with the Building Code and the new

Regulations.

What is the cost and what is included:A competitive annual maintenance fee is charged yearly and

includes full servicing to ensure compliance in accordance

with the regulations and includes the installation of a

replacement photoelectric smoke alarm if the current smoke

alarm is faulty or out-of-date.

Note:

• The servicing includes battery replacement, checking

of expiry date, the testing of the audible output of the

alarm to ensure no less than 85dB (as per Australian

Standard), thorough cleaning of the alarm, smoke testing

with artificial smoke, checking that alarm positioning and

number of alarms comply with regulations, and compliance

documentation provided for your property file.

• The annual servicing fee includes as many return visits as

required per year to ensure the property remains compliant.

For example, legislation requires smoke alarms to be

inspected and serviced at the commencement of each new

tenancy. If there is a tenancy change within the 12-month

maintenance period, an additional inspection is undertaken

at no further cost.

• Replacement smoke alarms included in the annual

servicing fee are limited to the amount required under

current legislation. How many smoke alarms will depend on

the floor plan of each property, the property construction

type and how many levels the property has. Any expired or

faulty smoke alarms installed that are not required under

legislation will be made redundant.

Authority:If you elect NOT to be part of this service, you acknowledge

that as the landlord you are responsible for ensuring smoke

alarms are correctly located, smoke alarms are in correct

working order and that you will maintain the smoke alarm(s)

in accordance with all relevant regulations and manufacturers

specifications, including appropriate testing of the smoke

alarms. Failure to do so may result in fines or litigation.

If you elect NO, Elders will in no way be held responsible for

the maintenance of smoke alarms in your rental property/

properties and will have no responsibility associated

with or for any claims associated with smoke alarm(s) in

your investment property/properties. If you elect NO it is

your responsibility to provide this office with appropriate

documentation stating when alarm(s) have been maintained,

by whom and what has been done during this service.


Elders Real Estate Burnie 03 6432 2311 | [email protected]

114 Wilson Street, Burnie TAS 7320 www.eldersburnie.com.au

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