promanagement asgnment

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ITC 505 Systems Development Project Management

Mohammed Zaheeruddin

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Contents1. ASSUMPTIONS..................................................................................................................................... 2

2. SWOT ANALYSIS .................................................................................................................................. 3

3. PROJECT CHARTER .............................................................................................................................. 4

3.1 Project title:................................................................................................................................... 4

3.2 Project Objectives ......................................................................................................................... 4

3.3 Approach ....................................................................................................................................... 4

3.4 Success Measures ......................................................................................................................... 4

3.5 Roles and responsibilities of Stakeholders ................................................................................... 4

4. STAKEHOLDER REGISTER ..................................................................................................................... 5

4.1 Stakeholder Analysis ..................................................................................................................... 6

5. PROJECT SCOPE STATEMENT .............................................................................................................. 7

5.1 Justification ................................................................................................................................... 7

5.2 Characteristics: .............................................................................................................................. 7

5.3 Requirements: ............................................................................................................................... 7

5.4 Project Deliverables: ..................................................................................................................... 7

5.5 Product Deliverables: .................................................................................................................... 8

5.6 Success criteria: ............................................................................................................................. 8

6. WORK BREAKDOWN STRUCTURE ....................................................................................................... 9





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1. ASSUMPTIONS

Grand Wines Ltd. is a supplier of wines which delivers wine orders to over 400 retail outlets

in all of NSW. Its head office is in Sydney and therefore their sales representatives have to

travel a lot. The sales representatives are having problems in managing to take the orders asthey don’t have any idea about their stocks while undertaking orders. Therefore, Grand

Wines wants to equip their sales representatives by providing them with wireless data entry

devices to stay up to date with all information relating to deliveries.

This project is a big one and will take close to six months. A server has to be set up at the

main office in Sydney and all the wireless devices have to be routed to the server. The

wireless devices we are selecting will neither be too expensive nor cheap. They will be

affordable and be such that the sales representatives can carry out their order tasks without

hassles.

We will be ordering a wireless device which will easily read barcodes and which doesn’t

have many problems related to network, for example a SPT 1800 Device. It has got all the

things that are required to carry out the designated task. There are good features like WLAN

& Data transfer in SPT 1800. I uses Palm OS and is relatively cheaper than most other hand

held computers. Through these hand held computers, sales representatives can send the orders

directly to the office in Sydney. A lot of costs will be cut and data entry staff would not be

required because of these new equipment.

The project being undertaken is necessary or else there might be a large amount of customers

who may not do further business with Grand Wines because they are frustrated. This project

will therefore bring changes to the working scheme of Grand Wines and give the companymuch better success.





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2. SWOT ANALYSIS

STRENGHTS WEAKNESSES

1. Delays in delivery time will be reducedsignificantly.2. As a result, customers will be happy.3. Sales representatives can keep in touch withcompany anytime.4. Sales representatives will always be awareof any unavailable stock.5. Costs of scanning, mailing or faxing will be

reduced.

1. There may be network errors.2. Direct communication contact between salesrepresentatives and delivery team will not take

place, this may sometimes result inmisunderstanding between both these teams.3. An engineer will be needed to maintain theserver, this will increase the salary costs.

1. The use of these new devices will result inan increase in sales.2. Improved order system will lead to customersatisfaction.3. Because of accurate and speedy deliveries,more retailers will prefer to do business with

Grand Wines and not with other competitors.4. Data can be processed and fed into thesystem 24*7 and not just in the working hours.

1. The server will have a security threat.2. Sales representatives and delivery officeteam might take time to learn and get used tothe new working system.3. Competitors may implement new marketingstrategies.

4. Any problem with the main server willresult in unexpected delays and loss ofimportant data.

OPPORTUNITIES THREATS





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3. PROJECT CHARTER

3.1 Project title: Wireless data entry device usage system

Start date: 01-05-2014 Finish Date:01-11-2014 Budget: $50,000

Project manager: Mohammed Zaheeruddin,0406765964, [email protected]

3.2 Project Objectives

To use wireless data entry systems in Grand wines ltd and save time that is being wastedin sending and receiving the order data and deliveries

With the use of this advanced technology, Grand Wines can compete better with othercompetitors in the market by having a technological edge over most of them

The main objectives also include increasing customer satisfaction through accurate andtimely deliveries of orders.

3.3 Approach

Develop a survey to determine the best available wireless data entry devices in the market.

Develop a detailed cost estimate for the project and report it to the CEO.

Request quotes of all the hardware and software packages needed.

Train the sales representatives for using the new data entry devices.

Analyse the payback period of Grand Wine with reduced costs.

3.4 Success Measures

Project completes within 6 months.Costs will be minimised wherever possible and everything will be done within thestipulated budget.

Stakeholders are satisfied after the project’s completion.

Customer satisfaction resulting in increase in sales.

3.5 Roles and responsibilities of Stakeholders

Name Role Level Email Signature

Mark Ryder Sponsor CEO, GrandWines

[email protected]

MohammedZaheeruddin

ProjectManager

ProjectManager

[email protected]

David Perch Shareholder Stakeholder [email protected]

Andy Grey Advisor ResearchDepartment

[email protected]

Mark Taylor Team Leader Marketing &Sales, GrandWines

[email protected]

As the project manager, I need all people involved in this project to work as per my

guidelines- Mohammed Zaheeruddin

mailto:[email protected]




















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4. STAKEHOLDER REGISTER

Stakeholders Interest Influence Expectations

Sponsor High High To see the project completed withintime.

Shareholder Low High To see the project completed within budget.

Advisor High High To see the project completed withintime and estimated budget.

Team leader High High To provide help in the project.

Sales team High Low To be kept informed about the latest

developments.Family High Low To be kept informed.

Customers High Medium Expects the company to work towardstheir needs.

ProspectiveCustomers

Medium Low Expects Grand Wines ltd. to offer them business deals.

Suppliers High Low To be paid on time for all products.

Future recruits High Low To prosper their careers by joiningGrand Wined ltd.

Public Low Low Expects new & different productsregularly.





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4.1 Stakeholder Analysis





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5. PROJECT SCOPE STATEMENT

Title of the project: Wireless data entry device usage system

Date: 24-04-2014 Project Manager: Mohammed Zaheeruddin, [email protected]

5.1 Justification

The biggest problem which Grand Wines ltd is facing currently is the dissatisfaction of

customers due to unexpected delays in deliveries. Sometimes, there is no stock available for

the orders and hence retailers are having to wait for prolonged time. Some orders are even

lost due to human errors.

5.2 Characteristics:

The use of wireless data entry devices in Grand wined ltd will yield positive results towardsthe growth of the business. Grand Wines ltd will be able to save a lot of money that is being

spent on faxes and calls. The major aspect of improvement is to decrease and end delays that

happen in retail deliveries by transferring the rights of entering the ordering from data entry

operators to sales representatives. So, overall this project will be of great advantage to Grand

Wines ltd and will enhance their business further.

5.3 Requirements:

1. A remote server is required to store the data and also to monitor all the orders that are

entered by the sales representatives through the wireless devices.

2. The other major requirement is 20 wireless data entry devices.

3. Some computers with required software packages installed.

4. A UPS is required to deal with any cases of power failure as the computerised system willneed uninterrupted power.

5. Proper security packages are needed to keep the data secure and away from possiblecyber threats.

5.4 Project Deliverables:

1. Business case study

2. Project charter

3. Budgeting

4. Stakeholder analysis

5. Stakeholder register

6. Project scope statement

7. WBS

8. Project report

9. Lessons learnt





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5.5 Product Deliverables:

1. Research on the important features of the products.

2. Surveying the market for content related to the project.

3. Providing the device related resources to the stakeholders.

4. Testing wireless devices and debugging the errors.

5. Analysis of similar products available in the market.

6. Expenditures related to the new devices & software packages.

5.6 Success criteria:

1. Project is completed within 6 months.

2. Project is completed within a budget of $50,000.

3. The minimum payback period is set to 2 years to recover the costs.

4. Slight increase in budget or time but with good pay back in the coming years.





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6. WORK BREAKDOWN STRUCTURE

S.no Task

1.

1.11.1.11.1.21.1.3

1.21.2.11.2.21.2.3

1.31.3.11.3.1.21.3.1.31.3.1.4

1.41.4.11.4.2

1.4.31.4.41.4.5

1.51.5.11.5.21.5.3

1.61.6.11.6.1.1

WIRELESS DATA ENTRY USAGE SYSTEM (25 weeks)

Identify customer needs (6 weeks)Identify customers’ problems

Find solutions using brainstorming the salespersons.Process customer requirements

BUYING WIRELESS DEVICES ( 6 weeks )Research the wireless devices available in the marketRequest quotesOrder 20 SPT 1800 wireless data entry devices.

HIRING A SYSTEM ENGINEER ( 3 weeks )Conduct interviewShortlist the deserved personOffer a packageSign the contract

SETTING UP SERVER ( 6 weeks )Buy computers and set them up.Install the server.

Linking wireless devices to the serverBuy a UPS for backupSecure the server

TESTING THE NEW SYSTEM (2 weeks)Testing all devicesDebugging the errorsMake default settings

EDUCATE SALES REPRESENTATIVES (2 weeks)Conduct workshopShow tutorials

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